You might not be immediately familiar with the Opera web browser, but it has been around long enough to have settled down with a wife and kids. First released in 1995, Opera earned a name for itself as the browser that adhered the closest to web standards such as CSS, making it the go-to choice for web developers.

In 2016, the company released a VPN baked into its web browser; no separate app required. We had a look at the paid OperaVPN Pro version a couple of years ago, and found it somewhat underwhelming as a paid product, especially compared to the best VPNs on the market.

In a world where you can find full–featured free offerings from companies like Windscribe, Proton VPN Free, and PrivadoVPN Free, is there still an argument to be made for using OperaVPN? Let's find out.

Features

Opera's offering is rather sparse; users don't get more than the bare minimum in terms of features. There are three VPN server locations to choose from, and free users also get access to a split tunneling tool, which Opera VPN Free calls “bypass rules”, a feature which is, strangely, absent from the paid Pro version.

Bypass rules allow you to choose if you want specific websites to use your regular connection rather than the VPN connection. This comes in handy if you do a lot of online banking.

OperaVPN also comes with IP and DNS leak protection – but that’s it for features. There’s no support for streaming or torrenting, and no additional security tools beyond those that come as part and parcel of the Opera web browser. All the other features are for paying customers.

The biggest drawback is that Opera VPN Free only protects your browser and nothing else, unlike other free providers that protect all the apps on your device.

Features score: 3/10

Server network

The Opera VPN Free server network is, in a word, tiny. There are three server locations for free users to connect to, including the Americas, Asia, and Europe. By contrast, paid users get access to servers in over 60 locations worldwide.

There is another option called ‘Optimal location’, which automatically chooses the server it thinks offers the fastest connection. There is no ability to pick a more specific location, no cities on offer, though the ability to at least pick a certain point on the map puts OperaVPN above some free VPN providers, which connect you to a random server in a random location whenever you hit the connect button.

As OperaVPN only protects web traffic, there are no specific servers for torrenting or streaming.

Server network score: 3/10

Apps

To use Opera VPN’s free or Pro version, you must install and use the Opera web browser. The browser is available on a wide range of operating systems, including Windows, macOS, Linux, Android, iOS, and Chromebooks.

Apps score: 5/10

Ease of use

We found that Opera VPN Free was surprisingly intuitive to use. As basic an offering as it is, there’s little to confuse even those unfamiliar with VPNs.

You access the VPN by clicking the small “VPN” icon in the address bar. After that, you get the usual big power button style connect button with a message that reads ”Unprotected - Enable for enhanced privacy” when the VPN is off and “Protected - Your browsing is secured” when the VPN is up and running – and a map visual showing you where you're connected to.

Beneath that is a dropdown with four different connection options, which will show your chosen location and new IP address. The other settings for the VPN are accessed via a rather tiny cog icon that takes you to the settings menu.

There’s a handful of additional VPN-specific settings, mainly centered around whether or not you want certain sites to use the VPN, though there are no tool-tips to help beginner users understand why they might want to enable/disable any of these settings, nor is there any help given to explain how the split-tunneling/whitelisting feature works.

Ease of use score: 3/10

Speed and performance

OperaVPN’s performance varies wildly depending on the time of day you access it. Our testing was carried out on a 1 Gb fibre connection during the morning and the evening.

The Asian location gave us a top connection speed of 249 Mbps down with an upload speed of 103 Mps.

The European and American locations were both equally as inconsistent, with top download speeds of 380 Mbps and 136 Mbps respectively. These tests were repeated over multiple days, and speeds varied from passable to barely usable, with the best results being returned in the evening GMT.

4K streaming, for instance, requires connection speeds of 25 Mbps, so while you could maybe stream high-def content via Opera VPN Free, it would be heavily dependent on the time of day you were trying to watch anything.

By contrast, Windscribe’s test results put it in the top ten fastest VPNs with a download speed of 785 Mbps using the WireGuard protocol and a top speed of 365 Mbps when connecting through the OpenVPN protocol. PrivadoVPN Free and Proton VPN’s free offering both returned download speeds that are faster and more stable than OperaVPN as well.

Speed and performance score: 4/10

Unblocking

While OperaVPN Pro was surprisingly competent when it came to unblocking streaming sites around the world, the same cannot be said for the free version.

It failed to access any content on Amazon Prime Video, couldn’t unblock Disney+, and attempts to get to Paramount+ led to a screen telling us that the service wasn’t available in our part of the world.

The same went for BBC iPlayer, with the service detecting that we were not based in the UK and denying us access. If accessing streaming content is a big selling point for you, then not only does this force you to use the websites to stream rather than the bespoke apps, which often leads to degraded picture quality, but you would simply be better off using a different free VPN, with both PrivadoVPN Free and Windscribe offering far better results.

While it was able to access a variety of different torrenting sites, Opera VPN Free offers no protection if you want to download any of these torrents, as you need to use an external client. If you’re looking to do any P2P file sharing, you’d be better off looking at one of the best torrenting VPNs instead.

Unblocking score: 0/10

Privacy and Security

The biggest issue we faced when talking about Opera VPN Free’s privacy and security features is that the provider shares so little definitive information anywhere online.

The client’s privacy and security settings are as bare bones as the rest of its offering, while also managing to be confusing by offering a variety of protocols depending on the platform you're using. On Windows and macOS, it uses the IPSec protocol. On Android, it uses either IPSec or OpenVPN, and on iOS, it uses the WireGuard protocol.

While other VPN providers offer up-to-date and speedy VPN protocols like WireGuard, OperaVPN free users are restricted to only the somewhat dated IPSec protocol on Windows and macOS.

There’s also no way for you to choose your protocol if you have issues connecting to a server or online resource. Opera does claim to have AES-256-bit encryption, but it's difficult to verify any of these claims when Opera itself is so tight-lipped about what the VPN is capable of.

We can confirm that there are no DNS, IP, or WebRTC leaks found in any of our testing, and the Opera web browser itself blocks malicious websites, as well as offering advert and tracker blocking.

That's great news, meaning that it provides some additional protection from intrusive websites trying to track what you’re doing, or wasting your bandwidth with annoying adverts. Beyond that, however, there’s none of the additional security or privacy features we would hope or expect to see, like multi-hop connections, anti-virus, obfuscated servers, or a kill switch.

The company has taken steps to assure both users and critics that it is committed to privacy and security. Towards the end of 2024, the company underwent an independent third-party audit, bringing in Deloitte to look at its systems and processes. The result of this was that Deloitte confirmed that Opera does live up to its no-logs policy and does not log or store any user data.

This is a big step toward proving that while it might be feature-light, Opera VPN Free doesn’t mess around with the privacy of its users.

Privacy and security score: 5/10

Track record

There’s not a great deal to say here, which is a good thing. OperaVPN doesn’t seem to have been involved in any major controversies or data breaches, though there have been some concerns voiced about Opera’s parent company, given that Opera is now majority owned by a Chinese company called Kunlun Tech Co., Ltd.

It also underwent a third-party audit last year that confirmed that its no-logs claim isn’t just an empty promise that can't be verified.

Track record score: 8/10

Customer support

The short answer is that there is not much in the way of support for Opera VPN Free. Opera VPN Pro has its own dedicated support site, but it’s about as basic as they come. There are a handful of short articles that are mostly concerned with the basics of getting the VPN configured and working.

One of the articles claims to detail the difference between the Pro and Free versions, but it’s little better than a marketing page that directs users to the respective sites for each product and offers only two sentences with an overview of the differences between them.

Free users get even less. There is no dedicated support portal for free users, and nothing more than a handful of extremely basic “how to use the VPN” entries in the overall Opera browser support pages.

If you can’t find any help there, then there are community forums you can use, but the VPN doesn’t even merit its own dedicated forum for queries! There’s one for the AI tools that Opera bundles in, but not for the VPN.

Again, this is in comparison to other free VPNs that boast full-featured knowledge bases and sometimes even a support team you can reach out to for help.

Customer support score: 1/10

Pricing and plans

Opera VPN is available both as a free and a paid Pro version. The Pro version is priced as follows:

• 1 year - $48
• 6 months - $30
• 1 month - $8

There are no bandwidth limits when using the free version of the VPN, and you can install the Opera browser on as many machines/devices as you like, with the understanding that only your browser traffic is going to be protected by the VPN.

The paid version supports up to 6 simultaneous connections for your devices, which is fewer than a lot of other premium VPNs.

The company offers a 7-day free trial, but there seems to be some confusion over the length of the money-back guarantee.

On the Opera website, it appears to suggest that there is a 14-day money-back guarantee, which requires you to fill out a form, print it, scan it, and then send it to Opera’s support desk, which is hardly an intuitive or user-friendly procedure.

But if you look at the Opera VPN Pro forums, it claims that the company offers a 30-day money-back guarantee, and that all you need to do is email the support team.

Pricing and plans score: 7/10

Should you use Opera VPN Free?

Opera VPN's free offering brings very little to the table that would see us recommend it over its competitors, and Opera seems almost embarrassed by its existence, judging by the dearth of information in its own official forums and support pages.

It has a tiny server network, it only protects your web browser, there’s no support for torrenting or streaming, no support site to help if you run into trouble, and its connection speeds range from the barely-usable to the just-about-adequate. There’s no killswitch, no ability to choose your VPN protocol, and basic whitelisting for URLs only.

It’s not all bad, though. The company passed an independent audit confirming its no-log claims, it’s about as simple a VPN as you could get, making it very easy for absolute beginners to get to grips with, and it does add at least some additional protection to your browsing by masking your IP and ensuring there’s no sneaky DNS leaks.

OperaVPN aims to be the most convenient way to encrypt your web browsing, and that approach does have some merits. The problem, though, is that other free VPNs are almost as simple to use, offer faster speeds, more features, and protection for all your other apps.

OperaVPN might appeal to those who aren’t particularly tech-savvy and want a truly simple product, but the argument could be made that a non-tech-savvy user isn’t going to be browsing the web through Opera to begin with.

Overall score 39/100

PureVPN positions itself as a service focused on security, privacy, and accessibility, but it doesn’t do any of these particularly well. An expensive monthly plan at $12.95 means that it’s only worth purchasing if you’re buying at least a year-long subscription, but our tests suggest that the service is getting worse in terms of speed and server locations.

PureVPN is part of a much larger privacy package that includes a password management system, file encryption, dark web monitoring, and a “remove my data” feature. It’s unlikely you’ll forget this while using the VPN, as it bombards you with ads for these features no matter which platform you’re on (apart from the Linux app, which is very light on features).

Read on, and I’ll dig a little more into why PureVPN doesn’t really stick the landing in any one area, as well as the specific use cases where you may want to check it out anyway.

Features

The actual PureVPN doesn’t have a ton of extra features, but it does nail the essentials for the most part. As far as VPN protocols go, you’ve got access to OpenVPN, WireGuard, and IKEv2. All of these are highly trusted, well-audited VPN protocols, so you won’t have any worries about picking an insecure one when you set the VPN up.

