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Honor Magic V3 review: raising the foldable bar

4:00 pm | September 5, 2024

Honor Magic V3: two-minute review

Honor already offered the world’s slimmest folding phone with its impressively sleek Honor Magic V2, but rather than resting on its laurels, the brand is back with an even skinnier book-style foldable: the Honor Magic V3.

It's hard to overstate just how slim this phone is – the rear section barely has enough room for its USB-C port. You could easily mistake the Magic V3 for a non-foldable device, and plenty of candy bar phones are actually thicker than Honor’s latest foldable (indeed, the Magic V3 is almost as thin as the iPhone 15 Pro Max).

Of course, dimensions are only one part of the puzzle, and with premium pricing, you want performance to match. On that front, Honor has stuffed the latest and greatest Snapdragon 8 Gen 3 processor into the Magic V3, along with 16GB of RAM, 512GB of storage, and a sizable 5,150mAh battery.

The cameras look to impress, too, with large sensors, wide apertures, and high resolutions across the board. The amazing Studio Harcourt portrait effects that debuted on the Honor 200 Pro are also available on this phone. It's a serious contender for the best foldable camera phone.

Review image of the Honor Magic V3 — (Image credit: Future / Luke Baker)

Of course, in 2024, there's more competition than ever in the foldable space. Google, Samsung, OnePlus, and Vivo all offer very compelling options, but the Honor Magic V3 still has one of the most stacked spec sheets around, as well as wider availability than much of its Chinese competition.

However, it's not perfect. Despite having a large battery pack, the Magic V3's longevity failed to impress. It's serviceable, but even with all the extra milliamp hours, it doesn't seem to last any longer than the Samsung Galaxy Z Fold 6. On the flip side, it charges a lot quicker, which makes it easier to live with.

Then there's the software, which takes a very different approach to Android with many iOS-inspired choices. It definitely won't be for everyone, and multitasking could use some work, but there are a lot of cool features built-in, and I have grown quite fond of it.

On the whole, I've loved living with the Honor Magic V3. If you're keen on a big screen foldable, but find their typical size and weight off-putting, this is the device for you. It's a real feat of engineering that feels premium through and through.

Honor Magic V3 review: price and availability

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Costs £1,699
Available in the UK and Europe; no release for the US or Australia

Honor Magic V3 was originally launched in China on July 12, 2024, before being released globally at IFA 2024 on September 5. It's now available to pre-order in most regions across the world, but as usual, that list excludes the United States.

In the UK, it costs £1,699 and is available in Tundra Green, Velvet Black and Red color options. There's also a Snow (white) version with a unique textured rear panel, but that one's only available in China.

Honor Magic V3 review: specs

Here’s a look at the Honor Magic V3’s key specs:

Honor Magic V3 review: design

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The slimmest foldable so far
Velvety-feeling matte glass back
IPX8 water resistant

The most striking thing about the Honor Magic V3's design is how slim it is. The phone measures just 9.2mm thick when folded, which is almost 3mm slimmer than the Galaxy Z Fold 6 – Samsung's slimmest foldable to date. It's also one of the lightest large-format foldables around, tipping the scales at just 226g. For reference, that's a couple of grams lighter than Honor's own non-folding flagship, the Honor Magic 6 Pro.

Combine these dimensions with some smooth curved edges, and you have a device that feels impossibly thin. It's especially apparent when unfolded, as there's barely room for the USB-C port on the phone's 4.35mm frame.

Unlike some of the competition, the Magic V3's cover display has fairly typical smartphone dimensions, and this makes it feel very natural to use folded down. It's one of the only foldables that I’ve repeatedly mistaken for one of my non-folding phones; the dimensions are so similar that it's easy to get confused at a glance.

While the phone remains slim elsewhere, there's a very sizable centrally-placed camera bump on the rear. It effectively doubles the thickness of the phone in that specific area. However, it does so for good reason, as there are some serious sensors on this device.

The camera island is a circular number finished with black glass, and it has a smooth octagonal aluminum bezel around its perimeter. I'm a big fan of the positioning, as it gives me a nice shelf to rest more of my forefinger on when I'm holding the phone one-handed.

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The volume rocker and power button are placed on opposite sides of the phone when unfolded, and this means that they're staggered by a few millimeters when the phone is shut. It didn't bother me when I was using the cover display, but it takes some getting used to when it's unfolded, as most other foldables place these buttons on the same side. It's easy enough to adapt to, and if you're coming from the Honor Magic V2, you're all set, as they're in the exact same place.

The global version of the V3 comes in three color options, and I've had hands-on time with the black and green variants. Both of these versions have a similar velvety-feeling matte finish on the rear glass and dark gray metallic accents around the camera and frame. If you opt for the red model, you'll get a faux leather rear and golden accents; it's easily the flashiest of the bunch.

There's a very nice vegan leather case included in the box, and it comes in a matching hue. It's the kind of case you'd expect to pay a premium for; it feels luxurious, and it's well-designed. This case is more protective than most, too. There's a section that protects the hinge, a thick metal ring to keep the lenses safe and even an adhesive bumper to protect the front section.

The metal ring that surrounds the cameras can be folded out and doubles up as a kickstand; it's a very smart design. It's not always the most sturdy stand, depending on the angle you choose, but the subtlety makes up for it and it's certainly better than having no kickstand. I also found myself flicking it out and using it like a pop socket on occasion – I'm not sure if that's an intended use, but it works fairly well for one-handed use of the Magic V3’s main display.

Design score: 5 / 5

Honor Magic V3 review: display

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6.43-inch 120Hz OLED cover display
7.92-inch 120Hz foldable main display
5000-nit cover display, 1800-nit main display

If you're looking at foldable phones, then you obviously care about displays, and Honor aims to impress with both of the panels on the Magic V3.

On the outside, there's a 6.43-inch OLED display with a 1-120Hz adaptive refresh rate and an ample 1060 x 2376 resolution. It's an extremely bright display, able to output up to 5000 nits at peak, and it's protected by Honor's super tough NanoCrystal 2.0 glass tech. I've been daily driving the Honor Magic 6 Pro for a while now, which has a similar coating, and I've been impressed by the lack of scratches despite using it without a protector. Hopefully, the Magic V3 fares just as well in the long term.

Honor reckons its glass is up to 40 times more impact-resistant than the glass on the Galaxy S24 Ultra. I didn't fancy whacking it with a hammer, though, so I'll just have to take the company’s word for it.

The glass has symmetrical, subtly curved edges on three sides, and slightly less of a curve on the hinge side. The curves are small enough to avoid creating distracting reflections, but they still make gesture controls feel super smooth; it's a great middle ground.

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Opening the device up, you're greeted with a spacious 7.92-inch foldable display and one of the shallowest creases I've seen on a phone like this. It's still present, of course, but it's miles ahead of the groove that runs through the Samsung Galaxy Z Fold 6’s display, and the far less glossy screen protector serves to hide it even more. This protector is supposedly tougher, too – Honor says it's up to five times more scratch-resistant than previous versions.

The foldable display also boasts a 1-120Hz adaptive refresh rate and has a resolution of 2156 x 2344 pixels. It's not as bright as the outer display, maxing out at just 1800 nits, but I never had trouble seeing it, even outside on bright sunny days.

The only thing that I don't love about the main display on the Magic V3 is the positioning of the selfie camera cutout. It matches the outer screen and is centrally placed on the right-hand side of the display. This means that when you're watching letterboxed 16:9 content, the selfie camera will often cut into the image. I still prefer it over Samsung's distracting under-display unit, but I wish it was positioned in the corner, as on the Google Pixel 9 Pro Fold.

Both screens look excellent in use with vibrant, accurate colors and smooth motion. Watching HDR content on Netflix and YouTube really lets the panels show what they're made of, with dazzling highlights and tons of shadow detail.

If you're concerned about eye health, Honor has arguably done more in this department than any other brand. For starters, this phone has some of the highest PWM dimming rates of any foldable phone, with 3840Hz supported on the inside and 4320Hz on the outside. Then, there are all the usual low blue light and adaptive brightness features, plus a brand new feature called AI Defocus Display.

To be completely honest, this feature is a little beyond my understanding, but it uses AI to simulate a myopic defocus lens. The goal is to reduce eye strain when using the display for long periods. As someone who stares at screens all day anyway, I didn't notice a huge difference, but it's probably a good thing in the long term.

Display score: 5 / 5

Honor Magic V3 review: cameras

50MP main (f/1.6)
50MP 3.5x telephoto (f/3.0)
40MP ultra-wide with PDAF (f/2.2)

As the chunky camera bump suggests, the Honor Magic V3 has some impressive imaging hardware on the inside. There's a 50MP main snapper with a wide f/1.6 aperture and a 1/1.56-inch sensor, a 50MP 3.5x telephoto, and a 40MP ultrawide with macro capabilities.

Each screen gets its own 20MP f/2.2 punch-hole selfie camera, but since this is a foldable phone, you can easily use the rear trio for selfie snaps as well.

The Honor Magic V3 produces poppy sharp images with vibrant colors and excellent dynamic range. It finds focus quickly, and just like the Magic 6 Pro, it's great at freezing motion for action shots in the daytime. At night, the phone continues to impress with its sharp visuals and wide dynamic range, but motion blur and noise become more of an issue, particularly when using the ultra-wide.

The main camera produces the cleanest shots, especially in the dark, but I found myself using the 3.5x telephoto just as much, if not more. It's roughly equivalent to a 90mm lens on a full-frame camera, and it's a great focal length for portraiture and street photography.

You can digitally zoom all the way up to 100x in the camera app, but you shouldn't, as your images will look like an AI-generated mess if you do. Having said that, I was pleasantly surprised by the results up to around 15-20x zoom, where you can capture very usable images.

The ultra-wide isn't quite as sharp as the other lenses, but it's a useful focal length for architecture, landscapes, and group shots. I was pleased to see that it has autofocus, as well as macro shooting capabilities, which makes it all the more useful – take notes, Samsung.

The selfie cameras are decent but unremarkable. You get an identical unit on both displays and they're great for video calls and casual snaps, but if you're looking to impress, it's well worth flipping the phone around and using one of the rear lenses.

That becomes even more true when you activate the new Studio Harcourt portrait mode, which only works on the rear lenses. This is a feature that was introduced with the Honor 200 Pro recently, and the results are just as impressive here. The big difference is that it's easy to use these effects for selfies, thanks to the folding form factor.

Honor has also added a new AI eraser to the suite of editing tools, so you can easily remove unwanted items or people from your photos. It's nothing groundbreaking, but it works well.

When it comes to video, you can shoot at up to 4K 60fps on every rear camera, and up to 4K 30fps on the selfie cameras. The stabilization is solid and the microphones sound decent but the videos are a little more contrasty than I'd like as standard. Thankfully, this is easily remedied by applying one of the built-in filters, and if you switch to Pro Video mode, you can even add your own LUT.

Camera score: 4 / 5

Honor Magic V3 camera samples

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Honor Magic V3 review: performance and software

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Snapdragon 8 Gen 3 chipset
16GB RAM and 512GB storage
Magic OS 8.0, based on Android 14

The Honor Magic V3 is powered by Qualcomm’s top-performing chip in 2024, the Snapdragon 8 Gen 3, and it's paired with a generous 16GB of RAM and 512GB of storage.

Unsurprisingly, this results in zippy performance in all situations and it games like a champ, too. I put a few hours into my current favorite timesink, the graphically challenging Zenless Zone Zero, and it happily ran at max settings with very few frame drops.

After a while, the phone does get pretty hot to the touch, but that’s to be expected with such a powerful chip in a slim chassis. On the plus side, it never became concerningly warm, and performance didn't seem to take too much of a hit, either.

The Magic V3 runs the same software as Honor’s other recent devices, MagicOS 8.0. It's a heavily modified version of Android 14 that takes a lot of inspiration from iOS, and it's guaranteed to divide opinion.

I’ve spent a lot of time using Honor phones lately, and though it took a while to adapt, I have grown quite fond of MagicOS. I particularly like Honor's Dynamic Island clone, Magic Capsule, as it gives you quick access to timers and playback controls no matter what you have running in the foreground.

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Another standout feature is Magic Portal, which lets you drag images and text from one app to another, as a contextually aware menu pops up at the side of the display. I mainly use it to quickly reverse image search with Google and drag addresses into Google Maps, but it can do a lot more than that, as there are now over 150 apps that support Magic Portal.

Honor is continually adding more AI-powered features to Magic OS, too. It can now reduce background noise on your voice calls in both directions, live translate text and audio using Google's Cloud AI, and soon, it'll be able to detect deepfakes in video calls to protect you from scammers.

Since this is a large-screen foldable, multitasking is quite important, and I feel like Honor could have done more with the Magic V3. You get a quick-access taskbar, and you can split the display or use floating windows, but there's not a whole lot added compared to default Android options.

Comparatively, the Pixel 9 Pro Fold has a much more intuitive layout, while the OnePlus Open stands out with its awesome Open Canvas mode. The Magic V3 is perfectly capable of multitasking, but it could be so much better.

Performance & software score: 4 / 5

Honor Magic V3 review: battery

5,150mAh silicon-carbon battery
66W wired charging
50W wireless charging

The Honor Magic V3 uses silicon-carbon tech to cram a sizable 5,150 mAh battery into its tiny chassis, and it also uses AI-based battery enhancements to increase efficiency. These two factors gave me high hopes about this device's stamina, but the reality was slightly more underwhelming.

The phone never failed to make it to the end of the day, but it would often cut it fine. Generally speaking, I found the battery performance to be quite similar to that of the Galaxy Z Fold 6, with its comparatively small 4,400 mAh pack. In fairness, the majority of my testing was done on pre-release firmware; there's every chance battery life could improve as updates roll out.

Where this phone does have the edge, though, is with its charging speed. The Magic V3 charges at up to 66W with a wire or 50W using Honor's Wireless SuperCharger. Yep, that's double the Galaxy Z Fold 6's wired charging speed without needing to plug in – impressive stuff.

