July, 2020 - Organizer

Kaspersky Endpoint Security Cloud review

2:00 pm | July 24, 2020

Author: admin | Category: Computers Gadgets | Comments: Off

Kaspersky is a big name in cybersecurity. Since 1997 the UK-based Russian company has been producing respectable security software. Although perhaps best known for itsincredbily powerful antivirus software, the company is currently the fifth largest vendor of Endpoint Protection.

Back in 2013, Kaspersky Endpoint Security Cloud won the AV-TEST Award for Best Protection 2012 but we couldn't help but wonder : has Kaspersky rested on their laurels or is it still one of the best endpoint security software platforms?

Kaspersky Endpoint Security Cloud: Plans and pricing

Unlike many other endpoint security platforms we've reviewed, Kaspersky's product page has a clearly laid out pricing model.

The lowest priced tier is for Kaspersky Endpoint Security Cloud - prices start from $215 per year for up to five devices. This includes file, web, mail and threat protection as well as ransomware prevention with 'rollback' features. There's also a 'Cloud Discovery' tool to monitor unauthorized use of cloud services and time wasted on social networks/messaging apps.

As we'd expect, the basic tier also includes a vulnerability scan to automatically patch applications.

The next pricing plan is 'Endpoint Security Cloud Plus', which starts at $342.50 per year for up to five devices.

This includes all of the above 'plus' root cause analysis with a visual kill chain, allowing managers to analyze attacks in more detail. Subscribers also benefit from web/device control, which allows greater control of endpoint user resources, as well as which USB devices can be connected.

The 'Plus' tier also includes better cloud management services, including limiting inappropriate use of cloud apps, as well as managing Microsoft 365 services. Vulnerability patching is automatic and this pricing plan also supports OS encryption.

Endpoint Security Cloud Pro is the highest-priced tier and is the one on which this review is based. Prices start at $550 per year for up to 5 devices.

All tiers also support up to mobile devices (Android or iOS) per user.

All the above plans are available as a free 30-day trial, with no payment information required upfront. All interested parties need to do is create a free account with Kaspersky Business Solutions.

Kaspersky Endpoint Security Cloud: Features

Kaspersky Security Cloud Pro contains all the features listed in the lower two pricing tiers such as basic file, web, mail and threat protection. The agent software also has firewall features.

This tier provides EDR (Endpoint Detection and Response), including automated responses to known threats. We were also impressed to see 'Pro' subscriptions also include cybersecurity training for IT administrators.

The developers have produced a detailed datasheet on everything else the platform has to offer. Chief advantages include the fact that its very flexible, supporting Windows, macOS, Android and iOS. Endpoints can also be managed from a single cloud console, saving organizations the time and resources of self-hosting.

Although we'll delve into the interface in more detail, while we're talking about the cloud we were impressed to see that the dashboard and other aspects of the UI can be customized through various web widgets. This makes it much easier for network managers only to see the information they see as vital.

Kaspersky Endpoint Security Cloud: Setup

As we mentioned, the best way to try out Kaspersky Endpoint Security Cloud is through creating a free account with the Kaspersky Business Hub. You're then offered a chance to try out Endpoint Security Cloud or Kaspersky Security for Microsoft Office 365.

Simply enter your company information and agree to the terms and conditions to have the platform create a dedicated workspace.

On first login, we were delighted to see a welcome wizard which provided some useful tips on managing devices through creating security profiles.

The setup wizard also suggests using various Endpoint Security Cloud features including EDR mode, as well as 'Cloud Discovery Mode'. The second of these can monitor and block unwanted cloud services.

By default the platform will scan for vulnerabilities once a week, though we were able to amend this to daily scans.

When the console first appeared, we were shown a helpful 'Information Panel' of other tasks to perform to get the best endpoint protection. These include reviewing which features are enabled, as well as links to 'add users' and 'add devices'.

We accessed 'Distribution Packages' and began downloading Kaspersky Security Endpoint for Windows to our test machine. The installer was a hefty size (over 300MB) but we later saw this was justified, given its features and graphical interface.

The install wizard took around 2 minutes to complete, and was immediately able to run an update to download new threat definitions.

Kaspersky Endpoint Security Cloud: Interface

When reviewing endpoint security platforms, we often gloss over the agent program as it's usually little more than an icon sitting in the system tray.

In the case of Kaspersky Security Endpoint for Windows however, clients are treated to a visual feast. The main 'Monitoring' section displays a quick summary of threats found (if any), plus there's an excellent rundown of all threat detection technologies.

While the agent was updating itself, we took the opportunity to log in to the Kaspersky Cloud Console. We skipped past the 'Information Panel' to the 'Devices' section using the handy bar along the left hand pane.

Our test device was listed here, along with key information like the device name and owner. Clicking into the device displays more key information such as the status, security profile and event log.

Our only minor criticism of the UI is that users cannot download the agent software for devices from here but instead need to go to 'Distribution Packages'. Otherwise the interface is extremely intuitive and easy to navigate.

Kaspersky Endpoint Security Cloud: Performance

Having updated Kaspersky Security Endpoint for Windows, we were keen to put the platform through its paces.

When reviewing endpoint security platforms, our first test is to try to download a fake computer virus, provided by the good people of EICAR.

We opened the Edge browser on our test machine and downloaded the file in compressed (ZIP) format. When we tried to extract the file, we found the fake virus vanished from the folder. The agent software didn't display a notification but when we visited the comprehensive 'Reports' section of the Kaspersky cloud console we saw the file had, in fact, been quarantined.

For our next test, we tried to copy a new, real computer virus to our test machine's "Downloads" folder. We do this to check if an endpoint security platform can detect threats based on a file's behavior, not just by comparing it to a known database of suspicious signatures.

Sadly, Kaspersky didn't fare so well in this test. When we copied the file, the agent didn't react. We next right-clicked the file and had Kaspersky Security Endpoint scan it, only for it to report that no threats were found. Finally we ran the file - at this point Microsoft Defender stepped in to quarantine it but there was no report of this on the Kaspersky Cloud Console.

This is troubling, especially given that virtually every other endpoint security platform we've reviewed has detected this trojan virus immediately or at the very least when we tried to run it.

We decided to give Kaspersky the benefit of the doubt and tried to download another new trojan virus. This time the agent software immediately detected and quarantined it as soon as we opened the folder it contained.

Kaspersky Endpoint Security Cloud: Interface 2 — (Image credit: Kaspersky )

Kaspersky Endpoint Security Cloud: Final Verdict

We've said previously that Kaspersky are a big name in cybersecurity and their endpoint security software has won multiple awards. Given how simple it is for organizations to register a business account and try out the cloud console, we can see why.

The helpful wizards which display on first login make device deployment a breeze and as we've learned the platform is available for both Windows, macOS and mobile devices. We were disappointed not to see Linux support but that's par for the course with most endpoint security solutions these days.

The array of security features is also spectacular : file scanning is combined with e-mail analysis and a firewall. The cloud security features also make it much easier to prevent unauthorized apps from hogging system resources.

While we're talking security, we can't ignore that Kaspersky Security Endpoint failed to detect a virus in one of our tests. However it did detect and quarantine our 'fake' virus immediately and then did the same for another real trojan we introduced to the test machine. In fairness, no endpoint security platform claims to detect and prevent every type of threat.

In the case of those the agent did spot though, we'd have appreciated a pop up notification to tell us the threat had been contained. As it was, we simply saw the files vanished and had to log in to the cloud console for verification.

This said, the interface itself is very well laid out and easy to navigate. We also greatly appreciate the transparent pricing structure and how easy it is to set up a free trial, meaning you have nothing to lose by testing out this platform for yourself.

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FreeMind review

5:33 pm | July 23, 2020

FreeMind is a mind mapping tool that allows you to create images that capture ideas visually. Whether you are planning a project, writing an article or a book, or simply working through a concept visually, FreeMind can help you create diagrams that can be easily manipulated.

Unlike a simple document or spreadsheet, you aren’t confined to linear structures such as paragraphs, or spreadsheet cells. Instead, your ideas can be expanded on with few constraints.

