In this review of Dameware, we will examine Dameware Remote Everywhere (DRE) by SolarWinds to determine if it is the best remote desktop software. DRE is a cloud-based Software as a Service (SaaS) solution designed for IT professionals who require remote support for numerous computers and mobile devices across various operating systems. Dameware Remote Everywhere is ideal for those seeking a fast, secure service that offers detailed information about the connected devices.

Dameware: Plans and pricing 

Dameware offers tiered pricing based on the number of technicians or devices you need to manage. It also offers per-technician licensing, where you pay a specific amount for each technician using the software.

Additional modules such as remote control, file transfer, and power management may incur extra costs.

Dameware: Features and utilities

With licenses costing several hundred dollars each, Dameware is a service aimed at businesses with large IT networks that need enterprise-level features. DRE can be used from anywhere that has an internet connection. And even though a technician might be a long way from the device that needs support, DRE can connect to it in less than eight seconds to help bring about a resolution to the problem as quickly as possible.

A technician can be working on any computer running Windows, macOS, or Linux, and can connect to any desktop computer or mobile device, Android or iOS. In addition, they can access the end user’s machine without needing to disturb them, working behind the scenes to resolve the reported problem.

Dameware: Setup

The first step in getting started with DRE is to register for an account. You don’t need to enter any billing information, but you will need to supply company information, including email and phone. Once registered, you’ll receive an email with a link to create a login, after which you’ll be logged into the online dashboard.

DRE is available as a free trial for 14 days fully functional, but when you first log in, you’ll be presented with a notice to extend that trial to 90 days. From that point, you’re ready to start using the service, with the whole setup process only taking a couple of minutes.

Dameware: Interface and performance

While the setup process only took a few minutes, moving on from there wasn’t as easy as we would have liked. Initially, we wanted to test connecting remotely to an Android phone. 

It wasn’t immediately obvious how to do that from the dashboard we’d just logged into, so we went hunting for some documentation. Once we’d found it, we found it a bit lacking in the information we needed.

Eventually, we were able to connect to a test phone after downloading an app and entering a PIN number which is generated from the console on the technician’s workstation. The connection was quick and the resolution was OK but not as good as we thought it might be from the way it’s described on the Dameware website.

Being able to browse the local workstation’s drives and copy files to the remote device was good and worked with no problem. But we found that the session crashed when clicking on Processes or Applications under the System Info tab. We’d then have to quit the app on the phone and restart it and re-enter the PIN number to continue.

Dameware: Security

Dameware features a very high level of security, meeting requirements set out by the U.S. Federal government. It is compliant with Federal Information Processing Standards (FIPS) 140-2, using the BSAFE Crypto-C Micro Edition cryptography module.

Dameware was also the first remote access software product to offer a Smart Card solution, which was developed in 2006 in coordination with the U.S Army. Since then, smart card authentication has become mandated at all levels of the Federal government.

Smart card authentication is the process that allows access to a remote machine by first logging into a local machine with a smart card and personal identification number (PIN).

Dameware: Support

For a product that is all about providing technical support for others, Dameware’s support options are a bit limited. There are no 24/7 phone numbers or live chat available. You can submit a support ticket or email technical support directly.

You can also call one of their technical support lines in the US, Europe, or Asia Pacific, but they’re only available during normal business hours. Dameware actually has offices in 12 different locations, but many of those only handle sales inquiries.

Dameware: Pros and cons

DameWare is a comprehensive suite of remote support software solutions developed by SolarWinds, a company known for its powerful and effective IT management tools. The suite includes two main products: DameWare Remote Support (DRS) and DameWare Mini Remote Control (MRC). These tools are designed not only to facilitate remote control of desktops and servers but also to aid in system administration tasks across Windows, Linux, and Mac OS environments.

DameWare's strongest asset lies in its robust set of tools for remote support. With features like remote desktop viewing, system information manager, and active directory management, IT technicians can perform a wide array of tasks remotely. This reduces the need for physical presence, saving time and reducing operational costs.

DameWare stands out with its cross-platform support. Whether you're managing a Windows PC, a Mac, or a Linux system, DameWare allows IT administrators to seamlessly connect and troubleshoot issues without compatibility headaches.

Considering the risks associated with remote access tools, DameWare has implemented strong security measures. It uses encryption protocols such as SSL and TLS to secure connections between the remote client and the host computer. Additionally, it supports Smart Card authentication and enforces several layers of security checks to prevent unauthorized access.

The DameWare Mini Remote Control is particularly noted for its lightweight design. It does not require high system resources, which makes it agile and faster in performance compared to other remote access tools. Moreover, its interface is user-friendly, making it accessible for beginners and experts alike.

While DameWare provides a rich feature set, it comes at a price. The cost could be a significant factor for small businesses or startups that might be looking for more budget-friendly alternatives.

In an era where mobile connectivity is paramount, DameWare's limited support for mobile devices can be a drawback. Remote control and management of mobile devices are not as robust or straightforward, which could be a hindrance in environments with a high reliance on mobile technology.

Depending on the IT setup and the specific demands of your network, DameWare might require a complex setup process. New users or organizations without a dedicated IT department might find it challenging to deploy and maintain.=

DameWare’s performance and functionality heavily rely on the quality of the internal network. In scenarios with unstable network conditions, users might face disruptions or decreased performance in remote control sessions.

Dameware: Final verdict

We were disappointed with DameWare Remote Everywhere (DRE), given its high price per license. Setting it up took longer than expected, and the documentation did not meet our standards for a service with such high pricing.

While the software worked fine, there were numerous crashes when accessing sections with important information about the remote device. When we contacted DameWare support during setup, it took several days to resolve our query, and only after a follow-up email from us.

DameWare is undeniably a powerful tool for IT professionals seeking to manage systems remotely. Its strengths in security, multi-platform support, and comprehensive remote support capabilities make it a solid choice for many organizations. However, before deciding, potential users should also consider the costs, limitations in mobile device support, and the required investment in setup and maintenance.

For businesses prioritizing robust IT support and secure, versatile network management tools, DameWare offers significant advantages. However, weighing these benefits against the drawbacks is essential to determine if it's the right tool for your organizational needs. Exploring trial versions and seeking feedback from current users can further inform this decision.

