Private Internet Access (PIA) is a true veteran of the VPN industry. It's been around, offering solid core VPN features, for well over a decade, and it's a great choice for anyone looking for a service that absolutely nails the basics without breaking the bank. Power users, on the other hand, will enjoy the amount of customization on offer.

Admittedly, PIA doesn't come with the bells and whistles boasted by its competitors, like Surfshark and NordVPN, but it is one of the cheaper VPNs on the market. Invest in a three-year plan, for example, and it'll set you back a measly $2.03 a month.

Keep reading, and I'll dig into PIA's spread of features, speed testing results, and unblocking power. How does it stack up against today's top contenders? Let's find out.

Features

If you compare PIA against other providers, like NordVPN, solely on the basis of the number of features on offer, you might think that PIA falls short. However, we think that it makes up for the lack of quantity with sheer quality - especially the high level of customization.

Its split-tunnel feature lets you differentiate between apps, IPs, and whether VMs are covered by the tunnel, alongside separate options for forcing DNS requests through PIA’s in-house encrypted DNS servers even if you’re not using the VPN tunnel.

PIA gives you access to some automation rules that you can use to force the VPN to activate (or deactivate) when you’re connecting to certain networks, making it just that little bit easier to work PIA into your daily routine.

Plus, it also uses its own encrypted DNS servers, which keep your browser requests hidden from your ISP. This also allows it to offer Mace, which is a built-in ad, tracker, and malware blocker. By blocking requests to known malicious URLs using their DNS server, Mace keeps unwanted content from being sent to your machine. It’s a good idea, but our testing suggests it shouldn’t be your only defense against ads.

There are some pretty strong obfuscation settings on offer from PIA too, giving you the choice between Shadowsocks and a SOCKS 5 proxy. Both will wrap your VPN connection inside a separate TLS tunnel, making it appear to anyone monitoring your data as though you’re just sending normal encrypted browsing traffic. While Shadowsocks is a little outdated compared to the obfuscation ExpressVPN offers, it’s still one of the best solutions if you’re being blocked from creating VPN connections by a network administrator.

Features score: 8/10

Server network

PIA's server network covers 91 countries with 152 locations, including servers in all 50 US states. Although some of these are virtually hosted, this makes it one of the few VPNs available with comprehensive US coverage. Only NordVPN even comes close in terms of North American locations, but with only 17 locations to choose from in the US, it still doesn’t hold a candle to PIA.

Unfortunately, the server network is less impressive on an international scale. PIA lacks coverage across Asia, in particular, lagging behind our other top-rated VPNs. The same can be said for Africa, the Middle East, and Oceania, but this is a rather grim constant across the industry.

If you're looking for a rock-solid choice for America, with plenty of Stateside coverage, PIA is a stellar choice. If you have your eye on more far-flung corners of the globe, however, the provider just doesn't have the same reach as the likes of NordVPN.

Server network score: 7/10

Apps

PIA boasts a range of well-designed apps for pretty much every platform you can imagine. This includes Windows, Mac, Android, iOS, and Linux. We're also glad to see that feature parity is consistent across all of PIA's desktop apps in terms of features and UI. This is a nice change from the norm – a lot of VPNs leave their Mac and Linux users underfed, after all.

Overall, the desktop experience is straightforward, but checking under the hood will reveal a selection of handy tools. The quick-connect bar holds several different locations and is split between your favorites and the last VPNs you’ve connected to. It’s pretty handy if you’re swapping back and forth between the same VPN several times.

There are two different ways to set up the client dashboard. The first is a basic interface that just gives you the connect button, the location selector, and a reminder of what your home IP and VPN IP are. It’s everything the average user needs to see at a glance, but if you’re interested in all of the techy stuff you can hit the dropdown button and you’ll be presented with a wealth of information, including in-depth details on your connection performance, session statistics, and all the choices you’ve made about how your VPN protocol is set up. It’s all very efficient in how it’s presented, wasting minimal space in the app window.

There’s also a VPN snooze timer that lets you turn the connection off for a few minutes. It’s rare that I’m turning off my VPN regularly enough to remember that there’s a feature to turn it off for a few minutes at a time, but it works and it’s convenient.

While the Android app used to look fairly outdated compared to the rest of the PIA line, a recent update brings the Android app in line with its desktop counterparts as well as the iOS version. The update hasn’t just given it a slick new UI, as you’ve also got access to a new dark mode and some advanced configuration options that let you get the most out of the multi-hop, DNS, and automation features you’ll be familiar with from the desktop version.

