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GreenGeeks review
3:52 am | September 3, 2020

Author: admin | Category: Computers Gadgets Pro Website Hosting | Tags: | Comments: Off

GreenGeeks is an American web hosting provider with 55,000 customers, managing 600,000 websites, and has a lengthy 17 years of experience in green hosting.

The company goes well beyond simple energy-saving; it calculates its energy consumption each year, then pays for three times that in green energy and puts it back into the grid. That's not just carbon neutral, it's carbon reducing, with up to 615,000+ kWh/year replaced.

In addition, GreenGeeks has another simpler and more straightforward way to showcase its environmental credentials: for every hosting account set up on the platform, the company plants one tree.

What types of hosting does GreenGeeks offer? 

GreenGeeks web hosting options

(Image credit: Future)

GreenGeeks offers low cost shared hosting, ideal for personal users and simple business websites.

WordPress and WooCommerce hosting allows you to build anything from a personal blog to a small web store.

VPS (Virtual Private Server) hosting is a powerful technology which gives your site access to more CPU, RAM and other system resources. It's a smart choice for large or high-traffic sites, where top speeds are vital, and downtime could be a disaster.

While GreenGeeks does offer dedicated server hosting plans, these seem out of the norm for them. The plans are listed on their site, but you have to contact them to sign up.

Next, we'll break down GreenGeeks' various hosting types, find out what they have to offer, and which might be the best solution for you.

GreenGeeks shared hosting

Opt for shared hosting and your website is stored on a single web server along with several others. The benefit of this type of hosting is it's easy to use, and because everyone shares the server costs, it can be very cheap. But the disadvantage is all sites share the server's CPU, RAM, network connection and more, so you don't get the best stability or speeds.

GreenGeeks starter shared hosting plan, the Lite plan, more than covers the basics, with 25GB storage, unmetered bandwidth, free SSL, a free domain, a free migration to import your current site from another host, nightly backups, and top-quality industry-standard hosting tools, including Softaculous to automatically install WordPress and 150+ other apps, and cPanel for all your other hosting management needs. What’s more, it also offers 50 email accounts, which is much better than IONOS offering just one email account on all its shared hosting plans.

It's a decent package with enough power for personal users and small websites, and is priced low in the first year at $2.95. However, it’s well worth noting that costs jump to $12.95 on renewal, at little more than the best of the competition.

The mid-range ‘Pro’ plan adds 50 GB storage and support for unlimited websites (the Lite plan supports only a single website), along with on-demand backups (save a copy of your site whenever you like) and a WordPress repair tool. It's more capable, and at $4.95 a month in year one, $17.95 on renewal, it's also competitively priced.

The Premium plan is aimed at small businesses with high traffic sites or web stores. It adds extra resources and high-end business-friendly extras, including premium SSL and smart object caching (a clever technology which uses the Memcached and Redis tools to accelerate website speeds). It's a capable package worth considering for demanding sites, and looks fairly priced at $8.95 a month in year one, $29.95 on renewal.

GreenGeeks WordPress hosting 

WordPress is one of the most popular website creators around, and it's easy to see why. Its huge range of add-ons can handle the most advanced of business and web store projects, yet it's also accessible enough for home users to build simple family sites.

GreenGeeks' WordPress hosting is essentially the shared hosting plan - same names, same prices - with a little extra focus on some helpful WordPress-related features.

The plans include free migration of your WordPress site from a previous host, for instance. You get on-demand WP backups, with automatic updates of WordPress and its plugins, and 99.9% uptime. GreenGeeks uses the LiteSpeed server and LS Cache plugin to optimize speed. Unusually, the company doesn't just offer to scan your website for malware: the website says it'll also help clean your site if anything malicious shows up.

The malware pledge is unusual for a budget hosting plan, but otherwise there are no real surprises here. If you're happy with GreenGeeks' shared hosting and only need the WordPress basics, these plans have you covered. But if not, take a look at DreamHost’s professionally managed WordPress hosting range. Here, you get a high-performance cloud server environment, support for up to one million visitors a month, specialist WordPress support, 1-click staging for easier website testing, and excellent security, too.

While it’s admittedly not as cheap as GreenGeeks (the starter DreamPress plan is $16.95 billed monthly on a yearly subscription), it’s very good value for money for accelerated performance and business-critical sites. Even better, DreamHost is recommended by WordPress.org - the makers of WordPress. This is because DreamHost has greatly contributed to WordPress’s development in the last 10 years.

GreenGeeks VPS hosting 

A VPS (Virtual Private Server) is one physical server divided into several smaller private pieces. Each gets its own set of server resources, not shared with other users, making for a far more powerful setup. A good VPS can run a large blog with hundreds of thousands of visitors monthly.

GreenGeeks has only three VPS plans. All confusingly listed with 'special prices'. When I asked GreenGeeks they told me there is nothing special about these prices at all and they're not likely to change for a while.

The cheapest plan is $69.95 for 4 GB RAM, 4 vCPU, 75 GB SSD storage, and cPanel. The next plan up is $125.95 for 8 GB RAM, 6 vCPU, and 150 GB Storage. The highest tier plan is $179.95 for 16 RAM and 6 vCPU.

There are a lot of positives here. As I mentioned, these are managed plans, which means GreenGeeks maintains the server for you (updating the operating system, installing security patches, monitoring the service for issues). A strong set of features includes free SSL, a free migration, cPanel server management, and the excellent Softaculous to automatically install WordPress or 150+ other apps. All plans have a generous 10TB bandwidth allowance, and prices are low considering what you get. Security is fantastic, too, with DDoS protection, custom security rules, and real-time 24/7 monitoring.

If you're looking for a lower to mid-range VPS, or new to this type of hosting and unsure exactly what you need, GreenGeeks is well worth considering. But with only three plans, and no configuration options, there's not a lot of choice, and many users will be better off elsewhere.

InMotion Hosting which features on our list of the best VPS hosting services, has a far wider range of plans, and is fairly customizable, too. The cheapest ‘Essential’ VPS is priced at $20 a month on a 2-year term and comes with 2 vCPU, 2GB RAM, 40GB SSD storage, and 10TB bandwidth, as well as robust security features. What’s more, you also get support for unlimited websites, 24/7/365 support from knowledgeable professionals, and a class-leading 100% network uptime and power guarantee - this is significantly better than GreenGeeks’ 99.9% uptime.

GreenGeeks green hosting

GreenGeeks has been a ‘Green Power Partner' since 2009, recognized by the United States Environmental Protection Agency. A highlight of GreenGeeks is that regardless of which plan you choose - shared, dedicated, VPS, or reseller - you are going to get a 300% green energy match. This means that it puts 3 times the energy that it consumes back into the grid. For this, it has partnered with Poland’s Bonneville Environmental Foundation (BEF).

As the best green web hosting provider, GreenGeeks also plants one tree for every hosting account it provisions - this is thanks to its partnership with One Tree Planted. So, if you are environmentally-conscious and want to make a difference in the world by reducing carbon emissions, there’s hardly an option better for you than GreenGeeks.

Does GreenGeeks have a website builder? 

Screenshot of a demo of GreenGeeks AI website builder

GreenGeeks has followed the trend with its newly introduced AI-driven website builder. (Image credit: Future)

In the past, GreenGeeks included a free version of the Weebly website builder with its hosting packages. However, it has now followed the trend by introducing an AI-driven website builder.

It's easy to use, and aside from visual design, the AI website builder offers other useful features that add great value. For example, you won't need a separate AI writing tool since AI content creation is included.

GreenGeeks' AI website builder only requires you to enter your business information. From there, it will auto-generate a design, then let you put the finishing touches by personalizing colors, content, and placement of design elements.

You can also use AI to generate images, which is an added cost-saving measure. No more worries about credits and limits.

Can I build a web store with GreenGeeks? 

Web store WooCommerce

(Image credit: Future)

GreenGeeks has a WooCommerce hosting range which is very capable of building a top-quality web store (WooCommerce is one of the best ecommerce platforms around). As with GreenGeeks' WordPress range, though, this is really just the shared hosting range underneath, with the same names, features, and prices.

This isn't necessarily a problem. The plans can automatically install WooCommerce for you within seconds, and it really does have the power to handle even the largest and most demanding stores. However, because these are general-purpose shared hosting plans, GreenGeeks doesn't offer you any helpful ecommerce extras or specialist WooCommerce support.

That makes these more suitable for experienced users with some ecommerce experience, who are happy to set up and learn WooCommerce largely on their own. Plus, you can also purchase a dedicated IP address for your eCommerce store through GreenGeeks - for as little as $48/year.

If that's not you at all, there are other options. As we discussed above, website builders are not only the easiest way to create a site, but many also support adding a web store. Most builders have only a fraction of the power of WooCommerce, but they're enough for many stores. HostGator's Gator website builder and Hostinger's website builder can build basic stores for a few dollars a month, while GoDaddy and Wix cost more but include many extra features.

How easy is GreenGeeks to use? 

screenshot of GreenGeeks customer dashboard

(Image credit: Future)

GreenGeeks starts with a basic but helpful onboarding process for all new users. There's also an option to simply close the window for the process if you've had some experience and already know what you're doing.

Your first point of entry is the GreenGeeks control panel, which is refreshingly simple. Technical language is kept to a minimum, and sensibly-named options in a left-hand sidebar (Websites, Hosting Plans, Domains, Affiliate Programs, Support) make it easy to find what you need.

Even when you drill down to more complicated areas, GreenGeeks does its best to keep life straightforward. Create an email account at DreamHost, for instance, and it prompts you with 12 options, including some you may never know existed (do you want to get daily warnings if your Inbox is nearly full?) GreenGeeks just asks you to enter an email address and password. You can still tweak more advanced settings; they're just not displayed up-front.

screenshot of the App installer at GreenGeeks

(Image credit: Future)

GreenGeeks provides users with top-quality, industry-standard tools to manage all the most complex tasks. With shared hosting plans, you get a custom dashboard that lets you install a variety of apps. WordPress installation is also available directly from the sidebar, which makes sense given its popularity.

For more advanced users, you can head directly into cPanel, which provides access to Softaculous, a handy app installer. cPanel also lets you perform tasks such as setting up email accounts, domain management, SEO tools configuration, and more.

This dual-management system can be a little confusing to some, but it can be very helpful for beginners to web hosting. The GreenGeeks dashboard is much simpler to use than cPanel and doesn't overcrowd you with a ton of options.

How fast is GreenGeeks? 

WordPress benchmark testing

CPU & Memory

Operations with large text data

8.08

Random binary data operations

6.33

Recursive mathematical calculations

3.86

Iterative mathematical calculations

7.32

Floating point operations

1.99

Filesystem

Filesystem write ability

0

Small file IO test

0

Small file IO test

2.53

Database

Importing large amount of data to database

5.09

Simple queries on single table

8.05

Complex database queries on multiple tables

4.58

Object Cache

Persistent object cache enabled

0

WordPress Core

Shortcode processing

3.84

WordPress Hooks

6.02

WordPress option manipulation

8.08

REGEX string processing

0

Taxonomy benchmark

6.01

Object capability benchmark

5.2

Content filtering

7.23

JSON manipulations

5.47

Network

Network download speed test

6.86

Overall

Your server score

4.7

One of the things we do to assess performance is benchmark a host's core WordPress performance. This allows us to see its performance in key WordPress operations quickly.

Unfortunately, GreenGeeks didn't come out smelling like roses after this assessment. The scores were dragged down by performance in several critical areas, like file handling and network capability.