Dameware: The competition

A strong alternative to DRE is Zoho Assist, which has two different types of remote support software: Remote Support and Unattended Access. 

Remote Support works in much the same way as DRE and comes in three different plans starting at $8/month and going up to $21/month. More expensive plans include more features and more simultaneous sessions, which compares to a single active session for every DRE license.

Zoho Assist might not be as secure as DRE, but it will appeal to those with more limited budgets, and for those organizations that may already be using one of the suite of Zoho products.

• Check out our Best remote desktop software guide.

What to look for in a remote desktop solution

The world of work has seen a fundamental shift towards remote and hybrid work models, making remote desktop solutions more crucial than ever. Whether you are an IT professional managing a corporate network or a small business owner looking to support a remote team, the right remote desktop software can make all the difference in performance, security, and productivity. Here’s what to consider when selecting a remote desktop solution.

Security

Security should be your top priority. An excellent remote desktop solution should offer strong encryption for data in transit and at rest. Look for features such as TLS/SSL encryption, multi-factor authentication, and the ability to set robust password policies. The software should also comply with industry standards and regulations relevant to your business, such as GDPR, HIPAA, or PCI DSS.

Ease of Use

The best remote desktop software is the one that everyone in your organization can use without extensive training. Look for intuitive interfaces and straightforward setup processes. Quick connectivity and saving frequently accessed connections can also enhance user experience. Ensure the solution provides robust support and tutorials to help users navigate issues.

Performance and Reliability

In remote access, performance is measured by how seamlessly and quickly you can control a distant computer. High-quality remote desktop solutions offer optimized speed and screen refresh rates, even on slower internet connections. They should also provide reliability, guarantee connection stability, and offer redundancy to minimize downtime.

Cross-Platform Support

In today’s diverse technological landscape, remote desktop software must support various operating systems, including Windows, macOS, Linux, and mobile OSes like iOS and Android. This ensures all team members can access the network, regardless of their device.

Customization and Scalability

Your remote desktop solution should grow with you. Look for customizable features tailored to your specific needs and the scalability to support increasing users and machines. This could include session recording, file transfer capabilities, and integrating business branding elements.

Cost-effectiveness

Evaluate the cost relative to the features and benefits provided. Many solutions offer tiered pricing plans based on the number of users, the level of support, and additional features. While it might be tempting to choose a free or low-cost option, ensure it meets all your needs without compromising security and functionality. Consider investing in quality software as a way to save money in the long term through enhanced productivity and reduced downtime.

Customer Support and Resources

Good customer support can significantly impact your experience with remote desktop software. Look for providers that offer 24/7 support through multiple channels, such as phone, email, and live chat. Additionally, a comprehensive knowledge base, community forums, and how-to guides are invaluable resources for troubleshooting and learning.

Choosing the right remote desktop solution is a critical decision that impacts your team's efficiency, security, and productivity. By focusing on the abovementioned aspects, you can select a robust, reliable tool that supports your business needs while ensuring a seamless remote working experience. Remember, investing time in researching and choosing the best solution pays off in the long run, contributing to the success and growth of your business.

ClickCharts is a simple, but effective mind map software application from NCH Software. This desktop software is easy to get started with, in part because it limits you to just the basics of mind mapping. While the user interface makes it look like the software was made in the 1990s, it’s hard to argue with the low price.

Australian company NCH Software produces a selection of free and paid tools, licensed based on your requirements. In the past it has been accused of installing bloatware with its tools, but this practice has since been dropped.

Is ClickCharts the best software for your needs? Let’s take a look at everything this platform has to offer.

ClickCharts: Plans and pricing

ClickCharts is available as a free tool, or you can buy a relatively inexpensive license. You can download the application (Windows and macOS) for free to try it out, but bear in mind the free version should not be used for commercial purposes.

It’s unclear how the free download differs from the paid version of the software. You can get a Pro Edition Annual Plan for $50 a year, or a Home Edition Annual Plan (again, non-business use) for $40 a year. Alternatively, the professional version of ClickCharts can be paid quarterly at a low $9.99, which works out at $3.33 a month.

Payment is via credit card or PayPal, but note that transactions are in Australian dollars. Consequently, the stated price will differ based on currency exchange fluctuations. 

ClickCharts: Features

ClickCharts focuses on the essential features of process mapping. You won’t find many frills in this software, but it does a good job of covering the basics and making them easy to access.

When you launch a new diagram in ClickCharts, you’re prompted to choose a template or start from scratch. There are about 50 different templates available, organized into categories such as electrical wiring diagrams, family trees, Venn diagrams, and organizational charts. The diversity of choices is nice, although it would be good to see a larger number of templates in each category.

Surprisingly, it’s not possible to save your current diagram as a new template. That’s a little annoying, although you can still load a previous diagram for use as a starting point if you save a duplicate of it.

There’s a reasonably wide variety of shapes and connector styles available within ClickCharts. While you can’t design a custom shape, you can import images into your diagrams. This isn’t quite so seamless, but it does work in a pinch.

You can also easily add text to your diagrams and it’s impressively customizable. You can choose from hundreds of fonts, as well as standard formatting options like italics and bolding. Unfortunately, there’s no auto-align function when combining text with shapes, so placing text requires some fine adjustments.

ClickCharts gives you some room to customize the look of your charts by modifying shape styles, but not a ton. The color fill function allows you to alter opacity and create color gradients, and you can layer objects by moving them forwards or backwards in space. However, there are no alignment functions or trackable layers, and you can’t actually modify the line paths of any existing shapes.

ClickCharts: Ease of use

Both the ClickCharts website and software look out of date. The interface has the look and feel of Microsoft Word circa 1999. But, the software’s menus are easy to navigate and all of the tools you need are available with just a few clicks. 

For example, the full library of shapes and connectors in ClickCharts at hand in a left-side menu at all times when you’re building a new diagram. They’re arranged into categories that correspond with the theme categories, which makes it very easy to find the shapes and arrows that you need for a given project. To place a shape, all you have to do is drag and drop. When adding connectors to your diagram, an auto-snap function makes the process go much more smoothly.

