4 UK Host is an experienced web hosting service, now owned by Miss Group, the company behind StableHost, nameISP, https.se and other hosting-related brands.

The host has four main product ranges: Shared Hosting, Value VPS, SSD VPS and Dedicated Servers. There's a focus on value, although there's real power available here, too. Dedicated servers start at £54.99 ($65.99) a month on the annual plan, for instance, but you can opt for a 2 x Xeon E5, 40 CPU core, 256GB RAM monster for £389.99 ($467.99) a month, if you can use it.

The baseline Shared Hosting 4UK-10 plan looks like great value, with unlimited bandwidth and 12 months for free. A one-year free trial, really? There must be a catch, we thought. And there was.

Drilling down to the details, the plan is relatively basic, with just 1GB disk space, one email account and no MySQL databases. And although it's advertised on the site as £0.00 a month, the comparison table shows it has a £14.99 ($17.99) setup fee. That's equivalent to £1.25 ($1.50) a month.

• Want to try 4 UK Host? Check out the website here

There's better news further up the range. The 4UK-30 plan gives you 15GB disk space, unlimited bandwidth, a free domain name, 10 databases, unlimited emails and FTP accounts, and support for hosting up to three websites. Prices range from £4.99 ($5.99) billed monthly, to a more competitive £3.54 ($4.25) a month billed three-yearly.

Support is available via live chat, 24/7. There's also telephone support, albeit for limited and slightly odd hours (7am-4pm).

Although the website doesn't make a big deal of any 'money-back guarantee', the small print makes it clear that's exactly what you get. 'If you are not satisfied within your first 30 days we would be happy to provide you with a full refund' (subject to the usual exclusions, like domain name registrations).

While these prices aren't bad, there are better deals around. Hostinger's shared hosting has fewer limits and can be 20% or more cheaper, or you could opt for a VPS and still save money (prices start at $3.95.) But beware, you'll have to subscribe for up to four years to get the headline prices.

Setup

Signing up with 4 UK Host starts by choosing your hosting plan, then entering whatever domain name you'd like to use. The latter can be something you register now, for free with some plans, or a domain you own already.

All plans may be billed monthly, or every one, two or three years. You'll need to pay yearly or longer to get a free domain name, and longer subscriptions get a 10-15% discount.

There aren't a lot of extras, especially for the more basic plans. Our 4UK-20 Shared Hosting plan came with free local backups, for instance, but 4 UK Host offered us remote weekly backups from £3 ($3.60) a month. Backups are important, but that's more than you might be paying for your main hosting account, which isn't going to appeal to bargain hunters.

The 4 UK Host registration form asks for a lot of personal data, including an email address, name, physical address and telephone number.

The form also asked for our 'Organization number / Personal number', but didn't offer any hints to what this was, or why the company needed it. We just entered a memorable number, assuming it would be treated as a second password, and the website accepted it.

Payment options were card or PayPal. We tried PayPal, but ran into a problem: the website hung for minutes, but no PayPal window appeared. Eventually we gave up, restarted the process, and went to pay via card. As we were about to do that, an invoice for the first aborted payment appeared. We gave up on our second payment, without entering any details, but, too late: an email invoice for that payment arrived, too.

Issues like this can happen with anyone, and we're not attaching any blame to 4 UK Host. But it did give us an opportunity to test how the company's systems could cope with unexpected events.

There were no obvious ways to help us solve this problem. The emails and invoices didn't explain what to do if we had problems. The web console displayed our two invoices, but had no way to cancel or delete them. An 'Open Ticket' option pointed us to a near useless web knowledgebase, where searching for 'invoice' gave us only two irrelevant hits: 'Passing Values to Offer URLs' and 'How those the price model work' (not a typo, that's the real title).

While that's bad news, 4 UK Host regained our respect with the quality of its live chat support. We opened a session, explained what had happened and asked for the company to activate our first order, and cancel the second invoice, and gave our two invoice numbers.

We expected to wait for an age, and possibly then be forced to answer an avalanche of questions (what's your name, your order number, your email address, your PayPal transaction ID, and so on). But instead, after two minutes an agent responded; after nine minutes, they told us they were checking; two minutes after that, they told us they'd activated one account and deleted the other invoice.

We didn't have to answer a single further question, the agent just did as we'd asked, and all in under a quarter of an hour. That's great support performance, especially for a very basic shared hosting package.

Creating a website

The 4 UK Host account management system is based on the industry standard WHCMS platform. That's generally good news, as it's a capable system, and if you've used it with another host you'll immediately feel at home.