On top of that, there’s both a kill switch built in to make sure you won’t accidentally leak unencrypted data if you disconnect from the VPN, and a split tunneling option that’ll let you pick which apps you want to connect to the VPN.

Port forwarding is also available on PureVPN, but it’s a paid extra whereas some providers like Private Internet Access offer it by default. It’s pretty useful if you’re regularly torrenting or you’re trying to host a web service, but otherwise, you’re not likely to get much use out of it.

Speaking of, PureVPN also offers a paid dedicated IP option, which gives you a static IP whenever you log in. You won’t be pestered by CAPTCHAs or IP-based reputation systems as you’ll be the only user on that IP. However, it’s locked to one location, so it’s not ideal if you’re trying to stream content from all over the world. It even offers residential IPs that you can proxy through, which are slightly less prone to the same issues that a dedicated IP solves.

There’s an automation feature built into PureVPN on connect. Essentially, it allows you to nominate a website that opens up automatically whenever you connect to a specific location. For example, if you’re connecting to Tokyo because you want to view the latest shows on Netflix JP, you can set PureVPN up to open a Netflix tab automatically. It’s not the flashiest feature in the world, but it’s very convenient.

Features score: 7/10

Server network

You’re not getting the biggest server network with PureVPN, but it’s still respectable at 80 locations in 66 countries. That’s a slight reduction from our last review.

With that in mind, it’s a fairly well distributed server set that includes locations other providers don’t focus on, including five different servers in Africa and another five in the Middle East. The flip side is that you’re getting significantly below average coverage in Asia and worse North American coverage than other providers.

Ultimately, if you’re looking for a truly global server selection then you’re better off looking elsewhere, but PureVPN’s servers should otherwise suffice.

Server network: 6/10

Apps

The desktop apps are completely fine. Whether you’re on Windows, Linux, or MacOS, PureVPN offers a functional app that performs as you’d expect.

The Linux app does look like an afterthought compared to the Windows or MacOS versions but, ironically, this makes it far easier to use. There are no large in-app ads, so you can just click connect and get started. Still, if you’re expecting full Linux support, you’re out of luck. There’s way less in terms of features, so you should check out Private Internet Access for a Linux GUI client that keeps parity with other desktop apps instead.

PureVPN’s Android app leaves a lot to be desired. The “free trial” locks you into a relatively expensive yearly subscription at the end of the 7 days without appropriate notification. Even when you do pay for the app, you’re constantly being bombarded with in-ad apps to upgrade for more features. Other providers like Surfshark do offer upgrade plans with extra features but don’t hassle you about them in the actual app. It’s also unstable, as I found it crashing several times throughout the testing process, which is just unacceptable for a VPN app.

The iOS app is more stable by comparison but isn’t much better. There are still the same adverts for other apps, and while I personally haven’t had issues with the iOS client, there are plenty of reviews out there complaining about poor speeds and subscriptions expiring before their time is up. This isn’t the VPN experience on mobile you’re looking for.

Apps score: 6/10

Ease of use

To be honest, the PureVPN app is a little overwhelming when you first log in. The Windows app takes up a lot of your screen real-estate with both the connection button and a bunch of advertisements for other apps in the PureVPN ecosystem.

While the actual VPN is relatively easy to operate, there’s just far too many options that take you out to other parts of the app which should be hidden away in sub-menus instead. On the plus side, the app’s aesthetic is pretty pleasing with easy purple and black features on a white background, which you can invert with a dark mode.

Ease of use score: 5/10

Speed and performance

PureVPN isn’t particularly impressive in terms of speed. We’ve changed how we measure our speeds, which I’ll get into more in a moment, but the point is that PureVPN has seen significant speed drops as a result.

When testing its WireGuard connection to our nearest server, we saw peak speeds of 480 Mbps, which is a real downgrade from the 615 Mbps we recorded during our last testing round. Strangely, our cross-Atlantic tests actually performed slightly better at 491 Mbps. I have to assume that this is roughly where its servers operate at peak capacity.

Although PureVPN’s speeds seem to be getting worse, they’ll still suffice for high-quality streaming, even in 4K. The OpenVPN performance, on the other hand, is poor. We recorded maximum speeds of 113 Mbps, which is a bandwidth reduction of nearly 90%. If you’re locked into OpenVPN, it’s very likely that PureVPN is going to choke the life out of your bandwidth speeds.

The only real plus with PureVPN is that we found our upload speeds to its US servers nearly maxed out our testing rig at 818 Mbps when using WireGuard, so it might be worth a shot if you have a seriously impressive internet connection and you want some extra protection while torrenting. Otherwise, PureVPN’s speeds just fail to impress.

It should be noted that we’ve updated our testing process for speeds. We still take a range of connection speeds throughout the day, using various speed testing sites and across multiple protocols, but we now take the top results and average them out to get a better idea of what the best speeds from a VPN look like instead of just using the best speed we’ve recorded.

Speed and performance score: 7/10

Unblocking

We regularly put the VPNs we review through a barrage of tests to see if they can unblock the most popular streaming sites out there. It’s good news for PureVPN as it put in an almost perfect performance during our unblocking tests.

All of the Netflix regions we tried worked flawlessly (that’s the UK, US, Japan, Canada, and Australia) without needing to resort to a residential IP. Amazon Prime and Disney+ also worked, as well as BBC iPlayer, Channel 4, ITV, and 9Now. Unfortunately, we couldn’t get access to 10Now, but that’s still pretty impressive.

One caveat, though. While the residential IP option should, in theory, allow you to do anything that a VPN address won’t, there’s a flaw with it. You can’t choose which region you get connected to, so there’s no way to dial in on the streams you want. The bandwidth limit also means that even if you can get access to a particular stream, you’re going to chew through your allotted 12 GB pretty quickly.

Residential IPs are useful for evading VPN detection. We tested out 15 different VPN detection sites, and PureVPN worked on 10 of them, which is way better than the 3 we bypassed using the regular VPN IP. It’s not completely foolproof, as some sites still managed to detect that we were using a potential proxy.

Unblocking score: 9/10

Privacy and Security

This isn’t a privacy-first VPN, but PureVPN still does pretty well. All of the VPN protocols you can pick are pretty much bulletproof: OpenVPN, WireGuard, and IKEv2. This wasn’t always the case, as PureVPN used to offer insecure protocols like L2TP and PPTP. These servers are actually still visible from the server list on their site, but the app won’t allow you to connect to them.

Its OpenVPN implementation also allows you to connect to quantum-resistant servers, protecting you against future attacks on the data you transmit today. It’s the first part of the full quantum-resistant rollout so, for now, you’re only able to connect to quantum-resistant servers in the UK, US, France, Germany, Australia, and Canada. It also only protects the keys used to start your connection, not the full data stream.

PureVPN is also a no-log VPN provider that’s been audited multiple times by independent third parties, including KPMG. That’s a great start, but PureVPN goes one step further with an “always-on” audit. Essentially, it's beholden to a surprise audit at any time, which means that PureVPN can never afford to operate at anything less than 100% data privacy.

It’s questionable how much more trust this affords compared to a traditional audit, but with four successful third-party audits in the bag, it’s clear that PureVPN is doing the right thing.

The only outstanding issue we’ve found is that WebRTC allows you to determine that the Residential IP feature actually resolves back to a normal PureVPN IP. While this isn’t a huge privacy leak, it does significantly undermine the appeal of a service that should let you appear as though you’re a normal US resident. A particularly determined attacker would be able to leverage this to discover otherwise, but you’re still protected against other types of leaks including DNS and IPv6.

Privacy and security score: 7/10

Track record

Frankly, it’s a mixed bag. PureVPN has suffered from DNS and IP leaks in the past, and the fact we’ve noticed a potential leak in the residential IP offering doesn’t bode well. While PureVPN has been diligent in fixing these leaks when reported, this shouldn’t be a recurring issue.

There’s also a black mark against PureVPN’s name for its handling of a law enforcement request by the FBI in 2017. As a result of this investigation, it became clear that PureVPN was logging IP addresses alongside connection timestamps.

Since then, PureVPN has undergone several audits to demonstrate it doesn't keep logs, as well as ISO 27001 certification to show they implement appropriate information security controls. While PureVPN seems like a changed company today, it’s worth keeping in mind that it might not necessarily be the best choice if you need an absolutely bulletproof VPN.

Track Record score: 5/10

Customer support

I’ve certainly seen worse customer support plans out there. There’s a live 24/7 support chat you can access without being a customer, but it puts you in contact with an AI chatbot first, and you’ll need to navigate through it to speak to a real support agent.

They’re not always available either, but the one we got through to was prompt and helpful. There’s also an email-based ticket support system for deeper technical problems that support agents can’t easily fix.

The support FAQs are also pretty good. All of the articles are categorized by OS and cover topics from installation to platform-specific features and troubleshooting. It’s all clearly written in plain English with plenty of screenshots, so you should be able to follow along without much trouble.

Customer support score: 9/10

Pricing and plans

PureVPN is definitely on the pricier end for a monthly plan at $12.95 per month, especially considering that you’re getting a pretty bog-standard VPN for that price. This drops down to $3.99 for a month on the one year plan and $2.15 for the two year plan, which is far more reasonable.

You can also lock in a five year deal for $2.16. It works out slightly more expensive than buying two years because that gives you three months free, but the five year deal locks in that price if PureVPN ever decides to raise their fees. There’s also a 31-day money back guarantee, slightly more than the industry average… by a day.

That’s about where the value stops with PureVPN. One dedicated IP is $4.99 per month. Port forwarding, a feature that other providers give you for free, is $1.49 per month. Want access to a residential IP? That’ll be $19.99 per month (and even more if you go over the 12 GB a month bandwidth cap).

Pricing and plans score: 7/10

Should you use PureVPN?

It’s hard to recommend PureVPN unless you’re going with one of its cheaper yearly plans. Even then, Surfshark offers significantly better speeds and more locations for around the same price. Where PureVPN differs from other providers is in the IP-specific options it offers, but there are still issues with the Residential IP option that make it useful only in very specific cases.

Simply put: Unless you’re hosting web services and buy into both the dedicated IP and port forwarding options, there’s a VPN provider out there that does what PureVPN does but better in every category. Sometimes several. That doesn’t make PureVPN a bad VPN, but it does make it a redundant one. On that basis alone, I’d say you should check out one of the VPN providers below instead.

PureVPN alternatives

PureVPN FAQs

Proton VPN is one of many internet privacy products developed by Proton, the team of scientists and privacy advocates behind Proton Mail. The suite Proton offers is certainly impressive, but how does its VPN hold up against dedicated VPN providers like NordVPN and ExpressVPN?

