Organizer
Gadget news
The Competitor is a no-nonsense symmetrical Xbox controller that barely puts a foot wrong
8:00 pm | December 19, 2025

Author: admin | Category: Computers Gadgets Gaming | Tags: , , , | Comments: Off

The Competitor: one-minute review

The Competitor is an Xbox and PC-compatible controller from manufacturer Hyperkin that adopts a DualSense-like appearance and symmetrical thumbstick layout. While it does feature niceties like drift-resistant Hall effect sticks and triggers, I’ve found it to be a blissfully simple controller.

The Competitor has no fancy RGB lighting, no gyro sensors, no trigger locks, no wireless connectivity options, and no supporting apps or software. It’s also impressively cheap, has a nice design, and a great idea or two of its own. Its straightforward nature serves it well, and it’s one reason why it’s one of the best Xbox controllers I’ve tested in quite a while.

Some of my favorite controllers in recent years have been the likes of the Razer Wolverine V3 Pro and GameSir Tarantula Pro - both gamepads that are stuffed with desirable features that definitely make their price tags trend upward. The Competitor’s stripped-back, simplistic nature is actually quite refreshing in comparison, and is a staunch reminder that controllers don’t need to be a smorgasbord to remain appealing in the contemporary market.

There are some slight missteps. I’ve never been a fan of the PlayStation-style D-pad adopted here, the Menu and Share buttons are rather awkwardly-placed, and - while this is certainly personal preference and not indicative of The Competitor’s quality - it lacks wireless connectivity. Though at its relatively low price point, it’s easy to forgive these shortcomings.

The Competitor

(Image credit: Future)

The Competitor review: price and availability

  • List price: $49.99 / £39.99 (around AU$74.95)
  • Available from most major retailers in the US and UK
  • Compares in price to similarly cheap controllers like the GameSir Kaleid

You can get The Competitor today for $49.99 / £39.99 (around AU$74.95), making it one of the cheaper Xbox and PC controllers that’s actually worth recommending. Readily available at Amazon in the US and the UK, you’ll also likely find it at your local retailers of choice, including Best Buy in the US and Argos in the UK.

The cheaper Xbox controller spectrum has gotten broader in recent years, with pads like the GameSir Kaleid ($49.99 / £59.99) and 8BitDo Pro 2 ($44.99 / £39.99) also coming in at similar price points. The Competitor, rather fittingly, has some tough competition in the space, then, but I’d definitely say it’s comparable in quality to those aforementioned pads.

The Competitor review: Specs

Price

$49.99 / £39.99 (around AU$74.95)

Weight

7.1oz / 200g

Dimensions

6.2 x 5.0 x 2.5in / 158 x 127 x 64mm

Compatibility

Xbox Series X, Xbox Series S, Xbox One, PC

Connection type

Wired (USB-C)

Battery life

N/A

The Competitor

(Image credit: Future)

The Competitor review: design and features

The Competitor differs from most Xbox controllers in its symmetrical thumbstick layout and design that’s practically identical to that of the DualSense Wireless Controller. You’ll find the same boomerang-esque shape here, with similarly designed D-pad and face buttons.

I wouldn’t say build quality is luxurious, certainly not up to the DualSense standard, but it does the job at its price point. That is to be expected, though, given the lower price. Otherwise, nothing about the controller screams cut corners or lazy design; it’s an extremely tight ship. Usually, you’d expect one or two blemishes to stand out on budget-friendly controllers.

But my only issues, really, are the slightly awkward placement of the central Menu and Share buttons, as well as the spongy-feeling PlayStation-style d-pad. However, the latter comes down to personal preference more than anything else.

The color scheme of The Competitor is quite pleasing, too. It sports a black and white aesthetic in a sort of ‘X’ pattern across the front of the pad. The face buttons and d-pad have a translucent, glossy finish that feels quite nice against your thumbs, too.

The Competitor

(Image credit: Future)

The Competitor review: Performance

The Competitor is a strictly wired controller. However, that’s not strange at its relatively low price point, so easy to forgive. That said, if you’d prefer a wireless model, you may be better off checking out similarly priced gamepads like the Xbox Wireless Controller or 8BitDo Pro 2.

What isn’t a guarantee for cheap controllers is the inclusion of drift-resisting Hall effect thumbsticks, but they are here on The Competitor. The sticks themselves feel great, too, with solid responsiveness and a rugged textured finish around the edges.

The Competitor features two remappable buttons on the rear of the controller. And these are easy enough to customize by holding the mapping button on the back, in conjunction with one of these rear buttons and one of the main ones on the front.

These remappable buttons are assigned by default, which I typically find a touch annoying. However, this is alleviated by a handy feature you don’t see on all that many controllers. There are lock switches for both remappable buttons, which can prevent them from being pressed in entirely. It’s arguably a bit of a workaround to keep them unassigned, but I welcome the ability to manually enable or disable them in such a way.

The Competitor

(Image credit: Future)

Should I buy The Competitor?

Buy it if...

You want an affordable, effective controller
The Competitor simply does what it says on the tin (or, um, the cardboard box, I suppose). It’s a straightforward gamepad with no obvious flaws, available at a fittingly competitive price point.

You’re looking for a drift-beating option with light features
Hall effect sticks and two remappable buttons are present here. It’s on the lighter side in terms of features, but it’s really all a controller at this price needs to stand out.

Don't buy it if...

You want a more robust D-pad
Some game genres, like fighting games and platformers, benefit from a more well-rounded d-pad than the one on The Competitor. I actually love the circular design of the Xbox Wireless Controller's d-pad, and would recommend it over The Competitor if that's something that will be important to you.

You’re on PS5
The Competitor isn’t compatible with PlayStation hardware, despite the DualSense-looking design. Consider checking out our best PS5 controllers guide if you’re shopping for a Sony gamepad instead.

The Competitor review: Also consider

If The Competitor isn’t quite competitive enough for you, here are a couple other options very much worthy of consideration.

The Competitor

Xbox Wireless Controller

GameSir Super Nova

Price

$49.99 / £39.99 (around AU$74.95)

$59.99 / £54.99 / AU$74

$44.99 / £49.99 / AU$89

Weight

7.1oz / 200g

8.5oz / 241g

9.3oz / 263g

Dimensions

6.2 x 5.0 x 2.5in / 158 x 127 x 64mm

5.9 x 4.1 x 2.4in / 150 x 105 x 60mm

6.1 x 4.2 x 2.3in / 156 x 106 x 59mm

Compatibility

Xbox Series X, Xbox Series S, Xbox One, PC

Xbox Series X, Xbox Series S, Xbox One, PC

PC, Switch, Switch 2

Connection type

Wired (USB-C)

Wireless (Xbox), Wired (USB-C)

Wireless (Bluetooth, 2.4GHz USB dongle), Wired (USB-C)

Battery life

N/A

Varies, around 20-40 hours

15 hours

Xbox Wireless Controller
Always an incredibly solid choice, the official Xbox Wireless Controller isn’t big on bonus features, but it offers incredible reliability and is available in countless color options these days.

