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Bluehost WonderSuite website builder review 2025
6:51 pm | November 10, 2021

Author: admin | Category: Computers Gadgets Pro Website Building | Tags: , | Comments: Off

Bluehost WonderSuite is an AI platform that makes it easier to build websites on WordPress.org's open-source CMS. It offers a compelling alternative for those who find traditional WordPress sites too complex to manage, but still want to benefit from its flexbility.

We have spent thousands of hours testing 140+ of the best website builders. While it's true that Wix remains our top pick for 2025, Bluehost's revamped website builder deserves serious consideration among WordPress users.

In this guide, we run through everything you need to know about Bluehost's dedicated AI website builder.

Bluehost WonderSuite: 2-minute review

Bluehost WonderSuite is an AI-powered tool that simplifies creating WordPress websites. It combines several smart tools to guide users from setup to design and content creation. We found the onboarding experience very helpful. It collects your information upfront and uses it throughout your site.

Since 2003, Bluehost has been a trusted web hosting provider powering over 2 million websites. As one of the few hosting companies recommended by WordPress.org, the company used its expertise to create this solution. WonderSuite comes with all Bluehost WordPress hosting plans, making it accessible for beginners and small businesses.

During testing, we liked how WonderSuite’s AI guidance reduced common frustrations in WordPress site building. The drag-and-drop interface and pre-designed templates let you create a professional website in minutes, with no coding skills needed. The AI assistant offers help right when you need it, so you don’t have to search for answers.

However, we noticed some limitations. While WonderSuite makes WordPress easier to use, it offers fewer template options than some dedicated builders. Also, some users report inconsistent customer support, which can be frustrating when you need assistance. Overall, WonderSuite is a big step in making WordPress more accessible for beginners while keeping its powerful features.

What is Bluehost WonderSuite?

Bluehost WonderSuite is like a friendly helper for creating a WordPress website. It’s perfect for beginners who have never built one before. This toolset uses AI to make WordPress, a sometimes tricky platform, much easier to use.

Think of WonderSuite as your personal website assistant. It asks questions about your site and uses your answers to build it for you. For instance, when you enter your social media links during setup, WonderSuite adds them to your website and optimizes them for search engines. It takes care of almost every technical task, so you don’t have to worry.

The suite is a combination of different tools: WonderStart guides you through setup, WonderTheme offers customizable designs, WonderBlocks provides ready-made content sections for your pages, and WonderHelp gives AI-powered support when you need it. Together, these tools simplify the complex process of building and maintaining a WordPress site from scratch.

Features

Bluehost WonderSuite features

Bluehost WonderSuite offers many features that simplify WordPress for beginners while keeping its powerful capabilities. (Image credit: Bluehost)

Bluehost WonderSuite offers many features that simplify WordPress for beginners while keeping its powerful capabilities. The suite combines AI guidance with easy design tools, making WordPress more approachable. It smartly uses information gathered during onboarding for various site tasks, like search engine optimization and social media integration.

This feature set is aimed at small to medium businesses, bloggers, and entrepreneurs who want WordPress's flexibility without a steep learning curve. We were impressed by how WonderSuite connects complex WordPress functions with user-friendly website builders, making it accessible for beginners. AI assistance gives help right when you need it, so you don’t have to search for answers.

While the platform performs its main features well, we noticed some limits in template options compared to website builders like Wix. The customer support experience can be inconsistent, which may frustrate users needing help. We also wished for more advanced AI content generation tools, although Bluehost is reportedly developing WonderAssist for this purpose.

With pricing starting at just $1.99 per month for the Basic plan, the value is strong. WonderSuite comes with all Bluehost WordPress hosting plans at no extra cost, making it a great choice for beginners and small businesses. The ecommerce features in the premium plans ($7.45/month) offer good value for online stores, with WonderCart providing extensive sales and promotional tools.

Tools

Bluehost WonderSuite templates

WonderTheme is a flexible, block-based WordPress theme created by YITH. It serves as the base for your website design. (Image credit: Bluehost)

Bluehost WonderSuite offers powerful tools for building WordPress websites. Each tool focuses on a part of the website creation process, from setup to management and optimization. Here are the key tools in this suite:

WonderStart

WonderStart offers a personalized onboarding experience that speeds up website creation through smart data collection. It asks specific questions about your website goals and preferences. This information is then used during other stages of building your site. For example, if you enter social media handles during setup, WonderStart optimizes them for SEO and adds them to your site's social buttons. This saves you from entering the same information multiple times across different sections.

WonderTheme

WonderTheme is a flexible, block-based WordPress theme created by YITH. It serves as the base for your website design. The drag-and-drop builder lets you create beautiful, customized websites without needing coding skills. It provides pre-set theme styles, color palettes, font options, and various header and menu layouts to build your brand identity. The theme works well with WordPress’s full-site editing, giving you a true WYSIWYG (What You See Is What You Get) experience to design your site in real-time.

WonderBlocks

WonderBlocks features a rich library of block patterns and page templates filled with images and suggested text based on your inputs from WonderStart. These pre-designed sections can be easily dragged and dropped onto your pages. This makes it easy to create visually appealing layouts without design skills. The patterns and templates fit your website’s purpose and can be customized to match your style. This tool speeds up page creation while ensuring a professional look.

WonderHelp

WonderHelp is an AI-driven guide that supports users throughout their WordPress site-building journey. Instead of searching external sites for WordPress questions, WonderHelp offers step-by-step guides within the site builder. This helps users tackle common challenges and learn WordPress features without leaving their dashboard. The AI assistant guides users on tasks from creating blog posts to optimizing pages, making it a great resource for beginners facing WordPress's complexities.

WonderCart

WonderCart is a unique ecommerce tool designed for online store owners who want to boost sales with advanced marketing features. It's part of Bluehost's Online Store packages and combines cross-selling and upselling in one solution. The sales and promotions section stands out, letting users create campaigns like product discounts and free shipping easily. WonderCart also simplifies payment processing, supporting multiple providers like PayPal, Google Pay, and Apple Pay. It removes the need for separate plugins to handle different parts of your online store.

Ease of use

Bluehost WonderSuite onboarding

WonderSuite's clean interface doesn’t overwhelm new users with choices. (Image credit: Bluehost)

Bluehost WonderSuite makes WordPress easy for beginners. The modern, clean interface doesn’t overwhelm new users with choices. During testing, we noticed the onboarding process was smooth. WonderStart asks questions about your website goals and tailors the experience based on your answers. This cuts out many technical decisions that can confuse beginners.

The learning curve is much easier than traditional WordPress. Instead of the usual dashboard filled with menus, users go through a step-by-step visual guide. The AI-powered help offers support right when you need it. For example, if you want to create a blog, WonderHelp gives specific instructions in the builder instead of sending you to outside documents. This keeps users focused on building their site rather than tackling complex systems.

The drag-and-drop feature works well across the platform. Users can easily customize layouts without needing to code. WonderBlocks makes adding elements like hero sections and testimonials as easy as clicking and dragging, speeding up the design process. Even those with no website experience can create professional-looking pages in minutes, thanks to the intuitive WYSIWYG editor that shows real-time changes.

Accessibility is a key focus in the design. The interface has clear visual hierarchies and simple navigation paths. It balances simplicity and functionality well, removing unnecessary complexity while still providing access to WordPress's powerful features.

However, WonderSuite uses Yoast's open-source React component library for its interface. This creates a consistent design that differs from the standard WordPress admin. While some users might find the switch between WonderSuite’s interface and other WordPress parts jarring, this visual style helps new users see which parts belong to the new platform versus standard WordPress.

Pricing

Plan

Starting rate (paid annually)

Renewal rate (paid annually)

Basic

$2.95/mo

$11.99/mo

Choice Plus

$3.95/mo

$15.99/mo

Pro

$13.95/mo

$28.99/mo

You can save on your Bluehost subscription by checking out our list of the best Bluehost promo codes.

Bluehost WonderSuite pricing

Bluehost WonderSuite is part of all Bluehost WordPress hosting plans. (Image credit: Bluehost)

Pricing and plans explained

Bluehost WonderSuite is part of all Bluehost WordPress hosting plans, so it doesn't add any extra costs to your existing subscription. The Basic plan starts at $2.95 per month (renewing at $11.99/month). It includes WonderSuite, a free domain for one year, a free SSL certificate, and 10GB of storage. This plan is great for personal blogs or simple business sites.

For more resources, the Choice Plus plan costs $3.95/month (renewing at $15.99/month). It offers 20GB of storage and allows unlimited websites. Next is the Pro plan at $13.95/month (renewing at $28.99/month).

All plans have promotional pricing for the first term, with rates increasing upon renewal. This practice is common in web hosting but can lead to high renewal rates, sometimes more than five times the introductory price. If you’re sure about staying with the platform, consider a longer initial term of 12 to 36 months to save more.

Overall, Bluehost WonderSuite's pricing is competitive in the WordPress hosting market. The AI-powered tools it offers simplify the website-building process. Including WonderSuite at no extra cost across all plans makes it appealing for beginners. It provides WordPress’s flexibility without the usual learning curve or the need for multiple premium plugins.

Security

Bluehost WonderSuite security

While Bluehost has solid basic security, advanced features like daily backups cost extra. (Image credit: Bluehost)

Bluehost's products all benefit from strong security measures. It offers free SSL certificates on all plans. This ensures encrypted connections between visitors and your website. During testing, we liked the automatic WordPress core updates. These updates help keep sites secure without needing manual work. They protect against known vulnerabilities. Higher-tier plans also include SiteLock Lite, which offers basic malware scanning and removal.

While Bluehost has solid basic security, advanced features like daily backups cost extra. Users must upgrade to higher-tier plans for these options. The company has SOC 2 Type II certification for its data centers. This shows compliance with strict security standards to protect customer data. For added protection, Bluehost offers CodeGuard as an add-on service for $2.99/month. It provides daily automated backups and one-click restoration, making it a smart choice for business websites where data loss can be costly.

Customer support

Bluehost WonderSuite support center

Bluehost also has a large knowledge base with tutorials, guides, and FAQs on WonderSuite. (Image credit: Bluehost)

Bluehost provides 24/7 customer support on all plans through live chat, phone, and email. In our tests, the support team showed good knowledge of WonderSuite's features. However, response times varied based on the time of day and the complexity of our questions. Live chat was the fastest for quick issues, connecting us with an agent in 5-10 minutes. Phone support sometimes had longer wait times during busy hours.

The WonderHelp tool acts as a first line of support, offering guidance that often removes the need for customer service. We found this AI assistant very useful for common WordPress and WonderSuite questions. Bluehost also has a large knowledge base with tutorials, guides, and FAQs on WonderSuite, which helped with self-guided troubleshooting.

One downside is that some users have reported mixed experiences with Bluehost's support, especially during busy times. While our interactions were mostly positive, we noted that some technical issues needed escalation to specialized teams, which could delay resolutions. Users that may need extensive support might find better value in higher-tier plans, as they receive priority assistance compared to Basic plan subscribers.

Alternatives

In the website builder market, Bluehost WonderSuite sits somewhere between WordPress hosting solutions like DreamHost and all-in-one website builders like Wix. It's great for small to medium businesses, bloggers, and entrepreneurs seeking WordPress's flexibility without the usual learning curve. If you want to build a WordPress site with little technical hassle, WonderSuite offers a strong package that few competitors match.

The main competitors to Bluehost WonderSuite are WordPress-focused hosts like SiteGround, DreamHost, and Hostinger. Hostinger even offers a competing website building solution. However, Bluehost's AI-powered approach with WonderSuite gives a more guided experience, especially helpful for beginners. If you're considering WP Engine, Bluehost offers a more budget-friendly option with similar WordPress features.

Bluehost and Hostinger are also fairly comparable in price. Both with introductory rates starting around $3/mo with a jump to around $12 a month after that. We would recommend checking out both options before making a decision.

If you're open to options beyond WordPress, Wix is our top pick for 2025. It’s a comprehensive website builder with its own AI tools. Wix has more design flexibility and a larger template library, but you lose some ownership and portability benefits that come with an open-source platform. Squarespace is another worthy alternative, especially if you want a website builder that is going to help your site really stand out from the screen. We have created a full Bluehost website builder vs Squarespace comparison so you can learn more.

For those starting their online journey and prioritizing simplicity, WonderSuite offers a good mix of ease and the long-term benefits of WordPress. Its AI-guided approach lowers many barriers while providing a website that can grow with your needs. This is unlike some limited website builders that may force you to start over as your requirements change.

Bluehost website builder: Summary

Bluehost WonderSuite makes WordPress easy and accessible with its AI tools and guided help. Our tests showed it connects WordPress's power with the ease of dedicated website builders. There are some limits in template choices and customer support, but the overall value is strong. This is especially true for beginners and small businesses that want WordPress's flexibility without a steep learning curve.

WonderSuite is included at no extra cost in all Bluehost WordPress hosting plans. This makes it a great choice for anyone wanting to create a professional website without coding skills. For those who want WordPress without its usual complexities, WonderSuite offers a smooth path to getting online.

Looking for an alternative AI powered website builder? Check out our best AI website builders.

Bluehost WonderSuite: FAQs

How is Bluehost different from WordPress?

When it comes to the difference between WordPress and Bluehost, the answer is pretty simple. Bluehost is a web hosting provider that offers website builder capabilities, while WordPress is a fully hosted content management system (CMS).

Do I get an SSL with my Bluehost website?

Yes, Bluehost offers a free SSL certificate on all of its hosting/website builder plans. This will help boost site security and increase overall trust in your website from users.

Is Bluehost website builder any good?

We found Bluehost to be a very useful website builder for those looking to create a WordPress website and have no clue where to begin or how to do it. You can create any type of website with Bluehost, from a portfolio site to an ecommerce store.

Is Bluehost's website builder good for beginners?

The short answer is yes. Bluehost is a popular choice for beginnings starting out their online journey. The tool includes 24/7 customer support, promises 99.9% uptime and has 1-click WordPress install, which will enable beginners to build their website with ease.

Is Bluehost billed monthly or annually?

Unfortunately, Bluehost doesn't offer monthly payment options for its cheap shared hosting or managed WordPress hosting. However, you can choose month-to-month billing with Bluehost's VPS or dedicated hosting plans.

For Bluehost's website builder plans, you have the option to commit to 12 months or 36 months.

Do I get a free domain with Bluehost?

Yes, you get a free domain for the first year with Bluehost. However, after that year it will renew at an additional cost. The renewal cost can sometimes come at a premium, making it more expensive over the long term than opting for an independent domain registrar.

It is important to monitor potential renewal costs when picking your domain to ensure it remains affordable over time.

What email does Bluehost use?

Bluehost offers the same three individual webmail clients you will see on most mainstream web hosting providers: Roundcube, Horde, and SquirrelMail.

Is Bluehost’s website builder secure?

Yes, Bluehost offers a good level of security as a hosting and website builder provider. When you pick Bluehost you get a free SSL certificate, malware scanning, and automatic backups, giving you peace of mind that your website is secure.