I found I was able to go from flat to fully charged in under an hour, which makes keeping this device topped up very convenient. What's more, the 66W wall adapter comes included in the box, so you can enjoy the top speeds from day one. Nice work, Honor.

Battery score: 3 / 5

Should you buy the Honor Magic V3?

Buy it if...

You want the slimmest, lightest book-style foldable
Simply put, if you're looking for a skinny book-style foldable, they don't come slimmer than this. Plus, there's the fact that the Magic V3 is lighter than some of its non-folding competition. It's a big-screen delight without the usual drawbacks.

You don't want to compromise on cameras
Surprisingly, despite having such a slim frame, there's no compromise in the imaging department. An array of speedy cameras with relatively large sensors keeps you well-equipped for all kinds of photography.

You hate the crease
Of course, creases are inevitable with folding displays, but the Magic V3 has one of the shallowest and least noticeable creases of the current crop. It's easy to forget about, which is exactly what you want.

Don't buy it if...

You need ultra-long battery life
The Magic V3 may boast a relatively large capacity battery, but in practice, it's less impressive. It should still get you through the day, but it doesn't have the stamina of some rivals.

You want a vanilla Android experience
Magic OS 8.0 is a heavily modified Android skin that starts to resemble iOS more than stock Android. It's not a bad system, but it's certainly not for everyone.

Honor Magic V3 review: Also consider

The Honor Magic V3 is a powerful large-format foldable with speedy performance and impressive displays, but there's plenty to be said for its competition, too.

Google Pixel 9 Pro Fold
If Honor's Magic OS 8.0 software sounds a bit too Apple-influenced for your tastes, then consider the antithesis, Google's Pixel 9 Pro Fold, which has the most Android-y Android software available. It also boasts a bigger main display and a fetching flat-sided design.

Read our Google Pixel 9 Pro Fold review

Samsung Galaxy Z Fold 6
Samsung's latest foldable goes all in on AI features, and while Honor has some tricks of its own, it can't come close to matching Samsung's comprehensive suite of tools. You'll have to be OK with a smaller cover screen and a pretty significant screen crease, though.

Read our Samsung Galaxy Z Fold 6 review

How I tested the Honor Magic V3

Review test period: Two weeks
Testing included: everyday use including web browsing, social media, photography, video calling, gaming, streaming video, music playback
Tools used: Geekbench 6, 3DMark, GFXBench, native Android stats, included charger and Honor Wireless SuperCharge stand

I used the Honor Magic V3 as my main handset for around two weeks before reaching any conclusions. I used it exactly as I would use any other phone, taking lots of pictures, gaming, messaging, working, streaming video and navigating with Google Maps. It even accompanied me on an international flight.

I also compared my experience of playing graphically demanding games like Zenless Zone Zero, Genshin Impact, and PUBG Mobile to my experience with other Android foldables like the Samsung Galaxy Z Fold 6 and Vivo X Fold 3 Pro. To confirm my findings, I ran a suite of benchmarks on the handset including 3DMark, GFXbench and Geekbench to compare stats across models.

Battery performance was assessed based on my real-world usage and charging times were measured using the included wall adapter and cable. I also tested the wireless charging using Honor’s Wireless 100W SuperCharge stand.

A journey across the universe

Astro’s unique abilities are built to complement the game’s colorful and astounding level design. From a chicken jetpack to clapping monkey cymbals, there’s always a sense of awe and wonder about how you’re going to progress through the levels or find a collectible with them. For example, there’s a level completely dedicated to a mouse ability that makes Astro small, and Asobi designed some really clever ways to hide collectibles.

There are a few instances where you have to crawl under something while in Astro’s small form, then switch to being normal-sized again to uncover the secret underneath. Another ability has Astro curl up into an indestructible ball like Samus and cross dangerous areas that he normally couldn’t like an entire path filled with spikes. Astro Bot constantly rewards you for thinking outside the box and keeps you engaged throughout each level.

Best bit

A screenshot of Astro on a tightrope in the game Astro Bot — (Image credit: Team Asobi/SIE)

Astro Bot’s ingenious level design makes every planet feel distinct and memorable. The sheer creativity in designing Astro’s abilities around each of the levels continually keeps the gameplay fresh and exciting.

The main collectibles in Astro Bot consist of Astro finding other bots scattered throughout the universe’s levels. Some are plain, but many others are cameos from PlayStation’s first-party franchises and also quite a few third-party ones. There’s nothing more exciting than finding a cameo bot and discovering which franchise it's from. Astro can also find map pieces that help unlock new features, such as camera mode and a gacha machine. Don’t worry though, no real-world currency is involved. Instead, in-game coins are commonly spread around levels and can be spent on the gacha machine to purchase new cosmetics like costumes for Astro and skins for his ship.

One type of collectible I found annoying was the portals to Lost Galaxy levels, which act as a type of bonus level. In a few of the normal levels, you can find a portal that leads to a brand-new level in a separate galaxy. When this happens, the game treats the current level as complete, meaning you have to start it over even if you didn’t get to the intended normal end. It detracts from the game’s pacing a bit, especially if you’re trying to find as many collectibles as you can the first time around on a new level.

A screenshot of Astro on a DualSense-shaped rocket ship in the game Astro Bot — (Image credit: Team Asobi/SIE)

A little help

Astro Bot also takes advantage of the DualSense Wireless Controller to a huge degree. The haptic feedback feels lifelike as Astro jumps onto platforms with a thud. It doubles as an indicator of whether you’ve landed correctly, which is helpful for a platformer because you need to be as precise as possible. Elsewhere, every time Astro punches an enemy or shoots laser beams from his tiny legs, there’s a particular vibration that matches the action that runs through the DualSense, making the experience feel more immersive.

The adaptive triggers are put to good use too. For example, when Astro descends into a level riding his PS5 DualSense-shaped ship, you can hold down on the L2 and R2 triggers to fire off thrusters to move faster. Some of the collectibles can actually only be found this way, making it a compelling reason to start the level even earlier. A few of Astro’s new abilities, such as the frog-shaped boxing gloves, get a feeling of springy tension with the adaptive triggers when he’s punching enemies from a distance, too.

Fortunately, after completing a level at least once, on subsequent attempts you can spend a few coins that you’ve accumulated to summon a bird that puts out a signal when an undiscovered collectible is nearby. It’s a convenient way to mop up any remaining collectibles you missed the first time around and makes finding collectibles much less of a headache.

Astro Bot’s main campaign can be completed in between 10-15 hours. Completionists, however, might be looking at 20 or a little bit more hours to conquer everything the game has to offer, including finding all its collectibles. The game isn’t difficult by any means, but there are a few surprises at the end that might make you want to pull your hair out. So in rare instances, player skill is involved.

The relatively short run time for Astro Bot might leave some wanting more, especially since it’s a full-priced game, but those hours are filled with some of the best modern platforming gameplay ever. You won’t regret a single hour or penny.

A screenshot of Astro on a beach setting in the game Astro Bot — (Image credit: Team Asobi/SIE)

Accessibility

Astro Bot has a good amount of accessibility options, such as the ability to change all the gyro controls to stick, in order to accommodate those who can’t perform motions. There are also plenty of visual aids like aiming reticles that can help players perform specific actions easier. Camera options allow you to do things such as recenter the camera.

Should you play Astro Bot?

Play it if...

You love platforming games and nostalgia
Astro Bot’s level design is unparalleled and surpasses its predecessors. It also expertly blends PlayStation’s legacy into a fun and family-friendly game. You won't find another game like this.

You enjoy games that embrace the DualSense's features
While some games implement the bare minimum with DualSense features, Astro Bot was made with them in mind. Asobi Studio went all out in trying to make the game as immersive as possible right down to the smallest details, and the results are a huge success.

You’re looking for a short and sweet adventure
Astro Bot bucks the trend of many developers and publishers wanting their games to last forever. Astro Bot only stays around for a few hours, but it’s an unforgettable experience.

Don't play it if...

You don’t want to feel joy
This might sound like a joke but I’m not really kidding: Astro Bot brings unbridled joy to anyone who plays it, so if you're after more serious affairs, you'll have to move on.

How I reviewed Astro Bot

I played about 22 hours of Astro Bot on PlayStation 5 with a DualSense Wireless Controller, and I’m currently on my way to earning the Platinum trophy. I played it through my PlayStation Portal as well when I was cleaning up the rest of the collectibles after beating the main campaign.

I played the game on an Insignia 50" Class F30 Series LED 4K UHD TV, using the Razer Leviathan V2 X Bluetooth gaming speaker. I also recently revisited Astro’s Playroom to check out the new content updates Sony added in, mainly finding the new collectible bots. Astro Bot takes all of Rescue Mission and Playroom’s ideas up a notch.

First reviewed August/September 2024

Backbone One 2nd Gen review: one of the best mobile controllers gets better

12:07 pm |

Author: admin | Category: Computers Gadgets Gaming Gaming Accessories | Comments: Off

Two-minute review

As the name would suggest, the Backbone One 2nd Gen is the second version of the Backbone One mobile controller. It’s available in two distinct flavors, a plain Black and the white PlayStation Edition. Which of these you choose will ultimately boil down to your personal aesthetic preferences, though I think the PlayStation Edition edges ahead thanks to the smooth DualSense Wireless Controller style clear plastic used for its buttons, which feels slightly more premium than the rougher plastic of the Black and is reminiscent of some of the best PC controllers.

Both the Black and PlayStation Editions can be purchased with either a USB-C, which will work with most Android phones and the iPhone 15 series, or a Lightning connector for older iPhone models. While it may be tempting to pick up the Lightning model if it's the connector found on your phone, I would suggest that you hold off on your purchase until you have upgraded to a more recent iPhone if you already have any plans to do so. As USB-C is now the dominant standard across iOS and Android, you run the risk of splashing out on a Lightning controller that you can't use with your next device.

The Backbone One 2nd Gen offers all of the same features as the original Backbone One, which is to say that it’s a capable mobile controller. There have been some choice upgrades this time around, though, including improvements to its d-pad and buttons. The buttons are just as tactile as the original, but feel a little firmer and less fragile to the touch. Although it looks largely unchanged, the d-pad is also a vast improvement. It’s much less stiff and is absolutely butter-smooth in its motion. It allows for much faster, more accurate inputs that are absolutely perfect for fast-paced mobile games like Call of Duty: Warzone Mobile or Dead Cells.

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The left hand grip of the Backbone One 2nd Gen PlayStation Edition on a bright blue desk mat. — (Image credit: Future)

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The right hand grip of the Backbone One 2nd Gen on a bright blue desk mat. — (Image credit: Future)

There have also been improvements to how the controller fits around your phone. The Backbone One 2nd Gen can extend a little further, letting it comfortably clasp my iPhone 15 Plus. The fiddly rubber adapters that were included with the original Backbone One have been replaced with slick magnetic ones that are remarkably quick to change once you get the hang of it. The included large adapters even allow the controller to be used with most phone cases - completely eliminating one of my biggest complaints with the original model.

The only problem with the Backbone One 2nd Gen is less the fault of the controller and more reflects changes in the mobile controller market. There wasn’t much competition when the Backbone One first launched in 2020. Now, however, there are loads of compelling alternatives to choose from, some of which offer comparable features at a fraction of the price. Even within its price range, it’s still facing stiff competition from similarly designed Bluetooth alternatives such as the Scuf Nomad. While the Backbone One 2nd Gen still comes out ahead thanks to its quality build, a small price cut would have made this revision much more competitive

The Backbone One 2nd Gen and Backbone One 2nd Gen PlayStation Edition on a bright blue desk mat. — (Image credit: Future)

Backbone One 2nd Gen: Price and availability

$99.99 / £99.99 / AU$179.99
Black and PlayStation Edition available
Discount for original owners

Every model of the Backbone One 2nd Gen costs $99.99 / £99.99 / AU$179.99 and is easy to find at retailers like Amazon. This includes the licensed PlayStation Edition, not to mention the Lightning and USB-C variants of each. Existing Backbone One owners with an active Backbone+ subscription, which costs $3.99 / £3.99 a month, can claim a 30% discount from the official store when they upgrade to the 2nd Gen model without needing to trade in their controller.

Even without that offer, the controller is frequently available on sale. You can often find it for $69.99 / £69.99, which is an absolutely killer price for what you’re getting. Given the rise of cheaper alternatives like the GameSir X2s Type-C, which costs only $45.99 / £49 / AU$69, it’s a shame that this discounted rate is not the standard rate.

Backbone One 2nd Gen: Specs

The right hand grip of the Backbone One 2nd Gen PlayStation Edition on a bright blue desk mat. — (Image credit: Future)

Backbone One 2nd Gen: Design and features

Same great design as the Backbone One
Improved d-pad and buttons
Now fits a phone case

On the surface, very little has changed between the Backbone One and the Backbone One 2nd Gen. The Backbone One 2nd Gen maintains the same overall design, with two halves of a regular controller separated by an extending mechanism where your phone rests. The biggest changes here are in the buttons which are extremely tactile and have a pleasant, audible click. The same was true of the original model, but they are now a little firmer and more consistent.

The d-pad has also received an overhaul and is vastly improved. It’s less stiff and has quite a bouncy feel to it. The closest point of comparison is the d-pad of the Nintendo 2DS, minus all of the sponginess. The little adapters, located on either side of the extending back, have been upgraded too. They are now attached magnetically, rather than weakly slotting in, and are therefore much easier to swap out. A pair of large adapters is included in the box, which fit perfectly around my iPhone 15 Plus in its official silicone case. You can even use the controller without any adapters fitted at all, which could come in handy for those with a particularly thick phone.

Like the original Backbone One, the Backbone One 2nd Gen features charging passthrough via a USB-C port on its right-hand grip. The left-hand grip has a 3.5mm headphone jack, which is perfect if you have a wired pair of any of the best gaming earbuds.