Read our full Xbox Wireless Controller review

GameSir Super Nova
While losing Xbox compatibility, this is a fantastic and affordable wireless controller for PC and the Switch family of consoles. I’d go for this one if you’re after a PC controller and interested in a budget-friendly wireless option. Oh, it comes with a charging dock and some lovely color options, too.

Read our full GameSir Super Nova review

How I tested The Competitor

  • Tested for one week
  • Primarily tested on PC
  • Played a wide range of games

I tested The Competitor over the course of about a week, putting the wired wonder through its paces primarily on a gaming PC with my Steam library. All my go-to games were present here, including Final Fantasy 14 Online, Tekken 8, Elden Ring Nightreign, and Tokyo Xtreme Racer.

Given the shape and feel of the controller, I tried to compare the experience of playing with The Competitor to that of the DualSense Wireless Controller. Obviously, the PlayStation controller is more feature-rich, with bespoke haptic feedback and adaptive triggers, as well as its touchpad. Build quality isn’t quite as strong with The Competitor, in comparison, but it’s certainly not miles off, given the price.

First reviewed December 2025

Read more about how we test

Samsung Galaxy S26 series once again rumored to arrive in February
6:32 pm |

Author: admin | Category: Mobile phones news | Comments: Off

Earlier today, Samsung made the Exynos 2600 chipset official, and this will be featured in some members of the upcoming Galaxy S26 family in some markets. Covering the event, a Korean publication has once again said that the S26 series will become official at some point in February, and will be unveiled at a special event taking place somewhere in the US. Samsung Galaxy S25 series This was rumored in early November, but then another report from a few weeks later claimed the launch would actually take place in January. So, if you're keeping score, February seems to be in the lead...

Oppo Reno15 Pro Max may have been spotted on Geekbench
5:01 pm |

Author: admin | Category: Mobile phones news | Comments: Off

Oppo already launched the Reno15 and Reno15 Pro in China, but we've been hearing a lot of rumors about a Reno15 Pro Max as well, and that one still isn't official. That could change soon, as it may have been spotted in the Geekbench database with the model number CPH2811. It is powered by the same MediaTek Dimensity 8450 SoC as the Reno15 and Reno15 Pro, and in the specific prototype which ran the benchmark this was paired with 12GB of RAM. The phone will run Android 16 with ColorOS 16 on top from day one. It's unclear what's going on here, perhaps the Reno15 Pro Max will only be...

Oppo Reno15 Pro Max may have been spotted on Geekbench
5:01 pm |

Author: admin | Category: Mobile phones news | Comments: Off

Oppo already launched the Reno15 and Reno15 Pro in China, but we've been hearing a lot of rumors about a Reno15 Pro Max as well, and that one still isn't official. That could change soon, as it may have been spotted in the Geekbench database with the model number CPH2811. It is powered by the same MediaTek Dimensity 8450 SoC as the Reno15 and Reno15 Pro, and in the specific prototype which ran the benchmark this was paired with 12GB of RAM. The phone will run Android 16 with ColorOS 16 on top from day one. It's unclear what's going on here, perhaps the Reno15 Pro Max will only be...

I tested the Ricoh GR IV compact camera — it’s a surprising upgrade, for good and for bad
3:36 pm |

Author: admin | Category: Cameras Compact Cameras Computers Gadgets | Comments: Off

Ricoh GR IV: two-minute review

I'm already a fan of the Ricoh GR series of premium compact cameras, having purchased the GR IIIx several years ago. There really is no other camera this small that can shoot photos that look this good – and that's why I've featured it in my best compact camera and best point-and-shoot camera guides.

My GR III series camera is far from perfect, though. It's prone to damage, its autofocus can be really sluggish at times, and it could do with a built-in flash. I'd also love a tilt screen – oh and poor battery life is another gripe among users.

Despite these limitations I still carry my Ricoh with me most days, but I've been keeping a keen eye out for the arrival of its successor, in the hope it could deliver particular upgrades and become my perfect compact. Well, the Ricoh GR IV is finally here, six years after the GR III, and I've had my hands on it for around three weeks, with the new camera in one pocket and my GR IIIx in the other.

So is the GR IV my dream upgrade? Not quite... but it is a better camera in many other ways. I'm disappointed that the build quality is mostly the same (besides what Ricoh says is better sealing on the new lens), in that it isn't technically weather-sealed and so will need looking after, even though its feels decent in the hand.

On the plus side, I was already happy with the image quality from my GR III, but Ricoh has introduced a new 26MP sensor and refined the lens to further improve quality, while the sensor has improved 5-axis stabilization.

Ricoh GR IV compact camera in user's hand, flowers behind

(Image credit: Future / Tim Coleman)

As mentioned, I was hoping for a built-in flash this time around, but the GR IV doesn't have one; ditto a tilt screen. I also wanted much better autofocus performance, but I'm not seeing enough of a difference.

On the flip-side, again, the GR IV delivers some significant upgrades that I didn't see coming: internal storage is bumped up from 2GB to 53GB, there's a new bigger battery with approximately 20% better capacity, and the body is even slimmer, with a refined grip making the camera feel even better in the hand.

You get the picture – the GR IV is a decent upgrade for certain users, but one to skip for others. I for one can't see a good enough reason to splash out, but I understand why others would. And for those who are new to the series and looking for a premium compact, you won't find a better one at this size.

A word of thanks

A special mention goes to Park Cameras (UK) who loaned me the Ricoh GR IV and made this review possible.

One final, and significant, entry for the 'cons' column is that the list price has been hiked by around 20% over the GR III's, depending on where you live (the GR III originally cost $999 / £899 in 2019). I firmly believe that $1,150 / £1,000 is a much fairer price for the GR IV than $1,500 / £1,200 / AU$2,200.

What has caught my eye, however, is Ricoh announcing that a GR IV Monochrome is in the pipeline, which would be the first black-and-white-only camera in the series. I'm a fan of the black-and-white profiles in these cameras, and I shoot the majority of my pictures in monochrome, so this niche version could well be my next camera purchase.

Ricoh GR IV compact camera in user's hand

(Image credit: Future / Tim Coleman)

Ricoh GR IV: price and availability

  • Launched on August 20, 2025
  • Announced alongside the new Ricoh GF-2 flash
  • Priced at $1,499 / £1,199 / AU$2,199

The Ricoh GR IV was first unveiled in May 2025 and went on sale from August, with a launch price of $1,499 / £1,199 / AU$2,199. That's an approximately 20% mark-up over the GR III, depending on which region you live in.

I wish the GR IV had a built-in flash, but in its absence Ricoh has done the next best thing, launching a new GF-2 flash that sits in the GR IV's hotshoe and is suitably tiny. It wasn't available to me while I was testing the camera, so I'm yet to use it, but it's also compatible with GR III cameras (with reduced funtionality) so I expect I'll be buying one.