FreeMind is a cross-platform tool that runs on Windows, Linux, and macOS machines with the Java Runtime Environment installed, which means that it is accessible to most users. It is an open source project, so anyone is welcome to contribute to the software.

FreeMind: Plans and pricing

FreeMind is an open source project and therefore free to use. It can be downloaded and installed by anyone running a Windows, Linux, or macOS machine, though the product does require the Java Runtime Environment (JRE). JRE is a product offered by Oracle, and you can get it free of charge from the company's website.

You can download FreeMind via its SourceForge repository. The installation wizard will walk you through the whole process, but unfortunately, if you run into issues or get stuck, you’re on your own—FreeMind, which is available free of charge, doesn’t guarantee you access to customer support agents.

We tested it on Windows and Linux (Ubuntu 24.04). Running on Ubuntu, some conflicts with Java lead to a bit of a time sink, but the Windows version ran straightaway. There is also the option to install FreeMind with Java RE bundled alongside, this saves messing about with multiple downloads.

FreeMind: Features

The purpose of FreeMind is to enable non-linear approaches to brainstorming and mindmapping, and most of the product’s noteworthy features support these tasks.

FreeMind’s mindmaps are created using notes that are joined by branches. You can choose to have your nodes and branches shifted around automatically, but you can also rearrange items manually if desired. FreeMind also allows you to make batch edits by copying and pasting groups of items (without loss of formatting).

Other design features include folding branches, icons on individual nodes, and clouds around branches. And if you want to refer to outside files, you can add HTML links, as well as links to files living on your local machine.

FreeMind allows you to export your work into HTML, XHTML, PDF, and OpenDocument formats. However, if you prefer to create an image file, FreeMind also supports PNG, JPEG, and SVD.

The software stores its maps in XML format, so if you decide to move to another product, you may be able to export the maps it creates and then import them into the tool of your choice (assuming it supports XML imports).

FreeMind: Ease of use

One of the first things you will likely notice is that FreeMind appears a bit dated. Its user interface (UI) screams early 2000s, and we found it somewhat difficult to find the features we needed in the various menus.

However, once we figured out where different features lived, we felt that it was definitely usable for mind mapping, especially since the product is free.

FreeMind supports a number of features that make it easier to use in spite of its UI, including keyboard shortcuts and its preservation of formatting when you copy and paste content.

It’s worth learning keyboard shortcuts with mind mapping tools, as you will quickly find that you need them. Switching between keyboard and mouse is time-consuming and potentially disrupts a good flow of ideas. Hitting Insert for a new node and Enter for a new sibling node keeps things simple.

However, some features remained a bit clunky, even with the keyboard shortcuts committed to memory. Moving nodes, for example, relies on a tiny ellipse slightly to the right of each label. If you don’t find this, you don’t get the chance to drag the node.

FreeMind: Customer support

FreeMind’s documentation is itself a FreeMind mindmap, which you can use to familiarize yourself with the product. This can be accessed via the Help menu.

If you want to use the documentation outside the software, you can export it and view it using a browser with Adobe Flash installed and enabled.

A keyboard shortcut cheat sheet is also available, which again can be launched from within the Help menu. This is also in PDF format.

As a free product, FreeMind does not come with guaranteed support. Nevertheless, you can post your questions to the project’s forums and hope to get answers from the FreeMind community.

FreeMind: The competition

FreeMind is not the only mind mapping tool on the market. Some competing tools are free, others are paid.

MindMeister is good alternative, a cloud-based mind mapping software that features a modern, easy to use UI. Although MindMeister offers a free plan, you will need to purchase a subscription if you want to access all of its features. The subscription will also get you access to the MindMeister customer service team if you have any questions or concerns. In terms of usability, MindMeister has the upper hand over Freemind.

Finally, Draw.io is a free, web-based general diagramming app with mind mapping as an option. You have the option of saving your work locally onto your machine, Google Drive, or Microsoft OneDrive. Again, this is more intuitive to use than FreeMind.

FreeMind: Final verdict

FreeMind is open source, cross-platform mind mapping software that allows you to brainstorm in a nonlinear fashion. It doesn’t have the most aesthetically appealing interface, and the way its menus are set up can be confusing to many.

Worse, however, is that it is clearly several generations behind most competing apps. FreeMind looks like it might have been bundled with Windows 2000, and it lacks the slick presentation and ease of use of contemporary mind mapping tools. Recent updates to the software have been sparse, with the most recent we could find dated 2019, a full 5 years ago.

However, as it is free and can fulfill the basics of mind mapping, FreeMind is worth a try.

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ESET PROTECT review

9:58 am |

Author: admin | Category: Computers Gadgets | Comments: Off

ESET’s endpoint protection software is pitched at small and medium-sized businesses and combines the protection of the company’s popular antivirus solution along with its security product.

ESET Protect Advanced covers Windows, and macOS, and with certain conditions also extends to Linux, Android and iOS endpoints as well.

ESET PROTECT: Features

The antivirus bit of the solution uses heuristics and machine learning to protect against zero-day attacks and malware. It’ll also protect you against fileless malware thanks to the bundled mitigations that’ll detect any hijacked applications.

In fact, ESET monitors and evaluates all executed applications on the endpoints and based on their reputation and behavior will block any processes that act like ransomware. It keeps an eye on typically exploitable applications such as browsers, document readers, email clients, Flash, Java, and such, to look for identifiable exploitation techniques.

One of its interesting protection features is its ability to monitor the integrity and security of the UEFI firmware and the preboot environment. In addition to scanning the computer, ESET also has web access and email client protections to catch and block malicious downloads, harmful webpages, and purge spam from emails.

The security product brings with it a software firewall, the ability to detect malicious communications over the Internet and then block the offending process that initiated it. You also get a Host-based Intrusion Prevention System (HIPS) that uses a predefined set of rules to identify and stop dubious behavior.

The endpoint bundle also includes the File Security product for Windows Servers and Microsoft Azure that can scan and monitor connected cloud storage and VMs.

By default the cloud console enables 'ESET LiveGuard' on new and existing devices. If you choose to enable ESET's recommend 'Optimal' setting then any document types that support macros will automatically sent to a secure ESET server for scanning and access will be limited until they're confirmed as safe. This could cause network slowdown if your organization regularly works with huge amounts of data like this, but luckily there's also a 'basic' option which only scans a limited number of files. ESET notes this is a particularly useful tool when it comes to preventing Ransomware from gaining a foothold on devices.

If you choose to create an installer for your device via the cloud management console (see below), you can configure it to support 'Full Disk Encryption', though you'll need to purchase a separate license for each device you want to encrypt.

One advantage of this is that admins can deploy full disk encryption on devices, disks and partitions from Cloud Administrator console. This could be helpful if your organization needs to secure data consistently across multiple devices to be compliant with data protection laws like GDPR.

While the smartphone clients also have the antivirus features that you get with the desktop, their security features differ. On Android and iOS devices you get application control and device security features as well as anti-theft features, such as the ability to remotely lock the device, or wipe it in case it is stolen.

ESET PROTECT: Interface and use

All of these features are accessible and can be tweaked from the endpoint clients or from the smartphone clients installed on the individual devices.

The cloud interface on the other hand, helps you deploy endpoints, rollout specific tasks to them, and get notifications and reports about incidents.

It contains several dashboards that help visualize different aspects of the network. There’s one that gives you an overview of the security incidents, another specifically for virus detections, another for events blocked by the firewall, and more. You can drill down each one of them to oversee the status of computers, along with the threats or quarantined items.

But first you’ll have to deploy the ESET agent to the endpoints. For this, you’ll have to create a small installer. The process for creating the installer allows for some customizations such as the ESET endpoint security product. This enables you to create multiple installers for a different set of machines. For instance, you can create separate installers for Windows and Macs.

The installer will anchor the selected ESET security product on the endpoint, activate the valid license and automatically connect to the cloud interface. You can either directly download the installer or send a link to it via email.

One advantage of having a cloud interface is that you can log in and remotely manage your endpoints from any device.

If, however, you want to install the endpoint client on devices, you'll need to be using Windows 7 onwards for PC's. ESET cautions that if you're using Windows with an ARM CPU, certain features like the Secure Browser aren't supported.

