Organizer
Gadget news
I tested out the Tribesigns mobile standing desk and its compact minimalism is ideal for small spaces
9:02 pm | May 23, 2025

Author: admin | Category: Computers Gadgets Pro | Comments: Off

Standing desks have become increasingly popular over the last several years, especially as working from home grows. The quality and features have grown along with that popularity. Some of the desks I am testing right now are well into $3,000, and that's not even fully featured or the most expensive that specific desk can get.

The point is that the best standing desks are getting larger in terms of size, feature sets, and price. For those who have one of those and want another workspace, or those who wish to have just a simple, bare-bones workspace that isn't their kitchen table, counter, or slumped over on their couch, the TribeSign Mobile Height Adjustable Desk may be an excellent option for you.

It's designed to be a cart you can roll in front of a couch, for example, to provide a workspace to place your laptop and get some work done without staring down at your lap. It's great for that, but I have actually found use for this desk as a heavily used workspace where I have been able to get some serious work done.

I won't say that this desk compares to some of the premium standing desks, because it doesn't. But what it does well is the bare-bones basics, for a very low cost. With that in mind, and the caveat of budget pricing, I'll give this desk a 4/5. But let me explain further...

Tribesigns | Mobile Height Adjustable Desk

(Image credit: Collin Probst // Future)

Tribesigns Mobile Height Adjustable Desk: Pricing and Availability

The TribeSign Mobile Height Adjustable Desk retails at around $129.99 through the company's website by clicking here and a few other retailers like Amazon.

Tribesigns | Mobile Height Adjustable Desk

(Image credit: Collin Probst // Future)

Tribesigns Mobile Height Adjustable Desk: Unboxing & first impressions

The desk came in compact packaging with the basic tools and components needed. I built this desk in 16 minutes from start to finish, and it was incredibly easy to do.

Tribesigns | Mobile Height Adjustable Desk

(Image credit: Collin Probst // Future)

Once I got this desk together, I could see how simple and lightweight it was. It's minimalistic and has simple controls to raise and lower the desk, albeit manually. It is not easy to do if you have things on the desk weighing it down, but regardless, it has the ability.

I also noticed the simple grommet power solution, and immediately noted how it could be used with an upgraded grommet, if desired or needed.

Tribesigns Mobile Height Adjustable Desk: Design & Build Quality

Specs

Dimensions: 35.4" W x 17.7" D x 27.6"–43.3" H
Materials: 0.6" thick particleboard with a metal frame
Features: Wireless charging grommet, USB ports, sliding keyboard tray, lockable wheels

The TribeSign Mobile Height Adjustable Desk is compact and made for small or multi-use spaces. The materials are budget-grade, though the desk is solid for the price point. The keyboard and mouse sliding tray works well and is easy enough to use. It's pretty shallow, but I can fit a standard Logitech MX Keys and a Logitech MX Anywhere mouse.

Tribesigns | Mobile Height Adjustable Desk

(Image credit: Collin Probst // Future)

Tribesigns Mobile Height Adjustable Desk: In use

As I mentioned, this desk is designed to roll out in a living room scenario and be a temporary or simple workstation. However, without intending it, this desk has become a heavily used workstation for me in the last month. I set this up upstairs in my house to try it out when my basement office overruns guests.

Since then, I have found myself needing to use this desk quite a bit, so much so that I have added a 32" Dell monitor I am testing (review coming soon), a Logitech MX Keys, Logitech MX Anywhere, a Grovemade iPad Stand I love using with my MacBook, and even a BenQ Laptop Light Bar that I have behind the monitor to bouce light off the wall at night.

I use the monitor as a hub to charge my lightbar, iPhone/iPad if needed, and, of course, my MacBook Pro while plugged in. Occasionally, I will charge my AirPods on the wireless charger, but I'm more tempted to upgrade this grommet with a nicer one that gives me better output.

This desk works even with this setup, as you can see in the pictures. It feels like it shouldn't, but it has been working for months. It's simple. It's minimal, not expensive, nor bougie, but it works. And, sometimes, that's all you need.

I still greatly prefer my fancy desks, which I get to build and use daily. Those are still my primary workstations and the ones I like. But if you are short on space and only have a little room to fit in a workstation, this one is shockingly impressive.

I'll admit, I have yet to mess with the height settings manually I have this desk on right now, but setting the height in the first place has given me a great height to use a mouse and keyboard with the tray and see my monitor at the height I want.
All around, as a secondary desk space, smaller desk space, or even this makeshift minimalist desk, the TribeSigns Mobile Height Adjustable Desk has surprised me.

Tribesigns | Mobile Height Adjustable Desk

(Image credit: Collin Probst // Future)

Attributes

Notes

Rating

Design

Minimal, compact

⭐⭐⭐⭐

Ease of use

Easy to use

⭐⭐⭐⭐⭐

Practicality

Right for small spaces

⭐⭐⭐⭐⭐

Price

Cheap Price, Cheap material

⭐⭐⭐⭐

Tribesigns Mobile Height Adjustable Desk: Final verdict

TribeSigns Mobile Height Adjustable Desk is a budget-friendly and versatile option for anyone looking for a space-saving workstation. Though it won't replace a full desk for intensive use, its mobility and built-in features make it a great addition to any home or office environment.


I tested SysAid and found it offers traditional ITSM features with new AI tools that boost productivity
1:51 pm | May 22, 2025

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: , | Comments: Off

SysAid is a complete IT Service Management (ITSM) solution. It focuses on ticket management and service delivery for mid-sized teams. Its standout feature is the new SysAid Copilot. This tool uses generative AI to automate tasks like ticket categorization, prioritization, and assignment. The software balances strong features with easy setup, letting IT teams start quickly without much configuration.

The platform excels in IT management, covering incident and problem management, asset tracking, and knowledge base functions. During testing, we liked the customizable workflows. They let us automate complex processes with little effort. The self-service portal was also helpful. It allowed end users to solve common issues independently, which reduced our ticket volume.

While SysAid offers great core features, some areas need improvement. The user interface feels outdated in sections like the admin portal and workflow management. The built-in remote control features are limited compared to specialized remote access tools, leading many users to prefer third-party integrations. Still, SysAid's strong customer support and regular updates show their commitment to improvement.

SysAid's pricing is flexible, with options ranging from basic ticketing to full ITSM features. The platform suits organizations aiming to enhance IT service delivery without added complexity. The implementation process is straightforward, supported by helpful resources and an easy configuration that gets teams operational quickly. Overall, SysAid is a strong ITSM solution that offers a good mix of functionality, usability, and value.

SysAid pricing request form

(Image credit: SysAid)

SysAid: Plans and pricing

SysAid has three main plans: Help Desk, ITSM, and Enterprise. Each plan fits different organizational needs and IT maturity levels.

The Help Desk plan is for small teams needing basic ticketing and asset management. The ITSM plan offers advanced IT service management features for mid-sized and mature organizations. The Enterprise plan is a complete package with no limits, ideal for larger teams or those needing full customization and advanced analytics.

Exact pricing is not publicly available. It varies based on the number of agents and the number of assets to manage, like workstations, servers, and mobile devices. You have to contact SysAid directly for a custom quote that meets your needs.

All plans come with cloud and on-premises annual licenses. A free trial is available so teams can test all features before deciding. Keep in mind that a one-time onboarding fee is not included in the plan pricing.

SysAid features

(Image credit: SysAid)

SysAid: Features

SysAid offers a complete ITSM platform. It covers everything from ticket management to advanced IT automation and AI-driven service delivery. Our tests showed the platform balances functionality and ease of use well. Recent AI upgrades genuinely boost productivity instead of just following trends.

Ticket management

The ticket management system is at the heart of SysAid. It features flexible categorization, automated routing, and customizable SLA management. Both admins and end-users found the interface intuitive. Users can create custom fields and workflows tailored to their processes. The AI-powered ticket categorization and prioritization are especially helpful. They accurately assign incoming requests and suggest knowledge base articles, which cut down resolution times.

