HostMetro is quite a novel player in the web hosting market. Although the founders of the company had a significant amount of prior experience in this business, HostMetro was launched in 2012 in the US. Not surprisingly, their main office is situated there, in Chicago specifically. Curiously, they specialized in shared hosting solutions only. Their main aim (as they claim) is to provide affordable, easy to create, manage and maintain websites and hosting accounts. Apart from the US, HostMetro has managed to develop a considerable customer base in the UK, India and Taiwan.

Their one-and-only data center is deployed in Elk Grove Village (near Chicago) and, according to them, it offers network connectivity, redundancy in power and day-and-night security monitoring. To provide all of its users with a consistency of high speed, HostMetro’s network infrastructure features 10GB per second connections, which is always good to see. In addition, to further guarantee reliability and speed, their servers are run by dual quad-core Intel processors that possess 96GB of RAM and support RAID-protected storage and SSD drivers on their MySQL database servers.

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HostMetro’s main website feels modern, refreshingly original in its visual design and (as you'd expect) user-friendly. All information about the company and their products are presented in a clear manner, and while it doesn’t go into details at times, it does provide a decent amount of information on everything required.

Even though HostMetro lacks an official blog, their social network accounts (Facebook and Twitter) seem to be doing well, creating new content on a day-to-day basis.

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Plans and pricing

When HostMetro declared it will provide affordable pricing, it seems they weren’t exaggerating, since their hosting plans start at quite attractive $2.95 per month. Additionally, the prices are fixed from the moment of sign up, so there are no additional (nor hidden) fees nor price hikes upon renewal to shake you up. In addition to the basic shared hosting plan labeled as “Mega Max”, there is an advanced one called “Super Max',' as well as one for those who want to try out email hosting.

All of these plans share a number of common features including: unlimited email hosting and email accounts; a plentiful of disk space and bandwidth; a domain registration and website builder, both of which are charge-free.

The billing cycle is somewhat flexible and users can choose to be charged on an annual, biennial or triennial basis, and they can do it by using all major credit cards or PayPal.

If HostMetro’s services don’t meet your expectations, there is a money-back guarantee which can be granted upon request within 30 days from the original purchase.

Ease of use

Users moving from another host should know that HostMetro provides charge-free website migration services, but with certain limitations. First, the size of the website mustn’t exceed 3GB, which is needlessly inflexible although it is above the average website size. Second, all site transfers need to be requested within 30 days from creating an account with HostMetro, which is another thing you should bear in mind.

Creating an account with HostMetro is rather refreshingly uncomplicated in terms of one’s user experience. The first decision you’ll have to make is related to your domain: do you want to register a new one (which is free of charge for new users), transfer an old one (given that you have it) or update your nameservers while leaving it with your current manager. After this, you’ll be asked to choose a billing cycle and, if you didn’t intend to commit for a year at least, you might be bummed out by the lack of option for monthly billing. On the bright side, whatever you decide, the price will be locked (due to price lock guarantee), so you won’t have to worry about unpleasant cost-related surprises.

Two additional features you can choose while on this page are Anytime backup (which will cost you $19.95 annually) and an SSL certificate. This might be a letdown if you, like many of us, are used (i.e. being spoiled rotten by other providers) to getting this completely free of charge even with the cheapest plans. With HostMetro it will take $20 for each year, which is good to have in mind in advance. However, ID Protection is cost-free, for a year at least.

To finish creating your account you’ll be required to provide a considerable number of personal information, create a password and select a method of payment, after which you’ll proceed to apply it.

Since industry standard cPanel is provided with all (and when we say “all”, we mean “both of”) HostMetro’s shared hosting plans, you won’t have much choice in the matter. Nevertheless, because there is a consensus that cPanel is one of (if not the one) most user-friendly option out there, this is a bright spot. From there, WordPress is one-click away, as well as other helpful applications. Alternatively, HostMetro includes a website builder with all of its plans.

Speed and experience

Although HostMetro doesn’t promise much about the speed, GTmetrix, a test that monitored speed performance of their main website, has presented us with remarkably promising results. What is more, GTmetrix conclusively rated the performance with an A (97%), which is something we seldom see. The time it required to complete load the page, the requests, total blocking time, largest contentful paint and all other core web metrics were all above the average. Hence, the positive results we got were hardly surprising.

As for uptime, HostMetro offers a 99% guarantee (which is not much), and has a policy to grant one free month of hosting to every customer, provided that their annual uptime falls below the guaranteed percentage. However, after observing the uptime of HostMetro’s main website for a month, UptimeRobot failed to record any downtime at all, presenting us with a flawless performance. Fortunately, those with no such luck  can still get a free month as an apology.

