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SweatVPN review
5:55 pm | September 12, 2024

Author: admin | Category: Computers Gadgets Pro Security | Tags: | Comments: Off

SweatVPN might mystify you if you're not a gamer. The service caters specifically to gamers so, if you're not interested in hopping into online Call of Duty matches, you may want to continue your search for the best VPN.

Even the name "SweatVPN" is based on a gaming term – "sweaty", which refers to a highly skilled player who tries so hard to win that they're sweating by the end of the session.

Of course, if you're looking to wind down on the weekend or after work with some casual gaming, then running into "sweaty" players isn't ideal. SweatVPN promises to balance the playing field by providing access to lobbies with less skilled opponents, allowing you to enjoy a more chilled-out gaming experience.

While Sweat VPN is priced competitively at $6.99 a month, there are a bunch of issues with the service that keep me from recommending it. Let's take a look.

SweatVPN features

Sweat VPN offers a mix of standard VPN features with a few specialized tools tailored for gamers. However, there's very little that's actually unique to this VPN provider from an industry perspective. The more I dug into it, the more I found that the service struggles to stand out in a competitive market where many VPNs offer the same suite of tools.

SweatVPN has more than forty server locations available – and claims that this allows you to access "bot lobbies". These are less competitive gaming lobbies (digital waiting rooms) created to reduce matchmaking times when there aren't enough players for a full match.

So, using SweatVPN to change your location to a region with fewer players when playing a multiplayer game (like Call of Duty) means you'll end up in a lobby full of less-skilled players or AI-controlled bots (non-human players). However, this feature is not unique, as most VPNs can change your virtual location to achieve similar effects.

SweatVPN does one-up regular VPNs with its ability to spoof your location and reduce lag with its "SweatDUMA" feature, which geo-fences you to a specific area while choosing a game server, but still allows you to use your home connection in the game.

There are a handful of extra game-specific features built into SweatVPN that are all designed to optimize your gaming experience. The FPS booster is pretty self-explanatory: it's a bunch of default settings that ensure you get the best framerate when running a game.

What's more interesting (and, honestly, concerning) is the SweatBoost feature. Essentially, it's a series of macros designed to enhance your aiming abilities when playing on a controller by eliminating recoil. I'm not going to argue the ethics of using a tool like this, but if you're reported for using it in-game you're probably going to end up shadow-banned.

SweatVPN ease of use

SweatVPN's UI is cluttered in a way that’s not obvious until you compare it to other VPNs.

There's a bunch of useless information added to the connect page, which feels like it's there to pad out the page space. I'm not sure if anyone has ever asked for random geographical facts about the VPN location they're connecting to. The rest of the menus are poorly organized, too.

On the plus side, there's a "Meta" tab which provides insights into the current best loadouts in Call of Duty. It's a handy time-saving feature that saves you the hassle of researching optimal setups but, obviously, it's absolutely useless if you're using the VPN for anything that isn't playing CoD.

SweatVPN performance

Every millisecond of ping counts when it comes to gaming. Too much lag makes your gaming session unplayable, even if you're getting access to easier lobbies as a result. There's also the issue of how SweatVPN performs outside of a gaming setting as a general VPN, too.

In all cases, I tested SweatVPN using a 100 Mbps connection with Ookla Speedtest to capture speed test results.

During my tests, I connected to UK servers and observed download speeds of 61.76 Mbps and upload speeds of 30.32 Mbps. These speeds are more than adequate for most online activities. For instance, streaming Netflix in 4K requires about 25 Mbps, meaning my download speeds were sufficient to handle high-quality streaming without buffering. You should keep in mind that connecting to a VPN will always make your connection slightly slower.

I found that my Ping times were pretty reasonable. I usually get around 25-40ms when connecting to EU West servers, and didn't really notice a difference when using SweatVPN. So, no additional lag. I didn't notice any extra jitter either, as my gameplay remained smooth and stable across multiple rounds. This was the case throughout the day, both during peak and off-peak hours.

Netflix and global stream unblocking

While SweatVPN doesn't advertise itself as a streaming VPN, I was interested to see if it'd be able to unblock any popular streaming services.

Unfortunately, the VPN fell short. While it does manage to unblock Tubi, it failed to access every other streaming service I tested it out on. To be clear, my usual VPN testing regime involves accessing regional Netflix variants in the UK, US, Japan, Canada, and Australia, as well as 9Now, BBC iPlayer, ITVX, Amazon Prime Video, and Disney+.

In every case, SweatVPN caused the streaming service to either not play or display a warning telling me I was using a VPN. Even bouncing between different servers didn't help, and neither did the SweatDUMA service. I'm not surprised, as SweatVPN is really built to jump between Call of Duty servers.

However, SweatVPN does allow torrenting. It performed reasonably well during my connection tests, maintaining good speeds with a variety of peers across the world. I wouldn't necessarily recommend SweatVPN as a torrenting VPN, however, especially as there are some leak issues (which I'll discuss later in the article). There's also a lack of locations to choose from, so it's not an ideal choice when most top-tier VPNs offer at least double what SweatVPN does.

Privacy and security

The real issue I have with SweatVPN is that it's not private. Again, while it doesn't position itself as a privacy-focused VPN, I've got a bunch of concerns about the service.

The privacy policy is paper thin. All it does is outline the general data rights you've got under GDPR and tell you that it retains data in accordance with Dutch law. It's difficult to determine what data, if any, is being collected or stored.

Given that there's no third-party audit and a lack of a no-logs guarantee, it's quite likely that SweatVPN is logging your IP address and could very well be logging your internet browsing traffic too. They also state that any data you hand over to the service can be shared with their commercial partners, which is terrible news if you're concerned about being profiled by marketing companies.

In terms of VPN protocols, it's pretty bare-bones. Only OpenVPN is available, and while it's secure and battle-tested, it's also pretty slow compared to some of the newer VPN protocols out there like WireGuard.

I was surprised to find that SweatVPN was actually leaking my IP address when I booted up the app. This is dangerous behavior for a VPN, even if it isn't a privacy-first service. At first, I thought this was a complete failure to prevent IP leaks, but it's actually not as bad as that.

SweatVPN comes pre-packaged with the settings that lower your ping in a Call of Duty lobby as much as possible, so only the features that spoof your location are turned on. Once I changed the NAT type to direct, it passed all of the IPv4 leak tests I threw at it. I'm not impressed, but it's not as bad as the VPN just straight up not working.

I can't say the same about DNS leaks. Even after adjusting the settings to prevent IP leaks, the VPN continued to expose my DNS requests - meaning every site I requested while using SweatVPN was still being sent to my ISP. Ultimately, they'd be able to see both my home IP and every site I visit.

There's also no kill switch, split-tunneling, or anything else in the way of security you'd expect from a top-tier app. Also, installing it set off my anti-virus scanner. SweatVPN claims it's due to the "encryption" it uses on its app, but I would never recommend a VPN client that my AV suggests is actually a trojan with full access to my computer.

SweatVPN privacy policy

(Image credit: SweatVPN)

Server network

All of SweatVPN's servers are optimized specifically for gaming. It doesn't offer any streaming or torrenting servers, so unless you want a dedicated gaming VPN, there's not much on offer in terms of extras.

There are 40 server locations to choose from, however, ranging from those you'd expect like the UK, US, Canada, Greece, and Spain, to slightly more obscure locations such as Nigeria, Thailand, Kyrgyzstan, Indonesia, Singapore, and South Africa. Given that SweatVPN tries to give you access to locations with lower player bases, it makes sense that there's a fairly scattered set of locations to connect to.

SweatVPN apps

The actual SweatVPN app is only available for Windows, although there is a way to allow your console to connect to the SweatVPN service. You'll need a USB Wi-Fi adaptor to do so, however, as you're essentially turning your PC into a router that your console connects to in order to use the VPN service.

It's a pretty ingenious method, but it's also an absolute headache to get set up and requires installing a virtual machine and running an extra network adapter to get right. It's far from the most user-friendly experience in the world, even if you're following along with the extensive guide.

As far as the Windows app goes, it's also kind of a pain. I had to disable both Windows Defender and my AV system just to get it to install, and I found that I couldn't uninstall it without downloading a separate uninstaller file.

There's no other availability here: no MacOS, no Linux, no Android or iOS. It makes sense, as SweatVPN is based entirely around giving you an edge in Call of Duty. However, I suspect there’s another reason.

Much of SweatVPN's extra functionality is built around the DS4Windows driver, which provides native device support for a bunch of console controllers including the PS4 controller. As far as I'm aware there isn't an equivalent on MacOS or Linux, and I doubt SweatVPN's developers are building their own controller drivers any time soon. 

SweatVPN match history

(Image credit: SweatVPN)

SweatVPN customer support

SweatVPN's customer support is pretty limited in comparison to other VPN services.

The primary support channel is a Discord server where you can interact directly with the developers, but this is only available if you pay the extra fee for VIP support. The issue with this is that the support staff aren't terribly professional, and most of the time if you can't get the lobbies you're looking for they'll tell you that you're on your own.

Sweat VPN does not offer a dedicated 24/7 live support team, or an AI chatbot, and their support literature is somewhat lacking. There is a single support page that lists a few support guides necessary for installing SweatVPN but, upon further inspection, at least half of these articles are very clearly spewed out by some variant of ChatGPT.

It's also pretty hard to find these documents at all, as they're hosted on a separate subdomain I only found while using some Google-fu on the site. It's not available anywhere from the main page, either, so you won't have access to it until you buy a subscription.

Overall, while there's certainly some support on offer for SweatVPN, it's nowhere near the standard I'd expect from a specialist VPN.

SweatVPN pricing plans

Sweat VPN offers a range of subscription plans, including options for one week, one month, three months, and one year.

However, the one-week package is suspiciously listed as "out of stock." which raises a few questions given that VPN subscriptions are digital products. They're virtual. There's nothing to run out of! Jokes aside, this is a fairly scummy tactic designed to make you view the rest of the price options as "discounts" to a package you literally cannot buy.