Asset management

SysAid's asset management offers clear visibility into hardware and software across the organization. It uses automated discovery and inventory tracking. We were impressed by how it maps relationships between assets and services. This creates a clear view of how infrastructure supports business functions. The software license management features help identify compliance risks and optimization chances. Integration with the service desk links assets to related incidents smoothly.

Automation and workflows

SysAid lets IT teams create complex workflows without needing programming skills. This cuts down on manual work for routine tasks. The visual workflow designer is user-friendly, allowing us to set up approval processes, escalation rules, and notification systems quickly. We appreciated the ability to trigger automated actions based on certain conditions. For example, software licenses can be auto-provisioned when approved, and tickets can escalate if SLAs are at risk.

Self-service portal

The customizable self-service portal helps end-users find solutions on their own. It features an easy-to-navigate knowledge base and a streamlined service catalog. We found it easy to configure with our branding, enhancing user experience and encouraging adoption. The integration with the knowledge base is effective. The system suggests relevant articles based on user queries, often solving issues before tickets are submitted.

SysAid reporting tools

(Image credit: SysAid)

SysAid: Analytics

SysAid's reporting features give IT managers a clear view of key performance metrics. Users can customize dashboards and choose from pre-built report templates. Our evaluation showed that standard reports included vital metrics like ticket volume, resolution times, and SLA compliance. These reports offer solid insights into service desk performance. The option to schedule automated report delivery helps keep management updated without manual work.

While basic reporting meets needs, advanced analytics feel limited compared to dedicated BI tools. Although dashboard customization exists, it lacks some flexibility in visualization types and data manipulation that power users want.

Organizations needing detailed data analysis may have to export data to other tools. However, SysAid's recent updates indicate that enhancements in analytics are planned for the future.

SysAid interface

(Image credit: SysAid)

SysAid: Ease of use

SysAid has a user-friendly interface that's easy to adopt. The ticket management system helps with categorization, routing, and customization. The self-service portal is also very accessible. End-users can find solutions on their own, through a simple knowledge base and detailed service catalog. This really cuts down on ticket volume.

However, some parts of the interface, especially in the admin portal and workflow management, seem outdated and need updating.

Overall, the platform balances functionality and ease of use well. IT teams can start operations quickly without needing a lot of configuration. During our testing, we liked the visual workflow designer. It was very intuitive and let us set up approval processes, escalation rules, and notifications quickly.

Yet while the main features are easy to use, some user reviews mention bugs. These include things like login errors and situations where ticket creation freezes when switching tabs.

SysAid community

(Image credit: SysAid)

SysAid: Support

SysAid's customer support is one of its best features. It offers several channels, including a helpful helpdesk, biweekly customer care chats, and thorough documentation. We found the support team to be very responsive and knowledgeable. They quickly addressed our questions and escalated complex issues to higher support tiers when needed.

The company also implements user feedback during product development. Many new features come from customer suggestions in the Feature Request Forum within the SysAid Community.

SysAid security notice

(Image credit: SysAid)

SysAid: Security

SysAid uses strong security measures throughout its platform. It meets strict international standards with ISO and SOC2 Type 2 certifications. Their data centers are also SOC2 and ISO 27001 compliant. The platform protects data with AES-256 encryption for data at rest. It uses secure network protocols with SSL/TLS encryption for data in transit. Advanced authentication options include password complexity rules, multi-factor authentication, and single sign-on with SAML 2.0.

For the AI-powered Copilot feature, SysAid takes extra security steps. They use Microsoft Azure OpenAI Services instead of consumer ChatGPT. This keeps all AI-related data in the customer’s SysAid database. They also use advanced PII removal tools to safeguard sensitive information.

SysAid: The Competition

The ITSM market has many strong alternatives to SysAid. ServiceNow, Jira Service Management, and Freshservice are the top competitors.

ServiceNow is an enterprise-grade solution with strong governance and compliance features. It suits highly regulated industries, but its complexity and higher cost may not fit smaller organizations.

Freshservice attracts those wanting automation and a customizable platform. However, some users find its reporting and analytics less effective compared to others.

Other notable options include ManageEngine ServiceDesk Plus, SolarWinds Service Desk, TOPdesk, and BMC Helix ITSM. Each has its own strengths and weaknesses. SysAid provides a comprehensive ITSM solution at a competitive price. However, Jira Service Management may offer better integration with development tools. Freshservice is often praised for its modern interface and ease of use.

Ultimately, the choice depends on specific needs. Factors like scalability, integration capabilities, and pricing will play crucial roles in decision-making.

SysAid: Final Verdict

SysAid offers a complete ITSM solution that balances functionality, usability, and value. It excels in ticket management, asset tracking, and AI features that boost IT productivity.

We think the platform is ideal for mid-sized organizations. It helps improve IT service delivery without adding complexity. Plus, it has flexible deployment options and pricing that grow with the organization.

Still, some interface elements could use a refresh, and features like remote control have limits compared to dedicated tools. However, SysAid stands out with its excellent customer support, regular updates, and willingness to adapt based on user feedback.

We compiled a list of the best software asset management (SAM) tools.

I tested Flexera and was impressed us with its approach to managing software assets across on-premise and cloud environments
1:34 pm |

Author: admin | Category: Computers Gadgets Pro | Tags: | Comments: Off

Flexera is an enterprise-grade IT asset management software platform that benefits organizations with complex setups.

When we first tried Flexera, we immediately noticed its powerful features for managing software licenses and hardware assets in complex environments. The platform has two main solutions: FlexNet Suite for on-premise and hybrid setups, and Flexera One for cloud-focused organizations. We found that they both excel at optimizing license usage and identifying cost-saving opportunities, leading to substantial ROI.

Flexera stands out for its visibility across the entire IT estate, covering everything from on-premises software to cloud applications. Its customizable dashboards clearly displayed our test environment's compliance status and spending patterns. The self-service portal and automation features could help IT teams streamline service delivery, freeing them to focus on strategic tasks instead of manual work.

Yet configuring Flexera properly requires significant expertise and time. The platform's complexity can hinder smaller organizations without dedicated resources. However, those that manage to navigate the initial setup will find powerful tools for license optimization, cloud cost management, and compliance tracking.

We had a positive experience with Flexera's reporting, which provided actionable insights into software usage and potential compliance risks. Its integration with major ITSM tools, like ServiceNow, enhances its utility in enterprise settings. Still, Flexera could use some improvements where SaaS management is concerned. For mid to large enterprises managing complex software portfolios, Flexera offers a compelling solution despite its initial complexity.

Flexera demo request form

(Image credit: Flexera)

Flexera: Plans and pricing

Flexera does not publicly share pricing; it operates on a custom quote model based on organization size and needs. During inquiries, we learned that pricing typically follows a subscription model.

Costs depend on factors like the number of endpoints managed, cloud environments monitored, and specific modules chosen. This enterprise-focused solution generally starts in the five-figure range annually, making it suitable mainly for mid to large organizations.

Customers can choose between FlexNet Suite for on-premise deployments or Flexera One for cloud environments. Modular pricing allows organizations to select only the components they need. While the initial investment is high, organizations managing large software portfolios might achieve ROI in 6-12 months through license optimization and cloud cost savings.

Flexera features

(Image credit: Flexera)

Flexera: Features

Flexera offers a full suite of IT asset management tools for optimizing investments across on-premise, cloud, and SaaS environments. But here are the features that impressed us the best:

License optimization

Flexera's license management features give insights into software usage and compliance. The system spots unused or underused licenses, saving money on renewals. It reconciles actual usage with entitlements and creates clear compliance reports, which is very helpful during vendor audits.

Cloud cost management

Flexera One helps you see your cloud software costs across various providers. Its automated recommendations for rightsizing instances and cutting waste are especially helpful. They even offer clear savings estimates for finance teams. We could set budgets, track spending, and get alerts when we approached limits. These features provide governance that many organizations find hard to achieve.

Vulnerability intelligence

Flexera's vulnerability management integrates with its software inventory to identify security risks. We appreciate how it correlates known vulnerabilities with software inventory, prioritizing remediation based on risk levels and business impact. Integration with popular security tools and patch management systems creates a combined workflow for addressing vulnerabilities efficiently.