Bluehost also offers SiteLock for additional protection. This platform will scan your website every day to identify potential vulnerabilities and protect against threats.

Is Bluehost good for blogging?

Bluehost is great for bloggers because of its simplicity, great support and excellent interface. You can quite literally have your blog up and running in minutes. Bluehost is also the recommended web hosting provider by WordPress, a top quality blogging platform.

Does Bluehost offer refunds?

You can cancel your hosting plan within the first 30 days for a full refund, and if you cancel within 30 days, you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.

Do I own my domain name with Bluehost?

You can register new domain names and transfer domains you already own right inside your Bluehost account. Please note that once you have registered a domain name with Bluehost, it cannot be cancelled for a refund.

Network Solutions website builder review
8:40 am | August 23, 2021

Author: admin | Category: Computers Gadgets Pro Website Building | Tags: , | Comments: Off

Network Solutions website builder delivers a no-frills approach to creating business websites. While it may not compete with the best website builders of 2025, it works for small businesses looking for simplicity. The platform clearly prioritizes ease of use over advanced functionality.

Techradar reviewers have spent thousands of hours testing 140+ website builders. We've found that while Network Solutions meets basic needs, it falls short of modern expectations. For users who need more robust features, Wix remains our pick for the best website builder in 2025.

Still, Network Solutions' website building tool works well for straightforward business sites. You won't find cutting-edge design tools here. But you will get reliable hosting, AI tools, decent performance, and 150+ user-friendly templates.

Network Solutions: 2-minute review

Network Solutions website builder targets small businesses wanting quick online presence. The platform delivers on its core promise: simple website creation without coding knowledge. However, it lacks the sophisticated features found in competitors like Wix or Squarespace.

Founded in 1979 as a technology consulting company, Network Solutions was the world's first domain registrar. The company expanded into website building to serve its small business customer base. Today, it competes in a crowded market with feature-rich no-code platforms like Wix, Webflow, and Bubble. Network Solutions holds its ground through simplicity and reliability, but it struggles to match its competitors' innovation.

What is Network Solutions?

Network Solutions started as a tech consultancy in 1979. The company became famous for managing internet domain names before opening to competition. Today, they offer web hosting, domain registration, and website building services.

Web.com acquired Network Solutions in 2011. More recently, they've decided to combine both website building products into a single solution. Their new website builder targets beginners who need simple sites. You get basic tools without overwhelming options. The platform suits small businesses, personal sites, and anyone wanting quick results without technical complexity.

Features

Network Solutions Website Builder features

(Image credit: Network Solutions)

Network Solutions provides essential website building features without unnecessary complexity. The platform includes over 150 templates, drag-and-drop editing, and mobile responsiveness. You'll find basic SEO tools, SSL certificates, and integrated hosting. These features target small businesses needing professional-looking sites quickly.

The feature set works best for straightforward business websites. Restaurant owners, consultants, and service providers will find adequate tools. However, advanced users seeking sophisticated design options or extensive e-commerce capabilities may feel limited. The platform lacks advanced animations, complex layouts, or detailed customization options.

Network Solutions now also includes AI-powered tools like content writing and logo creation. These features help beginners overcome common obstacles. The AI writer generates website copy, while the logo builder creates basic brand graphics. These additions make the platform more accessible to complete novices.

The pricing justifies the feature set for budget-conscious users. Starting at $1.99 for the first month, it offers good value for basic needs. However, competitors provide more features at similar price points. You're paying for simplicity rather than comprehensive functionality.

Tools

Network Solutions Website Builder tools

(Image credit: Network Solutions)

Network Solutions provides essential website building tools designed for simplicity. It focuses on core functionality rather than extensive options. Each tool serves specific business needs but does not overwhelm beginners.

Drag-and-drop editor

Their visual editor lets you place elements anywhere on your pages. You can add text, images, videos, and forms without coding. The interface uses a section-based approach rather than true drag-and-drop. This keeps things simple but restricts design flexibility.

Template library

150+ professionally designed templates cover various industries. They provide starting points for different business types. All templates include mobile responsiveness, so they can adapt to any screen size automatically. However, switching templates requires rebuilding your entire site from scratch.

AI content creation

There's an AI writer that creates website copy based on your business details. Meanwhile an AI logo builder produces basic graphics using your brand preferences. These tools help overcome creative block for beginners.

SEO and marketing tools

Built-in SEO features include title tags, meta descriptions, and XML sitemaps. The platform also offers social media integration and email marketing capabilities. Additional marketing tools include paid ads management and link-in-bio creation for driving traffic to key pages.

E-commerce features

Basic online store functionality allows product sales through your website. You get shopping cart features and secure payment processing. However, the e-commerce tools remain limited compared to specialized platforms. This works for simple product catalogs but not complex online stores.

Ease of use

Network Solutions Website Builder interface

(Image credit: Network Solutions)

Network Solutions excels in simplicity. The drag-and-drop interface welcomes beginners without overwhelming them. You get 150+ templates sorted by industry, making it easy to find relevant designs.

Their builder uses a section-based approach rather than true drag-and-drop. This keeps things simple but limits design flexibility. We also found the AI tools quite helpful for newcomers. The AI Content Writer creates website copy based on your business details. And the AI Domain Generator suggests relevant domain names using your keywords.

The platform takes an all-in-one approach. You get hosting, domain, SSL, and professional email bundled together. This eliminates the need to juggle multiple services. However, switching templates requires rebuilding your entire site from scratch.

Pricing

Network Solutions Website Builder

(Image credit: Network Solutions)

Plan

Starting rate (paid annually)

Renewal rate (paid annually)

Website

$1.99/month

$16.99/month

Website + Marketing

$3.99/month

$21.99/month

eCommerce

$9.99/month

$29.99/month

Network Solutions offers competitive introductory pricing. The basic Website plan starts at just $1.99 monthly for the first year. This includes hosting, a free domain, SSL certificate, and professional email for three months. The Website + Marketing plan adds appointment scheduling, social media tools, and AI copywriting for $3.99 monthly.

The pricing jumps significantly at renewal. Your $1.99 plan becomes $16.99 monthly in year two. This represents a substantial increase that may surprise budget-conscious users. However, even renewal rates remain competitive compared to premium builders like Wix, which starts at $17/month.

Security

Network Solutions Website Builder security features

(Image credit: Network Solutions)

Network Solutions provides basic security features but charges for advanced protection. All plans include free SSL certificates, which encrypt data between your site and visitors. You also get Perfect Privacy to hide your personal information from WHOIS databases.

The company offers SiteLock Premium as an additional security service. This includes daily malware scans, automatic malware removal, and basic web application firewall protection. It also provides blacklist monitoring and a Content Delivery Network to speed up your site. However, these security features cost extra, unlike competitors who include comprehensive security in their base plans.

Support

Network Solutions Website Builder support

(Image credit: Network Solutions)

Network Solutions provides multiple support channels with mixed results. You get 24/7 phone support and live chat, plus a comprehensive knowledge base. Phone support runs from 7 AM to midnight ET, seven days a week. Live chat operates Monday through Friday, 8 AM to 11 PM.

The quality varies significantly between support agents. Some users report helpful, patient staff who explain solutions clearly. Others encounter abrupt agents who seem reluctant to assist. This inconsistency makes support a gamble. The knowledge base offers hundreds of well-written articles with helpful screenshots. You can usually find answers quickly without contacting support.

Network Solutions includes one hour of expert design support with the basic plan. This helps beginners get started without struggling alone. The company also offers professional design services separately if you prefer hands-off website creation.

Alternatives

Network Solutions targets small businesses seeking simplicity over sophistication. It competes in the budget-friendly segment alongside Hostinger ($2.99/month) and Weebly. The platform works best for basic business sites, restaurants, and service providers who need quick online presence.

The main competitors include Wix, Squarespace, and GoDaddy. Wix offers more design flexibility and advanced features starting at $17 monthly. Squarespace provides premium templates and better design tools for creatives at $16 monthly. Shopify dominates e-commerce with specialized tools starting at $29 monthly. Network Solutions fits between basic builders and feature-rich platforms, offering reliability without complexity.

Network Solutions website builder: Summary

Network Solutions website builder delivers on its core promise: simple website creation for small businesses. You get reliable hosting, decent templates, and helpful AI tools at competitive introductory prices. The all-in-one approach eliminates service juggling, while customer support provides mixed but generally adequate assistance.

However, significant renewal price increases, limited design flexibility, and basic security features may disappoint users seeking advanced functionality. It's ideal for beginners wanting straightforward business sites without technical complexity.

FAQs

Can I switch to a different template after building my site?

Unfortunately, you cannot easily switch templates in Network Solutions. Changing templates requires rebuilding your entire site from scratch. This means you should choose your template carefully from the start. Consider browsing all available templates before making your selection to avoid later regrets.

How does Network Solutions compare for SEO and marketing?

Network Solutions includes basic SEO tools like title tags, meta descriptions, and XML sitemaps in all plans. The Website + Marketing plan adds appointment scheduling, social media integration, and email marketing tools. The platform focuses on simplicity rather than advanced SEO features. For comprehensive marketing, you may need their professional digital marketing services, which cost extra.

What happens to my website if I don't renew at the higher price?

Network Solutions requires renewal at standard rates after your promotional period ends. If you don't renew, your website will eventually go offline and become inaccessible to visitors. The company typically provides grace periods and renewal notices before deactivation. However, pricing jumps from $1.99 to $16.99 monthly for the basic plan, so budget accordingly for year two.

Does Network Solutions include e-commerce features in all plans?

Ecommerce functionality requires the dedicated eCommerce plan at $9.99 monthly. The basic Website and Website + Marketing plans don't include online store capabilities. The eCommerce plan allows unlimited products and selling on platforms like Facebook, Instagram, Amazon, and eBay. If you plan to sell products online, factor this higher cost into your budget.

Can I use my own domain name with Network Solutions?

You can absolutely use an existing domain name with Network Solutions website builder. All plans include a free domain for one year, but you can connect your existing domain instead. The setup process is straightforward through your account dashboard. If you prefer keeping your current domain registrar, Network Solutions supports domain connection from other providers.

IONOS website builder review 2025
2:32 am | June 14, 2021

Author: admin | Category: Computers Gadgets Pro Website Building | Tags: , , , | Comments: Off

This IONOS review examines one of the most budget-friendly website builders available in 2025. IONOS prides itself on offering a complete suite of solutions for professionals looking to establish an online presence, including shared hosting, VPS, dedicated servers, and their MyWebsite builder platform. You can also check out our guide to the best website builders for more options.

Techradar reviewers have spent thousands of hours testing 140+ website builders to bring you expert insights. Based on our tests, IONOS stands out with its AI-assisted design process and some of the lowest introductory prices in the industry, starting at just $1 per month. However, Wix remains our top pick for the best overall website building experience in 2025.

IONOS MyWebsite targets beginners without programming experience, especially with its "MyWebsite Now" builder launched in 2023. We found IONOS delivers on its promise of simplicity, though it won't satisfy users seeking extensive design control or advanced features.

IONOS MyWebsite: 2-minute review

IONOS MyWebsite represents a solid entry-level website builder that prioritizes ease of use over advanced functionality. The platform excels at helping complete beginners create functional websites quickly through its AI-assisted design process. Users simply answer a few questions about their business, and IONOS generates a website draft that can be manually adjusted.

The German internet service provider has built a reputation for affordable web services, and their website builder continues this tradition with introductory pricing as low as $1 per month. However, IONOS faces stiff competition from more feature-rich platforms like Wix and Hostinger. While it offers good value for simple business websites, its limited template selection and rigid design structure may frustrate users seeking creative freedom.

What is IONOS?

IONOS is a German internet service provider that offers a comprehensive suite of online services, including web hosting, domain registration, email hosting, and website building tools. Their MyWebsite builder is specifically designed for UX beginners who want to create professional-looking websites without any coding knowledge or design experience.

The platform uses artificial intelligence to simplify website creation. When you sign up, IONOS asks you questions about your business type, goals, and preferences, then automatically generates a website draft based on your responses. You can then customize this draft using their drag-and-drop editor, which features pre-built sections and layouts that you can modify to suit your needs.

Features

screenshot of IONOS website builder in use

Though IONOS doesn’t compete with higher-end builders like Wix or Webflow on customization, it shines in simplicity and efficiency. (Image credit: IONOS)

Better known for its affordable web hosting, IONOS extends its expertise into site building, offering a user-friendly platform that can support everything from simple personal pages to ecommerce stores.

Though IONOS doesn’t compete with higher-end builders like Wix or Webflow on customization, it shines in simplicity and efficiency, making it an ideal choice for users seeking functionality with minimal hassle.

It's primary offering is an AI-assisted website generation experience, which comes with additional features like a template library, drag-and-drop customization, multichannel ecommerce, and a number of marketing and analytics tools.

Tools

screenshot of IONOS website builder in use

With the AI-powered experience, you answer a few questions about your brand and preferences so IONOS generates up to four layout options. (Image credit: IONOS)

As we just discussed, IONOS is a beginner-friendly website builder with AI guidance for new users being its most important website building feature. But that said, there are other tools in its repository that add to the existing value.

AI tools

With the AI-powered experience, you answer a few questions about your brand and preferences so IONOS generates up to four layout options. If you don't like any of them, it can take another shot and rework the choices. Once you find a layout that fits, you get to personalize it by playing with colors, fonts, and shape themes. As expected, the editing options are a bit basic, so if you’re looking for intricate typography or color schemes, they’re not quite there.

IONOS’s AI also helps with content creation, from filling in text to generating images. You can tweak the tone of the text to feel more friendly, professional, or trustworthy, just by selecting the vibe you want. And the image generator is also pretty handy, even if the results can be hit-and-miss.

Templates

ONOS’s website template range is surprisingly modest, with around 30 options, but it leans toward professionalism and ease of use, keeping design decisions straightforward. These templates cater to all sorts of business, portfolio, and personal projects alike, giving you a polished and professional springboard for your site.

Once you pick a template in IONOS’s editor, customizing your site is simple, though it does lean toward structure over total freedom. Rather than full drag-and-drop flexibility, you’ll add pre-designed sections — like "About," "Galleries," or "Contact" - with only a few style choices for each. You can tweak colors, spacing, and fonts, though the font choices are quite limited.

Ecommerce toolkit

Ready to kickstart your online store? IONOS provides a solid set of ecommerce tools that make it easy to manage your inventory, set up tax and shipping options, and customize product variations - all the essentials you need to hit the ground running.

While it might not have the ultra-advanced features of bigger ecommerce platforms, IONOS has the essentials small-to-midsize businesses need to set up shop, handle orders, and keep customers engaged. Features like discount codes, abandoned cart emails, and social media integration are also part of the package.

Free domain and SSL

With IONOS, each plan comes with a free domain for the first year, which helps keep startup costs down. Plus, they include an SSL certificate right from the get-go, ensuring your site is secure and helping boost your search engine rankins. This built-in SSL support is a big plus for ecommerce sites, as it makes online transactions safer.

