Our series on identity theft protection apps will evaluate the features, pricing options, competition, and also the overall value of using each app. However, these are not full hands-on reviews since evaluating identity theft protection apps is almost impossible. It would require several months of testing, purposefully hacking accounts to see if the protection app works, handing over personally identifiable information, performing multiple credit checks, and risking exposure of the reviewer’s personally identifiable information.

When closely examined, ID Watchdog emerges as a rather ordinary identity theft protection app, situated firmly in the middle of the pack. However, a somewhat longer investigation reveals its affiliation with Equifax, a company notorious for one of the most severe data breaches in recent history. In 2017, a staggering 145.5 million customer records, including sensitive information like names and social security numbers, were compromised. This wealth of data became a treasure trove for hackers operating on the Dark Web, the infamous hub of criminal activity. ID Watchdog, ironically developed by Equifax, aims to provide protection against the very dangers that its parent company inadvertently unleashed.

ID Watchdog, a reasonably prevalent identity theft protection service, shares numerous characteristics and pricing structures with Equifax TrustedID. However, a closer examination reveals that ID Watchdog's primary emphasis appears to be on creating leads for credit reports, rather than offering comprehensive fraud protection and theft recovery services.

While ID Watchdog does provide tools for monitoring and tracking identity theft incidents, these features are relatively basic and fall short when compared to the offerings of other top-tier products. For example, Norton LifeLock, a leading provider in this industry, prioritizes fraud protection and theft recovery over credit monitoring, ensuring that customers receive robust protection against identity-related crimes.

One notable drawback of ID Watchdog is its limited focus on credit reporting. While it offers credit monitoring and alerts, these services are often seen as secondary to the more critical aspects of identity theft protection. In contrast, Norton LifeLock provides a comprehensive suite of features designed to safeguard customers' personal information, including dark web monitoring, social media monitoring, and identity theft insurance.

Furthermore, ID Watchdog's customer service has received mixed reviews. Some users have reported experiencing difficulties reaching customer support representatives or resolving issues promptly. This can be a significant concern, as timely and effective customer support is essential in addressing identity theft incidents.

In conclusion, ID Watchdog may be a suitable option for individuals primarily interested in credit reporting services. However, those seeking comprehensive identity theft protection and robust fraud recovery options may find that other products, such as Norton LifeLock, offer a more well-rounded and reliable solution.

Plans and pricing

Equifax ID Watchdog offers a competitive feature set at an affordable price point. While similar products often charge around $30 per month for premium protection packages, ID Watchdog's Platinum plan costs only $21.95 per month for individuals. Additionally, an annual option of $220 is available, making it even more cost-effective.

The Platinum plan provides monitoring for three major credit bureaus, $1 million in protection insurance, and $500,000 in coverage against 401K fraud. Notably, this plan also includes a branded VPN, NordVPN, which is an essential security tool for online protection.

Considering the comprehensive features and affordable cost, Equifax ID Watchdog's Platinum plan stands out as an attractive option for individuals seeking identity theft protection and credit monitoring services.

The Platinum plan is an excellent option for families looking for comprehensive insurance coverage. It can cover up to two adults and up to four children, making it an ideal choice for large households. The plan includes a wide range of benefits, including access to a network of preferred providers, coverage for preventive care and routine check-ups, and coverage for major medical expenses.

The Platinum plan is available for a monthly cost of $34.95 or an annual cost of $350. The annual option provides a significant savings over the monthly option, making it a great value for families.

Beyond its extensive coverage, the Platinum plan provides additional benefits. One notable feature is the Child Credit Lock, accessible through your ID Watchdog account. This lock helps secure your minor child against credit fraud by generating an Equifax credit report and locking it to prevent unauthorized access by potential lenders and creditors. ID Watchdog stands out as the only provider with this advanced online child lock capability.

Looking for an even more affordable option? ID Watchdog offers an Individual Select Plan for identity theft protection at $14.95 per month or $150 annually. This plan includes features like Equifax credit report monitoring, identity monitoring across billions of data points, and fully managed resolution support in case of identity theft.

The ID Watchdog Individual Select Plan offers a comprehensive suite of identity protection features. It includes regular monitoring of your Equifax credit report to identify any suspicious activity, as well as comprehensive monitoring across billions of data points to uncover potential fraud. Additionally, you can lock and unlock your Equifax credit report to prevent unauthorized access.

The plan also provides social account monitoring to keep an eye on your social media accounts for suspicious activity and offers up to $1 million in insurance coverage for identity theft-related expenses. Finally, you'll receive fully managed resolution support to assist you in resolving identity theft issues with step-by-step guidance and support.

ID Watchdog does a better job than some others in this space to offer multiple tiers of plans, both for families, and individuals, and also to have flexible payment options.

Interface

ID Watchdog's interface diverges from the conventional dashboard and wizard-driven designs commonly found in identity theft protection services. Instead, it resembles a virus-scanning tool, presenting a refreshing and unique approach to managing personal data security.

Features

Upon launching the application, the main window greets users with a straightforward layout. At the forefront is the option to initiate scans for Dark Web monitoring, an essential feature that scours the hidden corners of the internet for any traces of your personal information that may have been compromised in data breaches or leaks.

Another valuable feature is the ability to receive alerts about any changes to your physical address. This is crucial, as fraudsters often update their targets' addresses to reroute sensitive mail, such as credit card statements and tax documents. ID Watchdog's monitoring ensures that you are promptly notified of any unauthorized modifications, allowing you to take swift action to protect your identity.

For those concerned about potential sex offender registrations in their vicinity, ID Watchdog offers a scan feature that provides peace of mind. By keeping track of registered sex offenders in your area, you can make informed decisions about your personal safety and the safety of your loved ones.

At the heart of ID Watchdog's services is the comprehensive display of credit checks and credit scores. These are the primary calling cards of the platform, empowering users to monitor their credit health and detect any suspicious activities. The easy-to-understand presentation of credit information allows you to stay vigilant and address any issues promptly.

ID Watchdog's unique interface and focus on essential identity theft protection features set it apart from many of its competitors. It provides a user-friendly and visually appealing tool for safeguarding your personal data and maintaining peace of mind.

When compared to other identity protection apps, there aren't many distinctive features in this app. Although it offers standard features such as monitoring, reporting, credit history checks, credit scores, and address change alerts, it lacks unique elements.

For instance, while the app has an alert system for sex offenders moving into your area and monitors social media, the monitoring primarily focuses on your own behavior. Unfortunately, it doesn't provide alerts for more common scenarios like abusive comments directed at you or account compromise.

Support

ID Watchdog offers comprehensive support to help you with any issues or questions you might have. Their Customer Care Center is available 24/7, 365 days a year at 1-800-970-5182. You can also contact them via email through their official website. Access your account and find answers to frequently asked questions on their online portal. For questions regarding their mobile app, customer service can be reached at 1-800-967-9005.

A shortcoming is that there is no chat, an increasingly popular support option.

The competition

Similar to other identity theft protection tools, ID Watchdog faces competition from the more prominent Norton LifeLock. Additionally, it struggles with its own name, as customers often associate it with its parent company, Equifax. This association is reinforced by the prominent notice about Equifax's ownership on the ID Watchdog website. Consequently, Equifax becomes a significant competitor, influencing customers' perceptions of the protection ID Watchdog offers.

During the registration process, ID Watchdog requires personal information, including social security numbers, bank accounts, physical addresses, emails, and phone numbers. This requirement may give customers pause, considering that Equifax experienced a data breach in 2017, which became widely publicized.

Similar to Experian IdentityWorks' uphill battle in overcoming the 2015 data breach involving 15 million customer records, these apps face significant challenges. Understanding their purpose is crucial. They aim to provide customers with tools to explore their credit history. This is particularly relevant when securing a substantial mortgage, as banks prioritize individuals with clean records.

Additionally, credit history can be crucial during job applications. While we appreciate the existence of these apps in helping us proactively manage our personal information beyond credit scores and finances, their laser-focused concentration on credit reporting and monitoring aspects may not be genuinely helpful, especially for subscribers not actively seeking loans.

Final verdict

Equifax's ID Watchdog offers a budget-friendly approach to identity theft protection. While it may not be the most comprehensive option available, its low monthly cost of approximately $20 for the premium package makes it a compelling choice for those seeking affordable security. Compared to competing services that often charge around $30 per month for similar features, ID Watchdog provides excellent value, particularly for consumers primarily concerned with price.

When selecting a product of this nature, cost is undeniably a significant factor to consider. However, it should not be the sole basis for decision-making. In the case of an app from a company that has had a prior data breach, there may not be an elevated risk of using it. The security vulnerabilities may have been identified and rectified, and the company may be more vigilant in ensuring the security of its users' data. However, it is essential to acknowledge that this remains an unresolved issue.

However, what truly prevents ID Watchdog from being ranked among the top choices is not its history of data breaches, but rather its lack of groundbreaking or novel features. In a crowded market where numerous apps offer identity theft protection, ID Watchdog fails to stand out. It provides standard identity monitoring and alert services, but it does not offer any unique or innovative features that would set it apart from its competitors. This lack of differentiation makes it difficult for ID Watchdog to stand out and attract users who are looking for a truly comprehensive and exceptional identity theft protection solution.