Support

Looking for help on HostMetro’s website will introduce a couple of options and, more importantly, cartoonishly cute Mega Man’s long lost brother, which is (we assume) their incomprehensibly underutilized mascot. On the other hand, HostMetro’s support team is available round-the-clock and can be reached in a number of ways: by email, support ticket, live chat and telephone. The latter is, however, open during the working days only and from 8AM to 8PM (CST).

As an alternative, all are invited to visit HostMetro’s knowledgebase, which features more than 200 articles on various subjects divided into 18 different categories (cPanel, database questions, e-commerce, FTP, security and so on). Among these, there is a category entitled “Video Tutorials” and it provides more than a 100 step-by-step video guides covering many important issues related to cPanel and website management, which is quite commendable. Whether you are a complete beginner or a veteran webmaster, we are sure you’ll find HostMetro’s knowledgebase pretty handy.

The competition

Dedication to shared hosting is one of the traits that HostMetro shares with its fellow US-based host known as PowWeb. While HostMetro offers two plans of different sizes, PowWeb puts forward its one-and-only hosting plan. Although PowWeb includes an SSL certificate with the plan, the price hike after the initial phase might catch you off guard. No such problem should occur when dealing with HostMetro, since the prices are locked following the sign up process.

Like many of its competitors dedicated to shared hosting, One.com tries its best to provide everything to meet the needs of its customers. Despite that, when it comes to customer support One.com falls short in comparison to HostMetro. In addition, while One.com aims to be newbie-friendly, they don’t offer free domain registration, while HostMetro does.

In comparison to HostMetro, HostGator has much more to offer, both to individual bloggers and various sized businesses. Both hosts are beginner-friendly and offer several self-help options, but HostGator adds a free SSL certificate even with the cheapest plan and a 45-day money back guarantee to boot.

Bluehost is another US-based host and one that can offer the same and more in comparison with what HostMetro can. Both of them are beginner-friendly and entry-level shared hosting plans with both hosts being uncannily similar together with their available billing cycles. Even so, more ambitious users are more likely to find a permanent home for their websites with Bluehost, since it offers more hosting types and definitely more than two different-sized hosting plans.

Final verdict

HostMetro is among the very few web hosting providers that offer a price-lock guarantee, so their customers wouldn’t have to suffer an unpleasant surprise of facing a price spike after the initial period. Even popular hosts like Bluehost might strike you with the price spike that doubles the amount you originally paid, if you happen to forget about that fact. HostMetro’s hosting solutions are somewhat limited, but they are also feature-packed and can provide everything that is necessary for a simple website or a small business. Those who are trying to find something more ambitious will have to keep searching and (perhaps) take a look at hosts such as HostGator, Bluehost or Dreamhost.

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HostRocket might not be as famous as some of the bigger companies in the industry, but they have been around for more than two decades, which presents a considerable experience in the field. Founded in 1999 and located in an area known as New York’s Tech Valley (Clifton Park) today they provide web hosting services to approximately 50,000 websites from their US-based data centers. On top of that, HostRocket offers services such as dedicated server, reseller, collocation, e-commerce and application hosting to a large number of customers from all parts of the world. 

Being a private company, HostRocket has certainly come a long way from its humble beginnings, and all without usage of venture capital, funds from outside investors or bank loans. Right from the start, they put a great emphasis on achieving a perfect balance between quality and affordability of their services. Although it all sounds good, HostRocket’s main website in its current state doesn’t inspire much confidence. Its layout, bleak color palette and overall style, together with a rather rough presentation of their services, feel outdated, uninspiring and not very user-friendly.

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HostRocket’s customers are able to choose between four data centers, of which three are in the USA (each in New York, Chicago and San Jose), and the last one is found somewhere in the Netherlands.

The “About” section of the website provides a decent amount of information regarding the company and its data centres. However, HostRocket doesn’t have an official blog at the moment.

Plans and pricing

In comparison to other international providers, HostRocket’s prices for most of its plans are well above average. Fortunately, pricing of the most basic entry-level plan doesn’t fully fall into this category and will get you a free domain name as well. However, as the website is not intuitive enough nor is the presentation of their services linked to hosting, you might find yourself disoriented more often than not.

The monethly shared hosting plan costs $12.56, but the charge will drop significantly if you choose an semi-annual plan ($9.43 per month) or even more so with an annual one ($8.38 for each month). As if this wasn’t enough, all plans shorter than the annual have additional setup fees, which can considerably drive up the price.

With each of these you will gain unlimited website storage, bandwidth and websites as well as unlimited e-mail accounts, all of which sounds pretty good. 

All of HostRocket’s hosting plans include a 30-day money-back guarantee, which will give you plenty of time to make a final decision. 

As for the types of payment, HostRocket accepts credit cards exclusively.