Ricoh GR IV: specs

Ricoh GR IV Specs

Sensor

APS-C, 5-axis stabilization

Resolution

26MP

Video

1080p up to 60fps

Lens

18.3mm (28mm equiv.) f/2.8-16

Screen

3.0in, 1.04m-dots

Dimensions

109.4 x 61.1 x 32.7 mm

Weight

262g (with battery + card)

Battery life

250 shots (approx)

Memory

microSD, internal 53GB

Ricoh GR IV: design

  • Slim body and refined grip give a secure and comfortable single-hand hold
  • Easily slips into a pocket
  • Still no built-in flash or weather sealing
  • Internal storage upped from 2GB to 53GB
  • Fixed touchscreen can be hard to see in bright light

The GR IV might look largely the same as the GR III, but there are design tweaks to the new camera that add up to improve the overall handling.

Its width and height are essentially the same, meaning the GR IV will still easily slip into a trouser pocket – the same can't be said for the bulkier Fujifilm X100VI. What's new, and seriously impressive, is that Ricoh has slimmed down the GR IV compared to the GR III, while keeping the grip depth the same.

The GR IV immediately felt different in the hand to me, having been so used to the GR III – the slimmer body and refined grip give a secure and comfortable hold with just one hand, however you're holding the camera. It's a tiny design tweak that makes a big difference – I often want to shoot with one hand using my GR III, but to do so comfortably I've had to attach a separate thumb grip.

Ricoh has reverted back to the ± button that was on the GR II, but dropped from the GR III. This can control the likes of exposure compensation, and overall it's a welcome return, even if I found myself tapping the button all too easily.

Three of my top wishes as a GR III user interested in this successor sadly remain elusive – there's no built-in flash, tilt screen, or weather sealing. Those upgrades alone would have had me reaching for my wallet.

A built-in flash would be supremely helpful for portraits at parties – without one, I wouldn't really use the GR IV in such scenarios. Ricoh has, as mentioned, announced the tiny GF-2 external flash, which is an accessory I will absolutely look into purchasing.

I find the fixed touchscreen of my GR III hard to see clearly in bright light, and it doesn't make low-angle shooting easy. A tilt screen would help no end, but sadly this is another potential upgrade that didn't materialize.

However, it's the lack of weather sealing that's the real kicker for me. I've taken my GR III in for minor repairs twice in the years I've had it – cheap repairs for seized buttons, caused by moisture ingress – while the pop-out lens is beginning to struggle on start up. Ricoh says there is better sealing in the new lens, but besides this, build quality is the same. As such, I'd be conscious of the need to look after the GR IV, which is something I don't want to think about with an everyday camera that's in my pocket.

To Ricoh's credit, there are other upgrades. The internal storage has been upped from 2GB to 53GB, and there's a larger-capacity battery inside too, even if this has necessitated a switch from SD card to micro SD, which is a fiddly card slot on the GR IV.

Ricoh GR IV: features and performance

  • New 26MP sensor with improved 5-axis stabilization
  • Speedier start-up time and longer battery life
  • (Unchanged) 1080p video is an afterthought

If you're unfamiliar with the Ricoh GR series of digital compacts, then you'll probably struggle to spot meaningful upgrades in the GR IV over the GR III – and the former camera is six years old now, having been released in 2019.

For those like me that are familiar, however – and I suspect that's many of you reading this review – the headline upgrade is the new 26MP sensor.

Sure, a 2MP bump from 24MP to 26MP is hardly worth mentioning, but the improved 5-axis stabilization certainly is, and in my opinion it's a key improvement. The GR III has less effective 3-axis stabilization.

I was able to shoot handheld images with a shutter speed as slow as one second, and for most shots at half a second, and detail still looked sharp. This offers the potential for creative long-exposure effects and can improve low-light image quality, assuming you don't need to freeze movement. Check out a few long exposure effect images in the gallery above.

The GR IV isn't short of color profiles either. I'm a fan of the hard monotone profile which produces punchy black-and-white images with an infrared photography-like effect (see the punchy sky images in the gallery above). At other times, I was drawn to the cinema color profiles for a gritty effect which suited nighttime images across London. In the gallery of images below, I've used a range of these color profiles.

There's a macro photography setting, which reduces the minimum focus distance and enables proper close up photography. This, as like with GR III cameras, is another string to the GR IV's bow.

Start-up time has been improved too, not that the GR III was a slouch. I had the GR III and GR IV side by side and turned the cameras on at the same time, and the GR IV was ready to go a fraction quicker – it makes a real difference for an everyday camera with which you'll often want to be ready to shoot quickly. If this was a wild west showdown against most other cameras, the GR IV would be busting open the saloon doors and demanding a victory whiskey.

I can't say the same for autofocus performance. Ricoh has improved autofocus speed and reliability from the GR III, but not by much. The AF assist light helps in low-contrast lighting, as do additional focusing modes added to the series via firmware updates in recent years, such as new zone-focusing options, but it would be generous of me to Ricoh to say better autofocus is a reason to upgrade here.

Battery life sees a decent improvement. There's a new larger-capacity unit inside which delivers a 20% bump in shot life. Still, where the GR III has poor battery life at around 200 shots, the GR IV's is only less poor at 240 shots. Personally, though, I think limited battery life is completely forgiveable for such a small camera, and it's impressive that Ricoh has squeezed a better battery into what is actually a fractionally smaller camera.

Overall, there are some decent improvements in the GR IV, depending on how and what you like to shoot.

Should I buy the Ricoh GR IV?

Ricoh GR IV compact camera in user's hand with wooden slats in the background

(Image credit: Future / Tim Coleman)

Buy it if...

You want a truly pocketable camera with supreme image quality
The 5-axis stabilized 26MP APS-C sensor and refined 28mm lens are a superb combo for photo-philes.

You want an everyday carry that isn't your phone
Slipping into a pocket, the GR IV is a camera that you can carry with you almost everywhere – just don't take it to the beach.

Don't buy it if...

You shoot a lot in low light
With no built-in flash and autofocus that can struggle at times, the GR IV has its limitations in low light.

You want an indestructible camera
Ricoh says it has improved the sealing of the lens to repel dust ingress, but the camera isn't weather sealed, and as such you need to look after it – as I know from my experience with my GR III!

You shoot a lot of video
Maxing out at 1080p, video recording is very much an afterthought in the GR IV. It's nice to have all the same, but you'll be better off using your phone.

How I tested the Ricoh GR IV

Ricoh GR IV compact camera in user's hand with wooden slats in the background

(Image credit: Future / Tim Coleman)
  • Park Cameras loaned me the camera for several weeks
  • I shot 1,000-plus photos in RAW + JPEG
  • I carried the camera every day, using it in a range of scenarios

I used the Ricoh GR IV regularly for around three weeks, with thanks to Park Cameras (UK) for the loan. During this time I took over 1,000 photos, documenting everyday life and of course playing with the various color profiles and creative techniques possible with the GR IV.