Still, a more modern interface might open up room to add useful tools like object alignment or panels for layering and design. The way the interface is set up, it’s necessary to jump back and forth between menus if you want to place an object and then change its coloration or size. It’s also not all that easy to bulk edit objects that are the same shape, which adds time to the customization process.

When it comes time to share your completed chart, ClickCharts gives you a few options. You can save the chart as a JPG, PNG, or PDF, or email it directly from the software. 

ClickCharts: Customer support

A support resource is provided for ClickCharts users, comprising answers to common questions, video tutorials, and an online help manual. 

ClickCharts provides support by email, although you may find yourself waiting more than a day to get a response from the company. There’s a small help section online, but it’s far from comprehensive. If you do run into issues with the software, your best bet may be to post on the ClickCharts online forum. Failing this, NCH has active social network accounts.

ClickCharts: The competition

ClickCharts sticks to the basics and doesn’t charge much for its product. However, if you need more functionality, there are a few premium alternatives.

Mindomo and Xmind both have much more modern user interfaces and offer more room for customizing your mind maps and charts. Mindomo stands out for offering Gantt charts and a suite of collaboration features, which can be very helpful if you’re working in a team. Expect to pay significantly more for either of these platforms, though: Xmind costs more than double what ClickCharts charges, while Mindomo is only available as a subscription.

However, free alternatives like draw.io also exist. Functionally, ClickCharts is unfortunately inferior to all competing tools that we’ve seen.

ClickCharts: Final verdict

ClickCharts is an inexpensive diagramming and mind mapping tool, capable of producing flowcharts, wireframes, and much more.

It’s a great option if you don’t mind the outdated user interface and only need a limited suite of customization tools for your charts. However, the fact that it’s difficult to create custom shapes and the lack of advanced controls like object alignment and designated layers will mean you should look at more flexible diagram software.

We've listed the best flowchart software.

Bubbl.us allows you to create colorful and engaging mind maps - graphical representations of concepts and ideas and the relationships between them. It is great for planning projects, collaborating with others, and brainstorming with your team. It can also be used as a teaching tool in the classroom.

Running since 2005, Bubbl.us has helped 7 million users over the years, and is published by LKCollab, LLC., a US company based in Glendale, Wisconsin.

With Bubbl.us, you and your audience can better understand and process concepts as well as generate new ideas. Also, since it is browser-based, it does not require the installation of any client software, which lowers costs and any barriers to getting started with the service.

Bubbl.us: Plans and pricing

With the free version, you can create up to three mind maps. This plan would suit users who need the service as a one-off for a specific project or assignment. The premium plan costs $4.91 per user per month (billed at $59 annually, or $6 a month with a rolling contract), and a team plan that supports three users can be purchased at a cost of $59 per person (billed at $177 annually, or $18 a month).

The premium and team plans both come with a 10-day free trial, unlimited mind maps, the ability to add files and images, and options for real-time collaboration. They also come with guest editing and priority support.

The premium plan is a great choice for small businesses that want to benefit from the visual aid of a mind map without having to pay for an enterprise solution.

If you opt for the Team plan, this adds an administrator account, multiple licenses, advanced user management, document retention tools, and the option to configure a custom sign-in domain and apply company branding.

These features make the team plan the perfect application for businesses that rely heavily on collaboration, brainstorming, and innovation and who want unfettered access to an effective mind mapping solution.

Bubbl.us: Features

Bubbl.us was conceived to help you effortlessly create mind maps. In Bubbl.us, these are essentially flowcharts or diagrams made of bubbles of information. The maps use a clever color scheme that allows users to easily see how different bubbles and branches of a given mind map are related to each other. 

Using the Custom button, you can personalize the bubbles in your mind map to highlight different relationships or emphasize contrasts and differences between various sets of information. The Hue, Saturation, and Palette buttons can also be used to further customize the colors of your mind map bubbles.

Many users, especially teachers, have raved about how well their students take to Bubbl.us’s color-coded map representations. The tool gives students the freedom they need to customize things without giving them so much freedom that they get lost in the process.

Meanwhile, mind maps are automatically saved every two minutes with Bubbl.us. Note, however, that you need to register for an account to store them online. Bubbl.us supports Google accounts, or you can register with a standard email address. The export option allows you to save your maps in JPG, PNG, and HTML formats.

With the premium version, you can even share your maps via email, add files and images, enjoy real-time collaboration, see your revision history, and allow anyone with a link to edit your mind map.

Collaboration extends across the internet, which is particularly useful for teachers and students for project development work.

Bubbl.us: Ease of use

The first thing you see when you open Bubbl.us is a template selection screen. In total, 11 are available to choose from, covering standard mind maps, flow charts, basic wireframes, and others. 

You can also hit the + button to start your own diagram from scratch.

The UI is pretty clean and easy to understand. You start with a large canvas on which you can draw shapes and bubbles and populate them with information. The app works pretty much the same way on different devices, with the only difference being the actual size of the canvas you start with.

As with any mind mapping tool, the keyboard shortcuts are vital. They can literally make the difference between presenting ideas quickly and not including them because the creative flow has been distracted with a mouse. Ctrl + Enter creates the first subordinate bubble, while Tab repeats the action to create more. Ctrl + Enter will create a subordinate to any selected bubble. You can bring up a list of commands by pressing Ctrl when a bubble is selected (although this curiously omits the Tab command). Lists can be added, as can notes.

In interactive pop-up menu lets you edit the size of your text and the connection arrows in your diagrams. Once your mind map is ready, you can save it as an image and share it with others.

You can also resize and manipulate the objects themselves on your canvas. All you have to do is create a new shape or object, give it a name, and connect it to other shapes on the canvas based on how they are affiliated. In this way, you can create visually striking maps without spending too much time or money to do so.

Finally, you can easily switch to different layouts by selecting the bubbles (some or all) and selecting a new layout. Bulk style changes can also be applied this way (such as bubble shape, font, etc.)

Bubbl.us: Customer support

Bubbl.us is cloud-based and runs on Linux, Windows, and macOS. It can be used with all current browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and a few others.

In terms of support, you can reach the tech team via email, phone, and online help desk tickets if you have any issues with the service. There are a few online guides and tutorials as well, but they are very basic in nature and only cover the core features of the platform.

