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I tested Jira Service Management, an ITSM platform with powerful service management capabilities, excellent workflow automation, and request tracking
10:38 pm | September 12, 2019

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: | Comments: Off

Jira Service Desk is an IT support platform from Atlassian. It has now evolved into Jira Service Management. This software serves as a hub for customers and employees to report issues, request help, and access knowledge articles through a simple portal. Atlassian created it in 2013 after discovering that about 40% of their customers used Jira for service requests. In 2020, they expanded it into a separate suite with lots of new features

With Jira Service Management, you can manage and track incoming requests from many sources. These include email, chat tools like Slack and Microsoft Teams, and customizable customer portals. The platform organizes tickets into queues, sets up automated workflows, and establishes Service Level Agreements (SLAs) for timely responses. This helps your team prioritize work, reduce manual effort, and ensure important issues are addressed.

Jira Service Management is great for IT departments, but it also supports HR, legal, and finance teams. Over 5,900 companies worldwide use the software, mainly in the United States and the United Kingdom. It’s popular among medium-sized businesses with 50-200 employees, but it also serves startups and large enterprises. The platform's customizable templates and automation make it easy to adapt to each team’s needs without extensive setup.

As a technically-minded help desk tool, Jira offers real-time reporting and analytics to track performance metrics like resolution time and customer satisfaction. Its knowledge base integration provides self-service options, allowing customers to find answers on their own. Whether you manage internal tech support or customer service, Jira's tools help you deliver great service experiences.

Jira Service Management pricing

(Image credit: Jira/Atlassian)

Jira Service Management: Plans and pricing

Jira Service Management has a tiered pricing structure for all organizations, from small teams to large enterprises. It offers four main plans: Free, Standard, Premium, and Enterprise. Each plan provides more functionality and support than the last.

The Free plan costs $0 per agent per month. It supports up to three agents with 2GB of storage. This plan is great for small teams or those testing the platform. It includes multi-channel support, customizable forms, workflows, queues, an embedded knowledge base, and incident and problem management.

The Standard plan costs $17.65 per agent per month (or $19.04 for 75 users). It includes everything in the Free plan along with a custom-branded help center, alerts, on-call schedules, incident escalation, unlimited email notifications, audit logs, and multi-region data residency. This plan supports up to 20,000 agents and unlimited customers, making it ideal for growing organizations.

For teams needing advanced features, the Premium plan costs $44.27 per agent per month (or $47.82 for 75 users). It adds AI-powered service, a virtual agent for support, asset and configuration management, deployment gating with CI/CD tools, advanced alert integrations, real-time incident monitoring, and a 99.9% uptime SLA.

The Enterprise plan requires contacting sales for pricing. It offers the most features, including cross-product insights with Atlassian Analytics and Data Lake, advanced admin controls, enterprise-grade identity and access management, unlimited automations, multiple instances (up to 150), and a 99.95% uptime SLA.

Jira's ITSM has both monthly and annual billing options. The annual plan provides cost savings of up to 17%. For those wanting to try paid plans, Atlassian offers a 7-day free trial for the Standard or Premium plans. You can extend this to a maximum of 30 days upon request. This flexible pricing structure helps organizations choose a plan that fits their needs and budget while supporting growth as requirements change.

Jira Service Management features

(Image credit: Jira/Atlassian)

Jira Service Management: Features

Jira Service Desk, now called Jira Service Management, offers a full range of features for managing service requests. It combines ticketing, automation, knowledge management, and reporting tools, helping teams provide excellent service. Since its evolution into Jira Service Management in 2020, the platform has added many advanced ITSM capabilities for IT, HR, legal, finance, and other service teams.

Jira serves as a central hub for managing requests from various channels. Your users can submit requests via email, chat tools like Slack and Microsoft Teams, or through customizable portals. Meanwhile, you can set up custom workflows and automation rules tailored to their needs. Whether handling simple support tickets or complex change requests, Jira Service Management offers the tools needed to standardize and optimize service delivery.

Service hub

The service portal is the main contact point where customers and employees can ask for help. This customizable interface offers a straightforward way to submit requests, track their status, and access self-service resources. Organizations can adjust the portal to highlight different services, making it easy for users to find the right request type and get assistance quickly.

With a well-designed service portal, your team can reduce the time that users spend looking for help. Guided forms enhance request accuracy, leading to a better service experience. The global Help Center allows users to search across all service desks they can access, with machine learning improving search results based on past interactions.

Request management

Jira's request management features allow teams to collect requests from various sources into organized queues. Teams can classify service requests, incidents, problems, and changes, directing them to the right agents based on expertise or workload. The platform also enables cross-team collaboration, allowing requests to move easily between projects.

This structured approach helps organizations standardize service delivery and reduce response times. By managing requests effectively, teams can prioritize their work, balance workloads, and boost both employee productivity and customer satisfaction.

Self-Service knowledge base

The self-service knowledge base works with Confluence, letting organizations create and share articles, guides, and FAQs. As customers enter requests into the portal, the system suggests relevant knowledge articles that may help before they submit a ticket.

All of this cuts down on repetitive requests, allowing service teams to focus on complex issues. In the meantime, organizations can measure the effectiveness of their knowledge base through different metrics and user feedback, continuously improving content.

Service level agreements (SLAs)

SLA management features let teams create and track service agreements. They can set multiple SLA policies based on severity levels, issue types, and other factors. This helps teams monitor deadlines and prioritize requests, using automated escalation rules to avoid breaches.

By managing SLAs well, your support team can ensure consistent service delivery and meet customer expectations. Different reports also provide insights into team performance and service quality. This helps managers identify bottlenecks, allocate resources better, and maintain compliance with service commitments.

Automation

Jira Service Management’s automation features help teams simplify repetitive tasks like ticket creation, routing, and notifications. A no-code automation builder allows teams to create custom rules and workflows without needing technical expertise, making it easy for all service teams to use.

By automating routine tasks, organizations can cut down on manual effort, reduce errors, and speed up response times. This boosts team efficiency and improves the customer experience through faster, more reliable service. Automation also standardizes processes across teams, ensuring that all requests adhere to established best practices and compliance standards.

Jira Service Management reports

(Image credit: Jira/Atlassian)

Jira Service Management: Analytics

Jira Service Management provides a full set of analytics tools to help teams make data-driven choices and improve service delivery. The platform features ready-made dashboards that track request management, incidents, changes, and service performance. This gives teams quick insights into their operations. With pre-configured reports, service teams can monitor key metrics like average resolution time, SLA compliance, and CSAT easily.

For organizations that need deeper insights, Atlassian Analytics (for Cloud Enterprise customers) offers a flexible way to visualize data from Atlassian products and other sources. Built on the Atlassian Data Lake, it combines data from development and operations tools. It gives teams a complete view of the work happening across support, development, and IT. The interactive visualSQL builder helps teams create custom reports and dashboards that fit their needs, leading to richer insights and faster decision-making.

Jira Service Management's reporting also covers areas like asset management. Here, teams can analyze their objects and data stored in Assets. These reports provide key insights for inventory management, lifecycle management, and employee productivity. The platform includes service project reports that help teams track trends in their projects, such as workload distribution, customer satisfaction ratings, and knowledge base effectiveness.

Real-time reporting is a key feature of Jira Service Management's analytics. It allows teams to spot and fix bottlenecks quickly, make better decisions on resource allocation and staffing, and monitor the business's status. The platform's dashboards can be customized for different stakeholders and embedded in Confluence pages, Atlas tickets, and Trello cards. This makes it easy to share information with various audiences.

Jira Service Management interface

(Image credit: Jira/Atlassian)

Jira Service Management: Ease of use

Jira has a very clean and attractive interface that takes the well-worn path of having hierarchical menus on the left and the contents on the right. It’s generally very easy to follow, even if those who aren’t familiar with it might encounter a few idiosyncrasies here and there.

However, working with Jira Service Management, you will occasionally need to access settings or features that exist as part of the larger service called Jira Cloud. But these can take you to a web page where there is no obvious way back to the top-level menu, disrupting the workflow. These other sections can also have a very different visual style, confusing new users.

Still, we appreciate how the administration login allows the look and feel of the product to be changed — adding colours, logos, and icons to fit whatever style your company uses. Jira's interface is nothing revolutionary, but it gets the job done.

Jira Service Management security features

(Image credit: Jira/Atlassian)

Jira Service Management: Security

When anyone assesses security, they have a list of features that they’d like to see offered. As an ITSM platform, Jira Service desk has most of those important features covered. However, what you don’t get is SAML single sign-on, 2-step verification, password policies, and user provisioning as standard.

To get any of those, you need a license subscription to Atlassian Access. It costs $30 per month for the first 10 users, then it works out at around $3/agent. This service controls access and security across all the Atlassian Cloud services, plus it can be linked to Okta, Idaptive, Google Cloud Identity, Azure AD, Onelogin and ADFS.

There aren’t any tiers separating the enterprise-grade security controls of Atlassian Access. So, you are forced to pay for the entire suite of security upgrades even if you only want 2FA. This adds more complexity to scaling the solution, because the costs can add up quickly as you expand.

Jira Service Management support resources

(Image credit: Jira/Atlassian)

Jira Service Management: Support

Much like other Atlassian products, Jira Service Management offers different levels of customer support based on the selected plan.

The Free plan provides basic support via the Atlassian Community. Users can ask questions and receive help from other users and Atlassian experts. This community support is good for teams with simple needs or those just starting with the platform.

Standard plan subscribers enjoy 9/5 regional support. This means support is available from 8 AM to 5 PM, Monday to Friday, in the customer's local timezone. Initial response times are 2 business hours for critical "Application Down" issues, 6 business hours for serious degradation issues, 1 business day for moderate issues, and 2 business days for low-impact inquiries.

Premium plan customers get enhanced support with 24/7 coverage for high-impact issues. Critical issues receive a response within 1 hour. This level of support is vital for organizations that depend on Jira Service Management and cannot afford extended downtime.

The Enterprise plan provides the most comprehensive support. It includes 24/7 help for all technical issues, a dedicated senior support team, and the fastest response times (30 minutes for critical issues). Enterprise customers also have a dedicated phone support number. They benefit from named contacts who can reach Atlassian's top engineers directly, ensuring expert assistance is readily available.

Atlassian's support covers incident assistance, root cause analysis, help with installation and upgrades, bug reporting, implementation guidance, and integration support with other Atlassian products. However, support does not cover end-of-life or beta releases, customized versions, development questions, third-party integrations, end-user support, product training, or system performance tuning. For these needs, customers should reach out to the Atlassian Community or contact Atlassian Partners who offer various additional services.

Jira Service Management: The Competition

ServiceNow is the main competitor of Jira Service Management, especially for large organizations requiring extensive ITIL. But, Jira Service Management connects well with Atlassian's tools with a lower starting price.

Freshservice is a user-friendly option with an easy-to-use interface. It requires less time to set up, while still covering key areas like incident management and change management at a competitive price.

Finally, Zendesk Service is a strong choice for companies focused on customer support only. It excels in omnichannel support, helping manage customer interactions via email, chat, phone, and social media.