I pushed the limit of the camera's stabilization, taking handheld long-exposure photos. I shot photos of the same scenes at different apertures to assess the quality at each setting, and checked for lens distortions.

I noted how many photos I could take with a fully charged battery, and in general I've looked after the camera rather than push it in adverse conditions. I bring several years of experience with the Ricoh GR series into this review, most recently as an owner of the GR IIIx.

First reviewed November 2025

I tested the Ricoh GR IV compact camera — it’s a surprising upgrade, for good and for bad
3:36 pm |

Author: admin | Category: Cameras Compact Cameras Computers Gadgets | Comments: Off

Ricoh GR IV: two-minute review

I'm already a fan of the Ricoh GR series of premium compact cameras, having purchased the GR IIIx several years ago. There really is no other camera this small that can shoot photos that look this good – and that's why I've featured it in my best compact camera and best point-and-shoot camera guides.

My GR III series camera is far from perfect, though. It's prone to damage, its autofocus can be really sluggish at times, and it could do with a built-in flash. I'd also love a tilt screen – oh and poor battery life is another gripe among users.

Despite these limitations I still carry my Ricoh with me most days, but I've been keeping a keen eye out for the arrival of its successor, in the hope it could deliver particular upgrades and become my perfect compact. Well, the Ricoh GR IV is finally here, six years after the GR III, and I've had my hands on it for around three weeks, with the new camera in one pocket and my GR IIIx in the other.

So is the GR IV my dream upgrade? Not quite... but it is a better camera in many other ways. I'm disappointed that the build quality is mostly the same (besides what Ricoh says is better sealing on the new lens), in that it isn't technically weather-sealed and so will need looking after, even though its feels decent in the hand.

On the plus side, I was already happy with the image quality from my GR III, but Ricoh has introduced a new 26MP sensor and refined the lens to further improve quality, while the sensor has improved 5-axis stabilization.

Ricoh GR IV compact camera in user's hand, flowers behind

(Image credit: Future / Tim Coleman)

As mentioned, I was hoping for a built-in flash this time around, but the GR IV doesn't have one; ditto a tilt screen. I also wanted much better autofocus performance, but I'm not seeing enough of a difference.

On the flip-side, again, the GR IV delivers some significant upgrades that I didn't see coming: internal storage is bumped up from 2GB to 53GB, there's a new bigger battery with approximately 20% better capacity, and the body is even slimmer, with a refined grip making the camera feel even better in the hand.

You get the picture – the GR IV is a decent upgrade for certain users, but one to skip for others. I for one can't see a good enough reason to splash out, but I understand why others would. And for those who are new to the series and looking for a premium compact, you won't find a better one at this size.

A word of thanks

A special mention goes to Park Cameras (UK) who loaned me the Ricoh GR IV and made this review possible.

One final, and significant, entry for the 'cons' column is that the list price has been hiked by around 20% over the GR III's, depending on where you live (the GR III originally cost $999 / £899 in 2019). I firmly believe that $1,150 / £1,000 is a much fairer price for the GR IV than $1,500 / £1,200 / AU$2,200.

What has caught my eye, however, is Ricoh announcing that a GR IV Monochrome is in the pipeline, which would be the first black-and-white-only camera in the series. I'm a fan of the black-and-white profiles in these cameras, and I shoot the majority of my pictures in monochrome, so this niche version could well be my next camera purchase.

Ricoh GR IV compact camera in user's hand

(Image credit: Future / Tim Coleman)

Ricoh GR IV: price and availability

  • Launched on August 20, 2025
  • Announced alongside the new Ricoh GF-2 flash
  • Priced at $1,499 / £1,199 / AU$2,199

The Ricoh GR IV was first unveiled in May 2025 and went on sale from August, with a launch price of $1,499 / £1,199 / AU$2,199. That's an approximately 20% mark-up over the GR III, depending on which region you live in.

I wish the GR IV had a built-in flash, but in its absence Ricoh has done the next best thing, launching a new GF-2 flash that sits in the GR IV's hotshoe and is suitably tiny. It wasn't available to me while I was testing the camera, so I'm yet to use it, but it's also compatible with GR III cameras (with reduced funtionality) so I expect I'll be buying one.

Ricoh GR IV: specs

Ricoh GR IV Specs

Sensor

APS-C, 5-axis stabilization

Resolution

26MP

Video

1080p up to 60fps

Lens

18.3mm (28mm equiv.) f/2.8-16

Screen

3.0in, 1.04m-dots

Dimensions

109.4 x 61.1 x 32.7 mm

Weight

262g (with battery + card)

Battery life

250 shots (approx)

Memory

microSD, internal 53GB

Ricoh GR IV: design

  • Slim body and refined grip give a secure and comfortable single-hand hold
  • Easily slips into a pocket
  • Still no built-in flash or weather sealing
  • Internal storage upped from 2GB to 53GB
  • Fixed touchscreen can be hard to see in bright light

The GR IV might look largely the same as the GR III, but there are design tweaks to the new camera that add up to improve the overall handling.

Its width and height are essentially the same, meaning the GR IV will still easily slip into a trouser pocket – the same can't be said for the bulkier Fujifilm X100VI. What's new, and seriously impressive, is that Ricoh has slimmed down the GR IV compared to the GR III, while keeping the grip depth the same.

The GR IV immediately felt different in the hand to me, having been so used to the GR III – the slimmer body and refined grip give a secure and comfortable hold with just one hand, however you're holding the camera. It's a tiny design tweak that makes a big difference – I often want to shoot with one hand using my GR III, but to do so comfortably I've had to attach a separate thumb grip.

Ricoh has reverted back to the ± button that was on the GR II, but dropped from the GR III. This can control the likes of exposure compensation, and overall it's a welcome return, even if I found myself tapping the button all too easily.

Three of my top wishes as a GR III user interested in this successor sadly remain elusive – there's no built-in flash, tilt screen, or weather sealing. Those upgrades alone would have had me reaching for my wallet.

A built-in flash would be supremely helpful for portraits at parties – without one, I wouldn't really use the GR IV in such scenarios. Ricoh has, as mentioned, announced the tiny GF-2 external flash, which is an accessory I will absolutely look into purchasing.

I find the fixed touchscreen of my GR III hard to see clearly in bright light, and it doesn't make low-angle shooting easy. A tilt screen would help no end, but sadly this is another potential upgrade that didn't materialize.

However, it's the lack of weather sealing that's the real kicker for me. I've taken my GR III in for minor repairs twice in the years I've had it – cheap repairs for seized buttons, caused by moisture ingress – while the pop-out lens is beginning to struggle on start up. Ricoh says there is better sealing in the new lens, but besides this, build quality is the same. As such, I'd be conscious of the need to look after the GR IV, which is something I don't want to think about with an everyday camera that's in my pocket.

