TeamViewer is a widely popular remote access and device monitoring tool. It was founded in 2005 and currently has more than 640,000 customers worldwide. The platform’s ease of use makes it a popular choice among IT professionals and MSPs.

With easy remote endpoint access, it offers features like endpoint threat protection, mobile device management, automated alerts, and patching. Its pricing structure also caters to a wide market – from single users to large-scale enterprises, there’s something or everyone. Plus, thanks to its robust cybersecurity structures, you can rest assured that your data will remain private. 

However, it's worth noting that TeamViewer can be a slightly costly pick for small teams with less than 100 managed endpoints. Let’s dive deeper into TeamViewer to find out its best features, pricing, support, and security structure to find out if it's the best choice for you.

TeamViewer: Plans and pricing

TeamViewer offers a lot of plans for single users, teams, and enterprise-level businesses. 

As you can see, TeamViewer offers a lot of options for businesses of all sizes – from individuals and small teams to full-blown enterprises. All of the plans allow connection to Windows, macOS, and Linux systems from Windows, macOS, Linux, Android, iOS, and ChromeOS devices.

However, the number of concurrent connections can vary depending on the plan. For instance, both the plans for single users as well as the TeamViewer Premium subscription support only one concurrent connection, whereas the TeamViewer Corporate plan supports three.

Furthermore, every single tier comes with its own set of features. For example, you do not get asset management and device monitoring functions in the TeamViewer Remote Access plan. 

That said, we found the Teams plans more value for money since they come with almost all the features the platform has to offer. For example, the Premium plan, which can support up to 300 devices, boils down to a rate of $0.38 per endpoint, making it one of the most affordable RMMs around. 

However, this is only true if you have 300 endpoints to manage in the first place. If you don't, it will only increase your per-endpoint management cost.

TeamViewer: Features

TeamViewer has an impressive list of remote management features. You can get a complete view of all IoT assets in your environment with detailed metrics like asset type, disk space, and network monitoring details. 

The platform’s device monitoring features help IT teams keep an eye on various IT aspects, such as S.M.A.R.T. errors, software installations, and bad log-in attempts. You can even set various thresholds for CPU and memory usage.

TeamViewer will send you an alert when there’s a new OS update available for download. What's more, you can even automate patch management through pre-defined policies – for either a particular end user or an entire set of assets. The platform also supports third-party application patching.

Integrated ThreatDown Endpoint Protection, powered by Malwarebytes, helps you protect your endpoints from malicious actors such as malware, ransomware, spyware, and even zero-day threats. 

With both signature-based and signatureless detection methods, combined with behavioral analysis with the help of modern machine-learning algorithms, ThreatDown ensures your endpoints are not compromised. 

You also get Endpoint Detection and Response (EDR) features, which monitor suspicious activity in real time and isolate files that are infected. Endpoints can also be protected from accessing malicious websites over the internet, suspicious links, and malvertising attempts.

The best part is that you do not need to install any app or extension to deploy ThreatDown. It comes fully integrated with TeamViewer and deployment is as easy as pressing a button.

TeamViewer has also partnered with Ivanti to offer robust mobile device management. This includes onboarding, roll-out, and troubleshooting devices from a single dashboard. IT teams can deploy security enhancements, manage in-app controls and permissions, and enforce policies and standards. 

It’s also possible to remotely lock and wipe devices in case of emergencies and also monitor a device's location in real time.

TeamViewer: Interface and performance

TeamViewer's main dashboard is intuitive and has a modern touch to it. You can quickly look at information like total devices managed, active devices, and devices missing patches. 

There’s a sleek panel on the left that helps you navigate through various functions and settings on the platform. These options are divided into functions like asset management, endpoint protection, backup, and mobile device management. Under each of these options, you’ll find several other drop-down clickable paths, which simplifies using the entire platform. 

Moreover, every single function has a separate ‘overview’ tab, which helps you quickly drill down on important issues. This also ensures the main dashboard isn’t too cluttered and is easily skimmable.

TeamViewer: Security

TeamViewer pulls no punches when it comes to security. It has designed various policies and internal procedures and set up proper information governance structures according to the GDPR rules. 

It goes a step ahead of other RMMs around and complies with the Brazilian General Data Protection Law (LGDP), which regulates the use of personal data by businesses in Brazil, and the California Consumer Protection Act of 2018 (CCPA), which establishes data privacy rights for customers in California.