For smaller teams or those on a tight budget, options like osTicket or Zoho Desk might also offer affordable solutions. These platforms provide basic ticketing and support at a lower cost, but they don't benefit from the same advanced automation and reporting features.

Jira Service Management: Final Verdict

Despite a convoluted pricing structure, Jira users typically swear by its ITSM platform thanks to its strong feature set and seamless integation. Still, we’d recommend proper cost planning before you deploy any time and resources into implementing this suite.

For those looking to use other Jira/Atlassian products and services, Jira Service Management is the obvious choice since it interlocks with Confluence and Jira Core perfectly.

Even when used in isolation, this is still a decent solution that's reasonably priced for a standalone tool. But you don’t get to reap the benefits of integrating with other Atlassian products. Plus, there are cheaper solutions in the market if that's all you're looking for.

Check out our list of the best IT management tools.

Happyfox help desk review
9:15 pm | September 11, 2019

Author: admin | Category: Computers Gadgets | Comments: Off

Happyfox sounds like something that Bob Ross would accidentally insert into one of his paintings, but it’s a company headquartered in Irvine, California.

Its primary products are all software as a service (SaaS) support platforms, and the most important of these is a help desk solution that offers extensive integrations.

With a strong reputation to uphold, are recent price increases and stronger competition making this Happyfox less appealing?

(Image credit: Happyfox)

HappyFox: Features

Helpdesk solutions are invariably built around a ticketing system, and Happyfox has one of the slickest of these we’ve seen.

It is so elegant that Happyfox could easily be deployed without a training programme in a small business, almost overnight.

Tickets can be manually created, via email, be generated by a customer portal or automatically by social media postings. Whatever the entry channel, the information is handled by an automated process to link it to existing requests or other tickets from the same source.

The system has internal code running designed to avoid two agents trying to resolve the same issue from two tickets and repeating the exercise. That tickets can be merged is a very useful facility.

A smart rule system can automate initial responses and direct the customer to a self-help system while they wait for an agent to be available.

These are just a few of the features of Happyfox that are designed to reduce the agent workload and streamline enquiry responses.

What’s also a strong point of this solution is its multi-lingual nature, as the system supports more than 35 languages inherently. And, the knowledge base can also be created with translated help contents to support more nationalities natively.

One minor complaint we have is that there is no download-and-try option with Happyfox.

To get access to a trial, you must accept a 30-minute demo of the product where the Happyfox representative will discuss your needs.

While the company might have convinced itself that this is a better way to snag potential customers, we’d contest that given even the smallest hoop to jump through most IT managers will head to a competitor with a downloadable trial.

HappyFox: Interface

(Image credit: Happyfox)

HappyFox: Interface

Within the practical constraints applied by web-based applications, Happyfox has a very slick and uniform interface that feels mature.

However, if you don’t like the way it looks or even the fields presented within ticket creation, for example, you can change it all.

This is easily one of the most customisable help desk tools we’ve seen, and the changes that can be made are more than just a re-branding exercise.

Custom fields, categories, statuses, priorities are all available, and many more areas can be tailored to specific business needs.

When the system is first initialised, Happyfox asks some basic questions about the industry the system is going to be deployed and uses general templates to provide the typical needs for those. But once the system is up it can be dramatically altered if those aren’t the preferences that are required.

Our only concern about interface customisation is that an obsessive manager might be tempted to change things all the time because they can. Some control must be exercised over this process, or agents will become confused about what to expect when they come to use the system.

HappyFox: Security

(Image credit: Happyfox)

HappyFox: Security

HappyFox claim to take data privacy very seriously and have even published an extensive whitepaper on their various security practices. 

They uses AWS (Amazon Web Services) for their cloud infrastructure which comes with some obvious security benefits including 24/7 security, biometric access to servers, backup power and fire suppression systems. 

HappyFox claims to 'primarily' use data centers based in the EU and USA. They also assure users that their Security Team undergoes extensive background checks and training.

When creating and maintaining applications, HappyFox use a Secure Software Development Framework which includes checking for common vulnerabilities like XSS (Cross Site Scripting). All applications are stored on Amazon EC2 servers. AWS ensures that no two virtual machines share a common memory space, which would make it easier to intercept private data. 

Data transmission from users to HappyFox via the official App or API occurs via encrypted HTTPS/TLS connection (using at least TLS 1.2 protocol, RSA and 2048 bit keys). Data at rest is protected using 256-Bit AES encryption. Backups are also encrypted in the same way and stored offsite.

From the client side, HappyFox supports logging in via 2FA (two-factor authentication). Managers can also enforce their own password policy e.g. by requiring password to be changed at fixed intervals and setting a minimum password length. They also reassure users that passwords stored in the database are protected using a secure hashing algorithm.

Access to agent login can also be restricted to a specific whitelist of IP addresses e.g. those of your office site. The company are keen to stress though that some security features depend on your pricing plan. 

HappyFox also claims to run regular internal security audits and operates a bug bounty program in partnership with HackerOne to give penetration testers a strong incentive to find flaws in their system they can fix first.  

HappyFox: Plans and pricing

(Image credit: Happyfox)

HappyFox: Plans and pricing

The pricing of service desk software is currently polarizing into cheap products that are looking for high volume customers and those with more expensive solutions which offer tools that can be tweaked to fit more exactly into a business and its processes.

Happyfox sits somewhere in between those two positions, offering both very reasonably priced plans and those which cost a large amount upfront.

For the purposes of this review we're going to follow our traditional pattern for help desk software software by discussing the cost per agent when paying monthly or annually. 

However HappyFox offer a range of pricing options beyond this, including plans which support an unlimited number of agents (we've calculated that your staff would need to number at least 40 or so before you break even on this).

If you're willing to pay upfront there's also a two year savings plan as well as a 3-year contract which is billed annually. 

Whether you find all these pricing options helpful or overwhelming is a matter for your organization but we strongly suggest you check out HappyFox's pricing page after reading this review to see which works best for you. 

The 'Mighty' plan costs $29 per agent per month if paying annually or $39 if paying monthly. It includes most of the features we'd expect to see from a help desk entry level tier including 'omnichannel' ticket creation, SLA Management, your very own knowledge base, SSO (Single Sign On) via Google Workspace, SAML and Azure, SSL Certificate hosting and migration assistance. 

The 'Fantastic' plan costs $49 per agent per month if paying annually or $59 per agent per month if you pay monthly. It includes everything in the 'Mighty' plan along with a multi-brand helpdesk, SLA breach notification, custom ticket queues, optional EU data center and 24/7 e-mail support.

HappyFox claim that their 'Enterprise' plan is their most popular tier. It costs $69 per agent per month if paying annually or $79 per agent if paying monthly. It includes everything in the 'Mighty' and 'Fantastic' plans as well as the aforementioned proactive agent collision (to make sure that no two staff are working on the same issue unknowingly). You also receive 24/7 e-mail and chat support. Enterprise subscribers benefit from task and asset management too.

The highest-priced tier is Enterprise Plus, which costs $89 per agent per month if paying annually or $99 per agent if paying monthly. This may seem a lot but is your only option if you want 24/7 phone support in addition to e-mail and chat.

Other perks include everything in the other three pricing plans as well as agent scripting, a 2TB attachment store, all-time reporting history and a customer success manager. 

Every pricing tier gets almost all the third-party integrations, with only RingCental Phone integration, Microsoft Dynamics CRM, Stripe and Send SMS being limited to the 'Fantastic' plan or higher.

Previously Happyfox supported third-party chat, but it decided to remove these those options and make both these functions exclusively in-house. This is done through Happyfox Live Chat whichs costs $29, $49, 149 or $299 per agent per month if paying annually., depending on the tier chosen. Each tier allows an unlimited number of agents but only a certain number of chats per month. This could effectively double the cost of your subscription if you want to offer live chat to customers. 

Unlike other help desk solutions we've reviewed, all plans require a minimum of 5 help desk agents, which may make HappyFox unsuitable for smaller organizations. This said non-profits and educational institutions are eligible for a discount. 

HappyFox support page

(Image credit: HappyFox)

HappyFox: Support

The HappyFox website has extensive 'Resources', which you can access from the main page. 

We were delighted to find a number of free e-book guides on common topics like chatbots and building your own knowledge base. This is supplemented by a number of free webinars on how to use HappyFox products more effectively such as by integrating Microsoft Teams. HappyFox also maintain a blog which contains useful tips on more holistic topics like workflow management. 

The Support Center itself is extremely easy to navigate and the articles are clearly illustrated with step-by-step instructions. New users will be extremely grateful to see the "Getting Started" section, as well as one on configuring your account.

It's just as well that these online resources are so extensive as the level of support you get beyond this depends very much on your pricing plan. Those who subscribe to the lowest 'Mighty' tier will find that they're not entitled to any support from HappyFox themselves whatsoever. 

You'll need to upgrade to at least the 'Fantastic' Plan to receive 24/7 e-mail support. Beyond this you'll need an 'Enterprise' subscription for 24/7 support or to sign up to the most expensive 'Enterprise Plus' plan in order to speak to a human being on the phone.

HappyFox: Final verdict

Even with the additional expenses and a cost per agent that can easily be bettered, Happyfox users are generally very pleased with this solution due to the effectiveness of the ticket handling solution and the solidity of the platform.

We’d put it up there with Vivantio Pro and Freshservice as the best in class, but both those products are overtaking Happyfox in inherent functionality they offer at the lower tier plans. And for the cost-conscious, Zoho is much cheaper.

We've also highlighted the best live chat software.

Freshservice Review: Pros & Cons, Features, Ratings, Pricing and more
2:28 am |

Author: admin | Category: Computers Gadgets | Comments: Off

We’ve already reviewed Freshdesk by Freshworks, a web-based ticketing solution that has many satisfied customers.

One complaint about Freshdesk was that it isn’t ITIL compliant, and therefore unsuitable for use as an IT support help desk.

The reason it lacks this functionality has commercial logic. Freshworks has an alternative product with the asset registry and other ITIL (Information Technology Infrastructure Library) necessary features, called Freshservice.

Is this product just Freshdesk with a few extras at a higher price?

Features

Just like Freshdesk, Freshservice delivers a ticket-based solution where support requests are then managed by agents.

Where it differs is that Freshdesk includes social ticketing, skills-based ticket assignment and marketing integration, and these aren’t part of Freshservice.

Tickets are generally generated by email, calls or form-based web solutions, and not on Twitter or Facebook.

What they both share is basic reporting, team collaboration tools and a knowledge base, along with templated responses.

But to these core features, Freshservice adds incident management handling, change, problem and release management, asset management, software license management, and contract and project management.

In short, it has all the critical parts needed to handle hardware and software deployments where users might have issues that they need to report and need full-service solutions.

Traditionally these tools can be used as an internal requirement for a big company, or externally for a business supporting software contracts, but Freshservice is probably better suited to the internal support role.

In this context, the agents might be IT staff rather than a helpdesk team, and this tool is designed for them to manage their support requests and track the speed of response to the demands made on the department.

(Image credit: Freshworks)

So what does it lack?

The first feature we noticed that isn’t fully finished is the software register, which is currently in ‘Beta’.