Siege test

Concurrent Users

5

9

15

Transactions

46

34

16

Availability

55.42

31.48

12.31

Elapsed time

299.63

299.24

299.21

Data transactions

0.31

0.3

0.15

Response time

6.96

8.57

48.41

Transaction rate

0.15

0.11

0.05

Throughput

0

0

0

Concurrency

1.07

0.97

2.59

Successful transactions

55

46

106

Failed transactions

37

74

114

Longest transaction

37.2

22.27

49.97

Shortest transaction

0.04

0.04

0.04

Aside from core WordPress benchmarks, we also run Siege tests to see how well a host can handle the traffic load. What came back on GreenGeeks had me initially surprised, and not in a good way.

From experience, most web hosts handle five or fewer concurrent users fairly well, with a higher failure rate as load increases. GreenGeeks seemed to struggle even with an initial five-user load, failing almost half of the time. That doesn't look very promising, even for a shared hosting plan.

Aside from speed, another aspect of a web host's performance is the ability of its servers to maintain consistent uptime. GreenGeeks officially offers a 99.9% uptime guarantee, which aligns with industry standards for shared hosting.

However, some rivals, such as InMotion Hosting offer a rock-solid 99.99% uptime guarantee; then there are Liquid Web and DreamHost, which knock it out of the park with 100% uptime guarantees.

What is GreenGeeks support like? 

GreenGeeks support page

(Image credit: Future)

GreenGeeks offers 24/7 support via live chat, email tickets, telephone, and a website knowledgebase.

The support section of their site is quite remarkable, being better equipped than most others I've seen. Aside from general knowledge base questions, it also has sections for tutorials and webinars that you can sign up for.

For example, the Getting Started with GreenGeeks guide links to articles on registering and setting up domains and DNS, creating email accounts, building your website, and managing your bills and accounts. That's good to know and will point you in the right direction.

If the knowledge base doesn’t work for you, then you can always contact the support team. We raised some test questions to see how it performed, and the results were excellent.

Final verdict

GreenGeeks' performance in its shared hosting plans is less than awesome. The main positives here are the customer experience journey and their excellent green hosting credentials. At least prices are pretty decent if you're signing up as a new user.

If you must have an eco-friendly hosting provider for any reason, then this is hands down the best choice. It also has a robust support section and a great customer support team.

Their plans also come with a 30-day money-back guarantee, so sign up for an account and try it on for size - all without risking a single penny.

GreenGeeks FAQs

What payment types does GreenGeeks support?

GreenGeeks accepts payment via card only.

Does GreenGeeks offer refunds?

GreenGeeks has a simple 30-day money-back guarantee for all its main hosting products, regardless of the length of subscription. Unlike some providers, there's no 30 days for this hosting product range, 15 days for that, something else again for monthly plans (GoDaddy only gives you 48 hours for subscriptions of less than a year). It's 30 days and that's that.

There are some restrictions for add-on products. You won't get your domain registration or SSL certificate fees back, for instance, but that's common to most hosts. (Although, as a plus this time, GoDaddy does offer refunds on some domain purchases.)

More significantly, renewal fees aren't included. At SiteGround, you can cancel 15 days after renewing, and the company will give you all but your first month's fees back. At GreenGeeks, the small print warns you must cancel your account at least five days before the renewal date 'to ensure the billing date can stop any renewal charges', and if you forget, and you're charged, you've no right to a refund.

Does GreenGeeks have an uptime guarantee?

GreenGeeks claims to offer a '99.9% uptime guarantee', but that's no more than a hope, or a goal. If your site is down for more than 0.1% (or 43.83 minutes a month), you won't get any form of compensation.

Some hosts do significantly better. SiteGround also has a 99.9% network uptime guarantee, for instance, but if your downtime is actually 99%, you'll get a month of free hosting, and there's another free month for every further 1%.

GreenGeeks data centers

(Image credit: Future)

Where are GreenGeeks’ data centers?

Sign up with GreenGeeks and you can choose whether your site will be hosted in its US, Canadian, Netherlands or Singapore data centers.

That's better than many providers, and good news for performance. If your website has a mainly European audience, for instance, hosting your site in the Netherlands means visitors are closer to your server, automatically giving you a little extra speed.

GreenGeeks IP address

(Image credit: GreenGeeks)

What is my GreenGeeks IP address?

Log into the GreenGeeks control panel.

Click Hosting, find your hosting account in the list and click Manage.

Your website server's IP address is displayed as 'IP' in the Server Information panel.

What are GreenGeeks' nameservers?

GreenGeeks shared hosting nameservers are chi-ns1.websitehostserver.net, chi-ns2.websitehostserver.net and ams-ns1.websitehostserver.net.

How do I cancel a GreenGeeks product?

You can cancel a GreenGeeks hosting plan from the website cancellation request form.

Choose the service you'd like to cancel, complete and submit the form. You'll receive an email from GreenGeeks, click the Confirmation link, and your request is processed within seven days.

Although this sounds simple enough, there are a couple of potential gotchas.

First, the company automatically renews your package 24 hours before the hosting date, so don't leave this until the last minute.

And second, when you're prompted to enter your email address in the cancellation form, you must enter the same address linked to your GreenGeeks account. If you don't, the cancellation won't be accepted, and if the renewal date is close, there's a chance you'll be billed again before you realize there's a problem.

SiteGround review
2:23 am |

Author: admin | Category: Computers Gadgets Pro Website Hosting | Comments: Off

SiteGround is now over 20 years old and is one of the world's largest independently owned hosting companies. They started off with a handful of staff and have grown to have 500 talented employees and data centers in six continents used by over 3,000,000 domains.

SiteGround are world leaders when it comes to hosting technologies. In 2009 they revolutionised shared hosting making it safer for businesses and have created numerous optimizations for WordPress. SiteGround have been using Google cloud servers for their infrastructure since 2020 which gives the added bonus of easier scalability and even more reliability. Plus, Google match 100% of their energy usage with renewable power. So, SiteGround are green too.

The support offered by SiteGround is also word leading. The top 2% of candidates for the team spend over 6 months in specialist training and on average over 90% of tickets get resolved at first contact.

SiteGround has traditionally been for WordPress sites. Even the cloud hosting plans which appear more like VPS plans are restricted are more focused towards WordPress. SiteGround are stepping out of this area though and also now offer their own website builder.

For speed, reliability, and service, SiteGround are up there as one of the best hosting services. You don't get as much storage as standard compared with competitors but if you don't require bottomless buckets you should find everything you need for a hosting provider in SiteGround.

An image of SiteGround's home page

(Image credit: Future)

What types of hosting does SiteGround offer?

SiteGround market their products in two main categories: Web Hosting and Cloud Hosting. They also provide reseller hosting, WordPress hosting, and email marketing plans. The reseller plans and WordPress hosting are very similar to the web hosting plans.

Web Hosting from SiteGround comes in three tiers: StartUp, GrowBig, and GoGeek.
These plans don't state what resources you get but rather what they're capable of delivering. The main differences between the plans are storage, speed, support, and the number of websites you can host.

The lowest plan, StartUp, supports one website, 10GB of web space, 10,000 monthly visits, a free domain, free SSL, daily backups, free CDN, free email, and more. For new signups this costs $2.99/mo for 12 months and then renews at $17.99 a month.

GrowBig is essentially the same but supports unlimited websites, 100,000 monthly visits and 30% faster PHP. You also get an extra 10GB of space, on demand backups and staging. This comes at $4.99/mo for new signups and renews at $29.99/mo. For $44.99/mo after renewal, you can get up to 400,000 monthly visits, and priority support with the GoGeek plan.

SiteGround's Cloud hosting range has four tiers: Jumpstart, Business, Business Plus, and SuperPower with prices from $100/mo to $400/mo. CPU and memory start at 4 CPU cores and 8GB of RAM and both jump incrementally by four for each additional tier with SuperPower providing 16 CPU cores and 20GB RAM. Your resources are guaranteed and managed and you can scale your CPU and RAM with one click or automatically.

A migration tool, SG Migrate, is provided by SiteGround as a free WordPress plugin. The idea is straightforward: if you’re migrating data from an old WordPress site to a new one, you install the plugin on both, then link them up with an encryption token, provided in the app. Unfortunately, we found it didn’t work, so after multiple attempts (there is little to no support for the plugin) switched to a different plugin.

Significantly, SiteGround supports adding users – termed “collaborators” – to the hosting and admin screens. This could prove extremely useful for projects with multiple development personnel, or where a client or stakeholder needs some oversight over progress.

SiteGround's WordPress landing page

(Image credit: Future)

WordPress hosting

This is where SiteGround shines. SiteGround have been recommended by WordPress and are a big part of the community. This is where SiteGround seem to focus the training for support.

SiteGround's AutoUpdate system keeps your WordPress installation and plugins up-to-date with the latest security patches and experts and business users might appreciate WP-CLI, a command-line tool which allows automation of many common WordPress management tasks.

SiteGround is a bit more pricey than other options but the features make it worth it if you can make the most of them. You're also paying for two decades of experience providing hosting for WordPress sites and getting hosting from a provider recommended by WordPress themselves.

Cloud hosting 

SiteGround call this cloud hosting but these plans are really VPS plans on cloud infrastructure. SiteGround's cloud technology is far more suited to high-traffic and feature-packed websites where response time is critical, and even 60 seconds of down time is a very big deal: a busy web store, say, or a regularly-updated news site.

As SiteGround uses Google Cloud servers the power used to host sites is 100% matched with renewable energy. So, if you want your business to have green credentials and the power too, SiteGround is a good choice.

If you have that kind of demanding website but SiteGround is a little out of budget you may find a good alternative on our best cloud hosting page.

eCommerce

SiteGround recommend their GoGeek plan for WooCommerce. WooCommerce is based on WordPress and is a very capable system which can handle most web store requirements. If you like SiteGround's hosting, you're already familiar with the ecommerce basics (or are happy to take the time to learn), opting for SiteGround's WooCommerce hosting could make sense. But if you're a novice, or just looking for more help getting started, alternatives like Bluehost's WooCommerce plan, or the online store side of GoDaddy's Website Builder have more tools, more features, and extra ecommerce support when you need it.

SiteGround's GTMetrix

SiteGround's GTMetrix (Image credit: SIteGround)

Performance

Uptime.com accessed our site every five minutes over 14 days recording any failures and how quickly the server responds. SiteGround had no fails at all, giving it a perfect 100% uptime. Average response time was 0.207 seconds, the fastest in our last 15 tests (most hosts are in the range 0.3 to 0.8 seconds).

GTmetrix measures load speed by grabbing a test page on our site, and measuring how long it takes to display the main content (a figure known technically as Largest Contentful Paint, or LCP). A low LCP means a snappy and responsive website, and (hopefully) plenty of happy visitors.

SiteGround's LCP was fractionally below average at 0.735 seconds, ninth fastest in our last 15 tests. But that's not far behind the top providers (most score in the 0.6 to 0.8 second range), and an acceptable time overall.

SiteGround's response time

SiteGround's response time (Image credit: SIteGround)

K6 goes beyond an individual load time by unleashing 20 simultaneous visitors and watching to see what happens. Our site managed an average of 14 requests per second, with a peak of 20. Again, that's fractionally behind the competition (most average in the 14 to 16 second range), but not enough that you're likely to notice.

(Please keep in mind that these tests are based on the performance of a shared hosting plan, and they can't tell us anything about the speeds we might see from VPS, dedicated or other hosting).

Host

LPC

Uptime

Response time

Requests per second

SiteGround

0.735

100%

0.207

14

Average across all hosts

0.72

99.98%

0.300

14

How easy is SiteGround to use?

Getting started with a web host can be intimidating, but SiteGround does a fair job of helping out. Log into its Control Panel for the first time and you'll find links to support pages covering several common setup tasks: how to import an existing WordPress site, launch WordPress, create email accounts at a new domain, point an existing domain to WordPress, and more.