The client has no such problem with ARM-based Apple Macs, as it's compatible with all versions of macOS from version 10.12 onwards.

The mobile versions of the client will work with any Android Device running version 5 (Lollipop) of the OS or later. Apple mobile devices running iOS 9 onwards are also compatible.

Unlike many endpoint protection platforms ESET does actually offer a client for Linux. The installer supports Ubuntu 18.04 and RHEL Desktop 7 and their derivatives, which covers most modern Linux distributions. There's no support for some more advanced features like Full Disk Encryption but most versions of Linux already offer this option during install.

Best of all, there’s also a remote deployment tool that can remotely deploy the installers to all the endpoints in your network. The remote deployment tool can sync with an active directory server or can scan and map all the endpoints in your network.

The two best administration features of ESET’s cloud-based interface are policies and tasks. Think of policies as predefined configurations that you can push to the endpoints to get them up and running quickly.

For instance there are policies to block access to all devices, another to only allow reads, another to log all warnings and critical events, and so on. You can also create custom policies. A policy can be applied to individual computers or can be rolled out to a group of computers and a computer can have multiple policies as well.

Then there are tasks, which are predefined commands to conduct some of the most common operations. For instance, there’s a task to perform diagnostics on the endpoints, run a scan, update the different ESET modules, isolate a computer from the network, and more. You can also create custom tasks.

ESET PROTECT interface — (Image credit: ESET)

Once a task has been created you can then schedule and execute it as per a defined trigger. The task can be executed as soon as the endpoint receives the task from the cloud interface, or at a selected time.

Finally, like all good enterprise software, ESET Endpoint bundle can also create all kinds of reports to visualize the network status. These reports can be printed or shared in digital form.

ESET PROTECT: Performance

After creating an 'Eset Package Installer' for our Windows 11 virtual machine, we were impressed to see that the endpoint client immediately started updating itself to detect the most recent threats. It then immediately began running an initial scan.

The scan failed to detect any threats, even though we'd placed a zipped test virus file (provided by the good people of EICAR), directly on the desktop. We had more joy when we tried to decompress the test virus however, as the client immediately detected the threat and quarantined it before it could be run.

When we tried to redownload the ZIP file with the virus using Microsoft Edge, the client also blocked the download automatically.

We noted that by default, both the Secure Browser and 'Web Control' (which blocks access to potentially unsafe websites) are disabled. After enabling Web Control, we tried to visit file sharing site 'The Pirate Bay' and search for (legal) downloads of Ubuntu Linux. We found that while we could search for torrent files, Edge was blocked from displaying details on files.

We were curious to see what happened when deploying the secure browser, so enabled this too. After a mandatory restart of the PC, we opened the Secure Browser to find what seemed to be Microsoft Edge.

On further examination of ESET's Support Pages, we discovered the following statement:

"When you open ESET Secure Browser directly from the Tools tab in the product menu, ESET Secure Browser is opened in the web browser that you set as default. Otherwise, when you open your preferred web browser , the ESET internal list will be redirected to the same type of web browser secured by ESET."

It's not clear exactly what additional protection this would provide if a user clicked on a harmful link, nor does a 'browser within a browser' seem necessary if you already have 'Web Control' enabled. We ran our tests with the Pirate Bay within the 'Secure Browser' with the same results as before.

The only curiosity was when we logged into the ESET cloud console after running these tests, the Dashboard reported no security risks. Admittedly this was true given that the client had detected and blocked threats before they occurred but we think this should have been flagged.

A quick visit to the 'Detections' section however displayed all 3 security alerts triggered by the test virus, providing helpful information about the circumstances in which they occurred.

ESET PROTECT: Plans and Pricing

At the time of our last review in 2020, ESET's pricing model was a little convoluted. as Endpoint bundles could be managed with either the cloud-based interface or an on-premise one for different prices.

There are now four main tiers, all of which can be managed via a console either based in the cloud or on premises. The choice is now down to users.

ESET Protect Entry is the most basic tier. It includes the aforementioned cloud/on premises console, as well as 'Modern' Endpoint Protection and real time protection for data passing through your organization's servers.

If you want to find more about what these (or indeed any other) features entail, the ESET Business Products page contains a list of helpful hyperlinks for each, providing a detailed overview of what's included. Prices start at $211 for up to five devices for one year.

ESET Protect Advanced (which is the subject of this review), includes all of the above features in the 'Entry' tier, as well as 'Advanced Threat Defense', which can use cloud-based sandboxing and machine learning to detect and test for potential threats. This tier also offers Full Disk Encryption, though ESET's pricing page seems to suggest you also have to pay for extra licenses to set this up on each device. Prices start from $220 for up to five devices for one year.

ESET 'Protect Complete' is the company's most recommended plan and there's currently a special offer saving customers 20%. Prices start at $270.80 for up to five devices per year. This tier includes more advanced protection for Microsoft 365 apps, along with a dedicated consoles. Subscribers also benefit from tools to scan mail servers to prevent threats from reaching users' inboxes, as well as active tracking and patching of vulnerable endpoints.

The ESET 'Protect Elite' plan is for 26 devices and upwards, with prices only available on request. It includes the same features as all the above tiers, as well as detection and response and multi-factor authentication, which are only available as a purchaseable extra for the other pricing plans.

ESET also offer a number of extras you can purchase on behalf or your organization such as CyberSecurity Awareness Training, email protection and advanced protection for Microsoft Office 365 and Sharepoint.

Further discounts are available for all plans if you're willing to pay in advanced for longer subscriptions for 2 or 3 years. You can also trial all products for free for 30 days without providing credit card information, provided you register an online account with ESET.

ESET PROTECT interface 2 — (Image credit: ESET)

ESET PROTECT: The competition

Perhaps the biggest advantage the ESET endpoint bundle offers over its peers is that it offers both cloud-based and on-premise management consoles.

As a security product though, like most of its peers, besides hunting for malicious files on the computers, it also protects your web browsing and monitors connected devices as well.

Admittedly it doesn't come with its own VPN as with similar products such as Avira Prime for Business. It also doesn't have a standalone 'secure browser' but this has dubious security value in any case as it's difficult to persuade workers in your organizations to switch from their usual browser. This is where ESET's "Web Control" shines, as it can provide protection for the endpoint's default browser.

Also, its user-interface offers the same kind of dexterity that you get with Bitdefender GravityZone Advanced Business Security (GZABS) without any of the complexity. Although it doesn’t ship with an administrator’s guide, the contextual help and the tooltips make easy work of navigating the interface.

When we first logged into the cloud console, we were introduced to its main features through the 'ESET Protect Tour', which explained the ins and outs of the Dashboard, as well as the sections for Computers, Detections, Tasks, Policies, Notifications and Updates.

ESET PROTECT: Final verdict

ESET PROTECT offers an impressive set of security features that are nicely complimented by its deployment and remote management functionalities.

Despite the fact that most of its remote administration features cover only Windows and macOS, it still doesn’t leave your Linux endpoints completely in the lurch, which is a definite plus. Its coverage of both Android and iOS devices makes it one of the most complete endpoint security platforms.

We are not knocking off points for the lack of a secure 'standalone browser', as the 'Web Control' feature more than makes up for this without users on your endpoint devices having to change their default web browser.

The ability to manage Full Disk Encryption of devices, as well as remote wipe of mobile devices will also be welcome news to organizations who handle sensitive data.

We were especially impressed by ESET's Protect Advanced's ability to immediately quarantine malware as soon as it was detected, whether this was from unpacking a compressed virus or when trying to download a harmful file directly within the browser.

You can sign up to ESET Endpoint Protection Advanced Cloud here.

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ConceptDraw MINDMAP review

6:07 pm | July 22, 2020

Author: admin | Category: Computers Gadgets Pro | Comments: Off

ConceptDraw MINDMAP is a mind map software platform comparable with Microsoft Visio and other top mind mapping applications. It offers a collection of mind mapping tools and features, and boasts an impressive template library and pre-defined objects.

On top of this, ConceptDraw MINDMAP includes project management features, and can be embraced as a business planning tool. However, it is one of the more expensive charting and diagramming programs available.