Email hosting

IONOS keeps things straightforward by bundling a professional email address that matches your domain — so, no need to set up with another provider. This built-in email feature makes it easy to stay connected with customers. If you need more storage as your business expands, IONOS offers scalable email plans to keep up with your growth.

SEO tools and rankingCoach

With IONOS, you can make your site pop in search results thanks to customizable SEO settings available for every page, giving you the tools to optimize your content and boost your visibility. For a more beginner-friendly SEO boost, you can integrate rankingCoach, a tool that walks users through visibility improvements step-by-step.

IONOS also includes a tool that checks for SEO improvements, making it simple to stay on top of rankings.

Localization features

If your business has global ambitions, IONOS has you covered with translation support for over 60 languages, making it easy to cater to different regions. You can customize content based on location, tailoring messages or promotions to resonate with specific audiences.

This mix of multilingual options and targeted content helps you engage with a whole variety of customers.

Site analytics

After your site goes live, you can dive into visitor stats that answer key questions about your audience: Who are they, and how can you reach them? This info lays the groundwork for successful marketing strategies tailored to your potential customers.

These tools make it easy to track key metrics like visitor counts, session lengths, and page impressions. You’ll also get a good look at your bounce rate, showing where you might want to make some tweaks.

Ease of use

screenshot of IONOS website builder in use

While IONOS makes getting started super simple, there are limitations when it comes to advanced customization. (Image credit: IONOS)

With the IONOS AI site builder, all it takes is a few details about your business, and you’ll have a customizable site complete with tailored images and text. This hands-off method is a lifesaver for busy entrepreneurs who want to channel their energy into more meaningful tasks instead of stressing over design elements.

While IONOS makes getting started super simple, there are a few limitations when it comes to advanced customization. If you’re after a more intricate design, you might hit a few bumps in the road.

Still, if you’re looking for a fast and efficient way to establish your online presence, IONOS is a superb option that helps you get started without the steep learning curve.

Pricing

IONOS pricing

IONOS offers some of the most competitive introductory pricing in the market. (Image credit: IONOS)

Plan

Starting rate (paid annually)

Renewal rate (paid annually)

Starter

$6/month

$12/month

Plus

$1/month

$18/month

Pro

$17/month

$30/month

Starter (+ Store)

$6/month

$24/month

Plus (+ Store)

$1/month

$30/month

Pro (+ Store)

$34/month

$62/month

Expert (Store Only)

$44/month

$92/month

IONOS offers some of the most competitive introductory pricing in the website builder market, with plans starting as low as $1 per month for the first year. The Plus plan represents exceptional value during the promotional period, offering 50GB storage and up to 200 pages for just $1 monthly. All plans include a free domain name for the first year, free SSL certificates, and business email hosting.

However, you should be aware that prices increase significantly upon renewal, with the Plus plan jumping from $1 to $18 per month. Despite this, IONOS remains more affordable than many competitors even at renewal rates. The platform also offers specialized e-commerce plans for users wanting to build online stores, though these come at higher price points.

Security

IONOS security notice

(Image credit: IONOS)

IONOS provides solid security foundations with wildcard SSL certificates included on all plans, protecting both your main website and any subdomains you create. This comprehensive SSL coverage makes setting up multiple site sections much easier compared to platforms that require separate certificates for each subdomain.

The platform implements automatic cookie notices to ensure GDPR compliance, which is particularly important for European users. However, IONOS lacks some advanced security features like DDoS protection and automatic backups that you'll find with premium website builders. While this isn't problematic for small websites, it could become a concern as your site grows and requires more robust protection.

Support

IONOS help center

(Image credit: IONOS)

IONOS is built to handle high traffic and keep your site running smoothly, even when visitors are pouring in from across the globe. For businesses looking to keep their audience engaged without slowdowns, IONOS’s infrastructure should deliver dependable speed and stability.

As for support, you’ve got plenty of resources to lean on. Their knowledge base is packed with how-tos on everything from tech tips to marketing advice. Just keep in mind that you’ll need to open it in a separate tab since it’s not right in the dashboard. Still, it's a solid spot for quick guidance.

For those times when you need immediate help, IONOS is one of the few that offer 24/7 phone support - something beginners will appreciate. The team is known for being kind and knowledgeable, too. There’s also live chat from 8 AM to 8 PM if you prefer a quick message over a phone call.

Alternatives

If you’re thinking about IONOS but curious about what else is out there, here’s a quick rundown on how it stacks up against Weebly, Squarespace, and Wix, its top competitors.

Weebly is a perfect choice for ecommerce newbies - it’s packed with tools to make selling easy, all for $12 per month. While Weebly’s free plan gives a nice starting point, its paid plans are a better fit for anyone who wants a polished, professional look.

Read our full Weebly review to learn more.

Squarespace brings a lot of style to the table, with stunning templates that appeal to creatives. Starting at $16, it’s a bit pricier, but the 14-day free trial lets you explore everything it offers before diving in.

Read our full Squarespace review to learn more.

Wix is an awesome alternative if you’re all about creative freedom. With true drag-and-drop customization, you can place elements anywhere on the page. It offers tons of templates, but for total beginners, IONOS will still feel a little easier.

Read our full Wix review to learn more.

IONOS MyWebsite: Summary

If you're a newcomer to site building, IONOS is a superb option. With its budget-friendly starting prices, swift AI setup, and useful SEO tools, getting your site up and running it has never been easier.

That said, its limited customization options and absence of a free trial might leave some aspiring designers wanting more. Still, if you're after a user-friendly platform that won't break the bank, IONOS is a great pick - just be prepared to work within its constraints.

FAQs

Is IONOS good for beginners?

Yes, IONOS excels as a beginner-friendly platform with its AI-assisted website creation process. The platform requires no coding knowledge and guides you through each step of building your site. However, beginners should be aware that customization options are limited compared to other builders.

Does IONOS offer e-commerce capabilities?

IONOS provides e-commerce functionality through dedicated store plans that support hundreds to thousands of products depending on your chosen tier. The platform includes basic features like payment processing through Mollie and social buy buttons, but lacks the advanced e-commerce tools found in specialized platforms like Shopify.

What happens to pricing after the first year?

IONOS uses promotional pricing for the first year, after which rates increase significantly. For example, the Plus plan jumps from $1 to $18 per month upon renewal. While still competitive, this price increase is substantial and should factor into your long-term budgeting.

Can I migrate my existing website to IONOS?

Yes, IONOS offers migration assistance to help transfer your existing website and content to their platform. They provide 24/7 support during the migration process and can help with domain transfers as well.

Jimdo website builder review 2025
6:49 am | May 20, 2021

Author: admin | Category: Computers Gadgets Pro Website Building | Tags: , | Comments: Off

This Jimdo review examines an AI website builder that's designed specifically for people who've never built a site before. The Hamburg-based company has been helping users create websites since 2007, focusing on simplicity over advanced features. While our best website builders guide features more powerful options, Jimdo carves out its own niche in the beginner market.

TechRadar reviewers have spent thousands of hours testing 140+ website builders, giving us deep insight into what works and what doesn't. Jimdo stands out to our team for its straightforward approach, though it can't match the versatility of our top pick Wix, which offers far more templates and advanced features. Jimdo's new AI-driven setup process makes it incredibly accessible, but this simplicity comes with trade-offs in customization and scalability.

Our testing reveals that Jimdo works best for solo entrepreneurs and very small businesses who need something online fast. The platform's "paint-by-numbers" approach keeps things simple but may frustrate users as their needs grow.

Jimdo: 2-minute review

Jimdo earns a solid 3.5 out of 5 rating as a beginner-focused website builder that prioritizes ease of use over advanced functionality. The platform's standout feature is its AI-powered setup process, which can build a basic website by asking you a few simple questions about your business or personal needs. This makes it incredibly accessible for first-time website creators who might feel overwhelmed by more complex builders.

Still, Jimdo's simplicity comes with significant limitations as your needs grow. With only 16 templates available and no way to preview them before committing, design options feel more restrictive than most competitors. The platform caps e-commerce stores at just 100 products and supports only Stripe and PayPal for payments, making it unsuitable for larger online businesses. Founded in 2007 by three German entrepreneurs, Jimdo has built a reputation for helping over 25 million users get online, but it hasn't kept pace with more feature-rich competitors in the website building space.

What is Jimdo?

Jimdo is a no-code builder that lets you create professional-looking websites without writing code or having technical skills. It comes with pre-made website templates and an easy drag-and-drop system, kind of like how you might arrange furniture in a room with a floor planning app. The platform is known for its acessible AI assistant, which can build a basic website for you by asking simple questions.

This company offers two main ways to build your site: AI-powered generation that does most of the work for you, and a hands-on editor where you can customize things yourself within certain limits. Instead of overwhelming beginners with hundreds of options, Jimdo keeps things simple by giving you fewer choices but making those choices very easy to implement. This works well if you want to get online quickly without fussing over every design detail.

Features

Setting Up

Answer a few question and Jimdo will create a template website for you (Image credit: Jimdo)

With Jimdo’s professional domain feature, I was able to get my own domain name for my website all in minutes. Having a custom domain name helps build trust with my customers, making them feel more comfortable when they visit my website.

The multiple pages feature of Jimdo let me create a lot pages on my site so that visitors can learn more about the products and services I offer on my test site. This helps me make sure that visitors see all the best parts of my business at once instead of having to search around for various pieces of information. This also means they’re more likely to stay on the page longer and take action - like signing up for a newsletter or buying something from my site. Jimdo makes it easy for me to optimize my website for Google searches so that more people can find me online. It provides step-by-step instructions on how to improve my ranking on Google so that I can drive even more traffic to the site.

Jimdo also offer GDPR-compliant legal pages feature. With this feature, all of my legal pages like imprint, privacy policy, terms & conditions are now covered by trusted shops guarantee - giving me peace of mind knowing everything is taken care of properly.

Tools

Editing

Your editing options are quite rudimentary (Image credit: Jimdo)

Jimdo provides a focused set of tools designed to get beginners online without overwhelming them with options. The platform emphasizes simplicity over comprehensive functionality, making it easy to understand what each tool does.

AI website builder

Jimdo's standout feature is its AI-powered website creation tool that builds sites automatically based on your answers to simple questions. The system asks about your business type, goals, and preferences, then creates a customized website complete with relevant content and design elements. You can even connect your social media profiles to help the AI better understand your brand and populate your site with appropriate content.

Drag-and-drop editor

The platform offers a visual editor that lets you modify your website by dragging elements around the page, though within the constraints of your chosen template. You can add new sections, change colors and fonts, and rearrange content blocks, but you're limited to the structure and elements provided by Jimdo. This "paint-by-numbers" approach prevents design mistakes but restricts creative freedom.

Ecommerce tools

Jimdo includes basic online store functionality that supports up to 100 products with features like product variants and manual stock updates. The platform handles essential e-commerce needs including flat-rate shipping calculations and integrates with Stripe and PayPal for payment processing. However, the limited product capacity and basic shipping tools make it suitable only for very small online stores.

SEO and analytics

The platform provides beginner-friendly SEO tools that help optimize your site for search engines without requiring technical knowledge. Basic analytics features let you track website performance and visitor engagement, while mobile optimization ensures your site works well on all devices. The SEO guidance is straightforward but lacks the advanced features needed for competitive markets.

Ease of use

Blocks

Build your website using blocks (Image credit: Jimdo)

Jimdo has a very straightforward approach to website building. As we mentioned before, it offers two options: an AI-powered setup that builds your site for you, and a traditional drag-and-drop editor for those who need more hands-on control.

If you opt for the AI assistant, it begins by asking simple questions about your business type, goals, and industry, then automatically generates a website with content and design elements. This takes minutes and eliminates the intimidation factor that often scares beginners away.

But even the drag-and-drop UI maintains this simplicity throughout the editing process. You can smoothly transition between editing specific pages and adjusting overall site design — without getting lost in complex menus. Everything's clean and intuitive, though you're working within the constraints of your chosen template rather than with complete creative freedom.

While this "paint-by-numbers" approach prevents mistakes, it also means you can't break free from predetermined layouts and structures. With only about 16 dated templates available, that can be limiting. But the platform does include features like mobile responsiveness built into all templates, free SSL certificates ,and 24/7 backups for enhanced security.

Pricing

Jimdo pricing

Jimdo offers a free plan to get you started. (Image credit: Jimdo)

Plan

Starting rate (paid annually)

Renewal rate (paid annually)

Free

$0

$0

Start

$11.00

$11.00

Grow

$18.00

$18.00

Unlimited

$45.00

$45.00

Basic (Ecommerce)

$18.00

$18.00

Business (Ecommerce)

$22.00

$22.00

VIP (Ecommerce)

$45.00

$45.00

Jimdo offers a free plan to get you started. Unsurprisingly, this plan is pretty limited and requires you to use a .jimdosite.com domain. However, this is a great option if you are just creating a hobby website or looking to test some of the Jimdo features before committing to pay.

To get rid of on-site ads and connect a custom domain, you will need to go for the Start plan. This plan is still a little simplistic but does offer you everything you need to create a professional website, so it is ideal for startups, freelancers, and more serious hobbyists.

If you want to really grow your website, the aptly named Grow plan could be for you. You get everything from the Start plan along with tools for Search Engine Optimization (SEO), visitor statistics, and personalized support (within 4 hours).

Online stores have three plans to pick from: Basicm, Business, or VIP. Business gives you all the ecommerce basics such as the ability to add product variants, social media marketing, and social selling tools. VIP takes this one step further, offering unlimited storage and professional design review.

Security

Jimdo security notice

Jimdo takes security seriously with measures that protect both website owners and their visitors (Image credit: Jimdo)

Jimdo takes security seriously with measures that protect both website owners and their visitors. The platform automatically provides SSL certificates for all websites, ensuring data transmission is encrypted using HTTPS protocols. All financial transactions are secured through PCI DSS certification from the international PCI Security Standards Council, guaranteeing that payment processing meets the highest industry standards.

The company hosts its services on AWS Cloud data centers in Ireland that maintain ISO 27001 and SOC2 certifications, with strict access controls requiring multi-factor authentication and encrypted VPN connections for internal system access.

Beyond basic encryption, Jimdo employs multiple layers of protection including AES-256 encryption for data storage and communication, automated DDoS attack mitigation through Cloudflare partnership, and regular penetration testing to identify vulnerabilities.

The platform participates in a Vulnerability Disclosure Program that allows security researchers to safely test and report potential weaknesses. Daily automated backups ensure data recovery capabilities, while malware protection helps prevent security breaches.

Jimdo's professional security team also continuously monitors systems and updates security patches, backed by comprehensive emergency and recovery plans that are tested periodically.

Support

Help

Need help? This knowledgebase could sort you out (Image credit: Jimdo)

The first method for getting assistance from Jimdo is submitting a ticket. This can be done directly on the website, under the “Help” tab located in the navigation bar at the top right side of every page.

Once you click this tab, you will see an option that says “Submit A Ticket” which allows you to fill out a form with all of your relevant information including your name, e-mail address, type of inquiry (such as technical issue or billing question), and additional comments if needed. Once this form has been completed and submitted, you will be able to track your ticket status online in order to find out when it has been answered.