This isn't quite as useful as it could be. We hoped the 'Access WordPress' link would launch the WordPress dashboard, for instance, but instead it opened a support page explaining how we could do this ourselves. That's still valuable, and better than we see with many hosts, but life would be even easier if the startup page gave us direct links to WordPress and other functions.

Skip past the walkthroughs, though, and SiteGround performs very well. A simple walkthrough makes it very easy to add a new site, for instance. Choose a domain, install a new application (WordPress, WooCommerce or Weebly Sitebuilder) and the site is ready to go in seconds.

It feels like there's real thought gone into the control panel design. Choose 'Create Subdomain' on most panels, they prompt you for the subdomain name, and that's it. SiteGround's control panel understands that you might want to install something there, and offers you an Install Application button to help.

(The installer is relatively basic compared to the likes of Softaculous, with only 13 applications and fewer installation options. But it's also simple, and we had WordPress ready to go within seconds.)

Even then, SiteGround's helpfulness keeps going. Launch WordPress and a wizard prompts you to choose a theme, then offers to install useful free plugins (contact forms, an image gallery, a calendar, Google Maps, WooCommerce, a contact manager, SEO advisor and more).

What is SiteGround's support like?

SiteGround offers 24/7 support via phone, live chat, ticket and its web knowledgebase.

A comprehensive set of tutorials provides lots of useful information on getting started with the service. There's general guidance on setting up your website, managing domains, creating email accounts and more.

The WordPress section begins with similar startup advice - how to install WordPress, create a post, install a plugin - but then adds a little more depth with articles on improving security and optimizing performance. They're a little on the short side, and sometimes too technical for newcomers, but the site still has more and better guidance than many competitors.

You can also contact the support team via phone, live chat and (apparently) ticket, although the website makes this more difficult than usual. There's a Contact Us button, but this walks you through a support wizard which works hard to direct you to a support site article or website tool. It won't even display a chat button, phone number or anything else unless it thinks you're 'deserving.'

This proved to be an unexpected hassle. We decided to ask a test question about our shared plan's automatic backups (could we set the backup time, or was it fixed?), but the wizard just directed us to the 'create a manual backup' button, without ever giving us a contact option to ask further questions.

So, we decided to cheat the system, and just chose alternative wizard options until eventually it offered us live chat or telephone options (no tickets, though). We chose live chat, an agent appeared within seconds, and gave us a clear answer immediately (automatic backup times are set when you sign up and can't be changed).

We tried the phone support later, with similar success. It's an impressive support service, but we'd like it even more if the website didn't try quite so hard to ration our access.

Can I easily migrate to SiteGround?

SiteGround advertises a migration tool, which is intended to make it easy for you to move a WordPress site from another host. It’s a straightforward plugin intended for installation on both sites, and linked with a unique encryption key generated in the destination site.

Unfortunately, our testing found that migrating an existing WordPress site with a small WooCommerce store attached simply failed on every attempt. SiteGround does not offer support for this tool, either, which might leave you feeling adrift if you end up in the same situation. Fortunately, there is an excellent substitute in a similar plugin called Backup Migration, which ironically works along the same lines.

Final verdict

While many hosts try to win you over with low headline prices, SiteGround is far more interested in power. Its shared and cloud hosting plans may look expensive, but they give you plenty of features and functionality for your money, and could be a high performance choice for demanding users with high traffic or business-critical sites.

FAQs

What payment types does SiteGround support?

SiteGround supports payments via card only.

Does SiteGround offer refunds?

SiteGround offers a 30-day money-back guarantee for its shared hosting plans and servers, dropping to 14 days for cloud hosting.

The policy has the same terms for monthly-billed plans, a welcome plus (GoDaddy only has a 48-hour refund period for subscriptions of less than a year). Renewal fees are mostly covered, too, good news when some providers exclude them entirely (GreenGeeks).

Some providers have longer refund periods - InMotion Hosting offers 90 days, HostGator 45 - but SiteGround's refund policy is more generous than many, and in the area we'd expect for a quality web host.

SiteGround data centers

SiteGround data centers (Image credit: SiteGround)

Where are SiteGround's data centers?

SiteGround has data centers in the USA, UK, Australia, Germany, Netherlands, Singapore and Spain.

Sign up for a SiteGround plan and you're able to choose which country will host your site. If your audience is mostly in one country, that's good news; choose a data center near your visitors and they'll see better speeds by default.

If you don't get that quite right, or maybe your audience makeup changes, you can choose a new data center at any time. There's a one-off fee (£20 in the UK) but that's better than some: Hostwinds' best suggestion was we buy a new plan in the new location.

Does SiteGround have an uptime guarantee?

SiteGround has a network uptime guarantee of 99.9%, which means it shouldn't be down for any more than 43.83 minutes a month.

The company offers very generous compensation if the network is down for longer. If you only have 99.9% to 99% uptime, for instance - so maybe just 44 minutes over a month - then SiteGround promises an additional 10% of monthly hosting credits. And you get another month of free hosting for every 1% of uptime lost. 97% uptime, for example, or a total 21.92 of down time over a month, gets you three months free hosting.

There are lots of exceptions. Scheduled and emergency maintenance (when resolved in an hour) isn't covered, for instance. Fallout from hacker attacks isn't covered, either, and the company doesn't count downtime from 'events outside our control', either.

Still, this is a far better guarantee than we usually see. GoDaddy's uptime guarantee is capped at a maximum 5% of your hosting fees, for instance, so even if your site is down for 15 days in a month, you'll only be credited with 1.5 days hosting.

SiteGround IP Address

SiteGround IP Address (Image credit: SiteGround)

What is my SiteGround IP address?

If you sign up with SiteGround, but use an existing domain which is managed elsewhere, then you'll need to update the domain's DNS records to point at the IP address for SiteGround's server.

To find the information you need, first log into SiteGround's control panel (my.siteground.com).

Click the Websites tab.

Find the domain you need in the Website Details list, and click the More icon to the right (three vertical dots).

Click Server Details.

The control panel displays a pop-up window with your server IP address, its data center location and the SiteGround nameservers.

What are SiteGround's nameservers?

SiteGround's nameservers are NS1.SITEGROUND.NET and NS2.SITEGROUND.NET.

How do I cancel a SiteGround product?

Log into your SiteGround account (my.siteground.com) and click the Services tab.

Find your plan and click the More icon to the right.

Choose Cancel from the menu.

Choose when you'd like to cancel the service (immediately, or when it's due to expire), click Continue, and follow any remaining instructions carefully.

  • Want to know how SiteGround compares to another top European web hosting provider, check out Hostinger vs SiteGround
InMotion Hosting review
12:44 am | September 2, 2020

Author: admin | Category: Computers Gadgets Pro Website Hosting | Comments: Off

What types of hosting does InMotion Hosting offer?

InMotion Hosting offers everything from shared hosting for the most basic needs to dedicated servers.

Its managed WordPress hosting supports running anything from simple family blogs to heavy-duty business sites, while hosted WooCommerce and Prestashop plans can help you build a professional web store.

If it's raw server power you're after, VPS (Virtual Private Server), dedicated and cloud hosting plans cover everyone from expert personal users to international corporations.

Starting at the 8GB and higher plans, all VPS servers are using Gen 4 NVMe SSDs which can be 6x faster than SATA SSDs and up to 20x faster than traditional spinning drives.

There's a lot to consider, but next we'll look at some of these hosting types, find out what they offer, what they don't, and whether they could be a good choice for you.

Shared hosting 

Shared hosting is a system where your website and many others are stored on the same web server. Sharing both resources and costs means shared hosting can be slow, but it's also very cheap, and can be a good choice for smaller sites.

InMotion Hosting's shared hosting starts with its Core plan (from $3.19/mo for first-time buyers on a 3-year term). This includes a free domain, supports one website, provides 100GB of SSD storage, and offers unlimited bandwidth. The plan only comes with 10 email addresses (most accounts have no limit). There's also free SSL, malware protection, and 1-click WordPress installation, while the excellent cPanel has everything you'll need to manage your site.

The Launch Plan only supports 2 websites, but the Power and Pro plans scale this up with 10 and 40 respectively. They handle as many email addresses as you need, and have some unusual speedup features, including ultra-fast NVMe storage, for instance, something we rarely see with shared hosting.

Unsure about signing up for long-term contracts? Us too, but InMotion Hosting offers more protection than most with a 90-day money-back guarantee (three times the industry standard 30 days), for all of its shared and WordPress hosting plans, plenty of time to be sure if this is the right package for you.

Prices before and after renewal for a three year plan

Plan

Starting price

Renewal price

Core

$3.19

$10.99

Launch

$4.99

$13.99

Power

$4.99

$17.99

Pro

$10.99

$24.99

WordPress hosting with In InMotion Hosting

WordPress hosting with In InMotion Hosting (Image credit: Future)

WordPress hosting

WordPress is the world's favorite website creator, a one-stop tool which can build anything from simple personal sites to busy web stores and the most heavy-duty business-critical projects.

InMotion Hosting's shared plans have an automatic WordPress installer, good news if you're just looking to learn the basics. But its specialist WordPress hosting range goes further, with server-level speed optimisations, extra security to keep hackers at bay, automatic WordPress updates and more.

Prices start at only $3.69 a month over three years ($11.49 on renewal) for the WP Core plan. It's limited to one website and ten email addresses, but InMotion Hosting suggests a WP Core site could handle 20k visitors a month, more than enough for many users.

The $ 5.49-a-month WP Launch plan lets you host one more website (for a total of two) and provides enough resources to support 50k visitors a month, making it our budget pick.

These are capable plans, reasonably priced, with the power to handle (at the top of the VPS range) perhaps a million visitors a month. But the WordPress-specific features are much the same as you'll find with other providers. If you're after real WordPress power, WP Engine offers genuinely Premium themes, intelligent updating, smart performance optimizations, page speed testing, and more.

InMotion Hosting also offers what it calls UltraStack ONE for WordPress. These are special plans built on their VPS platform, albeit fine-tuned for mission-critical WordPress sites. These start at $33.33/mo (same price on renewal) if you sign up for a one-year term. UltraStack ONE plans come with a minimum of 8 vCPU and 8GB RAM, alongside NVMe storage, W3 Total Cache, Redis cache, and a 99.99% uptime SLA.

Prices before and after renewal for a three year plan

Plan

Starting price

Renewal price

WP Core

$3.69

$11.49

WP Launch

$5.49

$14.49

WP Power

$5.49

$18.49

WP Pro

$11.49

$25.49

InMotion Hosting shared hosting screenshot

InMotion's plans have lots of features as standard (Image credit: Future)

VPS hosting 

Virtual Private Server (VPS) hosting is a mid-range option which gives your website more server power, for a little extra cost. You're likely to see better and more consistent speeds, with fewer of the slowdowns that often happen with shared hosting.

InMotion Hosting has four VPS plans. These start at $9.99 a month over three years ($16.99 on renewal) for a plan with 8 GB RAM, 160 GB NVMe storage, and a 4 vCPU core server, and range up to $44.99 a month ($111.99 on renewal) for 32GB RAM, 460 GB NVMe SSD storage, and a 16-vCPU system.

Although these prices are higher than some, that's because they're stuffed with valuable features. Every plan gets a free migration, at least two dedicated IPs, and a choice of control panel. They're fully managed (InMotion Hosting support can help update your VPS and troubleshoot any server issues for you), and all plans come with Launch Assist, which includes two hours with their expert System Administrators to help you set up and optimize the server, migrate a previous site, or whatever else you need.

These are powerful products that could work for many levels of users. The 4 vCPU plan is ideal for mid-range sites that have outgrown shared hosting, or demanding projects that need more resources (a busy photography site where users can explore many image galleries, for instance). Upgrading to a more powerful VPS may help with sites where consistent performance is critical - a web store where just a brief slowdown might drive customers away - or if you need to host multiple sites on the same server.