The one-month plan costs $15, while the three-month package is priced at $35. If you opt into the VIP plan, which promises additional server locations and access to a VIP Discord server, the cost is $20 per month or $50 for three months. An annual VIP subscription is available for $150.

However, I don't think the VIP plan provides substantial value, as the extra server locations aren't terribly useful and Discord access offers little advantage beyond connecting with other Call of Duty enthusiasts and a direct line to the support staff.

All in all, SweatVPN is pretty expensive compared to the competition given how little there is from a VPN perspective. Maybe it's worth it to you for the extra Call of Duty features, but given that there are much better cheap VPNs out there, I'd suggest you steer clear.

SweatVPN pricing plans

(Image credit: SweatVPN)

Track record

It's hard to gauge SweatVPN's track record given that it's a relatively new company. However, there are a bunch of extremely angry customers in SweatVPN's reviews across sites like Trustpilot insisting that the app doesn't work – and I'm inclined to agree.

The issue with a product like SweatVPN is it's trying to give you a service that's hard to guarantee. You're trying to fool Call of Duty's matchmaking system into giving you better lobbies to play in, but it's a black box that you have very little feedback from.

There's also some weirdness about where SweatVPN is based. I can't find any meaningful information about the developers behind the program, and while the Privacy Policy suggests they'd be managed under Dutch law, the support address listed on Trustpilot is actually for an office in Poland. There's very little actual transparency about who or what is funding SweatVPN which, in the context of everything else SweatVPN fails on, I'd call a big red flag.

SweatVPN review: Final verdict

There are so many things wrong with SweatVPN that I don't know where to begin. First, and foremost, is that it set off my anti-virus during installation. This simply should not happen.

Then there's the issue of the bot lobbies. Lots of gamers dislike skill-based matchmaking, sure, but using a VPN to bypass it by connecting to locations filled with bots is both unfair and will eventually get you shadow-banned. Even if you wanted to argue the morality of using a VPN to snipe bot lobbies, the extra aim-assistance macros that SweatVPN offers are outright cheating.

On top of that, SweatVPN is simply a bad VPN. It doesn't unblock streams, it's not particularly fast, and it lacks almost all of the security features you'd need to use a VPN with total peace of mind. If I haven't been clear enough already: do not buy SweatVPN.

SweatVPN alternatives

I seriously can't recommend SweatVPN. So, with that in mind, here are some reliable picks you'd be better off spending your money on.

If security is your main concern, then check out our NordVPN review. Its DoubleVPN feature routes your browsing traffic through two different VPN servers making it much harder for third-party snoops to track your activity. NordVPN also has its own built-in ad-blocker and malware protection, as well as industry-standard encryption. Plus, with over 5,500 servers worldwide, you can count on high-speed, low-ping connections to pretty much any part of the globe.

Our ExpressVPN review goes into detail about this rock-solid service, too, which always places high in our VPN speed tests. This makes it an excellent choice for gaming. ExpressVPN has also invested in a vast network of servers in 105 countries, so you'll be able to find a nearby VPN server with low latency no matter where you are in the world. ExpressVPN also supports a wide range of devices and provides 24/7 customer support.

Finally, in our CyberGhost review, we dig into this budget-friendly, low cost option that has its very own dedicated gaming servers. CyberGhost is nice and easy to use, even for total newbies, and offers the same bulletproof security you'll see from providers like NordVPN and ExpressVPN.

How we test VPNs

TechRadar's team of VPN experts use VPNs every day, at work and at home, and perform a thorough analysis of today's top services twice a year to make sure our rankings are all up to date – and how the competition has developed.

First, we'll take a look at each provider's site to check out its feature list and privacy claims, and whether anything has changed since our last review. We'll also see whether the provider site uses cookies to track visitors and if/when they activate.

We'll install and use each VPN service, next, and connect to a range of servers across different locations to get an overview of the service's performance. Then, we'll dive into the VPN settings to ensure all features work as advertised and which protocols are available.

Our VPN team isn't afraid to challenge the VPNs they test, either, and will cut the VPN connection to see whether the kill switch kicks in to prevent data leaks as it should.

We test every facet of the VPN – streaming, speed, customer support, ease of use. Everything you'd want to know about a service, we want to know, too. Check out our dedicated VPN testing methodology page to learn more.

SweatVPN FAQ

Can you be shadowbanned while using a VPN in Call of Duty?

Yes. Although SweatVPN's owners claim you won't be banned while using the VPN because it doesn’t violate the Terms of Service, Activision-Blizzard often relegates users they detect using VPNs to segregate them from the rest of the population who are playing fair. 

Is it normal for a VPN service to set off my Anti-Virus?

No. You should always trust your VPN provider before using its software, and while there are occasional false positives, nothing a VPN does should set off your malware detection. If a VPN provider is aware of this, it should be rewriting its software so that it doesn't cause these issues.

GitMind review
10:19 am | September 10, 2024

Author: admin | Category: Computers Gadgets Pro | Comments: Off

Mind map software helps you in many ways, from determining a creative path in piece of collaborative art to formulating IT security policy. The uses of this visualization practice are almost infinite, but mind mapping has an enemy: time. Often, the spark of inspiration can extinguish before it reaches your pen, which is why mind mapping apps have become increasingly popular over the past 20 years.

Relying on fast typing and keyboard shortcuts – no slow mouse input is required here – mind map software has evolved considerably, and is now increasingly embracing AI. One such example is GitMind, a Chinese mind mapping tool with desktop and cloud versions and a heavy reliance on AI.

Dividing its workspace into “planets” for online collaboration, GitMind aims to help you focus on “collective wisdom.” To find out if it does, we’ve assessed the software, looking at its price, features, ease of use, customer support, and how it measures up against competing tools.

GitMind AI prompt

(Image credit: Future)

GitMind: Plans and pricing

GitMind is available with a trio of pricing options.

First, the free trial. This affords 10 files, 1 “planet,” and 30 credits for AI. You also get access to a basic chat model, and can export images in a standard resolution.

With the annual subscription ($69, which works out at $5.75 a month), file creation is unlimited, you get 5 planets, 2000 credits, and an advanced chat model. GitMind chat plugins are also available, and image exports can be enjoyed in HD format.

A monthly subscription of $19 a month is also available. This has the same features as the annual sub, but you only get 300 credits. This works out as more over the course of the year (3600) of course, but the price is far higher.

If you find the basic subscription options aren’t enough, GitMind also offers add-ons. 

For $9 you can get 300 credits (£0.03/credit) which can be used on the AI mind map, AI summary, and GitMind chats. You can also use these credits to unlock premium themes and backgrounds for your mind maps. 1000 credits costs $25.99 (0.026/credit), while 5000 credits is $99.95 ($0.02/credit). Each of these offers a greater use of AI benefits.

Because credit transactions are complicated and differ for every usage, spend some time in the GitMind pricing page to get an idea of how credits can be used.

Note that while it might seem that credit add-ons are useful for the free plan, you can’t buy them without a subscription.

GitMind content

(Image credit: Future)

GitMind: Features

The key draw of GitMind is that it is an AI-powered mind mapping tool. Along with the cloud app, you can download GitMind to run on Windows, Mac, iPhone and iPad, and Android. Because the software is cloud-based, your planet and files can be accessed from any device that you’re signed in through. You can sign up using Google, Apple, Facebook, or your own email address.

GitMind’s AI tools include an AI chat feature, a personal assistant that is designed to get you started with your next mind map. There is the AI art generator tool, to create images from text prompts, and the one-liner mind map which lets you specify a mind map with a single line description.

You can also use GitMind to summarize any file on your PC as a mind map. This is particularly useful with text documents.

All of these features – and a few others – are intended to work together to enable connections and ideation, resulting in what GitMind calls the “metaverse of ideas.”

Beyond mind maps, GitMind also supports the development of flowcharts and whiteboards. While similar and often used in related ways, these are distinct types of diagram. Some mind mapping tools are focused purely on the core diagramming type, so it’s good to see additional options in GitMind.

GitMind map

(Image credit: Future)

GitMind: Ease of use

Most importantly, GitMind is easy to use. It relies on the established keyboard shortcuts of Tab, Enter, and Backspace to aid the easy creation of nodes on your mind map. The selection of built-in templates are stylish, and the work area itself looks good, feels modern, and is big enough to use – almost enough space to call it a planet!

The key feature of GitMind, the AI creation tool, is perhaps the most adept of all the generative AI mind map tools we’ve looked at. Not only is it fast and efficient, it also gives some good feedback for your prompt. It can create an original mind map within 10 seconds, which can of course save a lot of time.

Initial testing of GitMind was performed using a Google account. While the sign up process for this is naturally more streamlined, we found that it didn’t have any free trial AI credits. Instead, we had to use a different private email account to access free AI credits. It’s possible that GitMind is deprioritising Gmail – our chat with the AI chatbot support (see below) broached the topic of credits, and the help on offer didn’t really solve the issue.

One thing to note: the website itself, beyond the cloud app, is a bit of a mess. Items in the top menu change and switch from screen to screen, which can lead to some confusion. 

GitMind template

(Image credit: Future)

GitMind: Customer support

If you run into trouble using GitMind, a few options are open to you. A repository of help guides are available, which are pretty detailed. GitMind support can be reached via email, or you can use the live chat interface, which appears to be AI-controlled.

In attempting to contact the support team using the chat interface, we found the response slow. Further, the answer to the question (“Hello, can you tell me how long GitMind has been running?”) could not be given. 

(According to WhoIs, the URL was registered in 2017). 

It isn’t a stretch to imagine that the live chat has a heavy AI element to it, given the nature of the software. However, first impressions count, and this exposure to the live support didn’t leave a good one.

GitMind template loaded

(Image credit: Future)

GitMind: The competition

A multitude of mind mapping apps – cloud and desktop – are currently available. How does GitMind sit in comparison?

Straight comparisons with tools without AI are unfair. Consequently, I have selected a pair of mind mapping tools with AI enhancements included as an option to weigh up against GitMind.