Ease of use

After selecting a hosting plan and its billing cycle, you’ll need to register a new domain (which is free for the first year) or to transfer an existing one to HostRocket. After this, you can check out the details regarding your plan and confirm the billing cycle once more, before proceeding to their shopping cart. If you have selected anything below the annual billing, this is where you notice that setup fees can cost one a small fortune, $29.99 at this point. If you’re lucky enough to have a promotional code, you may validate it here and apply it to your order. 

Creating an account with HostRocket is a simple yet needlessly lengthy procedure when taken with the checkout process as a whole. After providing HostRocket with your personal data and coming up with a password, you can go ahead and select a card type with the required information, as it is the only available method of payment. In addition, if you want to receive marketing notifications via SMS, you may choose so by leaving a checkmark.  

Once the entire process is finalized, you’ll have to wait an hour or two before being able to enter your newly-created website. After finally logging in to HostRocket's site, you’ll find yourself in a completely standard account management from where you can see your plans, domains and tickets, among other things.

Clicking on your hosting account will make a simplified control panel pop up. This panel will allow you to manage e-mail accounts and fire up a dedicated File Manager which is used to upload files for the website you want to create. As an alternative, if you are somewhat accustomed to cPanel, you can log into it and manage all aspects of your website from there. Using Softaculous you can have more than 250 applications installed without a hitch (such as WordPres, PrestaShop, Drupal, Joomla, Magento and more) and get things moving.

Speed and experience

As usual, we monitored the performance speed of HostRocket’s main website with the help of a test made possible by GTmetrix. And, to our satisfaction, it showed rather positive results. To completely load the page, it required merely 3.7 seconds, which looks even better in comparison to the average result of 8.1. Additionally, it took 51 requests, which is, again, pretty good in contrast to the average of 89. In the end, GTmetrix concluded that HostRocket’s website is worthy of a firm B (82%).

HostRocket promises a modest 99.5% of uptime and, according to UptimeRobot, is likely to deliver on its promise. The above mentioned test run for more than a month and recorded just one instance of downtime that lasted for 4 minutes. Thereby, the uptime in general was 99.98%, which is a bit better than promised. As for response time oscillations, there were barely any except for the referenced one, leaving an impression of stability.

Support

When customer support is concerned, HostRocket's landing page features a “Support” menu which can take you to account management, knowledgebase, an option to submit a ticket and a choice to “contact them”, which is essentially the same as submitting a ticket. In addition to this, customers who choose a dedicated, reseller or colocation hosting type may get in touch with the support team via telephone which is available from 9 AM to 9 PM. However, there is a personnel at your disposal day-and-night in case of emergency. Additionally, there is a so-called “FAQ System”, but going for it will merely take you to their knowledgebase.

HostRocket’s knowledgebase is well organized into ten relevant categories and all of them are packed with a number of articles. However, if you can’t see what you’re looking for among them, there is an option to browse through the base by using the search box. The articles themselves are written in straight-to-the-point manner and seem to be helpful enough. Five of them are highlighted as the most popular ones and they cover some important topics for newcomers, such as creating an index page using .htaccess files, domain registry, creating e-mail accounts, using control panel and uploading files to one’s website. 

Overall, HostRocket’s customer support seems to be very informative and helpful, so the only thing that is really lacking in that department (apart from the official forum) is the absence of live chat feature.

The competition

TMDHosting is one of HostRocket’s US-based competitors and an ambitious one to boot. Both of them offer free domain registration for first-time users, but each additional domain registration with HostRocket will cost as much as $20 for each year, which is twice the amount than what is found with most providers, TMDHosting included.

Hostgator includes all the essential features with all its plans, such as: SSL certificates, SpamAssassin and automatic backups, which isn’t something HostRocket will provide you with. Another good thing is HostGator’s website builder, which all users are entitled to without any charge. On the other hand, HostRocket does provide virtually unlimited everything (storage, bandwidth, websites and e-mail accounts) with its hosting plans.

While HostRocket tries to target all businesses regardless of their size, HostDime is more geared towards larger businesses and their needs. Although the latter can also supply a small business with everything, too much of a good thing might not be equally good for the budget.

Bluehost is another well-known host which offers a whole array of services, features and options in general. However, it doesn’t provide a monthly billing for its plans (which HostRocket does) although, honestly, these plans tend to be on the expensive side.

Final verdict

Truth be told, having in mind the fact that HostRocket hosts over 50,000 websites at this moment is a testament to their reliability and good performance. Their plans, for the most part, include many unlimited features and offer a decent value for money, yet there are exceptions. Their shared hosting isn’t bad in itself, but customers who go for a monthly or semi-annual billing system, will be taken by surprise with the charge for additional setup fees. 

Although HostRocket represents a pretty fair price-performance ratio, there aren’t many things that make them stand out among competitors like Bluehost, Hostgator or DreamHost. All of them can get you this and better without breaking the bank.

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