The Backbone One 2nd Gen is also compatible with the Backbone app. It allows you to tweak your controller settings and can be accessed at any time by hitting the orange Backbone button on the controller. It’s a decent hub, but the optional Backbone+ subscription leaves a sour taste. It costs $3.99 / £3.99 a month and unlocks some additional features such as video capture, in-app voice chat, and some in-game perks.

Thankfully, no integral features are paywalled but that just leaves this subscription feeling like a bit of a waste of money overall. Luckily, a free trial is available so you can at least see if it is for you before committing to a payment plan.

The Backbone One 2nd Gen PlayStation Edition with a phone fitted on a bright blue desk mat. — (Image credit: Future)

Backbone One 2nd Gen: Performance

New d-pad and buttons are great
Great for mobile games and game streaming
Compatible with lots of games and apps

If you’ve ever used the original Backbone One, then you’ll know pretty much exactly what to expect from the performance of the Backbone One 2nd Gen. The only real differences come from the improved buttons and d-pad, which do make games that require extensive use of the d-pad or rapid button inputs more satisfying and responsive. The controller is compatible with a wide range of games and apps, including some game streaming services such as Amazon Luna and GeForce Now, and offers a much more console-quality experience than relying on on-screen touch controls - though it’s still a little behind the incredible comfort offered by more premium alternatives like the Razer Kishi Ultra.

I tried a wide variety of games including Zenless Zone Zero, Genshin Impact, Call of Duty: Warzone Mobile, Minecraft, Diablo Immortal, and much more, and was very satisfied with the performance. While perfectly compact, the Backbone One 2nd Gen sits comfortably in the hands and never feels too cramped even over periods of extended use.

Being able to use the controller with a phone case attached is also a bit of a game changer. One of the biggest issues with the original Backbone One was the fact that you needed to constantly take off your phone case in order to use it - leaving your precious device unprotected and giving you one more thing to keep track of on the move. I would say that this difference alone makes the Backbone One 2nd Gen a worthwhile upgrade if you are a phone case user, especially if you have access to the 30% discount or find it on sale. If you don’t own a Backbone One but are currently shopping for one, then this is definitely the model to go for.

A close up shot of the left hand grip of the Backbone One 2nd Gen. — (Image credit: Future)

Should I buy the Backbone One 2nd Gen?

Buy it if...

Don't buy it if...

Also consider

If you’re not interested in what the Backbone One 2nd Gen brings to the table, then seriously consider these two other excellent mobile controllers.

A close up shot of the bright orange Backbone button. — (Image credit: Future)

How I tested the Backbone One 2nd Gen

Tested over a week
Compared to other mobile controllers
Tested against the original Backbone One model

I tested the Backbone One 2nd Gen mobile controller over the course of a week. During that time I played with both the regular Black version and the PlayStation Edition using my iPhone 15 Plus. I tried a wide variety of compatible mobile games, sourcing suggestions from the Backbone App. This included plenty of Call of Duty: Warzone Mobile and Zenless Zone Zero, in addition to a few hours in Dead Cells, Diablo Immortal, Minecraft, and some streamed games via Amazon Luna.

Throughout my time with the controller, I compared its performance to other mobile controllers such as the Razer Kishi Ultra, Scuf Nomad, GameSir X2s Type-C, Rog Tessen, and, of course, the original Backbone One. For my audio, I relied on the wired Final VR500 earbuds and a pair of Beats Solo 4 headphones.

CrowView Note: Design

The CrowView Note is thin at 20mm and lacks a fan or air vents for cooling. The grey plastic case, which can open to 180 degrees, looks solid initially. However, the drawbacks of being a plastic product become apparent once the user starts to type something on the keyboard, with each keystroke sounding hollow. The unit weighs only 1.2 kg for 334 mm x 223 mm x 20 mm and ships with a 48W 12V adapter.

The CrowView Note uses four rubber pads at the bottom to grip the work surface. Stereo speakers face downward and provide almost no bass through the plastic case. Two dual-purpose keys control the two-watt output, which should be sufficient for simple applications like watching a movie. In addition, the right side holds a 2.5 mm audio socket that allows a pair of headsets to connect to the unit.

The Note is a fancy portable screen with two display inputs: a USB-C DP supporting Alt mode and a mini HDMI connector. It also contains an innovative USB hub connecting either the Type-A host socket on the left side or the Type-C on the right. With a button press, the two can be switched between, enabling a simple KVM solution on the go. The hub drives a USB device socket, the keyboard, and the audio system.

Elecrow has used an excellent LCD panel in this product. We were impressed by the vivid color and 300 nits brightness of the 14” FHD screen. The on-screen menu requires time to get used to and will show status messages whenever a function key is pressed. A small hole beside the keypad hides a microphone. No camera is present.

CrowView Note left — (Image credit: Future)

CrowView Note: In use

The user has three ports on the left that provide 25W of power for an AC adapter, a mini HDMI input, and a USB device connection to the onboard peripherals. The right side offers two sockets, one for USB devices such as a USB key and a Type-C supporting 15W through PD that can connect to a smartphone. ElecCrow offers multiple PCBs that bridge the Note to embedded platforms such as the Raspberry Pi or the Jetson Nano.

The device turns on with a short press on the power button, while a long press turns it off. Charging with the 12V adapter takes about one hour, with a red LED indicating it is in progress. The unit's built-in battery offers about one hour of use with a Raspberry Pi 5. The Raspian OS does not currently read the battery level, meaning the unit will shut down without warning when the battery is depleted.

The CrowView Note's best use case is as a Keyboard-Video-Mouse adapter for two hosts. For example, an embedded platform used for development connects to the left of the display, while a smartphone used for entertainment connects to the right. In this setup, the Note performs exceptionally well, switching between the two setups by pressing the F1 key. Power isn’t lost for the two setups, even while using the battery, and a seamless USB switchover occurs.

The CrowView Note isn’t the most energy-efficient display around. While the system is off, consumption hovers around one to two Watts. When turned on, the display consumes around eight Watts. The dual-purpose function keys, which also act as system keys, take some time to get used to. Finally, no battery level is present while the Note is charging.

CrowView Note right — (Image credit: Future)

CrowView Note: The competition

The Dopesplay portable monitor with keyboard looks strikingly similar to the CrowView Note but only offers one USB port to connect to the host device. The lack of a second connection prevents the Dopesplay monitor from becoming a KVM. The Note is a universal platform for embedded devices and achieves this with two adapter boards, something lacking with the solution offered by Dopesplay. Finally, with an MSRP of $399, the Dopesplay unit is more than twice the price of the CrowView Note.

CrowView Note accessories — (Image credit: Future)

CrowView Note: Final verdict

The CrowView Note is one of those gadgets that becomes essential once you start using it. It packs a crisp FHD display, stereo speakers, a LiPo battery, and, above all, two USB host sockets, allowing it to become a true KVM. As a secondary display, it is light and offers a large viewing area. The multi-touch trackpad complements the compact keyboard well, while the build and material quality could be better. For $169, it will pay for itself with increased productivity away from the desk.

Buy the CrowView Note if

you constantly switch between two displays but have limited space.

Don’t buy if

you are looking for a premium product that will last for a while.

We've listed the best portable power stations.

Warhammer 40,000: Space Marine 2 review: grim, glorious, and bloody brilliant

7:00 pm | September 4, 2024

Author: admin | Category: Computers Gadgets Gaming | Comments: Off

Review info

Platform reviewed: PS5
Available on: PS5, Xbox Series X|S, PC
Release date: September 9, 2024

Loud, boisterous, and gleefully violent, Warhammer 40,000: Space Marine 2 delivers a thrilling power fantasy. Saber Interactive’s third-person slaughter-fest invites you to step into the power-armored boots of a 10-foot-tall superhuman Space Marine as you carve your way through hordes of alien Tyranids and Chaos cultists. Crunchy, bloody, and immensely satisfying, Space Marine 2’s core gameplay loop distinguishes the title, ensuring that occasional moments of ambitious overreach or old-school jankiness are easily forgotten.

Warhammer 40,000: Space Marine 2 is a lovingly maintained relic of a bygone era. To stomp through its gorgeous, detailed levels is to bask in the third-person glory days of the late 2000s. The pressures of 2024’s open-world-saturated design environment are nowhere to be seen here. Space Marine 2’s punchy single-player campaign and generous co-op missions are linear, well-structured affairs. This allows for an attention to detail when it comes to encounters and level design alike and, while this may be off-putting to some, those wishing to nestle into the comforting embrace of a traditional action game will find their desires met.

Screenshot from Warhammer 40,000 Space Marine 2 showing an Ultramarine in front of an epic city wall — (Image credit: Saber Interactive/Focus Entertainment)

However, this is not to say that Space Marine 2 rejects the advantages of modern design approaches either. When it comes to realizing the immense scale of Games Workshop’s beloved Warhammer 40,000 dystopian sci-fi universe, Space Marine 2 makes generous use of modern hardware. Awe-inspiring vistas come almost every minute in Space Marine 2. Looming gothic structures loom across busy battlefields populated by swarms of enemies. The Space Marines themselves tower over human and alien foot soldiers alike, a sense echoed by weighty animations which capture the sheer bulk and presence of these immense killing machines.

That said the game occasionally bites off more than it can chew. The scale of its ambitions cause some sections of the campaign to feel rushed. For instance, while they look great at a distance, many of your mortal human allies during the campaign use canned and dull animations - a stark contrast to the gorgeous and deliberate movements on show from the Space Marines themselves. Allied tanks stay quiet, their massed machine guns pointing at the enemy seemingly never to fire. Additionally, though chocked full of unlockables, Space Marine 2’s co-op mode asks for a serious amount of grinding from players, leading to a stolid progression system that lets down the otherwise joyful co-op missions.

Screenshot from Warhammer 40,000 Space Marine 2 showing an Ultramarine and guardsmen inspecting tanks — (Image credit: Saber Interactive/Focus Entertainment)

Party like it's 2011

Missteps aside, the combat loop at the core of Space Marine 2 reaches lofty heights. At its best, it induced in me a Doom-like flow state of action and re-action, with controls shifting seamlessly between ranged attacks and melee cut and thrust. This alone is an exceptional achievement.

Space Marine 2 boasts a panoply of over-the-top weapons, each of which feels like a violent, adolescent fever dream brought to life. Brutal automatic rifles stand alongside deadly plasma weapons and precision laser snipers. While the selection in melee is a little more limited, it is no less captivating. Warhammer 40,000’s iconic chainsword (that’s a sword that’s also a literal, actual chainsaw) is captured lusciously. Its blades roar with each attack as the weapon’s side radiators billow with excess heat. On the other end of the spectrum, we have the Thunder Hammer, a heavy, deliberate weapon specialized in crowd control through massive swings crowned with explosive detonations.

In contrast to what you might expect from a third-person action game, Space Marine 2 does not use a cover system. Instead, Space Marines recover health by slaying enemies in dramatic executions. These brutal over-the-top animations elicited excited shouts of “bruh!” from myself and anyone else who chanced into the living room at the time. Smaller targets can be executed with a well-timed parry, while larger foes must be beaten into submission with crunchy melee attacks or ruthless barrages of gunfire. This fluid process does a great deal to feed into the power fantasy at the heart of Space Marine 2, refining the system as it was first introduced in Warhammer 40,000: Space Marine (2011).

Screenshot from Warhammer 40,000 Space Marine 2 showing an Ultramarine battling a Tyranid warrior — (Image credit: Saber Interactive/Focus Entertainment)

Bruh? Bruh.

Space Marine 2 builds on its predecessor in every conceivable respect. The battles are louder, the setpieces more dramatic and the central campaign more audacious - with the notable exception of its lackluster finale.

Throughout the roughly 12-hour-long main campaign, you play as Demetrian Titus - the star of the first game. A roller coaster rather than a sandbox, Space Marine 2’s campaign takes advantage of a linear mission structure to dole out gorgeous cutscenes and satisfying setpieces at an impressive, if occasionally overwhelming, pace. You’ll fight through alien-infested jungles, ancient facilities, forgotten tombs, and towering megacities to defend humanity from a sinister conspiracy and an alien menace.

Despite this breadth, the campaign rarely loses its grounding, thanks, in part, to the supporting cast. For most of the campaign, you’ll be followed by two subordinates who’ll back you up and even revive you should you fall. Their constant presence adds a sense of camaraderie, reinforcing the sense of siblinghood at the heart of Space Marine culture.

Co-op mode doubles down on this sense of camaraderie, offering six exciting missions which each slot into the story of the single-player campaign, adding plenty of extra context and worldbuilding. However, though these missions fully capture the well-paced ebb and flow of the campaign missions, the fact that there are only six available at launch makes the co-op feel like an ancillary feature, subordinate to the main story.

You want it darker?

What is never subordinate, however, is the rich Warhammer 40,000 setting which is lovingly and impressively presented throughout. Die-hard fans will notice references to significant events throughout the canon which help to place Space Marine 2 in a wider context. That said, the title remains remarkably accessible for a newcomer. The first few hours of the campaign gently dole out key concepts, ensuring that the exposition never gets bogged down in unnecessary minutia. Space Marine 2 also boasts the most dramatic and impressive opening crawl and prologue mission that I’ve ever seen for a Warhammer 40,000 game.

Best bit

Screenshot from Warhammer 40,000 Space Marine 2 showing an Ultramarine on the Battle Barge inspecting other units — (Image credit: Saber Interactive/Focus Entertainment)

Between missions, Titus and pals rearm and recuperate on the battle barge, a massive spaceship that houses an entire company of Space Marines. Little snippets of dialogue and visual storytelling in this area give a welcome sense of continuity between missions which helps you feel like you’re part of a protracted military campaign.