IT visibility dashboard

The customizable dashboards provide a unified view of assets, licenses, and cloud resources. We were able to configure role-specific views that delivered relevant insights to stakeholders, from technical details for IT admins to cost summaries for C-suite executives. The ability to drill down from high-level summaries to granular details makes it easy to investigate and understand relationships within the software estate.

Flexera reporting

(Image credit: Flexera)

Flexera: Analytics

Flexera's reporting and analytics features stand out as a major highlight, providing actionable intelligence beyond basic inventory reports. We were impressed by its ability to generate detailed license compliance positions, identify optimization opportunities, and forecast future needs based on historical usage.

Pre-built report templates cover common use cases like compliance audits and budget planning. But the custom report builder allows IT teams to create tailored analyses for specific needs.

The analytics dashboard presents key metrics visually, making complex data accessible to various stakeholders. We liked the trend analysis features that help spot gradual changes in resource use and spending patterns.

Automated report distribution ensures decision-makers receive needed insights regularly, while export options can help you integrate this data into broader business intelligence initiatives.

Flexera interface

(Image credit: Flexera)

Flexera: Ease of use

Flexera has a sleek interface that organizes many features through easy navigation and customizable dashboards. At first, the extensive options can feel overwhelming. But during testing, we loved the contextual help and guided workflows for complex tasks, like reconciling license entitlements or optimizing cloud resources. Still, new users may need formal training to fully use the platform, as many advanced features aren't clear without guidance.

The platform combines power and accessibility, with role-based views for different user types. The self-service portal is easy to use, letting end-users request software without technical help, while automation cuts down manual tasks for admins. The mobile experience works for basic monitoring and approvals but does not offer the depth of the desktop interface, which is needed for advanced features.

Flexera community

(Image credit: Flexera)

Flexera: Support

Flexera offers tiered support options. Standard support provides help during business hours. Premium support gives 24/7 coverage with quicker responses for critical issues.

During our research, we found the knowledge base to be quite comprehensive. It includes detailed documentation, implementation guides, and a library of video tutorials for common questions. Customer community forums allow users to share advice. Also, the professional services team offers specialized help and training for organizations needing extra support.

Flexera security features

(Image credit: Flexera)

Flexera: Security

Flexera demonstrates a strong commitment to security. It achieves this through SOC 2 Type II compliance, regular penetration testing, and solid data protection measures. There are comprehensive role-based access controls that let organizations define who can view and modify data. Detailed audit logs track user activities. The platform offers single sign-on integration with major identity providers. It also encrypts data in transit and at rest. These features provide essential security controls for managing sensitive IT asset information.

Flexera: The Competition

ServiceNow's IT Asset Management competes directly with Flexera. It offers similar features but is part of a larger IT service management platform. ServiceNow has better integration with ITSM processes. However, Flexera usually excels in software license optimization and cloud cost management.

Snow Software is another option. It has an easier entry point for mid-sized organizations but may not compete with Flexera's features for complex enterprises.

For those prioritizing cloud cost management over full ITAM, tools like CloudHealth by VMware or Apptio Cloudability are easier to implement. IBM's License Metric Tool (ILMT) is tailored for managing IBM software licenses. Meanwhile, Microsoft's Endpoint Configuration Manager offers basic software inventory for Windows environments. These alternatives suit organizations with specific needs that may find Flexera's broad approach too much.

Flexera: Final Verdict

Flexera is an enterprise-grade IT asset management tool that benefits organizations with complex setups. This includes on-premise, cloud, and SaaS deployments. Its approach to IT asset management is impressive, especially for license optimization and cloud cost management. While implementation can be complex, larger companies who are able to invest these resources will see significant returns.

We've compiled a list of the best software asset management (SAM) tools.

I tested Asset Panda and found it provides powerful customization and mobile app features for all business sizes
11:09 am |

Author: admin | Category: Computers Gadgets Pro | Comments: Off

Asset Panda is a cloud-based IT asset management software platform. It helps businesses track and manage their physical assets from anywhere. Its standout feature is a customizable interface that adapts to your workflows, so you don't have to change your processes. The platform allows unlimited users on any plan, making it great for organizations that want to boost adoption.

During our testing, we were particularly impressed with its mobile features. Asset Panda includes built-in barcode scanning and GPS location tracking for assets. You can customize fields, workflows, and reports easily, even without coding skills. This empowers non-technical users to tailor the system to their needs. However, we noticed that the website lacks clear pricing. New users must request quotes based on the number of assets they want to track.

The software provides real-time visibility into asset status, location, and lifecycle history. This helps organizations make better decisions about maintenance, replacement, and use. We found the reporting tools to be strong, allowing us to create custom reports on asset depreciation and maintenance schedules. While the initial setup has a learning curve, Asset Panda's customer support and onboarding help ease the transition.

All in all, Asset Panda offers great value. It improves accountability, reduces asset loss, and streamlines workflows. The company claims customers see an average 800% ROI, which seems believable based on our observations. Although the mobile app sometimes has syncing issues and lacks full offline functionality, the platform’s strengths make it a solid choice for businesses wanting to modernize their asset management.

Asset Panda pricing

(Image credit: Asset Panda)

Asset Panda: Plans and pricing

Asset Panda does not show pricing on its website. Instead, potential customers must contact sales for a custom quote based on their needs. The pricing mainly depends on the number of assets tracked, not the number of users, which is unlimited for all plans. We found that plans usually start at about $1,500 per year for small businesses tracking fewer than 500 assets. Enterprise pricing increases based on asset volume and custom implementation needs.

The company offers a 14-day free trial that provides full access to the platform's features. This allows organizations to try its capabilities before making a commitment. We like that Asset Panda includes unlimited cloud storage, custom fields, and mobile app users in all plans. This avoids the extra charges seen with some competitors. Customer support, training resources, and regular updates are part of the subscription price. However, organizations needing more help can purchase premium onboarding and dedicated support packages for an extra cost.

Asset Panda features

(Image credit: Asset Panda)

Asset Panda: Features

Asset Panda provides a full set of tools for asset management. These tools help organizations track, manage, and optimize their physical assets throughout their lifecycle. The platform is flexible and supports various industries, including IT, facilities management, healthcare, education, and construction. Here are some standout features we found during testing.

Customizable workflows

Asset Panda's flexible workflow engine lets users tailor the platform to fit their processes. We created custom fields, forms, and actions for our test environment without coding skills. The system has role-based permissions that manage what user groups can see and do. This ensures data security while promoting collaboration between departments.

Mobile functionality

The mobile app is one of Asset Panda's best features. It offers almost all the desktop functions in a touch-friendly design. The built-in barcode scanner worked well with different asset tag types. Plus, capturing photos and attaching them to asset records was very helpful for documentation. The GPS tracking feature records location data when assets are scanned or updated. This creates a useful audit trail of asset movements.

Asset lifecycle management

Asset Panda tracks assets from start to finish. It covers procurement, deployment, maintenance, and retirement. The platform lets you schedule maintenance, track warranties, and monitor depreciation in one place. We appreciated the automated alerts for maintenance deadlines and warranty expirations. These alerts help avoid costly mistakes.

Integration capabilities

The platform provides strong integration options via its API and ready-made connectors for popular business systems. We personally tested the integrations with G Suite for user authentication and Zendesk for managing support tickets about asset issues. Plus connecting Asset Panda with accounting systems like QuickBooks and ERP platforms lets asset data move smoothly between key business systems. All of this cuts down on redundant data entry and boosts accuracy.

Asset Panda reports

(Image credit: Asset Panda)

Asset Panda: Analytics

Asset Panda's reporting tools offer clear insights into asset use, status, and financial performance. You can access both pre-built and custom reports. The dashboard is user-friendly, making it easy to view key metrics, such as asset distribution by location, maintenance status, and upcoming expirations. You can save reports for quick access and set up automated email delivery to stakeholders. This keeps everyone informed without extra work.

The platform’s filtering and grouping options let users analyze asset data in various ways to spot trends and find optimization opportunities. For example, you can create custom reports on depreciation forecasts, maintenance costs by asset type, and utilization rates across departments. The report builder may have a small learning curve for complex analyses, but even simple reports offer valuable insights.