A strong competitor in this regard is EdrawMind, from Edrawsoft. This is a cross-platform app with a one-line AI mind map suggestion tool. EdrawMind is cheaper than GitMind, and doesn’t require you to buy credits if your subscription “runs out” of AI uses – it simply doesn’t run out.

Meanwhile, Xmind is one of the best mind mapping tools around, but while it has an AI feature, our evaluation of that tool determined that it wasn’t as good as EdrawMind’s, or GitMind’s.

GitMind AI prompt

(Image credit: Future)

GitMind: Final verdict

GitMind is easy to use, and offers all of the features you would expect from a modern mind mapping tool. The generative AI feature is great for saving time, and can both help you get started with ideation or just produce the mind map for you. 

Price-wise, GitMind is competitive, but the customer service response could be better. The AI tool is good, but if you run out of credits things can get expensive, and this isn’t a problem with competing AI-equipped mind maps like Edrawmind.

We've listed the best mockup software.

Zetexa review
1:34 pm | September 9, 2024

Author: admin | Category: Computers Gadgets Pro | Comments: Off

Zetexa is a relatively new eSIM provider founded in 2022 by Krishna Murthy, who has 38 years of experience in telecommunications. In spite of being new, Zetexa has caught the eye of travelers with its value-packed unlimited data plans in 170 countries and 5 regions.

We like that it offers various plans for various durations for each destination – 1, 5, 7, 12, 15, 30, 90, and 180 days. This is, in fact, a lot more than some of the more popular names in the industry. The eSIM is pretty easy to install, too – just scan a QR code and follow the prompts.

However, there aren’t many troubleshooting guides or FAQs on the website yet, but we can absolutely expect that to change very soon. Plus, there's only an online form to connect with the customer support team, meaning you may not find any quick resolution in case you run into a technical problem.

Zetexa: Plans and pricing

Zetexa offers some of the best unlimited data plans around with 4G and  5G connectivity for various validities: 1, 7, 15 days, and so on. Needless to say, the prices depend on the location, with the cheapest destinations being the Americas and Europe. 

A real highlight of the service is that for each destination, you get around 15-18 plan options to choose from – one of the highest in the entire eSIM industry. 

We also found plans for 5, 12, and 15 days, which you don’t get with other providers. Plus, there are a lot of options for 30- and 90-day plans as well. Let’s look at some popular Zetexa plans.

What's more, Zetexa also offers a 1-day 100 MB trial pack for all of its regional plans. So, let’s say you’re in Europe and are looking for an eSIM provider; you can get Zetexa’s trial plan for just $1.20 (this price depends on your location) to test out its speed and connectivity. 

If you're satisfied with the service, you can go ahead and purchase one of its many longer-term Europe plans. Other eSIM providers usually do not provide this option, meaning you may end up wasting your money if their connection speed and service aren’t up to the mark.

However, no provider is perfect, and Zetexa’s downside is that it only offers 5 regional plans – plus there are no global plans as yet, either, which may be a serious letdown for some travelers.

These are the best eSIM for international travel in 2024.

Zetexa: Features

Let’s now look at some of the best features you get with Zetexa. 

Unlimited plans

No surprises for the number one spot here, as one of the best things about Zetexa is its unlimited plans. Even better, these plans are flexible and are available for various durations (1, 5, 7, 10, 12, and 15 days) and geographical regions (Asia, Europe, etc.), as well as for specific countries. 

The prices depend on your location. For example, a 7-day Europe unlimited plan costs $21.30, whereas a 7-day USA plan costs just $12.10. This makes Zetexa ideal for short international trips, where you do not want to be constantly worried about how much data you've got left. 

With modern 4G and 5G speeds, you can end up using your limited data (1 GB, for example) in a span of just 1-2 days. However, with unlimited plans, you’ll always have an active internet connection to assist you while you're out and about.

It's also worth noting that Zetexa’s fair usage policy (FUP) applies to all its plans with unlimited data. So, you get 1 GB of data per day at your network’s speed after which the speed is throttled to 32 kbps. The speed is admittedly not too impressive, but it's still a win-win situation since you’d rather prefer having internet at slower speeds than not having internet at all in a foreign country. 

No eKYC Required

You don't need KYC (Know Your Customer) verification to activate and use a Zetexa eSIM. This means that you can get your account up and running within just minutes after you’ve purchased your data plan. 

However, there are a few exceptions to this rule. For example, Indian citizens need to provide their password and VISA details. Also, if you’re traveling to the UAE, Israel, Maldives, Poland, or South Korea, you will need to do eKYC.

Zetexa: Installation

Installing a Zetexa eSIM is very straightforward and the steps are more or less the same for both iOS and Android. Once you purchase a data plan from the website, you’ll receive a QR code. Next, follow these steps to install the eSIM on your device: 

Make sure to assign calls and SMS to the primary SIM on your device – because Zetexa is a data-only eSIM provider. 

Zetexa: Support

Zetexa support form

(Image credit: Zetexa)

Although Zetexa on its website claims to offer 24/7 customer support, we only found an online form you can fill out to connect to their team. You’ll then have to wait for the support agents to email you back with solutions, which can be a time-consuming process. Plus, in case the conversation stretches to a handful of emails, it's going to take a fair while before you finally find a viable solution. 

Now, other eSIM providers like Ubigi and KnowRoaming also offer only an online form for support. However, they also have extensive knowledgebases, with in-depth troubleshooting guides and FAQs on their websites, which solve most customer queries. 

However, all that we found on Zetexa’s knowledgebase was an installation guide. The only positive explanation to this is that the platform is still new, so we can surely expect more helpful guides in the near future.

Zetexa: Final verdict

The bottom line is that Zetexa is a good eSIM, especially if you’re looking for unlimited data plans. It offers data plans in 170+ destinations and 5 regions. Plus, there are a lot of subscription options to choose from – from 1-day to 180-day plans. 

The prices are pretty affordable, too, especially in the US and Europe. One of the highlights is that you get a 1-day trial plan for every single region, so you can test Zetexa’s speed and connection before you commit to a long-term plan. The eSIM installs easily with just a QR code, which is what we've come to expect from the best of the lot.

However, you don’t get any global plans with Zetexa. Plus, there are no troubleshooting guides or knowledge documents on the website, either, and you can reach out to the support agents only through an online form.

Zetexa: FAQs

What plans do Zetexa eSIM offer?

Zetexa offers a lot of plans that together cover 170+ destinations and a few specific regions, too. Plans range from 1 day to 180 days, and you get more than 15 plan options for each country. Zetexa is also well known for its unlimited data plans – something you don’t get with the majority of eSIM providers. These plans are available for shorter durations, such as 1, 5, 10, 12, and 15 days. However, Zetexa does not offer any global plans as of now. 

Is Zetexa eSIM easy to install?

Yes, Zetexa is one of the easiest eSIMs to install. First, you have to buy a data plan from its website, after which you’ll receive a QR code. Then, just scan this code on your Android or iOS device and follow the instructions. At the end of the installation process, switch on data roaming on your device and make sure that you use your primary SIM for calls and SMS since Zetexa is a data-only eSIM. 

KnowRoaming review
1:29 pm |

Author: admin | Category: Computers Gadgets Pro | Comments: Off

KnowRoaming has been a well-known name in the telecom industry since 2013 when it launched the groundbreaking Global SIM Sticker. With its eSIM, KnowRoaming offers cost-effective and reliable connections in more than 200 places around the world. 

You get excellent shorter duration plans, and its 7- and 15-day plans offer fantastic value for money. Plus, there are some good regional plans, top, covering destinations like Asia, Europe, East Africa, Oceania, Latin America, etc. The eSIM itself is pretty easy to install and use, and all you’ve to do is scan a QR code and follow the prompts. 

However, the lack of voice calling and SMS, as well as more expensive 30-day plans than competitors like Ubigi, mean that KnowRoaming isn't perfect. Keep reading this in-depth KnowRoaming review to find out everything about its cost, coverage, setup process, and customer support so that you can ultimately decide if it's the right choice for your next international trip.

KnowRoaming: Plans and pricing

KnowRoaming offers several value-for-money one-time plans starting at just $4. You can choose from plans with various validities – 7, 10, 15, 30, 60, or 180 days, depending on your destination. Here’s a quick look at some of the best KnowRoaming eSIM deals. 

While the plans do seem affordable as far as the short duration is concerned, they quickly turn expensive as you increase the number of days. For example, a 30-day USA plan with 10 GB of data will cost you $25.50. With Airhub, however, you can get 15 GB of data for just $11.90. 

Plus, we didn’t find any monthly or annual plans with KnowRoaming. So, if you travel frequently or are a digital nomad, KnowRoaming is undoubtedly an expensive pick. What's more, there are no 1-day plans, either.

However, a positive feature that stood out for me is its  25% discount on all purchases for Visa cardholders. Even better, this offer can be used six times per cardholder per year. 

Plus, you’ll also get a complimentary KnowRoaming 3GB global package valid in over 150 countries. The plan will be activated when you first use it outside your home country and will remain active for a continuous period of 21 days thereon.

These are the best eSIM for international travel in 2024.

KnowRoaming: Features

KnowRoaming boasts a short-but-likeable list of eSIM features that cover all the important bases.

Regional plans

KnowRoaming offers some really good regional plans costing as low as $4.50. For instance, I was delighted to find plans for regions like East Africa, West Africa, Latin America, and Oceania – popular regions that not many eSIMs cover. 

These plans come in handy when you’re visiting more than one country in a short span (say, 15 or 30 days). However, it’s always advisable to check the countries included in a regional pack before purchasing it.

Tethering

You can use the KnowRoaming eSIM to share data with your travel partner if your device supports a hotspot. This way, only one of you will need to install the eSIM when you're out and about. At the same time, though, it's worth noting that data may run out quickly if several users use it simultaneously.

KnowRoaming: Installation

KnowRoaming can be installed on iOS, Android, and Pixel phones – that's comprehensive coverage and includes just about every mobile device. There are well-detailed PDF documents on the website’s Support page that'll guide you through a step-by-step installation process. 

