The Canon MAXIFY GX4020 (US) / GX4050 (UK) / GX4060 (Australia) is an AOI (all-in-one) printer aimed at the busy home office or SMB. It’s a MegaTank model, so you’re not locked into expensive cartridges and it comes with plenty of ink in the box. It includes all the tools needed for business too, with an ADF (automatic document feed), fax facility and ample paper capacity all rolled into a compact desktop design. 

It cannot keep up with a laser printer when it comes to print speed, but its bottled ink is cheaper than toner and Canon reckons it can work as hard as a laser quoting a monthly duty cycle of up to 33,000 pages.

One major advantage this inkjet has over laser is its ability to handle a very diverse range of media. Thanks to an additional flat feed input at the rear you print on thick card as well as square coated paper, fabric and magnetic photo paper. 

At around US$500/£430/AU$769, the GX4020/GX4050/GX4060 is the more expensive of two GX MAXIFY models lately added to Canon’s expanding MegaTank range. The price includes a generous amount of ink (enough for 5,000 mono and 5,000 color pages in the US, or 6,000 mono and 14,000 color pages with the UK model).

But if you don’t need the ADF, Fax or touchscreen interface, you can save money by choosing the step-down GX3020/GX3050/GX3060.

Canon MAXIFY GX4020: Design and build

Canon’s current GX MAXIFY range already has a satisfyingly solid design, but the new GX4020/GX4050/GX4060 is an improvement. The tilting two-line display has been replaced with a proper touchscreen fixed into the front panel for an even more robust look. It’s certainly easier on the eye than your average business printer. 

For an all-in-one packing a 250-sheet paper tray and a 100-sheet ADF, it’s quite compact too. The four large ink reservoirs are neatly integrated so that you can see exactly how much ink is left in the tank, while another window into the main paper tray reveals your remaining paper. All the corners are nicely rounded off and the white plastic panels feel solid.

But the most ingenious piece of design, in our view, is the rear flat tray. This third intake slot offers a completely flat paper path through the printer enabling it to print on hard Paperboard or card stock up to 0.7mm thick. This key feature is absent from existing models like the Canon MAXIFY GX5020/GX5050/GX5060 and provides a compelling reason to upgrade. 

At the rear you’ll find connections for a USB data cable, Ethernet cable and two more for the fax modem. The only port missing is USB Host, which would have been useful for walk-up printing from a USB thumb drive. It’s a surprising omission given the premium price tag.

Canon MAXIFY GX4020: Features and specifications

The Canon MAXIFY GX4020/GX4050/GX4060 is a four-in-one printer, which is to say that it can print, scan, copy and fax, but it can do more than that. Wi-Fi is built in and is compatible with Apple AirPrint Wireless Direct and PIXMA Cloud Link. It has a 35-sheet ADF for copying a stack of pages which it can duplex copy, but not auto-duplex scan, meaning you have to turn the page yourself to copy the other side. 

It can auto-duplex print, of course, and simplex print in mono quite quickly at 18ppm (pages per minute). Color pages take longer at 13ppm, so it cannot compete with laser printers on speed. This printer’s strong suits are paper capacity (250-sheet main tray, plus 100-sheet multifunction tray) and ink capacity. 

Fill the tanks with four standard size ink bottles and you can print up to 9,000 mono pages and 21,000 pages in economy mode. Even in standard quality mode, that beats most laser printers on cost-per-page.

When it comes to paper compatibility, the GX4020/GX4050/GX4060 is not at all fussy. It can print on any size paper up to A4, including envelopes stickers and coated photo paper. Canon sells a wide variety of printable media from fabric patches to magnetic photo paper and they are all compatible. This printer was also the first to pass our heavy card test by successfully printing onto 0.7mm paperboard, thanks to that rear flat tray. There’s no USB Host port, sadly, and no NFC reader, but apart from that, this is a well-equipped business printer.