Asset Panda interface

(Image credit: Asset Panda)

Asset Panda: Ease of use

Asset Panda has a clean and modern interface that's generally easy to use. However, the many customization options can be overwhelming for new users. Still, the platform balances power and usability well. It features logical navigation and helpful tooltips for common tasks. Your team can customize dashboards based on their roles, which helps streamline the experience. That way, team members see only the information relevant to their jobs.

The mobile experience is impressive. It offers almost all the features of the desktop version in a touch-friendly format. During our testing, we liked how easily we could switch between devices while maintaining access to key data and functions. The setup process does take time to customize fields, workflows, and permissions, but the implementation team is there to help new customers.

Asset Panda support resources

(Image credit: Asset Panda)

Asset Panda: Support

Asset Panda provides support through email, phone, and live chat during business hours. We were impressed by their quick response times. Their knowledge base is extensive, with detailed articles, video tutorials, and step-by-step guides for common questions and use cases. We especially appreciated the regular webinars and training sessions. These sessions cover basic functions and advanced features, like custom report building and workflow automation.

Asset Panda security notice

(Image credit: Asset Panda)

Asset Panda: Security

Asset Panda prioritizes data security. They use industry-standard measures like SSL encryption, regular security audits, and role-based access controls to keep customer information safe. And the platform runs on Amazon Web Services (AWS), which offers strong infrastructure security and compliance certifications like SOC 2 Type II.

We particularly liked the detailed permission settings during our evaluation. These settings let administrators manage what information different user groups can access, modify, or report on based on their roles at the company. This helps organizations maintain data integrity while promoting collaboration.

Asset Panda: The Competition

AssetCloud by Wasp is an affordable option for small businesses needing simple asset tracking. However, it doesn’t offer the extensive customization that Asset Panda does. EZOfficeInventory and Snipe-IT have similar core features at competitive prices. Snipe-IT even has an open-source option for groups that can self-host.

For enterprises using ServiceNow or IBM Maximo, their asset management modules integrate well with IT service management. However, they usually come at a much higher cost.

Organizations focused on IT asset management may prefer Lansweeper or ManageEngine AssetExplorer. These tools offer better automated discovery for networked devices. UpKeep and Fiix excel in maintenance management, which is important for groups prioritizing equipment uptime.

Asset Panda is flexible and serves many purposes, but these specialized tools can provide deeper functionality in certain areas. But they may lack the all-in-one appeal that Asset Panda has for managing diverse asset types.

Asset Panda: Final Verdict

Asset Panda offers a strong and customizable asset management solution. It adapts to many tracking needs across various industries. Its unlimited user model, mobile features, and customization options provide great value. However, pricing is not clear, and it has a steep learning curve. For organizations that rely on spreadsheets or outdated systems, Asset Panda brings a mix of flexibility and structure. This can change how assets are managed throughout their lifecycle.

We've also listed the best software asset management (SAM) tools.

I tried out Ezo, and found it to be a reliable asset management experience with easy-to-use features
10:40 am |

Author: admin | Category: Computers Gadgets Pro | Comments: Off

Ezo is a surprisingly straightforward IT asset management software for inventory across multiple locations. The platform provides clear visibility into asset lifecycles, from acquisition to retirement. Its clean interface avoids overwhelming users with unnecessary complexity. We were impressed with how quickly we could implement the system during testing and start tracking equipment without extensive training.

The software shines in its asset tracking capabilities. It allows you to assign equipment to users and maintain accountability throughout the organization. During our tests, Ezo's QR code scanning worked flawlessly, making check-ins and check-outs a breeze. The reporting tools offered meaningful insights into asset use, though the dashboard could have been more intuitive for first-time users.

Ezo does have some weaknesses in its mobile experience. We noticed a few performance issues during testing. There was lag when processing multiple items at once, but the mobile interface feels less polished than the desktop version in general. Despite these minor drawbacks, the overall value remains strong. Especially for remote businesses with inventory management needs across multiple locations, Ezo could be a keeper.

Ezo's preventive maintenance features were a point of highlight during testing. They help you schedule and track regular equipment upkeep. We appreciated the automated alerts for upcoming maintenance tasks, which could extend the lifespan of assets. Being able to generate custom reports also helps you analyze inventory data on demand. However, we wish there were more advanced filtering options for different scenarios.

Ezo free trial

(Image credit: Ezo)

Ezo: Plans and pricing

Ezo has a tiered pricing system for businesses of all sizes. The Basic plan starts at $9.99 per user monthly (billed annually). It includes core asset tracking, limited to 500 assets, and basic reporting. But we found that the Professional plan at $19.99 per user monthly offers the best value. It provides unlimited asset tracking, advanced reporting, and maintenance scheduling, which greatly improved our asset management workflow.

Enterprise pricing comes through custom quotes. This includes extra features like API access, dedicated support, and custom integrations with current business systems. Ezo also offers a 14-day free trial for all new users. All plans come with free updates and standard customer support. However, premium support is only available at higher tiers.

Ezo features

(Image credit: Ezo)

Ezo: Features

Ezo offers a complete set of asset management tools that can simplify inventory tracking and maintenance scheduling for any organization. We found the platform's easy-to-use interface very helpful quick implementation across departments. But beyond that, here are the features that stood out to us the most:

Asset tracking

The core asset tracking feature lets you document equipment details, location, and user assignments. We were impressed by how easily we could create and attach QR codes to physical assets. This could make check-ins and check-outs much more efficient. The system also retains a full history of each asset, including maintenance records and location changes.

Maintenance management

Ezo's maintenance scheduling feature was a big hit during our testing. You can set recurring maintenance tasks based on time or usage. The system automatically generates work orders and notifies team members. This could help you avoid costly repairs and extend the life of your assets by addressing issues early on.

Mobile accessibility

Ezo has a mobile app for teams working in the field or from different locations, available on both iOS and Android. It manages basic tasks like asset scanning, status updates, and location changes well in most cases. The option to take photos of assets and link them to inventory records could be helpful during equipment audits. But, we noticed synchronization delays in areas with weak connectivity and the app lacks many features available to desktop users.

User management

The platform has a strong user management system in place. It lets administrators assign specific permissions and access levels to team members. We loved the option to create custom roles that fit different organizations. Plus the audit trail feature tracks changes per user, assisting with compliance.

Ezo reporting

(Image credit: Ezo)

Ezo: Analytics

Ezo's reporting features offer detailed insights into asset use, maintenance history, and inventory status. In our tests, the pre-built report templates met most of business scenarios. They provided quick access to depreciation schedules, maintenance compliance, and asset allocation metrics. Being able to schedule automated report delivery via email was a nice touch.

A custom report builder lets you create tailored analyses. You can select specific data points and visualization options to answer specific business questions. We liked the easy drag-and-drop interface. It allowed us to build complex reports without any SQL knowledge. However, we found that generating reports with very large datasets sometimes slowed performance. Some optimization here could help organizations with extensive inventory records.

Ezo interface

(Image credit: Ezo)

Ezo: Ease of use

We found Ezo's interface very easy to use. We were able to set up quickly and start tracking equipment without much training. QR code scanning worked perfectly during our tests. It made asset check-ins and check-outs much faster than manual methods. However, some user reviews mention an initial learning curve, especially when using the advanced search function.

Ezo's mobile app offers key features for teams in the field, but we noticed some performance issues during testing. We liked being able to take photos of assets and attach them to inventory records during audits. This can be very helpful for keeping accurate documentation.

But despite a few minor UI issues, our overall user experience was intuitive. Most professionals can quickly adapt to the platform's main features, then explore advanced use cases over time.

Ezo support

(Image credit: Ezo)

Ezo: Support

Ezo provides various support options: email, phone, and chat. Their team is available on weekdays from 7 am to 5 pm US Eastern time. They also offer after-hours help for urgent issues.

In our evaluation, we found the customer service team very responsive. They typically reply within the same day and focus on finding solutions to our questions. Each license includes up to 90 minutes of onboarding help. This allowed us to quickly learn key features like asset tracking workflows, reporting capabilities, and best practices to optimize our processes.