Apps score: 9/10

Ease of use

PIA is a great choice for VPN newbies and anyone else who wants a sleek experience. However, we do think it's possible to get lost in the weeds if you toggle over to the "detailed" view of the app. This customizability is one of PIA's biggest selling points, though, and power users will relish the chance to tweak the provider down to the last detail.

The simplified app lets users hit the big "Connect" button and, after a moment, enjoy rock-solid VPN protection. This minimalist approach to a VPN gives PIA serious crowd-appeal, and we like that the options in the settings menu are all explained with a handy tooltip, too. Despite its reputation, PIA doesn't require you to have a degree in cybersecurity to make the most of its functionality.

Ease of use score: 8/10

Speed and performance

We measure upload and download speeds, as well as latency and jitter. Upload and download are pretty self-explanatory; they’re just the real-world speeds you’ll get from using your bandwidth to connect to the VPN, while Latency is just the time it takes for your traffic to get to the VPN server. Jitter is where it becomes a little more difficult, as it’s how consistent (or inconsistent) your latency is.

Private Internet Access has made significant improvements in speed, with peak download rates now reaching up to 436Mbps, up from 330Mbps in previous tests. That’s great news, even if PIA still ranks surprisingly low among its competition. It’s a different story for the OpenVPN tests, where PIA ranked second thanks to download speeds of 257Mbps. Pretty respectable for OpenVPN, but Surfshark nearly doubles this at 460Mbps in the top spot.

Admittedly, these speeds don't top our performance charts, but they're still more than quick enough to keep up with most activities, including 4K streaming, video conferencing, and online gaming. During our testing, we observed consistent speeds across different times of the day, with average latency but noticeably less jitter than the other services we’ve tested, making it ideal for gaming.

Speed and performance score: 6/10

Unblocking

One of the biggest, most thorough tests we put today's top VPNs through determines how well they can access popular streaming platforms from around the world. After all, these services regularly geo-restrict their content libraries and often detect VPN usage, demanding that you switch your VPN off to enjoy your favorite shows or sports.

They do this by blocking IP addresses known to belong to VPNs, and it means that only the VPNs that invest in their IP pools, and frequently refresh them, can reliably access streaming content.

We're happy to report that PIA's unblocking power is fantastic. We tested it with Netflix in a variety of regional choices (UK, US, Canada, Japan, and Australia) to see how it does. It worked, and the same goes for Disney+ and Amazon Prime, as well as regional services such as BBC iPlayer, Channel 4, ITV, 10 Now, and 9Play. No real issues with lag, and no need to change servers, everything just worked, which is a big positive for PIA.

PIA is also a capable torrenting VPN. Its speeds aren't chart-topping, but it does offer port forwarding – whereas plenty of its competitors don't.

Port forwarding allows you allows you to accept incoming connections to your VPN’s IP address, so you can communicate with more peers in a P2P network.

Unblocking score: 10/10

Privacy and security

Private Internet Access has built a sturdy reputation as one of the most security-focused services on the market – and it delivers, for the most part.

Browsing traffic is protected by industry-standard AES-256 encryption and today's two most popular VPN protocols: OpenVPN and WireGuard. Both are widely accepted as secure, reliable technology, though you'll want to stick with OpenVPN if airtight privacy is your main goal, whereas WireGuard is more suitable for day-to-day browsing, or times when you want to balance security with speed.

Admittedly, PIA lacks the extra features offered by the likes of NordVPN and Surfshark, but it does boast all of the core tools a VPN needs.

There’s a kill switch on all its apps, which automatically blocks internet traffic if the VPN connection drops, ensuring that your data remains secure at all times. There are no DNS leaks here either. PIA’s own encrypted DNS servers route all of your domain requests, which prevents your DNS queries from being exposed to your ISP or a third party on the network.

PIA is committed to a strict no-logs policy. This has been independently verified by Deloitte in two separate audits, the most recent of which was conducted in April 2024. According to the audit, PIA’s systems are not configured to log user activity, and there is no way to trace online actions back to specific individuals. However, the full report of this audit is only available to PIA customers. While it’s good to see that PIA has undergone independent verification, making these reports publicly accessible, as ExpressVPN does, would bolster trust even further.

Despite providing very strong protection, our testing picked up some areas where PIA could improve. We tried running Mace through a gauntlet of phishing URLs to see which ones it’d block. So, with 100 brand new malicious URLs from anti-phishing experts OpenPhish, PIA managed to block… two of them. We think this is because Mace is pulling from a blocklist of known suspicious links, and most of the URLs we’re testing are fresh threat intelligence. Still, it’s notably weak, far below what we’d expect from a top-tier VPN.