The answer is pretty well. The completely free tier is something no other competitor on our top five list offers. With no ads and the same privacy guarantees as paid accounts, it’s an ideal way to trial the service. The paid version? Starting at $9.99 per month, it’s about the average for a top-tier VPN. Stay with me and I’ll go into whether the paid features are worth paying for, as well as how Proton VPN stacks up to the rest of our top five for speeds, unblocking capabilities, privacy, and overall value for money.

Features

There are lots of extra features built into Proton VPN’s paid version of the app, most of which are designed to either enhance your privacy or make the VPN harder to block. For example, there’s Secure Core which sends your VPN traffic through an initial hardened, physically owned VPN server in a high-security location before sending it on to a second endpoint VPN server. This secures the traffic you’re sending twice, so you can connect to locations without worrying that the endpoint server you use might be hacked, exposing your IP. Although it’s overkill for everyday use, it’s useful if you’re connecting to countries where VPNs are being heavily monitored by the government.

At the other end of the spectrum, there’s Alternative Routing. When enabled, this routes your VPN traffic along a route provided by external third-party servers such as AWS. While this does allow servers outside of ProtonVPN’s remit to see your home IP, it also allows you to connect to services that are otherwise blocking access from Proton VPN’s servers. You’re not going to get past an ISP’s DPI monitoring with this, but it’ll get you access to some sites that would otherwise detect you’re using a VPN.

As you can see so far, Proton VPN provides expert features that fit specific use cases. The same is true of the VPN over Tor feature, which allows you to access the Tor network directly from certain Proton VPN servers. Not everyone will need to access the Tor network, but if you’re a journalist or whistleblower it might be the standout feature here when you need the extra anonymity.

Not everything is about privacy though. Proton VPN uses a technology called VPN Accelerator, which uses multithreading and advanced TCP routing to provide you with better speeds when connecting to servers on the other side of the planet. It doesn’t do much when you’re connecting to servers you have a good connection with, but in situations where there’s high latency or excessive packet drop, it allows you to keep a significant portion of your bandwidth where you’d otherwise be slowed to a crawl by network instability.

Of course, there are all the conveniences here too. The VPN also includes a NetShield Ad-blocker, which blocks ads, trackers, and malware, enhancing both privacy and browsing speed. There’s also a kill-switch and split tunneling across all its apps, as well as DNS leak protection thanks to Proton VPN’s own private encrypted DNS servers.

Features score: 8/10

Server network

Proton VPN’s server network is impressive, to say the least. While the rest of our top 5 (barring Surfshark) offer more locations, Proton VPN is the undisputed winner for countries to choose from, offering a staggering 112. Although this leaves it neck and neck with NordVPN when it comes to country coverage, there are some significant differences in terms of where they cover.

What sets Proton VPN apart is the focus on serving areas of the world that have been traditionally underrepresented by VPNs, such as Africa (with 22 locations) and the Middle East (with 14 locations), both of which more than double any other provider on our top five list. Proton VPN also offers the most locations in Asia, too.

Of course, if you’ve already started doing the numbers you’ll realize that this comes at the cost of offering less impressive coverage in Europe and North America than its competitors. This isn’t to say that Proton VPN doesn’t offer an acceptable range of locations, but if you need state-by-state coverage across the US you’re better off looking at Private Internet Access instead. Similarly, ExpressVPN has you covered if you want in-depth access to Europe.

Server network score: 8/10

Apps

There’s a Proton VPN app for every major platform, including Windows, MacOS, iOS, Android, and Linux. There’s some feature disparity between versions of the app but you can expect roughly the same experience from all of them, including the Linux app which is a full GUI program. It’s roughly on par with the Windows version, whereas the MacOS version doesn’t offer OpenVPN or split tunneling. Not ideal, but all of the security features are available across every platform.

There’s an interesting quirk in Proton VPN’s desktop app design that sets it apart from the rest of the apps in our top 5. When you unfurl the home menu, it displays a map of every VPN location you can access. It’s a very cool piece of design flair, which, when combined with the pleasing purple and black color scheme Proton VPN has going on, results in a piece of software that looks like something out of a spy film.

Proton VPN recently unveiled a major revamp to some of its apps, including its previously less appealing mobile apps. This update has improved not only the customisability of the service, but also the how intuitive it feels to use across different platforms, since the apps now match almost entirely across all major platforms.

The Chrome version is rated significantly lower than the other browser extensions from our top 5 VPNs, but it seems a little unfair. With a score of 2.4 on the Apple App Store, many reviews seem to focus on the lack of a free version of the browser add-on. This isn’t the case anymore, as ProtonVPN has recently released a free version of all its browser apps. Some of these complaints are a little more valid, though. While I haven’t noticed it myself while testing the Chrome extension out, there are a lot of complaints about it requiring multiple log-ins to keep connected, which is an easily avoided frustration for users.

Apps score: 8/10

Ease of use

There’s nothing very difficult about the install process, and once you’re logged in, Proton VPN is easy enough to deploy. There’s a guided tour you can take to check out some of the more advanced features, but it’s easy to ignore if you just want to get started. You click the quick connect button and you’re connected to the nearest server.

For everything else, Proton is functional if a little intimidating for new VPN users. The world map interface lets you plot out your Secure Core connection by hand, giving you a much better idea of how each location will impact your overall connection path. It’s a great way to optimize your connection speed, but it's a little more involved than just clicking a button and closing the app.

Ease of use score: 8/10

Speed and performance

Our latest testing across Proton’s protocols indicates an overall drop in its average speeds, though connecting to our nearest server still capped our testing rig out over 950+ Mbps, which is great news.

Unfortunately, testing from the UK to the US on WireGuard only clocked in at 630Mbps, which is pretty disappointing after recording around 700Mbps in our previous round of testing. At the very least, our latency and jitter readings didn’t pick up anything particularly alarming.

The OpenVPN results are also less than we’d hope, only measuring 220Mbps compared to previous results of 400Mbps. We always expect to see a significant drop from OpenVPN compared to WireGuard, but Proton VPN’s OpenVPN speeds used to be fairly impressive. Now, they’re more or less in line with the rest of the pack.

To be clear, these are all speeds that will completely suffice for almost all your internet activity. If you’re on fiber, you might struggle a little to get the most out of your connection while you’re downloading, but otherwise, it’ll handle 4K streaming without any issue at all.

Speed and performance score: 7/10

Unblocking

Given Proton VPN promotes itself as a privacy-first VPN, you'd be forgiven for thinking streaming might not be a strong suit. However, that’s thankfully not the case. We’ve tested the servers against a wide range of streaming services, including regional variants of Netflix (US, UK, Japan, Canada, and Australia) as well as other streaming giants like Amazon Prime and Disney Plus.

In all cases, the Proton VPN servers provided instant access to the services we tested. All you have to do is pick the location you want to watch from and get streaming.

We also tested Proton VPN with more regional services such as BBC iPlayer, Channel 4, ITVX, 10Now, and 9Play, all of which were easily accessible from Proton VPN.

As for torrenting? It’s a breeze. Proton VPN supports port forwarding, so you can easily connect to other peers in a P2P network. There are also a few P2P optimized servers available on Proton VPN, which allowed me to fully connect to the rest of the swarm when downloading Linux ISOs to test.

Unblocking score: 10/10

Privacy and Security

Like every other tool from the Proton team, Proton VPN has been built from the ground up for privacy and security. Depending on which platform you’re using Proton VPN on, you’ll have the choice between OpenVPN, WireGuard, and its proprietary Stealth protocol. OpenVPN and WireGuard have both been stress-tested a thousand times over by real-world deployments and audits, so you don’t have to worry about accidentally choosing an insecure protocol when setting up the service. WireGuard is built to always use the most secure encryption by default, while Proton has set up its OpenVPN deployment to use AES-256 which is about as secure as can be.

Stealth is an obfuscated version of WireGuard that runs over TLS, making it look like normal encrypted browsing data to anyone who’s trying to analyze your traffic to spot a VPN in use. It’s mainly useful for ducking past enterprise rule-based firewalls, but your mileage may vary in how well it works on DPI-based firewalls that ISPs in countries with harsh internet restrictions use.

Of course, Proton has a strict no-logs policy which has been verified by multiple independent audits, most recently from Securitum in July of 2024. This marks its third consecutive annual no-logs audit, all of which are available to see on Proton VPN’s website without registering an account. Most providers, including ExpressVPN, will ask for you to sign up first, but Proton VPN is demonstrating a commitment to transparency that few VPN providers can match.

While Proton VPN doesn’t use RAM-only servers to run its service, they do employ full-disk encryption on all of its servers which essentially achieves the same thing. None of your browsing or connection data is ever written to disk, and anyone who attempts to remove one of the servers by force would be completely unable to decrypt the hard disk without an encryption key. Not that they’d find anything useful, anyway.

Proton VPN’s Secure Core architecture adds an extra layer of protection by routing traffic through multiple servers in privacy-friendly countries, effectively defending against network-based attacks. Forward Secrecy is implemented, generating a new encryption key for each session to ensure that even if a key is compromised, past browsing history remains secure.

I can’t say Proton VPN’s malware blocking was particularly good, though. To test it out, we picked 100 brand-new phishing URLs from the anti-phishing experts at OpenPhish and connected to each one with Proton VPN open to see how they’d do. At 11% of malware sites blocked and only 19% of phishing results, Proton VPN could do far better.

Privacy and security score: 8/10

Track record

When you claim that you’re a privacy-first company, you’re going to get a lot of eyes on you. Proton VPN is no exception, which means that some privacy issues from related products tarnish its reputation slightly. In 2019, ProtonMail was forced to log the IP address of a climate activist after a law enforcement request, which significantly undermined its perception as a private email provider.

However, Swiss law works slightly differently for VPN providers. They cannot be compelled to carry out bulk surveillance by either foreign law enforcement or the Swiss government, so Proton VPN as a product is significantly less vulnerable to the same sort of requests. As for individual accounts, Proton VPN has to comply with legally valid cases brought forth by the Swiss courts even if these are made by a foreign entity. However, Switzerland has no official ties to EU, NATO, or US intelligence sharing pacts, and tends not to recognize law enforcement requests from countries with a poor judicial reputation.

Track record score: 9/10

Customer support

More so than other VPNs in our top 5, Proton VPN feels like it expects you to do a bit of reading to get the most out of your VPN. There’s an incredibly comprehensive knowledge base that very clearly outlines how the whole app works as well as offering a ton of solutions for common troubleshooting problems. The live chat is only for paying customers, so if you have any trouble signing up you’ll have to email them or send a support ticket.

Speaking of, its live support isn’t 24/7, unlike NordVPN. Instead, you’ll need to get in touch with a support representative between 9 AM and 5 PM CET. While my own interactions with the Proton VPN support staff have been useful, if delayed a little bit (there’s a 24-hour turnaround on any issue when you open a ticket), there have clearly been some poor interactions that resulted in a 2.4 score on Trustpilot.