Ezo security notice

(Image credit: Ezo)

Ezo: Security

Ezo shows a strong commitment to security with several key certifications. These include ISO 27001, SOC 2 Type 2 compliance, and CSA STAR Level 1 certification. Plus the platform runs on Amazon Web Services (AWS), a top cloud computing service known for its strong security measures.

Ezo: The Competition

There are several alternatives to Ezo, like Asset Panda, Sortly, and GoCodes. Each has similar asset tracking features but with different pricing and capabilities.

Asset Panda is a cloud-based platform that excels in warranty tracking and multi-location management. Sortly specializes in inventory management, offering great expiration date tracking and reminder features. GoCodes stands out for its strong equipment tracking and workflow management, appealing to organizations that want to prevent lost or stolen tools.

Ezo's pricing places it in the mid-range compared to its competitors. But ultimately, choosing the right platform depends on specific needs. Ezo generally offers a good balance of functionality and value for most business asset management needs.

Ezo: Final Verdict

Ezo offers a strong asset management experience. It balances ease of use with effective tracking. The platform shines particularly in showing asset lifecycles. Key features include QR code scanning, maintenance scheduling, and reporting tools that give insights into asset use.

We found some limits in the mobile app, plus some user interface areas could use an upgrade. Still, the overall value is high. Especially for businesses facing inventory challenges across many locations or with remote workers.

We've also listed the best software asset management tool.

I tested Zluri and found it delivers complete SaaS management, with excellent discovery tools, security, and cost-saving features
1:56 pm | May 21, 2025

Author: admin | Category: Computers Gadgets Pro | Comments: Off

Zluri provides a comprehensive software asset management platform that helps IT teams see and control their SaaS applications from start to finish. We found it great for discovering apps across the organization, even the most elusive shadow IT. During our tests, Zluri's easy-to-use dashboard helped us track usage, manage licenses, and optimize spending on a range of business software.

The platform's main strength is its discovery engine. It uses 9 different methods to ensure 100% SaaS discoverability. We were impressed by how quickly Zluri connected with existing systems like SSO, financial tools, and browser extensions. The automated workflows for onboarding and offboarding employees can save your IT team a lot of time. It automatically manages access based on employee status changes, too.

Cost optimization is another area where Zluri excels. It helps you spot underused subscriptions and duplicate apps. We liked the renewal monitoring feature, which tracks end dates and sends reminders. This prevents missed renewals and opens up chances for negotiation. AI-powered license forecasting helps with budgeting, allowing your team to make informed decisions about software.

Setting up Zluri needs some initial time, but the responsive customer support team makes it easier than you might expect. We found the multi-level access certification workflows very helpful for compliance. They ensure no access issues are missed. While the platform could use more detailed documentation and more integrations for niche apps, Zluri's ongoing improvements suggest these issues will be resolved in future updates.

Zluri pricing details

(Image credit: Zluri)

Zluri: Plans and pricing

Zluri has a flexible pricing model based on employee count. Plans start at about $4-8 per user each month for their core SaaS management platform. The pricing includes Standard, Professional, and Enterprise options. Higher tiers come with extra features like advanced automation, custom integrations, and dedicated support.

In our testing, the Professional plan stood out for mid-sized organizations. It strikes a good balance of features and value. This plan gives access to key tools such as application discovery, license management, and basic workflow automation.

Zluri also offers a free trial. This lets organizations test the platform before subscribing. We liked the clear pricing model — there were no hidden fees or surprises during our evaluation. For larger enterprises, Zluri offers custom pricing. This can be tailored to include specific modules or integration options based on needs.

Zluri features

(Image credit: Zluri)

Zluri: Features

Zluri's complete SaaS management platform has many strong features. During testing, we found it great for spotting shadow IT and improving workflows for IT admins. Here are the key features that stood out during our evaluation:

Application discovery and management

Zluri's discovery engine was very effective at finding SaaS apps used in our testing, even those not approved by IT. We were impressed by how the platform connected with our financial systems, SSO providers, and browser agents to build a complete app inventory. The central dashboard simplified categorizing apps, tracking usage metrics, and spotting security risks. This gave us clear visibility into the whole SaaS landscape.

Automated workflows

The workflow automation features reduce admin work by simplifying onboarding, offboarding, and access management. The pre-built workflows were easy to customize, allowing us to automate license assignments and access revocations.

Another great thing is that the platform integrates with HR software systems, so employee status changes automatically trigger updates to software access. This reduces security risks and keeps you compliant with internal policies.

License optimization

Zluri's license management features uncovered major cost-saving opportunities in our sample portfolio. The platform's analytics showed us underused licenses, duplicate subscriptions, and chances to consolidate or downgrade. We especially liked the renewal calendar, which gave alerts for upcoming renewals. This could help the procurement team negotiate better and avoid unwanted auto-renewals.

Compliance safeguards

The security and compliance features give lots of useful insights into vulnerabilities in a software ecosystem. We found the risk assessment dashboard particularly helpful for spotting applications with poor security practices or compliance issues. The access certification workflows make it easy to review user permissions, so that regulatory requirements can be met even with less administrative work.

Zluri reports

(Image credit: Zluri)

Zluri: Analytics

Zluri's analytics offer deep insights via data visualization into SaaS usage, spending, and security. The easy-to-use dashboards provide both broad overviews and detailed views. This helps IT admins spot trends, anomalies, and chances for optimization quickly. We found the spend analytics especially useful. They clearly visualized costs by department, application category, and time period. This helped us find ways to combine redundant tools and renegotiate contracts.

User-level analytics give clear insights into application adoption and engagement across the organization. We were able to track inactive users, find power users, and monitor license usage. This data could help you make smart choices about resource allocation. The customizable reports also generate specific insights for different stakeholders, making it easier to get to the issues you care about.

Zluri interface

(Image credit: Zluri)

Zluri: Ease of use

Zluri's user interface balances strong functionality with an easy-to-use design. This makes it friendly for teams new to SaaS management. The dashboard is clean and organized, showing key metrics at a glance. You can navigate it easily to get detailed views for specific applications, departments, or users. During testing, we were able to master the interface quickly, after only a brief orientation. Contextual help features also offer useful guidance for complex tasks.

The platform’s workflow automation cuts down the learning curve even more by simplifying common tasks that usually need several steps. We liked the smart design of the application discovery process, which can integrate with various data sources without coding. Some of the advanced features, like custom integrations and complex workflows, need technical skills however. Still, Zluri offers templates and wizards to make these features easier to access.

Zluri help center

(Image credit: Zluri)

Zluri: Support

Zluri provides different support options based on pricing plans. All customers can access email support, knowledge base resources, and regular webinars. In our evaluation, we found the support team to be both responsive and knowledgeable. They usually reply to inquiries within a few hours and offer clear, actionable solutions. The platform's implementation specialists are especially helpful during setup. They give personalized guidance for integrating with your systems and customizing workflows to meet your needs.

Zluri trust and security

(Image credit: Zluri)

Zluri: Security

Zluri shows a strong commitment to security. It has SOC 2 Type II certification, regular penetration testing, and robust data encryption for data both in transit and at rest. The platform's handling of user permissions is also pretty robust. It offers granular role-based access controls, letting organizations define what team members can see and change in the system based on their jobs.

Zluri's clear security documentation was another highlight during our research. But it doesn't just commit to these security standards for its own platform. Zluri can proactively spot security risks in your existing SaaS ecosystem. This includes applications without proper security certifications or those storing sensitive data.

Zluri: The Competition

Zluri has many competitors, including BetterCloud, Torii, and Productiv. Each has its strengths and focus areas.

BetterCloud excels in workflow automation and has been around longer. However, Zluri's discovery engine is better at spotting shadow IT. Its interface is also more user-friendly for daily tasks.

Torii offers similar core features, focusing on automated workflows and a sleek interface. Still, Zluri stands out with stronger financial optimization and vendor management.

Productiv is all about application engagement analytics and benchmarking. This appeals to organizations that value adoption metrics and ROI analysis. For enterprises using ServiceNow, Productiv's SaaS Operations Management module provides integration benefits. However, it lacks the same depth and specialization as Zluri.