Pricing before and after renewal for a three year plan

Plan

Starting Price

Renewal price

4 vCPU

$9.99

$16.99

8 vCPU

$19.99

$46.99

12 vCPU

$31.99

$76.99

16 vCPU

$44.99

$111.99

Minecraft server hosting

Like Hostinger, InMotion Hosting doesn’t promote its Minecraft Server Hosting offerings as much as it does its other services, but it’s worth checking out. Eight different plans are available from the minimal Grass server which is $6 per month and offers 2GB RAM, right up to its hefty Netherite server for $185 and providing 32GB RAM.

All server plans take less than five minutes to set up, include a dedicated IP address, full access to files, and 99.9% server uptime. There’s also DDoS protection and 24/7 server support. A 7-day money-back guarantee is a good way to try things out.

Its game control panel is reasonably intuitive to use and clearly laid out, so you can easily pick out different mods or types of server.

It’s these kind of things that ensure InMotion Hosting feature in our look at the best Minecraft server hosting.

Dedicated hosting 

Opt for dedicated server hosting and your site gets the full power of a server all to itself. No more unexpected slowdowns because a neighboring site is suddenly really busy, because there are no neighboring sites: the server is entirely yours. If you're running a large business-critical site, where speed matters, even when you're really busy, dedicated hosting is a must-see.

InMotion Hosting has five dedicated hosting plans. These have been beefed up significantly over the past few months, not just in capability, but also price. They now begin at $124.99 a month for a managed 4-core/8-thread, 16GB RAM, and 1TB SSD system, and range up to a hugely powerful plan that provides Xeon E-2388G chips with 8 cores/ 16 threads, 128 GB DDR4 RAM, and 2x4TB NVMe RAID-1 storage. That'll cover most sites and requirements, but if you're unhappy, a 'Build your own' plan allows you to choose whatever CPU, RAM, storage, and other features work for you.

These aren't the lowest prices around, but as with other InMotion Hosting products, that's because the company isn't skimping on the server specs. There's a 1Gbps network connection, unmetered bandwidth, at least 50GB of free backup space, free cPanel and WHM licenses, free SSL, free website migrations, and more.

It's good to see that InMotion Hosting now offers a data center in the Netherlands, as well as the US, a welcome performance boost if your main audience is outside of North America.

Overall, InMotion Hosting's dedicated products offer a capable full-featured service which can handle some of the most demanding business and speed-critical tasks.

Pricing before and after renewal for a one year plan

Plan

Starting price

Renewal price

Aspire

$124.99

$159.98

Essential

$189.98

$189.98

Advanced

$259.98

$259.98

Elite

$309.98

$309.98

Extreme

$339.98

$339.98

InMotion Hosting's website builder

InMotion Hosting's website builder solution (Image credit: Future)

Does InMotion Hosting have a website builder?

InMotion Hosting includes the BoldGrid WordPress Website Builder for free with all its plans. Choose a prebuilt starter site from 200+ industry-specific designs, drag-and-drop blocks (text, pictures, videos, forms, more) onto the page, and you can customize them with your own text and photos just like any other editor.

BoldGrid is easy to use, and a handy site-creating alternative if regular WordPress feels a little too intimidating. But it doesn't have a lot of features, and is really only suitable for creating small-scale sites.

HostGator's Gator website builder is also simple and seriously cheap (from $3.84 a month), but even the most basic plan supports a tiny web store and email campaigns. At the top of the market, Wix has great templates, stacks of features, an intuitive editor, and the power to handle almost any web task.

Surplus control panel options

Surplus control panel options (Image credit: Future)

How easy is InMotion Hosting to use? 

InMotion Hosting's customer account panel looks more appealing than most, with the usual text links replaced by 30+ colorful cPanel-like icons. Unfortunately, many of these are for functions you'd use rarely, if ever. Add another credit card; buy or transfer in a new domain; buy a Sucuri website security package; read InMotion Hosting's GDPR statement. These should be tucked away in a menu, not permanently taking up valuable screen real estate as though you might need them every day.

There's a separate set of icons for each hosting package you have, but they share a similar problem. There are some useful shortcuts, for example to launch cPanel, or Softaculous to install WordPress or hundreds of other apps. But many of the others are less helpful. How often do you think you'd use functions like 'Request Email Limit Exemption' or 'Simple CSR Request for 3rd party SSL', for instance?

Fortunately, you don't have to spend long in the account panel. One click launches Softaculous, you can have WordPress ready to go within a minute or two, and the excellent cPanel has all the email, file, database and other management tools you need to get your site running smoothly.

How fast is InMotion Hosting? 

We began our performance tests by signing up for an InMotion Hosting shared plan, then setting up a simple WordPress website based on a standard template.

Next, we measured our server's core WordPress performance. These are several segments of server performance vital to how well it can handle WordPress websites. Finally, we use the SIege testing tool to see how the website performs under increase loads of concurrent users.

WordPress benchmark testing (shared hosting)

CPU & Memory

Operations with large text data

10

Random binary data operations

6.93

Recursive mathematical calculations

6.16

Iterative mathematical calculations

8.34

Filesystem

Filesystem write ability

9.82

Local file copy and access speed

10

Small file IO test

9.8

Database

Importing large amount of data to database

10

Simple queries on single table

10

Complex database queries on multiple tables

7.08

Object Cache

Persistent object cache enabled

0

Network

Network download speed test

10

Overall

Your server score

8.5

WordPress benchmark testing (VPS)

CPU & Memory

Operations with large text data

4.9

Random binary data operations

6.38

Recursive mathematical calculations

4.07

Iterative mathematical calculations

6.01

Filesystem

Filesystem write ability

8.23

Local file copy and access speed

8.45

Small file IO test

9.92

Database

Importing large amount of data to database

7.12

Simple queries on single table

9.18

Complex database queries on multiple tables

3.14

Object Cache

Persistent object cache enabled

0

Network

Network download speed test

10

Overall

Your server score

6.1

In our core benchmark tests, InMotion Hosting's shared plans held up better than most others we've seen. Not only did it handle processing jobs quickly, but it also had robust database and filesystem performance.

What was a little unusual, though, was its benchmark results in the VPS space. This was primarily held down by mediocre performance in the CPU and memory space. However, the overall VPS benchmark score of 6.1 is still fairly decent and held its own against even cloud VPS providers like Cloudways.

Still, for four CPU cores running at 2.7 GHz, I expected a bit better performance.

Siege test

Concurrent users

5

9

15

Transactions

2311

4119

6756

Availability

96.25

96.15

96.31

Elapsed time

299.49

299.2

299.48

Data transactions

25.08

44.12

70.4

Response time

0.64

0.64

0.66

Transaction rate

7.72

13.77

22.56

Throughput

0.08

0.15

0.24

Concurrency

4.96

8.8

14.83

Successful transactions

2247

3966

6501

Failed transactions

90

165

259

Longest transaction

4.33

5.41

7.28

Shortest transaction

0.09

0.09

0.09

InMotion Hosting's performance under increasing user load was a bit surprising. Given the excellent core benchmark results, we expected it to handle user loads relatively well. However, we observed failing transactions even on a minimal 5-user load. Even stranger was the fact that the longest transaction times, even under heavy loads, weren't that high.

It's entirely possible that some of these failed transactions are due to the shared hosting servers' internal safeguards, rather than to specific performance issues.

What is InMotion Hosting's support like?

InMotion Hosting offers 24/7 US-based support via phone, email and live chat, a web Support Center, a customer exclusive Knowledge Base and community forums.

Their website has a 5,000+ articles, guides and tutorials on the full range of hosting topics, way more than you'll see with most providers. The search engine doesn't do a good job of sorting its results by relevance, so it might take some scrolling to find what you need, but there is a lot of detailed and helpful content to explore.

They also have a Customer Exclusive Knowledgebase which is constantly being updated with new guides. Customers must be logged into their AMP to access the knowledgebase.

Ticket support wasn't the fastest we've seen, with replies to even relatively basic product queries taking around four hours. These typically pointed us in the right direction, though sometimes didn't have all the details we'd expect.

Fortunately, live chat gave the best results. We found responses were speedy and helpful, and the agents were able to give us useful answers to any extra questions we asked.

Final verdict

Whether you're a total website newbie or a big business running a huge and high-traffic web store, InMotion Hosting has a fast and feature-packed product which can help. A must for your web hosting shortlist.

InMotion Hosting FAQs

What payment types does InMotion Hosting support?

InMotion Hosting accepts payment via credit or debit card, PayPal and U.S. purchase order or check.

Does InMotion Hosting offer refunds?

InMotion Hosting has a '100% satisfaction guarantee' which promises your money back if you ask for it within a very generous 90 days.

There are some exceptions. There's 90 days of protection for all shared hosting, 6 month and longer VPS and reseller hosting packages. But dedicated servers and monthly-billed VPS and reseller plans get 30 days.

Most hosts only give 30 days across the range, though, so even taking the small print into account, InMotion Hosting tramples over the rest.

Does InMotion Hosting have an uptime guarantee?

InMotion Hosting's website doesn't quote an uptime guarantee for shared hosting. Most hosts do a little more, typically claiming 99.9%, and with some explanation of how this is calculated and the compensation you might get if this isn't met.

The company looks to do better with VPS hosting, claiming each VPS is on a server 'with 99.99% uptime.' It doesn't use the word 'guarantee', though, and there's nothing in the small print to explain how this 99.99% is calculated or guaranteed.

Confusingly, the website quotes two figures for dedicated servers. At the top of the page it says servers are on a '99.99% uptime Tier 1 network'; at the bottom, it says current network uptime is 99.999%. Again, there's no mention of a guarantee.

We prefer hosts to offer more clarity, and offer compensation if expected uptime isn't met. For example, Scala Hosting's Uptime Guarantee says customers get all their monthly fees back if unscheduled downtime is greater than 1% (that's more than around 7 hours 18 minutes).

Where are InMotion Hosting's data centers?

InMotion Hosting has two US-based data centers in California and Virginia. It also provides another data center in Amsterdam. Even shared hosting users can choose which data center should host their website.

cpanel is included

cPanel is included (Image credit: Future)

What is my InMotion Hosting IP address?

If you need to connect your InMotion Hosting site to a domain managed elsewhere, it can help to find your web server's IP address.

To locate it, first log into the InMotion Hosting account management panel.

Scroll down and find your hosting plan in the list (it'll appear under your domain name).

Find and click your plan's cPanel icon (probably top left in the list.)

Your server IP address appears in the General Information panel on the left, in the 'Shared IP Address' box.

If you can't see a General Information panel, click the Server Information link, and look for the 'Shared IP Address'.

What are InMotion Hosting's nameservers?

InMotion Hosting's nameservers are ns1.InMotionhosting.com and ns2.InMotionhosting.com.

Cancel Plans From The Account Panel Subscriptions Area

Cancel plans from the account panel subscriptions area (Image credit: Future)

How do I cancel an InMotion Hosting product?

Point your browser at www.InMotionhosting.com, click Login top-right of the page, and log in using your regular InMotion Hosting credentials.

Click Billing, My Subscriptions.

If you see a red cross to the right of the subscription you'd like to cancel, click it and fill in the cancellation form. Your plan will remain active, but it won't renew and you won't be willed again.

If the Cancel column includes the text 'Set to Manual Renewal', the plan already has its 'auto-renew' setting turned off. You'll still receive email reminders just before the subscription is due to end, but if you're not interested, you can just ignore these and leave the account to expire.