Customer support score: 7/10

Pricing and plans

Proton VPN starts at $9.99 a month, putting it squarely in the middle of the road as far as pricing. This goes down to $3.99 per month if you buy for the year, or $3.59 per month for two years – both of which are prices exclusive to TechRadar readers. Not the most expensive VPN in the world, but PIA has it beat on price. Anyway, this subscription protects 10 devices on a single plan. Upgrading your plan won’t remove this restriction, but it will give you access to Proton Drive, Mail, Calendar, and Pass for another three dollars a month. If you’re trying to migrate all of your data away from another provider like Google, this is a truly great deal.

There’s also a free version that only offers three locations (The US, Netherlands, and Japan) but does so with no ads or restrictions whatsoever. You won’t get access to all of the premium features, such as Multi-Hop or Secure Core, but it’s functional enough if you need a secure VPN to cover a single device without paying for it.

Pricing and plans score: 10/10

Should you use Proton VPN?

If you’re looking for a free VPN, get Proton VPN. With an unlimited bandwidth policy, no time-outs, and no ads, Proton VPN is just about the best free VPN you can get today. As a paid VPN? You could do a lot worse. Proton VPN will satisfy just about everyone who uses it, but it falls short in a few key areas where other VPNs simply work better.

It’s fast when it counts, but Surfshark and NordVPN both consistently outdo Proton VPN. All the rest of our top five perform better than Proton VPN at both European and North American locations, especially ExpressVPN and PIA respectively. Still, these are minor complaints at best. Proton VPN has an extensive list of privacy-focused features, and you can try all of them for yourself with a 30-day money-back guarantee.

Overall score: 83/100

Proton VPN alternatives

Proton VPN FAQs

Proton VPN Free is undoubtedly among the best free VPNs available. Offering a broad spectrum of compatibility across devices, impressive speeds, and unlimited bandwidth, it would be easy for anyone looking for a free VPN to get started using Proton VPN Free.

That said, its apps aren't the simplest, you're limited to only one connected device at a time, and you can't choose which of its five available locations you connect to. Plus, our testing found some concerning throttling indicators which could make Proton VPN Free one to avoid should you be looking for a free streaming VPN or torrenting VPN.

Features

Proton VPN Free does exactly what a VPN needs to do and little else. Included in the free plan is your VPN connection, a kill switch, all of Proton VPN's protocols, and the ability to customise your app icon, in case you find yourself in a region with VPN restrictions.

In our testing, we found no reason to be concerned by the kill switch. It was easy enough to set up, though it does require the VPN to be set as an 'always-on VPN' on Android devices.

Upgrading to a paid Proton VPN plan unlocks a plethora of further capabilities for the VPN.

For starters, NetShield, Proton VPN's ad, tracker, and malware blocking software. You can also access Proton VPN's Secure Core server network, which is its equivalent of multi-hop, use Proton for P2P downloading and file sharing, gain one-click access to Tor, split-tunnel your VPN traffic, and unlock Proton VPN's full suite of customization options.

These customisation options range from custom DNS, to LAN connections, and even specific NAT types, plus you can set up specific profiles with tailored settings. Something to note is that while Proton VPN Free does allow you to create these fully customized profiles, you can only use them once you upgrade to a paid plan.

Features score: 4/10

Server Network

Proton VPN Free highlights one of the often overlooked benefits of paid VPNs, the ability to choose the server location you need, rather than simply being provided with one.

Proton VPN Free offers five server locations: the US, Japan, the Netherlands, Poland, and Romania. However, you do not get to choose which of these servers you connect to; instead, you are auto-connected to the fastest server available to you, which, more often than not, is the closest.

While not a big concern, should your intention be to use Proton VPN Free merely to secure your online traffic, it does limit Proton VPN Free's capabilities as a streaming VPN. Plus, you're almost guaranteed to have speed limitations unless you're close to any of these locations.

Choosing Proton VPN paid drastically increases the offering. Upping the countries available to a whopping 117, and, more importantly, you gain the ability to choose the exact location you want to connect to.

Server network score: 5/10

Apps

Despite being free, Proton VPN Free offers a good selection of apps. Free plan users can access Proton VPN on Windows, macOS, Android, iOS, Linux, Chrome, Firefox, and Chromebook.

The biggest omissions from this list that you'd be able to access should you choose Proton VPN's paid plan are its smart TV apps. This includes compatibility on Apple TV, Android TV, and Fire TV Stick.

Generally, however, the spread of compatibility available is impressive. What's more, each of Proton VPN Free's apps closely resemble each other, and features that might be hidden on smaller screen devices, such as mobiles, are easily accessed should you be looking to use Proton VPN free on your tablet or computer.

You can also rest assured that you're not missing out on any features, depending on the device you choose, as, unlike some free VPNs, Proton VPN Free has the same features and protocols available to use across all of its apps.

Apps score: 8/10

Ease of use

Proton VPN across both its paid and free plans is not the simplest VPN to look at, though this doesn't make it trouble to use, even if beginners might need a touch more time.

What must be said, though, is that while Proton VPN Free isn't the simplest to look at, it is arguably the best free VPN to look at for sheer aesthetics. Its dark purple theme, partnered with a simple enough map interface, makes for extremely pleasant viewing, even if all you can do with the free plan is click the connect button before you set about your browsing elsewhere.

Setting up Proton VPN Free is appreciably simple. Most notably, you're not instantly pushed to make a paid plan account from the outset, unlike many free VPNs. Instead, should you need to sign up, you simply create your account by clicking the button on the login menu, and after going through the steps and signing in, you're greeted with the usual home screen, and a bar telling you what you're missing out on by not having the paid plan. No hidden free plan signup, no trial you need to navigate, just quick access to the free service, and easy ways to upgrade should you choose to.

Once in, there are only two buttons you need to worry about: connect, which you're greeted with on the main screen, and your kill switch. As mentioned already, given the lack of server choice, the connect button does everything for you once clicked, connecting you to the fastest server in a matter of seconds. Your kill switch can be found quickly via the settings tab on mobile phones and tablets, or via the kill switch icon on computers.

Ease of use score: 8/10

Speed and performance

Proton VPN Free is, without doubt, one of the quickest free VPNs available. However, our latest testing revealed a couple of unfortunate issues you may wish to consider before jumping to your own conclusions.

Firstly, in terms of speeds, Proton VPN free achieved a maximum of 335 Mbps, which is by no means slow. These kinds of speeds would comfortably allow you to stream, game, or browse without any major issues. Our concern with this comes from the fact that our previous round of testing saw the free service achieve around 900 Mbps, which is a concerningly large drop off.

What's more, testing on an Android device saw our speeds when connected to the VPN halve when compared to what we saw without a VPN connection using either WiFi or a mobile data connection. While this still saw us achieve speeds well over 100 Mbps, it's a notable amount of speed to lose, depending on the tasks you're aiming to achieve.

A final concern we found was that there was evidence of substantial throttling of speeds after a certain amount of data was used. In testing, after using 3-4GB of data, we saw our speeds drop to only around 5 Mbps, which, while fine for browsing or emails, would leave you struggling should you wish to stream or download on your VPN connection.

Given the lack of server choice, it's unlikely you'd choose Proton VPN Free for streaming anyway, but this should definitely come into consideration. Should you be looking for a fast and simple solution to day-to-day internet needs, Proton VPN Free is a seriously strong option.

Speed and performance score: 7/10

Unblocking

Testing Proton VPN's ability to unblock content isn't a simple feat because, as we've mentioned, you don't get to choose the location you connect to.

This means seeing the full scope of Proton VPN Free's capabilities isn't possible from one testing location, like we have. What we can say is we were flawlessly able to access Dutch streaming services, including Disney+, Netflix, and Prime Video.

Although we cannot guarantee the same levels of success in other regions, our testing of Proton VPN's paid plan suggests you should have equal levels of success. This is because the paid plan was able to comfortably unblock all the streaming services we tested in all 117 regions, including Netflix, Prime Video, Disney+, BBC iPlayer, 10Play, 9Now, and more.

Unblocking score: 5/10

Privacy and security

Despite not being able to access Proton's full suite of security features with Proton VPN Free, you have no reason to feel as though your data is at any risk, thanks to how the service has been set up.

First and foremost, Proton VPN is constantly proving that it not only doesn't store your data, but also that it has no vulnerabilities that may put your online privacy at risk. An independent audit by Securitum in July 2024 marked the third consecutive year of Proton annually proving its claims, and, while at the time of writing we're yet to see an audit in 2025, we expect this to continue.

When using Proton VPN Free, you can use any of its various secure VPN protocols, including OpenVPN, WireGuard, and its proprietary Stealth protocol. Both WireGuard and OpenVPN have long been common in the VPN industry, and both have been proven countless times to be secure and reliable protocols. WireGuard uses its traditional ChaCha20 encryption with Proton VPN, while Proton VPN's OpenVPN deployment uses AES-256, another impressively secure encryption method.

Stealth, Proton VPN's proprietary protocol, is an obfuscated version of WireGuard that runs over TLS. This makes your browsing data look like normal encrypted browsing data to anyone who might analyze your traffic to spot VPN usage. For most, this is an added bonus that won't be entirely necessary, but should you be tackling enterprise rule-based firewalls or DPI-based firewalls, this protocol may prove to have better luck.

Key things missing from Proton VPN Free include Proton VPN's equivalent of multihop, called Secure Core, as well as its NetShield ad, malware, and tracking blocker, and any kind of split tunneling. While missing out on split-tunelling and multihop is unfortunate, we'd usually recommend running an external ad and malware blocker alongside a VPN anyway, so NetShield doesn't prove as big a loss.

Privacy and security score: 8/10

Track record

Given Proton's wide suite of security tools and claims to be a privacy-first company, it gets great attention when put under scrutiny. Luckily, for the most part, it has proven to be flawless. An instance in 2019 where Proton Mail was forced to log a climate activist's IP after a law enforcement request proves to be the only mark on an otherwise problem-free record across its product range.

It should, however, be remembered that Swiss law works differently for VPN providers. VPN providers cannot be compelled to carry out bulk surveillance by either Swiss or foreign law enforcement. This makes Proton VPN much less vulnerable to requests that might put privacy at risk. At an individual account level, Proton VPN does need to comply with legally valid cases brought by the Swiss court, even if made by foreign entities. However, Switzerland has no ties to the EU, US, or NATO intelligence sharing pacts, and often doesn't recognize requests from countries with a poor judicial reputation.

Track record score: 9/10

Customer Support

Proton VPN's customer support options are more limited than most, especially on its free plan.

Should you encounter any issues while using the free plan, you can either use its support site to browse articles that may help you fix your issue, or you can use a contact email address to get some form of support from a human, depending on your issue.

In practice, Proton VPN's support articles are impressively helpful, and there's more than enough of them to cover most issues you face, and, while it can be slow to contact a human via email, it's at least a viable alternative should you run into any issues not covered.