A smart pop-up box is available within the app to search for instant answers. This can be switched from a search tool to a messaging window, which you can use to drop the Bubbl.us team a support query. Response times are vague (“a few hours”), and our test question (about templates) took around 2 hours to answer.

Bubbl.us: The competition

With so many mind mapping tools available to choose from, what would make you select Bubbl.us over any of its rivals? 

Budget-wise, Bubbl.us is competitively priced compared to alternative tools such as MindView and and MindMeister. While they all offer free versions with affordable monthly alternatives for more features, Bubbl.us is easily cheapest of these. 

In terms of ease of use, Bubbl.us is also a strong contender. Its intuitive UI and shallow learning curve are critical for quick onboarding. Bubbl.us is easy to get started with, and you can learn how to use all of its various features very quickly. 

When it comes to students and small business teams, MindView and and MindMeister both sport advanced features that take can a little longer to become accustomed to.

If all you need is the most basic of features, then Bubbl.us does the trick. You can use it to make flowcharts and diagrams and plan projects and assignments. However, if you need to perform advanced tasks, such as work prioritization or conditional decision-making, MindView and and MindMeister would be a better fit for you.

Bubbl.us: Final verdict

Bubbl.us is a good service for beginners to consider because it is easy to use and has a low learning curve. It can also be used on most smart devices, and it is great for online brainstorming, visualizing problems and solutions, and for use in the classroom.

However, Bubbl.us is also a bare-bones app that’s a little difficult to customize. Also, elements or assets in your mind map may overlap, making it difficult to click on them, and bubbles cannot be moved in groups, so you have to move bubbles one at a time. These quality of life shortcomings aren’t quite deal-breakers, but they may be cause for regret later on.

We list the best collaboration platforms for teams.

Verizon Connect is a leading telematics provider that offers a comprehensive range of  fleet management solutions. The company has a global presence with over 24 offices in cities around the world, including the city of San Jose and Costco.

Verizon Connect is a conglomerate of three companies: Fleetmatics, Verizon NetworkFleet, and Telogis. Each of these companies was a leader in its own category and region before joining Verizon Connect. Fleetmatics focused on small and medium-sized businesses, while Telogis served large enterprises.

Verizon Connect is now a large entity able to offer almost any fleet tracking and telematics solution that clients need. With key features like an advanced Fleet Management System (FMS), Field Service Management, and more, Verizon Connect can provide solutions to a variety of companies of different sizes. However, businesses with larger fleets stand to gain the most from Verizon Connect, as it collects a large amount of data that can be used to provide detailed insights.

The company offers a variety of vehicle tracking devices, from plug-and-play models to more advanced hardware and software solutions. These solutions are tailored to the specific needs of businesses and can help both field employees and office staff.

Verizon Connect: Plans and pricing

Like many other software-as-a-service (SaaS) providers, Verizon Connect does not disclose pricing information on its website. Instead, you must contact the company through a portal that asks a series of questions to assess your needs, and the company will contact you with a quote. While Verizon Connect does not provide specific details on its plans, it does offer a wide range of products and services that can be tailored to businesses of all sizes.

According to online reviews from customers who use or have used Verizon Connect's services, the company requires a 3-year contract, which is longer than most other companies in the same industry. This is beneficial for large organizations that do not want to change vendors frequently, but mid-sized and smaller companies are often more cost conscious and prefer shorter contracts.

In addition, the pricing of Verizon Connect's products will be directly proportional to the solution a company is looking for, as well as the specific software and hardware required, since the company offers a variety of products. Verizon Connect offers a free demo of its software, allowing you to assess exactly what add-ons or features are helpful for your business needs.

Verizon Connect: Features

Verizon Connect is a smart fleet management and optimization solution that provides clients with data and insights to seamlessly manage their vehicles and workforce across multiple aspects, including efficiency, safety, productivity, and compliance.

Unlike some other fleet management companies, Verizon Connect’s software refreshes its data every 30 seconds, providing the most up-to-date vehicle location information to the company using the system.

Some of the key services offered by Verizon Connect include:

• Fleet tracking
• Hardware
• Compliance management
• Asset tracking
• Field servicing and scheduling
• Marketplace for ready to implement solutions

The software provides a variety of reports, including fuel efficiency, vehicle maintenance, safety management, driver scorecards, and more. These reports allow businesses to monitor fuel expenses and vehicle performance and to provide coaching, feedback, and training to drivers as needed. Drivers frequently follow their own preferred routes; therefore, coaching them improves not only fuel efficiency but also overall delivery time and customer experience.

Verizon Connect also offers another interesting feature: maintenance alerts. These allow businesses to schedule maintenance cycles and ensure that their vehicles are in good working order.

Key features include:

Routing: Verizon Connect makes life easier for administrators by providing an automatic routing option. This feature automatically identifies the shortest route between two locations. It can also plan an optimized route that takes into account all deliveries and orders for the day, saving time and effort for both the backend team and drivers.

Dedicated apps: Verizon Connect has apps for Android and iOS phones; the dashboard is cloud based, so it can be used on any device. The apps are designed from the ground up and optimized for different screen sizes, such as phones and tablets. When we looked into the iOS Verizon Connect app, be aware that it has received only 2.7 stars based on just six reviews.

Electronic Logging Device (ELD) compliance: It provides ELD-compliant solutions that can save drivers from manually tracking their Hours of Service (HoS), prevent log errors, and most importantly reduce the risk of policy violations.

Alerts: The software issues real-time alerts for predefined safety events. Administrators can be notified as soon as a vehicle enters or exits a geofenced area and when sudden acceleration or braking occurs, among other things. It is also quite useful for managing various assets.

Dashboard: The company is proud to be one of the only solution providers that integrate data from all possible sources, such as vehicles, workers, and assets. This allows clients to manage all of their field operations in a single, cloud-based platform. The intuitive dashboard has separate segments for different teams or departments, allowing them to stay up-to-date on the latest developments and trends.

Verizon Connect is one of the largest fleet management companies, but it has a grade of F from the Better Business Bureau. Based on reviews on TrustPilot and among the 143 complaints closed in the last 3 years from the Better Business Bureau, the most common complaints are a lack of clear communication, customer support issues, and software problems.