We've also highlighted the best identity theft protection

Our series on identity theft protection apps will evaluate the features, pricing options, competition, and also the overall value of using each app. However, these are not full hands-on reviews since evaluating identity theft protection apps is almost impossible. It would require several months of testing, purposefully hacking accounts to see if the protection app works, handing over personally identifiable information, performing multiple credit checks, and risking exposure of the reviewer’s personally identifiable information.

Preserving our identity's safety is paramount for various personal achievements, including maintaining a spotless record, a stellar credit history, and a clean criminal background. It serves as a foundation for financial well-being, facilitating employment opportunities, vehicle and home purchases, and even securing bank loans for ventures like starting a new business. However, in recent times, we have witnessed a surge in online activities, particularly during the pandemic. Remote work, video chat platforms, Slack communication, and endless website browsing have become commonplace.

The threat of identity theft looms over individuals in the digital age, capable of causing catastrophic disruption and financial devastation. While many people hope to never fall victim to this crime, the reality is that it can happen to anyone, regardless of their prudence or precautions. Identity theft occurs when someone unlawfully obtains and uses another person's personal information, such as their name, address, social security number, or credit card details, for fraudulent purposes. The consequences of identity theft can be far-reaching and long-lasting.

One of the most immediate impacts of identity theft is the inability to access financial resources. Banks and lenders may suddenly deny loans or credit applications due to the compromised identity. This can make it difficult for individuals to purchase homes, cars, or even secure essential personal loans. Additionally, identity theft victims may find their existing accounts frozen or compromised, preventing them from accessing their own funds and paying bills on time.

Employment opportunities can also be jeopardized by identity theft. During background checks, employers may uncover discrepancies or red flags associated with the victim's stolen identity. This can result in job rejections or termination, leaving individuals without a source of income and struggling to provide for themselves and their families.

The emotional toll of identity theft can be equally devastating. Victims often experience feelings of violation, anger, and helplessness. The process of restoring one's identity and repairing damaged credit can be time-consuming, costly, and emotionally draining. Identity theft can also lead to social isolation as victims may lose trust in others and become wary of engaging in everyday activities that involve sharing personal information.

In a world where identity theft poses a significant threat, proactive measures for safeguarding personal information have become essential. Individuals can take steps such as utilizing robust passwords, implementing two-factor authentication, and exercising caution when sharing sensitive data online. Regularly monitoring credit reports and bank statements enables timely detection of suspicious activities. Furthermore, identity theft protection services offer additional security layers and assistance in the event of identity theft, making them a worthwhile investment for individuals seeking peace of mind and enhanced protection from this growing menace.

If you're concerned about identity theft, IDShield is worth considering. The product emphasizes fraud intervention, using licensed private investigators to work on your behalf. You just grant them Power of Attorney, and they handle the credit agencies to restore your good name. However, we have concerns with this approach, as we believe an identity theft protection app should focus more on preventing fraud rather than dealing with it after the fact. Additionally, unclear explanations on the website can create confusion about what the product actually offers.

Plans and pricing

One of the key selling points of IDShield is its affordability compared to other identity theft protection apps. The basic plan, priced at $14.95 per month for an individual, provides $1 million of insurance protection for financial restoration, lost wage compensation, expert consultations, and credit monitoring through a single credit bureau. The higher-tier plan, priced at $19.95 per month, extends credit monitoring to all three major credit bureaus. While the main difference between the two plans is the scope of credit bureau monitoring, the rest of the features remain the same. This simplifies the decision-making process and makes the lower-tier plan more appealing because it offers substantial protection at a more affordable rate.

For families seeking financial security, the family plan offers two options: one credit bureau coverage for $29.95 or three credit bureaus for $34.95. This plan extends protection to the policyholder, a loved one, and up to ten dependent children.

The fees of IDShield are lower compared to its two main competitors in the market. Norton LifeLock has a tiered pricing structure that can be confusing, with its $30 per month plan offering $1 million insurance protection. IdentityForce, on the other hand, costs $17.99 per month for similar protection. IDShield's website does not mention any discounts for annual plans, but it does provide a 30-day free trial. All IDShield plans include Trend Micro Maximum Security for malware protection, Trend Micro’s VPN Proxy One, and a password manager, making it a comprehensive security solution for a generous up to 15 devices that should cover most user’s needs.

Interface

Before discussing the desktop and mobile apps, it's imperative to highlight the IDShield website. Unlike other apps that can be downloaded and used right away, identity theft protection requires some self-education. Understanding the field of identity theft, including how criminals can harm your reputation, destroy your credit, and even impersonate you to commit crimes, is essential.

Despite its efforts, IDShield encounters some obstacles in conveying critical information. The primary website provides descriptions of the app's features, but the "See more" option that elaborates on additional functionalities is easily overlooked due to its diminutive size.

Furthermore, the consultation feature's description lacks specifics, leaving out crucial details. It merely states that “We monitor your personal and financial information 24/7. When we detect fraud, we work to restore your identity quickly.” However, without some more specifics, it fails to provide any meaningful information about the restoration process or the actual steps taken to return consumer reports and other records to their pre-theft status. This generic description leaves potential customers with some unanswered questions and an unclear understanding of the services provided.

Mobile app

Within the app, just like in other sections, there's a lack of detailed explanations about the features' functionality. In contrast, Norton LifeLock excels in presenting options in a dashboard layout, similar to a wizard. It clearly indicates the remaining steps or the number of accounts that require configuration.

IDShield places too much emphasis on your credit score. Some of the information intended to explain features actually ends up explaining general credit monitoring concepts. This issue persists not only in the desktop app but also in the mobile apps for iPhone iOS and Android.

Features

IDShield lacks substantial features, except for the consultation with licensed investigators. This service primarily addresses issues that arise after identity theft has already occurred. The app monitors credit bureaus and sends alerts for credit-related problems, allowing users to address them promptly before they become severe, such as a low credit score. However, some of these features are repetitiously listed, causing inconvenience.

On the IDShield website and in a feature comparison document, "Unlimited consultation" and "Licensed private investigators" are listed. However, these phrases essentially convey the same idea. Another example is social media monitoring, which is not as impressive as it seems. It primarily tracks illicit images, drug references, and foul language, but it does not monitor for account hacking.

IDShield excels in its vigilance in safeguarding your identity. While Norton LifeLock offers superior tools for identity protection, IDShield surpasses it in monitoring the usage of your personal information, such as your address, phone number, and other identifiable details. IDShield's capabilities extend to tracking public court records and detecting pay-day loan fraud attempts made with your name and identity.

One standout feature of IdentityForce is its capability to alert users when a registered sex offender moves into their neighborhood. However, it's worth noting that the app currently lacks the ability to notify users if a sex offender attempts to steal their identity. This could be a valuable addition to the app, as it would provide users with a more comprehensive identity protection solution.

Support

IDShield understands that customers may have questions or concerns about their services, and they offer multiple support channels to ensure timely and convenient assistance.

For immediate assistance, customers can call IDShield's dedicated phone support line at 1-888-494-8519. Phone support is available from Monday through Friday, from 7 AM to 7 PM Central Standard Time (CST). Customers can speak directly to knowledgeable representatives who are trained to address a wide range of issues, from account inquiries to technical support.

For customers who prefer written communication, IDShield offers email support at Idshield@legalshield.com. Customers can send detailed queries or concerns to this email address anytime, and they can expect a response within 24 hours. This option is particularly suitable for non-urgent matters or complex inquiries that require more comprehensive explanations.

IDShield's website features a live chat option for customers who prefer real-time assistance. The live chat function allows customers to connect directly with a support representative and have their questions answered promptly. This option is available during business hours, and customers can initiate a chat by clicking the "Live Chat" button on IDShield's website.

In addition to these support channels, IDShield also provides a comprehensive knowledge base and frequently asked questions (FAQs) section on their website. Customers can find answers to common questions, troubleshooting tips, and other resources without contacting support directly.

IDShield's commitment to customer satisfaction is evident in their diverse support options. By offering phone, email, and live chat support, IDShield ensures that customers have convenient and accessible channels to resolve their queries and concerns.

The competition

In the realm of identity theft protection apps, IDShield faces off against its primary rival, Norton LifeLock, the industry's dominant force. Norton LifeLock features a thoughtfully-designed dashboard that clearly presents each feature and guides users through the configuration process. This design makes it easy to track progress and monitor settings. IdentityForce, another contender, provides additional value with alerts regarding sex offenders who might attempt identity theft.

While IDShield offers the valuable service of allowing users to enlist experts to resolve credit and identity issues through power of attorney, specific details regarding their services are limited. Notably, repairing compromised credit and identity may be less advantageous than proactive protection. However, having a dedicated team working on fraud cases can be beneficial. In terms of cost, IDShield tends to be more affordable than some competitors, making it a viable option if the primary focus is credit protection.

Final verdict

IDShield might benefit significantly from rebranding with a more suitable name. Given that its primary focus lies in collaborating with investigators to handle fraud cases, a name like "IDRestore" would align more closely with its core function. This strategic shift in nomenclature would provide a clearer and more accurate representation of the services offered by the app.

Moreover, when compared to its competitors, IDShield stands out as a cost-effective option. Its pricing structure makes it an accessible choice for individuals and families seeking protection against identity theft. The low cost associated with IDShield makes it a practical solution for those who prioritize financial security without breaking the bank.

Despite its affordability, IDShield doesn't compromise on the quality of its services. It employs robust security measures and advanced technologies to safeguard users' personal information. The app's user-friendly interface and comprehensive features make it easy for users to monitor their credit reports, detect suspicious activities, and receive real-time alerts.