To collect the installation data requires a software agent to be downloaded and installed on each machine that you want to be included. The software is available for Windows PC, Apple Mac and Linux, but it doesn’t yet consider mobile devices in this scheme.

The agent performs the job of collating all the software installed on each computer and storing it in the system database. But it lacks any means to verify if the licenses used are valid or not.

One use of this tool is to confirm how many copies of Office 365 or whatever have been installed, but IT should already have this information by other means.

It should point up if users are installing apps they shouldn’t, although this might throw up a good many false negatives, given how Microsoft tends to install things on Windows 10 machines without asking the user or admins.

What could be more useful is the hardware register, where it keeps a full specification and name of computers that are detected by another software utility. Network hardware is located using a ‘Probe’ tool that scans for devices like routers and printers.

How well this might work in a properly secure network is debatable, because traffic management between sub-nets and other restrictions will probably interfere.

A common complaint with previous versions of Freshservice is that the asset register wasn’t flexible, but those limitations have been addressed.

The default fields can be tweaked as to what information they contain and made mandatory if required. But you can also add custom subsections, and create fields for that new device type or service. But you can’t add fields to the default set, oddly.

There also isn’t any integration to external asset databases that the IT department might have used previously, forcing those that use this system to start from scratch.

Another noticeable weakness is the reporting system. Freshservice has roughly 20 reports, but you can’t customize these in any significant way, sadly.

But the biggest issue we see is that the concept of Freshservice assumes that no existing systems are in use. Because it has no means to connect to another asset register or problem tracker, should a business have a preferred one.

It’s Freshservice, or a separate system, and that’s not a business-friendly option.

(Image credit: Freshworks)

Interface

Unsurprisingly, the interface for Freshservice looks practically identical to its sibling Freshdesk.

It uses the popular dashboard model where you can manage tickets created at the point of interaction with the customer. Once created, the tickets are merged into the same system for tracking, escalation and referral, irrespective of their source.

None of this diverges from the template created by Freshdesk, as managing IT support requests isn’t a radically different problem from any other helpdesk solution situation in regards to tickets and tracking to a resolution.

The dashboard keeps agents and their superiors aware of how many outstanding tickets exist, and tracks the relevant metrics of support performance.

And, as before, Freshworks has ‘gamification’, where scoreboards are maintained for a group of agents, and ‘badges’ are awarded to those performing best.

How this might incentivize a workforce will depend on their age and other motivations, but it is available as an option for those that wish to implement it.

Where the Freshworks tools excel is that they are easy to follow and understand, and Freshservice is, therefore, a good choice for those that need to deploy a system rapidly.

Another major bonus of all Freshworks applications is that they’re designed to work in harmony with others from the same stable. Companies that use Freshteam or Freshsales can move seamlessly between them from within the Freshservice interface.

(Image credit: Freshworks)

Security

The security options in Freshservice are the same as those in Freshdesk, unsurprisingly.

By default, all web communications are made via SSL (Secure Sockets Layer), and you can implement SSO (Single Sign-On) for agents.

There are switches that you can set to force greater password restrictions than the default, and you can make passwords expire, not be repeated and require mixed and special characters.

We can’t mention passwords without a word of warning about password rule changes. This information that is on the change web page has huge implications;

“Please note that once you enable a password policy for your account (either default or advanced), you will not be able to disable it.”

Therefore, don’t play with the password policy. Because it is a one-way door and once through it, you can’t go back.

Two-factor authentications should be an option, at least for admins, but this isn’t currently a feature. Hopefully, Freshworks will address this soon.

In short, security could be better and isn’t at a level that enterprise customers would easily accept.

(Image credit: Freshworks)

Plans and pricing

If you want to try out Freshservice, there is a free 21-day trial available to download.

The licensing model is very similar to Freshdesk, in that there are paid tiers that offer different levels of functionality, that can be paid for monthly or on yearly contracts.

The Freshservice tiers are Blossom, Garden, Estate and Forest, and they range from $19 per month per agent to $99 if billed yearly.

Also, there is a charge for managed assets on the system, which goes from free for 100 assets, right up to $1,500 per month for unlimited assets. This cost doesn't follow a linear scale, so 1000 assets cost $130, and 5000 assets costs $650.

Let’s be succinct. The customer is being charged here for records on a database that they created numbering at most in the thousands…incredibly.

With the higher base price and extra gouge on assets, Freshservice is about 25% more expensive than Freshdesk.

But you should be aware that you only get the critical asset register in the Garden tier and above, and software license management requires the Estate plan.

All these factors combine to make Freshservice one of the more expensive options, although the cost of the software should be a component in any service contract that it is used to support.

Final verdict

Looking at the features Freshservice adds, there is a noticeable lack of external integrations that enterprise customers will notice are missing.

They expect to pay more but do so expecting the investment to save them money by connecting their mission-critical tools, and this is exactly the area that Freshservice doesn’t address.

That makes it more applicable to small and medium-sized businesses, although the pricing model might scare off the smaller companies.

The biggest competitor in the IT helpdesk sector is HappyFox, and currently, that isn’t a comparison that Freshservice would win.

Overall, while it does add some of the things needed to support and IT helpdesk, in many places, it doesn’t go far enough to be appropriate for larger companies or supporting external IT service contracts.

We've also rated the best live chat software.

I re-tested the Dyson V11 for 2025, and while it lacks cutting-edge features, its cleaning powers are still absolutely superb
7:40 am | August 12, 2019

Author: admin | Category: Computers Gadgets Home Small Appliances Vacuums | Tags: , , | Comments: Off

Dyson V11 vacuum cleaner: two-minute review

The Dyson V11 launched in 2019 and sits around the middle of the brand's stick vacuum lineup. It's not the most hi-tech model in the range, but when it comes to cleaning powers it's one of the best cordless vacuums I've tested.

One of my favorite features is the LCD screen, which provides a ton of useful information. It'll tell you which mode you're using and exactly how much cleaning time you have left in that mode, and it'll flag up issues like blockages and show you how to fix them.

The design looks and feels premium, but is rather top-heavy, which makes it a little awkward to use in handheld mode in particular. From a usability perspective, it would benefit from a lock for continual running, so you don't need to keep the trigger pressed at all times. It's also lacking an air intake slider on the main floorhead, which could be opened up to make the vacuum easier to push on deep-pile carpet.

Where the V11 shines is in its cleaning powers. In my group test of various cordless vacuums, it was one of the most effective at cleaning on carpet, and handled pet hair incredibly well, too. Despite being top-heavy, it maneuvers very well, and the battery life is excellent.

Price-wise, the Dyson V11 sits the in premium bracket. For some people, it'll be worth investing a bit more to unlock the special features that come with Dyson's best vacuums – I missed having automatic suction adjustment based on floor type, and a soft floorhead with a dirt-illuminating laser for hard flooring.

However, it's still an excellent vacuum when it comes to cleaning powers and battery life, and an especially strong recommendation if you spot it on sale. Read on for my full Dyson V11 review, including the results of my in-depth tests.

Dyson V11 vacuum being used on carpet

(Image credit: Future)

Dyson V11 review: price & availability

  • List price: from $629.99 / £429.99 / AU$1,199
  • Availability: worldwide, including US, UK and Australia
  • Launched: March 2019

The Dyson V11 launched in March 2019 and remains a key model in the brand's lineup. It's available widely around the world, including in the US, UK and Australia. At time of writing the list prices were from $629.99 in the US, £429.99 in the UK, and AU$1,199 in Australia. That puts it in the premium price bracket for vacuums.

There are various bundle options for the V11, with different tools included. There are also two different iterations of the main machine – one with 200AW of power, and another with 185AW of power. The more powerful option is usually called the V11 Advanced, but I have seen lots of inconsistency with Dyson vacuum names, so do check before you buy.

In the wider lineup of flagship Dyson vacuums, the V11 sits above the Dyson V8 (see how the two compare in my Dyson V11 vs V8 article). There's a bit of a step down in price between the two – the V8 is around $589.99 / £329.99 / AU$999, but is regularly heavily discounted.

The V11 sits below the V15 Detect, which has a list price of around $849.99 / £649.99 / AU$1,449. See how the two match up in my Dyson V11 vs V15 Detect comparison.

Is it good value for money? Kind of. It looks and feels premium, features like the LCD screen are very useful, and the cleaning is generally excellent. However, I'd expect an Auto mode for this kind of money. Dyson promo codes are rare, but Dyson deals do crop up semi-regularly, and especially around major sales events like Black Friday.

  • Value for money score: 3.5 out of 5

Dyson V11 specs

Weight (no attachments):

4.5lbs / 2.06kg

Weight (with wand and main floorhead):

6.6lbs / 3kg

Bin size:

0.77L / 0.2 gallon

Max runtime:

60 mins

Charge time:

4hrs 30

Size (H x W x L):

49.7 x 10.5 x 9.8 in / 126.2 x 26.7 x 25cm

Filter:

Whole-machine filtration

Max suction:

185AW / 200AW

Modes:

Eco, Med, Boost

Submarine option:

No

Floorheads:

Motorbar

Dyson V11 review: design

  • Useful, intuitive screen provides information
  • Easily maneuverable but a little top-heavy and not that comfortable to use
  • Trigger-operated, with no lock for continual running

The V11 was the first of Dyson's cordless stick vacuums to have its motor, cyclones, dust cup and wand all arranged in a straight line. This in-line configuration is designed to improve suction efficiency compared to the previous setup.

There are three power modes – Eco, Med and Boost – and you cycle between them by pressing a round button. There's a useful screen that spells out which mode you're in, as well as how long you have left on the battery in the current mode and with the current attachment. This screen will also flag any issues and help you fix them – for example, it'll tell you if there's a blockage, and where the blockage is.

Testing alongside vacuums that used various symbols, LEDs and color-coding to convey information made me all the more appreciative of the V11's straightforward setup. It's intuitive to use and easy to understand, with minimal potential for confusion.

Close up of control screen on Dyson V11 stick vacuum

(Image credit: Future)

To switch the V11 on and off you use a trigger. In newer models, Dyson has swapped this for a one-press button. The trigger means you don't have to have a free hand to switch the machine on and off, although it can be annoying to have to keep it compressed during longer cleaning sessions – it's frustrating that there's no lock for continual running.

Thanks to the in-line configuration, you'll now need to remove the wand to empty the bin, which is a bit of a hassle. Once removed, you push down the big red lever open the bottom hatch and to shoot out the contents of the bin. This works well, although I did on occasion have to go in with my fingers to pull out clumps of hair or dirt.

Dyson V11 stick vacuum with bin emptying slider being demonstrated

(Image credit: Future)

There's one main floorhead – the Motorbar floorhead – which is suitable for use on either hard floor or carpet. The version that came with my test model did not have a slider to adjust how much air can get in, but other V11 models we've tested in the past have included one of these. A slider can be extremely useful on deep-pile carpet, to release some of the pressure and make the vacuum easier to push around.

Newer Dyson stick vacuums (the V15, Gen5detect and V16 Piston Animal) have the ability to sense how dirty your floor is and bump up or low suction as required, but that's not included here. If you want to maximize battery life, you'll need to switch modes manually.