Hostwinds review
11:59 pm | September 1, 2020

Author: admin | Category: Computers Gadgets Pro Website Hosting | Comments: Off

Founded in 2010, Hostwinds is a Seattle-based web hosting provider with feature-packed products for slightly more experienced users.

Hostwinds offers cheap and easy-to-use shared hosting plans, with plenty of features . A huge range of VPS (Virtual Private Server) plans give your site well balanced resources making them a cost-effective choice for demanding small to medium business sites.

Developers and other experts can build a custom setup with multiple cloud servers, load balancers, block and object storage for whatever suits their precise needs.

Hostwinds shared hosting homepage screenshot

(Image credit: Hostwinds)

Hostwinds shared hosting

Hostwinds' shared hosting starts at an affordable $5.24 a month for three years, $6.99 afterwards.  All Hostwinds shared hosting plans come with solid-state drives (SSDs), free SSL certificates, and access to the latest cPanel for easy site management. They also include unlimited FTP accounts, databases, and email accounts to help you manage your website effectively. You also get Softaculous Auto Install for easy application installation, Weebly Site Builder for drag-and-drop website building, and 24/7 customer support to assist you.

Upgrading to the next shared hosting plan gets you support for hosting more websites, or you can opt for Hostwinds' Business Web Hosting range for extra performance. This has less accounts on a server, and uses LiteSpeed's fast web server, but with prices starting at $8.24 a month over three years ($10.99 afterwards), it's still relatively cheap.

You don't get a free domain, but the nightly backups are worth more, and overall, these are quality shared plans for a bargain price.

Hostwinds WordPress hosting

Hostwinds has a managed WordPress hosting range, but it's essentially the regular shared hosting products, with the same prices, and just more website focus on any WordPress-specific features.

Softaculous is on hand to automatically install WordPress in seconds, for instance, and help you manage it afterwards.

The company offer WordPress support including helping you customize your WordPress installation using themes and plugins, create and restore backups, automate updates for WordPress, add security to WordPress, and troubleshoot issues.

That's good news, and with prices starting at $5.24 a month, the plans are certainly cheaper than the specialist Managed WordPress competition. If you're not committed to Hostwinds, though, or looking for more features, Bluehost, IONOS and A2 Hosting add extras such as free themes, easier WordPress website testing, automatic WordPress updating, extra security, performance optimizations and more.

Plans

Hostwinds offers loads of plans and options (Image credit: Hostwinds)

Hostwinds VPS hosting

A step up from shared hosting, VPS hosting ramps up your website speed by giving it more server resources. A capable VPS can host sites with hundreds of thousands of visitors a month, making the technology a good choice for business-critical sites, busy web stores, or any heavy-duty projects where performance is top priority.

Hostwinds has a lengthy list of ten VPS plans, ranging from a basic but pocket-friendly 1 CPU core, 1GB RAM setup for $4.99, to a giant 16 CPU core, 96GB RAM, $328.88 a month server with the power to handle almost anything.

The plans are hugely configurable, too. Need a cheap unmanaged plan where you run the server? No problem. Or do you want Hostwinds to handle all that? There are managed plans, too. You can opt for Windows and Linux hosting, add cPanel licenses, buy more IP addresses, choose a US or Amsterdam data center, and more. We love the control you get over the finished package, and if other providers aren't quite giving you the VPS plans you need, it's always worth checking out what Hostwinds has to offer.

Hostwinds' dedicated server hosting homepage screenshot

(Image credit: Hostwinds)

Hostwinds dedicated hosting

Opting for a dedicated hosting plan gets you an entire server, just for your website. No more sharing of resources, no more slowdowns because some other site is busy. Dedicated servers offer the best and most consistent performance, ideal for the most serious heavyweight sites.

You can choose from different processors, the amount of RAM, number and type of storage disks, and even Redundant Array of Independent Disks (RAID) configurations.

The entry-level dedicated server option, the E3-1270 v3, comes with a 3.5 GHz quad-core processor that can turbo up to 4 GHz, 8 GB of RAM (expandable), and options for configuring hard drive storage, starting with a 1TB Enterprise HDD. This server setup starts at $122/mo and includes 10 TB of outbound bandwidth along with 8 IP addresses. You can additionally customize your plan based on various specs like adjusting the RAM storage, adding RAID configurations, and selecting from various operating systems like CentOS.

Importantly, all dedicated servers from Hostwinds are fully managed and come with 24/7 technical support, server monitoring, nightly backups, and high-quality networking for steady performance and uptime. These dedicated resources mean that each server provides 100% of its capabilities to a single user and avoids the drawbacks of shared environments. This setup is great for applications requiring high computational power and storage, such as web and application hosting, game hosting, data analysis, and more. You can also choose from multiple data center locations globally to improve the latency and user experience of your site.

Hostwinds could be a reasonable choice for experienced users who need a mid-range dedicated server and know exactly which options and extras work for them. But if you need something on the budget side, IONOS has unmanaged servers from under $50 a month, while A2 Hosting starts at a similar price to Hostwinds, but has more high-powered servers and is even more configurable.

Hostwinds cPanel

Create and manage your site with cPanel. cPanel is included with shared and other hosting plans.  (Image credit: Hostwinds)

 Cloud Hosting 

The most basic cloud plan starts at just $0.006931 per hour, which costs approximately $4.99/mo. This entry-level option comes with 1GB RAM, a single CPU core, and 1TB monthly data transfers. On the higher end, the most advanced plan costs $0.456931 per hour or about $328.99/mo. This plan offers a substantial 96GB of RAM, 16 CPU cores, 750GB of storage, and 9TB of monthly data transfers.

With all plans, you get 1 Gbps ports coupled with solid-state drives, a 99.9999% uptime guarantee, enterprise-level firewalls, and nightly backups. Additionally, Hostwinds supports custom ISO uploads, giving you the flexibility to deploy customized configurations.

Does Hostwinds offer a website builder? 

Hostwinds' shared hosting packages include the Weebly website builder, It's a simple tool which allows you to create a small website by choosing a pre built site design, customizing colors and styles, then using the drag and drop editor to add blocks of text, pictures, videos, maps or whatever else your site needs.

This may work for you if you only need a very simple family or personal site, just a few pages, but it doesn't have the power for anything serious. Take a look at Wix if you need a website builder that can take on the most serious projects, including quality web stores and business-critical sites, or read our best website builder guide for more advice.

Launching cPanel gives you access to Softaculous, a popular platform which makes it easy to install WordPress and 400+ other big-name web applications.

Hostwinds' shared hosting plans include the Weebly website builder, an excellent template-based web designer with a stack of drag-and-drop widgets and UI elements.

There's a problem, though. What you're getting here is Weebly's very limited free plan, which includes Weebly branding on the footer and restricts your website to just 500MB.

You can upgrade to more capable plans from within Hostwinds, but from what we can see, you'll pay much the same price as if you went to Weebly direct. (And remember, this is an extra cost – you'll still be paying your regular Hostwinds fees.)

The service could still be useful in a few situations. If your plan supports multiple domains, for instance, the Site Builder might help less technical family members create their own small personal sites. But there's not a lot of value here for most users, and typically you'll get better results by installing WordPress.

If WordPress and Weebly don't interest you, there are all the usual tools to build and manage a website from scratch: FTP, SSH, a file manager, MySQL, phpMyAdmin and more.

Can I build a web store with Hostwinds? 

Hostwinds doesn't have specialist ecommerce hosting or online store builder plans. 

You could sign up for one of Hostwinds' shared, VPS or dedicated plans, then use Softaculous to install an ecommerce platform that can help you (WooCommerce, Magento or PrestaShop are popular choices). But as Hostwinds doesn't have specific support for any of these, it's not going to give you much help.

If you'd like a simpler way to get started, HostGator's Gator website builder supports a tiny web store with even its cheapest plans, and Bluehost's WooCommerce plans include tools to help build and market your site from only $12.95 a month.

Hostwinds' uptime performance result

Hostwinds did fairly well in our uptime and performance tests (Image credit: Uptime.com)

How fast is Hostwinds? 

We measured Hostwinds' performance by signing up for a shared hosting account, setting up a simple WordPress site using a standard template, then running various tests.

Uptime.com checked the availability of our site every five minutes for 14 days. Hostwinds managed 99.95% uptime, a little disappointing, but within the range we expect for a shared hosting plan (most providers offer a 99.9% uptime guarantee).

Hostwinds' page load time speed results

(Image credit: GTMetrix)

GTmetrix loaded a page on our site and calculated its LCP (Largest Contentful Paint), a measure of how long it takes to load the most important content. Hostwinds had an LCP of 0.774 seconds, a little below average (it ranked 10th in our last 15 tests), but acceptable for all but the most speed-sensitive sites. 

Hostwinds' speed test results

(Image credit: K61)

We set up k6 to unleash 20 users on our test site simultaneously, and monitor what happened. It managed a peak 17.67 requests per second, with an average of 13. That's a little below par (most providers peak at 20 requests per second and average 14-16), but that's not a difference you're likely to notice with most sites.

Hostwinds' account control panel

(Image credit: Hostwinds)

How easy is Hostwinds to use? 

Hostwinds uses industry-standard hosting tools and platforms across its service. 

Its web account dashboard, where you'll manage, add and cancel products, is powered by WHMCS. It's a very popular system, and if you've signed up with hosting providers in the past, there's a good chance you'll immediately know your way around.

Softaculous is available to automatically install WordPress and hundreds of other apps. It's one of the best auto-installers around, and will set up whatever service you need with the minimum of hassle.

Hostwinds' shared accounts include cPanel, an excellent control panel with all the tools you need to manage your domains, email accounts, files, databases, and every other aspect of your web space.

These can get complicated, particularly if you've complex hosting needs. But we'd much rather see quality and standard hosting tools than the basic home-made control panels offered by some providers. And overall, Hostwinds has more than enough power for most people to get their sites online at speed (and keep them there).

How good is Hostwinds' support? 

Hostwinds has three different ways to support its users– product documentation, in-depth tutorials, blogs, and a support team. We find their product documentation quite insightful for understanding their services in-depth and utilizing them efficiently. You can find the description and the use case of all their products under this segment. There are also many tutorials that can guide you in troubleshooting some common and complex issues that may arise during daily activity.

These tutorials span from their hosting plans descriptions to tons of how-to guides on how you can make the most of hostwinds offerings. You get detailed step-by-step guide along with multiple snapshots that helps you understand it better.

But, if you don’t want any of this hassle, Hostwinds’ offers customer support via email, call, and a live chat. To test it, we asked a couple of queries and their support agent answered back within minutes and that too with some helpful suggestions. Overall, Hostwinds support is pretty impressive and you even get sufficient information on their blog to get comfortable with the platform.

Is Hostwinds right for you?

Hostwinds offers a variety of hosting options, from shared hosting to dedicated servers, with both managed and unmanaged VPS hosting available. This diversity is indeed a plus point for targeting a wide audience, but its worth mentioning that many hosting providers deliver this many plans these days. 

Price-wise, Hostwinds is competitive, especially considering features like unlimited bandwidth and disk space in their shared hosting plans. However, there are areas where Hostwinds could improve. First, many users have pointed out that while Hostwinds markets itself on performance and reliability, there are occasional reports of downtime and slow server responses. Additionally, the cost of add-ons can accumulate, as essential services like automatic backups and advanced security features come with extra charges. These additional costs may not be clear upfront and could be a point of contention for users who are budget-conscious or require a more comprehensive out-of-the-box solution.


Hostwinds FAQs

What payment types does Hostwinds accept?

Hostwinds accepts payment via card, PayPal and Bitcoin. 

Does Hostwinds offer refunds?

Hostwinds has a less-than-generous three day money-back period covering its hosting products. Software licenses, domains and SSL certificates are not included.