Here’s a quick overview of how you can install the KnowRoaming eSIM on your device:

  • First, you’ll need to purchase a data plan from the website. Next, you’ll receive a QR code on your email.
  • Scan the QR code and follow the prompts that pop up on your screen until the setup is complete.
  • Upon reaching your destination, alter your device's mobile data settings so that it's using the eSIM and activate data roaming on your device. Once this is done, you’re all set to use your new eSIM.

We recommend that you install the eSIM before your departure since you’ll need a stable internet connection for it. You can then turn off your eSIM until you reach your destination. In case you're wondering, your subscription will only be activated when you use your eSIM in the destination country.

If you’re installing the eSIM on an Android device, head over to your Access Point Names (APN) settings and see to it that the option that says APN: globaldata (i.e., no capital letters or spaces) is selected. If not, you can add the APN manually.

KnowRoaming: Support

KnowRoaming support page

(Image credit: KnowRoaming)

If you face any issues while using a KnowRoaming eSIM, you can fill out the online form on its website to reach out to its customer support. If you do not get a satisfactory resolution, there’s even a WhatsApp number you can send your query to.

Besides this, we found a lot of FAQs on the website’s Support page with answers on installation, troubleshooting, and general queries. However, the knowledgebase isn’t as extensive as some other providers, such as Ubigi. 

There might be some questions that aren’t answered in the FAQs and your only solution then would be filling out the form, as mentioned above, which is admittedly a slow process – an email ticketing system, phone support, or live chat would have been so much better.

KnowRoaming: Final verdict

Overall, KnowRoaming is undoubtedly a good eSIM, especially if you like traveling for shorter durations (7 or 15 days). There are several affordable plans to choose from, plus you get an excellent selection of regional plans, too, that cover a handful of not-so-popular tourist destinations, like East Africa, West Africa, and Oceania. Put together, KnowRoaming offers eSIM connections in over 200 destinations, meaning it can easily support most people’s travel plans.

However, a significant downside to KnowRoaming is that its plans for longer durations (30 days or more) are more expensive than competitors like Ubigi and Airhub – and it doesn't offer any monthly plans, either. 

Customer support is quite decent, and your options include an online contact form and a WhatsApp number. However, there’s no email or phone support, and the FAQ section isn’t as comprehensive as some of the others.

KnowRoaming: FAQs

What plans do I get with KnowRoaming?

KnowRoaming offers various one-time plans for 7, 15, 30, 60, and 180 days starting at just $4. These are available for several regions, including Asia, Europe, and Africa, as well as other not-so-popular regions such as East Africa, West Africa, Latin America, and Oceania. However, you do not get 1-day or monthly plans with KnowRoaming. 

When should I install the KnowRoaming eSIM?

We recommend installing the KnowRoaming eSIM before you leave for your destination. This is because the installation process requires a stable internet connection, which you may not get once you land at your destination – unless you find a free public Wi-Fi. Also, installing the eSIM prior to leaving would mean that you’ll only have to enable mobile data on your eSIM to start using your purchased plan upon reaching. 

How to install the KnowRoaming eSIM?

To install a KnowRoaming eSIM, you’ll first need to purchase a data plan from its website, after which you'll receive a QR code on your email. Scan this code on the device you want to install the eSIM in and follow the instructions via the prompts that you're shown.

When you reach your destination, turn on mobile data on the eSIM and enable data roaming. Additionally, make sure that you do not accidentally switch off calls and/or SMS on your primary SIM card – since KnowRoaming is a data-only eSIM.

Avast Free Antivirus review
9:49 am |

Author: admin | Category: Computers Gadgets Pro | Comments: Off

If you’re looking for an effective malware-hunting companion, Avast Free Antivirus might not sound very promising. It’s the most basic product in the Avast range, a cut-down version of its free Avast One Essential security suite with most of the privacy tools stripped out; you’ll surely need more than that, won’t you?

Well, maybe not. AV-Comparatives is an independent lab that regularly runs in-depth tests of all the best antivirus software. Most vendors submit their full-featured paid security suites to be sure they get good results, but Avast sends this edition, Avast Free Antivirus. That shows huge confidence, but it’s easy to see why: this app, its most basic free version, regularly wipes the floor with almost all the paid competition.

Protection rates aren’t the only factor in choosing an antivirus, but they’re a very good start. Keep reading and we’ll dig into the detail, run our own tests, and find out more about whether Avast Free Antivirus could be the right malware hunter for you.

Avast Free Antivirus software updater

Avast Software Updater is a rare bonus feature. (Image credit: Future)

Avast Free Antivirus: Features

Avast Free Antivirus can’t quite match the likes of Avira Free Security in the length of its feature list, but there’s a very good reason for that: it’s focused almost entirely on core antivirus functionality, and doesn’t waste your time with bonus extras you may never use.

Avast Free doesn’t have a VPN or a password manager, for instance, unlike Avira Free Security. But Avira’s free VPN is horribly limited, with a 500MB data limit a month and no ability to change location, and although its password works, it’s extremely basic and no match for market leaders like Dashlane.

Avast Free does have a few bonus tools. The Network Inspector checks your network for vulnerabilities and finds all its connected devices; the Software Updater looks out for missing security patches, and Avast's Ransomware Shield prevents untrusted apps from modifying files. 

Where Avast Free wins out, though, is with its core protection engines. It has full system-wide web protection to block phishing and other malicious websites, for instance; Avira doesn’t include full web protection in the free edition (the best you can do is install extensions for specific browsers.)

Avast Free Antivirus installer

(Image credit: Future)

Avast Free Antivirus: Getting Started

If you’re the type of person who runs an app installer and accepts every default setting, then Avast Free Antivirus could cause you a problem. It also installs Avast Secure Browser and sets it as your default browser unless you notice the warning (in suspiciously tiny print) and clear the checkboxes. We’ve no problem with a provider offering extras like this, but they shouldn’t be installed unless you specifically select them.

The Avast Free Antivirus app looks great. The screens are a subdued gray and white, but they’re brought to life with eye-catching splashes of green and orange. Icons are large, and you’re never left wondering what they mean because they all have a text caption. And with animations everywhere - panels moving in from the left, highlights fading up and down as you move the mouse cursor over them - the app feels more like a polished modern website than the usual dull static Windows app.

Avast Free Antivirus core shields

(Image credit: Future)

There are neat usability touches everywhere. Many free apps don’t highlight which functions you can use and which you can’t, so you’re regularly choosing an option and getting a ‘CAN’T DO THAT UNLESS YOU PAY!!’ screen. Avast makes it instantly clear with an icon at the top right of each button: a padlock means you can’t use it, a down arrow means you can use it but there’s something to install first, and no icon means it’s all yours. 

Avast Free Antivirus explainer

The first time you click any option Avast displays a clear explanation of what it does. (Image credit: Future)

When you click any option for the first time, Avast displays a help page quickly and clearly explaining what the feature does and how to use it. It’s another neat touch which avoids confusion and helps you feel at home right away.

Avast Free Antivirus real world protection

Avast Free Antivirus delivers better protection than most paid products. (Image credit: Future)

Avast Free Antivirus: Protection

We track the performance of all the top antivirus apps as reported by independent testing labs including AV-Comparatives, AV-Test, MRG Effitas and SE Labs. Most providers submit their full-featured paid versions for testing, but Avast sends its free edition, which shows a lot of confidence in its power.

That confidence seems fully justified, too. We keep an aggregate score of antivirus performance across nine major tests, and currently Avast Free Antivirus is equal first with Bitdefender and McAfee. (ESET, F-Secure and Norton are equal fourth, and Avira follows in seventh place.)

Avast Free Antivirus threat alert

Avast Free Antivirus automatically blocks access to dangerous websites. (Image credit: Future)

Lab results are important, but we’re always keen to run further tests of our own. We began by attempting to access 50 of the latest phishing URLs, as collected by experts at OpenPhish. Avast did a good job, blocking 86% immediately. Bitdefender Antivirus Free was relatively disappointing at 64%. Avira Security Free scored a little better in recent tests with a 90% protection rate, but that was with a browser extension only. Avast Free wins overall because it has system-wide browsing protection which protects every browser and app on your device.

We switched to our malware test, and tried to download some very dangerous files from 50 brand new links. Avast Free did an excellent job, blocking 94% of threats either at the URL level, or when the files hit our hard drive. That couldn’t match Bitdefender Antivirus Free, which blocked 100% of our test threats, but was just ahead of Avira Free’s 90%.

These results can vary significantly depending on the files and links we use, but, on balance, we think they match the independent lab reports: Avast and Bitdefender Free are too closely matched to call, and Avira is just a fraction behind.

Avast Free Antivirus upselling

Scans are accurate, but are always trying to sell you an upgrade. (Image credit: Future)

Avast Free Antivirus: Comprehensive Antivirus

Avast Free Antivirus automatically monitors your device to detect malicious files as they appear, but if you want to run a manual check, it has more scan types than anyone else, even paid products.

The Smart Scan runs a quick antivirus scan in under a minute, for instance, and also looks for poorly configured system settings which might compromise your security. Bitdefender’s Vulnerability Scan tries to do something similar, but we found Avast spotted more relevant issues and gave better advice.

The catch? Smart Scan also checks for a bunch of performance and other issues which can’t be fixed with the free version, and repeatedly prompts you to upgrade to fix them all (it took us an extra four clicks to get rid of the upselling attempts and return to the dashboard.) It’s a little annoying, and more pushy than most of the competition, but no surprise: you’re getting leading-edge antivirus for free, of course Avast is going to try to sell you an upgrade. 

Avast Free Antivirus rescue disk

Quick scan not enough? Avast can even run from bootable USB keys. (Image credit: Future)

If you’re looking for something more thorough, the Full System Scan checks your entire device for threats. This can take a very time, perhaps hours, but Avast Scans are faster the second time around.

That’s good, but it’s only the beginning. Avast Free can also run custom scans of whatever files, folders or drives you need, either from the app or the Explorer right-click menu. A Boot-Time scan can remove stealthy threats by checking your system before Windows loads. If that doesn’t work, Avast Free can even create a bootable USB key to scan your device without Windows running, helping catch stealthy threats that you couldn’t remove otherwise. Bitdefender Antivirus Free isn’t nearly as generous, leaving its own Rescue Environment and all but the most essential scan types for paying customers only.