By combining a competitive price point with effective identity protection services, IDShield offers an attractive value proposition. Its commitment to providing affordable yet reliable solutions makes it a compelling choice for individuals and families looking to safeguard their personal information in an increasingly digital world.

Take a look at our full guide to the best identity theft protection

Our series on identity theft protection apps will evaluate the features, pricing options, competition, and also the overall value of using each app. However, these are not full hands-on reviews since evaluating identity theft protection apps is almost impossible. It would require several months of testing, purposefully hacking accounts to see if the protection app works, handing over personally identifiable information, performing multiple credit checks, and risking exposure of the reviewer’s personally identifiable information.

Maintaining a strong understanding of your online identity is crucial. This knowledge empowers you to effectively monitor your credit, review bank accounts, and stay vigilant against potential threats. Equipped with accurate information, you can proactively respond to and potentially prevent identity theft. The absence of such information can leave you feeling vulnerable and powerless against hidden adversaries who may impersonate you and commit crimes without your awareness. The field of identity theft protection relies heavily on the information at your disposal and the subsequent steps taken to address any issues that arise.

Identity Guard, an identity theft protection app, offers a plethora of robust features, including expert consultations for identity recovery. However, it falls short in providing detailed information about its functionality and benefits. The website, resembling an online brochure, lacks comprehensiveness. In comparison, Norton LifeLock excels in presenting clear and detailed information about how its tools protect, assist, and resolve identity theft issues. Identity Guard could greatly enhance user understanding and satisfaction by improving the website's content and incorporating more detailed explanations within the app.

Identity Guard, established in 1996, stands as a venerable entity in the identity protection sector. Its longevity in the industry speaks volumes about its commitment to safeguarding individuals' sensitive information. With over two decades of dedicated service, Identity Guard has significantly impacted protecting over 47 million identities. This remarkable achievement showcases the company's proficiency in recognizing and mitigating identity fraud risks.

Identity Guard, renowned for its commitment to safeguarding individuals' identities, has achieved remarkable success in resolving identity fraud cases. Surpassing the milestone of 140,000 resolved cases, Identity Guard's expertise and dedication have empowered countless individuals to reclaim control of their compromised identities. This outstanding track record is a testament to the organization's unwavering commitment to protecting its clients from the devastating consequences of identity theft.

Through the years, Identity Guard has honed its capabilities, developing a comprehensive suite of identity protection solutions tailored to meet the unique needs of individuals and families. Its team of highly skilled professionals, armed with cutting-edge technology and extensive knowledge, works tirelessly to detect and resolve identity fraud attempts promptly and effectively. Identity Guard's proactive approach includes continuous monitoring of credit reports, social media activity, and dark web surveillance, ensuring that potential threats are identified and addressed in a timely manner.

Moreover, Identity Guard's commitment to excellence extends beyond resolving identity fraud cases. The organization is dedicated to providing unparalleled customer support, offering personalized assistance and guidance to individuals throughout the recovery process. Its team of knowledgeable and compassionate professionals works closely with clients, providing emotional support and practical advice to help them navigate the complexities of identity theft and restore their peace of mind.

• You can sign up for Identity Guard here

As a result of its exceptional service and proven results, Identity Guard has earned the trust and confidence of individuals seeking comprehensive identity protection solutions. Recognized as a leader in the industry, Identity Guard continues to raise the bar for identity protection services, empowering individuals to take control of their identities and protect themselves from the ever-evolving threat of identity fraud.

Plans and pricing

Regarding pricing, Identity Guard is transparent, unlike Norton LifeLock, which has confusing plans and tiers. Identity Guard categorizes its plans into two main groups: individual and family, with the latter being more expensive. Within each group, there are three tiers: Value, Total, and Ultra. Unfortunately, the lowest tier, the Value plan, lacks credit monitoring and an actual credit score, two essential features offered by Identity Guard. Some identity theft protection apps provide credit monitoring but don't include the full credit score. To access the credit score, users must upgrade to the Total or Ultra plan.

Value offers a budget-friendly identity protection plan at $8.99/month (or $7.50/month when paid annually). While it provides essential features like high-risk transaction alerts, a risk management score, and $1 million in identity theft insurance, it lacks more advanced options like a VPN or a comprehensive credit score. Its safe browsing extension and password manager are useful additions, but may be too similar in comparison to free browser extensions. Given its omission of a credit score, the password manager might seem somewhat superfluous to some users.

By upgrading to the Total plan, which costs $19.99 per month or $16.67 per month with an annual subscription for the individual plan, you'll gain access to a credit lock, financial transaction monitoring, and 3-bureau credit bureau monitoring, along with a monthly credit score. Furthermore, Identity Guard provides bank account monitoring as an added layer of protection.

For $29.99 per month or $25 per month on an annual subscription for the individual plan, the Ultra tier provides advanced monitoring services. These include credit and debit card monitoring, 401k and investment account monitoring, and criminal and sex offense monitoring. Additionally, premium features such as home title monitoring, USPS address change monitoring, and an Experian credit lock are included with this subscription.

In contrast to some competitors' family plans, which limit the number of children covered, the Family Plans offer the advantage of covering up to two adults and an unlimited number of children. The Value tier of the Family Plan starts at $14.99 per month, with annual discounts available.

All plans include customer support through phone or email with a dedicated case manager based in the United States. The support service is available six days a week: Monday through Friday from 8 AM to 11 PM, and Saturday from 9 AM to 6 PM They are not available on Sundays. For email inquiries, the target response time is 24 to 48 hours.

Although there isn't a free trial, the annual plans come with a 60-day money-back guarantee.

Interface

If you seek detailed explanations of every feature and a user-friendly dashboard that guides you through each step, Identity Guard may not be the ideal choice for you. The marketing department's involvement appears to have overshadowed the app's functionality. Website notifications about IBM Watson and a prominent logo on the dashboard serve as reminders of its presence, although paying customers may not fully grasp the role of this super-intelligent mainframe in protecting their identity. While IBM Watson likely correlates identity tracking information and alerts users to potential issues, the customer's primary concern should be the effectiveness of the app, not the underlying mechanisms behind its operation.

While the app highlights the fundamentals of credit scores and monitoring, offering valuable insights for identity protection, it lacks comprehensive information in other crucial areas. Notably, there's limited coverage of criminal activity, fraud, banking issues, credit card problems, and identity theft beyond credit agency reports. Furthermore, the interface falls short in providing sufficient tips and instructional resources to assist users in navigating the process and comprehending potential risks.

Features

Identity Guard offers tiered identity theft protection services, including a standard suite of monitoring and tracking tools designed for individuals concerned about their credit. The higher tiers provide additional features like a credit score check, making it easier to identify and address potential suspicious activity.

The standard entry tier of Identity Guard includes the following features:

• Credit Monitoring: It continuously monitors all three major credit bureaus (Experian, Equifax, and TransUnion) for unauthorized changes or inquiries. If any suspicious activity is detected, you will be notified immediately.
• Fraud Alerts: Identity Guard places fraud alerts on your credit file, making it more difficult for fraudsters to open new accounts in your name.
• Identity Theft Insurance: This coverage reimburses you for expenses incurred due to identity theft, such as legal fees, lost wages, and child care expenses.

The two higher tiers of Identity Guard (Total and Ultra) include all the features of the standard tier, plus the following:

• Credit Score Check: With this tool, you can regularly check your credit score and track your credit history. This information can be helpful for identifying any potential problems that could affect your creditworthiness.
• Dark Web Monitoring: Identity Guard scans the dark web for your personal information, such as your Social Security number, credit card numbers, and passwords. If your information is found, you will be notified immediately so you can take steps to protect yourself.
• Identity Restoration Services: If you become a victim of identity theft, Identity Guard's team of experts will work with you to restore your identity and minimize the damage caused by the fraud.

In terms of the more basic features, the app does alert you about activity related to your bank account and other personal info, such as if there was suspicious activity over the phone where someone tried to use your bank account. The app provides consultations with experts who can guide you through any recovery or fraud remediation steps. Identity Guard doesn’t note whether these are licensed private investigators (which is the staple feature of some competitors, such as IdentityForce).

Identity Guard lacks a virtual private network (VPN) component, which is a notable limitation.

The competition

Identity Guard offers a limited user experience compared to Norton LifeLock. While Norton LifeLock provides comprehensive background material and a user-friendly dashboard to track progress in protecting online identities, Identity Guard lacks these features.

Other apps like IdentityForce excel in explaining their features but have their own drawbacks, such as hard-to-find explanations. Identity Guard's standout feature is the inclusion of an actual credit score, which can be beneficial for individuals focused on credit checks, such as those applying for a home or car purchase.

However, Identity Guard lacks monitoring for criminal activity conducted in the user's name, such as sex offenders impersonating individuals to secure loans. This limitation could compromise the overall effectiveness of Identity Guard's identity protection services.

Ultimately, users seeking a more comprehensive identity protection solution with background material, progress tracking, and robust monitoring capabilities may find Identity Guard lacking compared to other options in the market.

Final verdict

The Identity Guard website, which acts as the entry point for the app, gives the impression of haste and lack of polish. Upon arriving at the landing page, users are greeted with a minimalist design that lacks essential navigation options or information about the app's features and benefits. This omission is particularly confusing, as users may struggle to understand the purpose and functionality of the app without proper guidance. To access the homepage, users must manually delete the landing page URL, which adds an unnecessary step to the user experience. These issues collectively make it challenging for potential users to evaluate and learn about the app, potentially limiting their understanding of its capabilities and deterring them from exploring it further.