Canon MAXIFY GX4020: Setup and operation

The quick setup guide that accompanies this printer is the briefest one-page manual we’ve ever seen, but it’s all you need. Just turn the printer on and its display will prompt you to fill the paper tray and ink reservoirs. Thanks to the individually shaped mouths of the four ink bottles, it’s impossible to pour in the wrong colors and very hard to spill any. Our UK model came with standard size bottles in the box which completely filled the tanks. In the US, the setup inbox bottles are slightly smaller. 

Follow further instructions on the display to get your printer onto your Wi-Fi network, or download the companion app onto your iOS/Android device and use that. The Canon PRINT Inkjet/SELPHY app makes it very easy to use the printer remotely, whether you’re printing files from your phone, or printing/scanning via the cloud.

Canon MAXIFY GX4020: Performance

In addition to looking good, the Canon MAXIFY GX4020/GX4050/GX4060 prints well too. The FPOT (first print out time) is around nine seconds for mono or color pages, which is pretty prompt. The print speed is not fast, especially for color pages in duplex mode, but it is reliable. We experienced no paper jams or blank pages during the test. 

Pages of plain black text looked very dark and sharp. The results are not as light and precise as you get with laser-printed text, but we found no smudges or gaps when going our these test pages with a magnifying glass. Switching to the faster Draft Mode does introduce very occasional breaks, but also proved it to be a useful feature that will be fine for most print jobs.

While Canon’s PIXMA inkjet printers combine pigment-based black ink for text output, along with dye-based cyan, magenta, yellow for high-quality photo output, the MAXIFY business printers like this one use all-pigment ink for higher durability. That pay-off is visible here where documents look great and don’t smudge under your fingers, but photos printed on glossy photo paper are somewhat lacking.

The three colored inks are vibrant, making mixed color documents look quite striking. Maps in particular are great for showcasing the bright colors and crisp detail that this printer is capable of. With our London Underground Map test, the station names which are a very small point size (4pt) sometimes run together, but that’s not the case here. There are apparently 4,352 nozzles delivering ink to paper and that seems to be enough.

Most of our photos looked fine with impressive attention to detail, but the colors never really popped in the way a dedicated photo printer can manage. 

As a copier, this printer was reliable, turning out duplicates almost as bright and crisp as the originals. The scanning resolution is high at 1,200 x 2,400 dpi but the print resolution is only 600 x 1,200 dpi and with no single-pass duplex scan mode, it’s not the best photocopier out there. 

Where it outperformed other printers in its class was by successfully printing on everything from envelopes and stickers to heavy paper and paperboard. In summary, the Canon MAXIFY GX4020/GX4050/GX4060 put in a strong all round performance.

Canon MAXIFY GX4020: Final verdict

The Canon MAXIFY GX4020/GX4050/GX4060 has all the right features for the SMB or home office. It’s not especially fast, but it has enough paper and ink capacity to minimize printer down time. It’s a pity there’s no USB Host port or NFC card reader, but that’s more than made up for by its unusually wide media compatibility. 

With the ability to print on anything from fabric to paperboard, this all-in-one has broad appeal. Yes, it is rather expensive for an inkjet, but that’s justified by the generous amount of ink in the box and the very low ongoing consumables cost. The Epson EcoTank ET-3850 offers a similar package for less money, but Canon’s superior design lets you print on card and includes a touchscreen giving it a decisive edge in our view. 

If you don’t need the speed of a laser and you intend to print more than just text documents, this could be your perfect AOI printer.

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While a decade ago, the idea of seeing a provider for a virtual visit may not have seemed like an imminent reality, in our post Covid world, it certainly has become a mainstream offering, with new terms such as ‘Teleneurologist,’ and ‘Teleradiologist’ now in the medical jargon used routinely around the hospital. Electronic medical records have needed to evolve to keep up with the changing times. This has included various practice models, from a traditional practice model that has only in person visits, to a totally virtual practice, and also for practices that offer both types of visits with a hybrid model.