Choose your hosting package, and WHCMS provides various shortcuts to help you get started. A link to the File Manager enables uploading an existing site to your web space, for instance. Experienced users get shortcuts to the MySQL Databases and phpMyAdmin modules, and you can create email accounts for your new domain by filling in a couple of boxes (email account name and password).

One further click takes you to a standard cPanel console, where you'll find the full set of site creation and management tools.

4 UK Host's Site Builder is a simple BaseKit-powered template-based website creator. It doesn't have the power of the high-end competition, and the bundled version is limited to just three pages, but that could be enough for simple tasks. Your three pages can at least have some rich content, with support for image galleries, custom forms, videos and SoundCloud clips, file links (Dropbox, PDF), basic social media integration and more.

4 UK Host shared hosting includes Softaculous, too, for automated installation of WordPress, PrestaShop, Joomla, and hundreds of other popular apps. It's one of the best user-friendly installers around, and not something you'll always get with the most basic shared hosting. (Some providers use simpler installers with fewer features, maybe supporting just a handful of applications.)

Once your site is up and running, you have access to all the usual cPanel site management tools, covering everything from FTP accounts, subdomains and aliases, to email forwarders, autoresponders and in-depth site metrics (Webalizer, AWStats and more).

We did have an issue with the web knowledgebase, which was short on content and poorly organized. Articles are in multiple languages, for instance, and if you search on a technical term which is identical in both ('DNS') then you'll get multi-lingual results.

Knowledgebase issues are much less important when you have decent live chat support, though, and overall, 4 UK Host provides a capable set of features with everything you need to build and run a quality website.

Performance

It's tricky to measure the performance of any web host. The results you'll see will depend on the type of site you're running, the resources it uses (CPU, storage, database), where your visitors are, when they visit, and other factors besides.

We attempted to get a baseline idea of a server's performance by measuring it over time with Uptime.com. Average response times were fractionally below average, though by so little you're unlikely to notice (50ms). 

4 UK Host response times were relatively consistent, too, with no downtime, and no major spikes which might indicate an overloaded server.

Dotcom-tools website speed test measured the load time of our test site from 16 locations across the US and Europe. This second test broadly matched the results of the first. 4 UK Host achieved mid-range speeds only, but the difference wasn't significant, and our results showed consistent speeds over time.

Put it all together and 4 UK Host delivered the performance we'd expect from decent shared hosting; not outstanding, but good enough, and reliable throughout the duration of our review.

Final verdict

4 UK Host wasn't outstanding at any point during our review, but its products are generally well-specified, live chat support was good and we saw consistent and reliable speeds. Worth a look – check it out and see if the company has a plan which suits your needs.

• Also check out the best web hosting services.

ProfesionalHosting is a popular Spanish provider with over 17 years of experience in web hosting and domain registration.

To be clear, the company has absolutely nothing to do with Professional Hosting at 'professionalhosting.com.' And that matters, because the other provider is very, very different to this one. If you're typing its name somewhere, rather than following our links, be sure to type one 's' in 'profesional', rather than two.

However you arrive at the site, you'll find a huge range of products. You can get regular shared hosting, custom plans for specific web apps (WordPress, Magento, PrestaShop, more), along with a variety of VPS offerings. On top of that there are assorted dedicated servers (Windows, Linux, Elastic Cloud), video and streaming servers, and supporting services such as remote backup, email marketing, SSL certificates and more.

• Want to try ProfesionalHosting? Check out the website here

The company is largely focused on the Spanish-speaking market, claiming on the website that 'in our hosting you will have the best support and service in Spanish.'

There is an English language version of the site, but it's a little more difficult to use than it should be, thanks to some inconsistent and incomplete translations.

As we write, for example, the VPS link on the English language site takes us to a Spanish page. There's a language selector at the top, but choosing English just takes you to a 'Page not found' message – in Spanish! We could still find our way around with the aid of Chrome's Translate feature, but that shouldn't be necessary.

Brush these hassles aside, though, and you'll find an impressive set of products, where even the most basic plans are well-specified and ready for use.

Shared hosting starts at €6.19 ($7.29, £5.31) a month on the annual plan, for instance. Not a big outlay, but it gets you 3GB hard drive space, unlimited bandwidth, a free domain, a Plesk control panel (a powerful alternative to cPanel) antispam, daily backups, and free SSL via Let's Encrypt.

There are four plans in total, but picking just one, Plan WEB + enables hosting up to 10 websites, offers 10GB disk space, and throws in a free year of a professional SSL certificate, all for €15.44 a month ($18.18, £13.48).