Privacy and security score: 8/10

Track record

Private Internet Access has a strong track record of maintaining user privacy and delivering reliable service over the years. The only black mark against it is the acquisition by Kape Technologies in 2019, which caused some serious concern. Before their pivot to providing VPN brands, Kape’s primary output was browser add-ons which injected adverts and monetized their browsing data. Although consumer trust in PIA plummeted after this revelation, it's done a lot of work to win back that trust with regular no-logs audits that demonstrate it's not following in Kape’s footsteps.

In fact, PIA has dealt with several court cases where it was legally obliged to turn over user information. It responded by asserting it had nothing to turn over, which is pretty impressive. PIA has also demonstrated a commitment to transparency by regularly releasing Transparency Reports, which detail the number of legal requests the company receives and how it handles them.

Track record score: 7/10

Customer support

PIA's customer support has room for improvement. As you might expect, there's a 24/7 live chat channel and email ticketing system, but we found responses could be sluggish across both of these avenues. Naturally, that's not ideal if you have a more pressing problem.

On the other hand, if you prefer doing your own troubleshooting, you'll be glad to learn that PIA has its very own customer forum and knowledgebase. The forums are active and packed with experienced users who are (typically) happy to help squash any issues, and the knowledgebase is well organized and easy to navigate.

The one quibble we have with the knowledgebase, however, is that a lot of the support articles are outdated. The basic information remains solid, but we'd like to see these pages receive an update that adds extra depth and detail.

Customer support score: 7/10

Pricing and plans

Private Internet Access is one of the most budget-friendly VPNs on the market today. In terms of pure value for money, however, it lags behind NordVPN and Surfshark by a heel.

The monthly plan starts at $11.95, which is just a little bit over what you’d expect to pay for a top-tier VPN. Once you start getting into the long-term plans, however, the price drops through the floor. The annual plan only costs $3.33 a month, which is already cheaper than most plans offered by other top VPNs. It gets even better though, as the three-year plan costs as little as $2.03 per month, which also includes three additional months free.

The service includes all core features in its base price, without any hidden costs or paywalled features. The only extra you’d be expected to pay for is the dedicated IP option, which costs another $5 a month. This is understandable, as providing dedicated IPs is inherently expensive for a VPN provider because of the worldwide shortage of IPv4 addresses. Surfshark’s dedicated IPs are a little less costly at $3.75 a month, but if you opt in for a two-year plan PIA’s dedicated IPs drop down to $2.50 making it one of the cheapest around.

PIA also offers a 30-day money-back guarantee, giving you ample time to test the service risk-free.

Pricing and plans score: 9/10

Should you use PIA?

PIA is an excellent VPN for the cost. It might not be as fast as Surfshark, offer as many features as NordVPN, or give you as many locations to connect to as ExpressVPN, but if you need a VPN that absolutely nails all of the core things you need to do and don’t want to spend too much, PIA is perfect. It’s also a VPN you can absolutely trust when it comes to privacy and security, and it’s one of the few providers out there that offers a Linux client that’s just as good as the Windows or MacOS client.

Out of everything that PIA could do better, speeds are at the top of the list. That’s not to say it’s a laggy VPN. It’s still lightyears ahead of most VPNs you could pick, but it’s just outclassed by alternatives like Proton VPN or Surfshark. It’s also starting to lag behind in innovation compared to the likes of NordVPN.

Total score: 79/100

PIA alternatives

Not sure if PIA is the right fit for you? Here are our top alternatives you can currently pick up, all of which you can test with a 30-day money-back guarantee.

Frequently asked questions

Surfshark is one of the newer names in the world of VPNs, but it has already made a huge splash. The balanced offering of security-boosting features, an expansive server network, and budget-friendly prices make Surfshark a worthy contender to the throne in our overall best VPN rankings.

We found that Surfshark covers all the basics you'd expect a VPN to have, but there are a few sticking points that might make you consider alternatives. To help you determine if Surfshark is your perfect match, we've examined its speed, privacy policy, streaming performance, and overall value for money to put together this detailed review. So, let's dive in!

Features

Surfshark's roster of tools is varied and impressive, and all are designed to give your digital privacy a major boost while you do your thing online. It's also great to see that the core VPN features are present and correct, too.

For starters, you'll be protected by robust AES-256 encryption and two tried-and-tested VPN protocols: WireGuard and OpenVPN (you can also choose between TCP and UDP).