What’s more, the writers take the opportunity to deliberately crack the image of the stoic, Space Marine killing machine through occasional glimmers of human dialogue. While you shouldn’t expect hyper-developed characters, these Space Marines feel well-rounded. This is especially true in softer moments of conversation. Some of the dialogue between the supporting cast (whom you control in co-op mode) is so earnest and wholesome that it veers towards the homoromantic.

This sort of hidden depth is a hallmark of Space Marine 2. While its characters, storylines, and set pieces lack the depth of more story-heavy action-adventure titles like The Last of Us, they absolutely contain more than meets the eye. Coupled with an exceptionally satisfying combat system and a heartfelt dedication to the source material, this quality helps lift Space Marine 2 comfortably out of forgettability and easily into the realm of the genuinely entertaining. While elements of Space Marine 2 may feel rushed or overstretched, the title stands on its own two feet, distinctive, bombastic, and proud.

Screenshot from Warhammer 40,000 Space Marine 2 showing an Ultramarine taking on some chaos Space Marines — (Image credit: Saber Interactive/Focus Entertainment)

Accessibility

Space Marine 2 offers bare-bones accessibility features, sporting a colorblind mode and adjustable subtitles. Players can also toggle off-screen markers allowing for clearer gameplay - useful for those with visual impairments. There are also a range of difficulty modes.

Unfortunately, the title offers little else when it comes to accessibility. An adjustable parry window or an option for automatic parries would have been most welcome. An option for colour cues to distinguish between heavy and light melee attacks is also conspicuously absent.

Should you play Warhammer 40,000: Space Marine 2?

Play it if...

You love action-packed combat
Space Marine 2’s core combat loop is remarkably satisfying and likely to please action game fans of all stripes.

You want an immersive Warhammer 40,000 adventure
Like its predecessor, Space Marine 2 brings Warhammer 40,000 to life with impressive dedication and skill and will delight long-time fans of the universe.

You want a satisfying title that doesn’t take years to finish
I was able to wrap up Space Marine 2’s campaign in 12 hours, making it a memorable sci-fi adventure that doesn’t demand buckets of time.

Don't play it if...

You’re looking for a deeper narrative-driven Warhammer 40,000 experience
While Space Marine 2’s characters feel fleshed out, there are no great philosophical or emotional exchanges here. For that, you’ll be better served by Warhammer 40,000: Rogue Trader.

You’re just here for the multiplayer
While Space Marine 2’s multiplayer offering places thrilling combat and gorgeous visual design front and centre, it’s held back by a narrow mission pool and steep unlock curve.

Screenshot from Warhammer 40,000 Space Marine 2 showing three Space Marines from the multiplayer mode — (Image credit: Saber Interactive/Focus Entertainment)

How I reviewed Warhammer 40,000: Space Marine 2

I played Warhammer 40,000 Space Marine 2 for roughly 16 hours, taking time to complete the campaign, replay some of my favorite missions, and play through almost every co-op mission with both AI allies and other players. Since the game was in a pre-release state, there was an insufficient pool of players to evaluate the PvP mode.

I reviewed the game in performance mode on PS5 using a Dualsense Wireless Controller on a 48-inch LG C2 OLED 4K TV. The game ran smoothly and, while there were some frame rate drops, these were few and far between, amounting to less than half a dozen over my 16-hour playtime.

GoPro Hero 13 Black review: a refined flagship with enviable accessories

4:30 pm |

Author: admin | Category: Action Cameras Cameras Computers Gadgets | Tags: LCD | Comments: Off

GoPro fans who were hoping for 8K video or a new and bigger sensor in the Hero 13 Black are going to be disappointed right now. That's because GoPro's latest flagship, which comes 12 months after the Hero 12 Black, is largely the same as its predecessor.

There's still the 8:7 aspect ratio sensor with 5.3K video and 27MP photos, industry-leading HyperSmooth stabilization, and waterproofing up to 33ft / 10m – you'll even get all of that in the older-again Hero 11 Black.

And since those previous-generation models launched, the action camera competition has raised its game: DJI's Osmo Action 4 has better low-light performance than GoPro's (and rumors say it'll be replaced by the Osmo Action 5 Pro really soon), while Insta360 dropped the Ace Pro, an 8K video beast.

The picture doesn't look good for an iterative update then, but I'm here to say don't write the GoPro Hero 13 Black off. GoPro has been a long-time player in the action camera space, its Hero 12 Black still sits at the top of our best action cameras buying guide, and there are some tweaks in the Hero 13 Black that actually go a long way to making it an even more compelling choice, especially for serious filmmakers.

GoPro Hero 13 Black in the hand — The Anamorphic Lens Mod, available in 2025, attached to the Hero 13 Black (Image credit: Future | Tim Coleman)

No other brand can offer such a wide range of accessories, and GoPro has introduced a whole lot more of them alongside the Hero 13 Black, namely the HB-series of lenses and ND filters.

GoPro has announced the Ultra-Wide, Macro and Anamorphic Lens Mods, as well as a 4-pack of ND filters. These mods rotate into place over the Hero 13 Black's built-in lens, which has a newly designed mount that can auto-detect which mod is attached and adjust the camera settings accordingly.

With one simple new feature, the camera becomes an infinitely more creative tool, and compelling for a wider range of users.

GoPro has also taken a leaf out of the competition's book by finally utilizing quick and reliable magnetic mounting, which is added to its existing 'fingers' and 1/4-20-inch mounting options.

Better battery life and heat dissipation are two other areas that have been addressed: the redesigned 10% higher-capacity 1,900mAh battery is capable of shooting 5.3K video for up to 1.5 hours and Full HD 1080p videos for around 2.5 hours.

Although the maximum video resolution remains at 5.3K, there's now Hybrid Log Gamma (HLG) HDR video to minimize lost detail in highlights and shadows, plus better slow-mo recording, now up to 13x in a 720p 400fps Burst Slo-Mo mode. Content can be uploaded 40% quicker thanks to the introduction of Wi-Fi 6 tech.

GPS is also back, following its disappointing omission from the Hero 12 Black. Through the Quik app, Performance Stickers can be added to embed info such as speed, altitude and G-force into video clips, as well as the location info.

Those are the highlight improvements. Like I said, there's not a whole lot that's new, but progress isn't always about big moves in headline specs like video resolution; it's as much about real-world performance, and here the Hero 13 Black feels like the most compelling action camera package out there for serious creators.

GoPro Hero 13 Black: release date and price

List price is $399 / £399.99 / AU$649.95 or $599 / £599.99 / AU$979.95 for the Creator Edition
Available from September 10 2024
New HB-series of lenses and filters, starting from $69.99 / £69.99 / AU$119.95

The GoPro Hero 13 Black starts at $399 / £399.99 / AU$649.95, while the Creator Edition, which includes the Media Mod, Light Mod and Volta grip costs $599 / £599.99 / AU$979.95. The camera will be available to buy from September 10.

Alongside the camera, GoPro unveiled a the new HB-Series of lenses and filters, including the Macro Lens Mod ($129.99 / £129.99 / AU$249.95), Ultra Wide Lens Mod ($99.99 / £99.99 / AU$169.95) and a new ND Filter 4-pack ($69.99 / £69.99 / AU$119.95), all of which will also be available from September 10.

Another noteworthy accessory is the Contacto, which replaces the battery door to enable charging on the go via a magnetic mount, without compromising waterproofing, and costs $79.99 / £79.99 / AU$139.95. GoPro also announced the Anamorphic Lens Mod ($129.99 / £129.99 / AU$219.95), although this lens won't be available until 2025.

There are too many accessories available for the Hero 13 Black to easily list here, so do check out GoPro's website for more info.

GoPro Hero 13 Black: design and handling

Same size as the Hero 12 Black
10% larger capacity battery
New Lens Mod mount detects the attachments
Quick magnetic mounting finally introduced

Used a GoPro Hero Black camera before? The Hero 13 Black will be familiar, being as it is identical in size to previous models, with external dimensions of 71.8 x 50.8 x 33.6mm, albeit with a larger-capacity battery squeezed in and a negligible weight gain, tipping the scales at 5.6oz / 159g.

GoPro Hero 13 Black key specs

Sensor: 27MP multi-aspect 8:7
Video: 5.3K 60fps, 4K 120fps, slow-mo 720p 400fps
LCD: 2.27-inch rear touchscreen, 1.4-inch front
Video modes: TimeWarp, Time Lapse, Slo-Mo, Night
Connectivity: USB-C 3.2, Wi-Fi 6GHz, Bluetooth 5.0
Weight: 159g

Battery capacity is upped by 10% to 1,900mAh – with run times up to 1.5 hours of 5.3K video or up to 2.5 hours of 1080p video. GoPro lists the real world improvement over the Hero 12 Black as averaging 13.5% with airflow and 26.7% without airflow – that's a decent bump in performance.

The battery isn’t backwards compatible with the Hero 12 Black and earlier models, it’s a different size and design. Nor are older batteries forwards compatible, so if you’re upgrading you’ll need to factor in the cost of any additional batteries.

I rigged the Hero 13 Black for go-karting in 30-degree heat, recording 5.3K video for a total of around 1 hour, with both front and rear screen and GPS active, and the battery went from around 80% power to being almost fully out of juice. Not bad going. I’ll run more tests during an in-depth full review.

The Hero 13 Black’s Lens Mod mount is new. Not in the way that you attach a Lens Mod, but because it has a point of contact with the new HB-series of lenses and filters which means it can detect the attached lens – something that mirrorless and DSLR camera users are familiar with.

Handily with the communication between camera and lens, your settings are automatically updated to accommodate the lens in play. It’s a little detail, but it makes life easy switching between lenses and propels the Hero 13 Black into other realms of creativity.

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The Macro Lens Mod is a revelation, improving close focusing distance down to 4.3in / 11cm – that’s 4x close than the built-in camera. Traditionally, action cameras can’t focus particularly closely which all but counts them out for vlogging. When I’ve tried in the past, I feel like I have to hold the camera further away than I would like, nor could I capture little details. That’s picture totally changes with the Macro Lens Mod. If GoPro wanted to improve the shooting experience for a huge slice of potential users, this lens should be the ticket.

The Anamorphic Lens Mod was not available for use during my hands-on testing (though I did get my hands on it), nor was GoPro's new ‘Contacto’ accessory. The latter replaces the battery / memory card door and has a magnetic charging mount for on-the-go charging. The USB-C supplied cable works with any compatible powerbank and wall mount charger. You don’t sacrifice waterproofing either – which remains up to 33ft / 10m. In theory you could film underwater while charging the camera via Contacto, obviously provided the power source such as power bank is waterproof or not submerged the water itself – for which you might need a long cable!

If you regularly change what your Hero 13 Black is mounted to, then its new magnetic mounting is a godsend. The likes of DJI and Insta360 already utilize magnetic mounting and GoPro has thankfully has followed suit – it really needed to – and introduced some ball-head mounts for easy repositioning of the camera.

GoPro continues to embrace its legacy 'fingers' mounting method – the lowest profile option – plus 1/4-20in mounting, easing the transition for those already familiar with GoPro design.

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GoPro Hero 13 Black: features and performance

Limited capture time for new Burst Slo-mo video modes
New HLG HDR video color profile

Like the Hero 12 Black, regular 5.3K video recording remains at up to 60fps, but you can up that rate to 120fps – that’s 4x slow motion – using the new Burst Slo-Mo video option.

In the same Burst Slo-Mo menu, there’s also a 400fps option at a resolution of 720p, plus 360fps at 900p. All these burst modes are limited in capture time: the 5.3K 120fps option can run for 5 seconds, while the other two last for 15 seconds.

It takes the Hero 13 Black approximately the same amount of time to process the files before you can start shooting again. As such, I wouldn’t rely on these new burst modes in all situations because of the processing time, during which you could be missing the moment in demanding shoots. Burst Slo-Mo is an example of an impressive feature on paper, but with limited real world application

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In the video preset menu, you can choose between standard, HDR and Log color profiles. Depending on which option you select and if you’ve got a Lens Mod in play, the maximum video resolution and frame rates available might change.

For example, with the Ultra-Wide Lens Mod, you can’t shoot 5.3K video, you’re limited to 4K. For HDR video, you can’t shoot at 60fps because 30fps is the limit. It takes a while to figure out what you can and can’t do with the Hero 13 Black – those headline features aren’t available in all settings.

I’m not knocking GoPro about that – I can’t think of another action camera that shoots unlimited 5.3K 120fps video, nor one that has Lens Mods for different looks. I’m just setting your expectations right.

Battery life and overheating are hot topics with GoPro cameras (no pun intended). As previously mentioned, there's improvements in both of those areas. You'll notice a much better battery performance for video runtime when there isn't airflow, like recording in a room or simply walking about.

I was using the Hero 13 Black in Spain in 30°C heat and, although it was getting warm, it never gave me any problems. I'll do more in-depth testing on this in the coming weeks.

GoPro Hero 13 Black: image and video quality

Same 8:7 aspect ratio sensor as the Hero 12 Black
Improved slow-mo video record modes

To get a feel for the Hero 13 Black's image quality, you can take a look at our Hero 12 Black review – after all they share the same image sensor, plus maximum video and photo resolution.

Through GoPro's Lens Mods it's possible to shoot different kinds of shots, and I look forward to using the Macro Lens Mod more, plus the anamorphic lens next year.

I've included a few video samples that I'm able to share, below, and will unpack video and image quality in the full review.

How I tested the GoPro Hero 13 Black

A few days with limited scenarios
Paired with the Macro and Ultra-Wide Lens Mods
Used with various mounts for sports

During a two day hands-on with the Hero 13 Black ahead of its release, I was able to shoot behind the scenes at the MotoGP (from which video clips can’t be shared), making timewarp sequences, plus it had a proper run out around a go karting track. I attached it to a crash helmet and to an arm for different perspectives, used the Ultra-Wide Lens Mod and tried out the various color profiles, including HDR. The slow motion burst modes were utilized, too, to slow down movement of water and bottles of bubbly on the post race podium. I also tested the close focusing capabilities with and without the Macro Lens Mod. Since that trip, I've been using the camera on bike rides and will be running more tests in the coming weeks to complete the full review.