Published by Ukrainian company CS Odessa (which has a US office in San Jose, California), ConceptDraw publishes a suite of tools, comprising DIAGRAM, PROJECT, and MINDMAP.

Is ConceptDraw MINDMAP a mind mapping application you should consider? To find out, we’ve tried it ourselves, assessing the software’s price, features, ease of use, customer support, and compared it with competing tools.

ConceptDraw exports ppt — (Image credit: Future)

ConceptDraw: Plans and pricing

ConceptDraw offers a range of products suited to different users. All software licenses are purchased with one-time payments, and there is a free trial. Discounts are available for academics and for those purchasing multiple licenses at once.

ConceptDraw MINDMAP 15 is $199 per license. It includes simple integrations with other applications, and allows you to create detailed mind maps to organize thought processes.

If you’re considering the other components of the ConceptDraw family, ConceptDraw’s OFFICE 10 package comes with full DIAGRAM, MINDMAP, and PROJECT software integrations. At just $499 for a single license, it’s significantly cheaper than buying the three programs separately.

The other tools can also be bought individually. A single license for ConceptDraw DIAGRAM 17 costs $199 and includes a range of stencils and templates designed to streamline the diagramming process. It also comes with full Visio compatibility and the latest rapid flowchart technology.

ConceptDraw PROJECT 14 is a feature-rich project management tool that’s designed to help you create and execute detailed plans. A single license costs $299 and includes a powerful range of features for users of all sizes.

Finally, you can also purchase the MINDMAP and PROJECT packages for a discounted combined price of $399 per license.

ConceptDraw create — (Image credit: Future)

ConceptDraw: Features

ConceptDraw’s software is available for Windows and macOS. The trial mode lets you try all three tools, which can be installed individually via the ConceptDraw STORE app.

Our focus, ConceptDraw MINDMAP, features an impressive template library, heavily categorized and searchable to help you find the perfect choice. It features 20 built-in themes, and you can also import your own images and corporate visual assets. The user interface is divided up into common menus, side bars, and drawing area.

The software offers import and export features, and a one-click presentation feature. Easy creation of mind maps (after setting the main topic, new subtopics can be added with a tap of the Enter key) enhances the process, ensuring fast and effective capture of ideas and though processes.

ConceptDraw templates — (Image credit: Future)

ConceptDraw: Ease of use

ConceptDraw MINDMAP features a standard desktop user interface, relying on a Microsoft-style ribbon menu. This makes its appearance and functionality familiar, and easy to start using, with a range of menus along the top, left, and right of the page.

Although somewhat cluttered on smaller displays, MINDMAP is straightforward to use. The learning curve is shallow, and thanks to the templates and intuitive drawing tools, you can create a fresh mind-map in just a few minutes. (Assuming you’re sufficiently inspired, of course!)

ConceptDraw’s three programs come with their own user interfaces that can be linked using the OFFICE 10 package. Sadly, no web or mobile versions are available, forcing use of a Windows or Mac device.

ConceptDraw: Customer support

ConceptDraw users will benefit from online ticket and worldwide phone support, along with a comprehensive help center. But, live chat isn’t available, which can make it hard to get fast answers to your questions.

Although online live chat isn’t supported, the online ticket submission system usually comes with extremely rapid replies. We tested it out and were speaking with a member of the ConceptDraw team within an hour. Other user reviews suggest this is the norm.

Alternatively, you could take advantage of ConceptDraw’s help center. It contains numerous user guides and how-to articles, including a comprehensive “getting started” tutorial. These are quite dry, however, and while they cover most functions (including importing and exporting), videos are not provided.

This, along with the lack of live chat, leaves us with a bad impression. Would the publishers prefer this expensive software to just clock up the dollars with minimal customer support? It’s difficult to tell, but this seemingly hands-off approach from CS Odessa does not instill confidence.

ConceptDraw: The competition

As our focus for this review is on ConceptDraw MINDMAP, comparisons should be with similar tools. EdrawMind is a good alternative, another desktop app supporting multiple operating systems. Both tools offer comprehensive tools for mind mapping, a striking collection of templates, and good drawing tools.

However, EdrawMind is considerably more affordable, with a lifetime plan over half the price of ConceptDraw MINDMAP. This is something to keep in mind when carrying out your own evaluation of this software. While other applications in the suite offer useful integrations and can be considered a useful all-in-one solution for those looking for powerful data visualization and business management software, ConceptDraw is far from the cheapest program around.

ConceptDraw: Final verdict

ConceptDraw MINDMAP comes with powerful visualization features that allow users to map business ideas and streamline workflow processes. It features a useful collection of tools and templates, aiding in the creation and development of mind maps.

It is easy to use, and you’ll soon find the various advanced tools useful. Availability for Windows and macOS is an advantage, and you have the option of other ConceptDraw software. PROJECT and DIAGRAM effortlessly sit alongside MINDMAP, with full integration, which may prove productive. However, the lack of hands-on support and readable resources, coupled with a pricing and sales structure straight out of the Microsoft handbook circa 2000 is concerning.

Ultimately, MINDMAP does little that competing tools do for a fraction of the price, making this is a tough sell.

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Xmind review

4:54 pm | July 21, 2020

Author: admin | Category: Computers Gadgets Pro Software & Services | Comments: Off

Grabbing ideas and presenting them in a tangible form requires fast action. Mind maps are a great bridge between inspiration and illustration – the sheer volume of mind map software available on desktop PCs alone is testament to that.

Among the more interesting apps for mind mapping is Xmind. This is an open source project with a paid option for organizations and cross-platform support for popular desktop and mobile operating systems. Because it is open source, Xmind Ltd. the company behind Xmind, has made the code base is publicly available on GitHub, where anyone can go and raise issues or suggest code changes (in the form of pull requests) to the software.

Xmind launched in 2006 and since then has been used by over 100 million global users. We’ve spent some time using this tool, assessing it based on pricing, features, ease of use, the customer support provision, and how it compares with competing tools.

Xmind: Plans and pricing

Xmind comes in free and Pro flavors, with the free option offering limited functionality beyond the basic mind map creation environment.

You can buy an annual subscription for $59.99 a year, which works out at $4.99 a month. This has a 7-day money back guarantee. Alternatively, you can use the quarterly payment option of $19.99 every 3 months. Note that this does not come with a money-back offer, however.

Alternative packages are available, however – if you work in academia, it is $34.99 a year, while government departments, NGOs, and NPOs can get Xmind for $41.99 a year. Different pricing is available on request for enterprise and volume licensing.

The best way to use Xmind is to start off with the free version, but in this version, select features are inactive and any images or PDFs you export will display Xmind watermarks.

Xmind: Features

The software is available for Windows, Mac, Linux, iOS and iPad OS, and Android.

Xmind is geared toward the creation of non-linear documents, but if you need something with a more linear format, the application allows you to convert easily between outlines and mind maps.

What you get for free is pretty good: unlimited topics and maps, support for logic charts, brace maps, fishbones, timelines, and other map types, and a file cache. You also get to access the template library. Basic topic elements (notes, labels, stickers, summaries) are included, along with the outline feature, rich text styles, and smart color themes. You can also export your mind map to PNG and PDF.

So while Xmind’s free version includes just basic tools, Xmind Pro includes more professional-grade features and functionality like the ability to create Gantt Charts and slide-based presentations, access to more export options, and increased control over the aesthetics of your files.

Xmind Pro users also enjoy the same abilities to create mind maps. However, instead of being able to manage tasks and goals with Outliner, Pro users can create business charts and Gantt Views, get support for brainstorming, switch into presentation mode, and export to a greater number of file types. Xmind Pro users get priority support, too.

Zen Mode is worth mentioning. It features a cleaner, more modern UI/UX. It makes the app’s main pane full screen, reducing menu options to shadows in the top-right corner. It is a really interesting way to mind map, and is completely distraction free.

(Xmind also offers Xmind AI, a web-based tool available with free and paid tiers, with Copilot enhancement. However, in our opinion it isn’t yet developed enough for a full review, and testing demonstrates that it is some way from being an adequate replacement for Xmind.)