A kill switch is also available. It's not enabled by default, and one of the first things we did was head into the settings menu and enable it to prevent IP leaks in the event of a VPN dropout.

In June 2025, Surfshark unveiled a tool designed to boost VPN connection stability, called Everlink. It's not quite a kill switch, but it does work quietly in the background of your device to recover dropped VPN connections without risking any exposure to your IP address.

On the surface, this feature might not be as flashy and exciting as, say, a whole host of new servers, but we're still happy to see Everlink make its debut. VPN connection quality is an important metric in our in-house testing and for real-world use, and Surfshark is confident that it'll make a difference in terms of the overall experience. Nobody likes troubleshooting constant VPN dropouts, after all.

You'll also find Surfshark's split tunneling tool in the settings. It's called Bypasser, and it allows you to flag specific sites and services you'd rather route through your original connection, not the VPN tunnel, which is handy for any online banking you plan to do (as logging in to these apps can be tricky if you're connected to a VPN server).

Another basic tool that we're glad to see included in the Surfshark roster is the auto-connect. It's easy to use – just enable it via the settings menu. You can choose which server to set as your default – the one you'll connect to automatically – and add trusted Wi-Fi networks to a specific list. Surfshark won't automatically connect to a server when you use these Wi-Fi networks.

Multihop, accessible via the server list, allows you to route your traffic through an extra server for an added layer of protection. It's a nice extra, especially for folks living with invasive data privacy laws.

Surfshark's standout features pack more of a punch. Take CleanWeb, the DNS-level blocker that keeps ads and malware at bay. There's also a browser-based add-on called CleanWeb 2.0 that mops up any threats that slip through the net within your browsing sessions.

During our most recent round of testing, Surfshark successfully blocked 84% of ads, which makes it more effective than Proton VPN's ad-blocker at 79% but second to ExpressVPN at 90%.

Alternative ID is a fantastic addition to Surfshark's toolkit and a unique feature. It generates an entirely new online persona for you in the click of a button, including an email address. This means you don't have to hand over your actual identifiable details when signing up for sites, newsletters, and services, reducing the risk of being caught up in data breaches and scams. Plus, we found that it's a lot quicker than creating a one-use burner email.

Alternative Number adds an extra layer of privacy to your online life by creating a secondary phone number you can use during sign-up, too, preventing potential misuse of your real contact details.

We especially like that you generate and use the number from within the Surfshark app itself and that it doesn't interfere with your original phone number or require you to swap your SIM card. Bear in mind, however, that Alternative Number is a paid extra you'll need to add to your account.

On that note, upgrading to a Surfshark One plan will bag you some extra goodies, including the aforementioned antivirus. You'll also have access to Surfshark Search (an ad-and-tracker-free search engine) and Surfshark Alert, which will let you know if your data is involved in a data leak or your ID is compromised.

Bump things up to a One+ plan, and you'll get access to Incogni, a data removal service that automates requests to remove personal information from databases and people search sites.

Features score: 9/10

Server network

Surfshark has servers in 99 countries – that's an impressive spread and more than Private Internet Access (91); however, it's still fewer than ExpressVPN (108) and NordVPN (127). In terms of locations, Surfshark’s servers span 141, again trailing behind ExpressVPN (187) and NordVPN (165).

Although Surfshark can't claim to have the most pins on the map, we think that the overall distribution of servers is excellent, leaving no region hungry. Europe and the Americas are well-served, and Surfshark even boasts extensive coverage across Asia, the Middle East, and Africa.

There's even a Chinese Macau SAR server, though, as expected, there are no available locations in Russia.

It's well worth noting that all of Surfshark's servers are RAM-only. That means they're wiped whenever they're rebooted, erasing any stored user data, which is a nice boost to a user’s overall digital privacy.

We're also glad to see that Surfshark now labels whether its servers are virtual or physical. Physical servers provide an IP address based in that same location, whereas virtual servers don't – virtual servers in India, for example, aren't located within the country itself.

Virtual servers come in handy if it's difficult to set up servers in a country with censorship, but they can introduce security issues, especially if your traffic is routed through a country with draconian data protection laws.

Surfshark doesn't offer specialized streaming, gaming, or torrenting servers, but you can check out its static IPs or invest in a dedicated IP (for an extra monthly fee). Similarly, Surfshark's multihop tool lets you route traffic through an extra server. You can choose from a preselected pairing of servers or, if you're feeling choosy, create your own combination.