Verizon Connect: Support

Verizon Connect doesn’t really specify the support options. There is a toll-free phone number listed, with hours of operation on weekdays at 7:30AM to 5PM EST, but it does not indicate if this is for sales, support, or both.

We also did not find any self-help support information on the Verizon Connect website, but there is an automated chatbot on the main screen. However, when we went through the questions and indicated that we could use information on support, we did not receive the information we asked for, nor did we get a connection to a live person that could provide some help; we only got a response saying “Thank you for completing the survey.”. 

Verizon Connect: Final verdict

Verizon Connect is one of the leading providers of fleet management solutions, offering a wide range of features and benefits to its customers. While there is room for improvement with its customer service and support, it is still a choice to be considered for businesses that require a comprehensive end-to-end solution, as it offers global coverage. 

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Remote desktop tools are the best option if you need to use a computer without being physically present. Different software offer different features, so it’s important to find the best remote desktop software for your business.

Microsoft Remote Desktop is one of the most commonly used remote desktop applications, and it provides strong features for both personal and business contexts. In our Microsoft Remote Desktop review, we’ll examine the software’s pros and cons and see how it compares to other remote desktop solutions.

Microsoft Remote Desktop: Plans and pricing

Microsoft Remote Desktop is compatible with all versions of Windows 8, 10, and 11. However, only Windows Pro and Enterprise users can set up their computers to be accessed remotely. In other words, any computer running Windows 8, 10, or 11, including the Home edition, can be used to access another device, but the device being accessed needs to be running the Pro or Enterprise version of Windows.

Windows Pro costs $200 and up. If you’re running Home and want to upgrade to Pro for remote desktop access, go to Update and Security and then Activation from the settings menu. Home to Pro upgrades are currently $99.

Microsoft Remote Desktop: Features and utilities

Users can access remote devices from a computer or by downloading the mobile app on iOS or Android. Either way, Microsoft Remote Desktop provides a seamless experience that’s almost as good as having the computer in front of you.

If you’re using a mobile device, the app includes separate keys for modifiers like control, alt, and option. This enables you to perform keyboard shortcuts as if you were physically using the computer.

Similarly, Microsoft Remote Desktop gives users access to files stored on the remote computer, making it easy to print or share documents from any location. You can also set your desktop to stay awake when not in use to prepare for a remote connection. Your admin can publish resources for remote access, including virtual desktops, session-based desktops, and RemoteApp programs.

Microsoft Remote Desktop: Setup

To set up a connection in Microsoft Remote Desktop, click Add, then enter the computer’s name and your user account. Keep in mind that the host computer also needs to be configured to accept remote connections. This option is available in System Settings under Remote Desktop.

The Settings app also contains an option to allow remote desktop connections from other user accounts. These need to be approved in advance to create a remote connection later on. You should also write down the name of the host computer, which you can find under “How to connect to this PC.”

Microsoft Remote Desktop: Interface and performance

The Remote Desktop app runs well and comes with a sleek interface. Unfortunately, local users are logged out while using Remote Desktop, so we didn’t have a way to test the lag between devices.

After opening the application, you’ll be able to add a new connection or adjust settings. The simple and clear interface makes it easy to understand how to set up remote desktop connections.

Performance was excellent throughout our tests, with videos and other types of dynamic content displaying well on the remote device. Of course, results may vary depending on your internet connection and the kind of work you’re doing.

Microsoft Remote Desktop: Security

As in other areas of the app, Microsoft provides powerful security tools without making them obvious. You can create a secure environment for Microsoft Remote Desktop in a few simple steps.

For example, the Local Security Policy app includes an option to limit remote access to certain groups. It’s easy to mandate manual whitelisting for each new connection—just click Local Policies, then User Rights Assignment, and finally Allow Log On through Remote Desktop Services. From there, you can add individual users in Settings under Remote Desktop.

Current versions of Microsoft Remote Desktop come with network level authentication, which automatically verifies users through the network before connecting them to the device.

Microsoft Remote Desktop: Support

The Microsoft website contains help articles covering a variety of topics, including several on Remote Desktop. If you don’t find the information you need, you can also search the support forum or create a new post. The community is extremely active, so you shouldn’t have any trouble getting help.

Alternatively, the Get Help app is the best way to get one-on-one support in Windows 10. Help is provided by Windows Advisors. There aren’t any listed support hours, and response times can be unpredictable—we waited for more than ten minutes before closing the chat window to receive an email reply.

Microsoft Remote Desktop: Pros and Cons

Microsoft Remote Desktop is a service that enables users to connect to and control a computer from another device over a network connection. It is part of Microsoft's suite of services and allows users to access the desktop, files, and applications of a Windows PC from another Windows device and from iOS, Mac, or Android platforms. This profoundly impacts productivity and collaboration, especially in an increasingly mobile workforce.

One significant advantage of Remote Desktop is its integration with Windows operating systems. This provides users with a consistent and reliable experience, especially when connecting between Windows devices.

Microsoft Remote Desktop is built into most versions of Windows, making it a cost-effective option for individuals and businesses. For basic remote desktop purposes, there is no need to spend extra on third-party software.

Security is a priority for Microsoft; remote desktop connections are encrypted, and users can implement network-level authentication (NLA) to provide an additional layer of security before establishing a connection.

Businesses that utilize Windows Virtual Desktop can benefit from Microsoft Remote Desktop's multisession capabilities, which allow multiple users to access a single Windows server simultaneously.

Microsoft Remote Desktop has one major limitation—it is only available for Windows Professional and Server editions. Users with Windows Home editions cannot receive remote desktop connections, which may be problematic for some people.

Setting up a Remote Desktop can be difficult for those lacking technical expertise. It involves configuring network settings and permissions, which can be challenging for less tech-savvy users.

The performance of the remote desktop largely depends on the quality of the network connection. Slow or unstable connections can result in laggy performance and inconsistent user experiences, affecting productivity.

While it is effective for remote connections, Microsoft Remote Desktop lacks some advanced features in third-party solutions, such as robust file transfer, remote printing, and collaboration tools, which may vary depending on the version used.