(Note: it looks like a previous version of the V11 did have an Auto mode. Our original V11 review mentioned sensors in the floorhead that measure brush resistance as an indicator of floor type, and the ability to increase suction for carpet and lower it for hard floors. I've also spotted some press photos that show the vacuum with 'Auto' on screen. However, my review model has no such capability, and I can't see any mention of it on the various international Dyson sites.)

Main floorhead for Dyson V11 stick vacuum

(Image credit: Future)

Like pretty much every modern stick vacuum, you can reconfigure the V11 to turn it into a handheld. Exactly which detail tools are included will depend on which bundle you go for, but expect a Mini motorized tool, Combi tool and Crevice tool at a minimum. I found the tools easy to add and remove, and everything felt secure once clipped on.

In terms of comfort, the V11 isn't the best. The main body of the vacuum is rather heavy, and the in-line configuration means this part is rather elongated. So while the overall weight is acceptable, it doesn't feel that balanced and is especially unwieldy in handheld mode. (This issue is worse in newer Dyson vacuums.) There's no padding or shaping on the handle to improve comfort or grip. However, the floorhead maneuvers well and pivots easily, and can lie nice and low to the ground for cleaning under furniture.

  • Design score: 3.5 out of 5

Dyson V11 review: performance

  • Excellent cleaning on carpet, but would benefit from an air intake slider
  • Strong cleaning on hard floor but other models more specialized for this
  • Superb at clearing of pet hair

During general use, I was very impressed with the V11's cleaning powers. I missed having an Auto mode, though – these are now fairly common amongst the vacuums I test, and it's reassuring to hear the suction amping up and down as I move around the house. I tended to default to Med mode, which probably means I was wasting battery life when cleaning my hard floors, as these don't really need much suction.

To gain a more objective view of the V11's cleaning performance, I ran a series of standardized cleaning tests. For these, I used a mix of dry rice and lentils to represent chunky debris, and dry, loose tea to represent fine particles. I also used dog hair from a friendly local dog groomer. I tested all the particle types on medium-pile carpet, deep-pile carpet, and a lino floor.

Carpet

The V11 performed extremely well on medium-pile carpet. It cleared every speck of tea in one forward pass in Med mode, earning a perfect score in this test. It handled the chunky rice and lentils almost as well – a few stragglers were left in the fibers, but the vast majority disappeared in one forward pass.

Dyson V11 vacuum being used to clear lentils/rice and dry tea from carpet

(Image credit: Future)

This vacuum is not quite as well suited to deep-pile carpet, but not because of a lack of suction. The V11 picked up both fine and chunky particles very efficiently on my deep-pile test carpet, but it was just a bit hard to push, and there's no air intake slider to lessen the strain.

Switching to Eco mode did help, and pickup was still very effective in this mode. If you have mostly medium-pile carpet or are happy to manually switch modes as you move onto deeper-pile carpet, the V11 is still a very solid choice. (For other options, head to my guide to the best vacuums for carpet.)

Hard floor

The Dyson V11 performed well in my hard floor suction tests. It cleared most chunky and fine debris with a single pass in Med mode, but did cause debris to pool when the floorhead was pulled backwards over the spillage. This is a common issue with vacuum cleaners, although Shark has come up with a solution that improves things considerably (the Shark PowerDetect Cordless features this pull-back technology).

The V11 is a solid choice for hard floors, but there are other models that are more specialized for this floor type. The best vacuums for hard floor have a separate, soft floorhead that's equipped with a laser to illuminate dirt that might otherwise be missed (examples include the V15 Detect and Dreame R20).

Pet hair

The Dyson V11 is one of the best vacuums for pet hair that I've tested. It cleared all the hair from the medium-pile carpet with a single pass in Med mode, and was very effective on deep-pile carpet too – I had to shift down to Eco mode to make the vacuum easier to push, but it cleared almost everything in one pass, leaving only a few rogue hairs.

Dyson V11 vacuum being used to clear dog hair from carpet

(Image credit: Future)

My review sample didn't come with a small motorized tool, which is what you'd usually use on upholstery (there are two options in the Dyson range: the older Mini motorized tool or newer Hair screw tool). I used the Combi tool to remove pet hair from a velvet cushion, and it was incredibly effective, clearing everything in a single pass in Med mode.

The down-side of the Combi tool is that it has a relatively small suction area, so it'd take you a while to cover, for example, a whole sofa. Mini motorized tools are included with some V11 bundles, and available to purchase separately if not. However, note that I ran the same test using Dyson's Mini motorized tool with the Gen5detect, and it was decent but not as effective as the Combi tool.

  • Performance score: 4 out of 5

Dyson V11 review: battery life

  • 15 mins in Boost mode, 33 in Med mode, 65 mins in Eco
  • 4 hours and 30 mins to recharge
  • Battery removable and swappable

Officially, the Dyson V11 will last 60 minutes in Eco mode, but on test I managed 65 minutes. That's an excellent maximum runtime. As ever, more powerful modes will drain the battery much more quickly, but the V11 is much better than most on this front.

I think it's more important one to pay attention to is the runtime in 'medium' mode, because that's the one most people will be using most often. In my test, Med mode lasted 33 minutes of cleaning. As a rule of thumb, anything 30 minutes or longer is good.

In the most powerful Boost mode I managed 15 minutes of cleaning, which is very good. This mode is designed to be used only occasionally, for the toughest dirt. It's not meant for general cleaning.

The battery is removable and swappable, which is good news because this is often the first thing to fail on a cordless vacuum. Recharge is slow at 4 hours and 30 minutes.

You're unlikely to run out of juice unexpectedly because the V11 will spell out on its screen exactly how much cleaning time you have left – and it'll adjust timings depending on which tool you have attached and which mode you're in. (Interestingly, the timer doesn't just count down, but can jump about a bit.) If you press the mode button while the vacuum is plugged in, you can also see how much charge it is, as a percentage.

  • Battery life score: 5 out of 5

Should you buy a Dyson V11?

Attribute

Notes

Rating

Value

Premium price partly justified by high-end, user-friendly design and strong cleaning. At this price, I'd expect auto adjustment, though.

3.5 / 5

Design

Very maneuverable but a little top-heavy, and lack of lock for continual running is annoying. LCD screen very useful and intuitive.

3.5 / 5

Performance

Excellent on mid-pile carpet and superb at dealing with pet hair. Good on hard floor and would benefit from an air intake slider for deep-pile carpet.

4 / 5

Battery life

Long runtimes in Eco, Med and Boost, although lacks an Auto mode to maximize battery life.

4.5 / 5

Buy it if...

You have a hairy pet

On test, the V11 proved absolutely excellent at clearing dog hair from carpet. The Combi tool also removed hair from a velvet cushion incredibly efficiently.

You have lots of mid-pile carpet

The V11 performed especially well in my cleaning tests on medium-pile carpet, clearing fine and chunky particles with ease.

You want long runtimes

Sometimes, cordless vacs will have a long runtime in their lowest suction mode, but not it'll drop dramatically for the other modes. The V11 has a generous runtime in all three modes.

Don't buy it if...

You want maximum value for money

While far from the priciest Dyson, I think the V11 is a tad overpriced. The simpler, cheaper V8 delivers better bang-for-buck. Or, arguably if you're spending this much, you'd be better splashing a bit more cash and going for a V15 with its far longer feature list.

You have mostly hard floor

While the V11 performed well in my hard floor tests, there are other models that are more specialized for this. Look for a vacuum that has an extra, soft floorhead, and laser illumination to highlight hidden dirt.

You want something that's comfy in handheld mode

The V11 is a little top-heavy and difficult to wield in handheld mode, plus you'll need to keep the trigger compressed at all times.

Dyson V11 review: alternatives to consider

Model:

V11

V8 Cyclone

Dyson V15 Detect

Weight (stated):

6.6lbs / 3kg

6 lbs / 2.7kg

4.57 lbs / 2.07kg

Bin size:

0.77L / 0.2 gallon

0.54L

0.77L / 0.2 gallon

Max runtime:

60 mins

60 mins (check)

60 mins

Charge time:

4hrs 30

4 hrs (check)

4hrs 30

Size (H x W x L):

49.7 x 10.5 x 9.8 in / 126.2 x 26.7 x 25cm

45.7 x 8.3 x 9.8in / 116 x 21 x 25cm

49.6 x 10.5 x 9.8in / 126 x 26.6 x 25cm

Filter:

Whole-machine filtration

99.99% to 0.3 micron

Whole-machine filtration

Max suction:

185AW (200AW for Absolute)

150AW

240AW

Modes:

Eco, Med, Boost

Low, Med, Max

Eco, Auto, Boost

Submarine option:

No

No

Yes

Floorheads:

Motorbar

Motorbar

Digital Motorbar, Fluffy Optic

Dyson V8 Cyclone

The V8 Cyclone is an updated version of the bestselling V8. It's simpler than the V11, with no info screen and a less premium build. However, on test it still proved excellent at cleaning, and it's much cheaper than the V11.

Read TechRadar's Dyson V8 Cyclone reviewView Deal

Dyson V15 Detect

The model that sits above the V11 is the V15 Detect. It's pricier and heavier, but adds a slew of extra features, including automatic suction adjustment and a separate, soft floorhead with a laser, designed specifically for hard flooring.

Read TechRadar's Dyson V15 Detect reviewView Deal

How I tested the Dyson V11

For two weeks, I used the Dyson V11 as my main vacuum cleaner. I used it regularly, in both handheld and floor mode, in a four-story home with a mixture of carpet, tiled and engineered wood floors. During this period I focused on usability, assessing how intuitive and comfortable it is to use. I also got a general feel for its cleaning performance on different floor types, as well as how effectively it handles hair (my own, armpit-length hair and that of my black Cocker spaniel).

To get a more objective view of this vacuum's cleaning powers, I also ran a series of tests in our testing studio. For these, I used loose dry tea to represent fine particles, and a mixture of dried rice and lentils to represent chunky debris, as well as dog hair from my local groomer. I tested the V11's pickup on medium-pile carpet, deep-pile carpet and lino. I also used the detail tool to clear hair from a velvet cushion.

These tests formed part of a wider group test, where I compared multiple cordless stick vacuums side by side. This group test included the Dyson V8 Cyclone, the Roborock H60 Ultra, the Dreame R20, the Dyson Gen5detect, Dyson V16 Piston Animal, Shark Detect Pro and Shark PowerDetect.

  • Re-reviewed: October 2025
  • First reviewed: 2019
GoToMyPC review: Still a powerful remote desktop solution
1:08 am | June 3, 2019

Author: admin | Category: Computers Gadgets Pro | Comments: Off

If you need to set up the best remote desktop software, GoToMyPC is one option well worth considering. It allows you to access multiple remote computers very quickly and without fuss from anywhere. Adding to its overall appeal is its ease of use, with a simplistic interface that anyone can master. 

GoToMyPC has also been around for quite some time, so it has already built a solid following. While there are many rival remote desktop software products out there, GoToMyPC continues to have appeal. Much of that is down to its versatility and a trio of package options suitable for all types of users.

GoToMyPC is remote desktop software that allows users to access and manage their computers from any other computer or mobile device with an internet connection. Developed by LogMeIn, Inc., it's designed for individuals and businesses looking for an efficient way to access their PCs or Macs remotely.