To protect your accounts on TeamViewer, you can set up various security checks, such as two-factor authentication. In case you forget your password and have trouble logging in, you can rely on the platform’s zero-knowledge account recovery process, where you’ll need to enter a unique 64-character Zero-knowledge Account Recovery Code. All of this happens without any intervention from TeamViewer’s internal team.

We were also impressed by TeamViewer’s brute force protection. After every unsuccessful password entry, the time you need to wait for the next attempt increases. It can take as long as 17 hours to enter 24 passwords. This will come in clutch when a malicious threat actor is trying brute-force algorithms to compromise your TeamViewer account.

TeamViewer: Support

There are several ways you can reach out to the TeamViewer support team: live chat, phone, and email support tickets. Chat support is available from Monday to Friday between 8am to 6pm EST, whereas phone support can be accessed from Monday to Friday between 8am and 8pm EST.

The only downside is that you do not get 24/7 support. Yes, you can indeed submit support tickets anytime you want, but the response may not be instant. However, there’s a special Service Level Agreement (SLA) option, where you get access to the phone number and email address of a dedicated TeamViewer expert, who will then promptly help you with any issues you might have. 

Although not necessary for small teams, the SLA is essential for large enterprises with a lot of managed endpoints. That said, even SLA’s premium support is only available on weekdays.

TeamViewer: Final verdict

TeamViewer is a global remote management and access software that allows IT teams to manage and resolve IT issues remotely from any part of the world. Along with regular RMM features like device management and automated patching, TeamViewer has also teamed up with Malwarebytes to offer endpoint protection on all connected devices. 

Additionally, you can also manage mobile devices in your IT infrastructure, thanks to its collaboration with Ivanti. This makes TeamViewer more than just a regular RMM platform.

The platform’s pricing structure is meant for both individual users and businesses with large teams. With the ability to manage 200-500 endpoints across its plans, TeamViewer is ideal for mid-sized and large businesses. However, small IT teams and MSPs handling less than 100 endpoints may find TeamViewer slightly on the expensive side.

TeamViewer: FAQs

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Datto is a cloud-based RMM software provider founded in 2007. Built for MSPs, the platform has more than 1 million users in 20+ locations. Datto was acquired by Kaseya in April 2022 for a whopping $6.2 billion. However, to this day, Datto RMM exists as an independent RMM product, catering to MSPs all around the world.

Datto aims to simplify remote endpoint management. You can automate patch management through pre-made and customizable scripts. The platform is also well-known for its integrations, especially Microsoft 365 Management, which allows MSPs to monitor the endpoint’s Microsoft suite from a single dashboard. Plus, it’s the only RMM platform that comes with native ransomware detection tools.

With that said, there are a few downsides as well. For starters, it’s very secretive about its pricing – you’ll have to get a custom quote if you want to purchase a plan. What's more, patch management only works on Windows endpoints, meaning you’ll have to employ a workaround for macOS. Read on to find out everything about Datto, including whether it's ideal for your requirements.

Datto: Plans and pricing

Datto RMM offers custom pricing, which means you’ll have to contact their sales team with your requirements for a customized quote. This means you’ll be able to get a highly tailored deal ideal for your needs. 

However, this can be a time-consuming process – you’ll first have to explain your requirements and then negotiate with them to arrive at a workable deal. Plus, even after spending so much time, it's hard to guarantee that you’ll be satisfied with the pricing you get. 

For this reason, we believe that it's better to know upfront how much you’d be paying so that you can make a quick decision. However, this is indeed a subjective matter, and companies may just as well like Datto’s custom pricing.

Datto: Features

One of the standouts about Datto is that it’s the only RMM where you get native Microsoft 365 Management, which helps you administer your Microsoft 365 tasks through a single-user management platform. 

Once you connect an endpoint, you get a dedicated Microsoft 365 menu and a comprehensive overview for each client. Plus, you can seamlessly navigate to the various Microsoft client portals for each endpoint.

Like other RMM software, Datto also supports automated patch management for operating systems and third-party applications, such as Google Chrome, Oracle Java, and Adobe Acrobat.

Its advanced Software Management gives technicians access to more than 200 additional applications, ensuring a wide range of third-party patching. Furthermore, you can set flexible parameters to deliver patches to all your endpoints.