Xmind: Ease of use

Upon loading up Xmind you need to create an account or sign in using an existing Apple or Google. After a couple of clicks, you’ll see the option to create a new mind map from scratch, or select one from the template library. These are fully-populated mind maps (and other diagram types) that you can edit, but as they feature useful information, they’re also worth spending some time viewing.

Running the software for the first time initiates a series of basic guides to help you build your first mind map. It’s a simple approach that relies on Tab, Enter, and Space keys, so that your hand never needs to leave the keyboard.

Most of the functionality you need from Xmind can be accessed using the toolbar at the top of the page. This is also where you can activate Zen Mode.

Xmind: Customer support

To help you use the software, the Xmind website provides a user guide and video tutorials. These aim to get you started as quickly as possible and demonstrate advanced use of the software.

Xmind offers you several ways to get in touch regarding your questions and concerns. The Help Center features a knowledge base, as well as forums for you to ask your questions and a page for you to provide suggestions for improvements. There’s also the Xmind blog, which is a good source for announcements, news, and special offers.

If you want to talk to someone on the Xmind team, you can send them an email or reach out via Discord.

Xmind: The competition

Xmind isn’t the only tool on the market supporting idea generation. Two key competitors are Ayoa and MindMeister.

Ayoa has great collaboration tools, something that Xmind does not, but aside from that difference they’re both pretty similar. Each tool is easy to use and provides a focused work space for ideation and mapping.

Meanwhile, MindMeister is a web-based mind mapping tool that features robust collaboration features and allows you to export your files in a number of formats. It has a modern, easy-to-use interface and offers a free plan that allows you to get a feel for the product. However, to access all of the features, you will need to upgrade to a paid subscription.

Xmind: Final verdict

Xmind is a mind mapping/brainstorming tool that offers its users a lot of features and functionality. While there is a divide between its free and Pro packages, there is enough in the free option to entice you into the upgrade should you need more functionality. The paid version is affordable enough, although the bulk pricing may put you off.

In a market populated by mind mapping tools of varying quality, Xmind stands out as one of the best around. It is simply a pleasure to use, encouraging frictionless “mindflow” from head to screen.

We list the best free Gantt chart software.

Alert1 review

12:38 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Comments: Off

Alert1 is a company that provides medical alert systems for seniors who want to live independently and safely. Alert1 has three plans to choose from, depending on your needs and preferences. Each plan includes a wearable device with an emergency button and a 24/7 monitoring service that can contact your family, friends, or emergency responders in case of an emergency. Alert1 was founded in 1988 and is based in Williamsport, Pennsylvania. It has two UL-listed and Five Diamond-certified call centers that offer customer service in 190 different languages.

Alert1: Medical alert systems

Both the in-home landline and cellular systems utilize the same medical alert system. When selecting the cellular option, an adapter is included to connect to a cellular network instead of relying on a landline. While most services have a pre-configured cellular system, this particular system requires manual assembly. The adapter itself is not compact, potentially posing a challenge in limited counter spaces.

The in-home system's pendant range, averaging 100 feet, surpasses the industry average. It outperforms MyTrex and MobileHelp systems, which typically cover around 77 and 88 feet, respectively. Although rated for 1,000 feet, the 100-foot range is ideal for homes or apartments. Venturing beyond this distance increases the risk of failed emergency communication or false alerts.

Alert1 medical alert system — Alert1 offers five packages with in-home, mobile and fall detection options. (Image credit: Future)

During fall detection tests, the Alert1 pendant stood out as the service's highlight. It accurately detected falls without being overly sensitive and generating excessive false alerts. However, it's important to note that false alerts can still occur, as even dropping the pendant from a mere 12 inches triggered a fall detection, indicating that help calls may be initiated more easily than anticipated.

The mobile GPS device, specifically the Kelsi mobile PERS device, demonstrated significantly improved fall detection capabilities. While the audio quality of the Kelsi is inferior to that of other mobile devices, it surpasses that of the in-home base station, which lacks both clarity and volume.

We were genuinely surprised by the cellular adapter that came with the in-home cellular system. Given the absence of any images on the company's website, we were completely unprepared for its substantial size. Resembling a Wi-Fi modem, it occupies a significant amount of space. In contrast, most in-home cellular systems simply require flipping a switch to establish a connection to the cellular signal.

Alert1: Emergency response center

In terms of emergency call response speed, Alert1 exhibited the weakest performance. During the initial three-week daily testing phase, it recorded an average of 67 seconds per call, positioning it as one of the slowest services in the test. Surprisingly, in the subsequent three-week daily testing phase, while most other services showed improvements, Alert1's performance regressed, resulting in an average of almost 120 seconds per call. To put this into perspective, GreatCall, a competing service, achieved average response times of 20 seconds and 15 seconds in the respective testing phases. In emergency situations, these time differences can be profoundly significant. Even in non-emergency scenarios, the disparities are noticeable.

Furthermore, the call quality was less than satisfactory. Although most operators were professional, there were instances where they abruptly ended the call without checking on our well-being. Additionally, our identity was never verified. It was also noticeable that some operators sounded unenthusiastic and fatigued. In multiple calls, we experienced disruptive and loud beeping noises due to operators pressing buttons on their end. These factors collectively failed to provide any comfort or reduce the anxiety typically associated with reaching out to an emergency call center.

Alert1: Accessories

On a positive note, Alert1 does offer more accessories to help with aging in place than other services. While they have the standard accessories, like lockbox and fall detection pendants, they also have medication reminders, fall protection kits, and more.

Alert1: Pricing

Alert1's medical alert systems start at $19.95 per month, depending on the features and functions you choose. Here's a breakdown of their most popular plans:

In-Home Classic Medical Alert: This plan starts at $19.95 per month and includes a help button, 24/7 monitoring, and fall detection.

On-The-Go: This plan starts at $39.95 per month and includes a mobile help button with GPS, 24/7 monitoring, and fall detection.

Ultimate: This plan starts at $44.95 per month and includes all the features of the Homeland Classic and On-The-Go plans, plus medication reminders and voice activated help.

Alert1 also offers a variety of other features and add-ons, such as fall detection for $10 per month, a lockbox for $5 per month, and additional help buttons for $5 per month each. If this all sounds confusing, no worries as you can get a free quote on Alert1's website or by calling them at 1-888-782-5378.

Finally, some additional things to keep in mind when considering Alert1 include that there is no activation fee or long-term contract required, you can cancel your service at any time, and there is a 30-day money-back guarantee.

Alert1: Final verdict

Alert1 offers medical alert systems for seniors who want to live independently. They have various plans and devices to suit different needs, including in-home, mobile, and fall detection options. Their prices range start at $19.95 per month, with additional features and add-ons available. While they offer more accessories than other services and have no activation fee or contract, their emergency response center was slow and call quality was not the best. Their Kelsi mobile GPS device with fall detection was their best product.

We've listed the best fall detection sensors.

Philips Lifeline review

12:31 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: GPS | Comments: Off

Lifeline is perhaps the most recognizable name in the medical alert industry (formerly known as Philips Lifeline), behind only Life Alert. In 1972, gerontologist Andrew Dibner envisioned a personal emergency response system for older adults, and in 1974 The Dibners founded Lifeline Systems and expanded their business to hospitals and other healthcare organizations in the U.S. and Canada. Lifeline grew and went public in 1983 introducing advancements such as waterproof personal alert buttons and centralized Response Center operations. Technology progressed again, and in 2010, Lifeline introduced automatic fall detection technology. Connect America acquired Lifeline in 2021, with Philips maintaining an equity stake, with the combined business offering an enhanced personal emergency response system portfolio.

In our evaluation of Lifeline's medical alert systems, we hoped for a more remarkable performance. While the company provides systems not commonly offered by others, which is commendable, the overall structure closely resembles other services, including landline, cellular, and mobile packages. However, the performance and pricing aren't sufficiently distinctive.

Philips Lifeline: Medical alert systems

Our tests revealed that HomeSafe has the most extended average range among medical alert systems, spanning 149 feet. We conducted the testing in an apartment complex with multiple walls and floors separating the pendant from the base station. This range allows users to move a considerable distance from the base station and still make an emergency call. Notably, the average range for other systems was around 77 feet. While 149 feet may be an extensive range for some seniors, it demonstrates HomeSafe's exceptional signal strength and reliability.