While each competitor has unique strengths, Zluri provides the best mix of discovery, cost optimization, workflow automation, and ease of use.

Zluri: Final Verdict

Zluri delivers on its promise of great SaaS management. It offers strong discovery features, an easy-to-use interface, and useful cost optimization tools.

During our evaluation, we found the platform excels at finding shadow IT, improving workflows, and giving insights to optimize software spending.

The initial setup does take time and resources. Some advanced features can be harder to learn. Still, Zluri's ongoing improvements and helpful support team make it a strong option for organizations with a complex tech stack.

We've listed the best IT documentation tool.

I tested ServiceNow and found it offers a powerful and comprehensive ITSM platform ideal for larger organizations
1:27 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: | Comments: Off

ServiceNow is a powerful cloud-based ITSM tool that streamlines workflows and service management in IT, HR, and customer service. During our testing, we were impressed with its ability to automate complex processes. This feature lets organizations swap manual tasks for advanced digital workflows without any coding knowledge. The platform's flexibility helps businesses define, design, and automate their service delivery, enhancing operational efficiency for larger enterprises.

ServiceNow connects easily with popular tools like Jira, DocuSign, Microsoft, Google, and Salesforce. We liked how the customization options allowed us to tailor it to our needs. However, this flexibility comes with a steeper learning curve than we expected. The self-service portals were particularly useful, letting end-users create tickets and report incidents easily.

While researching the platform, we noticed how many reviews mention that the user interface feels dated. While the recent upgrade to the Next Experience UI addresses much of these issues, some occasional clunkiness still remains. And the reporting and business intelligence features, while functional, were not as strong as some competing systems we looked at.

Still, ServiceNow's AI-powered intelligence is quite impressive. It automatically categorizes, prioritizes, and routes incoming tickets based on historical data, cutting response times. For large organizations with complex IT environments, ServiceNow provides great value due to its service management tools and automation features. However, smaller businesses might find the platform's complexity and high licensing costs challenging.

ServiceNow pricing

(Image credit: ServiceNow)

ServiceNow: Plans and pricing

ServiceNow uses a subscription-based pricing model. Prices vary based on modules, features, and the number of users. We found that the company does not share pricing publicly. Instead, potential customers must contact the sales team for a tailored quote based on their needs. That said, current users mention that annual contracts usually start at $75-$100 per user per month for companies with 50 to over 100 users.

The platform has several product lines, including IT Service Management, IT Operations Management, Customer Service Management, and HR Service Delivery. Each line has its own pricing structure. Most organizations begin with the IT Service Management (ITSM) package, with the option to add more modules later. ServiceNow also provides a limited free trial, which is helpful for testing basic functions, but it does not include all features available in paid subscriptions.

ServiceNow features

(Image credit: ServiceNow)

ServiceNow: Features

ServiceNow offers a complete set of tools to improve workflows and service delivery across departments. In our tests, we were impressed by how well the platform automates complex processes. It also allows for easy customization. Here are the key features that stood out to us:

Workflow automation

ServiceNow's workflow automation is key to its offerings. It let us design, implement, and optimize complex workflows with little to no coding. We found the visual workflow editor easy for business analysts to use for basic processes. It also offers the depth developers need for complex automation. The platform triggers actions based on set conditions, cutting down manual work during testing. Automated escalations and notifications helped ensure nothing was missed.

Service catalog and request management

ServiceNow's service catalog can create a central marketplace for all your services. During our evaluation, we made a number of custom request forms. These forms had dynamic fields that changed based on user selections, making requests intuitive for end-users. The approval workflows were strong. They allowed multi-level approvals and delegation, ensuring business continuity even when key approvers were unavailable.

Knowledge management

The knowledge management system in ServiceNow offers strong tools to create, organize, and share information. We liked how the platform suggests relevant articles to service desk agents based on incident details. This feature greatly reduces resolution times. The knowledge base also has solid version control and review workflows that keep content accurate. Plus, the self-service portal helps users find solutions before submitting tickets.

Configuration management database (CMDB)

ServiceNow's CMDB gave us a clear view of the IT infrastructure and service links. This was crucial for change management and solving problems. During our review, we saw that the discovery tools mapped relationships between configuration items well. They created a visual map of how systems work together. The platform tracked changes to configuration items over time. This feature added important context for troubleshooting. And its integration with incident and problem management modules made managing IT services seamless.

ServiceNow reporting tool

(Image credit: ServiceNow)

ServiceNow: Analytics

ServiceNow's reporting and analytics tools give clear insights into service performance and operations. They offer both pre-built and customizable dashboards. We found the Performance Analytics module very helpful for tracking key performance indicators. We used it to monitor metrics like mean time to resolution, SLA compliance, and ticket volume trends over time. The platform also let us dig into specific metrics, helping us spot bottlenecks in service delivery and make informed decisions on resource use.

The platform includes predictive intelligence features. These use machine learning to find patterns and predict future service demands based on past data. We were impressed by how the system can automatically categorize and prioritize incoming requests. This significantly lessened the manual workload for any service desk team. However, creating custom reports sometimes needed more technical skills than we expected. Additionally, the visualization options were not as flexible as those in some dedicated business intelligence tools we have used.

ServiceNow interface

(Image credit: ServiceNow)

ServiceNow: Ease of use

ServiceNow offers a mixed experience with usability. Its comprehensive interface can be overwhelming for new users. Our testing revealed a steep learning curve, especially for administrators and developers. The navigation structure is logical, but it has many menus and options. End-users may sometimes struggle to find specific services in the portal.

The platform does include features that improve usability, like role-based views. These views show only relevant information and functions for each user type. We also liked the mobile app, which simplified approving requests and checking status updates. Recent updates have brought many UI improvements, but some parts of the system still feel like traditional enterprise software.

ServiceNow support

(Image credit: ServiceNow)

ServiceNow: Support

ServiceNow provides tiered support options based on subscription levels, including Standard, Enterprise, and Elite packages. During our evaluation, we found the knowledge base and active community forums helpful for troubleshooting common issues. This allowed us to solve problems without contacting official support.

But the Elite support package offers 24/7 assistance, with quicker response times for critical issues. But complex customization questions still sometimes needed escalation to specialized technical teams. ServiceNow also offers professional services for implementation and optimization. Smaller organizations with limited IT resources may find these helpful due to the platform's complexity.

ServiceNow security features

(Image credit: ServiceNow)

ServiceNow: Security

ServiceNow has SOC 1, SOC 2, and ISO 27001 certifications for its cloud infrastructure. It also offers strong role-based access controls.

Apart from that, the platform provides detailed audit trails that record all system changes to make compliance reporting easy. ServiceNow's data encryption, both in transit and at rest, meets industry security standards. It also offers regular security updates and strong vulnerability management tools to keep pace with growing security threats.

ServiceNow: The Competition

The enterprise service management market has several alternatives to ServiceNow. Atlassian's Jira Service Management is a popular choice for organizations using the Atlassian ecosystem. In fact, Jira Service Management is easier for smaller teams and much cheaper. But it lacks some of ServiceNow's advanced workflow features.

BMC Helix is another strong competitor. It has similar enterprise functionality and a more modern user interface than ServiceNow. But, it requires a similar effort for implementation.

For those seeking simpler solutions, Freshservice stands out. It has an intuitive interface and a faster implementation timeline, making it great for mid-sized businesses with basic needs. Zendesk also competes in this space. Its service management offerings are excellent for customer service but lack depth in IT operations management compared to ServiceNow.

ServiceNow: Final Verdict

ServiceNow is a powerful platform that offers great value for large businesses ready to invest time and resources. During our testing, we were impressed by its customization options and strong workflow automation. But the learning curve is steep and the costs high. Hopefully, ServiceNow's added efficiency will make the price worthwhile for large-scale IT operations.

We've listed the best help desk software.

I tested Spiceworks and found it offers great functionality for a free help desk tool, making it perfect for SMB IT teams
1:17 pm |

Author: admin | Category: Computers Gadgets Pro | Comments: Off

Spiceworks offers a complete IT service management solution that's packed with features — for free. We found it very easy to set up, needing little configuration to manage tickets. The clean interface is very easy to navigate, but the ads can be a bit distracting.