To Ricoh's credit, there are other upgrades. The internal storage has been upped from 2GB to 53GB, and there's a larger-capacity battery inside too, even if this has necessitated a switch from SD card to micro SD, which is a fiddly card slot on the GR IV.

Ricoh GR IV: features and performance

  • New 26MP sensor with improved 5-axis stabilization
  • Speedier start-up time and longer battery life
  • (Unchanged) 1080p video is an afterthought

If you're unfamiliar with the Ricoh GR series of digital compacts, then you'll probably struggle to spot meaningful upgrades in the GR IV over the GR III – and the former camera is six years old now, having been released in 2019.

For those like me that are familiar, however – and I suspect that's many of you reading this review – the headline upgrade is the new 26MP sensor.

Sure, a 2MP bump from 24MP to 26MP is hardly worth mentioning, but the improved 5-axis stabilization certainly is, and in my opinion it's a key improvement. The GR III has less effective 3-axis stabilization.

I was able to shoot handheld images with a shutter speed as slow as one second, and for most shots at half a second, and detail still looked sharp. This offers the potential for creative long-exposure effects and can improve low-light image quality, assuming you don't need to freeze movement. Check out a few long exposure effect images in the gallery above.

The GR IV isn't short of color profiles either. I'm a fan of the hard monotone profile which produces punchy black-and-white images with an infrared photography-like effect (see the punchy sky images in the gallery above). At other times, I was drawn to the cinema color profiles for a gritty effect which suited nighttime images across London. In the gallery of images below, I've used a range of these color profiles.

There's a macro photography setting, which reduces the minimum focus distance and enables proper close up photography. This, as like with GR III cameras, is another string to the GR IV's bow.

Start-up time has been improved too, not that the GR III was a slouch. I had the GR III and GR IV side by side and turned the cameras on at the same time, and the GR IV was ready to go a fraction quicker – it makes a real difference for an everyday camera with which you'll often want to be ready to shoot quickly. If this was a wild west showdown against most other cameras, the GR IV would be busting open the saloon doors and demanding a victory whiskey.

I can't say the same for autofocus performance. Ricoh has improved autofocus speed and reliability from the GR III, but not by much. The AF assist light helps in low-contrast lighting, as do additional focusing modes added to the series via firmware updates in recent years, such as new zone-focusing options, but it would be generous of me to Ricoh to say better autofocus is a reason to upgrade here.

Battery life sees a decent improvement. There's a new larger-capacity unit inside which delivers a 20% bump in shot life. Still, where the GR III has poor battery life at around 200 shots, the GR IV's is only less poor at 240 shots. Personally, though, I think limited battery life is completely forgiveable for such a small camera, and it's impressive that Ricoh has squeezed a better battery into what is actually a fractionally smaller camera.

Overall, there are some decent improvements in the GR IV, depending on how and what you like to shoot.

Should I buy the Ricoh GR IV?

Ricoh GR IV compact camera in user's hand with wooden slats in the background

(Image credit: Future / Tim Coleman)

Buy it if...

You want a truly pocketable camera with supreme image quality
The 5-axis stabilized 26MP APS-C sensor and refined 28mm lens are a superb combo for photo-philes.

You want an everyday carry that isn't your phone
Slipping into a pocket, the GR IV is a camera that you can carry with you almost everywhere – just don't take it to the beach.

Don't buy it if...

You shoot a lot in low light
With no built-in flash and autofocus that can struggle at times, the GR IV has its limitations in low light.

You want an indestructible camera
Ricoh says it has improved the sealing of the lens to repel dust ingress, but the camera isn't weather sealed, and as such you need to look after it – as I know from my experience with my GR III!

You shoot a lot of video
Maxing out at 1080p, video recording is very much an afterthought in the GR IV. It's nice to have all the same, but you'll be better off using your phone.

How I tested the Ricoh GR IV

Ricoh GR IV compact camera in user's hand with wooden slats in the background

(Image credit: Future / Tim Coleman)
  • Park Cameras loaned me the camera for several weeks
  • I shot 1,000-plus photos in RAW + JPEG
  • I carried the camera every day, using it in a range of scenarios

I used the Ricoh GR IV regularly for around three weeks, with thanks to Park Cameras (UK) for the loan. During this time I took over 1,000 photos, documenting everyday life and of course playing with the various color profiles and creative techniques possible with the GR IV.

I pushed the limit of the camera's stabilization, taking handheld long-exposure photos. I shot photos of the same scenes at different apertures to assess the quality at each setting, and checked for lens distortions.

I noted how many photos I could take with a fully charged battery, and in general I've looked after the camera rather than push it in adverse conditions. I bring several years of experience with the Ricoh GR series into this review, most recently as an owner of the GR IIIx.

First reviewed November 2025

OnePlus 15R teardown video reveals repair-friendly design
3:36 pm |

Author: admin | Category: Mobile phones news | Comments: Off

The brand-new OnePlus 15R is the latest device to get the teardown treatment from PBKreviews. The companion to the OnePlus 15 comes with a nearly identical design to its flagship sibling and the teardown process has more than a few similarities. The teardown follows the standardized procedure of removing the SIM tray, heating up the glass back plate and prying the panel off. We can then see the camera island, which is held in place by 4x Phillips screws. If you want to go deeper into the 15R, you’ll have to remove a whopping 17 Phillips screws. The battery cables are hidden...

Realme 16 Pro series’ India launch date announced
2:33 pm |

Author: admin | Category: Mobile phones news | Comments: Off

A few days ago, Realme announced it would unveil the Realme 16 Pro series on January 6, 2026. Today, the company announced it will launch the lineup in India on the same day at 12 PM IST. Tested by Vicky. Trusted in portraits.From subtle details to confident frames, the #realme16ProSeries is built for portraits that feel real on Vicky, and on you.Launching on 6th Jan, 12 PM.Know More:https://t.co/Vk3a5ORmvH https://t.co/Ar1BcHr0iw… pic.twitter.com/ilBqhD8bnE— realme (@realmeIndia) December 19, 2025 The Realme 16 Pro series includes two smartphones: the Realme 16 Pro and the Realme 16...

Microsoft Dynamics 365 CRM review 2026
2:29 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: , | Comments: Off

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses manage customer data, streamline sales and service processes, and gain actionable insights.

Dynamics 365 integrates tightly with the Microsoft ecosystem, including Office apps like Outlook, Word, and Excel. This allows for seamless data sharing and collaboration for cloud-based businesses already using Microsoft 365. It also offers connectors to many popular third-party business apps.

While it delivers a lot of functionality, Dynamics 365’s interface can feel a bit complex and overwhelming at first for smaller business users. The pricing model is also on the higher end compared to some other CRM platforms. But for organizations already using Microsoft tools, Dynamics 365 CRM is a powerful platform to unify customer data and processes.