First reviewed September 2024

reMarkable Paper Pro review: the writing tablet that’s just for writing, now in color

3:00 pm |

Author: admin | Category: Computers Gadgets Tablets | Comments: Off

reMarkable Paper Pro: Two-minute review

You don’t own the reMarkable Paper Pro, it owns you. This is a tablet with a single purpose – to capture your ideas. It does that almost perfectly. There are other things you can do with the reMarkable Paper Pro, but it won’t do anything as well as keeping your thoughts and ideas organized and flowing.

It does this by doing almost nothing else. The reMarkable Paper Pro is the follow-up to the reMarkable 2, a monochrome writing tablet with an E Ink display and a Wacom-licensed EMR stylus. The earlier reMarkable earned fans by offering simplicity and a distraction-free environment. It's so well designed and pleasant to use that it becomes addictive, and that’s why I keep using it.

I bring my reMarkable 2, and now my reMarkable Paper Pro, to every event I cover as a journalist. It’s not just because I love flashing the most pretentious, manicured, single-minded tablet you can own; it’s because the reMarkable feels free and easy in a way my laptop cannot.

When I have to type notes on a keyboard, I feel constrained. I need to sit. I need to follow the rules of the document app. I can’t easily create and organize notes in the way I want, not without fighting the app.

When I use my reMarkable, I can put my ideas to paper the way I like, and I still get to save everything to Google Drive. In fact, reMarkable has finally relented, and you can now edit documents from the reMarkable app, away from the tablet. That’s been a long-requested feature from reMarkable’s devoted fan base.

reMarkable Paper Pro writing tablet — (Image credit: Philip Berne / Future)

The Paper Pro finally gives the most-requested features to reMarkable fans, including a front light for reading in the dark (seriously, you can’t read the reMarkable 2 in the dark), and – drum roll please – a color E Ink display!

I wasn’t expecting a color reMarkable this year, because the color E Ink tablets I’ve seen haven’t been spectacular. reMarkable has incredibly high standards, and the company seemed in no hurry to launch a new, sub-par product.

The reMarkable Paper Pro is a different color E Ink panel from anything I’ve seen before – I’ll talk later about the technology that brought reMarkable out of Kansas to the Land of Oz.

The reMarkable Paper Pro is electronic paper (ePaper), pure and simple, and it’s best not to expect too much from this tablet. It’s the best ePaper you’ve ever used. Since the reMarkable 2 launched in 2020, the company has spent a great deal of its effort improving the writing experience beyond all expectations. There's no perceptible lag between the pen and the ePaper. Writing feels like writing, as it should.

If that doesn’t appeal to you, you may be outside of reMarkable’s target audience, because the reMarkable Paper Pro is truly a luxury device for people who want the feeling of writing on paper, with the convenience of digital storage. This is not a versatile tablet. The list of things the reMarkable cannot do is longer and more surprising than the list of what it can.

There's no web browser on the reMarkable Paper Pro, because the company says the primary goal of the Paper Pro is to help you avoid distractions. To that end, not only can you not browse the web, you can’t even check the time. There's no visible clock on the Paper Pro. No web windows, no clocks – it’s like a Las Vegas casino, if Vegas was about creativity instead of gambling.

Why is there no clock? Because reMarkable knows this won’t be your only screen, or even your second screen. This is the device you buy after your iPhone and MacBook, instead of a distractingly bright and colorful iPad.

Apple iPad Pro 13-inch (2024) — The reMarkable Paper Pro is the anti-iPad (Image credit: Future)

The company is unapologetic about its spartan attitude. It takes pride in rejecting far, far more feature requests than it grants: around 95% of the features that users request are rejected, according to reMarkable reps.

If you want a tablet that does a lot more, get an iPad. If you want an E Ink tablet that does a lot more, like running apps and a browser, get an Onyx Boox Note Air 3. If you want an E Ink tablet that's good for reading books, buy an Amazon Kindle Scribe.

The reMarkable Paper Pro will have none of that silliness. This tablet is not for reading, and it’s not for apps, and if you want those things in an ePaper tablet, it’s not for you, either.

reMarkable Paper Pro review: price and availability

Starts at $579 / £559 / AU $929 with a Marker
New Type Folio available at launch for $229 / £180 / AU $330 extra

The reMarkable Paper Pro is very expensive, especially considering how much this tablet doesn’t do. An Apple iPad costs from $449 / £499 / AU$749, without an Apple Pencil of course, and Apple’s tablet can do just about everything. The reMarkable Paper Pro, on the other hand, seems positively archaic by comparison.

That’s entirely the point, and the design and materials are deceptively advanced, as I’ll discuss below in the Design section. This is an ultra-premium, luxury device, even though it lacks features we normally associate with luxury tablets.

Depending on your region, reMarkable might try to sell you a tablet without a Marker, but don’t buy it – or rather, buy the Marker. You need it. The reMarkable Paper Pro isn’t a very good reading device. Also, unlike the reMarkable 2, the new Paper Pro doesn’t use Wacom’s EMR technology for its pen. The Marker is now proprietary reMarkable technology, so you can’t just get the tablet and then buy your own cheaper pen. A Samsung S Pen will not work with the reMarkable Paper Pro, as it will with a reMarkable 2.

You really should use a case or folio with this tablet, and the reMarkable Book Folios are very nice, whether you choose the recycled fabric or the leather. The newer Book Folios have a strap to hold the Marker in place. If you don’t like these covers, just wait a bit, because I’d expect a robust market for third-party covers will pop up on Etsy, just as it did for the reMarkable 2.

If you want to type on the reMarkable Paper Pro, in addition to writing with the Marker, reMarkable is offering a Type Folio keyboard for $229. Just like the tablet itself, the Type Folio keyboard is incredibly thin. With the Type Folio attached, the reMarkable is about as thick as most tablets with a basic folio cover. The Paper Pro is a larger tablet than the reMarkable 2, so the older Type Folio will not work with the new reMarkable.

The reMarkable 2 will still be available, now for even less. A bundle starts at $379, which is a drop from the previous $399 / £399 / AU$679 pricing, though still more than the Kindle Scribe, which sells for $339 / £329 / AU$549.

Unfortunately, reMarkable will not be accepting any older tablets as a trade-in for the new reMarkable Paper Pro. This is a big mistake, but for a company that started on Kickstarter, I get it. It’s not like reMarkable makes a new tablet every year and encourages regular upgrading. If you have the reMarkable 2, just keep it, it’s still great.

Value score: 4/5

reMarkable Paper Pro review: specs

reMarkable Paper Pro review: display

New E Ink Gallery 3 display isn't being used in other tablets
Color is built into the pixels, not a separate layer

If you’re not familiar with E Ink, you should know about ePaper first. Unlike an LCD or OLED computer monitor, ePaper is a category of display that is designed to emulate paper. You can read an ePaper display outdoors in bright sunlight because it reflects light. An ePaper display also usually looks the same whether it's powered on or off.

There are a few different types of ePaper technology, and reMarkable uses an ePaper display from a company called E Ink – the screen tech is also called E Ink. Amazon’s Kindle e-reader tablets all use E Ink displays, and so do the reading and writing tablets from Kobo and Onyx.

E Ink is an amazing technology. Where your phone screen lights up and makes a picture when electricity passes through it, E Ink doesn’t light up at all. It makes a picture with tiny, almost microscopic balls. These balls sit in tiny little wells, and when electricity is applied, they rise to the top so you can see them.

The benefit of E Ink displays is that they can consume less power, because the screen will draw a page of words and then… do nothing. It sits still while you read, and it doesn’t require any juice. The screen only uses power when you have to turn the page, or scroll down. This makes it ideal for applications like reading and writing, where there isn’t a lot of page-turning and scrolling.

E Ink is very bad at displaying video and any task that requires a lot of movement on-screen. The screen cannot refresh nearly as quickly as a phone screen. Your phone's display can update at up to 120 times per second, while the fastest E Ink screen can barely top 10-15 frames per second – and even then, it’s drawing a lot more power than an E Ink screen was intended to use.

The reMarkable Paper Pro is a brand new E Ink screen, at least for tablets. The E Ink Gallery 3 technology has been used in digital signage commercially, but it hasn’t been used in a successful writing tablet. reMarkable is calling its brand of Gallery 3 E Ink the Canvas display.

There are other E Ink color tablets, like the Onyx Boox Tab Ultra C and the Kobo Libra Colour. Those tablets use an E Ink Kaleido screen. The difference is where the color sits. On the Kaleido display, you have a black-and-white E Ink layer, just like any e-reader. Then you have a layer of color that sits just above the black-and-white layer.

The Kaleido display can refresh quickly, but the color has to allow the black and white layer to be visible beneath, so it uses a lower color resolution. The color does not look very saturated. If you see one of these screens in person, they almost have a layered effect to the color that seems off compared to color print or a similar medium.

The new Gallery 3 E Ink panel on the reMarkable Paper Pro, on the other hand, puts the color in the same layer as the black-and-white. This gives you better color resolution and a sharper image, but it takes the display longer to draw and update color. In fact, E Ink told me that while the black ink can refresh in 350 milliseconds (ms), the color ink can take anywhere from 500ms to 1.5 seconds to finish drawing, for the most accurate color.

We’ve been waiting four years for a new reMarkable tablet, and the addition of color was highly anticipated by fans, though I was skeptical, as I’ve seen tablets that use color E Ink ‘Kaleido’ panels. I can’t say that the reMarkable color display is perfect, but it definitely looks better than the E Ink competition, and it adds a layer of usefulness.

The colors are still faint, even though reMarkable has added a light to the new Paper Pro tablet. The light is very dim, just barely bright enough power to let you read in the dark. Unlike the Amazon Kindle Scribe, which packs a bevy of LED backlights, the reMarkable Paper Pro gives you a meager candle for reading, and little more.

That said, if you know where to look for the quality, you’ll find it. The reMarkable Paper Pro looks like paper and ink. The display may seem a bit grey, but it looks bone-white compared to other ePaper tablets. The ink color is highly visible and looks like real ink, no matter what color you now choose. The display feels great for writing – not so much like paper, but like expensive stationery. All around, this is a writing tablet for connoisseurs of writing tablets.

Display score: 4 / 5

reMarkable Paper Pro review: Design

Thinner than an iPad Pro, even with the new lights
Accessories are a must, not a maybe

The reMarkable Paper Pro is an incredibly well-built device, and it has a premium finish and design that is truly… impeccable. Even though the new reMarkable Paper Pro has a larger battery than the reMarkable 2, a fully-lit display, and new color E Ink technology, it remains one of the thinnest tablets you can buy, if not the thinnest.

The new iPad Pro that Apple brags is its thinnest product ever? That 5.3mm fatso needs to lose a couple tenths of a millimeter if it wants to brag against the 5.1mm reMarkable Paper Pro, or the even thinner (and still available) 4.7mm reMarkable 2.

The latest reMarkable is larger than before, so unfortunately the older accessories like the Type Folio won’t work. And you’re definitely going to want a case for this tablet. It feels solid, but it's so thin and light that I’d hate to put its durability to a stress test. The reMarkable folios are all very high-quality, and I expect third party options will appear before long.

Design score: 5/5

reMarkable Paper Pro review: Software

Not so much software, more like paper with some features
No apps, no home screen, just notes

The reMarkable Paper Pro keeps things very simple. You have notes (called Notebooks) and folders. That’s it. You can tag your notes, then search those tags later to jump to a specific notebook or section in a book.

There is no app store. There is no home screen with widgets and icons. You can see your folders, and you can click on the folders to see the notes inside them. That’s all. I love the simplicity. If you’re tired of saving photos or files on your phone, then having no idea where they went, the reMarkable Paper Pro is a soothing balm. You will never lose anything, because it’s simply right in front of you.

When you write a note, you can handwrite or type text. There's an onscreen keyboard for typography if you don’t buy the Type Folio.

The Paper Pro can convert handwriting to typed text, but the feature is very rudimentary. It was able to recognize most of my writing, but when it could not figure out my chicken scratch, it just skipped that word.

Worst of all, the final product is ugly and hard to correct. In fact, a huge weakness of the reMarkable software is how difficult it can be to edit, change, and move things around, especially typed text. It's very hard to select the right word, or a group of words, because the screen can feel unresponsive. It is almost impossible to create a proper layout using type – you’re better off just drawing what you want.

Sadly, there are very few helpful drawing tools, either. There is no help making straight lines, and nothing to make shapes. You can’t create stickers to add to your documents, which would be a boon for journaling fans.

You can write in color, or paint in color, or highlight in color, but the color features are just as limited as everything else. Don’t expect the reMarkable Paper Pro to be your new drawing tablet. The color options are scant and unalterable. You can’t tap to fill a space with color, for instance.

You can’t even pick your own colors. You get the colors reMarkable has chosen, and that’s all. No color picker, no blending colors. Colors are for organization and ideas, not, well, coloring.

Actually, that’s not true, because I downloaded a PDF with some mindfulness exercises that include coloring, and though my color options are limited, I can still have fun making pretty pictures. You can load any PDF or ePUB document onto the reMarkable Paper Pro, either through the mobile or desktop app, or using a Chrome extension that converts web pages into PDFs. Once you have a document loaded, you can draw and color upon it to your heart’s content.

Software score: 2/5

reMarkable Paper Pro review: Performance

Amazing pen response, with new pen technology
Screen can feel very sluggish with touch, especially swipes

The reMarkable Paper Pro has a lot more power than before, but for what? The most advanced feature, and maybe the only advanced feature, is handwriting recognition, a technology that predates the earliest iPhone.

Actually, I’ve talked to developers who work with E Ink who tell me that the screen technology is astonishingly difficult to program, so perhaps the improved performance is driving the more complex color display.

