Business endpoint security protection needs to offer a comprehensive defense against all kinds of malicious bits floating around on the Internet. Webroot Business Endpoint Protection (WBEP) is designed to shield workstations running Windows and macOS operating systems from such known as well as new threats.  

Webroot Business Endpoint Protection: Plans and pricing

Webroot only offers 1 year subscriptions for WBEP. The platform will cost $30 for each endpoint for upto 9 endpoints. You’ll get a discounted price for protecting 10 endpoints and more. 

Protecting 10 endpoints costs $276, which comes to $27.6 per endpoint. It’ll cost the same for protecting 15 endpoints (for a total of $414), or for 20 endpoints that will cost $552, making it one of the cheapest endpoint security solutions on offer.

These prices have remained fixed since our original review in 2020, which means they're even more competitive relative to other endpoint security platforms.

Customers also now have the option to add Webroot DNS protection for the same cost per seat as for Endpoint Protection - in other words effectively doubling the price. This can be a good way to filter out harmful links but is more expensive than other secure Secure DNS offerings.

The Webroot checkout page for Business Endpoint Protections also offers the option to add 'Security Awareness Training'. In this case this is to teach workers in your organization on how to avoid phishing. Once again this is for the same cost per device as for Endpoint Protection, so if you combine this with Webroot DNS protection and the endpoint protection itself the price is effectively tripled. 

WebRoot offers a free 30-day trial of their Endpoint Protection, so you can try before you buy. If you do install the trial software, you can also sign up for a trial of the 'DNS Protection' and 'Security Awareness Training' features from within the WebRoot Management Console.

Webroot Business Endpoint Protection: Setup

Overall, WebRoot offer a very smooth setup. If you choose to sign up for the free 30-day trial for Business Endpoint Protection, you're asked to enter your contact details. A short while later a link is sent to your e-mail address with a temporary license code and password. There's also a link to set a new, strong password. 

You use this form to create a secondary 'security code'. WebRoot will ask for two different characters from this each time you log in, as well as prompt you each time to set up two factor authentication. 

On first login, users are also asked to choose between the Business console (the focus of this review) or the MSP (Managed Service Provider) console. The latter is useful if you manage multiple devices on behalf of different clients.

On first login we were easily able to find a download link for the WebRoot 'SecureAnywhere' software, with the license key preloaded, then install it on our Windows 11 machine. When we did, we also noticed it installed Webroot's "Web Threat Shield" into our Edge browser. 

This can easily be disabled but it's important to note, as your endpoints may use other browser extensions for safe surfing which could interfere with Web Threat Shield's functionality.

We were pleased to note that the newest version of the endpoint client doesn't need to be updated constantly for threat protection - it performs scans based on information 'in the cloud' so is always up to date.

Webroot Business Endpoint Protection: Features

First things first: as far as security is concerned, WBEP has all the features you’d expect from a protection platform. It can prevent viruses, malware, trojans, ransomware, spyware, phishing attacks, browser-based attacks, cryptojacking, and all the other usual threats from wreaking havoc on your endpoints.

WBEP wraps these features inside what it refers to as shields, such as real-time shield, web shield, identity shield, phishing shield and more. 

The realtime shield blocks known threats that are listed in Webroot's threat definitions. A useful feature is the identity shield that includes mechanisms that help protect sensitive data that might be exposed during online transactions. 

The WBEP platform also includes the behavior shield, which monitors individual user behavior to dynamically tailor malware prevention. It also includes various heuristics settings that you can use to set the level of threat analysis that WBEP performs when scanning the protected endpoints.

A new addition to the list is the evasion shield that’ll help detect, block, and quarantine evasive script attacks, including file-based, fileless, obfuscated, or encrypted threats. It’ll also prevent malicious actions in PowerShell, JavaScript, VBScript, and more. Hat tip to the WBEP developers for disabling the feature by default since many organisations use legitimate custom scripts in their environments where this shield might generate false positives.

Besides file protections, WBEP also includes other security-related features as well. For instance, you can use it to control which applications are allowed to run. The platform also includes a software firewall and several other useful features to help you take charge of your endpoints.

We've already discussed how seriously WebRoot takes security, protecting the login console with a secondary security code as well as repeatedly prompting managers to set up two-factor authentication.

The most recent version of the console also includes 30-minute rolling sessions. This simply means after 28 minutes, you'll be prompted to ask if you want to keep the session alive. If no response is received the console will automatically log out.