GoToMyPC: Plans and pricing 

GoToMyPC offers three different plans: Personal, Pro, and Corporate. The Personal plan costs $35 per computer each month and is suitable for a single user with one or more computers to access. The Pro plan is priced at $33 per computer each month and is popular among small teams needing access for multiple users. The Corporate plan, priced at $28 per computer each month, is tailored for larger teams requiring invoiced billing and a higher level of administrative control. All plans come with a free trial. If you have specific requirements, you can contact the GoToMyPC sales team for assistance.

GoToMyPC review

GoToMyPC includes a bulk file transfer utility.  (Image credit: LogMeIn Inc.)

GoToMyPC: Features and utilities 

After examining GoToMyPC more closely, it becomes evident that while its initial interface may seem straightforward, the software offers many compelling features. Although its appearance may appear modest, the platform provides various practical functions that fulfill multiple needs. Additionally, GoToMyPC boasts impressive speed, allowing users to create desktop icons to access remote machines conveniently. The drag-and-drop capability of shared clipboards and remote printing further enhances its usability, while the bulk transfer tool proves invaluable for managing extensive file volumes.

Moreover, GoToMyPC is compatible with iOS, Android, and Kindle devices, making it highly accessible and user-friendly. This multi-platform support enhances its versatility and ensures seamless usage across different devices.

GoToMyPC review

When setting up remote access on a computer, you can give it a nickname for easy identification. (Image credit: LogMeIn Inc.)

GoToMyPC: Setup 

Once you've signed up for one of their packages, you must provide some basic information and choose a subscription plan that suits your needs. After creating an online account, you can easily download the GoToMyPC remote controller software onto the computer you want to access remotely. The software installation process is straightforward and doesn't require advanced technical knowledge.

Launching the remote controller software will prompt you to create a secure password for remote access. This password adds an extra layer of security to ensure that your remote desktop is accessed only by authorized users.

Once set up, you can log in to your GoToMyPC account from any device with an internet connection. You'll have access to all the computers you've added for remote access. This centralized management allows you to conveniently view and access your remote desktops from anywhere.

GoToMyPC review

The online interface displays a list of your available remote computers. (Image credit: LogMeIn Inc.)

 GoToMyPC: Interface and performance 

GoToMyPC is great in terms of its interface, as there is very little to get your head around, although it could be spruced up a little on the looks front. Available devices are shown in a list, and more in-depth access to account information can be found via a side menu. 

The GoToMyPC viewer software allows you to launch your remote computer, and we like how this can be easily customized. This means that it’s much easier to distinguish between remote desktops, which is a real plus if you’re working with multiple machines. We’ve been impressed with the stability of connections, even when connecting using cellular devices. Moving larger volumes of files also proves dependable, which has helped with that bulk file transfer tool.

GoToMyPC review

You can turn on two-factor authentication to protect your GoToMyPC web account. (Image credit: LogMeIn Inc.)

GoToMyPC: Security 

GoToMyPC prioritizes security for its remote desktop access products. The platform requires a unique online account password and access code for each machine to achieve this. It also enforces a policy that prohibits password reuse. Two-factor authentication is implemented to bolster security further. 

Each remote desktop's access code is only known to the user, as GoToMyPC does not store them electronically. Additionally, the recent security update includes LogMeIn Antivirus software with all packages for an added layer of defense.

GoToMyPC review

GoToMyPC’s documentation includes a number of tutorial videos. (Image credit: LogMeIn Inc.)

GoToMyPC: Support

Considering the costs involved with GoToMyPC, we’d like to see a little more user-friendliness associated with the support side of things. While GoToMyPC has a 24/7 support structure, it isn’t always easy to contact them, primarily via the phone. It would benefit them to improve their phone support system and possibly consider adding live chat as an alternative communication channel.

However, the website has plenty of resources, including a searchable database that answers many common queries. You also get the benefit of tutorials, documentation, videos, and access to webinars, which make up for some of the fundamental shortcomings outlined above. It would be ideal to enhance their support resources with more interactive troubleshooting tools or a community forum where users can engage with each other and share knowledge and tips.

GoToMyPC: Pros and cons

The GoToMyPC platform is designed with a strong focus on simplicity and user-friendliness. Its intuitive interface makes it an excellent choice for users who may not be very tech-savvy. It ensures security through robust encryption methods, multi-factor authentication, and other measures to keep remote sessions secure and private.

In terms of performance, GoToMyPC offers high-speed connections and minimal lag, enabling effective task performance even over slower internet connections. This ensures a smooth and responsive user experience. The platform supports a wide range of devices, including Windows and Mac computers and iOS and Android mobile devices. This broad compatibility provides users with flexibility in connectivity options, allowing them to work from various devices seamlessly.

One of the standout features of GoToMyPC is its ability to facilitate the seamless transfer of files between computers and data synchronization. This functionality benefits individuals working from multiple locations, enabling them to access and manage their files effortlessly.

It's important to note that while GoToMyPC is feature-rich and user-friendly, it may be pricier compared to other remote desktop solutions, particularly for small businesses or individuals needing access to multiple PCs. Additionally, not all features available for Windows users are available on macOS, which could be a drawback for some users.

As with all remote desktop software, GoToMyPC's performance heavily depends on the internet connection quality. A stable and fast internet connection is essential for experiencing the full benefits of this platform.

GoToMyPC: Who's it for?

Whether you're a business professional, a remote worker, or someone who likes to travel, reliable remote desktop software is paramount. GoToMyPC is a solution designed for anyone requiring immediate, secure access to their PC or Mac from any location. Let's explore who can benefit from GoToMyPC and why it's essential for these users.

The rise of remote work has created a massive demand for tools that enable productivity from afar. GoToMyPC is tailored for remote employees who need full access to their work computer, including all files, applications, and network resources, as if they were sitting right in front of it. With GoToMyPC, working from home or a coffee shop becomes seamless and efficient without compromising task performance.

IT staff and support teams manage and troubleshoot issues across organizational computers. GoToMyPC allows IT professionals to remotely log in to any computer they have been given access to, making it easier to provide support, manage updates, or configure settings without physically visiting a workstation. This capability is invaluable for maintaining an efficient IT infrastructure while minimizing downtime.

Frequent travelers, especially those with a digital nomad lifestyle, must stay connected to their home or office computers. GoToMyPC allows these users to access their desktops from anywhere in the world, ensuring they can meet deadlines, access important documents, or even resolve unforeseen issues that crop up while they're on the move.

For small business owners, GoToMyPC offers a simple and cost-effective way to stay connected to the business without being tied to the office. Whether accessing financial software, client databases, or managing orders, GoToMyPC allows them to maintain control and oversight from any location, potentially increasing productivity and enabling a better work-life balance.

In an educational context, teachers and students may need to access specific software or files on a school computer. GoToMyPC enables this remote access, facilitating continued learning and teaching outside the classroom. This can be especially useful for out-of-hours learning, educational flexibility, and attending to urgent academic matters.

 The competition

You don't have to look far in order to find plenty of remote desktop access alternatives to GoToMyPC. What’s more, many of them are rather more competitively priced. One such example, especially if you’re an individual is AnyDesk. This is actually free for personal use, while the paid-for edition is only $10.99 per month for one user plus an unlimited number of endpoints. 

Businesses should also consider something like RemoteUtilities for Windows, which has a one-time cost of $99 per user and $29 endpoint for up to 20 remote computers. This is exclusively for Windows machines though, so if you have more demanding needs on all platforms than RemotePC, Parallels Access, LogMeIn Pro or TeamViewer are all worth having their specifications investigated too.

 GoToMyPC: Final verdict

GoToMyPC is a decent choice if you're looking for a reliable remote desktop access package. However, it is pretty expensive, regardless of the package you choose. The security features and user interface are good, but whether it justifies the price is uncertain, especially compared to its competitors.

GoToMyPC provides a reliable remote desktop experience with ease of use, strong security measures, and high performance. Despite being more expensive than some competitors and having limitations for Mac users, it's worth considering for those needing dependable remote access. When choosing a remote desktop solution, consider the features, specific needs, and budget to find the best fit for you or your business. With the right tool, you can work flexibly and efficiently from anywhere.

What to look for when choosing a remote desktop solution

Remote desktop solutions have become crucial for business operations. This technology allows employees to access their work environment from anywhere in the world, supporting the growing trend of remote work and ensuring consistent productivity. With numerous options available, choosing the right remote desktop solution is essential.

Seamless Connectivity and Accessibility: An efficient remote desktop solution must provide smooth, easy-to-establish connections, allowing users to access their desktops and applications with minimal effort. It should be compatible across various devices and operating systems to ensure connectivity for all team members.

Security Features: Security is critical, and a suitable remote desktop tool should offer robust measures such as end-to-end encryption, multi-factor authentication, and regular security updates to protect against cyber threats. The ability to set access controls and monitor user activity can enhance the security of organizational data.

Performance and Reliability: A good remote desktop solution should provide a smooth, lag-free experience, similar to working directly on the host computer. High reliability with minimal downtime and quick recovery options ensures uninterrupted work and maintains high productivity levels.

Support and Scalability: A scalable remote desktop solution that allows for easy addition of new users and resources is important as businesses grow. Responsive customer support is equally vital, saving time and resources when issues arise.

Cost-Effectiveness: While essential features should not be compromised, cost is significant for most organizations. The ideal solution would offer a transparent pricing model that scales with your needs. Long-term expenses, including updates and support, should also be evaluated.

User Experience: The user experience is key. A user-friendly interface, minimal latency, and the ability to personalize settings can greatly impact daily operations. The solution must have intuitive controls that don't require extensive technical knowledge.

Choosing the right remote desktop solution requires balancing performance, security, ease of use, and cost. As businesses continue to evolve, the ability to work remotely efficiently becomes even more critical. Evaluating options based on these criteria is crucial to ensure that your choice meets your current needs and provides a viable long-term solution as your organization grows. Insights from current users and expert reviews can also provide valuable perspectives during the selection process, helping to narrow down the choices to the solution best suited to your unique requirements.

We've listed the best help desk software here.

Audio-Technica AT-LP60XBT review
12:59 pm | May 1, 2019

Author: admin | Category: Audio Computers Gadgets Hi-Fi Turntables | Comments: Off

Editor's Note

• Original review date: May 2019
• Launch price: $149 / £179 / AU$299
• Target price: As above

Update: February 2024. If you're looking for one of the best turntables in the budget arena, you've found it. Yes, it's a few years old, but what of it? This is vinyl, and if it's new tech you seek, this spinner also offers Bluetooth 5.0 with aptX transmission – so you can send your LP music to your wireless headphones simply by putting them into pairing mode and pressing the button on the corner of the Audio-Technica AT-LP60XBT's plinth, so deck finds them and hooks up! The newer Lenco LS-410 has a Bluetooth speaker in its base, but that's a different perk entirely, because it means it'll accept and play the Spotify playlists stored on your phone (in addition to the vinyl spinning above it), but you cannot send that which is playing to headphones or other wireless speakers in your home, wirelessly. The also-newer Victrola Stream Carbon will work with your Sonos system, if you've got one, but at this price it would be churlish to ask much more of this plucky little AT deck. In the sound-per-pound stakes, it scores highly indeed… The rest of this review remains as previously published.