The problem is that the reMarkable Paper Pro feels very slow. Not when you’re writing. Writing works at light speed. The new Marker uses an active technology, powered by a rechargeable battery, that makes response time even faster, according to reMarkable. Writing feels very fast and fluid, with absolutely no discernible lag.

Navigating the reMarkable Paper Pro, though, feels like a serious drag. Swiping to the next page often took multiple swipes. Scrolling could be unresponsive on longer documents, and pinch-zooming might not work on the first attempt.

Once you have your document template set up, everything feels snappy. Writing, drawing, and coloring with the new brushes works with perfect fluidity. It feels like writing on real paper, not writing on a laggy screen. Once you’re done, have some patience, because it could take a while to send your file, or navigate to the next folder.

Performance score: 3 / 5

reMarkable Paper Pro review: Battery

Two weeks of battery life, even with the light continually on
That's because the light is very dim

Before you get impressed by the two weeks of battery life that the reMarkable Paper Pro can offer, remember that an Amazon Kindle with an E Ink display can last more than a month with steady use. The reMarkable is impressive, but it isn’t the best ePaper device for battery life.

It’s still much better than competing devices from Onyx, like the Onyx Boox Air 3. Onyx pushes its E Ink displays to the limit, and Boox tablets can actually display videos, or browse regular web pages, or even run games, like any other Android tablet (almost). Pushing E Ink faster drains power very quickly, though. E Ink is meant to be slow and steady, not fast.

The reMarkable Paper Pro charges via USB-C, and it comes with a charging cord. I’m not sure how fast it charges because the battery lasts two weeks, so I didn’t mind a slower charge-up.

Battery score: 5 / 5

Should I buy the reMarkable Paper Pro?

Buy it if...

You want a premium digital pen and paper experience
At its heart the reMarkable Paper Pro is simply electronic pen and paper, with all the benefits of the cloud. If you embrace that simplicity, you’ll love it.

You need freedom from distractions
There is no web browser, no games, no app store, not even a clock to tell you how long you’ve been procrastinating.

You’ve been waiting for a color reMarkable with a light
A color screen and a light are by far the two biggest requests I hear from vocal reMarkable fans. Those folks get their wish with the Paper Pro.

Don't buy it if...

You want to read books, or do anything else but write
The reMarkable Paper Pro can read PDF files and ePUB books, but it's better for marking up documents than for reading a novel.

You’re going to complain about what it can’t do
Look, the reMarkable Paper Pro can’t do a lot, that’s the point. It’s time to simplify! If you can’t get with that, buy something complicated.

You lose pens all the time
The Paper Pro Marker pen is proprietary, so there are no cheap third-party options, and it’s easy to lose since it only attaches magnetically.

Also consider

Amazon Kindle Scribe
If you read more than you write, get the Amazon Kindle Scribe, which gives you access to Amazon’s huge Kindle library, without all the distractions of an iPad or Android tablet.

Read our full Amazon Kindle Scribe review

Apple iPad 10.9
If you need a lot of distractions, or a more capable tablet, the Apple iPad is the same price as the reMarkable Paper Pro, and it has a lot more colors. It’s very distracting, indeed, and it works with an Apple Pencil.

Read our full Apple iPad 10.9 review

How I tested the reMarkarble Paper Pro

I received the reMarkable Paper Pro a few weeks before this review was published, and I used it as my primary note-taking and journaling tool, both for work and personal use. I normally use a reMarkable 2 for these tasks, so I'm familiar with the tablet’s capabilities and limitations.

I charged the reMarkable Paper Pro at the beginning of my review period and then didn't charge it again until I needed to take photos for this review, to ensure that reMarkable’s battery-life claims were accurate. After two weeks, I tested charging again on my standard USB-C charger.

I connected the reMarkable Paper Pro to my Google Drive account for document synchronization, as well as the Google Chrome browser. I used the reMarkable app on my MacBook, Android phone, and iPhone.

I gave the reMarkable Paper Pro to folks with more drawing ability and artistic talent than I have and asked them what they think. I did not tell them what tablet they were using. I also downloaded a number of third-party PDF files from Etsy to try them with the reMarkable Paper Pro.

I used the reMarkable Paper Pro with reMarkable’s Book Folio and Type Folio cases, typing extensively with the keyboard.

Pico 4 Ultra: Two minute review

The Pico 4 Ultra is giving me serious deja vu, and it’s not entirely the good kind.

That’s because its launch is extremely reminiscent of its predecessor; the base Pico 4. A Meta Quest VR headset is the dominant force in the budget/mid range market (then the Meta Quest 2, now the Meta Quest 3), and Pico is launching a device with better specs at an only marginally higher price.

In this instance, the Pico 4 Ultra will net you the Qualcomm Snapdragon XR2 Gen 2 chipset, 256GB of storage, and 12GB of RAM for £529 (around $695 / AU$1025). Meanwhile, the Meta Quest 3 ($499.99 / £479.99 / AU$799.99) only boasts 128GB of storage and 8GB of RAM with the same chipset.

But despite that additional oomph, the Pico 4 Ultra (like the Pico 4 before it) is let down by a lack of software with which to demonstrate its hardware superiority.

With Meta picking up more and more hard-hitting exclusives that you can’t play on Pico systems – including entries in major gaming franchises like Assassin’s Creed and the Batman Arkham series – the severe lack of return fire from Pico is disappointing. Couple that with Meta’s superb OS support and optimizations which the Pico operating system isn’t matching (at least right now) and it’s clear the Pico 4 Ultra isn’t winning in every area – and software-wise the fight isn’t even close.

The Pico 4 Ultra does, however, have a few unique features that could entice you and software developers to pay it some respect.

The first is its spatial footage capture. While it is inconvenient and something of a useless novelty in practice, if a few OS updates can bring some quality improvements this tool could be a fun one for recording memories or creating an experimental stereoscopic film (if you’re willing to put in the effort) without needing to buy an iPhone 15 Pro or Apple Vision Pro.

More importantly it has Meta Connect, a free Virtual Desktop alternative that allows you to connect to your PC wirelessly or use a compatible USB-C cable for productivity and PCVR gaming. In my testing it worked very well and seems a little more feature rich and reliable than Meta’s free Air Link.

Last but by no means least are the Pico 4 Ultra’s standout Motion Trackers. Annoyingly, you have to pay extra for them, but these foot trackers bring a great level of immersion to compatible apps for only £79 (around $100 / AU$150) for a pair – or a lot less if you pick up the preorder bundle or a different deal that I’m sure we’ll see during future sales events like Black Friday. These alone could be the best reason to pick up the Pico 4 Ultra.

Pico 4 Ultra: Specs

Pico 4 Ultra review: Price and Availability

The Pico 4 Ultra has only one model (the specs are listed above, but the notable stats are 12GB of RAM and 256GB of storage) and it goes on sale in the UK on September 20 for £529 (around $695 / AU$1025). No Australia or US launch has yet been announced.

Pico 4 Ultra with its controllers, two motion trackers and four games - the contents of the preorder bundle — The Pico 4 Ultra preorder bundle (Image credit: Future)

Preorders go live on September 6 and if you preorder the Ultra you’ll get a few free goodies; namely two free motion trackers (more on those in the Features section) as well as four games:

Blade & Sorcery: Nomad
Infinite Inside
Let’s Get Fit VR
FootPool

The lack of a truly global launch schedule isn’t unheard of for Pico – the original Pico 4 still isn’t available in the US – but it’s always a surprise to see Pico’s headsets dodge a major market, especially this time when the Ultra boasts such impressive internals. Yes, it’s a little pricier than a Meta Quest 3 ($499.99 / £479.99 / AU$799.99) but offers an additional 4GB of RAM and 128GB of storage which is an upgrade that could entice a lot of VR users; that is, if they weren’t locked out because the Pico 4 Ultra is unavailable in their part of the world.

Value score: 4/5

Pico 4 Ultra review: Performance

Every VR game and app runs smoothly
Nothing feels like it needs 12GB of RAM

The Pico 4 Ultra boasts some fantastic hardware upgrades over its predecessor, which help it deliver a stronger performance in VR and MR. The principal upgrades are to its chipset with the Ultra relying on Qualcomm’s Snapdragon XR2 Gen 2 chipset (instead of the Gen 1 like the regular Pico 4) and 12GB of RAM (up from 8GB).

When testing the headset with a good mixture of games – Infinite Inside, Arizona Sunshine 2, All-In-One Sports VR, and Angry Birds VR – everything ran smoothly and looked good on the new device.

Pico 4 Ultra's battery is prominent as it sits on a table — The battery is housed at the back of the strap (Image credit: Future)

There were no hiccups in mixed reality either. Infinite Inside jumps between MR and VR while Angry Birds VR offers a dedicated MR mode for all of its levels. Both titles ran really well in this blended real-and-virtual setting – even when large chain reactions in Angry Birds sent pigs and many blocks that formerly made up their structures flying in different directions.

Now it’s officially announced, with any luck we should see some next-gen upgrades make their way to Pico 4 Ultra games and apps too – just like we saw with Quest 3 titles when Meta’s Quest line made the jump to the XR 2 Gen 2.

My only concern so far is I feel I’ve yet to experience anything that pushes the Pico 4 Ultra in a way which warrants that extra 4GB of RAM over other mid-range VR headsets with an XR2 Gen 2 chipset which only have 8GB (i.e. the Quest 3). Games and apps on those rival systems also run really well, and if Pico is asking us to pay more than its rivals charge because of the Ultra’s improvements, I’d like to see some really concrete reasons why that higher RAM and price is worthwhile.

Hopefully, some made for Pico 4 Ultra software will highlight how necessary the upgrades are, though we’ll have to wait and see what’s announced. For now we can at least enjoy the very solid mid-range headset Pico has delivered.

Performance score: 5/5

Pico 4 Ultra review: Design

Counterbalanced design is appreciated for comfort
No silicon facial interface in the box

The Pico 4 Ultra (unsurprisingly) takes plenty of design cues from the base Pico 4; so much so you might assume they’re the same device at a glance. The Ultra is almost the same weight (580g instead of 586g), features more prominent mixed-reality sensors, and its controllers have lost their icon spiral tracking ring – in favor of the Quest 3 handsets’ tracking ring-less design.

However, you still get a VR gadget clad in a light gray plastic casing, with an adjustable plastic head strap that creates a counterbalanced design – as the device’s battery is housed at the back of the strap (so the battery sits at the back of your head) to offset the weight of the display and other components that are sitting on your face.

Pico 4 Ultra controlelrs lying on a table, you can see the complete button layout for them — Pico 4 Ultra controllers (Image credit: Future)

While this certainly aided the Pico 4 Ultra’s overall comfort, the headset was let down by its facial interface and rigid head strap cushion that left me wanting more in terms of support and fit. As a result, the headset didn’t feel leaps and bounds ahead of its non-counterbalanced headset counterparts. I’d go as far to say it was merely on par which was a shame.

I’m also disappointed that Pico – much like other headset makers – refuses to give you a silicon face cushion in the box. Fabric cushions get sweaty even if you don’t plan to play fitness apps meaning they’re generally gross to share with others, and cleaning fabric interfaces is a real pain. Silicon facial interfaces should be standard, not an additional purchase. At least it comes with a spacer attachment so you can make room for your prescription specs without needing to buy bespoke lenses (*cough* Apple Vision Pro *cough*).

The last negative aspect – though one I’m more torn on – is a fan that blows inside the headset while you’re wearing it to prevent the lenses fogging. While this can be handy I often found the breeze annoying as it kept blowing in my eyes causing them to feel extra dry. After a while you get a bit used to it, but the same feature was present in the Pico 4 and online forums suggest it’s one of those things people either love or hate. I’m more in the hate camp, but it comes down to personal preference.

Otherwise, the Pico 4 Ultra is fairly standard. It boasts USB-C charging and a familiar control layout on its handsets – save for two additional menu buttons meaning that the left controller has a dedicated button for the main Pico menu and another for the in-game pause menu, while the right controller has the same main Pico menu button and a dedicated screenshot button (which comes in handy for capturing impromptu clips).

Last but not least, the Pico 4 Ultra boasts continuous interpupillary distance (IPD) adjustment from 58-72mm. IPD adjustments are essential for ensuring the VR headset’s lenses are spaced the correct distance apart for your eyes to avoid blurriness, and a continuous adjustment setup allows for a higher degree of personalization compared to the three or four pre-set distances offered by some models (i.e. the Meta Quest 2).

Design score: 4/5

Pico 4 Ultra review: Software

Many great VR and MR games and apps
Pico lacks meaningful exclusives

Coming into this review my main concern for the Pico 4 Ultra was its software. It might have the best specs we’ve ever seen on a mid-range standalone VR headset but without software to take advantage of this performance there’d be no point buying one.

I’m therefore pleased to report that the Pico 4 Ultra’s software library is good, bordering on great.

Navigating the virtual store is more of a pain then it should be – a cleaner layout and better app curation would go a long way here – but using the search bar to look up my favorite titles (Walkabout Mini Golf, The Last Clockwinder, Painting VR, and Pistol Whip to name a few) I found almost everything I was looking for. Best of all, the titles were all as content-packed and feature-complete as their counterparts on other platforms (something that hasn’t always been true for the Pico 4 system).

My only concern is that the Pico 4 Ultra is lacking in notable exclusives beyond its TikTok VR app. I know, I know, exclusive software is a contentious subject and I agree that overall they’re a bad deal for consumers. But under its belt the Meta Quest 3 (the Pico 4 Ultra’s main rival) has some massive hitters which Pico can’t currently compete with – we’re talking Beat Saber, Resident Evil 4 VR, Assassin's Creed Nexus, Asgard’s Wrath 2, Batman: Arkham Shadow, Xbox Cloud Gaming, and soon (ironically because it was originally announced as a Pico 4 exclusive) Just Dance VR, among others.