The latest console has also now introduced a long awaited feature whereby users can export information on all devices as a CSV file via the 'Entities' tab.

If we seem particularly well informed on the most recent updates, it's because the WebRoot Resource Center has a dedicated 'Announcements' section. You can also take 'Spotlight Tours' which walk you through the console's main features.

There are also links to WebRoot's extensive collection of user guides for all their products.

Webroot Business Endpoint Protection: Interface and use

WBEP offers a couple of administration interfaces, each tailored to a different environment. The Business interface is designed for managing the devices within an organisation, and is the one we’ll be using in this review. Besides this, WBEP also has an administration interface for managing devices for your customers that can handle multiple businesses.

Although the workflow of the WBEP platform is pretty similar to its peers, the layout of its administration interface leaves much to be desired. 

The interface isn’t logically arranged, and instead of clearly-labelled starting points, you’ll have to head to the last Downloads tab to install the WBEP agent on your endpoints. 

The platform offers both EXE and MSI installers for Windows installations and DMG for macOS for simple manual installation. For advanced automated installs, you can hook up WBEP with an existing active directory server on your network.

In terms of workflow, all endpoints must subscribe to defined policies. While this allows for greater control over the behavior of individual endpoints, WBEP has its peculiarities.

To begin with, all WBEP endpoints subscribe to the Silent Audit policy that offers limited protection. It’d be natural to switch the endpoints to the Recommended Defaults policy that provides maximum protection and remediation.

However this policy has a poll interval of 24 hours, which means scans or any other actions initiated from the administration interface can take upto a day to be communicated to the endpoint. Another unusual behavior of this policy is that it hides the platform’s resource-efficient endpoint agent.

While this might seem like a good idea once you’ve configured WBEP as per your requirements, it’ll only create confusion for first time users. Thankfully, Webroot has a good administrator’s guide and a best practices guide to help you utilize the platform to its full extent.

Besides defining policies and assigning them to the endpoints, you can also use the interface to define exceptions and do a lot more. But again you’ll need to refer to the documentation to use these functions effectively.

The overall look and feel of the interface is logical and clearly laid out. The main 'Dashboard' provides a quick summary of the number of endpoints, as well as those which are active or have become infected.

Ther dashboard also contains more detailed infographics on endpoints where the agent software has been installed, displaying information on infected endpoints and those which haven't been seen recently.

We were especially impressed that the left hand pane can both display each section with sub-options but can also be minimized to a more compact version as users become more familiar with the icons. 

We have already touched on the discrete 'Announcements' section which discussed all thst was new in the world of WebRoot. This is preferable to the 'WebRoot Threat Blog' in the right hand pane of the Endpoint Protection Console. This links to articles on subjects like online romance scams which probably don't have much relevance to business users. 

Webroot Business Endpoint Protection: Performance

After installing the 'SecureAnywhere' software we opened the Microsoft Edge browser and attempted to download a test computer virus, provided by the good people of EICAR. 

We noted that the 'Web Threat Shield' extension didn't display any alerts and we were able to download the virus in compressed (ZIP) format without issue. 

We next extracted the virus and were surprised to see once again that the client software installed on the endpoint didn't seem to react. This is despite WebRoot's "RealTime Shield", "Web Shield" and "Firewall" all showing as enabled. 

It was only when we opened the 'SecureAnywhere' agent software and manually ran a  full system scan that the virus was removed.

We can only assume this has something to do with the aforementioned 'Silent Audit' policy which doesn't seem to proactively block threats. 

These results were troubling, so we ran our tests once again. This time when we tried to decompress the virus WebRoot's Endpoint Protection software automatically quarantined the threat and displayed an alert in the tray, prompting us to run a full scan. 

After the virus was detected and removed we logged in to the WebRoot Management Console.

Upon opening the 'Reports' tab we found that 'No Threats' were found. Since the virus we used was harmless this was technically true but we were surprised to find no mention of it neither here, nor in the 'Alerts' tab, which also claimed there was no data to display.

The main 'status' page also claimed that 'No Endpoints have reported in yet'. The 'Endpoint Protection Console' likewise reported no threats were found. suggesting the client software hadn't actually dialed home to report discovery of the virus. This was true both the first and second time we ran our tests with the fake computer virus. 

It's entirely possible that through careful configuration of the device policies and creating a custom installer that we could have created an agent which was more proactive in detecting, blocking and reporting a threat but can't help but feel it would be better if this was available out of the box. 