Audio-Technica boasts a long legacy of creating consumer turntables, but its latest models are looking to the future with the inclusion of wireless Bluetooth connectivity for cable-free listening.

The AT-LP60XBT, which “combines high-quality record playback with the convenience of wireless operation” according to the company, is a great example of how turntables are being refreshed for the age of wireless audio. 

So, is the AT-LP60XBT as convenient to use as Audio-Technica says? We put the wallet-friendly automatic turntable to the test.

Audio-Technica AT-LP60XBT review: Price and availability

The AT-LP60XBT is available to buy for $149 / £179 / AU$299, much cheaper than many of the best turntables, which tend to range in price between $200 and $1000.

It’s not the first time Audio-Technica has released such a budget-friendly deck; one of our favorite turntables is the AT-LP60, which originally retailed for $99 / £140 (around AU$140). 

Image credit: TechRadar

Image credit: TechRadar

Audio-Technica AT-LP60XBT review: Design

Overall, the design of he AT-LP60XBT is both pleasing and functional with a matte black plinth and space-saving sleek build. 

It’s also incredibly light, coming in at just 2.6kg, thanks to its extensive use of thin plastic. The downside to that is while its neat dimensions and lightness could be an attractive feature for those who are short on space, the AT-LP60XBT does feel slightly fragile. 

That insubstantial feeling is also present in the dust cover, which is also made from clear plastic, and the turntable’s fragile-feeling tonearm; while testing the AT-LP60XBT we found ourselves worrying that it would break. 

That’s not to say that the AT-LP60XBT is badly designed – all its components work very well – but the materials used here aren't as luxurious as you'd find elsewhere. 

Image credit: TechRadar

Image credit: TechRadar

Audio-Technica AT-LP60XBT review: Features and performance

Setting up the AT-LP60XBT is fairly straightforward, but it does require some assembly before you can start spinning your records. 

Firstly, you’ll need to place the platter (the part that turns the record) onto the spindle (the bit that sticks through the hole in the middle of your vinyl). Once you’ve done this, you can attach the belt to the motor pulley, and place the felt mat onto the platter. 

Audio-Technica recommends that you then “rotate the platter 10 times” using your hands to reset the auto mechanism, get rid of any twists in the belt and make sure the belt “rides smoothly along the drive rim on the underside of the platter”.

You do get an instruction manual in the box, with helpful illustrations to guide you through this process, but if you’re unsure, you can also check out our guide on how to set up a turntable

Once you’ve assembled the turntable, you can plug in the AC adapter, and you’re ready to go – pressing the start button will spin the platter and lift and lower the tonearm automatically, which is handy for beginners who are worried about breaking the delicate stylus or their precious records. You can maneuver the tonearm manually as well, if you wish.

It can be used with a wired connection to your speakers or headphones, or wirelessly via Bluetooth. With a built-in phono equalizer function, Audio-Technica says that you can use the AT-LP60XBT without a “phono amplifier or connectable equipment with a built-in phono amplifier”. You can also use it with your own external phono amplifier if you prefer.

We tested the AT-LP60XBT using wireless headphones connected via Bluetooth, and we found the pairing process to be totally seamless – you just need to put your Bluetooth headphones or speakers into pairing mode, and then hold down the Bluetooth button on the bottom left corner of the turntable’s plinth. 

Image credit: TechRadar

Image credit: TechRadar

When it's in pairing mode, an LED light will rapidly flash blue and red, before settling on blue to indicate a successful connection. 

We didn’t experience any connection dropouts while using this feature, and we loved the fact that we could combine the grainy analogue warmth of a vinyl with the modern convenience of wireless headphones. 

While the calling card of the AT-LP60XBT is its support for wireless playback, you can of course connect your speaker setup with a wired connection, which audiophiles may prefer for a higher level of audio quality. 

Saying that, as the turntable supports Bluetooth 5.0 aptX connectivity, the sound quality is still pretty impressive over a wireless connection. 

To test the AT-LP60XBT, we played Sufjan Stevens’ Carrie and Lowell album – and it flowed beautifully, with interweaving guitar arpeggios sweetly accenting Stevens’ harmonized vocal melodies. 

The soundstage is generally very warm, which isn’t unusual for vinyl; however, if you prefer your music to have a little more attack in the treble frequencies, you may find yourself craving a bit more crispness – it’s all a matter of taste. 

Audio-Technica is known for producing high quality cartridges, and the one used on this turntable is no exception; the ATN3600L conical stylus fits perfectly into the grooves of the record and reveals details in songs you may have never noticed before – in short, it makes your music an absolute joy to listen to. 

Image credit: TechRadar

Image credit: TechRadar

Audio-Technica AT-LP60XBT review: Final verdict

With a budget-friendly price, easy assembly, and the convenience of wireless playback, the AT-LP60XBT could make a fantastic first turntable for any fledgling vinyl enthusiast. 

While the plinth does feel somewhat insubstantial, and the sound might not be detailed enough for some, it's brilliant price more than makes up for that – and the inclusion of Bluetooth connectivity makes the AT-LP6XBT feel like very good value for money. 

Hardcore audiophiles may prefer the sound and look of Hi-Fi turntables like the $1700 / £1500 (around AU$2750)  Cambridge Audio Alva TT, but if you’re looking for something super simple and not too pricey, the AT-LP60XBT might be your best bet. 

First reviewed: May 2019

Creative Pebble Plus review
2:51 am | April 27, 2019

Author: admin | Category: Audio Computers Gadgets Hi-Fi Speakers | Comments: Off

Editor's Note

• Original review date: April 2022
• Still on sale
• Launch price: $40 / £40 / AU$99.95
• Official price now: $44.99 / £38.99 / AU$69.95

Update: February 2024. Two years on from when we first reviewed them, the Creative Pebble Plus remain our pick for the best budget computer speakers. The price has dropped a little bit in most markets, making these great value speakers even better buys. Their stylish and unobtrusive design means they can sit on even a small desk and not get in the way. They look great, and they sound brilliant as well. Unlike many other cheap computer speakers, the Creative Pebble Plus come with a subwoofer for extra bass. Even in 2024, few competitors at this price point do that, which is why we still heartily recommend them today.

Unlike picking out a new surround system that requires a bit of research and planning, upgrading to the best computer speakers is pretty easy. But, for the budget-conscious, it's now even easier thanks to the new Creative Pebble Plus. 

For around the cost of a dinner, Creative is underselling and overdelivering with these criminally cheap 2.1 stereo speakers that cost just $40 (around £30, AU$50). 

Who doesn’t like a good bargain? We certainly do, and we think you’ll feel the same way about this combination of stereo speakers and sub. 

Design

One thing that's surprising, especially at this price point, is that the speakers actually come with a subwoofer (hence the “Plus” in the product’s moniker). There is a Creative Pebble, but for an extra $5, you get the woofer.

Now, the sub could be a bit sturdier and feels a little light, but there is a 4-inch driver inside angled downwards capable of pumping out 4-watts of bass. Other than a single connector in the back, there’s nothing actionable on the sub itself, but the simplicity is expected at this price point. 

The other thing you'll notice is the slight slant of the speakers themselves, a relatively minor, yet still significant move. Often times, computer speakers either face straight ahead or offer only a slight angle. Here, both speakers have been set to about a 45-degree angle, pointing them towards your ears when sitting down. Not only does this give the Pebble Plus a more unique look, but it helps with sound quality, too.

In terms of connections, you get the audio connector for the sub, plus a 3.5mm Aux-In and USB plug. The Pebble Plus has no AC adapter, so it won’t take up a space on a power outlet or power bar, and instead draws power from USB.

Image Credit: TechRadar

Image Credit: TechRadar

Setup

The good news is that setup is fairly simple considering how few wires there are connected to the speakers... but the bad news is that all the cables run through the right speaker, making it a little challenging for us to lay things out in a neat way - this isn’t one of those 2.1 systems that enables you to be all that creative on the display side of things.

One of the cords you'll need to worry about is USB, which is needed for power. You can obviously plug it into your PC, but a nearby USB port on a power bar served the same purpose. The cables are quite long, and we tried to maintain their bundled state (out of the box) as much as possible. 

Keep in mind that you don’t get any wireless capabilities here, so forget Bluetooth, Wi-Fi, AirPlay, Chromecast or any other protocol that saves you from wires. They won’t work here. 

The right speaker does have a gain switch underneath and volume dial at the front. We tried different configurations to gauge performance but, truth be told, volume level was a far more important factor in sound quality.

Image Credit: TechRadar

Image Credit: TechRadar

Performance

What we mean there is that these speakers, like most other cheap speakers, had an obvious tipping point before distortion set in. It did vary, depending on the track we played, but be prepared to hear it if you go all-out.

For example, Blame It by Jamie Foxx was one of those tracks where we could discern muddier mids, and found similar examples with other R&B and hip hop tracks. The bass does sound more distorted when the song itself has heavy bass in it, but the real sacrifice here is in the mids, and to a lesser extent, the highs.

When we played Def Leppard’s Hysteria album, we noted a nice, balanced sound signature. It didn’t replicate what something 10 times the price would produce, but we never expected that anyway. What was surprising was that complex tracks didn’t sound like a muffled set of instruments. Pianos, saxophones, guitars — they all had some life to them. Such was the case when we played the Battlefield V and Battlefield I soundtracks, along with a number of movie scores done by the late John Barry. 

Movies and games offer similar results. Gamers won’t find much to be impressed with here, though that’s hardly the crowd Creative is angling for. Movies and shows, or simply browsing through an array of YouTube clips, we came away hearing a relatively crisp level of sound.

The thing about these speakers is they do have a sweet spot: For instance, if your computer is angled on a desk rather than facing you head on, you’re better off positioning the speakers to face you on from the computer on one end, and toward where you sit facing forward on the other. We don’t know for sure, but we suspect this is one reason why the cables are unusually long. 

Image Credit: Creative

Image Credit: Creative

Final verdict

Going in with measured expectations, we came away feeling good about the overall value of these 2.1 computer speakers. There are Bluetooth speakers that cost much more than this, and don’t offer stereo sound - this setup does, and while they don't stand-up to a Hi-Fi setup, their performance is better than the price would indicate. 

It's also worth pointing out that because there's a very minor difference in price between the Creative Pebble and Creative Pebble Plus, we would suggest ignoring the basic 2.0 Pebble speakers and going for the Plus version - the subwoofer is absolutely worth plunking down an extra bit of coin.

All things considered, if you're on a budget, yet really want better computer sound, you will get more than your money’s worth with the Pebble Plus. 