Microsoft Remote Desktop: Final verdict

Microsoft Remote Desktop can be complex, as there are two distinct Windows apps and additional options in Settings and Local Security Policy. Nonetheless, it delivers remote solid desktop performance on Windows 10.

Moreover, it offers helpful features such as seamless access to remote files, function keys on mobile devices, and access to remote resources like virtual and session-based desktops. Overall, Microsoft Remote Desktop is a convenient and robust solution for accessing a desktop remotely.

For businesses operating within a Windows-centric framework, Microsoft Remote Desktop provides a straightforward solution for remote access. It is beautiful for companies using existing infrastructure without investing in additional remote desktop software. Its secure connection and multisession features make it suitable for various business scenarios.

However, platform compatibility limitations, setup complexity, and a basic feature set may lead power users to seek more advanced third-party solutions. Before deciding whether to rely on Microsoft Remote Desktop, businesses should assess their specific needs, the technical abilities of their workforce, and the level of support needed to maintain productive remote sessions. Trial and evaluation can offer valuable insights into whether Microsoft’s solution aligns with organizational remote access and support requirements.

The competition

Microsoft Remote Desktop offers essential advantages compared to Chrome Remote Desktop, one of the most popular free remote desktop applications. For example, Chrome Remote Desktop doesn’t support file transfers between devices, and the mobile app is limited to the standard smartphone keyboard.

Conversely, certain paid solutions include critical features for some business contexts. TeamViewer provides comprehensive reporting, integration with CRM and helpdesk systems, and a dedicated Management Console that enables administrators to manage connections throughout their organization. Team licenses cost $199 per month, while Multi-User and Single-User Licenses are $99 and $49, respectively.

To learn more about Microsoft Remote Desktop Manager, read our guide to the Best remote desktop software.

What to look for in a remote desktop solution

The world of work has seen a fundamental shift towards remote and hybrid work models, making remote desktop solutions more crucial than ever. Whether you are an IT professional managing a corporate network or a small business owner looking to support a remote team, the right remote desktop software can make all the difference in performance, security, and productivity. Here’s what to consider when selecting a remote desktop solution for your needs.

Security

Security should be your top priority. A good remote desktop solution should offer strong encryption for data in transit and at rest. Look for features such as TLS/SSL encryption, multi-factor authentication, and the ability to set robust password policies. The software should also comply with industry standards and regulations relevant to your business, such as GDPR, HIPAA, or PCI DSS.

Ease of Use

The best remote desktop software is the one that everyone in your organization can use without extensive training. Look for intuitive interfaces and straightforward setup processes. Quick connectivity and the ability to save frequently accessed connections can also enhance user experience. Ensure that the solution provides robust support and tutorials to help users navigate any issues they might encounter.

Performance and Reliability

In remote access, performance is measured by how seamlessly and quickly you can control a distant computer. High-quality remote desktop solutions offer optimized speed and screen refresh rates, even on slower internet connections. They should also provide reliability, guaranteeing connection stability and offering redundancy to minimize downtime.

Cross-Platform Support

In today’s diverse technological landscape, it’s essential that remote desktop software supports a wide range of operating systems, including Windows, macOS, Linux, and mobile OSes like iOS and Android. This ensures all team members can access the network, no matter what device they are using.

Customization and Scalability

Your remote desktop solution should grow with you. Look for customizable features that can be tailored to your specific needs and the scalability to support an increasing number of users and machines. This could include session recording, file transfer capabilities, and the integration of branding elements for businesses.

Cost-effectiveness

Evaluate the cost relative to the features and benefits provided. Many solutions offer tiered pricing plans based on the number of users, the level of support, and additional features. While it might be tempting to choose a free or low-cost option, ensure it meets all your needs without compromising on security and functionality. Consider investment in quality software as saving money in the long term through enhanced productivity and reduced downtime.

Customer Support and Resources

Good customer support can significantly impact your experience with remote desktop software. Look for providers that offer 24/7 support through multiple channels, such as phone, email, and live chat. Additionally, a comprehensive knowledge base, community forums, and how-to guides are invaluable resources for troubleshooting and learning.

Choosing the right remote desktop solution is a critical decision that impacts the efficiency, security, and productivity of your team. By focusing on the aspects mentioned above, you can select a robust, reliable tool that supports your business needs while ensuring a seamless remote working experience. Remember, investing time in researching and selecting the best solution pays off in the long run, contributing to the success and growth of your business.

In this Splashtop review, we’ve analyzed some of the best remote desktop software available. Splashtop offers a range of remote access solutions, from business IT managers to support teams and personal users. 

Additionally, Splashtop easily enables users to connect numerous devices with different operating systems. Windows, Mac, Android, iOS, and more are supported, and robust security features back all versions. Finally, its worldwide server infrastructure and reliable network mean you can be confident in its long-term performance.

Splashtop: Plans and pricing

Splashtop offers various pricing plans to suit different needs. The exact cost will depend on the specific plan and features you require. For remote access, prices start at $5 per month for the "Solo" version, while the "Pro" version costs $8.25 per month for each user. The "Business Performance" package costs $13 per month per user. 

For Splashtop's remote service product, packages start at $17 monthly. 

Prices are subject to change, so it's always best to check the official Splashtop website for the most accurate and up-to-date pricing information.

Splashtop: Features and utilities

Splashtop provides highly targeted remote access solutions that come with their own specific features. However, there are a few global features that are worth mentioning. These include a simple interface and the ability to remotely access a client’s computer without them having to install any software.

At the same time, Splashtop enables you to access and manage unattended computers from any device with its intuitive app.  You can connect numerous unattended computers to ensure you always have access to important information. 

Splashtop also comes with a selection of additional features that vary according to the plan you’re using. For example, all subscriptions come with file transfer tools. Session recording is available where applicable, and support packages include a built-in chat module.

Splashtop: Setup

New users can trial Splashtop’s software for seven days without providing payment information. Getting started involves signing up for a new account, providing a few personal details, and installing the required apps on the devices you plan to use.

Once you’ve created your account, you will be guided through a straightforward setup process, which will vary according to the plan you use. We trialed the Remote Support plan, which involved installing the Splashtop app on the device we wanted to connect from. A streamer package then needed to be downloaded onto the devices we wanted to access. This done, the devices could be connected at the click of a button.