Webroot Business Endpoint Protection: The competition

In terms of its platform coverage, WBEP only supports Windows and macOS. There’s no support for Linux installations, nor does it offer protection features for Android and iOS mobile devices. 

Linux isn’t supported by most of WBEP’s peers including Kaspersky Endpoint Security Cloud, and Avira Antivirus for Endpoint. Both of these however support Android and iOS devices, which are even protected by ESET Endpoint Protection Advanced Cloud under certain conditions.

Only Avast Business Antivirus Pro Plus restricts itself to Windows and macOS just like WBEP. However, Avast makes up for this limitation by including several privacy-enhancing features like a fully-functional VPN service, that you don’t get with WBEP.

Another feature we missed in WBEP is the lack of ability to control pluggable devices like you get with many of its peers, such as Trend Micro Worry-Free Business Security Services Advanced. Of course the lack of tweakability is another characteristic that sets WBEP apart from many of its peers.

Despite the addition of the 'Web Threat Detection' extension in endpoint devices' browsers, we also didn't see any proactive prevention of threats, as during all our tests we were able to download our fake computer virus test file. In fairness we saw similar results in other endpoint security platforms like Trend Vision One, which nevertheless were able to immediately quarantine the file once it was detected on the hard drive. 

Webroot Business Endpoint Protection: Final verdict

WBEP has a lot of protection features that you get at a very affordable price. However, the platform does a poor job of exposing its strengths.  Since our previous review in 2020, the interface has been revamped and seems to have a more logical layout. This is excellent, as it was previously very counterintuitive and tricky to navigate. There are still some quirks we struggled to master.  

During our tests the platform had some fairly mixed results when it came to detecting threats. Although it failed to prevent us from downloading and decompressing our computer virus, it did detect and quarantine it the second time we ran our tests. 

We also had to question the use of the 'Web Threat Detection' extension if it doesn't prevent users from downloading a known virus. 

What troubled us most was that there was no corresponding report of the virus being detected and/or quarantined on WebRoot Management Console. This would make it difficult for network managers to monitor user activity to see if they're involved in any risky online behaviors. Admittedly this may have to do with the policies in place but as we said, we'd like to see proactive detection and reporting out of the box for endpoint security products. During our tests we also did change the device policy for our test machine to 'Recommended Defaults' but didn't see any noticeable improvement in threat detection/reporting. 

For instance, once our tests were complete and we wanted to remove the client software from our test machine we were told that this needed to be managed via the web console. We sent the 'Uninstall' Agent command several times to the software without any success forcing us to boot into Safe Mode and manually remove it ourselves via Windows Registry. 

This is why despite its strong set of features, the platform will appeal to a very narrow set of users, especially due to its limited operating system support and because of its occasionally counter-intuitive interface. We strongly advise you to read through its administration guide before you take advantage of the 30-day extended free trial to explore the platform. 

We've listed the best internet security suites.

Zendesk is a popular customer relationship management (CRM) software provider. It offers a range of products with solutions for businesses of all sizes. For us, its versatility and great selection of use cases makes Zendesk stand out above the competition. 

Additionally, Zendesk comes with a powerful free trial that allows you to test its software out before committing to purchasing. And, the fact that it’s used by major businesses like Uber, Shopify, and Slack should speak for itself. 

ZenDesk: Plans and pricing

SInce our last review in 2020 ZenDesk has simplified its pricing into 4 main tiers. This is a big improvement as previously there were no fewer than 7 base modules with specific features for each application.

Before we delve into the various plans, ZenDesk's pricing page deserves special mention. When it comes to help desk software subscriptions are usually listed on a "per agent per month" basis. ZenDesk makes it easier for you to obtain a quote by letting you input the number of agents you have, then updating the price underneath each tier to let you know the total cost. This is a very helpful and welcome feature for those who need a quote in a hurry.

The 'Suite Team' tier is the lowest price at $59 per agent per month if you're paying monthly or $49 per agent per month if you pay annually. It comes with a number of respectable features including a ticketing system which arranges all conversations into a central hub.

Even at this basic tier the platform also supports connecting with clients via email, chat voice and social messaging. The 'Suite Team' tier also incorporates 'Standard' bots which can use this media to respond to basic queries. Agents can also quickly respond to standard requests using macros. 

You also can set up a help center, access analytics through prebuilt dashboards and integrate over 1,000 apps.

The 'Suite Growth' plan is priced at $99 per agent per month if paying monthly or $79 per agent per month if paying annually. The plan includes all of the above, as well as extra features like being able to create customized support forms. 