The second method for getting assistance from Jimdo is accessing its help center which can also be found under the “Help” tab.

In the help center you will find helpful guides on topics such as setting up your website, managing content, design features, SEO optimization, ecommerce features, and much more. The help center also contains frequently asked questions along with step-by-step tutorials in order to make sure that you are getting answers quickly and accurately. It should be noted that only paid plans have access to priority support from Jimdo’s customer service team via email; free plans must rely on submitting tickets or accessing the help center for assistance.

Alternatives

One of the main competitors of Jimdo is Wix. Wix offers a comprehensive set of tools to help you build and manage your website quickly and easily. Its drag-and-drop editor makes it easy to customize your site and add media, while its range of themes allows you to create a professional-looking site without having any coding skills.

Weebly is another popular website builder that is often compared with Jimdo. Weebly has an intuitive drag-and-drop editor and hundreds of templates that make it easy to customize your site. It also offers features like built-in analytics, ecommerce tools, and support for multiple languages.

Squarespace is another great alternative to Jimdo if you want an easy way to build and manage a beautiful website. It has a modern interface with plenty of features designed for businesses who want their sites look professional and polished. Squarespace also offers powerful blogging tools, as well as integrated ecommerce features if you plan on selling products or services online.

Jimdo: Summary

Jimdo is a good choice for businesses looking for an easy-to-use platform with plenty of powerful features at an affordable price point. With its intuitive drag-and-drop interface and comprehensive suite of tools and services, it was the perfect fit for my business - and could be just right for yours too! So if you’re looking for a website platform that will give your business a leg up without breaking the bank, then definitely consider checking out Jimdo.

All these factors add up to make it one of the best small business website builders on the market - although with some more advanced tools, businesses of any size could benefit from using the Jimdo website builder.

FAQs

What are the disadvantages of using Jimdo?

One of the first things I found out about Jimdo was the priority email support is only available to paid plan users. This could be a problem if you have questions or issues and need help from customer service quickly.

Another downside of using Jimdo is that it is limited in customization, which could be an issue if you want to get creative with your website design.

Is Jimdo free to use?

Yes, Jimdo offers you a free plan that you can use to build a website without any cost. However, this plan is limited, for example you cannot connect a custom domain, you only get 500 MB of storage, 2 GB of bandwidth, and you don’t get access to customer support. You will also have ads displayed on your website.

A free website builder can be a great way to test a platform or get a hobby online, but it will rarely offer the level of functionality needed to create a professional presence online.

Can I use my own domain name on a Jimdo website?

Yes, Jimdo allows you to connect a custom domain to your website on all plans. You can also purchase your domain directly through the Jimdo platform, making the process quick and easy.

However, if you opt for the free plan, you will not be able to connect your own domain. Instead, you will be allocated a ‘.jimdosite.com’ for your site.

Is Jimdo reliable?

After building my website on Jimdo, I can confidently say that it is reliable. The user-interface was intuitive and easy-to-use, making the entire process smooth and straightforward. The templates were also visually appealing and had useful features like galleries and contact forms integrated into them.

Squarespace review 2025
1:40 am | October 24, 2020

Author: admin | Category: Computers Gadgets Pro Website Building | Tags: , | Comments: Off

Squarespace is a designer-friendly no-code platform with great aesthetics that consistently ranks among the best website builder platforms on the market. With its sleek templates and comprehensive feature set, Squarespace positions itself as an all-in-one solution for creating stylish and functional websites with minimal effort.

Over the years, Techradar has spent thousands of hours testing 140+ website builders, making our reviewers the leading experts in what makes a platform exceptional. Squarespace stands out to us for its award-winning templates, which can be modified down to the last pixel thanks to a powerful block-based editor.

Wix remains our top pick for the best website builder of 2025, thanks to a slightly higher number of features at a reduced price point. But, Squarespace's new Blueprint AI and Design Intelligence tools make it a close competitor that gives the former a good run for its money.

Squarespace: 2-minute review

Squarespace is a complete website builder, with everything you would expect from one of the best-known names in the industry. This includes a range of stunning website templates, a full AI website builder, ecommerce features including payment gateway integrations, marketing tools, analytics, and the ability to integrate with select 3rd party services.

The platform was originally built to serve the blogging space but is now capable of hosting practically any type of website from ecommerce stores to freelancer portfolios. Despite the platform's growth, it stays true to its roots by continuing to offer some of the more aesthetically pleasing website templates available.

Squarespace isn’t the cheapest website builder, but it is fairly priced when compared with competitors with similar features, tools, and ease of use. Its entry level plan starts at $16/mo with an annual plan, which is in the same ballpark as Wix ($17/mo) and Hostinger ($11.99/mo). Plus, you can take advantage of a 14-day free trial to test it out, although unlike Wix, it doesn’t offer a forever-free version.

Overall, Squarespace is a safe bet for those looking for an easy to use website builder with all the features most businesses will ever need.

What is Squarespace?

Squarespace is a website builder that helps you create professional websites without coding. It’s like a digital canvas where you can design your online presence. You can use pre-made templates and customize them to fit your vision. Whether you want a blog, portfolio, or online store, Squarespace has all the tools you need.

When you sign up, you can choose from over 180 designer-made templates or use their AI-powered Blueprint tool for a custom design. After that, you can easily add your content, change colors and fonts, and arrange elements with its drag-and-drop editor. Squarespace takes care of technical details like hosting and security, so you don’t have to stress about them.

What’s great about Squarespace for beginners is that everything is in one package. This includes domain registration, cloud hosting, design tools, and a CMS. The all-in-one approach saves you from juggling services from different providers, which can be overwhelming when starting out.

Recent updates

Squarespace 7.1 represents a fundamental shift in the platform's design philosophy, moving away from fixed template families to a highly flexible design system powered by Fluid Engine. This introduces a grid-based editing system that allows users to drag, drop, and layer content blocks with unprecedented freedom, essentially transforming every website into a custom design canvas with zero template limitations.

Design

The Fluid Engine editor enables independent mobile and desktop layout design, giving users granular control over how their content appears across different devices, a significant improvement from the previous version where mobile layouts were automatically generated.

Squarespace 7.1 introduces Auto Layouts that intelligently present content sets, gallery sections for cohesive image displays, and advanced visual effects like Block Pinning for split-scrolling and Text Highlights for emphasizing selected content.

Content management

We found the new page section functionality particularly impressive, as it allows users to divide content into distinct sections with unique design, layout, and styling options. This is a major improvement from 7.0's single content area limitation. They also added Saved Sections functionality in May 2025, enabling users to create reusable design components across multiple pages, speeding up the design workflow for both beginners and professionals.

Ecommerce

For ecommerce users, 7.1 delivers substantial improvements in selling capabilities and product management. The platform now supports up to 10,000 products per page (compared to 200 in version 7.0) and 250 variants per product (up from 100), while introducing nested category navigation and optimized mobile scrolling for longer product descriptions. Product waitlists, previously available only on specific templates, are now accessible across all websites.

However, it's worth noting that Squarespace recently implemented Products V2 with a mandatory migration deadline of August 30, 2025, requiring users with custom code targeting product pages to update their implementations to maintain functionality.

Support

Security and support options have been strengthened through Squarespace's dedicated security team implementing enhanced technical and organizational measures updated in January 2025. The platform maintains a risk-based security approach with continuous monitoring, red team exercises, and threat modeling for new system developments, ensuring robust protection for both company and customer assets.

Integration capabilities have also evolved, though 7.1 maintains Squarespace's philosophy of relying primarily on native tools rather than extensive third-party integrations, which some users find limiting compared to competitors but ensures better stability and support.

Partner program

The platform's recent major update arrived in September 2025 with the launch of Squarespace for Pros, unveiled during Circle Day 2025. This professional-grade experience introduces Finish Layer Design Tools with interactive block animations, customizable transforms (opacity, rotation, offset), and the ability to import external fonts for complete brand consistency.

It also includes integrated practice management for project oversight and client collaboration, plus expanded Circle partner program benefits representing Squarespace's most significant investment to date in supporting professional designers and agencies. However, you should be aware that upgrading from classic editor sections to Fluid Engine is irreversible and may break custom CSS implementations.

Note: Upgrading to the 7.1 version of Squarespace is entirely optional for now. While new users get introduced to Squarespace 7.1 by default, existing website owners can choose to keep the legacy version of the website builder, along with all its existing features and support.

Features

Squarespace features

Squarespace provides a wide range of features for different website needs. (Image credit: Squarespace)

Squarespace has always offered some of the best website templates on the market, making it a firm favourite amongst creatives such as artists and photographers. Anyone looking for a stunning website should seriously consider Squarespace.

Owain Williams, Website Builder Editor

Squarespace provides a wide range of features for different website needs. At the heart of the platform is a powerful drag-and-drop editor with a smart grid system. This helps keep your design elements aligned. You’ll also find over 180 professionally designed templates. These templates are great starting points for creating stunning websites. They feature a modern, minimalist design with plenty of white space and room for photos.

If you want to sell online, Squarespace offers strong ecommerce tools in its Business plans. You can sell physical and digital products, offer subscriptions, and create discounts. It even helps with abandoned cart recovery emails and social media sales. The platform supports various payment methods, such as PayPal, Stripe, and Square, and includes automatic tax calculations. However, these ecommerce features come at a higher price compared to some competitors.

In 2023, Squarespace introduced Blueprint AI, which streamlines website creation. This AI system guides users through five simple steps to create a personalized website. It also generates content with its AI text generator. We found this feature helpful for beginners facing the "blank page" anxiety. Still, the AI-generated templates seem basic compared to Squarespace's professionally designed options.

The platform has specialized tools like Acuity Scheduling for booking appointments, available for $16 a month. It also offers portfolio collections for showcasing work and various blocks to enhance user experience, like search and archive functions. While Squarespace includes many built-in features, it mainly relies on its own tools. This limits extensive third-party integrations in most areas. Squarespace’s pricing ranges from $16 to $52 per month (billed annually). Although it's a premium price, the quality of design and features usually justify the investment for users.

Tools

Squarespace tools and add-ons

Over the years, Squarespace has stacked on a bunch of different tools and add-ons to make its website builder more lucrative. (Image credit: Squarespace)

Over the years, Squarespace has stacked on a bunch of different tools and add-ons to make its website builder more lucrative. This includes everything from SEO features to help you optimize your content strategy to AI tools for assistive design suggestions.

Blogging

Squarespace is well known for being one of the best blogging sites around. So, if you’re into blogging, you’ll be glad to hear that Squarespace provides a full set of blogging features such as built-in blog pages, a comment section, and content promotion tools. However, if you’re making a blog as a means of making money, Squarespace shouldn’t be your first choice. First off, to get hold of ecommerce features, you’ll have to purchase the “Business” plan or up, and it will set you back $23 per month (if you subscribe for a year) or $36 for one month.

Ecommerce

The Business plan (and up) will also let you integrate a shopping cart into your website with ease, as well as sell physical products, digital downloads, online services, and subscriptions. However, if we take the 3% transaction fee on sales and the plan’s initial price tag into account, this solution doesn’t seem particularly pocket-friendly.

Also, Squarespace isn’t as strong as some of its competitor (like Shopify) when it comes to shipping and payment options – for instance, manual payments isn’t an option and you can’t sell in multiple currencies.

SEO and marketing

Squarespace also offers superb Search Engine Optimization (SEO) features, which will help you get your site in front of your core audience. There are multiple options for social media marketing, email marketing, and custom post designs. Not only are these tools powerful, but they are easy to use - this makes it one of the best small business website builders on the market.

AI tools

Although Squarespace’s AI offering isn’t quite as advanced as some competitors such as Wix and Hostinger, it does offer a host of helpful AI-powered tools that will make creating your website a breeze.

The list starts with the option to use AI to get your initial website set up. If you select this option Squarespace will ask you a few questions such as the name of your site, which sections and pages you want on your website, which colors and fonts you want to use, and then use your answers to build your site.

Like with most AI website builders, the results are a little generic and will need some editing. Luckily, Squarespace also offers some AI tools to help you do this. For example, you can use an AI copywriter to help you complete your site's written content. A similar tool can be used to create product descriptions, which can be a lifesaver for large online stores.

Finally, Squarespace also offers AI-powered branding and email marketing tools, helping you make the right impression and getting you in front of the right people.

Integrations

Squarespace doesn’t take too kindly to third-party tools – while there’s a decent variety of versatile tools it’s not up to scratch – so, you might feel like you’re stuck with Squarespace's ecosystem.

Website editor

We should also talk about Squarespace’s up-to-date, drag-and-drop editor called Fluid Engine, a superior version to their old editor. As soon as you add an element or change something on the template you’re using, it will become visible straight away. It also offers a decent level of customization choices, so you can adjust your template to suit your needs and desires.

The only major drawback is that you can’t place elements (such as images or text) wherever you want them to be - you can position them in pre-built places bounded by grid lines. Also, while you’ll be prompted to save your site after each change, you won’t enjoy the convince of the autosave functionality.

Ease of use

Squarespace editing interface

Of all the website builders we have tested, Squarespace ranks as one of the easiest to use. (Image credit: Squarespace)

Of all the website builders we have tested, Squarespace ranks as one of the easiest to use. Its drag-and-drop editor balances simplicity and functionality. This makes it great for beginners but still offers depth for experienced users. The clean, minimalist interface removes clutter. It shows only the tools you need, like the option to add a new section, which appears when you hover over an existing section.

Getting started with Squarespace is easy. During onboarding, you answer a few questions about your website's purpose and goals. This helps the platform tailor its recommendations to your needs. The 14-day free trial lets you explore without rushing into a paid plan. We liked that no credit card is needed to start the trial, allowing risk-free experimentation.

Squarespace emphasizes user experience (UX) principles, evident in how the platform works and the sites it creates. The editor uses a smart grid system to align elements. This helps beginners create visually balanced pages. Real-time previews show how your changes affect your site, making the design process dynamic. However, some users notice lag or unresponsiveness with larger, content-heavy websites.

The platform includes accessibility features through its All in One Accessibility Widget. This makes your website more usable for people with various disabilities, including visual, hearing, motor, and cognitive impairments. Yet while customization is simple, Squarespace has limits. Once you pick a template, you can't switch to another without rebuilding your site. And some advanced customizations need CSS or JavaScript knowledge, which is only available on higher-tier plans.

Pricing

Squarespace pricing

With Squarespace, you can choose between four all-in-one plans ranging from $16 to $52 per month. (Image credit: Squarespace)

Plan

Monthly cost (paid monthly)

Monthly cost (paid annually)

Personal

$25

$16

Business

$36

$23

Commerce (Basic)

$40

$28

Commerce (Advanced)

$72

$52

The site builder’s price tag is on par with similar all-in-one solutions on the market and it provides plenty of bang for the buck. However, if you only wanted a pocket-friendly site builder without other components of Squarespace, we’re sorry to say you won’t find this here.

If you’re in for an all-in-one solution, you can choose between four plans ranging from $16 to $52 per month, if you opt for an annual billing option, that is. If you choose a one-month-only option, the price will spike significantly.