Other providers offer much more protection. The industry standard refund period is 30 days; HostGator offers 45 days; InMotion Hosting gives you 90 days on many products.

Hostwinds' policy does have one small advantage. It doesn't just cover the initial purchase: you can ask for a refund of renewal fees, too, often excluded by other companies.

Does Hostwinds have an uptime guarantee?

Hostwinds Service Level Agreement promises a 99.9999% uptime guarantee. If its network loses power or goes down for more than 31.6 seconds a year, you can raise a support query to ask for a refund, and the company will credit your account with the cost of the whole day (or days) affected by that downtime. 

Where are Hostwinds' data centers?

Hostwinds has data centers in Dallas, Seattle and Amsterdam.

The Hostwinds' Data Centers page displays latency figures for each data center, identifying the closest. You can also download 100MB, 1GB and 10GB test files from each data center, allowing you to measure any performance advantage between data centers.

What is my Hostwinds IP address?

Log in to the Hostwinds client area.

Find your hosting product and click Manage.

Click Log to cPanel, and your Hostwinds web server's IP address is displayed as 'Shared IP Address' or 'Dedicated IP Address' in the left-hand General Information box.

What are Hostwinds' nameservers?

 

Hostwinds uses different nameservers depending on your hosting plan and how it's been set up.

To find out which nameservers are relevant to your product, first log into the Hostwinds account portal (https://clients.hostwinds.com.) Click the Manage button for your service, and the nameservers are displayed in the Package/ Domain panel.

Hostwinds cancelation process

(Image credit: Hostwinds)

How do I cancel a Hostwinds product?

Log into the Hostwinds client portal, find the plan you'd like to cancel and click Manage.

Click Request Cancellation in the left-hand sidebar and follow the instructions.

Beware: the request option cancels your account and deletes your website files and email inbox immediately.

IONOS web hosting review
8:32 pm | August 29, 2020

Author: admin | Category: Computers Gadgets Pro Website Hosting | Tags: | Comments: Off

Founded in Germany in 1988, IONOS (formerly known as 1&1 Hosting) is a web hosting giant and one of the best web hosting providers with 2,000 employees, 10 data centers, more than 90,000 servers, and 8 million customer contracts worldwide.

Putting that into perspective, Datanyze says IONOS (still listed there as 1&1) has a 7.4% share of the web hosting market: that's ahead of everyone but Google Cloud (8.37%), Amazon AWS (20.16%), and GoDaddy (7.53%). In an industry crowded with service providers, it's a remarkable achievement and a testament to its resilience.

What types of hosting does IONOS offer? 

Products

There are products covering every area (Image credit: 1&1 IONOS)

IONOS offers plans covering a wide range of hosting types and needs. Low-cost shared hosting, website builder plans, and managed WordPress plans are ideal for personal and small business sites.

More powerful VPS, cloud, and dedicated hosting have the resources to handle more demanding business and ecommerce sites (and if it's web stores you're after, there's managed WooCommerce hosting, too).

IONOS is also one of the few remaining service providers offering Windows-based ASP.NET hosting. It's also great for devs, thanks to its Deploy Now plans that make an easy 3-step build-and-deploy to GitHub process possible.

For high-flyers, there is also a pathway to the heavens via cloud and dedicated servers. The wide variety of options lets you choose between AMD- and Intel-based servers for either computer- or storage-focused plans.

There isn't the space to cover every detail of what IONOS has to offer, but scroll down, and we'll break down the company's key ranges, explore their pros and cons, and find out which products could work for you.

Shared hosting

ionos hosting shared hosting hero image

(Image credit: Future)

Shared hosting is where several websites are hosted on the same server. It's cheap because server costs are shared across all accounts. However, with many sites sharing the same CPU, RAM, and network connection, performance may be poor. Still, a good shared hosting package has more than enough power for most low-traffic blogs, personal and small business sites.

IONOS offers four shared hosting plans, priced from $4 to $10, with the most basic ‘Essential’ plan offering 10 GB of storage and support for 1 website and 100 website visitors per minute. The highest ‘Ultimate’ plan adds a ton of resources, supports unlimited websites, offers unlimited storage, throws in Site Scan malware protection, a Content Delivery Network (CDN), and analytics to monitor your website traffic. Yet, it's still only $10 a month with a 3-year term.

All plans include free wildcard SSL, a free domain, daily backups and recovery, 24/7 support, and easy WordPress installation. Plus, they all also come with a 30-day money-back guarantee.

On the downside, IONOS doesn't offer free website migration to import your site from a previous host, and all plans include only one email account. It's a good one (2GB inbox, spam filtering), but that's no help, especially if you're a business that needs several email accounts.

If the solo email account is an issue, check out Hostinger and HostGator for their low starter prices, extended email abilities, and lengthy feature lists. Otherwise, what IONOS offers is a great deal from a cost-features balance point of view.

WordPress hosting

screenshot of IONOS WordPress hosting hero image

WordPress plans range from seriously cheap to very powerful (Image credit: Future)

WordPress is a hugely popular website creation tool that can be used to build everything from a simple personal site to a large, feature-packed international web store.

It’s worth noting that IONOS's unmanaged and managed WordPress hosting plans are essentially the same, priced between $5 and $12 a month on a 3-year term. The main features are similar, too: free domain, free SSL, and still no free migration.

Improved email support means the mid-range plan supports five email addresses, and the top plan supports 10. All plans include malware protection, geo-redundant data centers, and anti-phishing and anti-spam filters, and the top plan can remove any threats it finds.

The one significant downgrade is that, whereas shared hosting plans support unlimited websites, IONOS' managed WordPress plans allow only a single site, even on the highest-end plan.

WordPress-specific additions include the WP Assistant to build a simple initial site for you, automated WordPress updates, and free themes (pre-built website designs)—handy if you'd like to give your site a new look and feel. There’s also 24/7 support, including phone assistance, to help you navigate any issues or questions that arise.

All in all, these are all solid offerings and will work perfectly well if you're looking to master WordPress or bring your SEO tools to good use. However, if your needs are a little more advanced, consider Hostinger, which is the best WordPress hosting provider right now.

VPS hosting

screenshot of IONOS VPS plans hero image

(Image credit: Future)

VPS (Virtual Private Server) hosting improves on shared hosting by giving you exclusive access to the system resources provided. This has the potential to enhance performance significantly.

IONOS offers 6 VPS hosting plans, so there are plenty of options for you to choose from. All plans include unlimited traffic, free SSL, 24/7 support, firewall management, DDoS protection, the ability to host your VPS in the USA, UK, Germany, or Spain, and a 99.99% uptime guarantee. You can also get a professional backup and recovery solution from Acronis at 6.5 cents per GB per month.

The plans start with 1 CPU core, 1 GB RAM, and 10 GB of fast NVMe storage for a tiny $2 a month. That's cheap, but slightly underpowered for most users. The most powerful plan has 12 cores, 24 GB of RAM, and 640 GB of storage, and it's a good value at $30 per month for the first 6 months.

IONOS VPS plans give you the flexibility to deploy on either Linux (AlmaLinux, Debian, Rocky Linux, or Ubuntu). However, there is also an option for Windows VPS hosting, which costs much more, ranging from $11 to $76 per month on 3-year terms.

While IONOS offers high-quality VPS hosting plans, we’d also suggest considering Hostwinds. It provides more powerful high-end plans for heavyweight projects (up to 16 cores); uptime is 99.9999%; there's a 1Gbps connection to the outside world; and it's cheaper in many configurations.

Dedicated hosting

screenshot of IONOS dedicated hosting plan hero image

(Image credit: Future)

Dedicated hosting sits right at the top of the hosting tree. There's no sharing of RAM, network connection, or anything else, because the entire server is yours. It's the perfect choice for serious high-traffic sites.

IONOS is the best cheap dedicated hosting service, thanks to its excellent server deals that let you get started at just $41/month. This plan comes with 16GB RAM, 1TB HDD storage, and a 4-core Intel Xeon CPU with a respectable 3.9 GHz turbo boost. However, it’s worth noting that you will have to pay an additional $50 upfront as a setup fee.

All the regular plans are competitively priced, too, but the standout feature of IONOS dedicated hosting is the massive range of options available. Aside from choice in CPU provider, you can also opt for compute, storage, or GPU-focused plans. All plans also include a free domain, free SSL, anti-fishing, anti-spam, and firewall management.

These plans are good value and a decent choice for experienced business users who need speedy, reliable hosting but are also on a tight budget. However, a slight downside is the lack of configurability. Once you click the “Configure” button, you can only play around with RAM, storage, and the OS. If you are looking for a good amount of customization, check out Liquid Web or InterServer.

Cloud hosting

screenshot of IONOS cloud hosting hero image

(Image credit: Future)

Cloud hosting offers increased reliability when compared to conventional web hosting. This is because websites or applications in cloud hosting are hosted on a network of interconnected servers, known as the cloud, instead of being hosted on a single physical server.

Genuine cloud hosting services come with auto-scaling (hands-off upgrading and downgrading of your hosting plan to meet unexpected spikes in website visitors) and geo-redundancy, where your website’s resources are shared between multiple data centers so that your website is up and running at all times.

Speaking of geo-redundancy, IONOS is one of the very few hosting services to expressly mention geo-redundancy as one of its benefits, even on its web hosting plans. The provider has 10 wholly-owned, geo-redundant ISO 27001 certified data centers; your websites will be up and running and won’t be affected due to maintenance or outages in any single location.

Prices for IONOS Cloud vary greatly depending on what type of cloud services you choose to focus on. For example, dedicated core (server core) hosting starts at $0.0037/core/hour. Block-Storage for managed Kubernetes starts at $0.0533per 30 days/GB.

In addition to being a top choice for small businesses, IONOS’s cloud offerings are also suitable for large companies thanks to its premium-level 3XL, 4XL, and 5XL plans. The top-tier plan ($420/month) includes 24 vCores, 48 GB of RAM, and 480 GB of SSD storage. Storage is a little less, though, especially for the price.

IONOS offers the best uptime with its cloud plans: 99.998%. This is on par with industry leaders Liquid Web and OVHcloud.

Does IONOS have a website builder? 

screenshot of IONOS website builder hero image

(Image credit: Future)

If you don't have a website or much idea of how to make one, then a website builder is the simplest solution. Most come with a range of pre-built site designs called templates, and all you have to do is choose one you like, drag and drop elements you need on a page (text, images, maps, videos, contact forms), then customize the site with your own content.

IONOS has a simple website builder (it also features on our list of the best website builder platforms) with a 17,000+ royalty-free image library, a free domain, a single email account (yes, just one, with varying storage), and free SSL. Where it really shines as a website builder, though, is its selection of themes; it offers many sophisticated template designs. Even better, the templates are organized by industry and type, making it easy to find the proper layout for your website.

Additionally, IONOS has hopped on the AI wagon and now offers AI-generated websites via its website builder. As they claim, it's minimum effort while providing maximum results. They've even thrown in an AI logo generator.

The Starter plan is cheap at just $6 a month for the first six months, $12/month on renewal. The mid-level Plus plan adds an AI image generator, an AI SEO text generator, site analytics, and integration with business apps, such as booking and review systems. It offers unbeatable value for money: $1 for 6 months, $18/month on renewal.

IONOS’s website builder is great for both small businesses and scalable businesses, thanks to its multilingual translation. This can translate a site’s content into 62 different languages. Not only that, it’s even possible to have up to 25 different languages on a site at any given time.

Furthermore, you can add eCommerce support to all plans—no initial cost at all on the Starter and Plus plans, but an extra $15 on the highest plan. All plans include payment and shipping support, popular payment methods, and allow selling via Facebook and Instagram.

Can you build a web store with IONOS? 