The biggest omission for Proton VPN Free customers is no live support functionalities. Even paid Proton VPN customers aren't quite able to access 24/7 support, but the lack of any kind of live chat does mean beginners could be left in the cold if struggling to find the support they need early on in their time using a VPN.

Customer support score: 7/10

Pricing and plans

Proton VPN Free does lack a fair amount compared to what a paid Proton VPN plan can offer, but that doesn't mean it isn't a supremely capable free VPN, depending on your needs.

By choosing to upgrade to Proton VPN's paid option, you can access:

• 12,000 servers across 117 countries – plus the ability to choose which server you connect to!
• Servers capable of speeds up to 10 Gbps with VPN Accelerator
• Netshield ad, malware, and tracker blocking
• Secure Core (multihop) connections
• P2P downloading and file sharing
• 10 simultaneous connections
• The Tor network within your regular browser
• Split tunneling
• VPN Profiles
• Advanced VPN customisation settings

Given Proton VPN starts from $3.59 per month, that is a lot to include in that cost. While it's not as cheap as Surfshark or NordVPN, its paid plan also proved to be capable of speeds which matched the very fastest VPNs throughout, and it also proved flawless at unblocking streaming services.

So, while Proton VPN Free is a great free VPN choice to secure your day-to-day online activities, upgrading to a paid plan could prove to be extremely beneficial depending on what you want to achieve with your VPN.

Pricing and plans score: 9/10

Should you use Proton VPN Free?

If you are looking for a free VPN to protect you while you’re out and about, working overseas, or on holiday, and you’re worried about privacy when you’re connected to public Wi-Fi or to someone else’s network, Proton VPN Free is without doubt a good choice for you.

While it doesn’t have much in the way of extra features, you can install it on your device, connect to the VPN, and then pretty much forget all about it. With speeds that will comfortably handle most tasks, an easy-enough interface, and a simple setup process, it's a breeze to get connected in a matter of minutes without being pressed into upgrading to its paid option.

Overall score: 70/100

Alternatives

Windscribe's free plan is one of the most popular options on the market – and it currently sits in the #3 spot in our best free VPN rankings. With plenty of monthly data, a decent spread of servers, and a long list of security tools, it's easy to see why.

However, Windscribe Free falls short when compared to premium alternatives, including the paid Windscribe plan. If you want a free VPN that'll add an extra layer of security to your browsing sessions, well, it'll do the job nicely, and even toss in an ad and malware blocker for free.

If you want a robust VPN with sleek apps and access to servers around the globe, you might be disappointed. Keep reading, and we'll dig into Windscribe Free's offering in more detail.

Features

Windscribe Free gives users 10 GB of data per month to use as they see fit. This is fairly generous and should be enough to get you through four weeks, but it will run out quickly if you use Windscribe Free for streaming or online gaming. However, there is the option to post on X for an extra 5 GB a month or upgrade to unlimited data for $3 a month.

If you’d rather not shout Windscribe Free’s praises from the rooftops or provide an email during signup, you’ll still receive 2 GB of data a month. It’s a great option for the more privacy-conscious who find themselves in need of a reliable free service.

We were also glad to see that Windscribe Free offers unlimited simultaneous connections. That means you can share your login details with friends and family without worrying about how many people are using the VPN at any one time. The same goes for Windscribe’s paid plans, too, if you choose to upgrade.

In terms of core VPN features, Windscribe Free covers the basics well. The kill switch, called Firewall, is front and centre on the Windows, Android, and Linux apps, and we found it incredibly easy to toggle on (or off).

The firewall is set to "Automatic" mode by default. This activates the firewall whenever you connect to a Windscribe Free server, ensuring that you remain protected if the VPN connection drops out, but it deactivates when you manually disconnect from the server.

For folks who want maximum protection, it's possible to toggle the firewall to "Always On". This blocks the internet unless you're connected to the VPN. We didn't find this to be hugely convenient, but it did guarantee that we couldn't use the internet without first being protected by Windscribe.

The same goes for Windscribe Free’s auto-connect feature, which we were able to customize, alongside the split tunneling functionality. The latter is a nice addition that’s often neglected by other free providers.

Windscribe Free's version of split tunneling is far more configurable than a lot of the competition, though it currently isn't available on iOS. There are two modes to choose from: "Exclusive" allows users to build lists of apps that won't route traffic through the VPN tunnel, which is how most split tunneling tools work.

"Inclusive" works slightly differently, and lets you build a list where only the apps on it will have their traffic routed through the tunnel. It's a real time-saver if you only intend to use Windscribe Free for a few specific purposes (like unblocking streaming platforms) and aren't hugely concerned about your privacy.

The star of the show is Windscribe Free’s ad and malware blocker, R.O.B.E.R.T. There are no hidden fees here as it’s included in the app and works quietly in the background to clean up your browsing sessions. During testing on our Windows 11 Chromebook machine and iPhone 13, we found that it was effective at steering us away from malicious domains and removing invasive ads.

Our review process also saw us assemble a list of 50 brand-new malware-hosting links. Windscribe Free successfully blocked 46% of these threats – which is better than some dedicated antivirus apps. VIPRE Antivirus Plus, for example, only blocked 34%, but Bitdefender managed to stop 80%, highlighting the fact that, while impressive, R.O.B.E.R.T. should be used in concert with a full-fledged antivirus app, and not replace one entirely.

Windscribe Free impresses with a claim that none of its features are locked behind paywalls – free users and paid users receive the exact same spread of tools. This is mostly true.

We found that Windscribe Free doesn’t include port forwarding, unlike its paid alternative, and free users only have access to servers in 10 countries, rather than the 69 countries that paid users can choose from. Similarly, some advanced aspects of R.O.B.E.R.T are only available to paid users.

Features score: 7/10

Server network

Free VPNs don’t offer as many servers in as many places as premium VPNs – and Windscribe Free is no exception.

All of Windscribe Free's servers run entirely on RAM. This ensures that no files are left to linger in its storage for too long. Better yet, Windscribe Free had its server setup audited in 2024 to confirm that user privacy is adequately protected.

There are currently 10 countries to choose from: the US, the UK, Canada, France, Germany, the Netherlands, Norway, Romania, Switzerland, and Hong Kong.

This puts Windscribe Free on par with our top-rated free VPN, PrivadoVPN Free. The server distribution is heavily weighted towards Europe, which may be an issue for folks in Asia, Africa, or South America looking for a nearby VPN server to connect to in order to maximize their performance.

We think that including a free server in Hong Kong is a pleasant surprise, as very few VPNs typically offer servers in or around China, even if they charge a subscription fee. It’s also nice to see that Windscribe Free lets users actually choose which server location to join, unlike Proton VPN Free.

During testing, we found that Windscribe’s Free servers didn’t suffer from any discernible congestion, as the VPN doesn’t shunt free users into specifically designated free servers (which could cause slowdown).

Plus, Windscribe Free makes it perfectly clear which servers are restricted to paid users in the app, marking them with a star icon.

Server network score: 4/10

Apps

Windscribe Free is available for all of today’s most popular platforms: Windows, Mac, Android, iPhone, and even Linux. In fact, we found Windscribe Free's Linux GUI to be one of the best on the market. It looks and feels just like the other desktop apps.

Additionally, Windscribe Free is compatible with Fire TV and Apple TV, and has browser extensions for Chrome, Firefox, and Microsoft Edge. Windscribe Free doesn't support routers, however, and you'll need to upgrade to a paid plan to download the necessary configuration files.

During our day-to-day use, we found Windscribe Free’s apps to be basic and serviceable. The core features, like the on/off switch and server list, are easy enough to navigate, but the layout proved to be unintuitive – especially compared to the polished offerings from PrivadoVPN and Proton VPN.

We did enjoy that the experience remained similar across all platforms, although there are a handful of key differences to point out. The iOS app, for example, lacks split tunneling, and the Mac app doesn't support split tunneling for apps (meaning you can only exclude specified IP addresses or hostnames).

Finally, Windscribe Free's Android and iOS apps don't have a standard kill switch/firewall, but they do come with an Always-On VPN option, which works in a similar way.

Apps score: 7/10

Ease of use

Windscribe Free’s apps, while easy enough to set up and navigate, were not our favorite to actually use.

We found that the installation process was a piece of cake, however. Simply download the Windscribe Free app from the website, run through the installation wizard, and log in with credentials when prompted.

Windscribe Free opens as a small tile, similar to ExpressVPN and Private Internet Access, and clicking on options, like the server list or settings, expands dropdown menus and new tabs to explore.

We found this to be relatively easy to navigate through – the large on/off button makes connecting to a server nice and quick, and it was great to see that Windscribe Free clearly states how much data remains for the month (and gives users the option to upgrade to a paid plan).

Some of the visual elements of Windscribe Free look pretty snazzy. When we chose a location, for example, the background of the app changed to a hi-res flag, and the location list drops down like a physical panel when you click or tap it.

During our testing process,, however, we did notice areas where the UI was not as intuitive as it could (or should) be – on both desktop and mobile.

For a start, changing VPN protocol isn’t signposted clearly. You need to tap or click the protocol to choose which one you use, and this might seem obvious, but VPN newbies may be unaware that this text is a clickable element at first glance.

Similarly, there’s an odd gap between the “Firewall” text and the actual toggle switch, which had us wondering, at first, if it was something else that wasn’t labeled.

Finally, Windscribe’s settings could be grouped more intuitively. Currently, users have to do a lot of scrolling to check out all of the options and toggles which, on a mobile device, gets tiresome quickly – especially when we were just looking for one setting in particular.

These are small design quibbles, but today’s top VPNs have truly mastered the art of crafting consumer-friendly apps that don’t raise these questions, which puts Windscribe Free on the back foot in terms of ease of use.

Ease of use score: 6/10

Speed and performance

Windscribe Free impressed us during our in-house performance tests. We recorded respectable speeds of 496 Mbps using the WireGuard protocol, marking it as one of the quickest free services available today. As you might expect, however, Windscribe's premium version was faster, clocking in at 785 Mbps.

We found that these speeds correlated to a smooth, seamless browsing experience where we forgot that Windscribe Free was even running in the background. This was the case regardless of whether we were connected to a local UK server or a transatlantic US server. This kind of consistency is fantastic, and even the lowest speeds we recorded, of 466 Mbps, are more than the average user needs for a stress-free browsing session.

One thing to note is that Windscribe Free did take over five seconds to connect to a server when we began our testing process. Subsequent connections only took a fraction of a second, however, which is what we’d expect to see, so we can’t totally knock the service.

Speed and performance score: 6/10

Unblocking

Free VPNs typically struggle when it comes to accessing streaming platforms, as they don’t have the resources necessary to evade VPN bans and blacklisting. Plus, with limited monthly data caps, free services aren’t all that suited to movie marathons or binge-watching.