Splashtop: Interface and performance

We tested Splashtop by connecting to a Windows computer from an Android smartphone. Overall, the user interface is simple and intuitive, but don’t expect any fancy features.You can screen share and access different devices remotely, and both the desktop and smartphone apps are attractive and work well. It’s important to note that your exact user interface will depend on the subscription you’re using. Different devices also use slightly different interfaces, as to be expected.

Overall, Splashtop performs well. We tested it with an approximately 50 Mbps internet connection and in general, the software was fast and responsive. At times, there was a small lag (less than one second) with the screen share features, but mouse tracking and clicks registered almost instantaneously. The file transfer feature was also fast and efficient.

Splashtop: Security

Splashtop’s software is backed by a selection of powerful security integrations. For example, its cloud services are hosted on Amazon Web Services, a platform secured by firewalls, encryption, DDoS protection, and more. Similarly, intrusion detection and defense mechanisms are in place to provide an extra layer of protection.

All devices used with Splashtop must be authenticated and two-factor protection is available. All data transfers are backed by 256-bit AES encryption and TLS. Technicians can also remotely blank the screen of a connected device, securing sensitive information.

Splashtop: Support

Splashtop provides online ticket submission and chat support for all users. Staff are friendly and knowledgeable, but wait times can be lengthy. Fortunately, you will also have access to a large, beginner-friendly knowledge base containing a wealth of information. Guides and how-to articles are cleverly categorized by category and the built-in search engine works well. A community forum is also available for more complex questions.

Splashtop: Pros and cons

Below, we delve into Splashtop and weigh its significant advantages and potential drawbacks.

Pros of Splashtop

1  Ease of Use: Splashtop's intuitive interface makes it easy to set up and start using, even for non-tech-savvy users.

2  Cross-platform Support: Splashtop supports many monitoring systems, ensuring users can access their desktops from nearly any device.

3  High Performance: Splashtop boasts high-speed connections with low latency, offering a smooth and responsive experience comparable to sitting in front of a computer.

4  Security: Splashtop provides robust security features, such as TLS and 256-bit AES encryption, two-factor authentication, and device authentication, keeping connections secure from unauthorized access.

5  Cost-Effective: Unlike other remote desktop solutions, Splashtop offers competitive pricing, especially for individuals and small businesses, making it an affordable option without sacrificing quality.

6  File Transfer: Users can quickly transfer files between devices, increasing productivity and eliminating the need to rely on cloud storage to access essential documents remotely.

7  Remote Printing: Splashtop lets users print documents from a remote computer to the nearest local printer, facilitating work processes.

Cons of Splashtop

1  Internet Dependence: Like all remote access tools, a stable, high-speed internet connection is crucial for a seamless experience. Any connectivity issues can impede performance.

2  Subscription Model: Some users may prefer to purchase software one-time, but Splashtop operates on a subscription model, which might increase the long-term costs of continuous use.

3  Mobile Experience: Though Splashtop is available on mobile devices, controlling a desktop from a small screen can be challenging and may not suit all tasks.

4  Resource Usage: Running remote access software can be resource-intensive on the host computer, potentially slowing down other operations if the system is not adequately powerful.

Splashtop: Final verdict

Overall, Splashtop is a powerful remote desktop connection manager with highly targeted plans and strong security. New users can benefit from a seven-day trial with the software package of their choice, but payments are only available on an annual basis.

Splashtop is a great choice for those with limited tech experience. It’s easy to set up, and the user interface is responsive and beginner-friendly. The software also includes excellent extra features, strong security at all levels, and a detailed knowledge base.

In conclusion, Splashtop stands out as a formidable remote desktop solution due to its ease of use, high performance, and strong security features. It's an excellent tool for those looking to increase their productivity and maintain access to their digital workspaces from anywhere. However, users must consider the importance of a stable internet connection, the limitations of free versions, and the subscription cost when choosing Splashtop as their remote access solution.

Whether for business use or personal convenience, Splashtop provides a compelling service that meets the needs of a broad user base. However, it’s essential to weigh these pros and cons to decide if it's the right tool for you.

The competition

Although Splashtop is a great remote desktop access and screen sharing tool, there are numerous competitors that should be considered. For example, TeamViewer offers a huge selection of additional management tools such as a built-in meeting tab and IoT device control—but it is a little expensive. Meanwhile, Remote Access for Windows is a great free alternative, but it can only be used with Windows devices.

Find out about the best alternatives to Splashtop in our guide to the Best remote desktop software.

What to look for in a remote desktop solution

In today's digital age, remote desktop solutions have become a cornerstone of business operations, enabling employees to access their work environment anywhere in the world. This technology supports the growing remote work trend and ensures that organizations can maintain their productivity levels, irrespective of their physical location. But with many options available, how do you choose the right one for your needs? Here are some key aspects to consider when searching for a remote desktop solution.

Seamless Connectivity and Accessibility—The foremost attribute of an efficient remote desktop solution is its ability to provide smooth, easy-to-establish connections. It should empower users to access their desktops and applications with minimal effort and without the need for extensive technical knowledge. The solution must be compatible across various devices and operating systems to ensure all team members can stay connected regardless of their preferred gadgets.

Security Features - With cyber threats at an all-time high, security has never been more critical. A suitable remote desktop tool should offer robust security measures, including end-to-end encryption, multi-factor authentication, and regular security updates to protect against vulnerabilities. The ability to set granular access controls and monitor user activity can further enhance the security of sensitive organizational data.

Performance and Reliability - The effectiveness of a remote desktop solution also hinges on its performance. It should provide a smooth, lag-free experience, closely mimicking the feel of working directly on the host computer. High reliability, with minimal downtime and quick recovery options, ensures that work can proceed uninterrupted, thus maintaining high productivity levels.

Support and Scalability—As businesses grow, their needs evolve. A scalable remote desktop solution that allows for easy addition of new users and resources can be a valuable asset. Equally important is responsive customer support. A provider that offers prompt, efficient help when issues arise can save precious time and resources.