IONOS web store homepage screenshot

(Image credit: IONOS)

IONOS's website builder supports building a web store; then you can use its online store plans to sell up to an unlimited amount of physical and digital products. All plans come with just one email (a similar pain point as the other plans), free domain, competitor tracking, integrated payment and shipping methods, and the ability to sell directly on Facebook and Instagram.

Here, too, the best value-for-money plan is the Plus plan at $1 a month for the first six months, $30 a month on renewal. You can sell up to 5,000 physical products, get site analytics, and enjoy access to Google Ads and other Google products as well as an AI text generator and a mobile app for shop management.

Upgrade to the Pro plan to be able to sell digital products, where you will also get advanced product SEO. The highest-end plan is priced at $42 a month for the first six months of the annual plan, $92 afterwards. That's a better choice for larger stores, or if you have real ecommerce ambitions.

Other eCommerce options include using popular platforms such as WooCommerce, PrestaShop or Magento to build your store.

All in all, this is a decent set of plans covering just about every type of user, but there are still other options worth considering. HostGator's Gator and Hostinger's website builder support building basic web stores at minimal cost; Wix has better store templates and many more features, and Bluehost's WooCommerce plans include an array of business-friendly marketing and SEO extras.

How fast is IONOS? 

For speed testing, we use a WordPress benchmarking tool and Siege. The former lets us see how well WordPress runs on the hosting plan, while the latter load-tests the system to see how well it stands up under pressure.

WordPress benchmark testing

CPU & Memory

Operations with large text data

10

Random binary data operations

8.71

Recursive mathematical calculations

8.92

Iterative mathematical calculations

9.5

Filesystem

Filesystem write ability

8.81

Local file copy and access speed

8.91

Small file IO test

9.34

Database

Importing large amount of data to database

0.85

Simple queries on single table

2.61

Complex database queries on multiple tables

5.1

Object Cache

Persistent object cache enabled

0

Network

Network download speed test

10

Overall

Your server score

7.2

Our WordPress core benchmark tests showed that IONOS performed remarkably well in CPU and memory performance. These are two highly essential areas for WordPress performance. However, it lagged slightly behind in database operations. This means that at higher traffic volumes, database performance is likely to be the bottleneck for your website.

Overall, though, these performance numbers put IONOS ahead of many competitors in the shared hosting space. Based on performance alone, I'd say their shared hosting plans are at least worth a try.

Siege test

5

9

15

Transactions

4370

6835

5839

Availability

100

99.88

99.1

Elapsed time

299.25

299.97

299.64

Data transactions

247.82

385.03

325.24

Response time

0.34

0.39

0.76

Transaction rate

14.6

22.79

19.49

Throughput

0.83

1.28

1.09

Concurrency

4.99

8.96

14.77

Successful transactions

4370

6835

5839

Failed transactions

0

8

50

Longest transaction

2.59

3.88

12.3

Shortest transaction

0.13

0.14

0.15

The standard shared web hosting plan we tested on states that up to 100 visitors can be handled at once, but based on transaction totals, availability ratings, and response times, this claim is slightly dubious. Even with 9 concurrent users, we observed several failed transactions appearing in our test results.

Claims notwithstanding, the overall load test results indicate that IONOS shared hosting performs better under pressure than the average web host. There are indeed failed transactions, but they occur less frequently than we're used to and, honestly, are pretty good where shared hosting is concerned.

How easy is IONOS to use? 

IONOS web account dashboard

(Image credit: IONOS)

Log in to many web hosts, and you'll find familiar industry-standard platforms: WHM to manage your accounts, cPanel for all your key website management tasks, and Softaculous to install and manage WordPress reliably. That's generally good news, partly because they're top-quality tools (which is why they became industry standards), but also because if you've any experience of web hosting, you're likely to know how to use these already.

IONOS ditches all these in favor of its own custom control panels. That has some advantages (it probably saves a pile of cash in license fees, helping IONOS keep its prices low), but it also means even expert users will have to spend some time exploring the system to find the functions they need.

This isn't as easy as we'd like. Functions aren't always organized intuitively, and everyday tasks, such as logging into a WordPress site, took longer to find than we expected.

IONOS' website search engine helps a little. Enter 'WordPress', say, and it doesn't just list top WordPress support articles. A 'Product and Actions' includes control panel tasks such as 'Install WordPress', and clicking these links takes you directly to that page. It's a good idea, but it doesn't quite work everywhere. We tried to find the right keywords to show a WordPress newbie how to log in to the dashboard, for instance, but never quite managed it.

If you're an experienced user who makes extensive use of low-level cPanel and other features, this could easily be an issue. Even once you've found the functions you need, there's no guarantee they'll deliver precisely the same results.

But if you're only after the hosting management basics - configure your domain, set up some email addresses, install WordPress - then this may not matter very much. Sure, it might take you a few extra minutes to master the control panel basics, but after that, you'll use IONOS much like any other host.

What is IONOS support like? 

screeenshot of IONOS help center page

IONOS offers a massive amount of self-help content in its knowledgebase. (Image credit: Future)

IONOS offers support via its website knowledgebase, phone, live chat and email. The support site ‘Help Center’ has a considerable number of articles, sensibly organized into categories such as WordPress, Email, Domains, Hosting, Online Marketing, My Account, SSL Certificates, and loads more. Some of these articles are a little short, but there's a lot of valuable information here.

Unusually, telephone support doesn't simply mean 'dial this international number and be left on hold wondering what this is going to cost.' You can book an appointment and have the company call you. When we tried this at 12:10pm, the site offered 15-minute slots from 1pm, so you probably won't have to wait long for a response. However, if that's not convenient, you can book up to 4 days in advance from 8 am to 8 pm.

We set up an appointment, and sure enough, a call arrived within 30 seconds of our starting slot time. The agent listened carefully to our query about installing WordPress on subdomains, clearly explained what we needed to do, and sent us additional advice via email. Impressive.

IONOS also offers a shocking amount of localization in its support efforts. It offers 14 phone numbers for local support in different countries. Furthermore, if you click on the country’s name - Germany, for example - the entire support site, including all the help articles, loads in German. This is really good.

screenshot of IONOS live chat service being down

IONOS offers a massive amount of self-help content in its knowledgebase. (Image credit: Future)

One notable point was its Live Chat support. The service was down when we tried to use it. However, that's not the point here. When services are down, most hosts aren't as transparent and often leave customers wondering what's gone wrong. IONOS was upfront about its Live Chat being down, which earned our respect.

Final verdict

IONOS cuts a few corners with its shared hosting plans (no free migration, only one email account, below-par performance), but they're still great value. If you need more, there's a wide range of WordPress plans, and the company has rock-solid VPS, dedicated, and cloud hosting products to cater to everyone, from enthusiastic amateurs to SMB and enterprise users.

There’s also a handy and feature-rich website builder on offer, plus startups and small businesses have the option to benefit from IONOS experts, who will build a professional online store or website for them.

Sign up for 1&1 Ionos US deals here.

Sign up for 1&1 Ionos UK deals here.

IONOS FAQs

What payment types does IONOS support?

IONOS accepts payment by card and PayPal.

Does IONOS offer refunds?

IONOS has a general 30-day money-back period covering most hosting products and a handful of other services (check the small print for the precise details).

Domains, SSL certificates, cloud and bare metal servers are not included.

Does IONOS have an uptime guarantee?

IONOS has a 99.99% uptime guarantee for its hosted web pages. If the company doesn't hit the target, you can claim an account credit to match the real downtime (90 minutes downtime, your account is credited with the cost of 90 minutes hosting).

At first glance, that looks better than most providers, who only offer a 99.9% uptime guarantee. But limiting compensation to the actual downtime isn't as generous. The top-of-the-range shared hosting plan is $8 a month in the first year, for instance, or $0.263 a day. If your site is down for eight hours, that could be a disaster for you, but even IONOS admits responsibility, you'll get just $0.09. It's not even worth your time asking.

ScalaHosting 'only' offers a 99.9% guarantee, but if its uptime is less than 99% (that's only seven hours, 18 minutes and 17 seconds in a month) you'll qualify for a whole month. That's still not a huge amount, and it's best to have no downtime at all, but we like the principle: if the service doesn't hit a certain standard, you effectively get it for free.

ionos data center locations

Host your site at IONOS with a choice of data centers (Image credit: Future)

Where are IONOS's data centers?

IONOS has ten data centers located across the USA, Germany, the UK, and Spain. The company lets you choose your preferred data center for some of its higher-end products. You can't pick a data center if you're buying regular shared hosting, for instance, but you do get the option with VPS plans.

What is my IONOS IP address?

Log into your IONOS control panel.

Click Domains and SSL, then find and click your domain in the list.

Click the DNS tab.

Scroll down and look for a record with the type A, the host name @ (or www) and the service 'Webhosting.'

Your website server's IP address is displayed in the Value column for that A record.

What are IONOS's nameservers?

If you sign up for IONOS hosting but are using a domain managed elsewhere, you may need to find IONOS' nameservers to connect the domain to your hosting plan. Sounds complicated, but fortunately it only takes a few clicks.

Log into your IONOS control panel.

Click Domains and SSL, then find and click your domain in the list.

Click the Nameserver tab and the control panel displays the IONOS nameservers for your account.

IONOS cancel page

(Image credit: IONOS)

How do I cancel an IONOS product?

Log into the IONOS control panel.

Click the Account icon top-right, and select Contracts & Subscriptions.

Find the plan you'd like to cancel, click the gear icon to its right and choose Manage Contract.

Click 'Show Cancellation Options' and decide what you'd like to cancel: an entire contract, or specific add-ons only.

If you got a free domain with your plan and don't need it, select the 'Change domain expiration dates' option to disable automatic renewal.

Domain.com review
8:08 am | August 27, 2020

Author: admin | Category: Computers Gadgets Pro Website Hosting | Comments: Off

Get 25% off EVERYTHING at Domain.com
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Founded in 1998, Florida-based Domain.com is a web hosting provider and domain registrar who claims to power 1.2 million websites across the globe.

The company is now owned by Newfold Digital (previously known as Endurance International Group), the power behind other hosting names like Bluehost, HostGator and iPage. As of August 2025 the site is closed and has merged with Network Solutions.

What types of hosting did Domain.com offer?

Domain.com offered easy-to-use and low cost shared hosting plans in various forms: WordPress hosting, a website builder, an online store builder, and general-purpose do-everything shared hosting plans to cover everything else.

The company didn't offer VPS hosting, dedicated server hosting, or any more advanced hosting plans.

Domain.com shared hosting homepage screenshot

(Image credit: Domain.com)

Domain.com shared hosting (No longer available)

Domain.com's shared hosting range is refreshingly simple. There are only three plans, all with the same core features: free domain, free SSL, unlimited bandwidth, 1-click WordPress install and a free website builder. Upgrading only adds more resources, so there are no extra features to weigh up. Prices start at $3.75 a month on the annual plan, $4.99 on renewal, but there's no complex discounting scheme if you sign up for longer. Choose a one, two or three-year contract, it's still $3.75 a month.

We signed up, but quickly ran into problems. Domain.com doesn't use any of our favorite hosting management platforms (cPanel for its all-round tools, Softaculous to install and manage WordPress and other apps.) We found its replacements have fewer options and aren't always organized logically, often leaving us struggling to find key functions.

The 1-click installer is especially disappointing. It only covers WordPress, has the bare minimum of configuration options, includes few management tools, and has occasionally failed to install WordPress in the past (though not during this review.)

The plans have some feature gaps. In particular, there are no backups with the cheaper plans (adding them to our test account would cost an extra $2.13 a month.) Even when we got our site online, performance was below average (more on that, later.)