This tier also supports "Light Agents" - in other words team members can have access to tickets and make private comments without taking up an official "seat", saving you the subscription cost of another full agent. 

The plan also supports creating SLAs (Service Level Agreements) and CSAT (Customer Satisfaction) ratings. Customers can also benefit from their own self-service portal, which you can set up in addition to defining your own business hours. Help centers support multiple languages.

The 'Suite Professional' plan is Zendesk's most popular subscription. It costs $125 per agent per month if paying monthly or $99 per agent per month if you pay by the year. It includes all the perks in the above plans plus a range of extras.

These include the ability to build your own metrics and reports with custom analytics and monitor your team's performance in real-time with the pre-built live dashboard.

'Suite Professional' subscribers can also link Slack and e-mail conversations to tickets, automatically send tickets to specific agents and allow you to create a community forum where customers can interact with your company and each other.

This plan may also be useful if you're storing sensitive information like healthcare data as it allows you to specify where data's stored (US, APAC or EEA) and can also help your organization to obtain HIPAA certification. 

'Suite Professional' subscribers are also eligible for the 'Advanced AI add on'. This costs an extra $50 per agent per month and offers more advanced AI bots, which can assist your agents by creating custom workflows, as well as automatically suggesting solutions and macros.

ZenDesk also offer a 'Suite Enterprise' plan, which has perks above and beyond existing tiers such as a sandbox to test out new features and workflows and very high API rate limits. They encourage interested subscribers to contact their sales team for pricing information.

You can sign up for a free 14-day trial of Zendesk Suite, you'll have access to all features on the Zendesk Suite Professional plan. No credit card's required. New startups can also apply to use ZenDesk for free for the first six months. 

ZenDesk: Features

As one of the most powerful CRM software providers available, Zendesk naturally comes with a huge range of great features. Again, it’s impossible to cover everything here, but we’ve done our best to include the most noteworthy. 

Sunshine CRM

For starters, we felt it was worth looking at Zendesk’s native Sunshine CRM platform. It comes with a huge range of features and provides one of the best CRM interfaces that we’ve worked with. 

For example, the Sunshine CRM allows you to manage customer data and assets, deliver personalized experiences through contextualised consumer behaviour analysis, and monitor customer interactions. 

Additionally, the Sunshine CRM comes with interactive messaging tools, including AI and various chat bots. It even allows you to build custom apps and drive workplace decisions based on detailed customer data. 

Internal Help Desk 

We also loved Zendesk’s powerful Internal Help Desk software. It allows you to manage employee interactions and rapidly address queries and support requests. Additionally, it comes with tools to help your team become more productive by boosting morale and reducing costly downtime.  

Powerful Customer Support System

Finally, we wanted to quickly touch on Zendesk’s great customer support system. It includes phone, live chat, email, and online ticket support options, along with the ability to create your own personalized knowledge base. 

On top of this, Zendesk is known for its powerful security features. With these, you can rest assured that your customer interactions and data are fully protected and safe from hackers.

ZenDesk: Interface and in use

The exact user interface you have access to will depend on the plan/products you’re using, but we certainly didn’t have any problems with the variations we explored. In general, one of the things Zendesk focuses on is providing enough relevant information without creating a cluttered space. 

This means it can take a little to get used to, but if you’re willing to spend an hour or two finding your way around, you should be fine. You can also customize many aspects of the Zendesk dashboard. 

Zendesk: Security

ZenDesk have a dedicated Security page where they outline how seriously they take customer privacy. 

You can use this page to review the various ISO certifications ZenDesk have received as well as SOC 2 Type II, which requires regular security auditing. This is no doubt due to the fact that most of ZenDesk's service data is managed by Amazon Web Services. This means they benefit from AWS' infrastructure which includes extras like backup power and fire suppression systems. 

We were also intrigued to see that the platform supports a PCI-compliant credit card field which redacts all but the last 4-digits, providing better protection from fraud. ZenDesk regularly reviews data shared with vendors and claim to conduct regular audits.

ZenDesk also claim to have 24/7 security and carry out regular network scans both within the company and with the help of third-party penetration testers to make sure security is up to scratch.

All communications with Zendesk UI and APIs are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. You can also set up your own hosted TLS certificate for your organization's help center. 

Service Data is encrypted at rest in AWS using AES-256 key encryption.

The platform also supports 2FA (two factor authentication) for agent login either via SMS or approved authenticator apps. Admins can also restrict access to ZenDesk accounts to a specific range of IP addresses such as your office sites.  