Server network score: 8/10

Apps

Surfshark has apps for all major platforms, including Windows, Mac, Android, iOS, and Linux.

Our hands-on testing experience with the Surfshark UI was smooth and hiccup-free. The UI is a minimalist's dream, without any clutter to slow you down or confuse VPN newbies, and we found it just as easy to switch between tabs on the left-hand side of the screen.

The simplicity means there's nothing to write home about in terms of flair (think Proton VPN and its cyber-chic purple and black UI), but it does mesh well with the native interface of both Windows and Mac clients.

The mobile apps are similarly well-crafted, with a few small improvements proving that Surfshark is thinking about making its offering stand out in an increasingly saturated market.

Whether you’re an Android or iOS loyalist, you’ll be glad to learn that the experience across both platforms is virtually identical.

Now, Surfshark's mobile app has widgets that allow you to control your VPN connection without opening the full app. You can also log in by scanning a QR code on a device that's already logged in, which makes it way easier to get the app set up on your mobile phone (and make good use of those unlimited simultaneous connections).

Our testing showed that the Chrome browser extension has improved since our last investigation, and more tools are available directly within the browser. You can now auto-fill forms with your Alternative ID, too, speeding up a previously monotonous process and eliminating the need to fork over real details in the process. It's a win/win and exactly the sort of innovation we like to see.

Currently, Surfshark is one of only a handful of VPN that offer a graphical Linux client rather than a command line interface. It's encouraging as Linux regularly remains an afterthought even among today's top services.

Surfshark gave its Linux app some extra TLC, too, finally adding a kill switch, split tunneling, and its roster of CleanWeb features to the mix.

As is now the norm, Surfshark is also compatible with less common clients, such as Fire Stick, Apple TV, and routers.

Apps score: 9/10

Ease of use

We found the Surfshark app easy to install and set up. Once you've picked your plan and downloaded the right package for your device, you just follow along with an installation wizard and log in to the app when prompted.

Then, you'll see Surfshark's location tab. The UI is easily digestible. Your recommended servers are displayed at the top of the page, with your pinned favorites and recently used servers right underneath, meaning you can quickly open up the app and connect without scrolling through the lengthy server list.

The panel on the right displays your connection status, which is, really, the most important detail. Others are there for more technically minded folks, including the protocol you're using, your new IP address, and which features you've toggled on or off.

Ease of use score: 9/10

Speed and performance

Surfshark sits at the top of our fastest VPN rankings, and recorded another chequered flag-taking performance during our most recent round of testing. If you're looking for speed, Surfshark is an excellent bet.

We used the WireGuard protocol to put Surfshark's speeds to the test. Using a 10 Gbps line and connecting to a nearby UK-based server, we recorded a performance of 1615 Mbps. That was faster than the best from NordVPN (1256 Mbps) and even ExpressVPN's Windows-only Lightway Turbo Dual Tunnel (1479 Mbps).

It should be noted, though, that Surfshark's speeds dipped notably over long distances. A transatlantic server connection from Dublin to the US only clocked in at a 353 Mbps in our speed test. Compare that to NordVPN (626 Mbps) and ExpressVPN (1374), the latter of which held its figures up very nicely indeed.

Surfshark's OpenVPN local download speeds were only a little shorter than with WireGuard at 1038 Mbps. Again the dip was there at long distance when it dropped to 430 Mbps.

ExpressVPN outpaced Surfshark both locally (1038 Mbps) and over long distance too (808 Mbps).

It's worth pointing out, though, that Surfshark is still streets ahead most of the chasing pack. PIA, for example, only pulled in download stats of 240 Mbps (local) and 173 Mbps (long distance).

The important takeaway here is to remember that, whether you opt for WireGuard or OpenVPN, Surfshark is more than fast enough to keep up with your day-to-day browsing. You only need 25 Mbps to stream in 4K, too, so you'll have no problem tuning in to buffer-free HD content.

Finally, we noted that it regularly took a few seconds to connect to a Surfshark server. This isn't a total deal-breaker by any means, but I find that NordVPN and ExpressVPN connect in around a second (or even less).

Speed and performance score: 10/10

Unblocking sites and content

Surfshark has made a mark in the industry as a reliable VPN for streaming and unblocking all sorts of platforms. In fact, it currently claims the third-place position in our overall streaming VPN rankings, and fourth-place in our torrenting VPN shortlist.