While the app does include valuable features such as credit score monitoring, there is a concerning lack of transparency regarding its identity protection capabilities. This lack of clarity leaves customers in the dark about the specific measures the app takes to safeguard their personal information and protect them from identity theft. Without detailed and accessible information about these critical aspects, users may be hesitant to trust the app with their sensitive data, undermining their confidence in the app's ability to effectively protect their identity. This deficiency in transparency not only erodes customer trust but also makes it challenging for users to make informed decisions about using the app.

We've also highlighted the best identity theft protection

Our series on identity theft protection apps will evaluate the features, pricing options, competition, and also the overall value of using each app. However, these are not full hands-on reviews since evaluating identity theft protection apps is almost impossible. It would require several months of testing, purposefully hacking accounts to see if the protection app works, handing over personally identifiable information, performing multiple credit checks, and risking exposure of the reviewer’s personally identifiable information.

In the digital age, identity theft often goes unnoticed amidst our carefree use of social media, internet platforms, and credit card-based services. However, once you fall victim to this crime, it can quickly transform into a harrowing ordeal. Victims find themselves grappling with the frustration and confusion of having their bank accounts or credit cards fraudulently used, leaving them with the daunting task of repairing their credit.

Zander Identity Theft Protection prioritizes loss prevention and notifications due to Zander's primary role as an insurance provider. This is a key differentiator from other identity theft products like Norton LifeLock or Complete ID. The backing of an insurance company provides added peace of mind in the unfortunate event of identity theft, a significant benefit not typically found in most other identity theft products.

Zander Identity Theft Protection's emphasis on cost-effectiveness comes at the expense of distinctive features and thorough identity protection measures. The website provides minimal information about the program, giving the impression that identity protection is merely a tactic to draw attention to Zander Insurance's other prominent offerings like disability, vehicle, and health insurance. While Zander Identity Theft Protection may offer basic protection at a low cost, it lacks the extensive features, user-friendly interface, and robust identity theft safeguards found in competing products. Without these essential elements, it's challenging to recommend Zander Identity Theft Protection for anything beyond fundamental protection.

Zander Identity Theft Protection: Plans and pricing

The main selling point here is the price. For just $6.75 per month, this app provides essential features like fraud alerts, bank compromise notifications, and social security theft protection. Opting for an annual plan at $75—equivalent to $6.25 per month—offers additional savings. You also get access to phone-based customer support for resolving any issues.

While the features aren't groundbreaking, the app does offer coverage for Home Title Fraud and Dark Web monitoring. It includes protection for up to $1,000,000 in Stolen Funds & Expenses. The lost wallet service stands out by quickly deactivating credit cards and replacing items lost from your wallet or handbag.

This combination of affordability and comprehensive basic coverage makes it a practical choice for those looking to protect their identity without breaking the bank.

The family plan offered is a supplementary option that comes with a monthly fee of $12.90 (which translates to an annual cost of $145). This plan is designed to cater to families, providing coverage for two adults and an unlimited number of children.

A key advantage of the family plan is the enhanced coverage for Stolen Funds & Expenses, which is increased to a substantial $2,000,000. However, it's important to note that each participant in the plan has a coverage cap of $1 million.

By opting for the family plan, individuals can enjoy the peace of mind that comes with knowing that their family's financial well-being is protected in the event of unauthorized transactions or fraudulent activities. The coverage offered can help mitigate the impact of financial losses resulting from stolen funds or unexpected expenses, providing families with a safety net in challenging situations.

For families who value comprehensive financial protection and want to safeguard their finances against potential threats, the family plan is a valuable consideration. It offers an expanded level of coverage at an affordable monthly or annual cost, ensuring that all family members are covered under a single plan.

The Elite Plan is a premium-tier option that offers similar minor savings when paid annually. It is accessible at $11.99 per month for an individual or $21.99 per month for a family. This plan encompasses all the features of the lower-tier plan, along with notable additions. These include UltraVPN, which supports up to 20 devices and normally costs $2.99 per month when paid annually, UltraAV Antivirus, Experian Credit Lock, monitoring for new accounts, and account takeover monitoring. This combination of features makes it an attractive package for individuals seeking both a VPN and an antivirus solution.

Zander Identity Theft Protection: Interface

Zander Identity Theft Protection's straightforward, white interface is a testament to its dedication to the basics. The app presents alerts related to your identity protection, such as suspicious activity on your bank account or credit card. While it excels in terms of interface and design, falling short when compared to our top choice, Norton LifeLock, which offers a more refined appearance.

Unlike Norton LifeLock, Zander Identity Theft Protection lacks engaging wizards that provide detailed explanations of various aspects of identity protection. It also falls short in providing frequent status updates, leaving users uncertain about their progress in safeguarding their identity. This lack of guidance can be particularly frustrating for those unfamiliar with identity theft protection measures.

Furthermore, Zander Identity Theft Protection's limited features may not cater to users seeking comprehensive identity protection. It lacks certain essential tools, such as credit monitoring, which is a crucial component of identity theft protection. Without credit monitoring, users are unable to track changes in their credit reports and may miss out on potential indicators of identity theft.

While Zander Identity Theft Protection offers a simple and easy-to-use interface, its lack of robust features and user guidance may leave users wanting more. For a more comprehensive identity theft protection solution, it may be advisable to consider alternatives such as Norton LifeLock or other providers that offer a wider range of features and a more engaging user experience.

The Zander Identity Theft software for iOS smartphones has faced criticism from users who have expressed their dissatisfaction through negative reviews. The app, which aims to protect users from identity theft, has received an overall score of 2.4 out of 5 stars, with a significant number of 1-star reviews.

One of the main issues highlighted by users is the app's account creation process, which is described as challenging and confusing. The process reportedly involves multiple steps, including providing personal information and setting up passwords, which can be frustrating for users.

Furthermore, users have expressed concerns about the requirement for online logins to view phone alerts. This means that in order to access important security notifications and alerts related to potential identity theft attempts, users must log in to their account on the Zander Identity Theft app. This additional step can be inconvenient and time-consuming, especially in situations where users need to respond quickly to potential threats.

Another significant problem mentioned in user reviews is the difficulty of canceling the app's subscription. Users have reported encountering obstacles when attempting to cancel their subscription, such as complex cancellation procedures, lack of clear instructions, and unresponsive customer support. This can lead to frustration and difficulty in discontinuing the service.

The negative reviews received by the Zander Identity Theft software reflect the challenges users have faced with the app's account creation, online login requirements, and cancellation process. These issues undermine the app's intended purpose of providing identity theft protection and highlight the need for improvements to enhance the user experience.

Zander Identity Theft Protection: Features

The primary takeaway from Zander Identity Theft Protection is that its features are fairly ordinary. This suggests that while you may be paying a lower price, you are not receiving exceptional features. The app provides standard fraud warnings and safeguards similar to those found in other identity theft protection applications. Additionally, most of these applications offer a hotline number to speak with an agent, which is not a unique feature of Zander.

Concerning theft protection insurance, Zander Identity Theft Protection offers reimbursement for stolen funds and related expenses. The base-level plan provides coverage up to $1 million, while the higher-tier plan covers up to $2 million.

Zander Identity Theft Protection: Support

Zander Identity Theft Protection offers support services to help use its service. Included is 24/7/365 support that provides round-the-clock support from U.S.-based recovery specialists who can assist with various identity theft issues. Their customer support team can be reached by phone at 1(888) 210-32743.

Unfortunately, individuals seeking alternative support resources, such as a comprehensive support portal, informative videos, interactive chat support, or an engaging community forum, may be left wanting. Our evaluation did not uncover the presence of any of these options within the platform. A support portal serves as a centralized hub where users can find a wealth of documentation, tutorials, FAQs, and troubleshooting guides, enabling them to resolve issues independently. Helpful videos, on the other hand, provide visual demonstrations and step-by-step instructions, catering to various learning preferences. An interactive chat feature allows users to connect with support representatives in real-time, offering immediate assistance and resolving complex queries efficiently. Moreover, an interactive forum, where users can interact, share experiences, and seek advice from peers and experts, fosters a collaborative problem-solving environment. The absence of these features limits the platform's ability to cater to users who prefer alternative support channels, potentially hindering their experience and satisfaction.

Zander Identity Theft Protection: The competition

Of all the identity theft protection services we reviewed, Zander offered the most affordable option. However, its feature set was limited. While Zander's pricing might seem low, a Costco membership is required to access their lowest-priced package. If you have the Costco Exec plan, which costs $120 per year, Complete ID is more expensive at $8.99 per month.

At its core, Zander's coverage serves as a platform for monitoring fraud alerts and facilitating collaboration with customer service to resolve issues. While it may not directly compete with established identity theft protection companies such as Equifax, Experian, or Norton, Complete ID emerges as the closest rival solely due to comparable pricing.

Zander's higher tier offering includes a VPN and antivirus software, making it a more comprehensive choice for those seeking a bundled solution. The inclusion of a VPN from a reputable provider like UltraVPN is a significant advantage, as many ID theft protection services offering VPNs don't specify the provider or whether essential features like a kill switch are included.