While everyone likes free extras, we much prefer the Avast Free focus on its core antivirus protection. You probably don’t need a horribly limited VPN, but we’ll bet you do need comprehensive malware protection, and that’s where Avast Free Antivirus excels.

Avast Free antivirus: Final verdict

Most top free antivirus apps leave out at least some key features to try and persuade you to upgrade (Avira Free leaves out web protection, Bitdefender Free drops most of its advanced scap types), but not Avast Free Antivirus. It has all the real-time and web filtering technologies you need, and they block more malware than just about anyone else.

If you’re looking for more functionality, though, don’t rule out Avast One Essential. It has the same excellent protection, and includes extras like a free VPN. (Sure, it’s a very limited VPN - no kill switch, can’t change location - but with 5GB of free data a week, it might work for basic browsing.)

We've listed the best cloud antivirus.

CrowView Note review
9:53 am | September 5, 2024

Author: admin | Category: Computers Gadgets Pro | Comments: Off

Elecrow’s CrowView Note is a portable monitor that can turn a single-board computer, such as the Raspberry Pi 5, into a 14” laptop in just a few steps.

Specifications

Display size: 14 inch

Panel technology: FHD IPS

Brightness: 300 nits

Power consumption: 8W when display is on, 2W when sleep

Audio power output: 2W stereo

Number of video interfaces: One mini-HDMI, one Type-C

Weight: 1.2 kg

Dimensions: 334 mm x 223 mm x 20 mm

Battery: 5AH

With its FHD IPS screen, the self-powered unit has a 5Ah LiPo battery, a touchpad, and a pair of speakers. The silver casing can be easily mistaken for premium models offered by HP or Apple, but for $169, the plastic case feels flimsy and tends to bend under keystrokes.

A KVM in disguise, the Note can connect to several display interfaces while a multifunction USB hub expands the Type-C or Type A connector to several peripherals and a spare USB Type-A socket. The 84-key keyboard has function keys for screen settings and a numeric pad shared with other keys. The supplied 48W adapter charges the battery in less than one hour and will also power devices connected through Type-C in PD mode.

Elecrow provides adapter boards that connect to popular embedded platforms such as the Raspberry Pi or the Jetson Nano.

The CrowView Note is funded through a Kickstarter campaign and will retail for $169. It is an excellent value for money, with campaign rewards for early adopters at $130.

CrowView Note front

(Image credit: Future)

CrowView Note: Design

The CrowView Note is thin at 20mm and lacks a fan or air vents for cooling. The grey plastic case, which can open to 180 degrees, looks solid initially. However, the drawbacks of being a plastic product become apparent once the user starts to type something on the keyboard, with each keystroke sounding hollow. The unit weighs only 1.2 kg for 334 mm x 223 mm x 20 mm and ships with a 48W 12V adapter.

The CrowView Note uses four rubber pads at the bottom to grip the work surface. Stereo speakers face downward and provide almost no bass through the plastic case. Two dual-purpose keys control the two-watt output, which should be sufficient for simple applications like watching a movie. In addition, the right side holds a 2.5 mm audio socket that allows a pair of headsets to connect to the unit.

The Note is a fancy portable screen with two display inputs: a USB-C DP supporting Alt mode and a mini HDMI connector. It also contains an innovative USB hub connecting either the Type-A host socket on the left side or the Type-C on the right. With a button press, the two can be switched between, enabling a simple KVM solution on the go. The hub drives a USB device socket, the keyboard, and the audio system.

Elecrow has used an excellent LCD panel in this product. We were impressed by the vivid color and 300 nits brightness of the 14” FHD screen. The on-screen menu requires time to get used to and will show status messages whenever a function key is pressed. A small hole beside the keypad hides a microphone. No camera is present.

CrowView Note left

(Image credit: Future)

CrowView Note: In use

The user has three ports on the left that provide 25W of power for an AC adapter, a mini HDMI input, and a USB device connection to the onboard peripherals. The right side offers two sockets, one for USB devices such as a USB key and a Type-C supporting 15W through PD that can connect to a smartphone. ElecCrow offers multiple PCBs that bridge the Note to embedded platforms such as the Raspberry Pi or the Jetson Nano.

The device turns on with a short press on the power button, while a long press turns it off. Charging with the 12V adapter takes about one hour, with a red LED indicating it is in progress. The unit's built-in battery offers about one hour of use with a Raspberry Pi 5. The Raspian OS does not currently read the battery level, meaning the unit will shut down without warning when the battery is depleted.

The CrowView Note's best use case is as a Keyboard-Video-Mouse adapter for two hosts. For example, an embedded platform used for development connects to the left of the display, while a smartphone used for entertainment connects to the right. In this setup, the Note performs exceptionally well, switching between the two setups by pressing the F1 key. Power isn’t lost for the two setups, even while using the battery, and a seamless USB switchover occurs.

The CrowView Note isn’t the most energy-efficient display around. While the system is off, consumption hovers around one to two Watts. When turned on, the display consumes around eight Watts. The dual-purpose function keys, which also act as system keys, take some time to get used to. Finally, no battery level is present while the Note is charging.

CrowView Note right

(Image credit: Future)

CrowView Note: The competition

The Dopesplay portable monitor with keyboard looks strikingly similar to the CrowView Note but only offers one USB port to connect to the host device. The lack of a second connection prevents the Dopesplay monitor from becoming a KVM. The Note is a universal platform for embedded devices and achieves this with two adapter boards, something lacking with the solution offered by Dopesplay. Finally, with an MSRP of $399, the Dopesplay unit is more than twice the price of the CrowView Note.

CrowView Note accessories

(Image credit: Future)

CrowView Note: Final verdict

The CrowView Note is one of those gadgets that becomes essential once you start using it. It packs a crisp FHD display, stereo speakers, a LiPo battery, and, above all, two USB host sockets, allowing it to become a true KVM. As a secondary display, it is light and offers a large viewing area. The multi-touch trackpad complements the compact keyboard well, while the build and material quality could be better. For $169, it will pay for itself with increased productivity away from the desk.

Buy the CrowView Note if

you constantly switch between two displays but have limited space.

Don’t buy if

you are looking for a premium product that will last for a while.

We've listed the best portable power stations.

Salesforce CRM review
5:37 pm | September 3, 2024

Author: admin | Category: Computers Gadgets Pro | Comments: Off

If the CRM industry is a zoo, Salesforce is an 800-pound gorilla. It’s one of the best CRM platforms on the market powered by cutting edge AI and hosted on the cloud. It also has separate modules for managing customer relationships across sales, service, marketing, commerce, and more, making it a great fit for almost any team in any business. 

With over 150,000 customers worldwide, Salesforce CRM has been a driving force in the digital transformation of businesses for over two decades. 

However, its dominance doesn't necessarily mean it's the best fit for every organization. In this in-depth Salesforce review, I'll dive into the platform's core capabilities, ease of use, integrations, customer support, value for money, and company trajectory to help you determine if it’s the right choice for your business. 

While we’re going to focus primarily on Sales Cloud, Salesforce’s most popular CRM module, this review is also going to weave in features from other Salesforce offerings like Customer Success and Einstein 1. 

My hope is to present you with a well-rounded perspective of Salesforce’s core CRM offerings. While not every feature will be available on every module, Salesforce makes it very easy to build your own version by combining different aspects of its suite into a package called Customer 360. You can read our dedicated Salesforce Sales Cloud CRM review here. 

Salesforce CRM core capabilities

At its core, Salesforce provides a robust set of CRM features to effectively manage customer relationships throughout the entire lifecycle. On the whole, I've found the core relationship management capabilities to be quite intuitive. 

Creating, editing, and organizing contacts is straightforward, with the ability to capture detailed information like communication preferences, activity history, and custom fields relevant to my business. I can easily store and organize detailed information about individual contacts, including their role, communication preferences, and interaction history.  Plus the account hierarchy feature is particularly useful for managing complex B2B relationships with parent and child companies.

You can easily score leads based on criteria like demographics, behavior, and engagement. A visual kanban-style lead workspace allows you to drag-and-drop leads through different stages of the sales cycle, from new to qualified to converted. I appreciate the flexibility to customize lead stages and automate assignment rules based on unique sales processes.

I can track deals across every stage, from prospecting to closed-won or closed-lost. Salesforce’s opportunity record provides a complete view of the deal, including products, competition, quotes, and revenue projections. There’s also a collaborative forecasting feature, which allows sales managers to view and adjust team forecasts while providing executives with real-time visibility into the pipeline.

Speaking of visibility, Salesforce provides a wide range of standard reports out-of-the-box, covering everything from sales performance to customer service metrics. I've been impressed with the report builder, which allows me to easily create custom reports using a drag-and-drop interface. The ability to schedule and share reports with key stakeholders will improve your team's efficiency and accountability.

Apart from this, Salesforce's mobile app is a useful addition for field sales reps. I can access and update critical customer information, track activities, and even close deals right from my smartphone or tablet. Push notifications keep me informed about important updates, like when a key opportunity stage changes. Salesforce’s mobile experience is intuitive, mirroring the desktop version, ensuring a seamless transition between various devices.

Salesforce has recently enhanced its CRM platform with several AI features, by introducing a new module called Einstein. It’s integrated across various Salesforce Cloud applications, including Sales Cloud, Marketing Cloud, Service Cloud, and Commerce Cloud. Einstein’s conversational AI assistant can automate day-to-day tasks like summarizing records, generating customized communications, and streamlining case resolutions.

screenshot of salesforce Einstein homepage

Salesforce Einstein 1 offers powerful tools for managing and building customer relationships. (Image credit: Salesforce)

While it offers a wealth of features, I have encountered a few limitations with Salesforce too. For example, the email templates can be basic compared to other marketing automation platforms. The forecasting tool, while powerful, does require some setup and training to leverage.

Speaking from a more general perspective, Salesforce CRM also features a bit of a learning curve and has a pricing structure that’s somewhat prohibitive for small businesses.