Bear in mind that the more you move away from the base station, the less likely you are to successfully communicate with the emergency operator. On the one hand, if the operator cannot effectively communicate with you, they will dispatch an ambulance. On the other hand, you may easily receive a false alert from this distance and be completely unaware that your pendant has called for help, particularly if you are using a fall detection pendant.

Although the HomeSafe has excellent audio quality, the lack of loudness compared to the MyTrex and MobileHelp CBS-02 raises concerns about its long range capabilities. However, the clarity of the audio is a redeeming factor.

Philips Lifeline medical alert system — The Philips Lifeline base station has excellent audio. (Image credit: Future)

The On the Go mobile solution, a mobile medical alert system, provides a substantial improvement over its predecessor. Unlike the previous GoSafe, which combined a mobile system with an in-home system, the On the Go mobile solution features a better speaker and a similarly shaped "pill" device that is aesthetically more pleasing to wear and use than most other mobile medical alert systems we've tested, although some seniors may prefer a smartwatch. This resolves the communication issues we experienced with the pendant in the previous model.

Through a series of simulated falls, the On the Go mobile solution's fall detection showed average performance. We evaluated the pendants' sensitivity and accuracy, and the auto fall feature functioned approximately 50% of the time. While not being overly sensitive, this strikes a balance between false alarms and reliable fall detection.

Philips Lifeline: Emergency response center

The Lifeline website previously claimed a 22-second average response time from the moment a user presses the help button to when they are answered by an operator, but this has been subsequently removed. Our testing, however, revealed a different experience. In the first round, the average response time was 54 seconds, making it the seventh fastest among the services tested. GreatCall, for comparison, had an average of 20 seconds. In the second round, Lifeline averaged 49 seconds, which is roughly average. As we never encountered a response time close to 22 seconds, it is fair that the claim of 22 seconds has been removed.

We also weren’t impressed with the quality of the calls. Lifeline’s operators were often difficult to understand, as they often spoke fast or with a strong accent, resulting in many requests to repeat themselves. In some cases, the operators sounded bored, speaking in a monotone reserved for those with little interest in what they’re doing.

Philips Lifeline: Medical alert service

Lifeline's medical alert systems are manufactured by the company itself, which is a unique feature that sets it apart from other services. However, the training and quality of these systems left us unimpressed. Furthermore, the pricing erodes any potential value that these features might have. Additionally, the company owns and operates its own monitoring center, which means it has complete control over the training and quality of the staff.

The Philips Care app, included with every medical alert system, offers a centralized platform for caretakers and family members. Through the app, family members can check in on you remotely and receive text notifications whenever you press the help button, keeping you connected and supported. You can also check on the charge status of the battery.

Philips Lifeline: Cost comparison

After its acquisition, Lifeline has become one of the most competitively priced medical alert services. The HomeSafe landline system's monthly fee of $29.95 is average, while the cellular version costs $39.95 per month, comparable to other in-home cellular systems. It's worth noting that adding the AutoAlert fall detection feature will increase the monthly cost by $10. Each package has an activation fee of $99.95.

Philips Lifeline pricing comparison — Each system requires a one-time activation fee. (Image credit: Philips Lifeline)

Philips Lifeline: Support

In line with industry standards, the company offers only a direct support phone number, 1.800.635.6156. However, the support hours and days of operation are not provided. The support options are limited mostly to this phone number, as we could not find access to a chat, email, fax, or a portal for submitting a ticket, but we did find that support is available through a phone app.

On the self-support front, the company provides some useful resources, including quick setup guides for each device and FAQs related to setup and billing issues. Notably, the company offers a satisfaction guarantee to instill confidence in customers.

It is also not reassuring that Lifeline had a cybersecurity incident in 2022, with a potential breach of personal info. While this company indicates that it has provided free credit monitoring, and also enhanced its security, it still gives us pause.

Philips Lifeline: Final verdict

Lifeline has the resources to develop and manufacture medical alert systems that no other service uses. This alone makes it an interesting option in a sea of medical alert clones, but the overall performance and pricing fails to stand out.

Despite owning their own monitoring center, the quality and speed of the calls simply doesn’t compare to most of the services we tested. And while the range of the wireless pendant of the HomeSafe was impressive, the cost of the packages is only average. To put it simply, look carefully when choosing a medical alert system and consider all the options.

We've also listed the best medical alert with GPS tracking, and the best medical alert smartwatch.

Livewell Alert review

12:26 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: GPS | Comments: Off

Based in Minneapolis, Minnesota, Livewell Alert is dedicated to providing medical alert systems and wellness services to individuals and healthcare organizations. Their focus is on empowering seniors and at-risk individuals to live longer, healthier, and more independent lives in their own homes. Through advanced technological solutions like the Mini, WellBe, and Mobile, Livewell Alert allows its clients to live with comfort and security.

In addition to offering products, Livewell Alert goes above and beyond by delivering exceptional customer service, providing innovative wellness support, and eliminating equipment costs, contracts, and setup fees. Their commitment to exceptional service sets them apart.

Among their offerings, Livewell Alert features the popular MyTrex MXD in-home system, compatible with both landline and cellular networks. Known for its loud speakerphone, the MyTrex system rivals options like MobileHelp CBS-02. The company also offers two cutting-edge mobile medical alert systems: the Belle Mobile Alert and the Numera Libris, which includes fall detection technology, providing an extra layer of protection.

Livewell Alert: Medical alert systems

The MyTrex MXD is a prominent medical alert system for indoor use. Its pendant range is around 600 feet, but our tests showed an average of approximately 77 feet. The system features a powerful speaker that outperforms competing medical alert systems. This is a significant advantage, especially if you have fallen in a room far from the base station. However, the exceptionally loud speaker can sometimes lead to damage to the speaker itself.

After testing multiple MyTrex systems from different services, we observed significant variation in audio clarity. We speculate that this inconsistency is influenced by the system's circulation and age. When customers cancel their subscriptions, the returned systems are cleaned and resold. Consequently, audio quality may deteriorate over time due to extensive usage. To ensure satisfaction, we advise testing the audio quality and returning the system if it does not meet the desired standards.

Livewell Alert medical alert system for seniors — Livewell Alert offers three mobile medical alert systems and two in-home systems. (Image credit: Livewell Alert)

Livewell Alert offers three mobile systems, including the widely used Belle and Numera Libris. The iHelp 3G, a relatively new system, is comparable to the others but provides unique features. Like the other systems, it includes GPS tracking and fall detection. Additionally, it sends text alerts to designated family members when the help button is pressed.

Among the mobile medical alert systems we have evaluated, the Numera Libris is a prominent choice, standing out as the most well-received mobile alert device. It boasts an exceptional speaker, delivering audio with remarkable quality. Furthermore, the device features a highly effective fall detection sensor. However, the GreatCall Lively Mobile is the sole mobile system in the market that surpasses the Numera Libris in terms of performance.

The Numera Libris is a bulky mobile medical alert system. It comes with a cumbersome belt clip that is challenging to use and uncomfortable to wear. Alternatively, you can wear it around your neck, but its size makes it uncomfortable and not discreet.

Livewell Alert: Emergency response center

LiveWell Alert's call center performance was mediocre, with an average response time of 56 seconds during the first round of daily tests. While faster than the overall average, it lagged far behind GreatCall's 20-second average. In the second round of testing, LiveWell Alert improved to 47 seconds on average, but again, this was only marginally better than the overall average. Meanwhile, GreatCall further improved to a remarkable 15 seconds per call.

The quality of the monitoring center’s calls was generally satisfactory, but there was room for improvement. The operators were attentive, spoke clearly, and inquired about the caller's well-being multiple times. However, the lack of identity confirmation raised concerns. Confirming the caller's identity is a crucial security measure, as medical alert systems can be used to discreetly alert operators in emergency situations, such as home invasions or senior abuse. By confirming the caller's identity, the operators can look for red flags that might indicate that the senior loved one is in a compromised situation.