While Squarespace doesn’t offer a forever-free edition of its site builder, there is a 14-day free trial with all four plans and no credit card details are required. It is also worth mentioning that you can often save on your subscription by using Squarespace promo codes and/or signing up for a longer period of time.

As for payment methods, Squarespace accepts all major credit/debit cards (Visa, Mastercard, and American Express included), JCB, Diners Club (in USD only), and SEPA direct debit (in EUR only). As you already suspect, you can’t pay via PayPal or Bitcoin (BTC).

For a more detailed review the plans available on Squarespace you can read our full Squarespace pricing guide.

Integrations

Squarespace takes a curated approach to integrations, offering built-in connectivity to carefully selected platforms rather than an open marketplace of third-party apps. The platform provides what it calls "Connected Services," which are seamlessly integrated into the core Squarespace experience.

This includes essential tools for payment processing (Stripe, PayPal, Square), shipping carriers (FedEx, UPS, USPS), social media platforms (Facebook, Instagram, YouTube, Vimeo), and marketing services (Google Analytics, Mailchimp, Facebook Pixel). We find that this approach ensures reliable performance and support, though it may feel limiting compared to platforms that offer thousands of third-party integrations.

But for automation enthusiasts, Squarespace also supports Zapier integration, which opens up connectivity to over 1,000 additional 3rd-party apps and services. Through Zapier, users can create automated workflows (called "Zaps") that trigger when specific events occur on their Squarespace site, such as new form submissions, newsletter signups, or product purchases. Common automation scenarios include adding new form submissions to Google Sheets, creating CRM entries in Salesforce or HubSpot, sending notifications to Slack, or adding contacts to email marketing platforms like ConvertKit.

Finally, Squarespace offers API access for developers looking to build custom integrations, though this requires technical expertise. API key generation is possible through the platform's developer settings. It uses OAuth 2.0 authentication and provides REST endpoints for managing content, products, orders, and inventory.

Developers can access endpoints for site-level configurations, e-commerce functionality, and content management, enabling custom solutions for businesses with specific integration needs. This is useful for connecting Squarespace to enterprise systems like ERPs, CRMs, or custom fulfillment services that aren't available through the standard integrations.

Security

Squarespace security features

Squarespace websites are all kept on secure with SSL certificates, two-factor authentication (2FA), and protection against distributed denial of service (DDoS) attacks. (Image credit: Squarespace)

Squarespace websites are all kept on secure with SSL certificates, two-factor authentication (2FA), protection against distributed denial of service (DDoS) attacks, and a login activity panel. While the activity log won’t protect your site by itself, it’ll help you discover if any logins were made from suspicious or unknown devices.

Squarespace’s security staff is monitoring all Squarespace sites round-the-clock for threats and vulnerabilities to make sure your site is properly protected. Still, if you discover a vulnerability, you can report it to the security staff and they’ll conduct their investigation on it.

Customer support

Squarespace help center

You can seek assistance from Squarespace’s support staff via live chat, email, and X (Twitter). (Image credit: Squarespace)

If you get stuck somewhere during your Squarespace journey, you can seek assistance from their support staff via live chat, email, and X (Twitter). Sadly, phone support isn’t available.

Live chat is available Monday to Friday, 4 AM to 8 PM, ET, and once you contact the staff, someone will get back to you in a matter of minutes. In contrast, email support is available 24/7, but the response time can sometimes be sluggish.

As for self-service, you can visit the Help Center which contains a well-supplied knowledge base, video guides, and an avidly active community forum you can conveniently browse by topics.

Alternatives

As we noted earlier, Wix is an awesome alternative for those who want to build their site on a tight budget or entirely free — it even offers a forever-free edition of its site builder for personal use. Plus, it’s super simple to use, packed with features, and provides automatic backups.

If you’re searching for a cheap yet endlessly customizable site builder, WordPress is the solution of choice. Since it’s an open-sourced software, it has thousands of themes, templates, plugins, how-to guides, and a committed community that can lend you a helping hand. While it’s not as beginner-friendly as Squarespace or Wix, it makes up for it with a fabulous level of flexibility and freedom.

Finally, Shopify is built for ecommerce from the ground up, so if an ecommerce solution is what you’re looking for, it might be the best choice. Squarespace offers all essential ecommerce features, but it’s still better suited for a professional site or a blog.

How we tested Squarespace

To test the Squarespace website builder, we started by setting up an account. We then got hands-on with the tools and features available when building a website on the platform. This included exploring the various available website templates, SEO and marketing tools, and testing the drag-and-drop website editor.

We also reviewed the available plans, comparing their pricing and what they include. Finally, we researched what level of help and support is available to users and how the platform protects users’ websites from security threats.

You can learn more about how we test website builders with our full guide.

Summary

Squarespace is a splendid, simple-to-use site builder with terrific templates and it gets better each time a new version crops up. Hitting high marks in all major areas, Squarespace site builder qualifies as an amazing all-arounder in the market, and it’s also fit for small and mid-sized online stores.

Their website builder comes packed with tools and features such as email marketing, an SSL certificate, and options for mobile responsive templates - giving you everything you need to launch and grow your website in one convenient space.

However, Squarespace keeps its users on a short leash with a low level of customization and the inability to switch between templates without starting from scratch. Also, the lack of auto-save features makes it less convenient than some of its competitors.

Squarespace: FAQs

Does Squarespace have a free plan?

No, unlike some other website builders, Squarespace doesn’t have a free plan. However, it does offer a free 14-day trial. This offers you the opportunity to test out the platform to make sure it is the right one for you.

Does Squarespace charge a transaction fee on sales? 

It depends on the plan you pick.

The Business plan ($23/mo paid annually) is the cheapest plan which offers the full range of ecommerce functionality but charges a 3% transaction fee for physical products and services sold via the site. Both the Commerce plans (Basic ($27/mo paid annually) and Advanced ($49/mo paid annually)) charge a 0% transaction fee.

So, at just $4 extra a month, most ecommerce businesses would benefit from investing in the Commerce plan. But you will need to do the math to decide which one works best for you.

Can I get a discount on a Squarespace plan? 

Is Squarespace better than Wix?

Well, it depends on what you’re looking for in a site builder. Wix offers more templates overall, but the ones you’ll get with Squarespace look better. Also, Wix has a forever-free edition, while with Squarespace you can make use of a 14-day free trial, and that’s about it.

Both site builders are easy to use, offer robust ecommerce features, and provide superb value for money. However, Wix is cheaper while Squarespace has more additional tools for growing your site.

Is Squarespace good for beginners?

Yes, Squarespace is one of the best site builders for beginners. Its intuitive, drag-and-drop editor is backed by simple-to-follow guides in case you get stuck. And if that doesn’t do the trick, you can rely on rather responsive customer support staff.

What are the downsides of using Squarespace?

The primary drawbacks of using Squarespace are the shortage of customization capabilities, the absence of auto-save features, and the lack of phone support. Also, there are cheaper options around and some of them offer a free edition of their site builders too.

Webflow website builder review 2025
2:42 am | September 28, 2020

Author: admin | Category: Computers Gadgets Pro Website Building | Tags: | Comments: Off

This latest Webflow review examines one of the most sophisticated website builders available in 2025. Unlike traditional drag-and-drop platforms, Webflow generates clean HTML, CSS, and JavaScript code while maintaining an intuitive visual interface. The platform has evolved significantly since its 2013 launch, now offering comprehensive features for everything from simple portfolios to complex e-commerce stores.

Techradar reviewers have spent thousands of hours testing 140+ website builders to understand what works best for different users. Webflow competes in an increasingly competitive market with many tools featured in our best website builders roundup. Yet while Wix remains our top pick for most users, Webflow targets a different audience entirely with its advanced feature set.

Webflow appeals to designers, agencies, and businesses that need precise control over their website's appearance and functionality. We found Webflow delivers exceptional creative freedom, but this comes with complexity that may overwhelm beginners.

Webflow: 2-minute review

Webflow positions itself as the professional's choice for visual web development. Our testing confirms this reputation, reviewing a unique platform that combines the accessibility of drag-and-drop builders with the precision of hand-coded websites. You get clean and production-ready code without writing a single line yourself.

This company has built a strong reputation among web professionals since 2013, attracting designers and developers who need advanced tools to bring their visions to life. Webflow's market position is unique — it's more complex than Wix or Squarespace but more accessible than pure development frameworks like HTML5 and PHP. Recent updates in 2025 have also added AI-powered tools, improved CMS capabilities, and better team collaboration features.

What is Webflow?

Webflow is an all-in-one web development platform that lets you design, build, and launch websites without touching code. Think of it as a visual interface that automatically writes professional HTML, CSS, and JavaScript as you design. You drag elements, adjust layouts, and customize styles - while Webflow handles the technical implementation behind the scenes.

The platform consists of four main components: Designer for visual website creation, CMS for content management, e-commerce tools for online stores, and hosting services. Unlike simple website builders that limit your design options, Webflow embraces web development principles like flexbox, CSS Grid, and responsive breakpoints — making them visual and accessible to non-coders.

Features

Webflow features

Webflow offers an impressive feature set that rivals professional development tools while maintaining visual accessibility. (Image credit: Webflow)

Webflow offers an impressive feature set that rivals professional development tools while maintaining visual accessibility. The platform's Designer interface provides holistic CSS controls, including advanced layout options like CSS Grid and Flexbox, custom animations, and responsive design tools. You can create complex interactions, manage global design systems, and even add custom code when needed.

CMS capabilities are extremely robust, supporting dynamic content, custom fields, and automated workflows through integrations like Zapier. Content creators can manage blogs, portfolios, and product catalogs through an intuitive interface, while designers maintain full control over how that content appears. The 2025 updates have added nested collection lists and improved localization controls, making content management even more powerful.

E-commerce functionality covers essential online store needs, though it's not as comprehensive as dedicated platforms like Shopify. You can manage products, customize checkout experiences, and integrate with payment processors like Stripe and PayPal. However, advanced e-commerce features like subscription billing or complex inventory management require workarounds or third-party integrations.

AI additions include an AI Assistant for generating page sections, Webflow Optimize for conversion testing, and an AI Site Builder in beta. These tools speed up common tasks without replacing the need for design expertise. The pricing reflects this feature richness. While more expensive than basic builders, the professional capabilities justify the cost for users who need design flexibility and clean code output.

Tools

screenshot of webflow university

Anyone can freely access all of the videos in Webflow University. (Image credit: Webflow)

Unlike most website builders, Webflow doesn't hold back when it comes to developer-friendly features, whether you're looking to set up complex A/B testing workflows or create CSS and Javascript-heavy animations. Here are some new features we liked the best during our review:

AI assistant

Like many other AI website builders, Webflow offers an AI assistant to help you get things done. For example, Webflow's AI assistant will allow members of your team to quickly design and generate new styled content by using conversational prompts.

It can also generate a full CMS item with contextually relevant content based on a simple prompt. This will be a huge time saver for agencies and businesses looking to spin up realistic content for new pages.

Personalization and optimization

Webflow recognizes the importance of analytics to agencies and businesses. The Optimize feature offers AI-powered A/B testing and personalization. It works behind the scenes in real-time to ensure a dynamic and personalized user journey every time.

Similarly, Webflow Analyze offers users a unified view of visitor behaviors, helping designers and content marketers to make data-backed decisions.

Third-party apps

You can drastically improve the functionality of your website via tWebflow Apps. These cover everything from analytics and automations to forms and marketing.

A recent addition to Webflow Apps is Adobe Express. This app helps you create advanced AI-generated graphics from within the Webflow platform by integrating Abobe Express' powerful image editing tools.

Webflow university

A solid resource for new users is the Webflow University 101 Crash Course videos.

The videos are designed to teach you how to use Webflow and give you all the tricks to make website building a smooth process. They are organized into different lesson categories, and most of them range from 5 to 15 minutes in length.

Anyone can freely access all of the videos. Even if you’re using the free version or just want to learn more about building a website without deciding on a specific platform, these videos are incredibly helpful.

Ease of use

screenshot of webflow templates

Here's a picture of a free Webflow template (Image credit: Webflow)

The interface is very easy to navigate - you can access all of the free templates and start using them right away. It’s also easy to find any of the website building tools and features.

Everything on Webflow is very well-organized. For example, if you’re looking at templates and want something for a photography portfolio, all you need to do is select free templates and then start searching by category, the style you want, or by features. Tons of examples will show up for you to look through. The organization and free easy access makes finding a template quick and easy.

Pricing

screenshot of webflow pricing page

When you start using Webflow, you’ll have the option to choose between site plans and workspace plans. (Image credit: Webflow)

Plan

Starting rate (paid annually)

Renewal rate (paid annually)

Free

$0/month

$0/month

Basic

$14/month

$14/month

CMS

$23/month

$23/month

Business

$39/month

$39/month

Enterprise

Contact Sales

Contact Sales

E-commerce Standard

$29/month

$29/month

E-commerce Plus

$74/month

$74/month

E-commerce Advanced

$212/month

$212/month

Workspace Freelancer

$16/month

$16/month

Workspace Agency

$35/month

$35/month

When you start using Webflow, you’ll have the option to choose between site plans and workspace plans. Site plans are for personal websites, blogs, and small businesses. Within site plans you will have access to both general site options and ecommerce options. Account plans are targeted more towards professionals, making them ideal for agencies and freelancers.

Webflow offers one of the best free website builder plans. It includes everything you need to try Webflow. There’s no credit card required for setup and you can use it for an unlimited time. It includes access to a Webflow.io domain, 50 CMS items, and 50 form submissions.

The Basic plan costs $14.00 per month when you pay annually or $18.00 billed monthly. This gives you everything from the Starter plan, plus extra site pages (150) and an allowance of 250K visitors. The CMS plan costs $23 monthly (paid annually) or $28 paid monthly, for this you get 3 website editors, site search, and 250GB of bandwidth.

The Business plan costs $39.00 per month when paid annually ($49 paid monthly). It includes everything in the CMS plan, plus extra bandwidth (400GB), extra editors (10), and form file upload. For anything above and beyond the Business plan you can contact Webflow for a bespoke package.

When it comes to ecommerce there are 3 options to choose from. Standard at $29/mo (paid annually) or $49/mo (paid monthly). This comes with 500 ecommerce items, 2000 CMS items, a 2% transaction fee, and all the features of the CMS plan.

Plus is $74/mo (paid annually) or $84/mo (paid monthly). You get 5000 ecommerce items, 10,000 CMS items, and no transaction fee (plus everything from the Business plan). Advanced is $212/mo (paid annually) or $235/mo (paid monthly). This gives you 10,000 extra ecommerce items on top of everything from the Plus plan.

If you need a workspace plan, you have 3 options. The Starter plan is free and comes with access for one user, unlimited paid hosted sites, two webflow.io staging sites (with 2 pages and 50 CMS items), 2 agency guests, and 2 free commenters.