Zander Identity Theft Protection: Final verdict

Zander's basic Identity Theft Protection plan, while affordable, may not provide the same level of comprehensive support and features as more specialized options like IDNotify, Complete ID, Norton LifeLock, or IdentityForce. Its generic nature might not be as appealing to those seeking a highly customized or advanced solution.

Choosing an identity theft protection service based solely on price leaves you at risk for insufficient protection. While the service offers basic alerts and protections, the website lacks detailed information about its features. A more comprehensive explanation of the alerts and customer service hotline would enhance transparency. Identity theft is a serious issue, and selecting a product based solely on low cost may not be the best course of action to provide adequate security for you and your family.

We've also listed the best antivirus software.

Our series on identity theft protection apps will evaluate the features, pricing options, competition, and also the overall value of using each app. However, these are not full hands-on reviews since evaluating identity theft protection apps is almost impossible. It would require several months of testing, purposefully hacking accounts to see if the protection app works, handing over personally identifiable information, performing multiple credit checks, and risking exposure of the reviewer’s personally identifiable information.

Within the vast digital landscape of the Internet, there exists a sinister underbelly that poses significant threats. Beyond the visible realm of social media platforms, where trolls relentlessly seek to humiliate and torment users, a more insidious danger lurks. Criminal organizations engage in the illicit trade of personal information, stealing sensitive data such as credit card numbers, home addresses, and birth dates. This stolen information is then sold to the highest bidder on the black market. The scope of this criminal activity is extensive, ranging from compromising retirement accounts (401K logins) to hijacking social media accounts. These hackers are actively seeking innovative methods to undermine individuals' financial interests, leaving no stone unturned in their quest for personal gain.

According to experts, illegal activity on the Dark Web, as it is currently known, constitutes approximately 5% of global internet traffic. This staggering statistic highlights the scale of the issue. While some apps offer a degree of support, such as safeguarding your credit card information on e-commerce websites and alerting you to insecure connections, others focus on protecting your personal information by allowing you to check your credit report and assess the extent of your online exposure.

Rather than attempting to piecemeal protection together, finding a solution that addresses multiple protection needs is a wiser strategy. IdentityForce, one of the most comprehensive identity theft protection programs, stands out with its extensive range of functions, including a VPN, a cornerstone of online security.

Beyond safeguarding your credit card and social security number, IdentityForce goes a step further by shielding you from potential data leaks rather than merely analyzing them. To assist in evaluating the program's features and pricing options, potent tools are available, such as the accessibility of an identity theft protection specialist through phone or chat 24/7. The only notable downside is that the premium plans come at a significantly higher cost compared to more affordable, basic theft protection apps.

IdentityForce: Plans and pricing

IdentityForce offers a range of service plans designed to cater to various needs. Individuals who opt for annual payments can take advantage of special discounts, which is particularly beneficial considering the higher cost of the top-tier plan. Furthermore, the 30-day trial period allows potential customers to thoroughly evaluate the service before committing to a long-term subscription.

The UltraSecure Plan, the most affordable option, starts at just $19.90 per month. For those who prefer to commit to a yearly subscription, we offer a discounted rate of $16.66 per month, bringing the total cost to $199.90 per year. Even at this low price point, the UltraSecure Plan delivers a robust suite of services, including comprehensive identity theft monitoring across the dark web and social media platforms.

In addition to these essential features, the UltraSecure Plan also provides up to $1 million in identity theft insurance, offering peace of mind in the event of a breach. This coverage can help cover the costs associated with restoring your identity and credit, ensuring a smooth recovery process.

To enhance your financial security, consider upgrading to the UltraSecure & Credit package, a premium offering. The monthly fee is set at $34.90, with an annual payment option of $349.90, effectively reducing the monthly cost to just $29.16. This plan not only includes all the features of the standard tier but also provides additional benefits. These enhancements encompass comprehensive credit monitoring from three bureaus, detailed credit reports, up-to-date credit scores, a credit score tracker, and a credit score simulator, giving you a total view of your credit standing.

In addition to individual plans, there are two tiers of family plans with identical services but a $5 monthly surcharge. Each family plan includes coverage for two adults and up to 10 children for this modest price increase.

IdentityForce: Interface and mobile app

When it comes to theft prevention, choosing the right software is crucial. The website plays a significant role in this process as it offers insights into the features provided and conveys the company's professionalism. Unfortunately, some identity theft protection organizations have poorly designed and confusing websites, creating a negative first impression. In contrast, IdentityForce stands out with its clear and comprehensive website, presenting a full list of features in an easily navigable format.

IdentityForce's dashboard revolutionizes identity theft protection with its intuitive and user-friendly design. It presents all crucial information in a visually appealing and easy-to-understand format, making it a breeze for users to manage and safeguard their identities.

The dashboard features a row of clearly labeled icons, each representing a different aspect of identity protection. Users can quickly navigate to sections dedicated to credit checks, banking details, car loans, retirement plans, and more. The spacious sections provide ample room for personal data, ensuring that users have enough space to fill in all relevant information.

To further enhance usability, IdentityForce's dashboard enables users to effortlessly input their personal data. The fields are clearly labeled, and the dashboard provides helpful prompts to guide users through the process. Whether they need to provide their driver's license number, passport information, or other sensitive details, users can do so with confidence, knowing that IdentityForce's secure platform will safeguard their data.

The dashboard also includes a progress bar that tracks the user's completion of their identity protection profile. This visual indicator motivates users to fill in all the necessary information, ensuring that they receive comprehensive protection against identity theft.

Overall, IdentityForce's dashboard sets a new standard for identity theft protection. Its user-friendly interface, spacious sections, clear prompts, and progress bar make it easy for users to take control of their identities and protect themselves from potential threats.

Both iOS and Android offer the app, but their user experiences differ significantly. The Android version of the app has received a moderate rating of 2.6 out of 5 stars, indicating dissatisfaction among many users. Numerous reports highlight unreliability, frequent crashes, and login issues as major pain points for Android users. These problems can be incredibly frustrating, as they can prevent users from accessing their accounts or using the app's features effectively.

In comparison, the iOS version of the app fares slightly better, with a rating of 3.0 out of 5 stars. While this rating suggests that the iOS app is more reliable than its Android counterpart, it still has its issues. Users have reported problems such as credit scores not updating, encountering "Server error messages," and experiencing account lockouts due to login difficulties. These issues, while less prevalent than on Android, can still be inconvenient and frustrating for iOS users.

IdentityForce: Features

IdentityForce, known for its identity protection services, surprisingly includes a VPN tool as part of its offerings. The VPN, accessible through the Mobile Defense Suite of the mobile app, boasts the ability to alert users to various threats such as rogue apps, spyware, and unsecured Wi-Fi connections. However, it is essential to note that this VPN is solely available for mobile devices and does not extend protection to PCs. Unfortunately, crucial details about the VPN remain unclear, including its location, "No logs" policy, and the presence of a built-in "Kill switch." Due to these uncertainties, we recommend considering a more established and comprehensive VPN for anything beyond casual use.

Another notable feature of IdentityForce is its ability to monitor "Payday loan" hacks, a security concern where someone fraudulently borrows money using your identity. This prompt notification allows you to immediately address the issue with your bank or credit card provider. Furthermore, IdentityForce also tracks sex offenders who may have utilized your personal information to circumvent local laws that require them to register their identity and location.

IdentityForce's premium plans provide a robust suite of features designed to offer comprehensive protection against identity theft and online threats. At the core of these plans is $1 million in theft protection, ensuring that members have access to financial assistance and resources in the event of identity theft. Additionally, the plans include lost wallet assistance, a valuable service that helps members quickly cancel and replace lost or stolen credit cards, driver's licenses, and other essential documents.

Furthermore, IdentityForce's premium plans feature Dark Web data analysis, continuously monitoring the dark web for any sign of compromised personal information, such as passwords, credit card numbers, and social security numbers. If any sensitive data is found, members are promptly notified and provided with guidance on how to mitigate the risk and protect their accounts.

To enhance convenience and security, IdentityForce provides a mobile password manager as part of its premium plans. This tool allows members to securely store and manage their passwords across multiple devices, making it easier to use strong and unique passwords for all online accounts. The password manager also includes a password generator, which creates complex and random passwords to enhance account security.

IdentityForce's premium plans also include social media identity monitoring, which proactively scans social media platforms for unauthorized use of members' personal information. This feature helps detect potential identity theft attempts early on, allowing members to take prompt action to protect their online reputation and prevent further damage.

By combining these features within its premium plans, IdentityForce offers a comprehensive solution that addresses various aspects of identity protection. The $1 million theft protection, lost wallet assistance, Dark Web data analysis, mobile password manager, and social media identity monitoring work together to provide members with peace of mind, knowing that their personal information is being actively monitored and protected.

IdentityForce: The competition

Among IdentityForce's notable competitors is Norton Lifelock. These solutions offer similar monitoring tools for bank accounts and credit cards, including credit check surveillance, malware blocking, and phishing scam prevention.

Norton LifeLock and IdentityForce offer $1 million in identity theft protection insurance, ensuring coverage for out-of-pocket expenses and lost wages if your bank accounts or credit cards are compromised. LifeLock offers a lower starting price of $11.99 per month, or even less when paid annually with a discount.

IdentityForce: Final verdict

IdentityForce provides more than just standard malware blockers, identity theft insurance, and credit check monitoring. The $1 million insurance included in both premium plans stands out, and the VPN service on smartphones is an added bonus. However, the service has some drawbacks. The apps are buggy and unsatisfactory, the pricing is more costly than some competing products, and furthermore child protection incurs additional fees.