ZenDesk: Support

Zendesk is a leading customer support software provider, so we expected it to offer the premium support that it promises its users. And it didn’t disappoint. 

For starters, you can speak directly to the Zendesk team by submitting an online ticket, using the online chat tool, calling your local office in almost 20 countries worldwide, or reaching out via one of its various social media profiles. 

Additionally, Zendesk comes with a comprehensive help center that contains answers to most frequently asked questions, along with more detailed guides to optimize your experience.  

There's a dedicated section on the ZenDesk suite, which contains helpful introductions to tools like 'Agent Workspace' and how to use the website or mobile app to have conversations with customers.

The 'Support and Ticketing' section contains answers to common questions like how to manage the ticket workflow or how to integrate with Slack.

The Help page also has a dedicated section on common Admin issues such as user management, account settings and billing, as well as integrating apps.

We were especially impressed by the 'Agent Guide' which contains 'how to' articles on virtually every relevant topic such as working with agents, creating macros and using the ZenDesk mobile app.

ZenDesk: The competition

Zendesk is great, but there are plenty of alternatives out there worth considering if you’re looking for something a little different. 

For example, Freshdesk offers very similar features to the Zendesk Support package. However, it comes with a more beginner-friendly user interface that’s easier to get started with. 

Similarly, HubSpot offers a wide range of support and sales tools that rival Zendesk’s high-end plans. It’s a good like-for-like alternative to Zendesk which we would recommend at least looking at. 

ZenDesk: Final verdict

Overall, Zendesk is a powerful CRM software provider with a range of solutions for businesses of all sizes. We didn’t come across too many negatives when we were testing it out, although the pricing of its high-end plans is quite steep. 

But, cheaper plans start from just $49 per month and come with great features. After all, there’s a reason why over 140,000 customers trust Zendesk as their CRM program of choice. 

• We've also highlighted the best CRM software

RingCentral Contact Center is a powerful program designed to streamline customer service and aid rapid resolutions for any issues—and it’s certainly up there with the best helpdesk software available. It can integrate with a range of popular third-party programs such as Salesforce and Zendesk, and it has a range of powerful features to help your service team.

In our RingCentral Contact Center review, we’ve analyzed every aspect of this program, including its plans and pricing, main features, ease of use, and customer support.

RingCentral Contact Center: Plans and pricing

There are three RingCentral Contact Center plans available for businesses with various needs.

The 'Core' price tier starts at $20 per user per month if you pay annually or $30 if you pay monthly. It's touted as 'a reliable system to get your business up and running.' This seems like a fair assessment, given the core plan includes both unlimited domestic calls as well as SMS/MMS. 

Other features of the core plan include IVR (Interactive Voice Response), which can be integrated with RingCentral Office. Other features include SSO (Single Sign On) as well as analytics for IT Administrators such as call logs and interactive Qos Reports.

The 'Advanced' plan is RingCentral's most popular tier. Prices start at $25 per user per month if paid annually or £35 per user if you pay monthly. 'Advanced' includes all the benefits of Core as well as more advanced features.

These included optional automatic recording of both outbound and inbound calls. There are also superior call handling and monitoring features. These allow Managers to discreetly listen in on calls and even take over if necessary.

The 'Advanced Plan' is also more useful for companies with multiple sites, as it can provide features like individualized outbound caller ID per name per site. This tier is also best for CRM Integration as it provides access to over 300 popular apps including Salesforce and ZenDesk. If your business is still kicking it old school there's even support for Internet Fax.

RingCentral cite their highest priced "Ultra" plan as being best value. Subscriptions start at £35 per user per month if paid annually or £45 per user if paid monthly. The plan includes everything in the 'Advanced' Tier but probably the biggest perk of 'Ultra' is unlimited, enterprise-grade videoconferencing, whiteboards, messaging and file sharing. Those who can afford 'Ultra' also benefit from unlimited storage for files and recordings, as well as enhanced business analytics. 

There are also a number of optional bolt-ons, such as vanity numbers which you can set up for a $30 one-off fee. There are also special pricing plans for Educational institutions, though you'll need to contact RingCentral directly for more information on these pricing packages.

There's a 14-day free trial available to new customers for all plans, during which time you'll receive support for up to 20 phone lines. You can use up to two RingCentral Desktop Phones or just install the app. (Available for Windows, macOS, Android and iOS). SMS doesn't form part of the free trial.