Batman: Arkham Shadow still showing a batarang in a rat mask — Where is Pico's *Arkham Shadow* competitor? (Image credit: Meta / Camouflaj)

Some major upcoming titles like Just Dance VR and Alien: Rogue Incursion (which is also due out on the PSVR 2) could get Pico 4 Ultra release dates after the headset’s launch now that the device isn’t a secret, but Pico really needs to start swinging with some major games and apps you can’t find anywhere else. Until then there’s a clear winner in terms of the headset that’ll give you the most complete VR software experience, and it isn’t Pico.

What’s more, cross-platform titles will have to play to the lowest common denominator. That means they won’t be optimized for the Pico 4 Ultra’s 12GB of RAM; they'll also be designed with headsets in mind that only have 6GB or 8GB of RAM. This means you won’t get the most out of the extra specs you’re paying for unless the app creators devote extra time to Ultra-exclusive upgrades (which there’s no guarantee they will).

At least you can connect the Pico 4 Ultra to a PC to play SteamVR games, helping to expand its library further. You do so using the Pico Connect app which facilitates both wired and wireless experiences in much the same way as the third-party Virtual Desktop app. I tried the wireless version for some SteamVR games and found it ran pretty well, though your experience will depend on your home Wi-Fi speed – so you may find a wired connection is more stable.

My only critique is that when using Pico Connect for productivity apps like Google Docs I didn’t have a virtual keyboard. Using a real one in mixed reality is fine, but the option of a floating keyboard would have been appreciated.

I also found the Pico 4 Ultra’s operating system to be fairly clean. It’s very similar to Meta’s HorizonOS – likely because both are built on Android – so transitioning to it was simple enough, and I expect VR newcomers would be able to navigate fairly easily too. It does noticeably lack some of HorizonOS optimizations and smoothness at times, but Pico could address this in future updates.

Software score: 3.5/5

Pico 4 Ultra review: Features

Motion Trackers are impressive
Spatial image camera seems pointless

As for features, the one you’ll all want to know about is the Pico 4 Ultra’s mixed-reality performance. Again the simple descriptor I’d go for is ‘it’s good’. For mixed reality the Pico 4 Ultra boasts two 32MP cameras, and a depth sensor – a step up on the base model’s single 16MP lens and no depth sensor setup. The end result is a vibrant passthrough image with less (but not quite zero) distortion than what we’ve seen from Pico before – at the fringes I did notice the passthrough feed shifting unrealistically at times.

Though it’s far from lifelike, there’s the same graininess you’ll find from other mid-range devices like the Meta Quest 3 – graininess which you’ll also see in the footage recorded by the Pico 4 Ultra’s new spatial camera.

Pico 4 Ultra Motion Tracker on a person's leg, they're over the top of black jeans — Here's one of the Motion Trackers... (Image credit: Future)

That’s right, just like the Apple Vision Pro you can use the headset to record spatial video that you can watch later. It’s interesting, sure, but far from useful. Someone on Reddit or X will post a video of them carrying their Pico 4 Ultra around to capture moments in spatial video or as spatial photos, but 99.99% of people won’t. Instead they’ll do exactly what I did – take a picture of their office / their living room / another space in their home, say “huh, that’s neat” when they see the stereoscopic image, and promptly never use it again.

I think spatial content capture is better handled by phones or accessories like the Xreal Beam Pro as these are devices you can reasonably carry with you to capture moments you’d like to remember and relive – and the quality would be higher too.

Finally, let's talk about the Motion Trackers, easily the best of the Pico 4 Ultra’s accessories.

When I strapped them to my ankles I expected the trackers would pick up general leg motion but might struggle with specifics – for example, it wouldn’t be able to tell the difference between me raising my foot with my knee bent, and raising my foot keeping my leg straight. I was very wrong.

I tried a bunch of maneuvers trying to trick the ankle bracelets, and the little VR avatar the app showed me mimicked my poses perfectly.

A Pico 4 Ultra avater of Hamish lifting his left leg in a very weird way — ... and here's one of the weird poses I tried to use to trick them (Image credit: Future)

They were also super easy to set up and calibrate, with the only (minor) inconvenience being that I had to remember to roll my jeans up so that the trackers were exposed and not hidden behind my clothing (as I write this I realize I could have instead put them over the top of jeans, but regardless it was the most minor of minor inconveniences anyway).

Obviously, the thing to note is that unless you’ve picked them up as part of the preorder bundle – or another deal that comes later during Black Friday or otherwise – the Motion Trackers cost £79 for a pair. What’s more, they only work with a few titles – Pico says “20+” for standalone Pico 4 Ultra games as well as any motion tracker enabled SteamVR experiences.

If you play these titles regularly I think the trackers can add a fair amount of immersion – actually getting to kick a virtual football or feel like the headset was properly tracking my full body movement was a blast – though I’d recommend trying to get them as part of a discounted bundle if you can (or only picking them up if your digital library is well stocked with compatible experiences).

Features score: 4.5/5

Should you buy the Pico 4 Ultra?

Buy it if…

You want the best specs for a mid-range device
The Pico 4 Ultra has some really solid specs for its price, so if you value the best hardware for your budget then it could be just what you’re after.

You want foot tracking
With its optional Motion Trackers you can bring accurate foot tracking to several VR titles. Yes, they’re an additional add-on, but they’re not an accessory every standalone headset can support, so it could be worth picking an Ultra up for that reason alone.

You hate Facebook
If Meta has rubbed you the wrong way with its privacy practices over the years, or you don’t enjoy the Quest ecosystem’s Facebook integrations, then the Pico 4 Ultra is the best mid-range, non-Meta headset you can buy right now.

Don’t buy it if…

You want the broadest VR software library
The Pico 4 Ultra is lacking many major standalone VR titles because they’re exclusive to its biggest rival (Meta). If you’re desperate to play any of them (like, say, Batman: Arkham Shadow) you shouldn’t buy a Pico 4 Ultra.

You’re after something cheaper
While the Pico 4 Ultra is good value for money, it is pricier than other mid-range standalone headsets like the Meta Quest 3. Not by a lot, but the £50 difference could instead be spent on software or something non-VR related.

You want a spatial image capture device
Yes, the Pico 4 Ultra can be used for spatial image capture – a unique feature for mid-range XR headsets – but the quality isn’t high enough, nor the feature anywhere close to convenient enough, for it to be a deciding factor in your purchase decision.

Also consider

Meta Quest 3
Surprise, surprise after it was name-dropped a few times throughout this review. If you’re looking at mid-range VR headsets, you can’t not consider the king of them. Yes the Pico 4 Ultra has some advantages, but so does the Meta Quest 3, so you seriously don’t want to dismiss this alternative.

Meta Quest 3S
Okay, so this headset isn’t even announced officially yet, but I’m dropping it in here because so many leaks (including several from Meta itself) say it’s coming and that it’ll be announced on September 25 at Meta Connect 2024. It likely won’t boast the same specs as the Pico 4 Ultra but is expected to be a lot cheaper, so it might be worth waiting a little longer to see if the Quest 3S is announced and if this more budget-friendly device tickles your fancy.

Xreal Air 2
These AR smart glasses are a very different prospect to the Pico 4 Ultra VR headset, but with the help of the Xreal Beam Pro they offer many useful features in a similarly priced package – including a wearable private movie theater and high-quality spatial footage capture.

Enhanced Interrogation

Character artwork of Ace Attorney Investigations Collection — (Image credit: Capcom)

A few enhancements have been brought to the collection over the original adventure. All art has been redrawn for HD screens, although those who love the pixel-art walking animations of characters in investigation sequences can use them if desired. With the new art remaining the only option for dialogue and the pixel art backgrounds standing up to scrutiny poorly on larger screens, however, the new art was certainly preferable. A gallery allows you to revisit old illustrations and listen to music (including orchestral arrangements of some songs) at will, with character designs and bonus illustrations also a welcome bonus.

The major appeal of this new title is the move from the courtroom to the mind and machinations associated with the role of prosecutor. In this role, you’ll investigate the scenes of crimes - murder and otherwise, though the latter will likely lead to murder at some point. This is Ace Attorney, after all - and uses logic and reasoning to find the true culprit and bring them to justice.

Notably, in this game such justice is inflicted all without entering a courtroom, as you freely move Edgeworth through crime scenes using the analog stick to seek out clues and speak to suspects. Speaking to suspects involves testimony and cross-examination using evidence that plays identically to such scenes in the court in mainline games, but you won’t see Miles standing at the prosecutor’s bench during your time in the world of Ace Attorney Investigations.

A screenshot of the pixel artwork of Ace Attorney Investigations Collection — (Image credit: Capcom)

For those used to the point-and-click puzzling through environments associated with mainline entries in the series, the ability to control these pint-sized protagonists at will and wander around environments in search of anything suspicious is an unusual feeling that takes some time to adjust. The actual mechanics of finding points of interest to add clues to your evidence is functionally identical otherwise, as is speaking to characters and examining evidence, but it serves as a way to differentiate the two characters and their approach.

Acting as a prosecutor rather than a defense attorney, your arsenal of tools to uncover the truth alongside your approach to each case is different from those of Phoenix Wright. Alongside clues, you’ll pick up on pieces of logic that will be added to a bank of logic statements. Collect a bunch from your investigations and you’ll be able to combine them to create new leads or deepen your understanding of a case, perhaps finding the thing you need to uncover the truth in the process.

Best bit

A screenshot of Edgeworth and a chess piece from Ace Attorney Investigations Collection — (Image credit: Capcom)

Using Mind Chess to bide your time as your opposition witness slips new information, only to use that moment to speak up, brings dynamism to the game’s frequent confrontations that never gets old.

In the third case of the first game involving kidnapping and murder inside of a theme park based around the lovable police mascot, it’s possible to piece together the existence of three used cups in the kidnapper’s hideout alongside a trio of folding chairs to reveal that there are actually three kidnappers involved in the case instead of the original two you first believed, a vital clue in unmasking the real culprit.

While a cool idea in theory, it also reveals the biggest flaw with this game’s unique approach: it’s too simple. At their best, Ace Attorney games thrill through their challenge, the complex investigations spanning a mass of environments, interrogations, and cross-examinations, confounding conundrums that only become clear of a culprit at the very end. Here, logic rarely involves more than a few statements that can easily be pieced together and, by consequence of them being highlighted as logic statements in the first place, only make it more clear what the key pieces of evidence are when you confront and cross-examine statements from witnesses and suspects later.

Investigations are also disappointingly streamlined. Rather than spanning numerous environments and crime scenes that intersect to unveil the truth, you’re locked into a single environment at a time to investigate for every clue before moving to the next in a railroaded fashion that feels lacking in freedom and control. Together with logic, it makes much of the game feel formulaic.

Rook-ie Mistake

A screenshot of in-game action from Ace Attorney Investigations Collection — (Image credit: Capcom)

At least, it feels too simple at first. This is a game of two halves, quite literally in this case. For much of the first game in this spin-off duology, I had yet to encounter prior to this review, I found myself somewhat saddened by how simplistic I found the experience compared to the puzzling heights of The Great Ace Attorney or twisting tales of the mainline titles. Towards the end of the first game, I finally saw the potential of the idea, before the second game expanded affairs further with new mechanics that completely transformed the title into one of the most dynamic in the series to date.

In the second game, Miles Edgeworth uses a new talent to get the truth out of his adversaries: Mind Chess. Rather than your typical ‘health bar’ that reduces whenever you use the incorrect piece of evidence, you instead enter a new Matrix-like environment where you converse with your opponent-of-sorts in a more dynamic fashion. As they share their side of events you can choose to retaliate with words or bide your time in the hope of leaking more information, at which point you can shoot a pawn at their words to break their defenses and, eventually, Checkmate them into bringing more information.

In a way that even the most enthralling in-game cross-examinations fail to achieve, the achievement of this mechanic is in its bringing of the intensity and pressure of a real interrogation to the series. A time limit forces you to act and react to statements on the fly, with real consequences if you mess up. It’s easier to fail, but more satisfying to catch their knight in the act or corner them with a well-timed counter to their words backed up by the facts of the case that force them to confess or share new evidence.

If I were to call the first Ace Attorney Investigations a decent, entertaining experience but perhaps the weakest title in the franchise, its sequel bursts into Western markets as one of the stronger entries to date for this mechanic alone. As cases become more brooding and dark the mechanic opens up new avenues to seek out the truth, and alongside featuring the better of the two overarching stories single-handedly makes a case for the collection’s existence solely for being the reason this title has its first English localization after 13 years.

Accessibility

Alongside language options, the game provides options to turn off screen shaking and flashes, remove controller vibration for those with sensitive hands, and adjust the transparency of the text box. Autoplay of text is also possible with a chance to set the amount of time text remains on screen after fully rendering before proceeding to the next text box.

Should I play Ace Attorney Investigations Collection?

Play it if...

You love Miles Edgeworth
Whereas Phoenix Wright or Apollo Justice hog the spotlight, Miles Edgeworth only appears as a prosecutor for a few select cases. This is the chance for him to take the lead role, and fans of the character will enjoy the game for that opportunity alone.

You want something new from Ace Attorney
As much as each game introduces new ideas and stories, many keep the same core gameplay. From walking around the environment to flipping the script to avoiding the courtroom, this is Ace Attorney as you’ve never seen it before

Don't play it if...

You lack patience
Since skipping any case without playing it first will prevent you from appreciating the game’s story, you will have to work through a few weaker cases in the first game to reach the collection’s best moments. Those lacking the patience to work through those may feel bored or give up before reaching the best part,

How I reviewed Ace Attorney Investigations Collection

I played the game on a Nintendo Switch OLED model primarily in handheld mode, although sections of the game were also played on an ASUS VG27AQL1A gaming monitor in docked mode. I primarily played the game with AirPods for audio and put in roughly 30 hours of time to the experience in total across both games.

First reviewed August/September 2024.