If you're running a basic site, with few visitors, and long-term prices are your top priority, then Domain.com might, just about, be acceptable. Although many providers have lower prices in the first term, they tend to jump on renewal, and Domain.com's 'from $4.99' renewal price is very low.

Unfortunately, opting for Domain.com means you'll pay in other ways, with below-par speeds, few features and poor management tools.

Hostinger's shared plans start a little cheaper at $2.99 a month on the annual, two or four your plans, although they're more expensive after that $6.99 to $8.99. Backups are still limited on the cheapest plans (weekly rather than daily), but performance is good, there's an excellent control panel and 1-click installer, useful WordPress extras, six data centers, and more.

Domain.com WordPress hosting homepage screenshot

The WordPress plans come with preinstalled plugins and themes (Image credit: Domain.com)

Domain.com WordPress hosting (No longer available)

WordPress is the world's favorite website creation platform, a hugely configurable tool which can handle everything from a single page personal site to a product-packed international web store.

Domain.com's shared hosting supports installing WordPress, perhaps enough if you just want to explore what it can do. But if you've something more serious in mind, Domain.com's WP range extends the range with a handful of extra features. 

The WP Starter plan is priced from $3.75 a month, just like the shared hosting, but adds unlimited storage, a customized control panel and pre-installed themes and plugins. They're small improvements, but not worth very much. You probably don't need a lot of storage (simple WordPress sites are often barely 1GB in size), and even newcomers can find plenty of quality themes and plugins for themselves.

The WP Essential plan (priced from $6.95 a month) includes more valuable extras, including Sitelock's malware scanning and removal service, and a direct phone line 'to a team of support agents who are specially-trained in all things WP Essential.'

Malware scanning is useful (hacked WordPress sites are a well-known web danger), and the plans are fair value, but they just don't have enough WordPress-related functionality to justify your time. Many hosting providers offer malware scanning as a paid extra, and you could easily buy a better shared hosting package elsewhere and add malware scanning yourself.

Domain.com does have one unusual extra in its WP Live support service. Priced from $29.95 to $149.95 a month, this goes beyond troubleshooting problems to giving advice on all kinds of design and optimization issues: social media strategies, creating an online store, making sure your site works well on mobile devices, more.

This could be useful in some situations. If you're new to WordPress, just starting your site, spending a one-off $149.95 for a month of design advice could save you a lot of time, and produce a better site. But in reality, you're likely to be better off choosing a more capable WordPress plan with additional WordPress-related features, faster hosting underneath, and the option to upgrade to VPS hosting if your site grows.

Alternatives include Hostinger's shared package, very cheap but with handy WordPress extras. Bluehost has a wide range of plans, with some strong business features at the top of the range. And if you're not quite sure what you need, IONOS' has WordPress options ranging from the impossibly cheap ($0.50 a month for year one, $8 on renewal) to supremely powerful ($120 a month for agencies and developers).

Domain.com website builder template example

The website builder includes a powerful web store (Image credit: Domain.com)

Does Domain.com have a website builder? (No longer available)

If you're looking for the easiest and quickest route to create a web presence, then a website builder is often the best choice. Most builders come with or can create starting sites in minutes, and adding elements to pages (text, images, videos forms) is as easy as dragging and dropping.

Domain.com has three website builder plans, ranging from $1.99 a month (billed monthly) for a limited product which supports a maximum of six pages, to a $12.99 a month ecommerce plan with product listings, inventory tracking, integrated shipping, order and tax management, and more.

The builder is certainly easy to use. No need to browse through templates to find something that appeals: just answer a few questions on yourself, your site and its goals, and it creates a starter site for you right away.

There's a reasonable set of features, too. All plans include free SSL, unlimited storage, social media sharing, blogs, contact forms, easy integration with an existing Facebook page, and more.

The plans are fair value, and the $1.99 plan in particular could be a smart low-cost solution for very simple sites.

As with Domain.com's WordPress plans, though, the lack of VPS or dedicated support is a problem for more demanding projects, such as a web store. If your site outgrows Domain.com's basic shared hosting infrastructure, you can't upgrade to anything better, and could be forced to move somewhere else.

Wix is a capable website builder with many more features and a far wider range of plans. Casual users can build and host a website for free, and an array of other plans covers everyone from personal users to (potentially) big international corporations.

Squarespace is a powerful alternative with great-looking templates and professional business and e-commerce plans. Or if it's value you're after, Bluehost has plans from $2.95 a month, while the Hostinger-powered Zyro has an 'e-commerce essentials' plan from an initial $3.99 a month.

Domain.com's uptime results

(Image credit: Domain.com)

How fast is Domain.com? 

Reliability is a must-have for any serious website. If your site is regularly broken, or down entirely, it hurts your reputation and may drive users away.

We check reliability by using Uptime.com to access a test site every five minutes over a two week period. We expect hosts to show 100% uptime with this short a test, but Domain.com managed a disappointing 99.11%. That puts it last in our last 15 tests (11 hosts hit 100% uptime, even the next-to-last host managed 99.63%.)

Uptime also records the response time of each test web server. Domain.com came bottom of the list here, too, with an average response time of 2.97 seconds (nine of our last 15 averaged less than 0.5 seconds.) 

Domain.com's GTMetrix results

(Image credit: GTMetrix)

We measure hosting performance by using a tool called GTmetrix to access a test WordPress site and calculate how long it takes to display the main content of a page (a figure technically called Largest Contentful Paint, or LCP). The lower the LCP, the faster and more responsive your site appears, and the happier your visitors will be.

Domain.com's LCP was relatively disappointing at 1.5 seconds, far slower than providers such as Bluehost (0.8 seconds), GoDaddy (0.7 seconds) and Hostinger (0.6 seconds.) Although 1.5 seconds is still acceptable, keep in mind that's based on launching our very simple template site. If yours has any significant content or features then it could be much slower.

Domain.com's k61 results

(Image credit: k61)

Finally, we use k6 https://k6.io to measure website performance when it has many visitors loading pages at the same time. Our Domain.com site handled an average 22.67 requests per second, but with a price. Response times became even longer and more unreliable as the site load increased, and the overall test response time was a lengthy 1.591 seconds. Most providers were at least a second faster, and Hostinger, HostGator, InMotion Hosting and Bluehost managed response times of around 100ms or less.

Domain.com's web control panel

Domain.com's web control panel is basic (Image credit: Domain.com)

How easy is Domain.com to use?

Buying a Domain.com plan is easier than usual. There are generally only a few plans, and the site only displays the bare minimum features for each. Pricing is clear and there are no misleading discounts to catch you out (a '$4.99' starter price which leaps to $14.99 after a year, say).

Managing your plan isn't as straightforward. Domain.com doesn't use standard tools such as cPanel or Softaculous, opting for its own custom control panels, instead. We found them relatively basic, with fewer features. These don't seem as intuitive or well organized as more standard control panels, either, and we spent longer than expected trying to carry out some tasks.

Use the control panels for a while and these initial impressions won't matter as much, because you'll learn where everything is. But if you're looking for the most straightforward shared hosting, we'd generally recommend choosing a host which offers quality tools such as cPanel or Softaculous.

Alternatively, there are some hosts who do produce very capable control panels of their own. Hostinger's hPanel is a great example, and it's available in the company's budget shared hosting range (from $1.99 a month).

Domain.com's support page

(Image credit: Domain.com)

What is Domain.com's support like?

Domain.com offers 24/7 live chat support and a web knowledgebase. There's no ticket support, though, and the company no longer offers telephone support. That can become a problem if you've a long-term issue, as you'll have to explain the situation from the beginning whenever you talk to an agent.

The web knowledgebase has plenty of useful content, and its search engine does a good job of displaying the most relevant articles at the top. We noticed that some content appeared to be cut-and-pasted from iPage, (both iPage and Domain.com are owned by Newfold Digital), and no-one had remembered to replace the 'iPage.com' references with 'Domain.com.' That looks a little clumsy, but as iPage and Domain.com use the same technology, the articles should hopefully apply to both hosts. 

We opened several test live chat sessions, and in every case an agent appeared to respond in under a minute. The initial responses are largely automated, and appeared more or less identically for every test question, but typically we still had an initial reply to our issue within three to four minutes.

The quality of responses varied depending on the issue, with agents performing noticeably less well on more complex or unusual problems (how to install WordPress on a subdomain, and the SSL consequences of that.) But when it came to common issues which you're far more likely to have, the agents quickly identified each problem and pointed us to the best solution.

Domain.com's very few plans

Domain.com has very few plans (Image credit: Domain.com)

Final verdict

Domain.com's low long-term prices are appealing, and if cost is your top priority, your site is basic and you're not that bothered about power or performance, it might - just about - do the job. But if you're managing any more serious project, you'll find faster, more reliable and powerful hosting available elsewhere for only a little extra cash.

Domain.com FAQs

Why have you not completely removed this review?

Domain.com only recently closed. Some readers might want to read back over a review to compare what hosting was like at domain.com and compare it to Network Solutions.

What payment types does Domain.com support?

Domain.com accepts payment via card and PayPal.

Does Domain.com offer refunds?

Domain.com has a 30-day money-back guarantee covering hosting, but not domain registration, setup fees, or the cost of any additional services.

The small print warns that all first-time hosting accounts are eligible. If you've been a customer before, and signed up again, you won't be able to claim a refund.

Domain.com offers uptime guarantee

(Image credit: Domain.com)

Does Domain.com have an uptime guarantee?

The Domain.com states in several places that some hosting plans have a 99.99% uptime guarantee, which translates to a downtime of just four minutes and 23 seconds a month. Sounds like good news, especially as most hosting packages only offer 99.9% uptime, or 43 minutes and 50 seconds a month.

Unfortunately, we can't find anything on the Domain.com website which explained anything about the policy: what counted as downtime, what didn't, when you might start being compensated for problems, and you might get. We asked support but our agent couldn't tell us, either.

Maybe the company has the tech to hit that target, maybe it doesn't, but with no clear definition of what 'downtime' means, it's not a meaningful guarantee. We'd recommend you ignore it until Domain.com adds some relevant details to its terms and conditions.

Where are Domain.com's data centers?

The Domain.com website doesn't have any significant information on the company's data centers, and we weren't offered a choice of locations when we signed up for our regular hosting account.

We put our server IP address into IPLocation.net https://www.iplocation.net/ip-lookup to find out where the server is located. This doesn't always return an accurate answer, but of the eight databases IP Location checked, six suggested our IP was in Florida, one said Massachusetts, and one couldn't give us a location.

What is my Domain.com IP address?

Log into the Domain.com customer account panel.

Click the Hosting tab at the top of the screen.

The server IP address is displayed in the Server Information box on the right-hand side of the control panel.

What are Domain.com's nameservers?

Log into your Domain.com customer account panel.

Click 'DNS & Nameservers' in the left sidebar.

Domain.com's nameservers are displayed beneath the 'Add Nameserver' button. (If you don't see them, they're probably ns1.domain.com and ns2.domain.com: try those, first.)

Domain.com's change auto-renewal status to cancel a product

Domain.com's change auto-renewal status to cancel a product (Image credit: Domain.com)

How do I cancel a Domain.com product?

Log into your Domain.com web account.

Click the Hosting Tools icon at the top of the page (nine small dots arranged in a square.)

Click the 'Logged in as ' box at the top of the screen, and choose Hosting Renewal.

Choose whether you'd like your hosting canceled immediately, or when your subscription expires. Read the details carefully to avoid any mistakes, and click Change Status.

The TECHRADAR coupon is good for 25% off the cart total with no minimum purchase. All renewals after the initial discounted period will be charged at the then current standard list price for the selected period. Coupon is not valid with sunrise registrations, landrush registrations, EAP registrations, pre-registrations, premium registrations, renewals, transfers, custom website design, other coupons, or special pricing.

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