The Xerox C320 is an upper mid-price laser printer packing all the features demanded by a busy workgroup, while also appealing to the home worker with high print demands. It’s built for volume printing with a fairly fast print speed of 35ppm (pages per minute), a paper capacity of 250 sheets and a duty cycle of up to 65,000 pages per month.

It has premium features like a touchscreen interface, USB Host port and is supported by optional components including paper cassettes. There’s also a separate manual feed slot and the strong security I’ve come to expect from Xerox products.

It looks a little clunky to my eye, with the square toner compartment raised up on the right side, rather than inside the body of the printer. However, the more easily accessible toner cartridges promise bright colors and it turns out, I’m not disappointed.

Xerox C320: Design and build

Relocating the four toner cartridges adds some height, making the Xerox C320 larger than the more affordable Xerox C230 in all dimensions. The boxy form factor makes more sense in the multifunction version of this printer, the Xerox C325, where the square toner compartment forms one of the two pillars holding up the scanner section.

I found that the toner compartment opens almost too readily and the toner cartridges disengage at the lightest touch. The front access flap also flops open very easily so the whole thing feels flimsy. It’s the same with the lightweight cartridges. Xerox is using 30% recycled plastic here, which is great, so long as all these moving parts are stronger than they look. It comes with the same one-year warranty as the C230 series.

Xerox C320: Features & specifications

As a step-up model, the Xerox C320 has a higher spec and a few more features than the C230. The small difference in price of around US$27 buys you a 2.8-inch touchscreen with a more intuitive user interface and a USB Host port, so it’s with paying a little more in my view.

It’s significantly faster at 35ppm and has twice the internal memory (1GB). The paper handling is the same, with room for 250 sheets in the main tray and a single sheet in the front-loading manual feed slot. Both inputs are able to print on media up to 216gsm in simplex mode and 105gsm in duplex mode. That’s somewhat limiting, but this is a printer that doesn’t much like heavy paper.

This variant comes with the removable Wi-Fi module included and it has AirPrint and Chromebook compatibility. It’s using a 1 GHz Dual Core processor and unlike the cheaper C230, the C320 is supported by a range of accessories. These include a 100-sheet bypass tray and 550-sheet feeder, which means your printer can grow in step with your print demands.

The only thing missing is NFC, which is often useful in a shared office where staff are able to pull down their own print jobs using NFC enabled ID cards. You’ll find this feature on more expensive models like the Xerox VersaLink B600DN.

Xerox C320: Setup and operation

The responsive 2.8-inch touchscreen, an uncommon luxury on a print-only device, makes the Xerox C320 easy to operate and set up. Once you have loaded some paper in the main tray, plugged in and turned on, the display will prompt you to select a language and print out a test page.

Another prompt advises you to download the free Xerox Easy Assist app onto your iOS or Android device. This excellent app helps you make a wireless connection with the printer and get it onto your Wi-Fi network. It connects to a MacBook or Chromebook just as readily.

Xerox C320: Performance

The Xerox C320 printed quickly and efficiently throughout my tests, and with very little noise. Laser printers are usually louder than inkjets, but this one has a quiet mode that keeps the sound pressure level below 51dB.

However, I did experience two paper jams involving both of the inputs. The first was a case of too many sheets of plain paper feeding from the main tray at the same time and was easily cleared. The second was my fault when I accidentally duplex-printed 210gsm paper, which is too thick for this printer to turn. It was easy enough to open the front flap and remove the offending sheet, but harder to convince the printer the problem was solved. It took some time and multiple rebooting to resume printing.

This glitch could be a one-off event and the strong print performance of the Xerox C320, makes up it. Black text on plain A4 paper looks as clean and crisp as any premium laser printer, with characters legible down to the smallest point sizes. The quoted print speed of 33ppm for consecutive simplex A4 pages (35ppm for slightly smaller letter format pages) is accurate. That’s significantly faster than the Xerox C235, but slower than the HP LaserJet Pro 4002dn. In duplex mode, the pages are turned quickly so overall, this feels like a very efficient print rate.

The speed is the same for printing color documents, at which this printer is especially good, thanks to the bright toner in Xerox’s square cartridges. The mixed color pages in my multipage Word presentation look vibrant with no sign of banding or fading. What really surprised me, was how well the Xerox C320 prints color photographs. In general, lasers are worse than inkjets at photos because they can’t print on the same coated photo papers (laser photo paper is much like regular paper) and their resolution is usually limited to 600x600dpi.

The Xerox C320 has its true 600dpi resolution enhanced to 4,800dpi, which makes images look more detailed and natural. Combined with the boldness of the C/M/Y toner, the result is a pretty satisfying photo. I used specialist laser photo paper for this test, which gives a further subtle uplift in image quality from plain paper.

Xerox C320: Consumables

The square toner cartridges are a departure from the usual elongated shape and they feel suspiciously light. Sure enough, the bundled setup carts contain less toner than standard carts and will only yield 1,000 color pages and 1,500 black pages. Happily, high-capacity carts are available that will give you up to 5,500 color pages and 8,000 monochrome. A set of those will cost around US$670 (£500 ex VAT), which works out at a competitive CPP (cost per page) that would please any business with high print demands.

Xerox C320: Maintenance

The good news is that the maintenance routine for your Xerox C320 is a simple case of dusting the outside and apertures and replacing the imaging unit, which is very easy to access and remove, after 125,000 pages, or when prompted. The bad news is that a new imaging unit costs around US$338 (£480 ex VAT).

But because these imaging units last so long and need replacing so infrequently, the CPP is still low enough to make this printer as efficient, or more so, than many rival lasers and inkjets. You can print out a device report and quality check that will show supply levels at any time, but be warned that this will eat up nine sheets of paper.

Xerox C320: Final verdict

Despite my first impressions being lowered by the paper jam and insubstantial feel of the Xerox C320, I’m completely won over by its vivid print quality. It’s certainly well equipped with two paper inputs, Wi-Fi, USB Host port and helpful touchscreen interface. It prints quickly in duplex mode and text pages always emerge crisp and professional-looking.

Best of all though, are its vivid color prints. Photos in particular benefit from the bright toner and enhanced 4,800dpi print resolution. If you switch to the high-capacity cartridges for this printer, it’s quite economical to run too, making this a solid choice for any shared office with high print demands.

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