RingCentral Contact Center: Features

As one of the most powerful helpdesk programs available, RingCentral Contact Center is naturally backed by advanced features. For starters, it includes everything that you need to receive incoming calls, use various support channels, and streamline the entire customer service process.

Additionally, it has a range of integrations with powerful CRM platforms and other software. You can also create custom integrations with the platform’s advanced APIs.

On the usability front, RingCentral includes management features to help you control your team and their performance. For example, silent monitoring and whisper coaching will help you train new staff, and the in-depth analytics tools can aid performance monitoring. 

There are also numerous intelligent routing features designed to help customers find relevant information as fast as possible. For instance, it's easy to route customers with friendly IVR and easily manageable call queues. This is also facilitated by 'Virtual PBX', which provides advanced features like virtual extensions without the space and expense of physical hardware like routing switches. 

If you go for the 'Advanced' or 'Ultra' subscription you can also manage multiple sites, making it easier to tailor your services to callers' needs. The use of Cloud VoIP also makes it extremely simple for customers to reach your fellow workers, given that calls can be managed by a single unified app which can be used anywhere there's a connection. 

This ease of use extends to employees as well, as it's extremely simple for managers to add, change and move employees between sites on the go. RingCentral are also trialling a "Push to Talk" feature for the app which will allow real-time communication between workers.

Depending on your subscription plan, you can see more in-depth IT  business analytics too. Dashboards can be customized to generate detailed QoS reports as well as provide information useful for maintenance. 

Overall, the features on offer here are extremely impressive.

RingCentral Contact Center: Interface and in use

The RingCentral Contact Center user interface is intuitive and easy to navigate. It has a menu on the left of the screen for quick navigation, as well as advanced tools to help you get the most out of your customer interactions.

On top of this, the program is available on both desktop and mobile devices. Although the desktop version is slightly more advanced, the mobile apps still boast a selection of powerful tools.

All service staff have to be added to the system through the Central web dashboard before they can begin working.

RingCentral Contact Center: Support

RingCentral Contact Center is backed by self-help and live support streams. Solutions to common problems can be found in the RingCentral knowledge base, which includes tutorials, guides, video resources, and full documentation outlining how the program works.

There is also a selection of live support options for those with more complex issues. Live chat, email, and phone support are available, and there’s even an active community forum where users discuss their problems.

RingCentral Contact Center: Security

RingCentral Contact Center is backed by security features designed to keep sensitive data safe and to keep your service staff working efficiently in all situations.

For starters, certain parts of your Contact Center can be controlled with permission-base access restriction. With this, you can give users access to the tools that they need to do their job. The platform is built on the cloud, and RingCentral guarantees at least 99.99% uptime. 

RingCentral boasts full compliance with numerous security standards, including HIPAA, CPNI, SOX, and PCI.  The platform uses Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption for transmitting data, similar to Microsoft Teams.  Their data centers also have a number of onsite engineers and security guards.

In case you don't want to take RingCentral's word for all of this, the company claim to submit to regular independent audits to make sure they're compliant with all security standards. For instance, RingCentral MVP has earned the Skyhigh’s CloudTrust rating of 'Enterprise-Ready' - their highest rating.

The rating system measures 66 types of risk then awards top marks only to those providers with the very best data protection, identity verification, service security, business practices, and legal protection methods. 

RingCentral Contact Center: The competition

Although RingCentral Contact Center is a great choice, there are other options on the market worth considering. Freshcaller is a popular program that is tailored specifically for small businesses. You don’t need to have any special hardware to use it, and the cheapest plan only requires that you pay for call charges.

RingCentral Contact Center: Final verdict

Ultimately, RingCentral Contact Center is one of the most powerful helpdesk programs in the world. It has a range of advanced features, an intuitive user interface, and the tools to help you manage large teams of customer service specialists. 

On top of this, RingCentral Contact Center is backed by leading safety features, as it's compliant with all relevant industry standards and uses advanced encryption for data transmission. 

There's also a wide range of pre-coded third-party integrations, including popular apps like Salesforce and Microsoft Teams. We were also impressed to see that RingCentral aren't resting on their laurels but are also testing new features like "Push to Talk".

Customer Support is also impressive: there's an extensive knowledge base with an overhauled UI, not to mention a dedicated live chat for customers. 

We were also very pleased to see since our last review in October 2022 that RingCentral is now much more transparent about subscriptions: pricing plans are available to view on their website without users needing to enquire first. 

We've listed the best contact center as a service (CCaaS).