Livewell Alert: Pricing

Livewell Alert offers three main medical alert system options, each with different features and pricing:

The first is Mobile Alert (iHelp 3G) at a price of $33 per month. It features a landline-based system with cellular backup, fall detection, and two-way communication with the emergency response center. We also like that the device is water-resistant, with a long battery life.

Next up is the Mobile Alert plan at a price of $39 per month. The notable features include a mobile device with GPS and Wi-Fi for location tracking, that no cell phone or service is required, and has fall detection. It has two-way communication with the emergency response center, is water-resistant, and has a long battery life. Finally it has a caregiver app with notifications and messaging.

At the top is the mobile alert watch (Numera Libris) at a cost of $49 per month. The includes all features of the Mobile Alert system, and adds medication reminders, appointment reminders, social event reminders, and has a touchscreen display.

Also keep in mind that Livewell Alert offers discounts for paying annually or semi-annually, with no additional fees for activation, shipping, or service charges. Finally, they offer a 30-day money-back guarantee.

Livewell Alert: Support

Support for Livewell Alert has some options starting with phone support at 1-888-358-6667; the hours are not listed. The other direct support option is for a support portal. We did not find chat, and it is not clear if the direct email we found is only for sales or also support.

Livewell Alert pricing — Livewell Alert's pricing is mostly competitive if you pay annually. (Image credit: Livewell Alert)

There is some limited self support including a blog. However, it was last updated in 2020. There is also a FAQ for over a dozen topics, including if the pendant can be used in the shower (the answer is yes).

Overall, we were also impressed with the customer service. Livewell Alert certainly goes out of their way to make sure you have all the information you need. We were never pressured to buy unnecessary add-ons and we weren’t funneled into an upsell call when we wanted to cancel the account. Overall, if one thing stands out with Livewell Alert, it’s the customer service.

Livewell Alert: Final verdict

Livewell Alert presents the well-known MyTrex in-home medical alert system with cellular and landline connectivity. This system is a suitable choice with a loud speaker, however, the audio quality can be inconsistent, ranging from good to poor.

In addition to the MyTrex, Livewell Alert offers three mobile medical alert systems. While all three systems are good options, they are not as competitively priced or perform as well as the GreatCall Lively Mobile. The new iHelp 3G is the most affordable option, but the cost increases substantially with fall detection. The Belle has a good speaker and is moderately priced, while the Numera Libris is an outstanding mobile medical alert system with reliable fall detection, although it might be bulky for some individuals.

Overall, Livewell Alert provides good medical alert systems with above-average performance, but the company does not particularly excel in any specific area compared to its competitors.

We've also listed the best medical alert with GPS tracking, and the best medical alert smartwatch.

LifeStation review

12:15 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Comments: Off

For nearly four decades, LifeStation has been delivering essential safety services, aiming to enhance the safety and independence of seniors while providing greater peace of mind to their loved ones. As one of the leading providers of medical alert systems in the United States, LifeStation has established a solid reputation in the industry.

LifeStation: Medical alert systems

LifeStation offers a variety of features across its different plans and devices, but some of the core functionalities include:

Core Features:

24/7 Emergency Monitoring: This is the heart of LifeStation's service. Upon pressing the help button, you'll be connected to their US-based monitoring center staffed by trained professionals who can assess the situation and dispatch help if needed.

Nationwide Cellular Coverage: LifeStation utilizes reliable cellular networks to ensure connectivity throughout the US, even in remote areas.

Two-Way Communication: Speak directly with the monitoring center through the help button, allowing for clear communication of your situation and needs.

Fall Detection (Optional): This feature uses advanced technology to automatically detect falls and trigger an emergency response if you're unable to call for help yourself.

GPS Location Tracking (Mobile Devices): Helps pinpoint your location for faster emergency response, especially helpful for mobile help buttons worn outside the home.

Water Resistance: Most LifeStation devices are water-resistant, allowing for use in various environments like bathrooms or near sinks.

Long Battery Life: Devices are designed to last for extended periods without needing recharge, providing peace of mind during power outages or extended use.

Voice Prompts: Audio cues inform you about battery levels, system status, and provide confirmation when pressing the help button.

LifeStation Review — The LifeStation Mobile LTE medical alert system is able to locate your exact location using GPS. (Image credit: LifeStation)

Additional Features (Depending on Plan and Device):

Lockbox: Securely store medication or valuables and grant access to emergency personnel through a PIN code.

Smartwatch Features (Sidekick Smart): Track heart rate, steps, and receive additional health insights alongside emergency alert functionality.

Alexa Integration: Use voice commands through compatible Alexa devices to request help or check system status.

It's important to note that specific features may vary depending on the chosen plan and device. Always refer to LifeStation's website or consult with their representatives for detailed information on features included in each option.

During our testing in an apartment complex with numerous walls, the pendant demonstrated an exceptional range, with an average reach of 117 feet. This surpassed most medical alert systems, which typically maxed out at approximately 75 feet. While it fell short of the specified range of 1,200 feet under ideal conditions, it was still one of the longest ranges among the systems we evaluated. With a range of 117 feet, it effectively covers large apartments and houses, eliminating concerns about signal obstruction by walls or furniture.

Despite its relatively better performance compared to other pendants, the fall detection pendant still had limitations. None of the tested pendants performed exceptionally well. Common complaints among seniors revealed that the sensors were either too sensitive, triggering constant false alerts, or insensitive, failing to recognize actual falls. While LifeStation's pendant excelled at detecting genuine falls, it still generated some false alerts. Additionally, there was a noticeable delay of 25 to 30 seconds between a fall occurring and the device calling for help, which could be improved for more immediate assistance.

LifeStation: Emergency response center

During the initial three-week daily tests, LifeStation achieved an average call response time of approximately 47 seconds. This performance placed LifeStation among the top three fastest response times recorded during the test, despite being considerably slower than GreatCall's average time of 20 seconds. However, in the subsequent three-week testing period, LifeStation's call response time regressed to an average of around 52 seconds. While still above average, this decline in performance was disappointing as we had anticipated improvement.

One significant drawback of the monitoring center was the subpar call quality. The audio quality of the in-home system was extremely poor, and we could only effectively evaluate calls made on the mobile medical alert device due to its superior audio quality. However, even with the mobile device, we often encountered difficulties understanding the operators. They either spoke too rapidly or had strong regional accents that hindered effective communication. Furthermore, the operators frequently sounded disinterested and bored, which was particularly noticeable compared to other services we reviewed. While none of the calls were severely problematic, their quality was generally inferior to most other services we assessed.

LifeStation: Pricing

Previously, we criticized this company for the lack of upfront pricing, however things have improved now. From the website, we can report that LifeStation offers three main pricing plans, each with additional options and add-ons you can choose from:

1. In-Home Systems:

Standard: Starts at $34.95 per month. Includes 24/7 monitoring, one help button, and a cellular-connected base unit.

Select: $31.95 per month on top of the Standard plan. Adds LifeStation's protection plan, which covers accidental damage and malfunction of the equipment.

Supreme: $14 per month on top of the Select plan. Includes everything in the Select plan plus a PIN-protected lock box for medication or valuables.

2. Sidekick (Mobile Help Button):

Standard: Starts at $39.95 per month. Includes 24/7 monitoring, a mobile help button with GPS location tracking, and fall detection (optional for an additional fee).

Select: $4 per month on top of the Standard plan. Adds LifeStation's protection plan for the mobile help button.

3. Sidekick Smart (Wearable Help Button):

Standard: Starts at $46.95 per month. Includes 24/7 monitoring, a smartwatch-style help button with fall detection, and GPS location tracking.

Also keep in mind that all plans come with a 30-day money-back guarantee, and there are no long-term contracts required. Also some plans require a one-time activation fee of $99.95, and also a shipping fee of $12.50. There is also the option for additional help buttons on the wrist or neck pendant for an extra fee per month, and fall detection is an optional add-on on some plans.

LifeStation: Support

If you need to get in touch with LifeStation, you can call LifeStation’s experienced customer service team at (800) 998-2400; the hours of operation are not specified. While we always appreciate direct phone support, we did not find any other options, such as a chat, email or support portal.