While some larger EMR’s may not be as noble to incorporate these various practice models, SimplePractice embraces them, with a platform built to offer telehealth, online appointment requests, and paperless intakes to both streamline a traditional office, and enable online visits that continue to grow.

SimplePractice: Features

SimplePractice has a number of features that make it well suited for certain practice models. In addition to the clinical documentation, we like the ease of which it can file both electronic claims with both primary and secondary insurers, and also handle online credit card processing. Another highlight is the HIPAA compliant integration of Telehealth platform, complete with its own dedicated app, well suited to completely online, or challenging hybrid practice models. 

Scheduling is also well done with automated scheduling, and free reminders to keep patients returning. Finally, secure messaging from within the platform is valuable to communicate with patients in HIPAA compliant fashion, without the need for a separate app, with an additional cost.

Patient Portal

A strong point of SimplePractice is the client portal. Designed for ease of use for patients, this powerful portal can be used for scheduling of appointments, management of bills, and even secure messaging of providers.

Mobile

We found mobile apps for both the iOS and the Android platforms. In fact, we found one app for the medical record, and another for the telehealth component. We also like that the iOS app can work on the Apple Watch to keep a busy clinician on track as it displays the appointment schedule. 

SimplePractice: Drawbacks

The major drawback we see for SimplePractice is the focus of this software. It has a definite focus on behavioral health services. It also has an emphasis on other groups, such as social workers, occupational therapists, and speech language pathologists. While it is likely well suited to these groups, that other EMR’s often don’t focus on, we can surmise that it is not focusing on traditional medical practices, and we did not find anything that catered to medical or surgical specialists, such as a cardiologist or orthopedics practice. It is also only for outpatient practices, and not for inpatient facility EMR requirements.

SimplePractice: Support

The support for SimplePractice is more centered around self help, rather than lots of direct hand holding. Towards that end, there is a well developed library of content, with articles on everything from clinical topics, coding and business information. There are also webinars, and letter templates to cover a wide variety of needs. There are also on demand classes for common issues, such as setting up the account for the practice, or getting started with telehealth. We also like that the content that we did review had recently been revised to keep it fresh and relevant.

Realize that when the issue goes beyond the pre-done content, the direct support is more minimal. We did not find a direct email, direct phone number, a support portal, nor even a fax number. Rather, there is but a sole support option, which is chat. While that may be just fine for some issues, we would prefer to see some other options available as well.

SimplePractice: Pricing

SimplePractice offers a series of tiers to choose from depending on the features chosen. There is no free tier, but there is a free 30-day trial, without a credit card of the Plus tier. Also keep in mind that the lower two of the three tiers can only be used for a solo practice.

At the bottom is the Starter tier, at $29/month. It offers unlimited clients, paperless intakes, a client portal, and a client mobile app. While it can store and process credit cards, the telehealth is left out of the base package, and is a $15/month additional charge.

Next up is the Essential plan, which rises up to $69/month, but this plan includes telehealth. This inclusion makes it a better deal considering that it also has appointment reminders, secure client messaging, customizable notes and assessments, along with 10 electronic claims/month, with additional a modest $0.25 per claim.

At the top is the Plus plan, which costs $99/month, and can also add in practice managers for $39/month per person, and additional clinicians for $59/month per person, which allows this plan to be used for a group practice. This also includes calendar sync, The Wiley Treatment Planner, an appointment request widget and advanced calendar filters.

SimplePractice: Final verdict

Overall, SimplePractice does not try to be everything to all, but rather focuses on offering a rounded feature set well suited especially to behavioral practice models. We like the pluses such as transparent pricing, the choice of tiers, the integrated telehealth, and the app support. There are some minuses, including the highest tier required to have more than a single practitioner, the single direct support option, and that some medical specialists will not find this EMR focused at all on their needs. Overall, balancing the two, it is hard to argue with a free 30-day trial, making this a viable option to see if SimplePractice works for your practice’s needs.

We've rated the best Electronic Health Records software.