Salesforce CRM review

5:37 pm |

Author: admin | Category: Computers Gadgets Pro | Comments: Off

If the CRM industry is a zoo, Salesforce is an 800-pound gorilla. It’s one of the best CRM platforms on the market powered by cutting edge AI and hosted on the cloud. It also has separate modules for managing customer relationships across sales, service, marketing, commerce, and more, making it a great fit for almost any team in any business.

With over 150,000 customers worldwide, Salesforce CRM has been a driving force in the digital transformation of businesses for over two decades.

However, its dominance doesn't necessarily mean it's the best fit for every organization. In this in-depth Salesforce review, I'll dive into the platform's core capabilities, ease of use, integrations, customer support, value for money, and company trajectory to help you determine if it’s the right choice for your business.

While we’re going to focus primarily on Sales Cloud, Salesforce’s most popular CRM module, this review is also going to weave in features from other Salesforce offerings like Customer Success and Einstein 1.

My hope is to present you with a well-rounded perspective of Salesforce’s core CRM offerings. While not every feature will be available on every module, Salesforce makes it very easy to build your own version by combining different aspects of its suite into a package called Customer 360. You can read our dedicated Salesforce Sales Cloud CRM review here.

Salesforce CRM core capabilities

At its core, Salesforce provides a robust set of CRM features to effectively manage customer relationships throughout the entire lifecycle. On the whole, I've found the core relationship management capabilities to be quite intuitive.

Creating, editing, and organizing contacts is straightforward, with the ability to capture detailed information like communication preferences, activity history, and custom fields relevant to my business. I can easily store and organize detailed information about individual contacts, including their role, communication preferences, and interaction history. Plus the account hierarchy feature is particularly useful for managing complex B2B relationships with parent and child companies.

You can easily score leads based on criteria like demographics, behavior, and engagement. A visual kanban-style lead workspace allows you to drag-and-drop leads through different stages of the sales cycle, from new to qualified to converted. I appreciate the flexibility to customize lead stages and automate assignment rules based on unique sales processes.

I can track deals across every stage, from prospecting to closed-won or closed-lost. Salesforce’s opportunity record provides a complete view of the deal, including products, competition, quotes, and revenue projections. There’s also a collaborative forecasting feature, which allows sales managers to view and adjust team forecasts while providing executives with real-time visibility into the pipeline.

Speaking of visibility, Salesforce provides a wide range of standard reports out-of-the-box, covering everything from sales performance to customer service metrics. I've been impressed with the report builder, which allows me to easily create custom reports using a drag-and-drop interface. The ability to schedule and share reports with key stakeholders will improve your team's efficiency and accountability.

Apart from this, Salesforce's mobile app is a useful addition for field sales reps. I can access and update critical customer information, track activities, and even close deals right from my smartphone or tablet. Push notifications keep me informed about important updates, like when a key opportunity stage changes. Salesforce’s mobile experience is intuitive, mirroring the desktop version, ensuring a seamless transition between various devices.

Salesforce has recently enhanced its CRM platform with several AI features, by introducing a new module called Einstein. It’s integrated across various Salesforce Cloud applications, including Sales Cloud, Marketing Cloud, Service Cloud, and Commerce Cloud. Einstein’s conversational AI assistant can automate day-to-day tasks like summarizing records, generating customized communications, and streamlining case resolutions.

screenshot of salesforce Einstein homepage — Salesforce Einstein 1 offers powerful tools for managing and building customer relationships. (Image credit: Salesforce)

While it offers a wealth of features, I have encountered a few limitations with Salesforce too. For example, the email templates can be basic compared to other marketing automation platforms. The forecasting tool, while powerful, does require some setup and training to leverage.

Speaking from a more general perspective, Salesforce CRM also features a bit of a learning curve and has a pricing structure that’s somewhat prohibitive for small businesses.

But overall, I've been impressed with the core capabilities of Salesforce CRM. The platform provides a comprehensive set of features to manage the entire customer lifecycle, from lead to loyalty. While there may be a learning curve for some advanced functionality, the benefits in terms of productivity, collaboration, and customer insights far outweigh any challenges.

How easy is Salesforce CRM to use?

Salesforce’s layout is clean and well-organized, with key features and data easily accessible from the navigation menu and dashboard. The use of consistent iconography and naming conventions makes getting around the platform easy and fast. However, given the sheer breadth of features on offer here, a certain learning curve is expected.

It also allows administrators to tailor the user interface to match their organization's specific needs and terminology. I've been able to create custom fields, page layouts, and workflows that align with unique sales processes. While the customization options are extensive, Salesforce provides a user-friendly setup menu and guided wizards to help admins make changes without needing to write code.

Trailhead, Salesforce’s learning platform, offers a wealth of onboarding and training resources to help new users get up to speed quickly. It takes a gamified approach to training, with bite-sized modules and hands-on challenges that cover everything from basic navigation to advanced features. I think that this is an engaging and effective way to onboard new team members, with the added benefit of allowing them to learn at their own pace.

In addition to Trailhead, Salesforce offers extensive documentation, how-to guides, and community forums where users can find answers to common questions and best practices. The Salesforce Success Community is a particularly valuable resource, connecting users with experts and peers who can provide guidance and support.

screenshot of salesforce trailhead — Trailhead is a valuable resource for businesses that are rolling out Salesforce to multiple individuals and teams. (Image credit: Salesforce)

Based on my own experience, I think that most users can navigate the basic features and perform essential tasks with Salesforce within a few days of training. More advanced features and customizations may take a few weeks to master, but the platform's intuitive design and robust support resources make the learning process manageable.

Whilst this flexibility is a strength for enterprise customers, it can also be overwhelming for small business and probably isn’t the best CRM for startups that don’t have an extensive onboarding budget or lots of ramp-up time. Salesforce’s initial setup and configuration process is a great example of this, requiring a significant time investment and a certain level of technical knowledge to get everything configured optimally.

Despite the issues, however, I've found that the long-term benefits of Salesforce's scalability far outweigh the initial setup hurdles. Once the platform is tailored to your organization's specific needs and processes, it becomes an incredibly powerful and efficient tool for managing customer relationships.

Salesforce CRM integrations

Salesforce provides both pre-built integrations and an open API for custom data exchange. Beyond that, there’s comprehensive documentation, code samples, and developer resources to support integration development and usage.

With the AppExchange marketplace, Salesforce offers a vast library of pre-built integrations and applications from partner companies. These out-of-the-box solutions cover various business functions, such as marketing automation, customer support, accounting, and more.

With over 3,000 pre-built apps already available, businesses can easily find and deploy integrations that align with their specific requirements. Popular integrations include Mailchimp for email marketing, Zendesk for customer support, QuickBooks for accounting, and Jira for project management.

For businesses with unique integration needs, Salesforce provides a robust and well-documented API. The Salesforce REST API allows developers to access and manipulate data programmatically, enabling custom integrations with internal systems and external applications.

Salesforce’s API supports standard HTTP methods and exchanges data through JSON or XML responses, making it compatible with a wide range of programming languages and tools. It supports various protocols and data formats, such as REST, SOAP, and bulk data operations, giving developers flexibility in designing integrations.

Salesforce also provides robust data management capabilities to maintain data integrity during integrations. Features like data mapping, transformation, and cleansing ensure that data is properly formatted and synchronized between systems. Additionally, Salesforce's data governance tools help enforce data quality standards and compliance requirements, giving businesses confidence in the accuracy and security of their integrated data.

During my time with the CRM, Salesforce's integration capabilities appeared reliable and performant. Pre-built integrations from the AppExchange worked quite seamlessly. Plus the API was stable and responsive, allowing for efficient data exchange and real-time updates. Data synchronization was consistent and timely for both pre-built integrations and custom ones.

However, it's important to note that the success of integrations largely depends on proper implementation and adherence to best practices. Salesforce’s Developer Community provides guidelines and recommendations for integration development, such as understanding limits, securing data, and implementing authentication methods. Custom integrations can be built using popular programming languages like Java, C#, and Python, making it accessible to a wide range of developers.

Additionally, Salesforce's partner network includes a wide range of integration specialists and consultants who can assist businesses in designing and implementing complex integration solutions. Plus the company releases regular updates and new features that expand its integration capabilities and improve overall performance.

Salesforce CRM customer support

Salesforce offers several different support channels, including both live and self-service options. Users can reach out for assistance via phone, chat, and email, depending on their preference and the urgency of their issue. Based on user testimonials, support representatives appear to be knowledgeable, patient, and genuinely interested in providing a satisfactory resolution.

Live chat offers quick and convenient assistance for less complex queries. Representatives are more than happy to offer step-by-step guidance or direct you to relevant resources. For more involved queries, you can contact the support team via phone at +1-800-664-9073. Email support, while not as immediate as phone or chat, is a reliable enough option for less urgent matters, with representatives typically responding within a day or two.

In addition to live support, Salesforce offers a vast collection of self-help resources under the umbrella of Salesforce Help. It’s a comprehensive knowledge base that covers every aspect of the platform, from basic setup to advanced customization. The articles, videos, and documentation are all well-prepared, easy to follow, and frequently updated to reflect the latest features and best practices.

Part of the larger self-help infrastructure of Salesforce Help, there’s also Trailhead. It’s a guided and gamified learning module that offers an interactive way to quickly familiarize yourself with the platform’s most important features and functionality. You can use Trailhead to upgrade your Salesforce skills, earn badges for each milestone, then promote your services and expertise through the associated community.

Speaking of community, Salesforce Trailblazer connects users from around the world to share knowledge, ask questions, and collaborate on solutions using a dedicated forum. A quick look at the platform shows you how active and helpful the community is, thanks to both internal experts and other users. Every day, the community forum highlights active members to reward them for their participation. This makes sure that users feel rewarded for helping others navigate the platform and troubleshoot their issues.

In terms of response times, Salesforce generally meets or exceeds industry standards. Customer satisfaction with Salesforce support is consistently high, as demonstrated by a 4.5 star rating on platforms like G2 and TrustRadius. While the learning curve for new users is steep, Salesforce’s generally reliable and helpful support system makes it much easier to adopt.

That said, there is always room for improvement. Some users have reported longer wait times during peak hours or when dealing with particularly complex issues. It also seems that the quality of help received is directly influenced by the support tier you’re on. Customers who purchase Premier+ Support or Mission Critical Support receive priority access to better agents. Meanwhile, standard users are mostly stuck using the self-service options.

Salesforce CRM value for money

As one of the most expensive CRM solutions on the market, Salesforce demands a significant investment, but it also delivers a robust platform that can grow with your business. A per-user pricing model allows for flexibility as your team grows, but it can become costly for larger organizations.

Salesforce employs a tiered pricing model with four main editions: Essentials, Professional, Enterprise, and Unlimited. The Essentials plan starts at $25 per user per month while the Unlimited plan costs $300 per user, per month.

However, Salesforce offers a breadth of features even in lower-tier plans. Essentials, while basic, still includes features like account and contact management, opportunity tracking, and email integration. But, advanced capabilities like lead scoring and collaborative forecasting are only available from Professional, while workflow automation is restricted to Enterprise and Unlimited.

The company offers a 14-day free trial. After that, Salesforce offers annual billing for all plans except Essentials, which can be paid monthly. While opting for annual billing often comes with a discount, it requires a larger upfront investment and less flexibility for businesses with fluctuating needs.

Apart from the core plans, Salesforce also offers various add-ons that can enhance the CRM's functionality. While these can provide excellent value for businesses with specific needs, you should calculate costs thoroughly to make sure the investment justifies the ROI.

When comparing Salesforce to other CRM solutions, it's important to consider the total cost of ownership. While the initial price may be higher, Salesforce's extensive customization options, robust app ecosystem, and scalability can provide you more long-term value. Its ability to integrate with a wide range of third-party applications can also lead to increased efficiency and productivity, potentially offsetting the higher cost.

But for smaller businesses or those with simpler CRM needs, Salesforce’s pricing may prove prohibitive. Unless you need all the advanced functionality, there are more affordable options on the market that offer similar core functionalities at a lower price point.

Saleforce trajectory

Salesforce has maintained its position as the dominant player in the CRM market, consistently innovating and expanding its offerings. As of 2023, it commanded 21.7% of the global CRM market share, easily outpacing its nearest competitors Microsoft (5.9%), Oracle (4.4%), SAP (3.5%), and Adobe (3.4%).

In the current fiscal year, Salesforce reported a total revenue of $34.86 billion, 11% more than last year. Meanwhile, the company's subscription and support revenues, which form the core of its business model, grew by 12% to $32.54 billion. Its growth trajectory is supported by strategic acquisitions, such as Tableau and Slack, which have expanded its capabilities and reach.

Going beyond the financials, Salesforce's user community is one of the largest and most active in the software industry. Its ecosystem, including customers, partners, and developers, continues to grow rapidly. Right now, 150,000+ businesses utilize its services globally.

As a CRM, Salesforce was named a leader in various analyst reports, such as The Forrester Wave and IDC MarketScape, which evaluate solutions based on criteria like market impact, vision, and capability. The company's Pledge 1% initiative, which encourages companies to donate 1% of equity, product, and employee time to charitable causes, has garnered participation from over 15,000 companies worldwide.

Looking ahead, Salesforce's trajectory appears promising, with projections indicating continued growth in both market share and revenue. The company's focus on integrating AI-driven insights into its platform is expected to further enhance its offerings and maintain its competitive edge.

With regular updates, an active user community, and strategic partnerships through Salesforce AppExchange and Partner Innovation Awards, Salesforce continues to operate as the undisputed leader of the CRM space — despite competition from giants like Microsoft, Oracle, and Adobe.

Salesforce CRM review: Summary

After a comprehensive evaluation of Salesforce CRM, I find that the platform excels in several key areas, offering a robust set of core capabilities and extensive integration options. It’s a great choice in particular for medium-to-large enterprises, with a pricing structure and learning curve that may not be the best CRM for small businesses.

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