Potential users of IdentityForce should also factor in that the app consolidates all identity protection features into a unified dashboard, eliminating the need for users to install and maintain numerous apps for this comprehensive protection. In our view, this is of significant benefit, with a streamlined approach offering a definite advantage.

We've also highlighted the best identity theft protection services

Our series on identity theft protection apps will evaluate the features, pricing options, competition, and also the overall value of using each app. However, these are not full hands-on reviews since evaluating identity theft protection apps is almost impossible. It would require several months of testing, purposefully hacking accounts to see if the protection app works, handing over personally identifiable information, performing multiple credit checks, and risking exposure of the reviewer’s personally identifiable information.

Despite the passage of time, virtually all reviews and news articles about Experian IdentityWorks commence with the same disclaimer about the data breach. This assessment is no different, yet it's debatable if that's entirely just. IdentityWorks, a brand you might not recognize, is a subsidiary of Experian, a name you may be familiar with, albeit not for favorable reasons. In 2015, this consumer credit reporting agency disclosed one of the most prominent data breaches up to that point, leading to the leak of over 15 million customer records. While there have been subsequent data breaches, perhaps the irony of a credit reporting agency suffering a significant breach is what garnered global attention.

More than a decade has passed since the incident in question. Serious movie enthusiasts will recognize this reference, but it may also remind some of a scene from The World According to Garp, where Robin Williams plays a character in search of a home. Unexpectedly, a plane crash-lands in the living room, and Williams' character decides to buy the house. He reasons, "The chances of another plane hitting this house are astronomical." The same logic applies here. Experian has likely taken steps to improve its data security more than most companies, and one could argue that the chances of another major data breach are, at best, "astronomical."

Experian IdentityWorks: Plans and pricing

The Basic plan, a free tier of Experian, offers limited features. It includes a complimentary Experian credit report, FICO score, dark web surveillance report, and FICO score tracker. While cost-effective, this plan provides minimal protection.

The Premium plan offers a comprehensive range of features designed to protect adults from identity theft and fraud. Priced at $24.99 per month, this subscription service provides robust monitoring and alerts to safeguard sensitive personal information.

One of the key features of the Premium plan is 3 bureau credit monitoring. This service monitors your credit reports from the three major credit bureaus—Experian, Equifax, and TransUnion—and notifies you of any changes or suspicious activity. This allows you to stay informed about your credit profile and quickly identify any potential issues, such as unauthorized inquiries or fraudulent accounts.

To enhance account security, the plan offers financial account takeover alerts. These alerts vigilantly monitor your financial accounts for any unauthorized transactions or changes. By doing so, this feature safeguards your bank accounts, credit cards, and investment accounts against potential compromises. If any suspicious activities are detected, you will receive immediate notifications, allowing you to take prompt action to secure your accounts effectively.

Within the Premium plan's robust offerings, change of address alerts stand out as a crucial feature. This service keeps a watchful eye on public records to detect any modifications to your address, such as alterations to your driver's license or voter registration. Identity thieves frequently exploit change of address requests to reroute your mail, allowing them to pilfer confidential documents. However, this alert system safeguards you by promptly notifying you of any unauthorized changes, empowering you to take proactive steps to shield your identity from harm.

In addition to its monitoring features, the Premium plan provides social network monitoring alerts. This service vigilantly scans social media platforms for any unauthorized use of your name, photos, or personal information. Given that social media accounts are frequent targets for identity thieves, this alert system keeps you informed of potential online fraud attempts.

Among the many benefits of the Premium plan, the most notable feature is the up to $1 million in identity theft insurance it provides. This coverage acts as a financial safety net in the unfortunate event you become a victim of identity theft. The insurance covers expenses associated with restoring your identity, including legal fees, lost wages, and credit repair. This coverage offers invaluable peace of mind, knowing that you have a support system in place to help you recover from the devastating impact of identity theft.

The Premium plan provides a comprehensive array of security features to safeguard adults from identity theft and fraudulent activities. This subscription service offers robust monitoring, timely alerts, and substantial insurance coverage, creating an invaluable layer of protection for your sensitive personal information.

For families with more than one adult, the top-tier Family plan is the best choice. With a monthly cost of $34.99, this plan covers two adults and up to ten children, offering all the features of the Premium plan except for one minor difference.

The assumption of identity theft prevention software that users could have "up to" 10 children is perplexing, particularly given that the average number of children per family in the US is only two, and even fewer in the UK. Despite this, IdentityWorks inexplicably offers pricing options that accommodate up to 10 children and one or two adults. This pricing structure stands in stark contrast to the reality of family sizes in most countries and raises questions about the rationale behind such an assumption.

Regrettably, annual discounts are unavailable at this time. Instead, a brief 7-day free trial is offered. However, it necessitates purchasing the plan and then canceling it within the trial period, effectively converting it into a money-back guarantee during the first week.

Experian IdentityWorks: Interface

Thank goodness we're working with a major corporation like IdentityWorks, which has the resources to create a user-friendly and feature-rich app. IdentityWorks' dashboard features a minimalist design with tabs at the top, making it easy for users to navigate and find the information they need. The dashboard also includes a wizard that shows users how many steps they've completed and how many accounts they've configured, much like how Norton LifeLock presents everything in a straightforward and accessible way.

In contrast to PrivacyGuard, IdentityWorks' interface is clean and understated, giving users the impression that they are working on something important rather than playing a game. PrivacyGuard's website and app have a bit too much color, which can be distracting and overwhelming for some users.

IdentityWorks' app also includes a number of features that make it easy for users to manage their identities and protect their privacy. For example, users can use the app to create strong passwords, monitor their credit reports, and receive alerts about potential identity theft. The app also includes a variety of tools that can help users recover their identities if they are ever stolen.

Overall, IdentityWorks is a great option for users who are looking for a comprehensive and easy-to-use identity management solution. The app's clean interface, user-friendly features, and robust security make it a top choice for anyone who wants to protect their identity and privacy online.

While the Identity Works website provides links to Android and iOS apps, many consumers are unaware of their existence. Unfortunately, the linked apps are for the Experian app, not a dedicated IdentityWorks app. This oversight is disappointing for consumers seeking a comprehensive identity management solution.

Experian IdentityWorks: Features

While Experian boasts a vast library of threat detection information on their website, app, and through hundreds of blog posts, IdentityWorks sometimes overlaps functionality offered by Norton LifeLock and similar products. You can monitor your credit, check your score, receive alerts about potential identity theft attempts, and even be notified of nearby registered sex offenders – all fairly common features. However, IdentityWorks does differentiate itself with a few unique offerings.

Verification of court records is a unique feature of IdentityWorks that sets it apart from other programs. You will be notified if there are any changes or updates to your court records (if they exist). Additionally, IdentityWorks offers a more accurate simulation of credit checks and FICO scores. The frequency of access to these credit checks differs between the Premium and Family versions. With Premium, you can check your daily FICO credit score. On the other hand, with Family, you receive a daily Experian credit report, which may be more frequent than some users need.

Experian IdentityWorks: The competition

In the realm of identity theft protection, Norton LifeLock stands as a prominent rival to Experian. Those familiar with the industry are well aware of LifeLock's leadership position, with Experian also being a recognizable name. While Experian primarily operates as a credit reporting organization, Norton emphasizes security. This distinction grants Norton an advantage in addressing various ways individuals' credit can be compromised, whether through their own actions or by malicious external entities. However, potential users face a choice regarding their primary concern – safeguarding their identity and reputation from theft or protecting their creditworthiness to facilitate significant purchases like homes or cars. Though both aspects are equally vital, users must carefully consider the product they select to align with their specific needs.

Experian IdentityWorks: Support

Experian doesn't provide a specific phone number or email address for direct contact regarding issues. Instead, clicking on "Contact us" directs users to a help center with various articles. For immediate assistance, Experian recommends obtaining an Experian credit report and calling the phone number provided on the report.

To enhance user satisfaction, we would suggest more streamlined and accessible communication channels for users to reach out to Experian.

Experian IdentityWorks: Final verdict

In today's digital age, safeguarding personal identity has become paramount. With the proliferation of online transactions, social media platforms, and interconnected devices, our personal information is more exposed than ever before. While credit protection is essential, it only addresses a limited aspect of the potential risks associated with identity theft.

Identity theft encompasses a wide range of fraudulent activities that can have devastating consequences for victims. Criminals can use stolen personal information to open credit accounts, apply for loans, file fraudulent tax returns, or even commit crimes in the victim's name. The impact of identity theft can extend far beyond financial loss, as it can damage credit scores, harm reputations, and lead to emotional distress.

Experian IdentityWorks is one of the leading identity theft protection services available. It offers a comprehensive suite of features designed to help individuals safeguard their personal information and mitigate the risks of identity theft. These features include credit monitoring, fraud alerts, identity theft insurance, and access to a dedicated fraud resolution team.

Experian IdentityWorks' teaching materials are particularly noteworthy. These materials provide valuable information on identity theft prevention and best practices for protecting personal information. The materials are presented in a clear and engaging format, making them accessible to individuals of all ages and backgrounds.

Ultimately, the decision of whether or not to use Experian IdentityWorks is a personal one. Those who are primarily concerned with their finances and credit may find Experian IdentityWorks to be a smart alternative to other identity theft protection services. However, customers who are concerned about Experian's past data breach may want to consider other options.