Cost-Effectiveness - While it's crucial not to sacrifice— essential features, the cost is a significant factor for most organizations. The ideal solution would offer a transparent pricing model that scales with your needs, ensuring you only pay for what you use. Evaluate not just the initial costs but also long-term expenses, including updates and support.

User Experience—Last but not least, the user experience cannot be overlooked. A user-friendly interface, minimal latency, and the ability to personalize settings can make a big difference in daily operations. The solution must have intuitive controls that don't steep the learning curve for new users.

Choosing the right remote desktop solution involves carefully balancing performance, security, ease of use, and cost. As businesses continue to evolve, the ability to work remotely efficiently will become even more critical. Evaluating your options based on these criteria can go a long way in ensuring that your choice meets your current needs and is a viable long-term solution as your organization grows. In this selection process, insights from current users and expert reviews can also provide valuable perspectives, helping to narrow down the choices to the solution best suited to your unique requirements.

Bizmatics, Inc., the creator of the  PrognoCIS medical software suite, has its headquarters in San Jose, California- commonly known as Silicon Valley - since 2001. From this location, they offer a complete range of software solutions, including Electronic Health Records (EHR), Telemedicine, and Medical Billing, available as either local hosted or cloud-based options. Over 15,000 medical professionals use the PrognoCIS application, facilitating more than 25 million patient interactions. Furthermore, Bizmatics is an accredited business with the Better Business Bureau, demonstrating their commitment to providing high-quality services.

PrognoCIS: Features

PrognoCIS offers Practice Management Software, a module that seamlessly integrates with its EHR and billing system. The scheduling component allows for effortless appointment setup and sends text reminders to patients. However, upon closer examination, it becomes apparent that the software's primary focus is on billing, rather than scheduling.

PrognoCIS' software solution provides numerous benefits. It can identify a patient's insurance provider, verify their eligibility for services, and calculate copay amounts. It also allows for easy integration with multiple clearinghouses, enabling efficient patient account reconciliation while considering insurance billing. The software's ability to generate customized statements enhances the professional appearance of medical documentation. Additionally, cash flow optimization is achieved through online patient payments and the efficient processing of EOBs and ERAs.

With PrognoCIS's Task Assignment feature, billers and clinical staff can communicate more efficiently and keep track of tasks. Gone are the days of endless pages and callbacks for coding and billing issues. Instead, billers can send documentable communication to clinicians, who can then address the issues at their convenience, thus improving communication between the two departments.

The persistent use of fax communications in healthcare poses a challenge to medical practices. While many other industries have abandoned the use of traditional fax machines and moved forward with more digital communications, healthcare continues to rely on them due to their compliance with HIPAA regulations. Unlike email and texting, faxes are considered to be HIPAA-compliant. PrognoCIS addresses this need with its PrognoFax feature, as instead of using a separate fax machine, PrognoFax is an in-cloud e-faxing service. It allows users to send and receive faxes securely from within the PrognoCIS software without the need for additional hardware or a separate fax service. 

PrognoCIS: Drawbacks

PrognoCIS is a Software as a Service (SaaS) platform accessible via a web browser on any device. This compatibility allows users to utilize PrognoCIS on desktop or laptop computers with a web browser. Additionally, PrognoCIS provides mobile apps for iOS and Android platforms, but their ratings are relatively low. The iOS app, with only 20 reviews, has a score of 1.4 out of 5.

The most recent review is from 2022 suggesting that the app is not particularly developed. The user complains that they cannot read the items on their phone as they are so tiny, and have to take a screenshot and then zoom in to be able to see anything. Other reviews are not suggesting that the app performs better unfortunately.As per the latest review from 2022, the app's development seems inadequate. The user's main complaint centers around the unreadable, minuscule items on their phone screen. To view any content, they must resort to taking a screenshot and zooming in. Regrettably, other reviews do not indicate a more favorable performance of the app.

Regrettably, there is no free trial available, but a free demo is offered for users to at least see the service.

PrognoCIS: Support

The PrognoCIS website's ‘Contact Us’ section provides two contact options for support. One is a toll-free number which we appreciate since complex issues are easier to explain verbally. Unfortunatley, the operating hours for the phone support are not listed, though elsewhere on the site it is mentioned that it's available 24/7.

Alternatively, you can use a direct email address. Although we provide this option for general inquiries, please note that email communication is not considered HIPAA compliant. Therefore, we cannot send screenshots containing Protected Health Information (PHI) or address specific billing issues related to patient accounts through this communication channel.

We express our regret that alternative options, such as chat or an online portal, have not been made available. Additionally, some webinars are offered for training purposes. However, user reviews highlight instances where response times for trouble tickets can be lengthy, and some tickets are closed out without a satisfactory resolution.

PrognoCIS: Pricing

The pricing structure for PrognoCIS is not readily available on their website, which is unfortunately a common occurrence in the medical practice software market. The company adheres to the idea that a comprehensive demonstration is necessary to grasp the full potential and advantages of PrognoCIS. We can recognize that pricing sometimes needs to be tailored to the specific requirements of each specific practice.

Conversely, we seek insights into pricing without providing contact information and engaging in sales conversations without having some idea of the cost. Therefore, with enough searching we discovered in a FAQ that PrognoCIS pricing begins around $280 on up to $450 per month per provider.

PrognoCIS: Final verdict

PrognoCIS, a cloud-based medical practice management software, provides a comprehensive suite of features that caters to the needs of busy medical practices. While it boasts several advantages, there are also some drawbacks that practices should consider before committing to the service.

On the positive side, PrognoCIS offers integrated faxing and robust internal communication for tracking tasks, making it an efficient tool for practice management. Additionally, it is a cloud-based solution, allowing for seamless access from any location.

However, there are some areas where PrognoCIS falls short. One significant downside is the lack of a free trial, which can be a deterrent for practices looking to test the software before making a purchase. The pricing structure is also not transparent, leaving practices uncertain about the actual cost of the software without investing the time in contacting the company. Furthermore, the lack of certain support options, such as chat support, can be a hindrance to practices seeking immediate assistance.

PrognoCIS offers multiple features for managing medical practices, but the lack of a free trial, the opaque pricing, and limited support options give us pause. Practices should consider these factors before finalizing their decision.

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