Canon EOS Rebel SL3 / EOS 250D review
7:24 pm | April 26, 2019

Author: admin | Category: Cameras Computers DSLRs Gadgets | Tags: , | Comments: Off

Editor's Note

• Original review date: April 2019
• Replaced in 2022 by the mirrorless EOS R10
• Launch price: $599 / £529.99 / AU$999
• Official price now: $649.99 / £630 / AU$1,249

Update: March 2024. Although it’s now four years old, the Canon EOS SL3 / 250D / 200D Mark II (depending on your region) is still one of our favorite DSLR cameras for beginners. In fact, in our round-up of the best entry-level DSLR cameras, it’s our top pick for buyers on a budget. Canon is no longer developing new DSLR models, which is evidenced by the fact that the EOS SL3’s entry-level successor – the EOS R10 – is a mirrorless camera. All the same, if you prefer the classic handling of a DSLR, we think the EOS SL3 continues to offer excellent value for learners. It’s well-built, lightweight and lovely in the hand. Due to limited stock, you’ll probably need to shop around at online retailers. There are cheaper options out there if you search hard enough, including the EOS Rebel T100 (also known as the EOS 4000D / EOS 3000D), but we think the EOS SL3 is worth the extra outlay.

Although Canon has some even cheaper models right at the bottom of its DSLR line-up in the shape of the EOS Rebel T7 / EOS 2000D and EOS Rebel T100 / EOS 4000D, neither model made much of an impression when we came to test them.

While those two cameras are still the cheapest way into the expansive EOS DSLR system – at least without looking towards the secondhand market – there's another option that gives users a few extra toys to play with, and a little more growing space. And with constant heat from affordable mirrorless cameras, that's only a good thing. 

Positioned between the EOS Rebel T6 / EOS 1300D and the more advanced EOS Rebel T7i / EOS 800D, the Rebel SL3, also known as the EOS 250D and EOS 200D II, followed on from the very capable EOS Rebel SL2 / EOS 200D that surfaced two years before it and easily made its way on to our best DSLR camera list. At the time of release, much of the Rebel SL3's core feature set was familiar to us, but it also marked the introduction of 4K video on a DSLR this cheap from any manufacturer. 

So what else can be found on the camera?

Features

  • 24.1MP APS-C sensor with Dual Pixel CMOS AF
  • DIGIC 8 processing engine
  • 4K UHD video recording to 24p

Like rival Nikon, most of Canon's DSLRs are fitted with 24MP APS-C sensors, and the EOS Rebel SL3 is the latest recipient. This is believed to be the same sensor that starred in the previous Rebel SL2, and it also features a similar Dual Pixel CMOS AF system built into it.

This system uses pixels in the sensor to perform phase-detect AF, which is the way DSLRs normally focus when you use the viewfinder. By having this on the sensor, it allows the Rebel SL3 to focus quickly when using live view or when capturing videos – something we'll be exploring in more depth later.

The camera is fitted with the same EF mount that has long served Canon's EOS DSLRs, and this accepts both EF-S and EF lenses. Whichever type of optic you choose, the size of the camera's sensor means your lens is subject to a 1.6x crop factor. So, the EF-S 18-55mm f/4-5.6 IS STM lens that's the default kit option with the camera provides an effective focal length of around 29-88mm. Lenses with their own Image Stabilizer (I.S.) systems are particularly desirable here, given the lack of an equivalent sensor-based system inside the camera itself.

The camera can fire bursts of images at a 5fps, which is unchanged from the Rebel SL2, despite the presence of the newer DIGIC processing engine. This burst rate is fairly respectable for entry-level models, but is quite outdated compared to many mirrorless models. If you are somebody that likes to shoot action and/or moving subjects, it might not be the right model for you. Better news is that the Digic engine does, however, support 4K video capture to 24p, although there are a number of restrictions.

There are, for example, no other frame rates to choose from when capturing 4K footage. Videos are also subject to a crop factor, which means you lose a little of the wide-angle view of your lenses when you start recording, although this isn't an issue when recording Full HD or Standard HD videos. You also can't use the Dual Pixel CMOS AF system, unless you're happy to knock resolution down to Full HD. (You can still use autofocus during 4K video recording, it just tends to be less fluid.)

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CANON EOS REBEL SL3 / EOS 250D KEY SPECS

Sensor: 24.1MP APS-C CMOS

Lens mount: EF mount

Screen: 3-inch vari-angle touchscreen, 1.04 million dots

Viewfinder: Pentamirror, approx. 95% coverage

Burst shooting: 5fps 

Autofocus: 9-point AF system, Dual Pixel CMOS AF

Video: 4K UHD (up to 25/24p)

Connectivity: USB 2.0, HDMI, Wi-Fi and Bluetooth LE

Battery life: 1,070 shots (with viewfinder)

Weight: Black finish: approx. 449g (including card and battery); White finish: approx. 451g 

Metering is handled by a separate 63-zone metering sensor when you're using the viewfinder to compose your images, and this provides the customary evaluative, partial, spot and center-weighted average quartet of options. Those same patterns are available when using live view, although here metering is performed off the main imaging sensor, with a maximum 384 separate zones used.

Picture Styles, meanwhile, allow the user to tailor the color, sharpness, contrast and other parameters to the scene being captured. You can stick with the default Auto mode if you want to the camera to make all these decisions, although options such as Portrait, Landscape, Neutral and Monochrome can be easily called upon should you want a specific look and feel for your images.

Wi-Fi and Bluetooth, both of which were present on the EOS Rebel SL2, are on board, although that camera's NFC functionality has been dropped for this model. Some other smaller features make their DSLR debut here, though, such as the Smooth Skin mode that aims to give subjects a more flattering complexion.

There's a USB port on the right side of the camera as you hold it; it's the older USB 2.0 specification rather than the more recent and speedier USB 3.1, but if you only use Wi-Fi or a card reader to transfer images from the camera, this probably won't be an issue. There's also a mini HDMI socket just above this, while on the left side a door conceals a 3.5mm microphone socket and a further connection for remote releases.

One area where the Rebel SL3 impresses is battery life. This is rated to 1,070 frames per charge (when using the viewfinder), making the camera one of the best in its class in this area

One area where the Rebel SL3 impresses is battery life. This is rated to 1,070 frames per charge (when using the viewfinder), making the camera one of the best in its class in this area. 

Putting this into perspective, the Rebel SL2 offered 650 frames per charge, so the step up is significant. If you use live view or record video this figure drops to around 320 frames, which is more or less what you'll find on many of today's mirrorless cameras.

There's just a single card slot, and this is housed with the battery on the underside of the camera. It takes SDHC and SDXC cards that are rated to the UHS-I standard; UHS-II cards will also work, but without any performance advantage.

Editor's Note

• Original review date: June 2022
• Yet to be replaced
• Launch price: $399.99 / £269 / AU$699
• Official price now: $349.99 / £239 / AU$599

Update: February 2024. Although it was launched back in 2020, the Nextbase 622GW is still the top model in the Nextbase dash cam range. It also continues to occupy the top spot in our list of the best dash cams, thanks to its combination of excellent 4K video quality and a comprehensive feature set, including effective image stabilization and clever what3words integration. Those skills do come with a significant outlay, though. If you’re interested in a Nextbase camera but don’t need all of the features offered by the 622GW, it’s worth looking at its sibling models. For example, the 522GW doesn’t have image stabilization, but it records 2K video and includes support for Alexa. It’s also significantly cheaper than the 622GW. That said, if you’re looking for the very best dash cam you can currently buy, we think the 622GW is worth the money. The rest of this review remains as previously published.

Build and handling

  • Aluminum alloy/polycarbonate resin chassis 
  • Largely polycarbonate resin exterior
  • World’s lightest DSLR with a moveable screen

Canon bills the EOS Rebel SL3 / EOS 250D as being its smallest and lightest DSLR. It's actually its joint-smallest – the 122.4 x 92.6 x 69.8mm dimensions are precisely the same as the Rebel SL2's – while the black option weighs 4g less than the black Rebel SL2 at 449g, and the white option is 5g lighter than the white SL2 at 451g, all of these measurements are including the battery and card. 

Nikon does manage to beat this with its D3500 model, which weighs 415g, although, as Canon points out, the Rebel SL3 is the lightest DSLR with a movable LCD screen. In any case, such a small difference shouldn't be a deal-breaker; it's small, light and no bother to carry around for extended periods of time.

The Rebel SL3's body follows much the same design as the Rebel SL2, although Canon has made a number of small tweaks. The SL3 loses some of the SL2's curves and adopts a more angular style, while some of the controls have been subtly restyled. The depth-of-field preview button has been dropped from the front plate, as has the flash button; to raise the flash you now pull it upwards from one of the grooves to its sides.

There's no longer a dedicated flash button on the body; instead, the flash is raised manually via one of two notches at its side. Image credit: TechRadar

There's no longer a dedicated flash button on the body; instead, the flash is raised manually via one of two notches at its side. Image credit: TechRadar

The Wi-Fi button that graced the Rebel SL2's top plate has also been culled, as has the Creative Auto option from the mode dial. This all makes for a simpler design, although it doesn't necessarily feel like a step in the right direction in terms of ease of use and operation.

In the hands, the EOS Rebel SL3 strikes a very good balance between portability, operation and general handling. While the body is very small, the grip is just about adequate to fit nicely into the average-sized hand, and the thumb rest also has just enough space for the average-sized thumb to sit without difficulty.

Rubber is only used for the key parts of the body, which in this case are the grip and thumb rest, but this does improve handling. The rest of the body has a smooth casing and build quality appears to meet expectations; it probably won't fall apart from general use, but it might not take a knock like a camera with magnesium or aluminum alloy used in its outer panels would.

Most of the buttons have good travel and click positively into the body, although some – notably the ISO and Disp buttons on the top plate, and the magnification buttons on the rear – don't offer quite as pleasing feedback, being smaller than the others and needing a bit more of a press. There's only one command dial on the camera, located on the top plate, and this has coarse but positive movement with very good feedback, much like the mode dial just behind it.

One small annoyance is that the power control's On position lies halfway between the Off and the Movie positions. In practice, it's a little too easy to overshoot this point when you turn the camera on, and end up on the movie mode.

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The movie mode is easy to enter accidentally as you flick the switch to power the camera up

The movie mode is easy to enter accidentally as you flick the switch to power the camera up
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The LCD screen flips out to a range of positions, and can be twisted to face forwards

The LCD screen flips out to a range of positions, and can be twisted to face forwards
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The battery and memory card are accessed though the same door at the base of the camera

The battery and memory card are accessed though the same door at the base of the camera
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The camera is fitted with USB Micro and HDMI mini ports.

The camera is fitted with USB Micro and HDMI mini ports.

One nice thing about the EF-S 18-55mm f/4-5.6 IS STM lens is that it manages to measure just 61.8mm without needing a retractable, locking construction. This type of design has (annoyingly) become quite common across kit lenses such as these, but the fact that there isn't one here means the you can start shooting as soon as you power up the camera, without having to constantly lock and unlock the lens.

The LCD screen has a nice deep groove above it, which allows you to grab it and pull it away from the camera easily. The fact that you can twist it around also means you can stow it with the screen facing the body to protect it from scratches when you're not using the camera.

Autofocus

  • Dual Pixel CMOS AF with 3,975 selectable points
  • Eye Detection AF and new Spot AF feature
  • 9-point AF system when using viewfinder

When you're using the viewfinder, autofocus is handled by nine AF points arranged in the familiar diamond pattern. This appears to be the same system we saw inside the previous Rebel SL2 and it is, frankly, a little disappointing. 