The good news is that, for us, Windscribe Free accessed Netflix without any hiccups at all. We were able to browse through the UK, US, and Canada libraries without waiting an age for the page to load.

Similarly, Amazon Prime Video and Disney+ worked like a charm alongside smaller regional services, including BBC iPlayer, ITV, Channel 4, and YouTube.

The picture quality of these streams was high-quality, too, and we didn’t experience any dropouts or stuttering, which is in large part due to Windscribe Free’s excellent speeds.

However, as mentioned earlier, streaming in HD or 4K gobbles up a lot of data, so you’ll need to upgrade to a paid plan to really enjoy Windscribe’s streaming capabilities (and its dedicated Windflix servers).

If you're looking for a solid VPN for torrenting, however, Windscribe Free doesn't quite achieve a perfect score. While the service allows P2P traffic across all of its free servers, the port forwarding tool is reserved for paying customers, which means you may run into issues when seeding files.

Unblocking score: 7/10

Privacy and Security

Windscribe supports a variety of VPN protocols: WireGuard, OpenVPN, and IKEv2. WireGuard uses ChaCha20 encryption, and OpenVPN and IKEv2 use AES-256 encryption. The WSTunnel (OpenVPN over web sockets) and Stealth (OpenVPN over SSL) are also included in the mix, and are designed to bypass VPN detection.

We were able to switch between them easily – although the app did fail to connect at first when using the WireGuard protocol. After switching to IKeV2 and back again, however, the issue resolved itself.

This selection of protocols is pretty par for the course, and we found we had the best overall experience with WireGuard, as it’s a fantastic blend of speed and security.

OpenVPN is a better pick for the security-conscious, though you can expect slower overall speeds. IKEv2, as it automatically reconnects, tends to be the option of choice for mobile VPN users.

During testing, we found Windscribe Free’s R.O.B.E.R.T. tool to be especially effective. We didn’t encounter any ads while going about our day-to-day browsing while it was enabled.

It won’t take the place of a dedicated ad-blocker, but it’s a nice additional layer of security that can help save that precious data by preventing ads from loading and eating it up.

R.O.B.E.R.T. is also customizable, though we found that free users can’t tweak it quite as much as its paid counterparts. For example, R.O.B.E.R.T. allows free users to create just 3 custom rules for blacklisting sites and IPs, and customizable blocklists can only contain ads and malware, and not the adult content, cryptocurrency, social media posts, and more that paid users can add to the mix.

Windscribe’s censorship circumvention tool claims to be able to evade VPN blocks in highly restricted territories – though the service is cagey about how it actually works.

We appreciated that Windscribe Free offers other options for privacy purists, like the ability to pay with cryptocurrency. Plus, users have the option of whether to hand over an email address or not during sign-up. This gives users more control over how much identifiable data they hand over to the VPN.

Finally, Windscribe Free is quietly preparing for a post-quantum world by boosting its KEM (Key Encapsulation Mechanism) in TLS and OpenVPN protocols. In Windscribe's own words, this means: "Our encryption covers more than a 14-year-old boy with a bottle of Axe body spray".

Privacy and security score: 7/10

Track record

Windscribe Free abides by a clear no-logs policy that, refreshingly, is easy to read through and digest. It makes it clear that the VPN isn’t interested in collecting or storing identifiable data.

However, it hasn't always been smooth sailing. Back in June 2021, two Windscribe servers were seized by Ukrainian authorities, though the VPN asserts that it has: "[....] no reason to believe that the servers were compromised or that there was any unauthorized access before seizure."

Given that, on the disk of these two servers, there was an OpenVPN server certificate and private key, a bad actor could feasibly impersonate a Windscribe VPN server and capture and decrypt traffic. This is, however, extremely unlikely, and Windscribe Free invited third-party auditors to comb through its infrastructure to confirm its safety.

This is exactly what we like to see, but this audit took a seriously long time. Windscribe intended to complete the audit in 2021, but the full audit wasn't released to the public until the summer of 2024.

It is also worth noting that, according to recent release notes, there's a "known issue" with the Circumvent Censorship feature – where it does nothing when using the TCP protocol. That could be a major issue for folks living under an oppressive regime who were drawn to this tool, and we'd prefer it if Windscribe Free warned users about the issue when they select TCP and enable Circumvent Censorship. Currently, the only way to figure out that this hiccup even exists is by reading the release notes, and not everyone is going to do that.

Windscribe is headquartered in Canada, a country that’s part of the infamous Five Eyes Alliance, an intelligence-sharing network. Windscribe claims that this “doesn’t matter”, but given the scope of past NSA surveillance, it’s something that users should decide for themselves.

Track record score: 6/10

Customer support

Windscribe Free offers all of the most common avenues of customer support you’d expect from a VPN: live chat, email ticketing, FAQs, and a knowledge base.

During testing, our first port of call was Garry, Windscribe’s AI chatbot. It was able to point us in the direction of well-written articles related to our problem. When it comes to responses from the support team beyond Garry, however, Windscribe warns that it ‘aims’ to reply to your initial ticket within "24 hours", and that "Free users might wait a little longer than Paid users."

Windscribe has also built a chatty userbase in its years of operation, and users have the option of joining the conversation on Reddit and Discord if they want to do some community troubleshooting.

Customer support score: 6/10

Pricing and plans

Windscribe Free doesn't cost a penny, though users have the option to upgrade at any time.

A monthly subscription costs $9.00, which makes the yearly plan a better budget-saving option at $5.75 a month. Windscribe also lets users create their own plan, if they're so inclined, charging $1.00 a month per location.

These prices are pretty steep. Even ExpressVPN, the most expensive VPN in our top rankings, comes in at $4.99 per month (for a 2-year plan). Ultimately, if you're after a feature-rich VPN service that can handle ads, trackers, and malware, it's worth checking out NordVPN, instead, which costs just $3.09 per month if you pick up a 2-year plan.

Pricing and plans score: 4/10

Should you use Windscribe Free?

Windscribe Free is a decent free VPN that has your back if you need VPN protection for absolutely no cost. The addition of R.O.B.E.R.T., a wide selection of server locations, and speeds that rival premium providers make it a fairly tempting option – but it’s let down by its apps.

We found Windscribe Free’s interface to be clunky, especially on mobile, which could be a deal-breaker for VPN newbies looking for the best VPN for beginners. In that case, you’d be better off with Proton VPN or PrivadoVPN, both of which offer more user-friendly apps.

However, if your main use case is scrolling through social media, checking emails, and other day-to-day activities, Windscribe Free will serve you well, so long as you're not using it for anything mission-critical.

Overall score 60/100

Windscribe Free alternatives

Windscribe Free FAQs

PrivadoVPN Free is one of the few free VPNs we'd ever recommend on TechRadar. The service offers 10GB of monthly data, access to high-speed servers in 12 locations, and support for unblocking streams. For a free VPN, this is rather impressive. However, some underlying issues with the provider hamper our rankings of its service.

PrivadoVPN Free has topped our free VPN rankings for a while now, and our latest tests prove this is still the case. Read on to see why our continuous testing has shown PrivadoVPN's free offering to top the costless options currently available across areas such as speed, unblocking, and, of course, security.

Features

PrivadoVPN Free offers less than the paid version in terms of features, but you’ll still get all of the basic security features needed to keep your connection safe. This includes support for OpenVPN with AES-256 encryption, as well as WireGuard and IKEv2. Privado recently upgraded its kill switch for added stability, which is also on the free version.

What you won’t get access to is Control Tower, PrivadoVPN’s DNS blocklist that doubles as a parental control tool. I can understand why it’s not in the free version, but the lack of any malware blocking is a little disconcerting. You also won’t get access to PrivadoVPN’s SOCKS5 proxies or anti-virus features, although both are relatively underwhelming additions to PrivadoVPN’s core functions.

Otherwise, it’s a pretty basic VPN. PrivadoVPN lacks advanced features such as multi-hop servers, a password manager, or Tor over VPN, which are all becoming increasingly common in premium services.

Features score: 5/10

Server network

PrivadoVPN Free offers servers in 12 locations, down from 60 in the paid plan. This is still above average for a free VPN provider, as it’s rare to see more than 5 without paying a subscription. You’ll be able to connect to Argentina, Brazil, Canada, France, Germany, India, Mexico, Netherlands, the UK, and the USA. You should note that this doesn’t provide you with any access to the Middle East or Africa and very little access to Asia so be warned if you’re looking to unblock content from those regions.

Server network score: 9/10

Apps

PrivadoVPN Free supports major operating systems, including Windows, macOS, Android, and iOS, but doesn’t come with a Linux client. Instead, you’re expected to install your own OpenVPN configuration from PrivadoVPN onto a third-party client. Considering that ProtonVPN provides both a GUI client and an unlimited data policy on their free plan, I can’t recommend PrivadoVPN as a free VPN if you’re on Linux.

Apps score: 7/10

Ease of use

PrivadoVPN Free is about as easy to use as a VPN can be. Installing the software takes only a few minutes, and the interface is intuitive, allowing you to connect to a server with a single click. The layout is clean and uncluttered, presenting both the location manager and kill switch up front alongside the connect button. However, dig down a little bit and you’ll find there’s a real lack of customization options, which isn’t surprising considering it’s a free VPN. Overall, it’s nothing special but that’s not a bad thing.

Ease of use score: 9/10

Speed and performance

Most free VPNs don’t perform very well when it comes to speeds, often dramatically underperforming compared to the paid versions. However, PrivadoVPN is the exception. We were rather surprised during our speed tests as the free version of PrivadoVPN maxed out our 950Mbps testing rig, providing better speeds than the paid version. We test several times a day over multiple locations, so this was pretty surprising to see and we’re fairly sure it’s not just a fluke. However, I don’t expect PrivadoVPN Free’s speeds to stay this consistent forever, but for the moment if you need a high-speed free VPN then PrivadoVPN is ideal.

Speed and performance score: 10/10

Unblocking

PrivadoVPN Free’s unblocking capabilities are the very definition of “better than nothing”. For absolutely no cost, you can access Netflix… in the US and UK. If you want access to Canada, Japan, or Australia, you’re out of luck. You can also get onto Disney+, BBC iPlayer, Channel 4, and ITV, but not Amazon, 10Now, or 9Play. That’s a mixed bag in terms of unblocking, and it’s likely to be a coin flip as to whether or not the stream you want to view is accessible. That said, it is free, and free VPNs are usually much worse at unblocking streams.

It’s also pretty good for torrenting. However, the high-speed servers combined with a 10GB data cap mean it’s pretty easy to chew through your allotted bandwidth for the month, so be careful you don’t end up downloading too much.

Unblocking score: 8/10

Privacy and security

Let’s address the elephant in the room: While PrivadoVPN has a strong no-logs policy and is based in a privacy-friendly jurisdiction, they have yet to carry out a third-party audit. So, while I would like to believe that PrivadoVPN has your best interests at heart, there’s no way to prove it in the meantime.