But overall, I've been impressed with the core capabilities of Salesforce CRM. The platform provides a comprehensive set of features to manage the entire customer lifecycle, from lead to loyalty. While there may be a learning curve for some advanced functionality, the benefits in terms of productivity, collaboration, and customer insights far outweigh any challenges.

How easy is Salesforce CRM to use?

Salesforce’s layout is clean and well-organized, with key features and data easily accessible from the navigation menu and dashboard. The use of consistent iconography and naming conventions makes getting around the platform easy and fast. However, given the sheer breadth of features on offer here, a certain learning curve is expected.

It also allows administrators to tailor the user interface to match their organization's specific needs and terminology. I've been able to create custom fields, page layouts, and workflows that align with unique sales processes. While the customization options are extensive, Salesforce provides a user-friendly setup menu and guided wizards to help admins make changes without needing to write code.

Trailhead, Salesforce’s learning platform, offers a wealth of onboarding and training resources to help new users get up to speed quickly. It takes a gamified approach to training, with bite-sized modules and hands-on challenges that cover everything from basic navigation to advanced features. I think that this is an engaging and effective way to onboard new team members, with the added benefit of allowing them to learn at their own pace.

In addition to Trailhead, Salesforce offers extensive documentation, how-to guides, and community forums where users can find answers to common questions and best practices. The Salesforce Success Community is a particularly valuable resource, connecting users with experts and peers who can provide guidance and support.

screenshot of salesforce trailhead

Trailhead is a valuable resource for businesses that are rolling out Salesforce to multiple individuals and teams.  (Image credit: Salesforce)

Based on my own experience, I think that most users can navigate the basic features and perform essential tasks with Salesforce within a few days of training. More advanced features and customizations may take a few weeks to master, but the platform's intuitive design and robust support resources make the learning process manageable.

Whilst this flexibility is a strength for enterprise customers, it can also be overwhelming for small business and probably isn’t the best CRM for startups that don’t have an extensive onboarding budget or lots of ramp-up time. Salesforce’s initial setup and configuration process is a great example of this, requiring a significant time investment and a certain level of technical knowledge to get everything configured optimally.

Despite the issues, however, I've found that the long-term benefits of Salesforce's scalability far outweigh the initial setup hurdles. Once the platform is tailored to your organization's specific needs and processes, it becomes an incredibly powerful and efficient tool for managing customer relationships.

Salesforce CRM integrations

Salesforce provides both pre-built integrations and an open API for custom data exchange. Beyond that, there’s comprehensive documentation, code samples, and developer resources to support integration development and usage. 

With the AppExchange marketplace, Salesforce offers a vast library of pre-built integrations and applications from partner companies. These out-of-the-box solutions cover various business functions, such as marketing automation, customer support, accounting, and more. 

With over 3,000 pre-built apps already available, businesses can easily find and deploy integrations that align with their specific requirements. Popular integrations include Mailchimp for email marketing, Zendesk for customer support, QuickBooks for accounting, and Jira for project management.

For businesses with unique integration needs, Salesforce provides a robust and well-documented API. The Salesforce REST API allows developers to access and manipulate data programmatically, enabling custom integrations with internal systems and external applications. 

Salesforce’s API supports standard HTTP methods and exchanges data through JSON or XML responses, making it compatible with a wide range of programming languages and tools. It supports various protocols and data formats, such as REST, SOAP, and bulk data operations, giving developers flexibility in designing integrations.

Salesforce also provides robust data management capabilities to maintain data integrity during integrations. Features like data mapping, transformation, and cleansing ensure that data is properly formatted and synchronized between systems. Additionally, Salesforce's data governance tools help enforce data quality standards and compliance requirements, giving businesses confidence in the accuracy and security of their integrated data.

During my time with the CRM, Salesforce's integration capabilities appeared reliable and performant. Pre-built integrations from the AppExchange worked quite seamlessly. Plus the API was stable and responsive, allowing for efficient data exchange and real-time updates. Data synchronization was consistent and timely for both pre-built integrations and custom ones.

However, it's important to note that the success of integrations largely depends on proper implementation and adherence to best practices. Salesforce’s Developer Community provides guidelines and recommendations for integration development, such as understanding limits, securing data, and implementing authentication methods. Custom integrations can be built using popular programming languages like Java, C#, and Python, making it accessible to a wide range of developers.

Additionally, Salesforce's partner network includes a wide range of integration specialists and consultants who can assist businesses in designing and implementing complex integration solutions. Plus the company releases regular updates and new features that expand its integration capabilities and improve overall performance.

Salesforce CRM customer support

Salesforce offers several different support channels, including both live and self-service options. Users can reach out for assistance via phone, chat, and email, depending on their preference and the urgency of their issue. Based on user testimonials, support representatives appear to be knowledgeable, patient, and genuinely interested in providing a satisfactory resolution.

Live chat offers quick and convenient assistance for less complex queries. Representatives are more than happy to offer step-by-step guidance or direct you to relevant resources. For more involved queries, you can contact the support team via phone at +1-800-664-9073. Email support, while not as immediate as phone or chat, is a reliable enough option for less urgent matters, with representatives typically responding within a day or two.

In addition to live support, Salesforce offers a vast collection of self-help resources under the umbrella of Salesforce Help. It’s a comprehensive knowledge base that covers every aspect of the platform, from basic setup to advanced customization. The articles, videos, and documentation are all well-prepared, easy to follow, and frequently updated to reflect the latest features and best practices.

Part of the larger self-help infrastructure of Salesforce Help, there’s also Trailhead. It’s a guided and gamified learning module that offers an interactive way to quickly familiarize yourself with the platform’s most important features and functionality. You can use Trailhead to upgrade your Salesforce skills, earn badges for each milestone, then promote your services and expertise through the associated community.

Speaking of community, Salesforce Trailblazer connects users from around the world to share knowledge, ask questions, and collaborate on solutions using a dedicated forum. A quick look at the platform shows you how active and helpful the community is, thanks to both internal experts and other users. Every day, the community forum highlights active members to reward them for their participation. This makes sure that users feel rewarded for helping others navigate the platform and troubleshoot their issues.

In terms of response times, Salesforce generally meets or exceeds industry standards. Customer satisfaction with Salesforce support is consistently high, as demonstrated by a 4.5 star rating on platforms like G2 and TrustRadius. While the learning curve for new users is steep, Salesforce’s generally reliable and helpful support system makes it much easier to adopt.

That said, there is always room for improvement. Some users have reported longer wait times during peak hours or when dealing with particularly complex issues. It also seems that the quality of help received is directly influenced by the support tier you’re on. Customers who purchase Premier+ Support or Mission Critical Support receive priority access to better agents. Meanwhile, standard users are mostly stuck using the self-service options.

Salesforce CRM value for money

As one of the most expensive CRM solutions on the market, Salesforce demands a significant investment, but it also delivers a robust platform that can grow with your business. A per-user pricing model allows for flexibility as your team grows, but it can become costly for larger organizations. 

Salesforce employs a tiered pricing model with four main editions: Essentials, Professional, Enterprise, and Unlimited. The Essentials plan starts at $25 per user per month while the Unlimited plan costs $300 per user, per month. 

However, Salesforce offers a breadth of features even in lower-tier plans. Essentials, while basic, still includes features like account and contact management, opportunity tracking, and email integration. But, advanced capabilities like lead scoring and collaborative forecasting are only available from Professional, while workflow automation is restricted to Enterprise and Unlimited. 

The company offers a 14-day free trial. After that, Salesforce offers annual billing for all plans except Essentials, which can be paid monthly. While opting for annual billing often comes with a discount, it requires a larger upfront investment and less flexibility for businesses with fluctuating needs. 

Apart from the core plans, Salesforce also offers various add-ons that can enhance the CRM's functionality. While these can provide excellent value for businesses with specific needs, you should calculate costs thoroughly to make sure the investment justifies the ROI.

When comparing Salesforce to other CRM solutions, it's important to consider the total cost of ownership. While the initial price may be higher, Salesforce's extensive customization options, robust app ecosystem, and scalability can provide you more long-term value. Its ability to integrate with a wide range of third-party applications can also lead to increased efficiency and productivity, potentially offsetting the higher cost. 

But for smaller businesses or those with simpler CRM needs, Salesforce’s pricing may prove prohibitive. Unless you need all the advanced functionality, there are more affordable options on the market that offer similar core functionalities at a lower price point. 

Saleforce trajectory

Salesforce has maintained its position as the dominant player in the CRM market, consistently innovating and expanding its offerings. As of 2023, it commanded 21.7% of the global CRM market share, easily outpacing its nearest competitors Microsoft (5.9%), Oracle (4.4%), SAP (3.5%), and Adobe (3.4%). 

In the current fiscal year, Salesforce reported a total revenue of $34.86 billion, 11% more than last year. Meanwhile, the company's subscription and support revenues, which form the core of its business model, grew by 12% to $32.54 billion. Its growth trajectory is supported by strategic acquisitions, such as Tableau and Slack, which have expanded its capabilities and reach.

Going beyond the financials, Salesforce's user community is one of the largest and most active in the software industry. Its ecosystem, including customers, partners, and developers, continues to grow rapidly. Right now, 150,000+ businesses utilize its services globally. 

As a CRM, Salesforce was named a leader in various analyst reports, such as The Forrester Wave and IDC MarketScape, which evaluate solutions based on criteria like market impact, vision, and capability. The company's Pledge 1% initiative, which encourages companies to donate 1% of equity, product, and employee time to charitable causes, has garnered participation from over 15,000 companies worldwide. 

Looking ahead, Salesforce's trajectory appears promising, with projections indicating continued growth in both market share and revenue. The company's focus on integrating AI-driven insights into its platform is expected to further enhance its offerings and maintain its competitive edge. 

With regular updates, an active user community, and strategic partnerships through Salesforce AppExchange and Partner Innovation Awards, Salesforce continues to operate as the undisputed leader of the CRM space — despite competition from giants like Microsoft, Oracle, and Adobe.