The ticketing system is central to Spiceworks' functions. It lets your team track and manage IT support requests via email and a customizable self-service portal. We liked the automated notifications and response templates. They made the overall workflow smoother and improved communication with users. The platform also has useful asset management tools that work well with the help desk, giving you a full view of our tech setup.

Spiceworks impressed us with its strong reporting tools and customization options. However, we did face some performance issues during testing. Sometimes, the system took longer than expected to restart after shutdowns. We also experienced a few moments where the app became unresponsive. Despite these issues, the overall value is compelling, especially for smaller organizations with tight budgets that don't need enterprise-level features.

The cloud-based version of Spiceworks replaced the desktop app after December 2021. It provides the same core functions with the added benefit of access from anywhere. The mobile apps offered easy access to tickets, though they had limited functionality compared to the full web interface. For organizations looking for a free way into help desk automation, Spiceworks strikes a strong balance of features, usability, and community support. And for those wanting more than that, there's a Premium version at $6 per user per month.

Spiceworks plans and pricing

(Image credit: Spiceworks)

Spiceworks: Plans and pricing

Spiceworks has a unique pricing model. It offers a free tier and a new Premium option for teams needing more features. The Core plan is free for up to 5 seats. There are no limits on tickets, users, or storage. This makes it great for small to medium-sized businesses with limited IT resources. Our testing showed this approach is clear and easy to understand. However, the free version does show ads, which can distract from support tasks.

For teams with 5 or more users who want an ad-free experience, Spiceworks offers a Premium tier. It costs $6 per seat per month. This option includes all the features of the free version without ads. It provides better value than many competitors in the help desk market. We liked that Spiceworks keeps its pricing simple with just two tiers. There are no complex features or hidden costs, making budgeting easy for organizations of any size.

Spiceworks features

(Image credit: Spiceworks)

Spiceworks: Features

Spiceworks offers a complete set of help desk tools for IT support teams. In our tests, we found the platform balances functionality and ease of use well. It has intuitive workflows without losing depth. Here are the standout features that impressed us the most.

Ticket management

The ticket management system is key to Spiceworks. It provides flexible options for creating, assigning, and tracking support requests. We found the email integration very useful. It automatically turns incoming messages into tickets while keeping the entire conversation history. The customizable ticket fields and status workflows let our team tailor the system to our needs. However, we sometimes wanted more advanced automation for complex routing scenarios.

Knowledge base

Spiceworks has a strong knowledge base feature. It helped our team cut down on repetitive support requests by offering self-service options. We liked how simple it was to turn resolved tickets into knowledge base articles. These articles included rich formatting, attachments, and internal notes. The platform also provides public and private knowledge base options. This lets us share some information with end users while keeping other documents for internal use only.

Asset management

The integrated asset management tools give clear insights into your IT infrastructure and support activities. In testing, the network scanning tool successfully found and listed our devices. It gathered detailed data on hardware specs, installed software, and warranty status. Linking tickets to specific assets helped our support team understand issues better. However, we noticed that the scanning sometimes missed devices or provided incomplete information.

Community support

Spiceworks has a unique advantage with its large IT community. This community acts as a support resource and a professional network. Our team often found answers to technical issues in the community forums. Thousands of IT professionals share advice and troubleshooting tips there. The link between the help desk and the community lets you search for solutions while working on tickets. This can save you a lot of research time.

Spiceworks reports

(Image credit: Spiceworks)

Spiceworks: Analytics

Spiceworks offers strong reporting tools that show help desk performance and workload distribution. During testing, we found that the pre-built reports covered most key metrics we needed. These included ticket volume, resolution times, and support team performance. The dashboard gives quick insights through customizable widgets. However, we sometimes wanted more flexibility to create fully custom visualizations.

The platform also has advanced reporting features. You can add filters or mix filters to make reports that fit your needs. We liked generating reports that ranged from simple overviews of open tickets to detailed analyses of pending tickets over specific timeframes. For organizations needing deeper data analysis, Spiceworks provides a custom Power BI Desktop Data Connector. This tool lets you pull data directly from your Cloud Help Desk account and refresh it into your Power BI report template with one click after setup.

Spiceworks user interface

(Image credit: Spiceworks)

Spiceworks: Ease of use

Spiceworks has an easy-to-use interface. Even team members with limited tech skills found it simple to navigate. The dashboard gives a clear view of ticket status, recent activities, and key metrics. The menu structure is logical, making it easy to access different features. During testing, we liked the contextual help tips and the option to customize views. However, we sometimes had to click through multiple screens to finish tasks.

The ticket creation and management process is straightforward. It has clear status indicators and lets users quickly assign, prioritize, and categorize support requests. We found the email integration user-friendly. It allows users to create and respond to tickets without logging into the system. The knowledge base editor feels like a familiar word processor, making it easy to create and format documentation. However, the search function sometimes struggled to return the most relevant articles when using partial keywords.

Spiceworks community

(Image credit: Spiceworks)

Spiceworks: Support

Spiceworks offers different support channels, each with varying response times based on your tier. We found the knowledge base and community forums to be the most useful. They often provide solutions faster than direct support. Premium users enjoy priority email support, which has quicker response times. Free users can submit tickets but may wait longer for complex issues. The company also provides regular webinars and training resources to help users maximize the platform.

Spiceworks security center

(Image credit: Spiceworks)

Spiceworks: Security

Spiceworks takes security seriously. They use industry-standard measures to protect sensitive help desk data. Our testing showed that the platform uses TLS encryption for data in transit. Regular security audits and SOC 2 compliance add extra reassurance. The granular permission system lets administrators control which team members can access certain information and perform specific actions. However, we would have liked more detailed audit logging to track user activities in the system.

Spiceworks: The Competition

For organizations looking for alternatives to Spiceworks, Freshdesk is a strong choice. It has a better ticketing system with advanced automation and a clean, ad-free interface, even at lower tiers. In our testing, we found Freshdesk's multichannel support and AI features to be more comprehensive. However, its pricing can rise quickly, especially as you add users and features, making it pricier than Spiceworks' Premium tier.

ManageEngine ServiceDesk Plus is another solid alternative, especially for larger organizations needing ITIL compliance and better workflow customization.

For teams focused on project management but with some help desk needs, Jira Service Management offers better integration with development workflows and more customization. Zendesk is also a strong competitor, providing better omnichannel support and advanced reporting tools, but it comes at a significantly higher cost than Spiceworks.

But for organizations on tight budgets, Spiceworks' free tier stands out for its functionality without any financial commitment.

Spiceworks: Final Verdict

Spiceworks offers great value as a help desk solution, especially for small to medium-sized organizations with tight IT budgets. In our testing, we saw that the platform balances functionality and simplicity well. It provides essential help desk features in an easy-to-use package that doesn't need a lot of training.

While the ads in the free tier can be distracting, and some advanced features from premium competitors are absent, the affordable Premium tier is a strong option. It makes Spiceworks appealing for growing teams that need dependable ticket management without overspending.

We've compiled a list of the best live chat software.

This $99 Acer business monitor I reviewed won’t impress anyone – and that’s why it’s a great budget display
9:02 pm | May 18, 2025

Author: admin | Category: Computers Gadgets Pro | Comments: Off

All around, the monitor world has continued to flourish. People want better displays to work on, create on, game on, and consume on, and the prices continue to rise. So, it's worth noting when I find a budget monitor that I don't hate. Not everyone, in fact, very few, needs the biggest and best display.

Even with what I do, I barely need a high-resolution display. I could get most of what I do done on a 1080p screen if needed, or if the budget required it. There are quite a few drawbacks for choosing this kind of display, like screen quality in both picture and frame, the speakers sound like someone whispering into a soup can, but at the same time, if it gets the job done, and saves me a ton of money, why wouldn't I consider it?

And with that in mind, it's not hard to recommend the Acer Vero B247Y as one of the best business monitors for anyone looking for a budget display.