On the plus side, you’re covered under the same no-logs policy under the free version as you get with the paid. There are a lot of “free” VPNs out there that monetize your data to cover the cost of the service, so it’s good to see PrivadoVPN taking a stance against this. If you want to learn more about PrivadoVPN’s overall stance on security, you can check out our PrivadoVPN review here.

Privacy and security score: 8/10

Track record

PrivadoVPN is a relatively new player in the VPN space, having only set up shop in 2019. As such, there isn’t a huge amount to talk about. That’s essentially a good thing, as PrivadoVPN hasn’t had any major security breaches. We’d like to see more focus on auditing from PrivadoVPN, as well as a transparency report to show how many requests for user data they’re receiving on a regular basis.

Track record score: 9/10

Customer Support

Customer support for PrivadoVPN Free is limited to email inquiries and an FAQ knowledgebase. There is a live chat system, but it’s not staffed at all hours of the day so you’re better off just accepting you’ll need to send an email ticket.

The knowledge base is a little more impressive, as it covers the install process for all of the supported apps plus guides for third-party routers and torrenting clients.

Customer support score: 6/10

Pricing and plans

PrivadoVPN Free is completely free, but it caps users at 10GB of data per month. After you’ve used up 10GB, you can continue using the service but your bandwidth is limited to 1 Mbps. This might be alright for basic internet browsing, but you won’t be able to effectively stream with it. You’re also limited to a single VPN connection instead of the unlimited devices you’ll be able to connect on the paid version.

Need unlimited data? The paid plan starts at $10.99 per month, which is about average for a VPN provider but drops massively to $1.11 if you buy into a two-year plan. That said, PrivadoVPN still falls short of the value provided by other cheap VPNs like Surfshark.

Pricing and plans score: 8/10

Should you use Privado VPN Free?

You could do much worse than PrivadoVPN Free when looking for a free VPN. It doesn’t sell your data, it’s very fast, and there’s a relatively generous monthly data allowance. It’s also one of the rare free VPNs we’ve seen that can effectively unblock a multitude of streams.

That said, you’re likely to go through 10GB of data relatively quickly if you use PrivadoVPN daily. It’s just not feasible to keep all of your activity protected by the VPN, so you’ll have to choose which apps you want to cover (which is made easier thanks to split tunneling) or only use it when it’s necessary, somewhat defeating the point of a VPN.

If you are looking for a free VPN with truly unlimited data and you’re not concerned about getting access to fewer VPN locations, you might be better off looking at ProtonVPN Free instead.

Total score: 79/100

PrivadoVPN Free alternatives

Hotspot Shield Basic is a mixed bag of a free VPN. Offering differing experiences depending on the app you download, varying success at unblocking streaming services, and speeds that, while fast, can struggle to maintain a connection, it falls short of the best free VPNs.

Despite this, it has seen several improvements to its service since our last round of testing, and, while not perfect, proves to be a more than usable free VPN if you're willing to work within its limitations.

Features

Hotspot Shield Basic is by no means feature-rich. That doesn't mean, however, that you don't get a good suite of security tools in the free package. Together, these features provide the same sense of trust that you'd expect from the best VPNs.

Included with the free plan is anti-phishing protection, a kill switch, split tunneling, and IP and DNS leak protection. Plus, on mobile, you can access Hotspot Shield's secure browser from within the app.

Something that became a theme throughout our testing was inconsistency with Hotspot Shield Basic. For example, the iOS app lacks a kill switch on the Basic version, and it's missing entirely on MacOS.

A bigger concern surrounding the kill switch was its lack of compatibility. It became apparent in testing that it only works when using the Hydra protocol; what's more, should you switch from Hydra to WireGuard, the killswitch silently deactivates.

This is a major security concern for anyone who relies on a kill switch, especially as users aren't warned about the deactivation, and it underscores Hotspot Shield's position behind the competition in terms of reliable features.

These incompatibility concerns extend to its split tunneling capabilities, too, which is only available on Hydra. Once again, the app doesn't make this clear, and, should you switch to WireGuard at any time, your split-tunneling settings reset. Given this continuous lack of warning and the numerous compatibility issues, it does raise questions surrounding what else may be hiding in the code.

Should you choose to upgrade to a paid Hotspot Shield plan, the only major feature additions to speak of are its streaming and gaming modes, which supposedly optimize the service for these use cases.

This is something most paid VPNs include as standard, so, given Hotspot Shield's steeper cost, I cannot imagine what it does differently to justify the price hike.

Features score: 4/10

Server Network

The ability to pick and choose servers is a fundamental aspect of a paid VPN. Even some free services offer a small, but varied, selection of server locations.

Hotspot Shield Basic has coverage in 4 locations in total, though its website only mentions one. These include the UK, Singapore, Los Angeles, and New York.

For comparison, Hotspot Shield Premium offers 115 locations (though its website claims 125) to choose from worldwide, which, while nowhere near some of the very best VPNs, is a much wider spread.

Server network score: 3/10

Apps

Currently, Hotspot Shield Basic is only available across four platforms: iOS, Android, Windows, and MacOS. This leaves omissions in compatibility, most notably, Linux and Smart TVs.

Hotspot Shield seems to have discontinued support for its Chrome extension, as it has been removed from the list of compatible platforms on its website. Plus, it's no longer available to download from the Chrome Web Store.

We've mentioned inconsistencies across apps already, but, as we'll delve into later, something to note is that there's a major disparity between platforms. Most notably, the lack of a kill switch on Mac and the lack of WireGuard, IKEv2, a kill switch, and split-tunneling on its iOS app.

Plus, in testing, we found that depending on your download location, you can find yourself looking at a completely different app. On our Windows testing machine, for example, the app we received from the Windows Store was totally different from the one we got from Hotspot Shield's website.

Upgrading to Hotspot Shield Premium fixes several of these availability issues, including adding Linux, Smart TV, and router compatibility, as well as adding WireGuard and IKEv2 to its iOS app, alongside the kill switch and split-tunneling.

Apps score: 5/10

Ease of use

Limited features mean that there are limited opportunities for confusion and, in that way, Hotspot Shield Basic claws back some points. However, that doesn't mean its offering is totally simple.

Since migrating the Basic experience into the main Hotspot Shield app, finding your way to the free experience is far from easy on mobile. After loading the app, you have the option to sign up for a free trial (which isn't the Basic plan), and only when you scroll into the smaller print at the bottom of the screen can you find a way of accessing the free app.

Once you've signed in, Hotspot Shield is surprisingly easy to use and pleasant to look at. You're greeted by a black, grey, and blue interface, with icons along the bottom of the screen on mobile and along the left edge on desktop. It bears a resemblance to the layout of NordVPN (albeit without the stacked roster of features).

We found accessing the settings easy enough. The menu provides ample description of each option, allowing newer users to quickly get to grips with the functionality, even if these settings lack necessary warnings about silent deactivations (as mentioned earlier).

Our biggest gripe with the usability of Hotspot Shield Basic stems from its mobile apps, which are inundated with ads.

They're (almost) ever-present on the home screen in banner form, and you can be presented with sketchy ads at any given moment if you choose to hop between menus or toggle on features – which adds unwanted wait time to the overall experience. Luckily, using Hotspot Shield Basic on Mac or Windows allows users to avoid these ads.

Ease of use score: 6/10

Speed and performance

No free VPN can match the speeds of today's fastest VPNs, but that doesn't mean they can't impress. In our testing, Hotspot Shield surprised us, recording speeds of 385 Mbps using WireGuard, which is more than enough for stable streaming, searching, and gaming.

Hotspot Shield's proprietary Hydra protocol offered more confusing results. Given that it's based on OpenVPN, it is unsurprising that the speeds were slower than its WireGuard results, achieving a maximum of only 163 Mbps.

During testing, we achieved these speeds when connecting to the US, with slower speeds attained when connecting to UK servers.

Hotspot Shield Basic's UK servers appeared to have a much higher load than its US servers, and this isn't entirely surprising, but it limits your options should you be looking to connect to the UK specifically.

Something to remember is, as mentioned already, Hotspot Shield Basic's kill switch only works on its Hydra protocol, meaning that should you need it, you'll likely experience a slower overall performance.

Speed and performance score: 5/10

Unblocking

Most free VPNs struggle to unblock streaming services, and Hotspot Shield Basic is no different.

In our testing, we achieved mixed results. On Mac and Windows, we failed to unblock any streaming services, including Netflix, Disney+, Prime Video, 9Now, 10Play, and BBC iPlayer.

Despite this, on mobile, we were able to access both Netflix and Prime Video without issue.

If you're looking for the best streaming VPN, we will always recommend you look towards paid services, as all the best VPNs we test proved flawless at unblocking streaming services in our latest round of testing.

Unblocking score: 4/10

Privacy and security

Since our last review, Hotspot Shield has made some headway in improving its security, but it hasn't plugged every hole.

To its credit, the Basic plan now includes a kill switch, and in 2023, the service went through an independent security audit.

That said, some things are still either missing or remain red flags. The issues we've raised already surrounding kill switch and split tunnelling support offer little reassurance or reason to choose Hotspot Shield, especially if your privacy is actively at risk. Plus, while its no-logs policy has now been audited, the use of ads in the mobile apps means there are some ways to identify how devices have been used.

In terms of VPN protocols, Hotspot Shield Basic offers its own Hydra protocol, alongside WireGuard and IKEv2, depending on the platform you use. The Hydra protocol uses strong AES-256 encryption to protect your data, while the WireGuard protocol uses the standard ChaCha20 for encryption.

Privacy and security score: 5/10

Track record

Hotspot Shield's track record isn't quite spotless. In 2018, an information disclosure vulnerability allowed a remote attacker to find out whether a user was connected to the VPN, their approximate location (country), and more. It required the user to visit a booby-trapped website, but the vulnerability was fixed after being disclosed to the company.

In 2020, an exploit allowed a local attacker to use Hotspot Shield to corrupt system files, which, while not a privacy concern, drew our concern.

It has been five years since Hotspot Shield reported any issues of the same magnitude, however, and recent security audits serve to further prove the steps the provider has taken to improve on previous errors.

Track record score: 5/10

Customer Support

Using Hotspot Shield Basic limits your customer support options to the support site, rather than also having access to full 24/7 assistance.

The support site, we found, can be somewhat limited. You can easily find yourself reading an article that's years old and now irrelevant or simply outdated, much like we found with some of the data surrounding locations. Plus, we found various instances of duplicated articles when searching for DNS.

We also found the chatbot to be almost humorously ineffective. When asking "how do I cancel my plan?" it responded "I'm sorry, I don't understand, I'm still learning. Give it another shot with different words". However, on trying "How can I close my account?" the chatbot simply gave up and transferred me to a support agent.