Salesforce CRM review: Summary

After a comprehensive evaluation of Salesforce CRM, I find that the platform excels in several key areas, offering a robust set of core capabilities and extensive integration options. It’s a great choice in particular for medium-to-large enterprises, with a pricing structure and learning curve that may not be the best CRM for small businesses

Ubigi review
3:24 pm |

Author: admin | Category: Computers Gadgets Pro | Tags: | Comments: Off

Ubigi is a popular eSIM provider and a part of the NTT group offering data plans in more than 200 destinations for travelers and remote workers. Founded in 2018, Ubigi won the MVNO of the Year Awards 2023 and is trusted by leading brands such as BMW. It has, in fact, been integrated by many car manufacturers. 

Ubigi offers various data plans – from 1-day plans to unlimited ones – directly from the Ubigi app, which is available in an impressive 8 languages. It's really affordable, too, which is one of its major advantages.

The eSIM is also pretty easy to set up, and there are a lot of guides and videos on the website that help you with any issues you might have. However, one thing that might upset a few of you is that Ubigi doesn’t offer any voice calls or SMS on its plans, so you’ll have to use the Internet to make calls through apps like WhatsApp, Instagram, Skype, etc.

Ubigi: Plans and pricing

Ubigi’s presence in over 200 destinations comes with various validities: one-time, monthly, annual, and unlimited. The one-off plans are available for 1 day, 7 days, 15 days, and 30 days. 

The prices are more affordable than competitors like Airalo and aloSim, with the lowest being $2.5 for 500MB data in Japan. Here are some popular Ubigi plans. 

You can purchase a data top-up directly from the Ubigi app. One good thing is that even if you run out of data or Wi-Fi connection, you can still run the Ubigi app to top up. However, it's always recommended to set up an eSIM and purchase a plan before you land at your destination. 

It's also worth noting that Ubigi supports multiple payment methods, such as Apple Pay, Google Pay, credit cards, etc.

These are the best eSIM for international travel in 2024.

Ubigi: Features

Let’s now look at some really handy features offered by Ubigi:

5G coverage

Ubigi offers 5G coverage in more than 40 countries currently with benefits like high speed, ultra-connectivity, and low latency. The best part is that you don’t have to pay anything extra to switch to 5G – if your device supports 5G and you’re in a country where Ubigi offers 5G coverage, you can simply switch to a 5G network. 

France, Brazil, Italy, Japan, New Zealand, Singapore, Switzerland, UAE, and Vietnam are some countries where Ubigi offers 5G connectivity. The list is expanding quickly, and new countries are added every month.

Tethering

Ubigi supports seamless data tethering without any restrictions, allowing you to share your data. So, if you’re a couple visiting a country, you don’t need to get two Ubigi eSIMs – just purchase one eSIM and share your data through tethering. 

Full MVNO

Ubigi is a part of the Transatel brand (which is now a part of the NTT Group) –  Europe’s leading MVNO (Mobile Virtual Network Operator) enabler. Ubigi is a full MVNO, which means that it has a full-scale proprietary core network. 

This translates into higher speeds and seamless connectivity for users. This also gives Ubigi a lot of flexibility in its connectivity offering, which can be seen in its diverse plans for various regions.

Ubigi also has partnership agreements with 200 Mobile Network Operators (MNOs) around the world. This means you’ll experience fewer data disconnections and low data latency with Ubigi when compared to other providers. 

Ubigi: Installation

Ubigi app

(Image credit: Ubigi)

Installing and activating an Ubigi eSIM is pretty easy and takes only a few minutes. We found a lot of extensive guides and videos on the Ubigi website with step-by-step illustrations on how to activate your eSIM. You have two options to install an Ubigi eSIM: 

  • Use the Ubigi app to download your free eSIM profile and then create an account and choose your plan.
  • Use the Ubigi website to first purchase a plan and receive a QR code to activate your eSIM profile.

The process is largely the same on both Android and iPhone. However, on Android devices, you’ll need to configure your APN settings. Here’s how:

  • Tap on Mobile Networks and then click Access Point Names. 
  • Select the eSIM profile from the bottom of the screen and then add a new APN. For Ubigi, the APN settings are: Name: ubigi, APN: mobiledata
  • Save when this is done, and ensure your new APN is selected on the Access Points Name page. 

You’ll need to ensure that you still use your primary SIM card for voice calling and SMS purposes since Ubigi is a data-only eSIM provider. But, of course, you can use Ubigi to make VoIP calls through apps like WhatsApp, Skype, and so on. 

If you’re installing Ubigi on your iPhone, we recommend disabling the “Data switching” option. If enabled, your iPhone may automatically switch data usage to your primary SIM, leading to a hefty data roaming bill.

Ubigi app's security credentials are also solid, as there's biometric login enabled, allowing you to quickly login with your OS' Face ID or fingerprint unlock functionality.

Ubigi: Support

Ubigi customer support form

(Image credit: Ubigi)

You’ll need to fill out a contact form to get in touch with Ubigi’s customer support. Live chat is also available in English and French, subject to the availability of agents. What's more, even if you don’t find the chat option, you can expect a reply to your query ticket within 24 hours.

In our experience, you won’t need much support from the Ubigi team in the first place, given how easy it is to install and use their eSIMs. Plus, there are hundreds of FAQs and lots of support documents and troubleshooting guides on the website’s ‘Assistance’ page – enough to answer any questions you might have. We also liked that the website is available in 4 languages to accommodate different users.

Ubigi: Final verdict

Ubigi, with its affordable data plans in 200 destinations, high-speed 5G connections, and an easy installation process, is an excellent eSIM for your next trip. It is a full-MVNO provider and a part of the NTT group. This means you get high connection speeds and almost no data disconnections.

Ubigi also allows you to share your data with others through tethering – and if you run out of data or find no Wi-Fi connections, you can still top up your plan using the Ubigi app, available in 8 languages. There are also various plans to choose from one-time (1-day, 7-day, 15-day, and 30-day plans), monthly, and annual.

However, one downside is that you don’t get voice calls or SMS with Ubigi’s plans. The customer support is also limited to just live chat (that is also if agents are available) and an online form. That said, you won’t need much support from Ubigi in the first place, as there are a lot of extensive help articles on the website that will guide you through any doubts. 

Ubigi: FAQs

Can I install Ubigi eSIM using QR code?

Yes, you can install an Ubigi eSIM on your device using a QR code. For this, you’ll need to visit the Ubigi website and purchase a plan. After this, you’ll receive a QR activation code on your email within 15 minutes. Scan the code on the device you want to install the eSIM on and follow the prompts. 

Do I get 5G connectivity with Ubigi?

Yes, Ubigi currently offers 5G connectivity in 35 countries, thanks to its MVNO status and partnerships with mobile networks around the world. You don’t need to pay anything extra to enable 5G on your device. 

If your phone is compatible with 5G and your Ubigi plan offers 5G, you’re good to go. However, 5G connections consume a lot of data, and you may run out of your data limits quickly.

How many plans do Ubigi offer?

Installing and activating an Ubigi eSIM is completely free – there are no activation or set-up charges. You only have to pay for the data plan you need, which starts at $2.50. There are several one-time plans with various validities: 1-day, 7-day, 15-day, and 30-days. Besides this, you can also choose from monthly and annual plans if you’re a frequent traveler.

Xodo PDF editor review
9:42 am | September 2, 2024

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: | Comments: Off

Wherever you look in the digital world, you can’t escape from the appeal of PDF, and a good thing too in our opinion: it’s a format that preserves the layout of a document no matter which device it’s being read on. 

Having reviewed all the best PDF editors and even tried the best free PDF editors to see how they measure up, we decided to give Xodo a go. How does this desktop, mobile, and online PDF editor compare? We put it to the test.  

Xodo: Pricing & plans

  • 4 different subscription services, with 2 simple prices. Xodo’s aim is clearly to make it as easy as possible to welcome you into the fold - and the free option doesn’t hurt

Xodo comes in multiple flavours, depending on where you’ll be using the service the most. There’s Xodo Mobile, designed for Android and iOS devices. It allows you to convert files, redact and optimise them, and includes annotation tools and OCR capabilities.

Xodo Web is an online service, designed to be accessed via your web browser. It possesses additional tools (over 30 according to the pamphlet), including an AI-based summariser.

Xodo PDF Solution is software for your Mac, PC or Linux system. The number of tools increases to 60.

Each of these cost the same on their own: under $10 a month on a yearly contract, or $13 when you pay on a month by month basis. If all of them appeal, you can get the Xodo Document Suite instead, for $15 a month for a year, or $20 monthly.

If you’re still undecided, you can also explore Xodo for free. For the purposes of this review, we’ll be looking at the online solution, which you can check out by clicking here

  • Pricing & plans: 4/5

Xodo: Tools

Xodo by Apryse during our review process

You’ll find Xodo’s tools are well-organized, making it easy to select the one you need (Image credit: Apryse)
  • All the tools at the heart of Xodo are easy to access, and well-organized.

Unlike many PDF software we’ve tested, Xodo is very welcoming to new potential customers, letting you explore numerous tools and features for free, without you even having to create a free account with them. Point your web browser towards xodo.com, click on the big dark blue ‘Explore All Tools’ button, and off we go.

This leads you to a page showcasing every tool the online service offers (these can also be accessed via Xodo.com’s menubar, under the ‘Tools’ menu).

You’ll find most are designed for specific jobs. The first ones on the list for instance, focus on editing your files, be it to add text boxes, images, or annotating work, redacting sections of it, cropping and compressing, and more. Essentially if you’re used to this type of service, these tools won’t surprise you. Also included is the ability to edit Microsoft Word .docx documents.

Next comes conversion tools, either from PDF to another format, and vice versa (Mac users don’t need the latter as that capability has been baked into the operating system since Mac OS X). There are also tools to reorder pages, as well as merge and split PDFs. It’s all very well setup and organized, making it easy for you to choose the exact feature you need at any time.

  • Tools: 4/5

Xodo: User experience

Xodo by Apryse during our review process

One tool for one function… easy to use, but more versatility would be preferable (Image credit: Apryse)
  • Xodo offers you many tools, but we feel it would be more workflow-efficient if more tools were combined so you could perform many different actions in one go.