Acer | B247Y

(Image credit: Collin Probst // Future)

Acer Vero B247Y: Unboxing & first impressions

I'm not going to lie, I didn't expect much when I started unboxing the simple cardboard box that held the Acer B247Y monitor.

But once I opened it up, I noticed it had a DisplayPort cable, an HDMI cable, a power cable, a stand, and some nice documentation. I could put it all together before I realized what I was doing, and I was using it after mere moments of unboxing.

The monitor is incredibly light, so light that it doesn't make sense. Once I got this display on my desk, I pretty quickly threw it on a VESA mount monitor arm to get it positioned right where I wanted it, then I got to work using the display.

While it may feel like the exact monitor (probably not), my mom grew up on a corner desk littered with receipts connected via VGA to a tower pc that weighed more than I did, but it's not half bad when you consider the price.

Acer | B247Y

(Image credit: Collin Probst // Future)

Acer Vero B247Y: Design & Build Quality

Specs

Display: 23.8" IPS
Resolution: 1920x1080
Refresh Rate: 120Hz (HDMI + DP)
Brightness: 250 nits
Inputs: HDMI 1.4, DisplayPort 1.2, VGA, Audio In/Out, Headphone jack
Speakers: 2x 2W (bless them for trying)
Adjustments: Height, tilt, swivel, pivot
Weight: 12.06 lbs with stand

The display build quality is mediocre despite the realization that this monitor can be found for under $100. It's super lightweight, which is great for moving it around, but it does not feel premium.

In fact, it feels like if I sneeze or cough too aggressively, it might fall down, which is why I added it to my monitor arm. The black plastic frame looks cheap, but it hides the cheap factor quite nicely since it's matted black.

The port layout is simple and easy to use. No frills, no add-ons, just video in. Sometimes, that's all you want, and with this guy, that's all you get.

Acer | B247Y

(Image credit: Collin Probst // Future)

Acer Vero B247Y: In use

Jokes aside, this monitor is good enough to get some business work done. I of course wouldn't use it for graphic design or much creative work, if any, but for Slack, documents, email, browsing the internet, Excel sheets, and so on, this display gets the job done for cheap. Especially if this monitor is not frequently used, sits in a high-traffic office area where it could get damaged, or if you are simply just working on basic tasks and don't require 4K at all.

Plus, since it's so cheap, you can spend that money on accessories, a better computer, or just simply save it for something else.

Moving on, I wouldn't recommend using this display for playing any audio of any kind. It's actually comical to me that they even tried adding speakers to this, coming in with a whopping two 2W speakers. I tried taking a video call through this and the speaking voices were terrible, music is worse, and I didn't dare try any sort of mixing audio levels for a video or project through this.

If you're looking for a simple monitor to get business work done that won't break the bank, then this is a monitor you should consider. It's a good budget option. But, if you're going to expect it to be great for gaming, consuming high-resolution content, color grading, or anything like that, I would look elsewhere.

Acer | B247Y

(Image credit: Collin Probst // Future)

Attributes

Notes

Rating

Design

Cheap and simple

⭐⭐⭐

Ease of use

Easy to use

⭐⭐⭐⭐⭐

Practicality

Right for a budget

⭐⭐⭐⭐

Price

Very cheap

⭐⭐⭐⭐⭐

Acer Vero B247Y: Final verdict

If you find yourself looking for "any monitor" within a budget, you should check out the B247Y as your budget solution.

It's great for budget setups, secondary setups, your old tower pc that just needs a display, a server display, replacing the monitor you just broke and don't want to pay for a replacement for, or for displays you are worried are going to quickly break for one reason or another.


Bump up the resolution with our round-up of the best 5K and 8K monitors for professional use.

This $99 Acer business monitor I reviewed won’t impress anyone – and that’s why it’s a great budget display
9:02 pm |

Author: admin | Category: Computers Gadgets Pro | Comments: Off

All around, the monitor world has continued to flourish. People want better displays to work on, create on, game on, and consume on, and the prices continue to rise. So, it's worth noting when I find a budget monitor that I don't hate. Not everyone, in fact, very few, needs the biggest and best display.

Even with what I do, I barely need a high-resolution display. I could get most of what I do done on a 1080p screen if needed, or if the budget required it. There are quite a few drawbacks for choosing this kind of display, like screen quality in both picture and frame, the speakers sound like someone whispering into a soup can, but at the same time, if it gets the job done, and saves me a ton of money, why wouldn't I consider it?

And with that in mind, it's not hard to recommend the Acer Vero B247Y as one of the best business monitors for anyone looking for a budget display.

Acer | B247Y

(Image credit: Collin Probst // Future)

Acer Vero B247Y: Unboxing & first impressions

I'm not going to lie, I didn't expect much when I started unboxing the simple cardboard box that held the Acer B247Y monitor.

But once I opened it up, I noticed it had a DisplayPort cable, an HDMI cable, a power cable, a stand, and some nice documentation. I could put it all together before I realized what I was doing, and I was using it after mere moments of unboxing.

The monitor is incredibly light, so light that it doesn't make sense. Once I got this display on my desk, I pretty quickly threw it on a VESA mount monitor arm to get it positioned right where I wanted it, then I got to work using the display.

While it may feel like the exact monitor (probably not), my mom grew up on a corner desk littered with receipts connected via VGA to a tower pc that weighed more than I did, but it's not half bad when you consider the price.

Acer | B247Y

(Image credit: Collin Probst // Future)

Acer Vero B247Y: Design & Build Quality

Specs

Display: 23.8" IPS
Resolution: 1920x1080
Refresh Rate: 120Hz (HDMI + DP)
Brightness: 250 nits
Inputs: HDMI 1.4, DisplayPort 1.2, VGA, Audio In/Out, Headphone jack
Speakers: 2x 2W (bless them for trying)
Adjustments: Height, tilt, swivel, pivot
Weight: 12.06 lbs with stand

The display build quality is mediocre despite the realization that this monitor can be found for under $100. It's super lightweight, which is great for moving it around, but it does not feel premium.

In fact, it feels like if I sneeze or cough too aggressively, it might fall down, which is why I added it to my monitor arm. The black plastic frame looks cheap, but it hides the cheap factor quite nicely since it's matted black.

The port layout is simple and easy to use. No frills, no add-ons, just video in. Sometimes, that's all you want, and with this guy, that's all you get.

Acer | B247Y

(Image credit: Collin Probst // Future)

Acer Vero B247Y: In use

Jokes aside, this monitor is good enough to get some business work done. I of course wouldn't use it for graphic design or much creative work, if any, but for Slack, documents, email, browsing the internet, Excel sheets, and so on, this display gets the job done for cheap. Especially if this monitor is not frequently used, sits in a high-traffic office area where it could get damaged, or if you are simply just working on basic tasks and don't require 4K at all.

Plus, since it's so cheap, you can spend that money on accessories, a better computer, or just simply save it for something else.

Moving on, I wouldn't recommend using this display for playing any audio of any kind. It's actually comical to me that they even tried adding speakers to this, coming in with a whopping two 2W speakers. I tried taking a video call through this and the speaking voices were terrible, music is worse, and I didn't dare try any sort of mixing audio levels for a video or project through this.

If you're looking for a simple monitor to get business work done that won't break the bank, then this is a monitor you should consider. It's a good budget option. But, if you're going to expect it to be great for gaming, consuming high-resolution content, color grading, or anything like that, I would look elsewhere.

Acer | B247Y

(Image credit: Collin Probst // Future)

Attributes

Notes

Rating

Design

Cheap and simple

⭐⭐⭐

Ease of use

Easy to use

⭐⭐⭐⭐⭐

Practicality

Right for a budget

⭐⭐⭐⭐

Price

Very cheap

⭐⭐⭐⭐⭐

Acer Vero B247Y: Final verdict

If you find yourself looking for "any monitor" within a budget, you should check out the B247Y as your budget solution.

It's great for budget setups, secondary setups, your old tower pc that just needs a display, a server display, replacing the monitor you just broke and don't want to pay for a replacement for, or for displays you are worried are going to quickly break for one reason or another.


Bump up the resolution with our round-up of the best 5K and 8K monitors for professional use.

Next Page »