Datto also allows technicians to set up policy-based patch approvals along with device-level compliance reporting. We liked that there’s an extensive library of pre-designed scripts and policies so that you don’t have to build one from scratch.

One downside is that Datto does not inherently support macOS patch management. For that, you’ll have to download “Install Updates with SUPER [MAC]” – a ComStore component. ComStore is a page with data scripts, installers, and device monitors, which are collectively called components.

With that said, however, Datto RMM goes a step ahead of traditional patch management and offers native ransomware detection. In fact, Datto is one of the few RMM software to do so.

Sure, patched antivirus helps you detect all kinds of digital threats. However, it’s always good to have an extra layer of protection, which is exactly what Datto RMM does. The platform uses behavioral analysis to detect ransomware on connected endpoints and send alerts to MSPs so that they can take preventive steps in time.

Datto also isolates the infected device from the network so that the ransomware does not spread through other client devices. This helps businesses reduce downtime and losses from ransomware.

MSPs often use dedicated network scanning platforms to configure all points and devices in a particular client site. However, Datto comes with built-in network topology mapping that gives technicians a detailed tree-style map of all discovered components. This ensures that no device is accidentally left unmonitored.

Datto: Interface and performance

Datto RMM offers a graphics-oriented dashboard that helps you grasp the status of all your endpoints at a single glance. You get a total of 3 dashboard options: blank dashboard, default dashboard, and Datto EDR & Security dashboard. 

The blank dashboard, as the name suggests, is just like a blank piece of paper, where you can add as many widgets as you want from Datto’s widget library. You get 28 widget options to choose from, with various graphs such as line, doughnut, table, and tree map.

The default dashboard comes with widgets like antivirus status, Windows patch status, open alerts, offline devices, and recent alerts. Needless to say, you can customize the board the way you want.

Lastly, the Datto EDR & Security dashboard focuses on the security aspect of connected endpoints. You get information about security threats, ransomware status, and Windows Defender status of all the devices.

Overall, we like the information-oriented approach by Datto, and unlike other RMM software, you get a lot more control with the dashboards.

Datto: Security

Datto RMM employs several security protocols to ensure all its users and their data are safe. For instance, it uses industry-standard AES-256 encryption to encrypt all the data on its platform. Users are required to set strong 9-character passwords, which expire every 30, 60, or 90 days (optional), for added security.

Besides this, you can also enable two-factor authentication and use one-time passwords to add an extra layer of protection.

The good news keeps coming as the platform is hosted on a separate AWS Account with no shared access, which is housed in nondescript facilities. AWS also complies with several certifications and attestations, such as SAS70 Type II, PCI DSS Level 1, ISO 27001, and FISMA.

Apart from this, Datto conducts regular penetration testing in partnership with approved authorities to ensure that there are no exploitable vulnerabilities in their systems.

Overall, Datto takes online security as seriously as a top-notch company should and leaves no stone unturned to ensure its users and partners have a safe experience.

Datto: Support

Datto RMM offers 24/7/365 support through various channels such as live chat, call, and email tickets. What we liked the most is that it has dedicated phone numbers for various regions and countries with more than 500 support team members worldwide. This ensures that users get priority support with quick response times. 

The platform also authenticates every single user and ensures that the information submitted in the ticket is private and protected.

Additionally, we found a lot of documentation, help articles, official YouTube videos, and troubleshooting guides from Datto that will sort out common queries. Plus, Kaseya’s active peer-to-peer community ensures that there’s always someone to help you out immediately.

Datto: Final verdict

Datto is a well-known remote management solution crafted specifically for MSPs. Founded in 2007, Datto is super secure and is the only RMM solution that offers native ransomware detection. It alerts the technicians if it finds traces of ransomware on any system and even isolates it from the rest of the network. 

Much like other RMMs around, it allows you to automate patch management for your client. However, what we liked the most is that it gives technicians access to more than 200 third-party applications, making it one of the best RMMs for third-party patching. 

Overall, it’s a top-notch RMM solution, especially if you’re a MSP. However, there are also a few downsides worth factoring in before you commit. For instance, it cannot patch macOS systems, meaning you’ll have to download a custom component from its store – a workaround that may not work as well as inherent macOS patch management. Plus, Datto's doesn't reveal its pricing publicly, so you’ll reach out to their sales teams for a quote.

Datto: FAQs

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