There are also some limited self support options. These include an installation guide, and a FAQ.

LifeStation: Final Verdict

Despite being one of the biggest and oldest medical alert companies, LifeStation doesn’t do enough to push the market forward. It offers nothing that you can’t get from other medical alert services for better prices. However, we do appreciate the choice of plans, and the move for transparent pricing. Overall, the emergency call response times were good and the fall detection pendant was decent. We also appreciate the 30 day money back guarantee.

We've also listed the Best medical alert with GPS tracking, and the best medical alert smartwatch.

LifeFone review

12:12 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Comments: Off

Established in 1976 and headquartered in White Plains, New York, LifeFone is a highly reputable medical alert company devoted to delivering emergency assistance to seniors and individuals in need. Their diverse offerings include at-home and mobile systems utilizing landline or cellular connections, ensuring seamless communication with their 24/7 monitoring centers. Additionally, they provide a cutting-edge smartwatch featuring GPS, fitness tracking, and text-to-speech capabilities.

LifeFone is a BBB-accredited organization that proudly holds an A+ rating. Positive customer reviews consistently highlight the effortless installation process, exceptional service reliability, and the friendly and supportive staff. LifeFone's unwavering commitment is to provide a sense of security and peace of mind to its thousands of customers across the United States.

LifeFone: Medical alert systems

Regarding residential landline and cellular services, LifeFone employs the identical medical alert system utilized by Medical Guardian's landline system. During our evaluations, this specific system (the manufacturer of which could not be ascertained) demonstrated a considerably longer wireless pendant range. It achieved a range of 2,000 feet, surpassing its specified range by 400 feet.

However, it is important to note that while an extensive range allows for greater mobility within one's yard and surrounding area, it does not necessarily imply that it should be utilized in such a manner. If your mobility extends beyond the confines of your home, a mobile medical alert system may be a more prudent choice. In the event of a false alarm triggered by a fall detection pendant (a not uncommon occurrence) while you are outside your home, an ambulance may be dispatched unnecessarily.

The On-the-Go and At-home package includes the MobileHelp CBS2-01 device and the MobileHelp GPS mobile system. Both are widely utilized and highly sought after, with five of the services we reviewed incorporating them.

The popularity of the MobileHelp device can be attributed to several distinguishing factors. Notably, its speakerphone provides exceptional audio quality, ensuring clear and effective communication with emergency operators, despite not being as loud as the MyTrex MXG. Moreover, the device incorporates a display that indicates the strength of the cellular signal, allowing users to strategically position it within their homes for optimal reception. Additionally, the display conveniently displays the current time and temperature.

LifeFone Review — The LifeFone fall detection pendants were not impressive in our tests. (Image credit: Future)

The fall detection pendant, which costs an additional $5 to the monthly service fee, was found to be disappointing and lacking in reliability. During our testing, the pendant demonstrated a high level of sensitivity, resulting in numerous false alarms. This underscores the potential drawbacks of an extended range, particularly for fall detection pendants. If the sensitive sensor triggers an alert and the user is too far from the base station to communicate with the operator to confirm it as a false alarm, it may result in unnecessary emergency medical assistance.

Also keep in mind that in the United States, as a precautionary measure against legal liabilities, most emergency medical technicians (EMTs) are required or compelled to transport seniors to the hospital for evaluation, even in non-emergency situations.

These considerations aside, the Numeris Libris mobile device's fall detection sensor is decidedly superior. Although not flawless, it exhibits a relatively high degree of accuracy in detecting falls. While some Numera Libris devices we have tested have been overly sensitive, the fact that it is a mobile device allows you to easily communicate with the operator and clarify that you are not experiencing an emergency.

LifeFone: Emergency response center

During the initial three-week daily testing phase, LifeFone demonstrated a commendable response time, averaging 45 seconds to answer calls for assistance. This performance surpassed the overall average by a significant margin of 25 seconds. In fact, LifeFone stood second only to GreatCall, which achieved an impressive average of 20 seconds per call. Subsequently, in the second phase of three-week daily testing, LifeFone further improved its performance, reducing the average response time to 37 seconds per call. It is worth noting, however, that other service providers such as Medical Guardian and GreatCall also exhibited improvements during this phase. Consequently, while LifeFone may not have secured the title of the fastest response time, it has firmly established itself as one of the most expeditious services in answering calls.

Our assessment of the call quality was above average. The operators consistently spoke clearly and at a pace well-suited for seniors, who often find it challenging to follow phone conversations. Additionally, the operators verified our well-being and identity during almost every call, which could pose a security issue. Furthermore, we appreciated the operators' practice of signaling the end of the call, as many other services end calls abruptly without any indication from the operator. The signaling system offers reassurance that the call has ended and that the operator is no longer connected.

The sole drawback was the infrequent occurrence of operators exhibiting signs of disinterest and boredom during certain calls. It is understandable that toward the end of their shifts, a small number of operators may exhibit fatigue and diminished enthusiasm. Nonetheless, when contrasted with other calls characterized by engaged operators who communicate in a reassuring and calming tone, this disparity can be jarring.

LifeFone: Medical alert service

According to the LifeFone website, the pricing for their medical alert systems varies depending on the type of service, the billing option, and the optional features. LifeFone has six medical alert plans that cater to different lifestyles and needs. They are:

At-Home Landline: This plan uses a landline connection to provide 24/7 protection at home. It costs $24.95/month with annual billing, $27.95/month with quarterly billing, or $29.95/month with monthly billing. You can add fall detection for $5/month.

At-Home Cellular: This plan uses a cellular connection to provide 24/7 protection at home. It costs $30.95/month with annual billing, $32.95/month with quarterly billing, or $34.95/month with monthly billing. You can add fall detection for $5/month.

At-Home & On-the-Go VIPx: This plan uses a cellular connection for unlimited range, and GPS to provide 24/7 protection at home and away. It costs $41.95/month with annual billing, $43.95/month with quarterly billing, or $46.95/month with monthly billing. You can add fall detection for $10/month and a caregiver app for $7/month.

At-Home & On-the-Go VIP Active: This plan uses a cellular connection via a simpler device with a shorter battery life, and GPS to provide 24/7 protection at home and away. It costs $39.95/month with annual billing, $41.95/month with quarterly billing, or $44.95/month with monthly billing. You can add fall detection for $10/month.

At-Home & On-the-Go VIP flex: This plan uses a cellular connection and GPS to provide 24/7 protection at home and away via a wristband device. It costs $41.95/month with annual billing, $43.95/month with quarterly billing, or $46.95/month with monthly billing. You can add fall detection for $10/month.

At-Home & On-the-Go Safe Watch Active: This plan uses a smartwatch with cellular connection and GPS to provide 24/7 protection at home and away. It costs $45.95/month with annual billing, $47.95/month with quarterly billing, or $49.95/month with monthly billing. You can add fall detection for $10/month. The watch has a color display, but it only has a 24 hour battery life.

All plans include free activation, free equipment, free shipping, and a price-lock guarantee. You can cancel anytime without any penalty. You can also get free spouse monitoring with any at-home system.

LifeFone: Support

If you need help with your LifeFone system or service, you can contact their customer service by phone or email. They can be contacted directly, either via a toll free number, or via email. We also like that there is a dedicated line for “Emergency Care Instructions.” The hours of operation for the customer service and sales support team is from 8 am to 10 pm Eastern Standard Time, seven days a week, including holidays.

There is also an online account portal for paying bills, updating a profile, and managing the settings. For self help, there is a FAQ and a blog. We did not find any chat,or a support portal, but we did locate a few user guides and videos.

LifeFone: Final verdict

LifeFone offers reliable systems, impressive performance, and exceptional customer support, making it a solid medical alert service. Choosing LifeFone is a wise decision, as its systems deliver clear audio quality and surpass standard emergency response times.

However, it is crucial to acknowledge that LifeFone is comparable to other medical alert services in the market. While its performance and service are commendable, they do not significantly set it apart from its competitors.

Although LifeFone remains a reliable choice, there are more cost-effective options available that provide better value and enhanced benefits.

We've listed the best medical alert with GPS tracking.

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