The Core is $19/mo (paid annually) or $28/mo (paid monthly) plan gives you extra users, staging sites, and commenters, as well as page password protection and the ability to use custom code. The Growth plan is $49/mo (paid annually) or $60/mo (paid monthly) - it gives you more users, unlimited staging sites, and publishing permissions.

You can also contact Webflow about personalized packages for any needs which exceed these plans.

Security

Screenshot of webflow security

Webflow has a high level of security compared to other web hosts (Image credit: Webflow)

Webflow provides enterprise-grade security features that protect both websites and user data. All sites receive automatic SSL/TLS encryption, with the platform having transitioned to TLS 1.3 encryption in 2022 for enhanced security. The hosting infrastructure includes DDoS protection and automatic backups, ensuring your website remains accessible and recoverable in case of issues.

Additional security measures include PCI-DSS compliance for e-commerce sites and two-factor authentication for account access. Webflow's cloud-based architecture means security updates and patches are applied automatically, reducing the maintenance burden on users while keeping sites protected against emerging threats.

Support

Webflow support

Webflow offers multiple support channels, though the quality and availability vary by plan tier. (Image credit: Webflow)

Webflow offers multiple support channels, though the quality and availability vary by plan tier. All users can access the comprehensive Webflow University, which provides detailed tutorials, courses, and documentation covering everything from basic design principles to advanced development techniques. The community forum is active and helpful, with both Webflow staff and experienced users providing assistance.

Paid plan users receive email support, with response times varying based on plan level. Business and Enterprise customers get priority support with faster response times and dedicated account management. However, phone support isn't available across all plans, which some users find limiting compared to competitors.

The platform has also introduced AI-powered customer support tools and help desk integrations, allowing businesses to provide better support to their own customers through Webflow-built sites. While the company's own support is generally helpful, the learning curve means you'll likely need to invest time in their educational resources regardless of your plan level.

Alternatives

Wix, Weebly, and Squarespace, are just a few of the top competitors to Webflow. Wix does offer a free trial for an unlimited time, but it doesn’t even compare to Webflow’s free storage space. Wix includes 50 MB while Webflow offers 10 GB.

But more importantly, not many conventional website builders offer the depth of advanced functionality or the insane amount of educational resources that come with Webflow. If you're looking to switch from a code-intensive workflow to no-code tools without any loss in flexibility, this is the platform for you.

Webflow: Summary

No matter what stage you’re at with building a website, there’s a lot of options on Webflow that could take your website to the next level. The downside is how you can’t export CMS content, however, you will have access to plenty of free materials. Webflow comes with an entire library of video resources, hundreds of free templates, and you can use the free version for an unlimited time. The interface is also very organized - it doesn’t feel like you’re using a cheap web host. Templates look professional and everything is well organized. Overall, Webflow is a great web host, especially if you want to learn new tricks for making website building a lot easier.

FAQs

Is Webflow suitable for beginners?

Webflow has a steeper learning curve than traditional website builders like Wix or Squarespace. While you don't need coding skills, understanding web design concepts like responsive breakpoints, flexbox, and CSS properties will help you succeed. The platform offers extensive educational resources through Webflow University, but expect to invest several weeks learning the interface and best practices.

Can I migrate my existing website to Webflow?

Webflow doesn't offer automated migration tools from other platforms. You'll need to rebuild your site using Webflow's Designer interface, though you can import content through CSV files for blog posts and other structured data. The process requires manual work but gives you the opportunity to improve your site's design and performance during the transition.

What are Webflow's main limitations?

Webflow has several notable limitations including a 100 static page limit per project and 10,000 CMS items per site. The platform also requires a stable internet connection since it's entirely cloud-based. E-commerce features, while solid, aren't as comprehensive as dedicated platforms like Shopify. Version control is only available on Enterprise plans, which can complicate team workflows.

I tried LiveAgent and found it to be a reliable helpdesk solution for phone, email, and live chat support
7:23 pm | September 17, 2020

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: | Comments: Off

LiveAgent is a complete customer service platform that combines help desk features with live chat integration. This cloud-based tool offers a unified way to handle customer support — letting businesses manage all interactions from a single dashboard.

LiveAgent simplifies communication across various channels. These include email, live chat, social media, voice calls, and video calls. It turns all customer queries into tickets, regardless of where they come from. This helps support teams track and resolve issues more efficiently. The software also includes features like automated ticket routing, canned responses, and a built-in call center. Together, these tools enhance the speed and quality of customer service.

With tools for faster responses and personalized interactions, LiveAgent has data to prove that it improves customer satisfaction and loyalty. It claims that businesses can see up to a 325% increase in conversion rates within the first month of using LiveAgent. Better customer service leads to higher retention, more positive recommendations, and increased sales.

LiveAgent serves a wide range of businesses, from small startups to large enterprises. But, it's most popular among retail and software companies, with many users in the U.S. and U.K. Thanks to its scalability, it's ideal for growing businesses and for those adapting hybrid work models. Larger organizations also find its features and integrations appealing for complex workflows. Whether you're a small e-commerce store or a multinational company, LiveAgent provides the tools to enhance your customer support.

LiveAgent pricing

LiveAgent's new 'Business' plans start at $15 per agent per month billed annually. (Image credit: LiveAgent)

LiveAgent: Plans and pricing

Since our previous review, LiveAgent's Pricing page has had a revamp.

Paid 'Business' plans start at $19 per month per agent if billed monthly or $15 per agent if you're paying annually. The lowest tier 'Small' plan includes ticketing for up to three incoming/outgoing email accounts, two live chat buttons, 10 departments, a single live chat button, an API key, and the bespoke Knowledge Base. Ticket history is stored indefinitely and you can create up to 20 predefined answers.

The 'Medium' plan includes all of the above as well as ticketing for up to 10 incoming/outgoing email accounts. You also get five live chat buttons, 20 departments, custom domain hosting and most crucially Call Center Support. Prices start at $29 per agent per month if paying annually or $35 per month if paying monthly.

LiveAgent claims that their 'Large' Business plan is their most popular. This includes everything in the 'Medium' plan as well as ticketing for up to 150 incoming/outgoing email accounts. (We noticed though that when we signed up for a trial membership our Account page said that the 'Large' plan only offered 40 incoming/outgoing email accounts). You'll also receive 20 live chat buttons and three WhatsApp accounts. Other features include up to 150 departments (the account page says this is 50) and two knowledge bases. Prices start at $49 per agent per month if billed annually or $59 per agent if paid monthly.

The 'Enterprise' plan is LiveAgent's most expensive tier at $69 per agent per month if paying annually or $85 per agent if paying month to month. It includes all the perks of the 'Large' plan, plus ticketing for up to 500 incoming/outgoing email accounts. (Again our account page had a discrepancy with this, showing the number to be just 100). You'll also receive three WhatsApp accounts, 300 departments and 10 knowledge bases.

You can optionally add support for the social networks Viber, Twitter and Facebook/Instagram for $39 each per month. (Facebook and Instagram seemingly count as one social network as far as LiveAgent is concerned). This is disappointing, considering many similar platforms support popular social media networks like Facebook for no extra charge.

Each plan comes with its own set of limitations, which are explained well in the LiveAgent support pages. You can trial any of the paid plans for 30 days provided you have a company email address. But if you use a regular email, your trial lasts no more than seven days.

LiveAgent features

LiveAgent offers basic automated rules for auto-routing tickets and assigning importance (Image credit: LiveAgent)

LiveAgent: Features

LiveAgent is a complete customer service platform. It offers many features that improve customer support operations. This software combines help desk functions with live chat tools. Businesses can manage customer interactions across multiple channels. From ticketing systems to advanced analytics, LiveAgent gives support teams the tools for efficient, personalized service.

The platform serves businesses of all sizes, from small startups to large enterprises. LiveAgent scales with growing businesses, allowing them to adapt their customer service as they expand. Larger organizations also benefit from its robust, all-in-one solution. By integrating various communication channels into one dashboard, LiveAgent helps support teams handle customer queries effectively. This leads to better customer satisfaction and loyalty.

Omnichannel communication

LiveAgent's omnichannel communication feature lets businesses manage customer interactions across many platforms. These include email, live chat, social media, voice calls, and video calls. This helps customer support teams provide consistent service, no matter the channel. By centralizing all interactions, LiveAgent reduces response times and boosts overall customer satisfaction.

These omnichannel capabilities let businesses meet customers where they feel comfortable. This enhances the customer experience and drives loyalty. Customers appreciate the flexibility of communicating through their preferred channels, which can lead to higher retention rates.

Unified ticketing system

LiveAgent's ticketing system turns customer queries from every support channel into tickets. This helps support teams track, manage, and resolve issues from one place. It offers advanced features like automated ticket distribution, which sends tickets to the right agent or department based on set rules.

By simplifying ticket management, LiveAgent improves response times and resolution rates. This efficiency can boost customer satisfaction scores and increase customer lifetime value. The ticketing system also provides insights into common customer issues, helping businesses find areas to improve their products or services.

Real-time chat and visitor tracking

LiveAgent's real-time chat feature lets businesses engage with website visitors instantly. This provides immediate support and can turn browsers into customers. The platform includes customizable chat widgets, proactive chat invitations, and visitor tracking. These tools help support teams monitor visitor behavior and start conversations at key moments.

The real-time chat feature, along with visitor tracking, can greatly affect conversion rates. By offering timely and personalized support, businesses can guide potential customers through the sales funnel more effectively. Some businesses have seen a 325% increase in paid customer conversion rates within the first month of using LiveAgent, the company claims.

Automation and AI integration

LiveAgent now uses automation and AI to enhance customer service efficiency. The platform includes canned responses, which are pre-written messages for common questions. This saves agents time and ensures consistent communication. Natural Language Processing (NLP) capabilities help teams understand customer inquiries, sentiments, and intents in real-time.

These features allow businesses to handle more customer interactions without losing quality. By automating routine tasks, LiveAgent lets support teams focus on complex issues that need human attention. The increased efficiency can lead to faster resolution times, improved agent productivity, and higher customer satisfaction scores.

LiveAgent analytics

LiveAgent provides a complete set of analytics and reporting tools. (Image credit: LiveAgent)

LiveAgent: Analytics

LiveAgent provides a complete set of analytics and reporting tools. These tools help businesses gain insights into their customer service operations. The analytics dashboard offers a quick view of incoming and outgoing messages, chats, and calls. This lets users monitor performance across different channels. With this bird's eye view, businesses can spot trends, measure agent productivity, and make informed decisions to enhance their support strategies.

Then there's the Performance Report. This report shows how the company, departments, or individual agents are performing. It includes metrics like average response times, ticket resolution rates, and customer satisfaction scores. You can filter these reports by time, department, agent, tag, and channel. It helps managers identify top agents, find areas for improvement, and allocate resources effectively within the help desk team.

LiveAgent also provides specialized reports. Tag Reports show the most common customer issues. Channel Reports reveal which communication methods customers prefer. The Agent Ranking overview lists all positive and negative agent reviews, along with customer comments and links to specific tickets. All these features help businesses monitor and improve service quality, leading to increased customer satisfaction and loyalty.

For businesses wanting more advanced analytics, LiveAgent integrates with tools like Zoho Analytics. This integration enables deeper data analysis, including custom report creation, data blending from various sources, and AI-powered insights. With these robust analytics tools, businesses can discover hidden patterns in their data, forecast trends, and make strategic decisions to improve the customer experience.

LiveAgent interface

The LiveAgent web app interface (Image credit: LiveAgent)

LiveAgent: Ease of use

LiveAgent has a simple interface that lets support teams navigate seamlessly across features. But according to some users, it takes a minimal learning curve when initially setting it up. It features a universal inbox that consolidates all customer messages into one place, enabling agents to easily monitor and respond to inquiries from various channels.

The software is made to be easy to use, but many complain that parts of the interface appear old and require refreshing. People also sometimes have problems with performance, where the system will slow down or freeze, requiring a restart that interrupts work flow for a brief time. But other than these occasional problems, LiveAgent's simple way of managing tickets is generally an improvement for most support teams.

Onboarding is simple and welcoming. Installation times are described as quick, with the system being operational "in minutes." For companies searching for a help desk product that contains lots of features but is easy to use, LiveAgent provides a solid user experience that supports smooth customer service functions.

LiveAgent support

LiveAgent offers 24/7 technical support by phone, live chat, and email. (Image credit: LiveAgent)

LiveAgent: Support

LiveAgent offers 24/7 technical support by phone, live chat, and email. There's also an extremely comprehensive online support portal.

We were particularly pleased to see a link at the very top of the portal to the new 'live status' page, which reported that unless you were relying on LiveAgent's New Jersey data centers, the network has been functioning perfectly for the past 90 days.

The 'Getting Started' section of the Knowledge Base also has some extremely useful articles, including the one mentioned above about the limitations of paid plans. There's a similar one for users of the free plan as well as a helpful video tour, which walks you through the basics like adding live agents.

The Knowledge Base also contains a dedicated video section with tutorials on common tasks such as adding live chat buttons, departments and email templates. It should be straightforward for you to create aesthetically pleasing knowledge repositories or FAQs for your customers.

You can easily create articles, how-to guides, and other useful information to meet the needs of every customer. Given that many modern customers prefer self-service, the support offered by LiveAgent's Knowledge Base could be exactly the kind of thing being asked for. But self-service doesn't mean offering inferior support. There are still plenty of bespoke options available, from forums to technical product guides.

The 'Tech Support' section is particularly weighty, containing almost 500 articles on subjects like integrating plugins, general tips and tricks, and how to set up various LiveAgent features.

Take some time to peruse the 'Awards and Certificates' section to see how LiveAgent ranks in the help desk solution industry.

LiveAgent security tools

LiveAgent claims they work with third-party security researchers to identify vulnerabilities. (Image credit: LiveAgent)

LiveAgent: Security

LiveAgent hasn't been slacking on this end either. The platform claims to use 'renowned' data centers protected by 24-hour surveillance, security cameras, and biometric locks.

All of the company's servers are hosted at Tier IV or III+, PCI DSS, SSAE-16, or ISO 27001-compliant facilities. The data centers are based in US, Asia and Europe - but you can choose to where you wish to store your data for compliance with local regulations.

Their pricing page also mentions that all accounts are secured using SSL to keep your data safe. After probing into the knowledge base, we found that LiveAgent uses TLS 1.2 encryption for all data during transit. Database backups are also fully encrypted when at rest.

Not all information in 'live' databases prioritizes encryption, however. But the company claims that sensitive information like passwords and login credentials is always secured.

LiveAgent's Security and Privacy Policy also notes that you can boost your security by configuring the Agent panel to only allow access from specific IP address ranges such as network addresses at your office site.

On the same page, LiveAgent claims they also work with third-party security researchers to identify vulnerabilities. Customers will have to take them at their word on this and there doesn't seem to be any links to the results of independent audits to prove it.

LiveAgent: The Competition

LiveAgent competes closely with helpdesk services like LiveChat, which focuses primarily on chat but also offers multi-platform messaging support. LiveChat offers prices comparable to LiveAgent’s All-Inclusive plan, from $20 per agent per month if you're paying annually. However, LiveChat doesn’t have a free plan for smaller businesses like LiveAgent does.