Microsoft Dynamics 365 core capabilities

screenshot of microsoft dynamics 365

(Image credit: Microsoft)

Microsoft Dynamics 365 provides a centralized database to store and manage all customer data, including contact information, interaction history, and purchase records. This allows sales and marketing teams to have a complete 360-degree view of each customer.

Contact management in Dynamics 365 enables users to easily track and manage leads, opportunities, and customer accounts. The system can automatically capture lead and customer data from various sources, like web forms, and import it into the CRM. Users can then qualify and nurture leads through the sales pipeline using built-in workflows and automation.

Dynamics 365 also offers advanced sales forecasting and analytics capabilities. Sales managers can get real-time visibility into their team's performance and pipeline with interactive dashboards and reports. AI-driven insights help predict revenue, uncover at-risk deals, and provide actionable recommendations to improve win rates. Integration with Microsoft's Power BI tool allows for even deeper analysis.

To optimize marketing efforts, Dynamics 365 includes features for segmenting customers, managing campaigns, and tracking ROI across channels. Marketers can use the data in the CRM to personalize their messaging and target high-value prospects. The system also has native integrations with LinkedIn and other social media platforms for social selling.

For on-the-go sales reps, Dynamics 365 provides a fully-featured mobile app. It has an intuitive interface that allows reps to access and update customer data, manage their pipeline, and even scan business cards to create new contacts - all from their smartphone. Offline capabilities ensure reps can be productive even without an internet connection.

Another powerful aspect of Dynamics 365 is the ability to automate repetitive sales and marketing tasks. Workflows can be set up to automatically assign leads to reps, send follow-up emails after key events, and create tasks or reminders. This frees up the team's time to focus on higher-value activities.

Integration is also a strong point of Dynamics 365. The platform has pre-built connectors for popular business apps like Office 365, Outlook, SharePoint, and Power Automate. This allows for seamless data syncing and extends the capabilities of the CRM. Custom integrations can also be built using the system's open API.

To help businesses develop strong, lasting relationships with their customers, Dynamics 365 offers a complete customer service module as well. It includes features like case management, knowledge base, and SLAs. Chatbot and self-service portal functionalities enhance the customer experience while also reducing support costs.

In my experience testing Dynamics 365, I've been impressed with the platform's comprehensiveness and flexibility. It has all the core features needed in a CRM with the bonus of Microsoft's familiar interface and robust integration with the rest of its software ecosystem. Setup and navigation are very user-friendly.

However, for smaller businesses, the vast capabilities may be overkill. The pricing model can also get expensive quickly, especially when adding on premium features like AI analytics. Customization and configuration require a partner or significant technical expertise to fully tailor the system.

How easy is Microsoft Dynamics 365 to use?

screenshot of microsoft dynamics 365

(Image credit: Microsoft)

Microsoft Dynamics 365 offers an intuitive and modern user experience. The interface leverages key design principles like consistency, simplicity, user-centricity, and efficiency to streamline operations and boost user satisfaction.

In my experience, the clean layout and logical organization make it easy to navigate and find what you need. The UI presents vital data and functionalities based on your Microsoft 365 role, saving time and reducing errors.

Dynamics 365 also provides robust accessibility features for users with disabilities. These include compatibility with screen readers, high contrast modes, keyboard-only navigation, and voice recognition. So the platform can be tailored to individual needs.

Another strength is the wide range of customization options. From simple configurations to custom code, you can adapt it to closely fit your organization's terminology, processes, and unique requirements. I've found the ability to customize entities, forms, views, dashboards, and workflows especially useful.

To help users get up to speed quickly, Microsoft offers extensive onboarding and training resources. These cover everything from basic setup to advanced customization. Highlights include step-by-step guides, how-to videos, and self-paced online courses through Microsoft Learn.

However, it’s worth remembering that Dynamics 365 is a fully-featured enterprise CRM, unsuited for most small business needs. Its learning curve, feature set, and pricing structure all reflect that. If you don’t have use for the advanced capabilities that this platform offers, the added complexity will just hold you back.

Integrations

Out of the box, Dynamics 365 has pre-built connectors for many popular business apps like Office 365, Outlook, Power BI, SharePoint, and LinkedIn. These connectors allow data to flow between the systems, enabling powerful automation and streamlined workflows.

Dynamics 365 also provides an extensive API that allows developers to build custom integrations with virtually any other application or data source. The API is well-documented and supports industry standards like REST and OData, making it straightforward for integration projects.

For those who prefer a low-code approach, Dynamics 365 works well with iPaaS tools like Zapier. Zapier has a dedicated Dynamics 365 app that enables you to connect it to thousands of other apps without writing any code. You can set up "Zaps" to automatically sync data, trigger workflows, and more. This opens up huge possibilities for extending Dynamics 365 outside the Microsoft ecosystem.

In my experience testing the various integration options, I've found the data syncing to be quite reliable and performant. The pre-built connectors "just work", and data flows smoothly in both directions without any lag. Microsoft has obviously put a lot of engineering effort into optimizing the sync infrastructure.

Integration is an area where Dynamics 365 shines. I'd give it top marks here. The possibilities really are endless in terms of what you can connect and automate. It's one of the product's key selling points compared to the competition.

How good is Microsoft Dynamics 365 support?

Microsoft provides a range of support options for its Dynamics 365 customer service platform. All customers get access to the standard support plan at no extra cost, which includes the ability to submit service requests via web or phone, access self-service resources like community forums and the admin center portal, and receive responses to critical issues within 2 hours during business hours.

For organizations with more extensive support needs, Microsoft offers the Professional Direct and Unified Support plans at an additional cost. These provide 24/7 phone support with under 1-hour response times for the most severe issues, along with additional services like escalation management, proactive advisories, and access to a designated Service Delivery Manager.

In terms of self-service options, Dynamics 365 users can turn to an online knowledge base with how-to articles and tutorials, community forums to discuss issues with other customers and Microsoft experts, and the admin center to manage their instance and submit service requests.

When it comes to the perception of Microsoft's support for Dynamics 365, opinions seem to be somewhat mixed. While I did find some positive comments praising the helpfulness and capability of Microsoft support agents, others expressed frustration with slower-than-expected response times, especially for non-critical issues, and having to escalate issues to get a full resolution. Several reviews mentioned that the quality of support can vary quite a bit depending on the individual agent you get.

Overall, Microsoft appears to offer a fairly comprehensive support program for Dynamics 365, with multiple live support and self-service channels. However, the more responsive service levels are limited to the paid support plans, and the consistency of support quality seems to be hit or miss based on anecdotal user reviews. Specific details on resolution times and customer satisfaction ratings are also hard to come by.