The tools available range from the simple, such as reordering pages in a document, to the complex, such as altering the very content of a document. Now some tools focus exclusively on what they’re supposed to do. For instance, select the Delete Pages tool, upload your document, and all you’ll be able to do is choose which pages to delete. Makes sense, right? It’s a simple concept but it does exactly what it says.

Except, wouldn’t it be great if not only could you delete a page, but also rotate another, and rearrange a couple more for instance? You may say, “this isn’t how this service works”, but you’d only be partially correct. The ‘Rearrange PDF’ tool, allows you to Rotate some pages as well. 

Xodo by Apryse during our review process

Some tools, like Extract, do allow versatility, letting you reorder and rotate pages (Image credit: Apryse)

In fact, the ‘Split PDF’ tool also allows you to rotate and rearrange pages, which really feels like this is how it should be: you’ve uploaded a document, so you should be able to perform as many actions as you’d like with it. The tools that allow this feel much more expansive, and you feel pretty restricted by the ones who don’t.

Should you need to do multiple actions to a document that can’t be done with a single tool, you’ll have to perform the first action, download the new changed file, and re-upload it, this time in the next tool, to carry on your work. It feels needlessly time consuming.

  • User experience: 3.5/5

Xodo: Advanced tools

Xodo by Apryse during our review process

Redacting text is as easy as selecting it (Image credit: Apryse)
  • Xodo has a string of powerful tools on offer which work well and are surprisingly easy to use - but most are paywalled or have limited-time trials.

By far the most powerful tools in Xodo’s arsenal are those in the Edit category. The ‘Redact’ tool for instance is incredibly simple to use: just select the parts you wish to remove, and Xodo will create a new file with those sections blacked out and un-selectable.

Even better is the 'PDF Editor' which allows you to add text boxes, highlights, annotations, the works - you’re offered numerous ways to write on a PDF, and you can go one further with the ‘Edit PDF Text’, which gives you the ability to alter the very fabric of the PDF, altering the words, changing the chosen font, resizing images, deleting sections, you name it, you can do it.

Xodo by Apryse during our review process

It's very simple to alter the content of a PDF file (Image credit: Apryse)

This is where you may well reach some limitations to the free trial: surprisingly, you can do a lot for free, from basic organisational work, to intense annotations. You’ll even be allowed to download the finished work for free. Until you can’t. You have a set number of actions you can perform. Exceed that allotment, and you’ll have to wait 7.5 hours before you can explore further… or start a subscription and carry on working faster.

More advanced tools, such as ‘Edit PDF Text’ let you perform changes but won’t allow you to download the finished product, while ‘Ask PDF’ (an AI-centric tool which lets you interact with the content of a file), needs a subscription to get started. Those limitations are perfectly understandable, as the aim is to get you as a customer after all. You are offered a 7-day free trial, but you’ll need to subscribe to take advantage of it (just don’t forget to cancel it before the end date, should you decide this service is not for you).

  • Advanced tools: 4/5

Should I buy Xodo?

Xodo by Apryse during our review process

You can annotate documents in loads of different ways here (Image credit: Apryse)

Buy it if...

You need to work with PDF files, and perform numerous actions, all from one service, and all from any device you can log onto.


Don't buy it if...

Your needs can be covered by free software (such as Apple Preview), you don’t like working online, and you don’t like timed restrictions when trying to use the service for free.


For more productivity tools, we tested the best free PDF readers, the best PDF reader for Mac, and the best PDF readers on Android.

Lenovo Thinkpad X1 2-in-1 Gen 9 business laptop review
5:20 pm | September 1, 2024

Author: admin | Category: Computers Gadgets Pro | Tags: | Comments: Off

The Lenovo ThinkPad X1 2-in-1 Gen 9 is an excellent business machine. It is flexible, adaptable to various working situations, powerful, and has a great battery life, making it suitable for extended use. 

If you're looking for the best business laptop, sooner or later, you'll be drawn to the ThinkPad lineup. This range is tailored for professionals, with close attention to their specific needs. That means excellent battery life, powerful performance, convenient ports for connectivity - and yes, that iconic red TrackPoint in the center of the keyboard, excellent battery life, powerful performance, and convenient ports for connectivity. The Lenovo ThinkPad X1 Gen 9 meets all those business needs while boasting an impressive 2-in-1 form factor.

Is it the best Lenovo ThinkPad you can get right now? We put this machine to the test.  

Lenovo Thinkpad Z1 2-in-1 Gen 9

(Image credit: Collin Probst // Future)

Lenovo Thinkpad X1 2-in-1 Gen 9: Unboxing & first impressions

The ThinkPad X1 2-in-1 Gen 9 arrives in environmentally conscious packaging, made from recycled materials -- well done Lenovo. This laptop is a professional one, made for serious work. The aluminum chassis is sturdy without feeling bulky or overly hefty. It feels relatively lightweight and is also a computer's powerhouse. 

Of course, much like a dad needing to "try out" tongs on a grill or to "test" a drill by pulling the trigger twice, I immediately felt the pull to fold this 2-in-1 into every single folding angle possible, marveling at the smooth transitions and these magical hinges that can keep all the cabling without damage.

Lenovo Thinkpad Z1 2-in-1 Gen 9

(Image credit: Collin Probst // Future)

Lenovo Thinkpad X1 2-in-1 Gen 9: Design and Build Quality

Specs

Processor: Intel Core Ultra 5 125U
RAM: 16GB LPDDR5X-6400MHz (Soldered)
Storage: 512GB PCIe Gen4 SSD
Display: 14” WUXGA (1920 x 1200), IPS, Anti-Glare, Touch, 400 nits, 16:10 aspect ratio
Graphics: Integrated Intel Graphics
Battery: 57Whr, up to 14+ hours battery life, Rapid Charge (80% in 60 minutes)
Ports: 2 x USB-A (USB 3.2 Gen 1), 2 x USB-C (Thunderbolt 4), 1 x HDMI 2.1, 1 x Headphone / Mic combo jack
Connectivity: Intel Wi-Fi 6E AX211, Bluetooth 5.3
Webcam: 1080p FHD with Privacy Shutter
Operating System: Windows 11 Pro
Dimensions: 15.49mm x 312.8mm x 217.65mm (0.61” x 12.31” x 8.57”)
Weight: Starting at 2.94 lbs (1.33 kg)

While the ThinkPad X1 2-in-1 Gen 9 might not wow at first glance with its conservative design, it exudes a timeless, professional aesthetic. It's a Thinkpad, after all. It's not meant to be flashy or covered in RGB like the average gamer's laptop. 

Much like the best MacBook Pro laptops, it's designed to be simple, timeless, and professional because it is intended to be used by professionals in a business setting. The build quality is exceptional, with a sturdy frame that’s surprisingly light at under three pounds. The device feels durable, thanks to its MIL-SPEC 810H certification, ensuring it can withstand harsh conditions, or a day at the office, with ease.

Lenovo ThinkBook 14 2-in-1 G4

(Image credit: Collin Probst // Future)

Lenovo Thinkpad X1 2-in-1 Gen 9: In use

In daily use, the ThinkPad X1 2-in-1 shines. The keyboard is particularly noteworthy, providing a springy and satisfying typing experience. This is something I have come to expect with Thinkpad computers. They have a keyboard experience that has stayed relatively consistent, or at least familiar, over the last several ThinkPad devices I have tested. 

The device transitions smoothly between different modes, making it versatile for various tasks, whether typing reports, sketching ideas, or presenting to clients. This is massive for those who otherwise may use a tablet, laptop, notepad, or computer. Now, you can have them combined into one. The display’s anti-glare finish is also a notable feature, reducing eye strain during long work hours.

Lenovo Thinkpad Z1 2-in-1 Gen 9

(Image credit: Collin Probst // Future)

It took me a few days to understand the full benefit of having a 2-in-1 form factor. Yes, this computer can work as a traditional laptop -- albeit with a fantastic range of motion. However, if you are red-lining a document for a significant business review, you can pull up the document in portrait orientation, fold away the keyboard, grab your Lenovo smart stylus, and mark away, seeing the entire page on your screen. I also found a surprising amount of joy in taking this to one of my desk setups, folding the keyboard under the screen and plugging it into my monitor, granting myself a touchscreen, stacked monitor setup without any extra monitors needed. Now I have a fantastic docked, stacked monitor setup without spending even more money on another expensive monitor.

Lenovo Thinkpad Z1 2-in-1 Gen 9

(Image credit: Collin Probst // Future)

Additionally, if I wanted to quickly showcase a presentation via PowerPoint or Canva or what you have, I can pop this to tent mode to give that extra pizzazz and wow a client. Or, if you're less in the presenting space, this can also be a great way to unwind, giving the illusion of a mini TV, hiding the keyboard away so you don't accidentally think of typing something while trying to get a brief break to recharge while watching a show or catching up on your favorite sporting event.

The power under the hood, or the keyboard rather, is lovely as well. I have had zero issues completing all of my business tasks, and I have been running this as my dedicated machine for a few weeks now. My day-to-day is filled with a smattering of writing, some admin work, operational work for some companies I work with, a lot of internetwork, video calls, and lots (and lots) of typing. So far, the Thinkpad X1 Gen 9 has been able to do it all without breaking a sweat, and I don't see it slowing down anytime soon.

Lenovo Thinkpad Z1 2-in-1 Gen 9

(Image credit: Collin Probst // Future)

Lenovo Thinkpad X1 2-in-1 Gen 9: Final verdict

The Lenovo ThinkPad X1 2-in-1 Gen 9 is an excellent choice for business users who need a versatile and reliable device. Its strengths in battery life, display quality, and build make it a strong contender in the premium 2-in-1 market. However, its high price and some design choices may give pause to budget-conscious buyers. Nonetheless, for those who can afford it, this ThinkPad delivers where it matters most. It's a machine I can trust to get my work done without compromising.


For double the fun, we've reviewed the best 2-in-1 laptops.

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