While it covers a reasonable portion of the frame, and may well be fine for static and more distant subjects, the low number of points and their distance from one another make focusing a bit harder when the subject is close up, and you need a point to fall somewhere outside of the nine pre-determined positions. 

It also doesn't bode well for tracking moving subjects, which relies on points being closer together, and the fact that only one point is cross-type means the other eight are only sensitive to details in one orientation – this can usually be a bit more of an issue against low-contrast and/or low-detail subjects, although the camera does surprisingly well to find focus against even quite featureless subjects. 

Again, both AF spread and tracking is something which mirrorless cameras handle much more easily, so, if you think it's something that is likely to be a deal-breaker for you - think hard about whether you might be better off with a newer system.

In good light the system does a good job of swiftly bringing subjects to focus. In very good light the camera can focus as quickly as you half-press the shutter-release button when you're using the 18-55mm f/4-5.6 IS STM kit lens. Only when it comes to switching focus between close-up and distant subjects, or vice-versa, does the system slow to a more leisurely pace.

Dual Pixel CMOS AF is very much a tried-and-tested system, and this works very well. It's aided by a very responsive touchscreen, which allows focus to be quickly shifted between different subjects by simply pressing where they appear on the screen.

The Dual Pixel CMOS AF system allows the user to position the AF point in one of 3,975 different areas around the frame when using live view. In other words, if you want to put a point anywhere on the screen, you should be able to do that pretty easily. The fact that you can also use the camera's touchscreen to focus on a subject by pressing your finger where the subject appears should also give you an idea of just how accurately you can focus on whatever it is you're shooting.

Dual Pixel CMOS AF is very much a tried-and-tested system, and it works well here. It's aided by a very responsive touchscreen, which allows focus to be quickly shifted between different subjects by simply pressing where they appear on the screen. The camera's light weight also means that, when using either the kit lens or a similarly light optic, you can quite easily hold the body in one hand and use your other to control focus.

Also helping with accuracy is a new Spot AF feature, which is designed to help the user focus on smaller subjects by providing a smaller-than-usual AF point. The Dual Pixel CMOS AF system also now supports Eye Detection AF, which is on hand to help portraits retain sharp and focused eyes. This feature works very well in practice, quickly finding the subject's eye once face detection has kicked in. The system quite easily shifts between eyes if the subject is head-on to the camera, although in such situations focusing on one eye will likely render the other in focus too.

Performance

  • 5fps burst shooting
  • Controls are generally responsive 
  • Touch controls implemented well

While you have to pay a little more money for a camera that benefits from a dial on the back for fast menu browsing, navigating the menus is fairly effortless with the menu pad provided here – and the fact that the menu itself is color-coded and easy to read makes things even more straightforward. 

If you're a complete beginner you can even set the camera to a guided mode, in which the GUI is nicer to look at, and graphics and text help to explain what everything is and how to take specific types of images.

The camera's 5fps burst shooting mode is about as speedy as we expect for a model of this calibre, although for how long you can maintain this depends on how you have your camera set up. 

If you're happy to capture JPEGs on their own, the camera only seems to be limited by the capacity of the memory card used. Switch to shooting raw files, or raw and JPEG files at the same time, and you can typically get around 12-14 frames before the camera slows down – not too generous, but in line with what we'd expect from an entry-level DSLR.

If you're happy with compressed raw files, however, we found that you could get anything from around 20-40 frames, with each burst varying from the next in terms of duration. If you imagine you'll be shooting anything at speed and you still want to process your raw files, this is clearly the option to use, but as we've mentioned previously, there are many better options for those who want to photograph action.

As is the case with the majority of DSLRs at this level, the viewfinder's approximate coverage of 95% does mean you have to be aware of objects at the edges of the frame creeping into your shots. The viewfinder itself is fine in terms of its depiction of the scene, with the AF points flashing brightly, and plenty of space at its base for exposure information.

The LCD touchscreen is a solid performer too, being very responsive even to light presses. It works particularly well for browsing images, responding promptly to swipes, double-taps and drags of the finger. Like many other screens it can be a little difficult to view in harsh light, although the camera's excellent battery life means you can safely brighten the display a touch without having to worry about it depleting the battery too quickly.

Image quality

  • Generally reliable metering system
  • Nice colors and sound auto white balance
  • Very good 4K footage but noticeable rolling shutter

While this may be one of the most affordable DSLRs on the market, previous entry-level Canon EOS DSLRs have gotten a lot right with regards to the imaging side of things, and the EOS Rebel SL3 is no different. 

Images are generally well exposed across a variety of conditions, from outdoors when there may be a mixture of skies and foreground to indoor scenes with an assortment of highlights, shadows and midtones. Heavily clouded skies can sometimes lose a little bit of their detail, so keeping the Highlight Priority Option enabled in these conditions is worthwhile. The Auto Lighting Optimizer is also worth keeping on to lift shadows a touch in scenes with a wide dynamic range, and even on the Low setting it has a worthwhile effect.

Colors are mostly very pleasing. We generally found the Landscape Picture Style to be a better option than the Standard setting when capturing images outdoors that contained large areas of blue skies, as they could look a little undersaturated on Standard, although this option performs well otherwise. 

Images captured in quick succession show the camera's auto white balance system to reproduce the scene consistently in different conditions too. White balance can be particularly problematic indoors, and with mixed lighting, but the EOS Rebel SL3 copes very well.

We don't expect optical excellence from kit lenses such as the EF-S 18-55mm f/4-5.6 IS STM that ships with the camera as standard, and the lens does show a touch of moustache-like curvilinear distortion at its wide-angle end, and some vignetting when used here at f/4. 

This isn't severe in either case, however, and the corrections available to you in-camera, or in Canon's Digital Photo Professional 4 program that comes with the camera, make light work or rectifying these. In time Adobe's Camera Raw and Lightroom programs will no doubt also offer these corrections too, although neither program supports raw files from the EOS 250D at the time of writing.

Noise isn't too much of an issue throughout most of the ISO range, and even at ISO6400 color and saturation are maintained well in images. That said, the camera's noise reduction system can blur details quite easily at these settings, which is even more of an issue if they weren't that sharp to begin with, so it pays to use a good lens, and to either opt for the most conservative level of noise reduction or process your raw files yourself.

We generally found the Landscape Picture Style to be a better option than the Standard setting when capturing images outdoors that contained large areas of blue skies

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Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 31mm, f/10, 1/250 sec, ISO100

Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 31mm, f/10, 1/250 sec, ISO100

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Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 55mm, f/5.6, 1/250sec, ISO100

Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 55mm, f/5.6, 1/250sec, ISO100

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Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/5.6, 1/60sec, ISO6400

Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/5.6, 1/60sec, ISO6400

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Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/9, 1/200sec, ISO100, Monochrome Picture Style

Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/9, 1/200sec, ISO100, Monochrome Picture Style

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Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/5.6, 1/640sec, ISO100

Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/5.6, 1/640sec, ISO100

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Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/10, 1/320sec, ISO100

Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/10, 1/320sec, ISO100

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Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 55mm, f/5.6, 1/100sec, ISO640

Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 55mm, f/5.6, 1/100sec, ISO640

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Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/10, 1/400sec, ISO100

Canon EOS 250D with the EF-S 18-55mm f/4-5.6 IS STM, 18mm, f/10, 1/400sec, ISO100

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The EOS Rebel SL3 is capable of capturing 4K video footage to a maximum 24p, and even using the kit lens it's possible to shoot pleasing, detailed footage that's relatively free from artifacts, while the provision of a microphone port – something we don't always see on this class of camera – means you can easily improve on the built-in microphone, 

Switch to Manual exposure mode and you can adjust the shutter speed, aperture and so on, and you can also use the touchscreen to set focus. Sadly the Dual Pixel CMOS AF system is unavailable when capturing 4K video, which is a shame as the contrast-detect AF system used in its place here is less than reliable when it comes to locking onto subjects. Once it does, however, it can often stick with subjects even if obstacles pass between them and the camera.

4K footage is also subject to a crop factor, and rolling shutter is very noticeable, giving footage a jelly-like stability. As long as you don't need wide-angle framing, or if you own a very wide-angle lens, and you're not moving around with the camera too much, the camera is perfectly capable. That said, this clearly won't be anyone's first choice for high-quality 4K recording, and most users will probably be better off shooting in Full HD.

Verdict

The Canon EOS Rebel SL3 / EOS 250D is a perfectly pleasing camera to use, with good handing, operation as expected and nice image quality, and the responsive touchscreen, fast start-up time and excellent Dual Pixel CMOS AF system all help to make it a very capable all-rounder.

Still, with the same sensor as an older model, and no changes to either the viewfinder or LCD screen, it's not the most significant update. 4K video is subject to limitations, and having just one cross-type point in the sparse nine-point array is rather miserly by modern standards.

Its many strong competitors only add to its woes, and mirrorless cameras in particular that either rival or easily beat the Rebel SL3 / 250D for size, specs and general performance aren't difficult to find. That said, its main selling points of superb battery life, pleasing JPEGs and compatibility with a sprawling pool of lenses, flashguns and other accessories is something that is still hard for many mirrorless cameras to completely replicate.

It's definitely a better choice than the more junior EOS Rebel T7 / EOS 2000D and EOS Rebel T100 / EOS 4000D if you're looking to enter the Canon system, but if you're not fussed about 4K video, and you're looking for a camera with a little more control for the same kind of money, you may well be better served by something like the older Canon EOS Rebel T6i / EOS 750D or Nikon's D5300, if not a mirrorless option.

Competition

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Nikon D5600

(Image credit: Nikon)

Nikon D5300

While Nikon's most junior D3500 competes with the similarly priced EOS 4000D and EOS 2000D, the EOS Rebel SL3 has the slightly more senior D5600 as its main rival. The two are evenly matched in a number of areas, with both toting 24MP sensors and 5fps burst shooting modes. The  Rebel has 4K video, Dual Pixel CMOS AF, a touchscreen and far superior battery life as its main advantages over the D5600. The D5600 has the upper hand elsewhere, though, with a dense 39-point AF system, a slightly larger screen, built-in GPS and in-camera raw processing. 

Read our in-depth Nikon D5300 review

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Canon EOS Rebel T7i / EOS 800D

Canon's EOS Rebel T7i, also known as the EOS 800D, may now be a  few years old, but it's currently only a fraction more expensive than the EOS 250D and offers a handful of advantages. These include a 45-point AF system, with every point being cross-type, and 6fps burst shooting. It lacks 4K video, however, and can't match the Rebel SL3 for battery life at just 600 frames per charge. 

Read our in-depth Canon EOS Rebel T7i / EOS 800D review

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Olympus OM-D E-M10 Mark III

The teeny Olympus OM-D E-M10 Mark III might 'only' have a 16MP Four Thirds sensor at its heart and a 330-shot battery life, but sensor-based image stabilization gives it an advantage over the EOS Rebel SL3, as does a more rugged build quality and a faster 8.6fps burst rate. The electronic viewfinder that covers approx. 100% of the scene is also a help in low light, and gives you a far better idea of how your image will come out looking than an optical viewfinder can.

Read our in-depth Olympus OM-D E-M10 Mark III review

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