Microsoft Dynamics 365 pricing and plans

Plan

Sales Professional

Sales Enterprise

Customer Service Professional

Customer Service Enterprise

Price

$65/user/month

$95/user/month

$50/user/month

$95/user/month

Best For

Small to medium businesses, basic sales needs

Large enterprises, advanced sales features

Small to medium businesses, basic customer service

Large enterprises, advanced customer service

Features

Sales automation

Opportunity management

Outlook integration

AI-driven insights

Advanced analytics

Customizable workflows

Case management

Knowledge management

SLAs

AI-powered chatbots

Omnichannel support

Extensible platform

Limitations

Limited customization and analytics

Higher price point

Limited automation and AI capabilities

Higher price point

Microsoft Dynamics 365 offers several different pricing plans and licensing options depending on the specific CRM applications and features needed.

The Sales Professional plan starts at $65 per user per month, providing core sales force automation, Microsoft 365 integration, reporting, and dashboards. The Sales Enterprise plan is $95 per user per month for the base license.

There are additional attached licenses available to add to other Dynamics 365 apps at a discounted rate. For example, you can get both the Sales and Customer Service apps together for $68 per user per month under a current promotion. Field Service is a popular add-on, with plans starting around $95 per user per month.

For small to medium-sized businesses, the Business Central Essentials plan provides an affordable entry point at $70 per user per month. This includes key accounting and operational features. Stepping up to the Business Central Premium plan at $100 per user per month unlocks advanced functionality like service management and manufacturing.

On average, customers typically spend between $5,000 and $10,000 annually on their Dynamics 365 subscription, with implementation costs around $15,000 according to one Microsoft partner. Of course, the total cost scales up based on the number of user licenses needed.

Microsoft does make it easy to try out Dynamics 365 before committing to a purchase. Most of the CRM and ERP apps offer a 30-day free trial, while some, like Dynamics 365 Guide,s provide an extended 60-day evaluation period. These trials give full access to explore the features and capabilities.

Discounts may also be available for certain customers. Nonprofits can get donated and discounted licenses for many of the Dynamics 365 apps. Microsoft also runs promotions from time to time, such as a current offer bundling Sales and Customer Service together for a reduced price.

Microsoft Dynamics 365 review: Final verdict

Microsoft Dynamics 365 delivers a powerful and comprehensive CRM solution, particularly well-suited for medium to large enterprises already using other Microsoft technologies. Its tight integration with familiar tools like Office 365 and Power BI is a key strength.

Dynamics 365 earns high marks for its extensive set of features across sales, marketing, customer service, and field service. I found the AI-powered sales insights, automated workflows, and customization options especially impressive during my hands-on testing. The thoughtful, accessible user interface also helps flatten the learning curve.

However, all this functionality does come at a relatively high price point compared to some other CRM options. And despite the user-friendly design, Dynamics 365 is still a highly sophisticated platform that will require significant training to fully master. Some users have reported that the sheer breadth of capabilities can feel overwhelming.

Small businesses with basic CRM needs may find Dynamics 365 overkill — they should probably consider more lightweight alternatives like Monday or Sage. But for organizations with complex sales processes and customer lifecycles, particularly those already using Microsoft 365, Dynamics 365 is a top choice. Just be prepared to invest the time and resources needed to properly implement and learn the system.

Microsoft Dynamics 365 CRM review 2026
2:29 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: , | Comments: Off

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses manage customer data, streamline sales and service processes, and gain actionable insights.

Dynamics 365 integrates tightly with the Microsoft ecosystem, including Office apps like Outlook, Word, and Excel. This allows for seamless data sharing and collaboration for cloud-based businesses already using Microsoft 365. It also offers connectors to many popular third-party business apps.

While it delivers a lot of functionality, Dynamics 365’s interface can feel a bit complex and overwhelming at first for smaller business users. The pricing model is also on the higher end compared to some other CRM platforms. But for organizations already using Microsoft tools, Dynamics 365 CRM is a powerful platform to unify customer data and processes.

Microsoft Dynamics 365 core capabilities

screenshot of microsoft dynamics 365

(Image credit: Microsoft)

Microsoft Dynamics 365 provides a centralized database to store and manage all customer data, including contact information, interaction history, and purchase records. This allows sales and marketing teams to have a complete 360-degree view of each customer.

Contact management in Dynamics 365 enables users to easily track and manage leads, opportunities, and customer accounts. The system can automatically capture lead and customer data from various sources, like web forms, and import it into the CRM. Users can then qualify and nurture leads through the sales pipeline using built-in workflows and automation.

Dynamics 365 also offers advanced sales forecasting and analytics capabilities. Sales managers can get real-time visibility into their team's performance and pipeline with interactive dashboards and reports. AI-driven insights help predict revenue, uncover at-risk deals, and provide actionable recommendations to improve win rates. Integration with Microsoft's Power BI tool allows for even deeper analysis.

To optimize marketing efforts, Dynamics 365 includes features for segmenting customers, managing campaigns, and tracking ROI across channels. Marketers can use the data in the CRM to personalize their messaging and target high-value prospects. The system also has native integrations with LinkedIn and other social media platforms for social selling.

For on-the-go sales reps, Dynamics 365 provides a fully-featured mobile app. It has an intuitive interface that allows reps to access and update customer data, manage their pipeline, and even scan business cards to create new contacts - all from their smartphone. Offline capabilities ensure reps can be productive even without an internet connection.

Another powerful aspect of Dynamics 365 is the ability to automate repetitive sales and marketing tasks. Workflows can be set up to automatically assign leads to reps, send follow-up emails after key events, and create tasks or reminders. This frees up the team's time to focus on higher-value activities.

Integration is also a strong point of Dynamics 365. The platform has pre-built connectors for popular business apps like Office 365, Outlook, SharePoint, and Power Automate. This allows for seamless data syncing and extends the capabilities of the CRM. Custom integrations can also be built using the system's open API.

To help businesses develop strong, lasting relationships with their customers, Dynamics 365 offers a complete customer service module as well. It includes features like case management, knowledge base, and SLAs. Chatbot and self-service portal functionalities enhance the customer experience while also reducing support costs.

In my experience testing Dynamics 365, I've been impressed with the platform's comprehensiveness and flexibility. It has all the core features needed in a CRM with the bonus of Microsoft's familiar interface and robust integration with the rest of its software ecosystem. Setup and navigation are very user-friendly.

However, for smaller businesses, the vast capabilities may be overkill. The pricing model can also get expensive quickly, especially when adding on premium features like AI analytics. Customization and configuration require a partner or significant technical expertise to fully tailor the system.

How easy is Microsoft Dynamics 365 to use?

screenshot of microsoft dynamics 365

(Image credit: Microsoft)

Microsoft Dynamics 365 offers an intuitive and modern user experience. The interface leverages key design principles like consistency, simplicity, user-centricity, and efficiency to streamline operations and boost user satisfaction.

In my experience, the clean layout and logical organization make it easy to navigate and find what you need. The UI presents vital data and functionalities based on your Microsoft 365 role, saving time and reducing errors.