Customer support score: 4/10

Pricing and plans

Being Hotspot Shield's free plan, Hotspot Shield Basic is more limited than its paid counterpart, though not by as much as some of its competitors. The main omissions from the free plan include:

• Gaming and streaming modes
• Linux, Smart TV, and router support
• IKEv2
• 9 additional simultaneous connections (10 in total)
• An iOS kill switch
• Split tunnelling on iOS and Mac
• Full 24/7 support
• 111 more locations (115 total)

However, at $6.66 per month, it's arguably better value to simply use the free version should you, for whatever reason, be set on using Hotspot Shield.

If you're looking to upgrade to a paid VPN, there are much better alternatives for much lower prices, such as Surfshark and NordVPN – it even makes ExpressVPN look cheap.

Pricing and plans score: 4/10

Should you use Hotspot Shield Basic?

Hotspot Shield Basic is an extremely limited free VPN, but that doesn't mean it isn't capable. All free VPNs lack features, but Hotspot Shield Basic's omissions, locations, and unblocking consistency leave much to be desired when compared to the likes of PrivadoVPN Free.

What's more, the inconsistencies across its apps, alongside outdated website information and alarming feature limitations, all leave us concerned about other issues lying in wait.

That said, its speeds are impressive for a free VPN service, and offering unlimited bandwidth is something free VPN users on desktop will be pleased to see, given the limited market across Mac and Windows.

Overall score: 45/100

Alternatives

Hotspot Shield Basic is a mixed bag of a free VPN. Offering differing experiences depending on the app you download, varying success at unblocking streaming services, and speeds that, while fast, can struggle to maintain a connection, it falls short of the best free VPNs.

Despite this, it has seen several improvements to its service since our last round of testing, and, while not perfect, proves to be a more than usable free VPN if you're willing to work within its limitations.

Features

Hotspot Shield Basic is by no means feature-rich. That doesn't mean, however, that you don't get a good suite of security tools in the free package. Together, these features provide the same sense of trust that you'd expect from the best VPNs.

Included with the free plan is anti-phishing protection, a kill switch, split tunneling, and IP and DNS leak protection. Plus, on mobile, you can access Hotspot Shield's secure browser from within the app.

Something that became a theme throughout our testing was inconsistency with Hotspot Shield Basic. For example, the iOS app lacks a kill switch on the Basic version, and it's missing entirely on MacOS.

A bigger concern surrounding the kill switch was its lack of compatibility. It became apparent in testing that it only works when using the Hydra protocol; what's more, should you switch from Hydra to WireGuard, the killswitch silently deactivates.

This is a major security concern for anyone who relies on a kill switch, especially as users aren't warned about the deactivation, and it underscores Hotspot Shield's position behind the competition in terms of reliable features.

These incompatibility concerns extend to its split tunneling capabilities, too, which is only available on Hydra. Once again, the app doesn't make this clear, and, should you switch to WireGuard at any time, your split-tunneling settings reset. Given this continuous lack of warning and the numerous compatibility issues, it does raise questions surrounding what else may be hiding in the code.

Should you choose to upgrade to a paid Hotspot Shield plan, the only major feature additions to speak of are its streaming and gaming modes, which supposedly optimize the service for these use cases.

This is something most paid VPNs include as standard, so, given Hotspot Shield's steeper cost, I cannot imagine what it does differently to justify the price hike.

Features score: 4/10

Server Network

The ability to pick and choose servers is a fundamental aspect of a paid VPN. Even some free services offer a small, but varied, selection of server locations.

Hotspot Shield Basic has coverage in 4 locations in total, though its website only mentions one. These include the UK, Singapore, Los Angeles, and New York.

For comparison, Hotspot Shield Premium offers 115 locations (though its website claims 125) to choose from worldwide, which, while nowhere near some of the very best VPNs, is a much wider spread.

Server network score: 3/10

Apps

Currently, Hotspot Shield Basic is only available across four platforms: iOS, Android, Windows, and MacOS. This leaves omissions in compatibility, most notably, Linux and Smart TVs.

Hotspot Shield seems to have discontinued support for its Chrome extension, as it has been removed from the list of compatible platforms on its website. Plus, it's no longer available to download from the Chrome Web Store.

We've mentioned inconsistencies across apps already, but, as we'll delve into later, something to note is that there's a major disparity between platforms. Most notably, the lack of a kill switch on Mac and the lack of WireGuard, IKEv2, a kill switch, and split-tunneling on its iOS app.

Plus, in testing, we found that depending on your download location, you can find yourself looking at a completely different app. On our Windows testing machine, for example, the app we received from the Windows Store was totally different from the one we got from Hotspot Shield's website.

Upgrading to Hotspot Shield Premium fixes several of these availability issues, including adding Linux, Smart TV, and router compatibility, as well as adding WireGuard and IKEv2 to its iOS app, alongside the kill switch and split-tunneling.

Apps score: 5/10

Ease of use

Limited features mean that there are limited opportunities for confusion and, in that way, Hotspot Shield Basic claws back some points. However, that doesn't mean its offering is totally simple.

Since migrating the Basic experience into the main Hotspot Shield app, finding your way to the free experience is far from easy on mobile. After loading the app, you have the option to sign up for a free trial (which isn't the Basic plan), and only when you scroll into the smaller print at the bottom of the screen can you find a way of accessing the free app.

Once you've signed in, Hotspot Shield is surprisingly easy to use and pleasant to look at. You're greeted by a black, grey, and blue interface, with icons along the bottom of the screen on mobile and along the left edge on desktop. It bears a resemblance to the layout of NordVPN (albeit without the stacked roster of features).

We found accessing the settings easy enough. The menu provides ample description of each option, allowing newer users to quickly get to grips with the functionality, even if these settings lack necessary warnings about silent deactivations (as mentioned earlier).

Our biggest gripe with the usability of Hotspot Shield Basic stems from its mobile apps, which are inundated with ads.

They're (almost) ever-present on the home screen in banner form, and you can be presented with sketchy ads at any given moment if you choose to hop between menus or toggle on features – which adds unwanted wait time to the overall experience. Luckily, using Hotspot Shield Basic on Mac or Windows allows users to avoid these ads.

Ease of use score: 6/10

Speed and performance

No free VPN can match the speeds of today's fastest VPNs, but that doesn't mean they can't impress. In our testing, Hotspot Shield surprised us, recording speeds of 385 Mbps using WireGuard, which is more than enough for stable streaming, searching, and gaming.

Hotspot Shield's proprietary Hydra protocol offered more confusing results. Given that it's based on OpenVPN, it is unsurprising that the speeds were slower than its WireGuard results, achieving a maximum of only 163 Mbps.

During testing, we achieved these speeds when connecting to the US, with slower speeds attained when connecting to UK servers.

Hotspot Shield Basic's UK servers appeared to have a much higher load than its US servers, and this isn't entirely surprising, but it limits your options should you be looking to connect to the UK specifically.

Something to remember is, as mentioned already, Hotspot Shield Basic's kill switch only works on its Hydra protocol, meaning that should you need it, you'll likely experience a slower overall performance.

Speed and performance score: 5/10

Unblocking

Most free VPNs struggle to unblock streaming services, and Hotspot Shield Basic is no different.

In our testing, we achieved mixed results. On Mac and Windows, we failed to unblock any streaming services, including Netflix, Disney+, Prime Video, 9Now, 10Play, and BBC iPlayer.

Despite this, on mobile, we were able to access both Netflix and Prime Video without issue.

If you're looking for the best streaming VPN, we will always recommend you look towards paid services, as all the best VPNs we test proved flawless at unblocking streaming services in our latest round of testing.

Unblocking score: 4/10

Privacy and security

Since our last review, Hotspot Shield has made some headway in improving its security, but it hasn't plugged every hole.

To its credit, the Basic plan now includes a kill switch, and in 2023, the service went through an independent security audit.

That said, some things are still either missing or remain red flags. The issues we've raised already surrounding kill switch and split tunnelling support offer little reassurance or reason to choose Hotspot Shield, especially if your privacy is actively at risk. Plus, while its no-logs policy has now been audited, the use of ads in the mobile apps means there are some ways to identify how devices have been used.

In terms of VPN protocols, Hotspot Shield Basic offers its own Hydra protocol, alongside WireGuard and IKEv2, depending on the platform you use. The Hydra protocol uses strong AES-256 encryption to protect your data, while the WireGuard protocol uses the standard ChaCha20 for encryption.

Privacy and security score: 5/10

Track record

Hotspot Shield's track record isn't quite spotless. In 2018, an information disclosure vulnerability allowed a remote attacker to find out whether a user was connected to the VPN, their approximate location (country), and more. It required the user to visit a booby-trapped website, but the vulnerability was fixed after being disclosed to the company.

In 2020, an exploit allowed a local attacker to use Hotspot Shield to corrupt system files, which, while not a privacy concern, drew our concern.

It has been five years since Hotspot Shield reported any issues of the same magnitude, however, and recent security audits serve to further prove the steps the provider has taken to improve on previous errors.

Track record score: 5/10

Customer Support

Using Hotspot Shield Basic limits your customer support options to the support site, rather than also having access to full 24/7 assistance.

The support site, we found, can be somewhat limited. You can easily find yourself reading an article that's years old and now irrelevant or simply outdated, much like we found with some of the data surrounding locations. Plus, we found various instances of duplicated articles when searching for DNS.

We also found the chatbot to be almost humorously ineffective. When asking "how do I cancel my plan?" it responded "I'm sorry, I don't understand, I'm still learning. Give it another shot with different words". However, on trying "How can I close my account?" the chatbot simply gave up and transferred me to a support agent.

Customer support score: 4/10

Pricing and plans

Being Hotspot Shield's free plan, Hotspot Shield Basic is more limited than its paid counterpart, though not by as much as some of its competitors. The main omissions from the free plan include:

• Gaming and streaming modes
• Linux, Smart TV, and router support
• IKEv2
• 9 additional simultaneous connections (10 in total)
• An iOS kill switch
• Split tunnelling on iOS and Mac
• Full 24/7 support
• 111 more locations (115 total)

However, at $6.66 per month, it's arguably better value to simply use the free version should you, for whatever reason, be set on using Hotspot Shield.

If you're looking to upgrade to a paid VPN, there are much better alternatives for much lower prices, such as Surfshark and NordVPN – it even makes ExpressVPN look cheap.

Pricing and plans score: 4/10

Should you use Hotspot Shield Basic?

Hotspot Shield Basic is an extremely limited free VPN, but that doesn't mean it isn't capable. All free VPNs lack features, but Hotspot Shield Basic's omissions, locations, and unblocking consistency leave much to be desired when compared to the likes of PrivadoVPN Free.

What's more, the inconsistencies across its apps, alongside outdated website information and alarming feature limitations, all leave us concerned about other issues lying in wait.

That said, its speeds are impressive for a free VPN service, and offering unlimited bandwidth is something free VPN users on desktop will be pleased to see, given the limited market across Mac and Windows.

Overall score: 45/100

Alternatives