LiveChat’s chat functions are somewhat more robust than what LiveAgent offers. For example, it supports chat-to-SMS, customizable post-support surveys, and more advanced real-time monitoring of visitors on your site. However, LiveChat won’t help with phone support and some important administrative features like audit logs are restricted to its Enterprise plan.

LiveAgent: Final Verdict

LiveAgent is high-quality helpdesk software for businesses that want to integrate phone, email, and live chat customer support. The free trial is impressively fitted out for a thorough first-time user experience, while the plans aren’t outrageously expensive. We’d like to see cheaper support for social media accounts and the addition of chat-to-SMS, but these aren’t critical flaws for most businesses.

In addition to everything else, LiveAgent does a nice job with auto-routing tickets across teams and helping your support agents stay on the same page when dealing with an influx of customer requests.

We've also highlighted the best help desk software.

I tested Zendesk Support, an advanced helpdesk solution with some amazing features
7:17 pm |

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: | Comments: Off

Zendesk Support is a complete customer service helpdesk system. It brings together customer interactions from many channels into one platform. This cloud-based solution helps businesses track, prioritize, and resolve support issues efficiently. Zendesk acts as a shared inbox for your support team, collecting requests from email, chat, social media, and phone. It also offers tools to nurture customer relationships with more personalized interactions.

Zendesk Support offers many powerful features. These include multi-channel support, ticketing management, automation, and self-service options. The ticketing system gathers customer requests from various sources and manages them all in one place. Support agents can handle multiple tickets at once, improving efficiency. Automation takes care of repetitive tasks like ticket routing and follow-ups. This gives agents more time to tackle complex customer issues. Moreover, Zendesk's knowledge base and self-service tools help customers find answers independently through FAQs and AI-powered bots.

Zendesk's impact is no joke. A Forrester Consulting study found that a single organization received an ROI of $31.2 million over three years against a total cost of $8.1 million after implementing Zendesk Support. Companies like Spartan Race have also recorded a 27% sales increase after integrating Zendesk with their Shopify store. Many others reported different benefits, such as better response times and customer satisfaction.

Zendesk Support serves organizations of all sizes, from startups to large firms. Major companies like Uber, Shopify, Airbnb, Slack, and Netflix use Zendesk to handle millions of customer queries daily. The platform is often used by companies with 50-200 employees and $10-50 million in revenue. A flexible pricing structure makes it accessible to businesses at various growth stages, from small teams needing basic email support to large organizations needing full omnichannel capabilities.

Zendesk Support pricing

As of 2025, there are three main plans for Zendesk Support (Image credit: Zendesk)

Zendesk Support: Plans and pricing

Zendesk has a tiered pricing structure for businesses of all sizes, from small startups to large enterprises. As of 2025, there are three main plans for Zendesk Support:

Support Team: $19 per agent per month

Support Professional: $55 per agent per month

Support Enterprise: $115 per agent per month (billed annually)

The entry-level Support Team plan includes essential features. It offers a ticketing system, support via email, Twitter, and Facebook, workflow automation, and basic reporting dashboards.

For businesses needing more comprehensive solutions, Zendesk has Suite plans that bundle multiple products. The Suite Team plan starts at $55 per agent per month. It includes the ticketing system and omnichannel support through email, chat, voice, social media, and knowledge bases. It also has 24/7 standard chatbots.

The Suite Growth plan is $89 per agent per month, adding private internal collaboration, SLAs, multi-language support, and multiple ticket forms. The Suite Professional plan at $115 per agent per month enhances capabilities with customizable reporting, automatic ticket routing based on skills, and HIPAA compliance.

Enterprise-level businesses can choose the Suite Enterprise plan, which has custom pricing and advanced features. These include enhanced data protection, a sandbox environment for testing workflows, and sophisticated access controls for agents. All plans provide annual billing discounts compared to monthly payments, making them more cost-effective for long-term commitments.

Zendesk also offers add-ons, which can be purchased separately:

Advanced AI: $50/agent/month

Workforce Management: $25/agent/month

Quality Assurance: $35/agent/month

Advanced Data Privacy and Protection: $50/agent/month

Zendesk Support features

Zendesk combines customer interactions from email, chat, social media, and phone (Image credit: Zendesk)

Zendesk Support: Features

Zendesk Support provides a wide range of features to improve customer service across channels. At its core, Zendesk is a ticketing system. It brings together customer interactions from email, chat, social media, phone, and messaging apps. Its omnichannel approach offers a consistent experience for agents and customers. It also gives agents full visibility of customer interaction history.

In 2025, Zendesk updated its helpdesk platform with AI automation, customization tools, and advanced analytics. Zendesk supports businesses of all sizes, from early-stage startups to Uber, Shopify, and Netflix. It offers a lot of customization freedom, while still keeping the interface simple for non-technical users.

Omnichannel support

Zendesk's omnichannel support feature helps businesses deliver more well-informed customer service. It lets support teams handle all interactions from one interface. Your team can manage emails, live chats, social media, phone calls, and messaging apps without switching between tools. Zendesk's dashboard keeps track of past conversations, so agents always know exactly where they are jumping in.

As a result, customers too can move between channels without repeating themselves. Zendesk saves the context of their previous chats. And with smart routing, complex questions go straight to the right agents. AI chatbots also help, by answering common questions quickly. This leads to happier customers, better efficiency, and consistent service at every touchpoint.

Ticketing system

The ticketing system is the backbone of Zendesk Support. It turns customer requests from different sources into trackable tickets. Agents can manage multiple tickets at once without missing a beat. It boosts efficiency and ensures no customer inquiry is missed. Zendesk's workflow helps teams assign and track ticket status — like assigned, routed, or escalated — so all interactions stay on track.

With features like conditional and custom ticket fields, agents can collect specific details about support issues. This gives them the context needed for personalized support. The system also has agent collision detection, which alerts staff when multiple agents view or work on the same ticket. It prevents duplicate work and supports real-time collaboration. By centralizing customer support requests, the ticketing system speeds up resolution times, boosts agent productivity, and improves customer satisfaction.

AI automation

Zendesk's automation features are among its most valuable. They help deal with repetitive tasks that take up agents' time. The platform uses AI-powered tools to automate ticket routing, follow-up emails, and escalation processes. This lets agents focus on more complex issues.

Automation also helps with workflow management. You can set up triggers that start actions based on ticket changes or customer interactions. Custom macros let agents create standard replies for common inquiries. These can be shared across teams as templates. Overall, these features lead to better business results.

Self-service options

Zendesk helps customers find answers on their own with strong self-service tools. Businesses can build knowledge bases, community forums, and FAQs that tackle common questions without needing an agent. The basic plan allows companies to create and share help center articles in one language. Higher tiers support over 40 languages with more advanced self-service features.

Zendesk lets you publish support articles that can be added as widgets on a company's website. This makes information easy for customers to access. For those on Professional and Enterprise plans, Zendesk Gather lets businesses create online communities. Customers can connect with each other and the brand, giving feedback and boosting loyalty. These options lower ticket volume, cut support costs, and enhance customer satisfaction.

SLA management

Zendesk's Service Level Agreement (SLA) management helps businesses set response and resolution times based on ticket priority. Support teams can mark issues as urgent, high, or low priority. This ensures urgent customer problems get quick attention, while less urgent inquiries are still managed properly. SLA views let teams track status by the minute and avoid breaching their service commitments.

Real-time tracking and alerts notify agents when tickets near their SLA deadlines. This helps teams stay focused on high-priority issues. It also ensures accountability within support teams and provides clear work prioritization guidelines. However, businesses must set realistic SLAs to match team capacity and ticket volumes to avoid agent burnout.

Zendesk Support analytics

Zendesk offers several analytics and reporting tools for customer service. (Image credit: Zendesk)

Zendesk Support: Analytics

Zendesk offers several analytics and reporting tools for customer service. With customizable dashboards and detailed metrics tracking, businesses can gain valuable insights. The key feature, Zendesk Explore, helps managers monitor crucial performance indicators. These include ticket response times, resolution rates, customer satisfaction scores, and agent productivity in real time.

Zendesk's analytics dashboards are fully customizable. Managers can focus on data points that matter most to their goals. For example, if improving response times is important, teams can create dashboards showcasing real-time response data. If customer satisfaction is the main goal, they can highlight satisfaction scores and feedback trends.

The reporting tools in Zendesk gather data from various channels into one dashboard. Its omnichannel approach gives managers a complete view of customer interactions. They can track performance consistently everywhere, whether customers reach out via email, chat, phone, or social media. The platform also provides pre-built dashboards for quick insights and lets users create custom reports for specific analysis. Teams can even share reports with colleagues, promoting collaborative analysis and keeping everyone updated on past data and current trends.

Zendesk's analytics tools are strong, but they have some limitations. Custom report creation can be tough for those unfamiliar with data tools, plus there’s a learning curve for setting up dashboards properly. Some users find it hard to generate reports and question the accuracy of the data. For those needing more advanced analytics or integration with data from other sources, third-party tools like Power BI or SquaredUp can enhance Zendesk Explore.

Zendesk Support interface

Zendesk Support’s ticketing system aims to make support agents more productive (Image credit: Zendesk)

Zendesk Support: Ease of use

After you’ve created an account and logged in for the first time, you’re presented with a getting started wizard to guide you through the first-time setup. With that done, you can move on to the dashboard, where you get an overview of all your tickets.

Hovering over a ticket will give you a popup with a quick view of the latest replies. Clicking on a ticket adds a tab for it to the top of the window for quick access later, (until you manually remove the tab). Each ticket has a lot of fine-grained controls, like setting the ticket type, its priority, tags, who it’s assigned to, and others who should be following it.

In general, Zendesk is intuitive and easy to use, but there were a couple of aspects we found could be improved. One is that a lot of functionality — like the ability to relate tickets, display the five most recent ones, and link tickets to others — has to be installed as separate apps. Installing these only takes a few seconds for each one, but a lot of this functionality seems like it could be included by default.

Another thing was that reporting is part of a separate app called Zendesk Explore. It’s still included with Zendesk's support solution, but you have to launch the platform in a separate tab or window. It has its own navigation, so it doesn’t feel as tightly integrated with the helpdesk as some of the reporting tools from other helpdesk solutions.

Zendesk Help Center

Zendesk advertises three main support channels (Image credit: Zendesk)

Zendesk Support: Support

As a system designed to provide support to others, Zendesk itself features many of the support methods built into its own products, including a knowledge base, community forums, help widgets, and live chat (which is only available when you’re logged into your account).

Zendesk advertises three main support channels: a self-service help center, a community forum, and contacting their support team from within your product. There's also a Zendesk Community 101 video and you can comment on specific articles for further information.

Also, regardless of which payment plan you are signed up to, Zendesk Support users can purchase several add-ons for the support they receive. They can pay a little extra for 24/7 proactive support and engagement, professional services, and hands-on help with Zendesk Assist. So there's lots of support options to choose from.

Zendesk has 23 offices in various locations around the world, with many of them having phone numbers or email addresses listed, but office hours aren’t mentioned.

Zendesk Support security

Zendesk includes a range of enterprise-class security features (Image credit: Zendesk)

Zendesk Support: Security

Help desk solutions make use of large amounts of customer data - some of which is bound to be of a sensitive nature. A single breach here could prove hugely damaging. Luckily, Zendesk is fully compliant with security and privacy frameworks like HIPAA and PCI DSS.

Zendesk Support has a globally distributed security team and uses AWS data centers, which have a number of on-site security measures in place like security guards and intrusion detection technology.

All communications with Zendesk and its APIs use encryption as standard, and customers can enable multi-factor authentication (MFA) or single sign-on (SSO) for end-user protection.

Collectively, this adds up to some pretty decent security. Plus, the company offers frequent guidance on security best practices for users. This is important because no technological safeguard can completely protect against human failings. So, it's essential that agents and other members of staff understand how best to keep customer information protected.

Zendesk Support: The Competition

Zendesk has a lot of competition in the online helpdesk space. Among the alternatives to consider are Zoho Desk and Freshdesk, which both offer free plans.

Freshdesk also offers five plans, with its free plan available for unlimited agents but with a limited feature set. The paid plans go from $15/agent/month up to $99/agent/month, and all plans come with a 21-day free trial.

Zoho Desk also has a comprehensive feature set, with four plans available, starting with the free plan for three agents and going up to $35/agent/month for unlimited agents. All paid plans come with a 15-day free trial.

There are also other help desk programs that work especially well with specific third-party solutions. For instance, Social Intents is an obvious alternative if you use Slack or Microsoft Teams a lot internally.

But there are sadly very few help desk tools that can compete with Zendesk Support on the integration front. And if you already use any of Zendesk's other platforms, it's a no-brainer to also employ Zendesk Support.

Zendesk Support: Final Verdict

Zendesk is competitively priced, but it doesn’t have a free option like some competitors. But it does have a large feature set and an impressive approach to customer security. And if Zendesk Support isn't enough for your team, you can always give the full suite a look, which is more of a complete solution with better pricing.

Zendesk Support's ticketing management system provides a lot of fine-grained control over tickets, but we found the separation of reporting into a separate app, and the fact that some functionality has to be installed rather than being included by default, slightly detracting from the user experience.

We've rated the best ITSM tool.

Shopify review 2025
9:41 pm | March 4, 2020

Author: admin | Category: Computers Gadgets Pro Software & Services | Tags: | Comments: Off

Shopify is one of the most dominant ecommerce platforms globally, powering millions of online stores. The platform has evolved significantly in 2025 with its AI design tools and a revamped pricing structure.

We rigorously test the best ecommerce platforms across many criteria. All together, our reviewers have hands-on experience with more than 80 of the best website builders.

Read my full Shopify review to see why I still rate it as the best website builder for online stores.

Shopify pricing and plans

Shopify's pricing strikes me as reasonable for what you get, though the value proposition varies significantly across tiers. I appreciate the 25% discount when paying annually, but the jump between plans feels steep. Transaction fees on third-party payment processors can also eat into margins, especially on the lower tiers.

Plan

$/mo (paid monthly)

$/mo (paid annually)

Basic

$39

$29

Grow

$105

$79

Advanced

$399

$299

Plus

$2,300+

$2,300+

Shopify plans: Explained

Best for solo entrepreneurs
Starting at: $29/mo

The Basic plan gives you everything needed to launch your first store . You get 10 inventory locations, 24/7 chat support, and up to 77% shipping discounts .

However, you won't get any staff accounts, which surprised me.​View Deal

Best for small teams
Starting at: $79/mo

I found the Grow plan offers the sweet spot for growing businesses. You get 5 staff accounts, better transaction rates (2.7% + 30¢), and enhanced shipping discounts up to 88%.

The lower transaction fees on third-party processors (1% vs 2%) make a real difference.​View Deal

Best for scaling operations
Starting at $299/mo

The Advanced plan targets businesses hitting capacity limits on Grow. You get 15 staff accounts, 10x checkout capacity, and third-party calculated shipping rates.