Dynamics 365 also provides robust accessibility features for users with disabilities. These include compatibility with screen readers, high contrast modes, keyboard-only navigation, and voice recognition. So the platform can be tailored to individual needs.

Another strength is the wide range of customization options. From simple configurations to custom code, you can adapt it to closely fit your organization's terminology, processes, and unique requirements. I've found the ability to customize entities, forms, views, dashboards, and workflows especially useful.

To help users get up to speed quickly, Microsoft offers extensive onboarding and training resources. These cover everything from basic setup to advanced customization. Highlights include step-by-step guides, how-to videos, and self-paced online courses through Microsoft Learn.

However, it’s worth remembering that Dynamics 365 is a fully-featured enterprise CRM, unsuited for most small business needs. Its learning curve, feature set, and pricing structure all reflect that. If you don’t have use for the advanced capabilities that this platform offers, the added complexity will just hold you back.

Integrations

Out of the box, Dynamics 365 has pre-built connectors for many popular business apps like Office 365, Outlook, Power BI, SharePoint, and LinkedIn. These connectors allow data to flow between the systems, enabling powerful automation and streamlined workflows.

Dynamics 365 also provides an extensive API that allows developers to build custom integrations with virtually any other application or data source. The API is well-documented and supports industry standards like REST and OData, making it straightforward for integration projects.

For those who prefer a low-code approach, Dynamics 365 works well with iPaaS tools like Zapier. Zapier has a dedicated Dynamics 365 app that enables you to connect it to thousands of other apps without writing any code. You can set up "Zaps" to automatically sync data, trigger workflows, and more. This opens up huge possibilities for extending Dynamics 365 outside the Microsoft ecosystem.

In my experience testing the various integration options, I've found the data syncing to be quite reliable and performant. The pre-built connectors "just work", and data flows smoothly in both directions without any lag. Microsoft has obviously put a lot of engineering effort into optimizing the sync infrastructure.

Integration is an area where Dynamics 365 shines. I'd give it top marks here. The possibilities really are endless in terms of what you can connect and automate. It's one of the product's key selling points compared to the competition.

How good is Microsoft Dynamics 365 support?

Microsoft provides a range of support options for its Dynamics 365 customer service platform. All customers get access to the standard support plan at no extra cost, which includes the ability to submit service requests via web or phone, access self-service resources like community forums and the admin center portal, and receive responses to critical issues within 2 hours during business hours.

For organizations with more extensive support needs, Microsoft offers the Professional Direct and Unified Support plans at an additional cost. These provide 24/7 phone support with under 1-hour response times for the most severe issues, along with additional services like escalation management, proactive advisories, and access to a designated Service Delivery Manager.

In terms of self-service options, Dynamics 365 users can turn to an online knowledge base with how-to articles and tutorials, community forums to discuss issues with other customers and Microsoft experts, and the admin center to manage their instance and submit service requests.

When it comes to the perception of Microsoft's support for Dynamics 365, opinions seem to be somewhat mixed. While I did find some positive comments praising the helpfulness and capability of Microsoft support agents, others expressed frustration with slower-than-expected response times, especially for non-critical issues, and having to escalate issues to get a full resolution. Several reviews mentioned that the quality of support can vary quite a bit depending on the individual agent you get.

Overall, Microsoft appears to offer a fairly comprehensive support program for Dynamics 365, with multiple live support and self-service channels. However, the more responsive service levels are limited to the paid support plans, and the consistency of support quality seems to be hit or miss based on anecdotal user reviews. Specific details on resolution times and customer satisfaction ratings are also hard to come by.

Microsoft Dynamics 365 pricing and plans

Plan

Sales Professional

Sales Enterprise

Customer Service Professional

Customer Service Enterprise

Price

$65/user/month

$95/user/month

$50/user/month

$95/user/month

Best For

Small to medium businesses, basic sales needs

Large enterprises, advanced sales features

Small to medium businesses, basic customer service

Large enterprises, advanced customer service

Features

Sales automation

Opportunity management

Outlook integration

AI-driven insights

Advanced analytics

Customizable workflows

Case management

Knowledge management

SLAs

AI-powered chatbots

Omnichannel support

Extensible platform

Limitations

Limited customization and analytics

Higher price point

Limited automation and AI capabilities

Higher price point

Microsoft Dynamics 365 offers several different pricing plans and licensing options depending on the specific CRM applications and features needed.

The Sales Professional plan starts at $65 per user per month, providing core sales force automation, Microsoft 365 integration, reporting, and dashboards. The Sales Enterprise plan is $95 per user per month for the base license.

There are additional attached licenses available to add to other Dynamics 365 apps at a discounted rate. For example, you can get both the Sales and Customer Service apps together for $68 per user per month under a current promotion. Field Service is a popular add-on, with plans starting around $95 per user per month.

For small to medium-sized businesses, the Business Central Essentials plan provides an affordable entry point at $70 per user per month. This includes key accounting and operational features. Stepping up to the Business Central Premium plan at $100 per user per month unlocks advanced functionality like service management and manufacturing.

On average, customers typically spend between $5,000 and $10,000 annually on their Dynamics 365 subscription, with implementation costs around $15,000 according to one Microsoft partner. Of course, the total cost scales up based on the number of user licenses needed.

Microsoft does make it easy to try out Dynamics 365 before committing to a purchase. Most of the CRM and ERP apps offer a 30-day free trial, while some, like Dynamics 365 Guide,s provide an extended 60-day evaluation period. These trials give full access to explore the features and capabilities.

Discounts may also be available for certain customers. Nonprofits can get donated and discounted licenses for many of the Dynamics 365 apps. Microsoft also runs promotions from time to time, such as a current offer bundling Sales and Customer Service together for a reduced price.

Microsoft Dynamics 365 review: Final verdict

Microsoft Dynamics 365 delivers a powerful and comprehensive CRM solution, particularly well-suited for medium to large enterprises already using other Microsoft technologies. Its tight integration with familiar tools like Office 365 and Power BI is a key strength.

Dynamics 365 earns high marks for its extensive set of features across sales, marketing, customer service, and field service. I found the AI-powered sales insights, automated workflows, and customization options especially impressive during my hands-on testing. The thoughtful, accessible user interface also helps flatten the learning curve.

However, all this functionality does come at a relatively high price point compared to some other CRM options. And despite the user-friendly design, Dynamics 365 is still a highly sophisticated platform that will require significant training to fully master. Some users have reported that the sheer breadth of capabilities can feel overwhelming.

Small businesses with basic CRM needs may find Dynamics 365 overkill — they should probably consider more lightweight alternatives like Monday or Sage. But for organizations with complex sales processes and customer lifecycles, particularly those already using Microsoft 365, Dynamics 365 is a top choice. Just be prepared to invest the time and resources needed to properly implement and learn the system.

« Previous PageNext Page »