You can get hosting for even less, but it often comes with hidden flaws and catches. ProfesionalHosting isn't cutting corners to get a low headline rate, and even its low-end plans should be able to handle some major tasks.

And even if it turns out that the company doesn't live up to its promises, you're protected by a 15-day money-back guarantee.

Setup

Signing up at ProfesionalHosting works much like any other host, at least in principle. But in real life, translation issues make it a little more complicated for English speakers.

You must opt to check out by clicking the 'Contract' button, for instance. The shopping cart icon makes that a relatively easy guess, but when you start the purchase process, even the English language page has a Spanish description of the money-back guarantee.

There's more confusion on the account registration page. Not only does this ask for your name, email address, physical address and phone number, it also demands your 'CIF/DNI' (a national ID number), and further asks '¿Como nos ha conocido?' (which means 'how did you hear about us?').

You can ignore that question, but not the demand for a national ID number. That's bad news if you don't have one, although the website can't validate it, so you can enter whatever you like, and no-one is likely to notice. (You're probably violating a 'be honest about your personal data' clause in the small print, but if you don't have the requested data, there aren't many other options.)

We completed the purchase process, handed over our cash, and three follow-up emails arrived – in Spanish, obviously.

This wasn't quite the hassle you might think. The final welcome email was easy to identify, and even if you don't speak a word of Spanish, it's easy to pick out the Control Panel URL and credentials, FTP login, nameservers, email servers and more.

Logging in took us to the main Plesk control panel, a one-stop platform for configuring and managing your account, domain, website and more. The Plesk interface can use multiple languages, but for some reason, ProfesionalHosting's shared hosting plans are available in Spanish only. You must choose VPS or higher to be able to run your console in English. It's annoying, but once again, Chrome's Translate feature was just about good enough to save the day.

Creating a website

Plesk's main website management screen includes tools to create and manage your website, email and FTP accounts, databases, subdomains and more, as well as key metrics on your visitors, which pages they're visiting, and a breakdown of your bandwidth use.

An automated installer tool makes it easier to set up WordPress, Drupal, Joomla, PrestaShop, Magento, phpBB and more. Its choice of 21 apps doesn't get close to the 400+ you'll get with Softaculous, a platform commonly provided with cPanel, but if you're happy with WordPress (or one of the others) you're unlikely to mind.

The installer is configured with Spanish speakers in mind, for example offering us no less than nine Spanish language options for our test WordPress setup (Spanish, Spanish from Chile, Spanish from Peru, and so on). But there are plenty of other options, this time, and ours had English selected by default.

Our general shared hosting package didn't include a website designer. As with the missing Softaculous, that's bad news for some, but won't matter to the majority.

There's no shortage of ways to manually set up a website, though. The File Manager uploaded our test site with a quick drag-and-drop, Let's Encrypt support allows even hosting newbies to quickly assign a free SSL certificate – and experts can play around with everything from FTP accounts and databases to PHP settings, DNS, and even Apache and web application firewall (ModSecurity) settings.

It's a capable set of tools, especially for the most basic shared hosting package in the range. It would be even better if ProfesionalHosting allowed shared hosting packages to be set up in English, but Chrome Translate got us through most issues, and overall it's a likeable service.

Performance

Websites can fail for all kinds of unexpected reasons, and whether you're a total newbie or an old hand, it's vital to choose a web host with top quality support.

ProfesionalHosting offers 24/7 support via telephone, live chat, email and ticket, and for really stubborn problems, can even connect to your system via TeamViewer for a closer look.

This all sounds good to us, and the company handled our test query well. An agent responded within three minutes, didn't waste time with more questions or authentication (what's your username, your email address, your account number, your domain), and just gave us an accurate and helpful answer, immediately.

Language remains an issue for international users, with the opening chat screen displaying its instructions in Spanish. But we got through that in seconds, and there were no problems afterwards: we posted in English and got an English-language reply.

To complete the review, we ran a couple of performance tests.

Uptime.com monitored our site over time. Response times were a little below average, but that could be because ProfesionalHosting's Spanish servers were located further away from our testing locations. The difference was small, anyway, and there was no downtime during our review.

Dotcom-tools website speed test benchmarked the download speed of our test site from 16 servers located around Europe and the US. This is more relevant as a speed test, and here ProfesionalHosting performed a little better, with downloads running around 10% faster than average.

Final verdict

Not the cheapest service around (and using Plesk rather than cPanel won't appeal to everyone), but ProfesionalHosting's products are top-quality and fairly priced for the excellent features you get. But if you don't speak Spanish, the constant translation issues can be a major irritation.

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