The price jump feels justified only when you're consistently bumping against Grow's limitations.​View Deal

Best for enterprise businesses
Starting at $2,300+/mo

Shopify Plus starts at $2,300/month on a 3-year commitment . You get 200 inventory locations, unlimited staff accounts, fully customizable checkout, and B2B capabilities.

I'd only recommend this for businesses exceeding $5 million in monthly revenue.​View Deal

Getting started with Shopify: Reviewer's experience

Step 1: Onboarding

screenshot of Shopify login screen with option for logging including email, Facebook and Google.

You can pick from and email, Google, Apple, or Facebook login. (Image credit: Shopify)

Creating my Shopify account took less than two minutes. I entered my email, created a password, and chose a store name. This launched a Setup guide that guided me through initial configurations.

It asked about my business goals upfront, which helped tailor subsequent recommendations.​

Step 2: Store dashboard

Screenshot of Shopify dashboard with a set up guide and some example products.

Shopify's dashboard utilizes plenty of white space, making it simple to navigate. (Image credit: Shopify)

Everything felt logically organized with clear navigation paths in the dashboard. The left sidebar grouped related functions together, with options like Products, Orders, Customers, and Analytics.

I never felt lost during my testing, which speaks volumes about the interface design.​

Step 3: Adding products

Screenshot of Shopify

Uploading products is a breeze. For bulk uploading you can use a CSV file, saving you a bunch of time. (Image credit: Shopify)

Setting up my first product took about five minutes.

The product creation form included all necessary fields with tooltips explaining each option. I could add multiple images, set inventory levels, and configure variants among other things.

Step 4: Themes, design, and customization

Screenshot of Shopify

Shopify comes with plenty of free themes, but serious stores may want to opt for a paid theme to get that premium look. These cost in the region of $140 to $500. (Image credit: Shopify)

Choosing and customizing a theme was straightforward because I wasn't looking to build anything fancy. Shopify's Theme Store offers both free and premium options.

I selected the free Horizon theme and launched into the theme editor. It let me rearrange sections, change colors, and upload my logo without touching code.​

Step 5: AI content generator

Screenshot of Shopify dashboard with the AI Sidekick tool being asked to create a news page for the website.

Shopify's AI helper 'Sidekick' can help you create new pages and content with just a short prompt. (Image credit: Shopify)

Then, I tested the AI layout builder by describing a product page I wanted. Within seconds, Shopify generated a complete layout that I could customize further. The AI content generator helped me draft product descriptions quickly, though the output needed refining.​

Shopify's business tools

Shopify offers the following business tools:

  • Point of Sale (POS) system​
  • Inventory management and tracking​
  • Order processing and fulfillment​
  • Payment processing via Shopify Payments​
  • Multi-location warehouse management​
  • Tax and duty calculator

Shopify's business toolkit is vast yet practical. I found most essentials built right in, but for everything that isn't, you have third-party apps.​

Read more about Shopify's business tools ▼

Point Of Sale (POS) system

Screenshot of Shopify

Shopify makes it easy to integrate online and in person sales with its POS system. (Image credit: Shopify)

Setting up Shopify POS on an iPad takes about 10 minutes.

According to Shopify, POS sales grew 31% year-over-year globally over the most recent Black Friday, leading to the platform launching a host of new POS features in early 2025.

The interface syncs up with your online inventory, centralizing all data. However, the POS Lite plan feels limited. You don't get detailed reports or staff permissions. POS Pro costs $89/month per location.

Inventory management

Screenshot of Shopify inventory management dashboard

Inventory management is crucial to online store success, especially for those with multiple locations or a large volume of products. Shopify's built in inventory management tool can help with this. (Image credit: Shopify)

The inventory system tracks stock across multiple locations in real-time. I could monitor 10 locations on the Basic plan, which seems generous. The interface shows stock levels clearly with color-coded alerts.​

If I sold a product through POS, my online storefront would update instantly. However, advanced forecasting requires either the Stocky app or third-party solutions.​

Order processing and fulfilment

Screenshot of Shopify purchase order screen with a form to fill out details oft he purchase order.

Order processing is straight forward on Shopify, reducing potential stress and saving time on fulfilment. (Image credit: Shopify)

Processing felt snappy throughout my testing. Shopify’s dashboard displays orders chronologically with clear status indicators. I could fulfill orders, print shipping labels, and send tracking info without leaving the platform.​

Shopify's pre-negotiated carrier rates claim it saves up to 77% on shipping. Label printing works smoothly with both desktop and mobile. But carrier-calculated rates at checkout cost extra on Basic.​

Shopify Payments

Screenshot of Shopify payment provider options.

Alongside its own dedicated Shopify Payments option, you can pick from over 100 payment providers, helping you offer customers easier ways to pay. (Image credit: Shopify)

Setting up Shopify Payments took less than five minutes. It supports credit cards, Apple Pay, Google Pay, and Shop Pay.

I'd recommend sticking with Shopify Payments unless you have specific needs.​ Transaction fees are competitive: 2.9% + 30¢ on Basic. But using third-party processors adds 2% extra, which quickly eats profits.

Multi-location warehouse management

Screenshot of Shopify

Businesses with multiple locations can benefit from this dedicated tool, helping better manage stock and reduce friction. (Image credit: Shopify)

I set up three test warehouses and assigned inventory to each.

Shopify automatically routes orders to optimal locations based on proximity.​ Stock transfers between locations happen through a simple interface. However, automated transfer recommendations require third-party apps.

Tax and duty calculator

Screenshot of Shopify tax calculator.

For online stores managing tax is dull, time consuming, but essential. This tools can take a lot of the leg work, minimizing the time you spend on calculating tax. (Image credit: Shopify)

Shopify's tax calculator now works across all plans, which is new for 2025. I tested international orders and found the duty calculations accurate. The system displays full costs at checkout, preventing surprise fees for customers.​

One caveat: Shopify charges a 0.5% transaction fee when duties are calculated. You'll also need duty-prepaid labels from third parties to avoid double-charging customers.​

Shopify's marketing tools

Shopify offers the following marketing tools:

  • Email marketing via Shopify Email​
  • Abandoned cart recovery​
  • SEO optimization tools​
  • Social media integration​
  • Discount and coupon creation​
  • Marketing automation with Shopify Flow​
  • Analytics and reporting

Shopify's marketing features cover the basics well. I appreciated the email, workflow automation, and SEO tools. But advanced automation requires add-ons, which was a bit disappointing.​

Read more about Shopify's marketing tools ▼

Shopify Email

Screenshot of Shopify email marketing platform with a screenshot of a

Built in email marketing can help you re-engage potential customers, bringing them back to your site and driving sales. (Image credit: Shopify)

Shopify Email integrates into your admin panel. I created my first campaign in 15 minutes using pre-built templates. The editor lets you drag product images straight from your catalog.​

You get 10,000 free emails monthly, which helps small businesses. Beyond that, it's $1 per 1,000 emails sent. The segmentation options felt basic compared to Klaviyo, but adequate for simple campaigns.​ ​

Abandoned cart recovery

Screenshot of Shopify abandoned cart recovery email page

Abandoned carts offer a prime opportunity to close a sale. (Image credit: Shopify)

Abandoned cart emails work automatically once enabled.

I set mine to send 10 hours after checkout abandonment. The system includes the cart contents and a direct checkout link.​ Setup took less than five minutes. I also liked how Shopify checks for email consent before sending to avoid compliance issues.

SEO tools

Screenshot of Shopify

Optimizing your site and product pages for search engines is essential in helping customers find you, but can also take up a lot of time. Shopify's built in SEO tools can help speed this process up. (Image credit: Shopify)

The built-in SEO features cover fundamentals well. I could edit meta titles, descriptions, and URLs for each product. It also generates a sitemap automatically and submits it to Google.​

However, I noticed some limitations during testing. URL structures aren't fully customizable, which bothered me. Duplicate content issues can occur with product variants.​ Blog functionality also feels basic. Advanced SEO work requires apps like Booster SEO or TinyIMG.​

Social media integration

Screenshot of Shopify social media analytics dashboard.

Social media platforms like Facebook and Instagram help you sell your products in spaces where your customers are already active. Shopify lets you easily sell via these on one central platform. (Image credit: Shopify)

Connecting Facebook and Instagram took about three minutes. I synced my product catalog and created shoppable posts directly from Shopify.

Orders from social platforms flow into the same dashboard as web orders.​ The integration supports TikTok, Pinterest, and YouTube Shopping too. But what I missed was native social media scheduling.

Discount and coupon creation

Screenshot of Shopify dashboard with a form for creating a discount code.

Discounts and coupons can drastically increase sales. However, monitoring and managing them can be tricky. This is where Shopify's dedicated discount tool comes in handy. (Image credit: Shopify)

Creating discounts felt straightforward throughout my testing. I set up percentage discounts, fixed amounts, free shipping, and buy-one-get-one offers. The interface also lets you set start/end dates and usage limits.​

You can also create unique codes for specific customers or campaigns. But advanced features like tiered discounts require apps. The native system handles basics well but won't satisfy complex promotional strategies.​

Shopify Flow

Screenshot of Shopify Flow automation dashboard

Shopify Flow takes some time to set up and master, but can automate many repetitive tasks, saving considerable resources in the long run. (Image credit: Shopify)

Shopify Flow was a pleasant surprise for a native automation tool.

I created workflows that trigger based on inventory levels, customer tags, and order values. I set up a workflow that notified me via Slack when inventory dropped below 20 units. It then automatically drafted a purchase order and offered to email my supplier. However, mastering it requires time.

Analytics and reporting

Screenshot of Shopify analytics dashboard

Shopify's analytics give excellent insight into what is and isn't working. Use the data here to shape your strategy for products, marketing, and website improvements. (Image credit: Shopify)

The analytics dashboard provides a clear sales overview.

I could track revenue, traffic sources, and customer behavior at a glance. The real-time data updates helped me make quick decisions during testing.​ Basic reporting felt adequate, but advanced reports like customer cohorts and forecasting lock behind higher tiers.

Reviewer's experience: Shopify support

Screenshot of Shopify support chat page.

Shopify support is comprehensive, but can be a little slow. Our testing found support agent's to be knowledgeable enough to answer basic questions, although help for more advanced issues needed to be escalated. (Image credit: Shopify)

Shopify offers 24/7 support via live chat across all plans. Phone support is reserved for Shopify Plus customers. Email responses typically take 2-4 days.​

I tested the live chat during my review. The initial wait time was about 14 minutes, despite a 5-minute estimate. Once connected, the agent was polite and helpful, though responses felt somewhat scripted. They resolved my basic question about inventory management but couldn't address a more technical theme-related issue without escalation.​

That said, user opinion on support is decidedly mixed.

On Capterra, Shopify scores 4.5/5 from over 6,500 reviews, with many praising ease of use. G2 shows a similar 4.4/5 rating from nearly 4,500 business users. However, Trustpilot tells a different story with a 1.3/5 rating from over 4,000 reviews.

Common complaints include billing disputes, payment holds, and difficulty reaching knowledgeable support staff. Reddit users frequently mention that support quality has declined, with offshore teams providing inconsistent answers and reluctance to escalate issues.​

Test results: Shopify

Attribute

Notes

Rating

Value for money

Solid pricing for what you get, but app costs add up quickly. Third-party payment fees hurt margins. Similar entry-level price to other website builder ecommerce plans.

★★★★☆

Ease of use

Intuitive dashboard and setup process. Minimal learning curve for beginners.

★★★★★

Design

Professional themes with decent customization. Limited free options require premium purchases.

★★★★☆

Business tools

Comprehensive POS, inventory, and payment systems. Advanced features need higher plans.

★★★★☆

Marketing tools

Covers basics well but lacks depth. Advanced automation requires third-party solutions.

★★★☆☆

Support

24/7 chat available, but wait times vary. Quality inconsistent based on user feedback.

★★★☆☆

Competitor comparison: Shopify

Below we show you how Shopify compares to BigCommerce and Wix, two of its closest competitors:

Platform

Best for

Our overall rating

Free plan

Paid plans start at

Ease of use

Support

Shopify

Growing online stores

★★★★☆

Trial only

$29.00 USD/month

★★★★☆

Live chat, email, community

BigCommerce

Large product catalogs

★★★★☆

Trial only

$29.00 USD/month

★★★★☆

Live chat, phone, email

Wix

Beginners and hobbyists

★★★★½

Yes

$17.00 USD/month

★★★★★

Live chat, phone, tickets

You can read our Shopify vs BigCommerce comparison to learn more about how the two stack up. To see how it compares to Wix you can check out our Wix vs Shopify guide.

Other options can also be found in our guide to Shopify alternatives.

How we tested Shopify

I built multiple test stores on Shopify to evaluate every aspect of the platform. My hands-on testing covered setup speed, design flexibility, business tools, marketing capabilities, and support quality. I assessed how well Shopify performs for different user types, from solo entrepreneurs to scaling businesses.​

At TechRadar, we conduct thorough, real-world testing of every website builder we review. We build actual websites, test features extensively, and compare our findings against marketing claims.

You can read our full guide to how we test website builders to learn more.

Shopify review: FAQs

Is Shopify good for beginners?

Yes, Shopify is accessible for beginners, though simpler platforms exist.

You get an intuitive dashboard, guided setup wizard, and drag-and-drop design tools. You don't need coding knowledge to launch a professional store. AI-powered features help generate layouts and content quickly.

However, costs can escalate as you add apps and upgrade plans.​

How much does Shopify really cost?

Shopify starts at $29/month when paid annually. However, total costs vary significantly based on your needs.

You'll face transaction fees (2.7% + 30¢ on Basic), app subscriptions, and potentially theme purchases. Third-party payment processors add extra 2% fees. Budget $50-150/month realistically for a functional store with essential apps.​

Can I sell on Shopify without inventory?

Yes, Shopify supports dropshipping and print-on-demand business models.

You can connect with suppliers through apps like DSers, Printful, or Spocket. Digital product sales work seamlessly too.

The platform handles order routing to suppliers automatically. This eliminates upfront inventory costs and storage concerns.​

Does Shopify take a percentage of sales?

Yes, if you use third-party payment processors, Shopify charges 2% on Basic, 1% on Grow, and 0.6% on Advanced.

Using Shopify Payments eliminates these fees. Standard credit card rates apply: 2.9% + 30¢ on Basic, 2.7% + 30¢ on Grow, and 2.5% + 30¢ on Advanced. The duty calculator adds 0.5% when calculating international taxes.​

What are Shopify's biggest limitations?

Shopify's main limitations include limited free themes, restrictive URL structures, and plan-locked features. Basic plans restrict staff accounts severely. Advanced customization requires liquid coding knowledge.

Transaction fees on third-party processors hurt margins. App costs accumulate quickly, inflating monthly expenses beyond base subscription rates.​

Is Shopify good for agencies?

Yes, Shopify is one of the best website builders for agencies.

Its robust ecommerce platform offers a wide range of features and customization options, making it suitable for building and managing online stores for clients. Additionally, Shopify's partner program provides agencies with resources and tools to streamline client management and boost their businesses.

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