We've also highlighted the best identity theft protection

Our series on identity theft protection apps will evaluate the features, pricing options, competition, and also the overall value of using each app. However, these are not full hands-on reviews since evaluating identity theft protection apps is almost impossible. It would require several months of testing, purposefully hacking accounts to see if the protection app works, handing over personally identifiable information, performing multiple credit checks, and risking exposure of the reviewer’s personally identifiable information.

Undoubtedly, Norton is synonymous with online consumer security and safety. In 1982, Norton LifeLock's predecessor, Symantec, was established. The brand's prominence stems from its renowned antivirus software, which comes preinstalled on many PCs. Despite potential skepticism, the Norton LifeLock identity theft protection app provides reassurance. Trusting this software with personal information is facilitated by the brand's reputation and the company's established presence.

Norton LifeLock: Plans and pricing

LifeLock's Standard package includes monitoring of one credit bureau, protection against theft of your social security number, up to $25,000 in theft protection insurance, and coverage of up to $1 million for assistance from attorneys and experts. The annual subscription fee is $89.99 for the first year, equivalent to $7.50 per month, or $11.99 per month if paid monthly. However, after the first year, the annual price significantly increases to $124.99 per year, or approximately $10.42 per month.

We previously mentioned that pricing can be confusing, but LifeLock provides clear and organized pricing information. They display prices by the month, year, initial year, and subsequent years. This makes it easier for customers to understand the cost of their subscription.

The higher tier plan is the $30 Ultimate Plus plan. This plan provides users with comprehensive protection, including credit monitoring from all three credit agencies, $1 million in protection, 401K protection, and home title monitoring. Monthly payments for this plan are $34.99, while annual subscriptions offer a better deal. For the first year of service, the annual subscription costs $239.88, which works out to $19.99 per month, with subsequent years' annual subscriptions at $339.99.

Note that each of the above plans are for individuals. There is also a family plan available for two family members, but it does not list the number of included children. Costs also increase, as expected, for example the Ultimate Plus plan for two adults will cost $69.99/month for the first year paid monthly, or when paid annually it works out to $32.99/month for the first year, and then $56.67/month for the subsequent years. The Ultimate Plus plans also have the benefit of a VPN, Norton’s Secure VPN.

While there is no free trial, there is a 60-day money back guarantee on the annual plans.

Norton LifeLock: Interface

Norton's iconic yellow interface, likely protected by copyright, immediately evokes a sense of caution and warning, akin to entering a construction zone or encountering police tape. Despite its straightforward and appealing design, the consistent use of yellow serves as a constant reminder of the seriousness of identity protection.

The dashboard serves as a comprehensive hub, providing users with straightforward access to an array of features and settings. This user-friendly interface streamlines navigation, enabling users to swiftly locate and activate security measures for both their phones and credit cards. The privacy section is meticulously designed to safeguard sensitive information, offering users the ability to effortlessly enhance the security of their personal devices and financial transactions. Furthermore, a dedicated section empowers users to conveniently view their personal identifiable information, ensuring they retain control over their data. By presenting a clear and organized layout, the dashboard not only simplifies navigation but also reinforces the user's sense of privacy and control over their personal information.

When it comes to safeguarding your personal information and preventing identity theft, employing a Virtual Private Network (VPN) can be a highly effective measure. However, it's important to note that not all identity theft protection programs include a VPN as a standard feature. Some programs may offer it as an optional add-on for an additional monthly fee, while others may not provide it at all. For instance, LifeLock, which is renowned for its identity theft protection services, previously included Norton Secure VPN on the standard individual and family plans. However, this feature is now only offered on the combination Lifelock plan with the Norton 360 plan,as expected for an additional cost.

The significance of using a VPN in conjunction with identity theft protection cannot be overstated. A VPN encrypts your internet traffic, making it virtually impossible for unauthorized individuals to intercept and steal your sensitive data. This added layer of protection is crucial in today's digital landscape, where cybercriminals are constantly devising new ways to exploit vulnerabilities and access personal information.

Without a VPN, your online activities can be easily tracked and monitored by malicious actors. They can potentially gain access to your browsing history, online banking information, social media accounts, and other valuable data. By utilizing a VPN, you can effectively conceal your IP address and encrypt your data, making it extremely difficult for cybercriminals to track your online activities and steal your identity.

Therefore, if you're serious about safeguarding your personal information and preventing identity theft, it's essential to choose an identity theft protection program that includes a VPN as a standard feature or offers it as an affordable add-on. Investing in a reliable VPN service can significantly enhance your online privacy and security, providing an extra layer of protection against identity thieves and other cyber threats.

Norton LifeLock: Features

LifeLock offers a suite of features designed to safeguard users' sensitive information. These features are comparable to those provided by similar programs such as IdentityForce and IDShield. However, LifeLock stands out by presenting these features within a meticulously crafted, user-friendly interface. The interface's design reflects a deep understanding of user needs and a commitment to delivering a seamless experience.

One key aspect of LifeLock's interface is its simplicity. The layout is clean and uncluttered, with each feature clearly labeled and easy to find. This simplicity makes it easy for users to navigate the program and access the tools they need quickly and efficiently.

Another strength of LifeLock's interface is its intuitiveness. The program's features are organized in a logical way that follows the natural flow of a user's thought process. This intuitiveness minimizes the need for users to refer to manuals or tutorials, making it easy for them to get started with LifeLock right away.

In addition to its simplicity and intuitiveness, LifeLock's interface is also most certainly visually appealing. The program features a modern, minimalist design that is both attractive and professional. This aesthetic appeal enhances the user experience, making it more enjoyable and satisfying to use LifeLock.

LifeLock's interface exemplifies the program's dedication to providing an exceptional user experience. By harmonizing simplicity, intuitiveness, and visual allure, LifeLock has crafted an interface that effortlessly allows users to safeguard their sensitive information, fostering peace of mind.

Furthermore, the interface of LifeLock is arguably easier to use, and also cleaner, which means you’ll often find more of the options available with less clicks.

Norton LifeLock: The competition

Similar to tech giants like Facebook and Google, Norton LifeLock stands out as a security firm with unparalleled immediate brand awareness, especially regarding consumer safety. Factors contributing to this recognition include its extensive advertising campaigns on network television and its long-standing presence in the industry. For those who have used computers during the early Windows and Mac eras, the Norton name likely holds familiarity and trust.

In the realm of identity theft protection apps, competitors must contend with the highly respected Norton brand, renowned for its cybersecurity offerings. While lesser-known options such as IdentityForce and IDShield provide similar features, they lack the widespread recognition of Norton. ADT, known for its physical home security solutions, also offers an identity theft protection app, but it falls short in terms of household recognition when compared to Norton.

LifeLock shares many similarities with IdentityForce and IDShield in terms of its features. The premium tier of LifeLock stands out with exclusive offerings such as 401K protection, crime tracking tools under your name, and monitoring across all three major credit agencies. Additionally, the Advantage plan and above provide exceptional features like TransUnion Credit Lock and PayDay Loan Lock services, making LifeLock a compelling choice for identity protection.

In the realm of identity theft protection, IDShield differentiates itself from its rival LifeLock by providing various exclusive features. Notably, IDShield's mobile application integrates social media monitoring, a crucial aspect in the current digital landscape where personal information is frequently shared publicly. This additional layer of protection empowers users to oversee their online presence and promptly respond to potential threats, ensuring enhanced security and peace of mind.

One of IDShield's strengths lies in its collaboration with criminal justice professionals. This valuable service offers users expert insights and guidance through the intricate legal system in the event of identity theft. Criminal justice professionals can provide valuable advice on effectively reporting the crime, acquiring official police reports, and assisting users in understanding the various steps involved in the legal process. This collaboration ensures that users receive comprehensive support throughout their journey to restore their identity and seek justice.

In contrast to LifeLock's premium plans, which lack monitoring and tracking features, IDShield offers these features as part of its more affordable plans. This strategic move by IDShield makes comprehensive protection accessible to a wider range of users, enabling them to enjoy robust security without exceeding their budget.

Standing out as a compelling option for individuals seeking comprehensive identity theft protection, IDShield offers competitive pricing and additional features. Its focus on social media monitoring, discussions with criminal justice professionals, and inclusive pricing plans empowers users to effectively safeguard their personal information. This sets IDShield apart from its competitors and provides users with the tools they need to protect their identity.

Norton LifeLock: Support

All LifeLock plans provide round-the-clock live support, with a toll-free number prominently displayed on their website, which we certainly appreciate. While there's no chat, email, or support portal, the top-tier plan offers higher priority support.

While there are blog articles and answers to frequently asked questions, the website lacks video content, whitepapers and webinars.

Norton LifeLock: Final verdict

Norton LifeLock operates in a competitive landscape, where it must contend with numerous other identity theft protection software providers. While many of these apps offer comparable features, brand awareness plays a crucial role in differentiating Norton LifeLock from its rivals.

One potential challenge for Norton LifeLock lies in the complexity of its paid plans. Customers are required to choose from various options, which can be overwhelming and make it difficult to determine the most suitable plan for their family size and personal security needs. This complexity could potentially deter some potential customers from selecting Norton LifeLock.

However, despite this potential drawback, Norton LifeLock's interface stands out for its clean design and ease of use. All the features are presented in a user-friendly manner, making it easy for customers to navigate and utilize the software effectively. This user-centric approach is a commendable aspect of Norton LifeLock's offering, as it enhances the customer experience and satisfaction.

Overall, while Norton LifeLock faces competition from other identity theft protection software, its brand awareness and well-designed user interface provide strong competitive advantages. Nevertheless, simplifying its paid plans could further improve the customer experience and make it easier for potential customers to choose the most appropriate plan for their needs.

We've also featured the best identity theft protection, best antivirus and best VPN

McAfee True Key is a simple password manager which is distinctly lacking in advanced features, but, somehow, still manages to have a lot of appeal.

Maybe it’s the platform support, with browser extensions and mobile apps to ensure it runs almost anywhere. True Key’s ease of use is a big plus. It doesn’t hurt that it’s produced by one of the biggest and most experienced security names in the business. Oh, and a free version means that, if you still like the sound of the app by the end of this review, you can try it out right away. If you only need the password manager essentials, could McAfee True Key be the perfect app for you?

McAfee True Key: Pricing

McAfee True Key has a free version which gives you access to all its features, but can only store 15 usernames and passwords.

You can’t buy True Key as a stand-alone password manager any more, but an unlimited version of the app (which stores as many passwords as you need) comes bundled with every McAfee security suite.

The cheapest option, McAfee True Protection Basic, gives you True Key, antivirus and unlimited VPN for one device, and is priced at a very low $29.99 in year one, though leaps to $89.99 on renewal.

McAfee True Protection Essential is essentially the same package but with antivirus and VPN for five devices. It’s only a little more expensive initially at $39.99 in year one, $119.99 on renewal.

McAfee’s renewal charges are very similar to the competition, but if you could use an antivirus and full VPN, the first year prices are seriously cheap. Sign up with Dashlane’s Premium Plan, for instance, and you’ll pay $59.88 for the password manager and a VPN alone.

McAfee True Key: Features

True Key is a basic password manager which allows users to create secure logins, store and share them across all their devices. And we do mean ‘all’: with Android and iOS apps for mobile devices, and browser extensions for Chrome, Edge and Firefox covering everything else, you can run it almost everywhere.

The True Key Wallet is a place where you can store personal details - names, addresses, phone numbers, date of birth and more. This is only useful as a form of secure storage, though. True Key can’t use this kind of information to fill forms, unlike Dashlane and other top password managers.

Our favorite True Key feature is its excellent multi-factor authentication support. There’s nothing more important to protect than your password manager account, so it’s great to see that True Key doesn’t solely rely on a master password. You can optionally ask True Key to protect its login with another factor - a trusted device, your Windows Hello PIN or biometric authentication - to help keep your valuable passwords safe from snoopers.

McAfee True Key: Performance

If you’re not keen on manually entering all your passwords into McAfee True Key, we’ve good news: the app can import stored passwords from Edge, Chrome, LastPass and Dashlane, while a generic CSV import might work with other apps. We tried importing 600+ Dashlane logins and True Key appeared to handle everything correctly, including multiple logins for the same site.

There’s not much in the way of advanced, or even fairly standard functionality. True Key doesn’t have secure password sharing, for instance. It can’t fill in forms with delivery addresses or credit card details, and there’s no ‘Password Health’-type feature to warn you about reused or weak passwords.

When it comes to the most basic ‘username and password’ tasks, though, True Key works reasonably well. Usernames and passwords are captured automatically as you enter them. When you’re creating an account, it can generate and enter a secure password in a couple of clicks. When we opened a login page, True Key displayed any matching profile (that could include multiple usernames if you’ve several accounts on the site), and clicking the profile logged us in successfully.

McAfee True Key: Ease of use

True Key installs easily, and after prompting us to choose a master password, we imported almost 700 logins in just a few seconds.

Creating new logins isn’t quite as simple as we’d like. When a site asks for your email, for instance, Dashlane can automatically enter your main email address in a couple of clicks: True Key leaves you to do this yourself.

There’s better news with new passwords, though. True Key automatically displays its icon in password boxes, and clicking this allows the app to generate and insert a secure password. You get to choose what the password contains, too - using your rules on symbols, upper and lower case letters, numbers and more - to match your or the site’s needs.

Visit any login page with a stored password and True Key enters your username and password automatically. If you’ve multiple logins for the same site (you’ve created accounts using different email addresses, say), True Key displays these in a list  Choose the account you need and the app logs you in: simple.

McAfee True Key: Final verdict

True Key has a very basic feature set, and if you’re looking to, say, fill in forms with your name, address or credit card numbers, this isn’t the app for you. Opt for a password powerhouse like Dashlane or check out our best password manager list for more ideas.

If you’re happy with the password management essentials, though, True Key does a much better job than the password managers we see from most antivirus companies. Try the free version or get a full unlimited edition with McAfee Total Protection or McAfee+ Premium.

We've listed the best business password manager.

Brickhouse Security is a New York-based company that offers GPS fleet tracking services. Founded in 2005, the company offers various security and tracking solutions. A trusted brand in the US, Brickhouse Security offers services to over 80% of Fortune 500 companies, along with 2,500+ government agencies. Furthermore, the firm also boasts over 40,000 companies globally as its clients.

Brickhouse Security sells a wide variety of tracking hardware including GPS trackers, surveillance cameras and other security systems. These products are plug-and-play vehicle tracking devices, as well as advanced hardware and software solutions tailored to specific business requirements.

Brickhouse Security: Pricing

Brickhouse Security offers a diverse range of hardware options with pricing starting at $29.99 for the Livewire Dash GPS Vehicle Tracker. This tracker provides updates every 60 seconds and offers access to highly detailed reports on your fleet's travel history. Unfortunately, it does not list specific monthly pricing tiers on its website.

However, Brickhouse offers a free demo for companies to test out its services and products. Their products also come with free, unlimited lifetime technical support and a 30-day money-back guarantee.

Brickhouse Security: Features

Brickhouse Security offers smart GPS fleet tracking services equipped with features that will likely meet the requirements of most businesses. These solutions not only efficiently track and manage assets on the move, but also help clients optimize their workforce, fleet, and enhance cost efficiency.

Brickhouse Security’s solution aims to help clients with:

• Reducing the number of traffic and compliance violations
• Reducing fuel expenses by managing routes efficiently
• Efficiently handling dispatch and scheduling
• Improving the vehicle’s lifespan
• Ensuring driver safety
• Providing driver training on better driving habits

The company offers a wide variety of customizable reports, such as efficiency reports, vehicle maintenance reports, safety reports, and driver scorecards. These reports can significantly help key decision-makers in optimizing fleet operations.

Brickhouse Security offers a cloud-based solution that can be accessed from anywhere using any device. The solution is accessible via the web, which hosts two different platforms. TrackView is applicable for clients who joined before October 2019, and customers who signed up after October can log in to the newer LocateGPS dashboard. The company also offers a mobile app for Android and iOS.

The company offers both hardwired as well as battery-powered GPS trackers, all dependent on 4G for connectivity.

The key features of Brickhouse Security are:

Real-time tracking: Real-time tracking allows operators to stay in control of the fleet, ensure drivers adhere to their assigned routes, and assist them in case of any issues. It also keeps them informed about the ETA, traffic status, and delays, and allows them to efficiently dispatch the nearest vehicle to the job site.

Reducing costs: Efficiently managing your fleet results in reduced fuel costs, leading to an overall reduction in expenses. Features like geofencing ensure that drivers follow their designated route, and detailed reports like idling reports help identify where fuel is being wasted. Optimizing routes also helps as drivers often have a favored route which may not always be the most fuel-efficient.

ELD compliance: Brickhouse Security offers an ELD compliant tracking solution that helps reduce penalties during roadside inspections. By electronically recording drivers' Hours of Service (HoS), vehicle log errors, and more, the solution reduces paperwork and improves compliance.

Variety of tracking hardware: Brickhouse Security provides a diverse range of tracking solutions, including hardwired options for compliance requirements, plug-and-play devices, and battery-operated trackers. This allows companies to optimize hardware costs and choose the appropriate tracker based on the specific needs of each vehicle. 

Geo-fencing: While a basic feature with all GPS tracking solutions, Brickhouse Security allows you to create a geo-fence for every asset. Every time an asset enters or exits the designated area, the system alerts the operators instantly. 

Technical support: Brickhouse Security offers free and lifetime technical support for all the hardware it sells. Unfortunately, Brickhouse Security doesn’t specify if the support is available on-site as well.

Brickhouse Security: Customer Support

Brickhouse Security’s support team can be reached via a direct call, chat, email or SMS. The company has a toll-free number for calls and texts in the US, plus an international helpline. There is a live chat option as well, and both the call center and live chat team are available between 10am to 7pm on weekdays.

Additionally, the website hosts a comprehensive Knowledge Base for troubleshooting common problems. While Brickhouse's social media accounts are not very active, its YouTube channel is occasionally updated.

Brickhouse Security: Final verdict

Brickhouse Security has an impressive line-up of customers, including many major businesses. It offers a plethora of hardware devices that come with free and lifetime technical support. Unfortunately, it does not prioritize marketing and releasing new content for its social media platforms. 

Despite being accredited by the Better Business Bureau, Brickhouse Security lacks substantial reviews on the Bureau's platform, which may pose challenges for consumers seeking user-based feedback before making a purchase. However, it's noteworthy that it has a commendably low number of complaints, an incredible feat for a company as old and as big as Brickhouse Security.