We put VPNs through a rigorous testing process to see how well they work with Netflix and its global library in the US, UK, Australia, Canada, and Japan. We also investigate how well VPNs can unblock other platforms, including Amazon Prime Video and Disney+. Surfshark performed flawlessly across all of our tests. We had no trouble checking out content on any platform, regardless of the location, and always on the first try.

Surfshark worked like a charm with smaller regional sites, too, and we unblocked BBC iPlayer, ITVX, Channel 4, 9Now, and 10 Play.

While some VPNs have a collection of servers optimized for streaming, Surfshark doesn't. It's not all bad news though, as all of Surfshark's servers are capable of accessing region-specific streaming content.

This means that you don't have to hunt for one specific server to join when you're in the mood for some Disney+ or Hulu – which is a nice bonus for VPN newbies who don't want to be bogged down in menus.

Similarly, Surfshark has no torrenting-optimized servers, but you can engage in P2P activity on any of them. The only thing to note here is that, unlike PIA, Surfshark does not have a port forwarding feature, which means you might have trouble seeding.

Unblocking score: 9/10

Privacy and security

Firstly, it's great to see that Surfshark's privacy policy and no-logs promise are easy to find and navigate. The information is dense, certainly, and not what we'd call light reading, but there's a table of contents that allows you to skip through to relevant sections.

We like that Surfshark takes the time to discuss each of its tools and how associated data is handled, giving users more leverage to decide whether they want to check them out or not.

Surfshark has proven, on multiple occasions, that transparency is a critical part of its operations. A warrant canary clearly states that the service hasn't endured any data breaches or leaks, and recent audits by Deloitte and Cure53 prove that the service just isn't interested in keeping tabs on user activity or logging it. Surfshark has also undertaken audits of its server architecture and apps.

In fact, the results of Surfshark's most recent audit were made public in June, 2025. The VPN invited Deloitte to comb through its no-logs policy for a second time, with the auditors confirming that the policy is properly implemented and enforced. Simply put, Surfshark has no interest in keeping tabs on what you get up to while connected to one of its servers.

On a more technical level, Surfshark relies on industry-standard AES-256 encryption to secure user data as it travels between the user’s device and the VPN server.

Only the OpenVPN and WireGuard protocols are available, which is encouraging, as they both ensure that data remains safe from snooping and tampering while inside the VPN tunnel.

We found that Surfshark ticks off the basics, too. The kill switch is a simple on or off switch and cuts your internet connection in the event of a VPN dropout to prevent data leaks. We previously noted some kill switch bugs, but Surfshark quickly released an update improving the stability of the feature.

We especially like that the kill switch is customizable. You can choose a more lenient option, which disables the internet during accidental interruptions, or a stricter version that will cut the internet if the VPN is interrupted in any way at all.

Other must-have tools include DNS leak protection that stops ISP snooping, multihop that routes traffic through an extra server for more security, and a No Borders mode that allows users to bypass strict government censorship to enjoy a freer, safer internet.

We also put Surfshark's phishing and malware site detection to the test by feeding it 100 new malicious URLs from OpenPhish. Unfortunately, the results leave something to be desired.

In testing, Surfshark only blocked 6% of malware sites and 7% of phishing sites, underscoring the simple fact that while you can rely on a VPN package to shore up your online security, you’re better off opting for a dedicated antivirus.

Privacy and security score: 9/10

Track record

Surfshark has a keen ear and listens to its customers – it's a great reputation to have, even if the service has experienced its ups and downs over the years.

In 2024, Surfshark addressed an issue where it was not correctly labeling all of its virtual servers – only 27 out of 50 locations were identifiable. After we spoke to the VPN directly, Surfshark amended these labels within two days, which is a fantastic turnaround.

Surfshark is based in the Netherlands, which, to privacy purists, will be a point of concern. The Netherlands is part of the infamous intelligence-sharing organization: the Nine Eyes.

Fortunately, the VPN has begun publishing a quarterly transparency report outlining the number of requests for user information that Surfshark has had to respond to, as well as law enforcement inquiries. Currently, we can assume that Surfshark has not handed over user information related to a single inquiry.

Track record score: 8/10

Customer support

Surfshark has several avenues of customer support, but the first one we ran into was the AI chatbot. We had a brief conversation with this bot, querying basic information about server numbers and locations, and were sent links to relevant knowledgebase articles.

If you'd rather speak to a human being, the good news is that it's easy to do so, and we found Surfshark’s agents to be friendly, helpful, and knowledgeable about the service.

As you'd expect from such a big name in the VPN world, Surfshark has an extensive knowledge base. Inside, you'll find all sorts of articles, including setup guides for each platform and more in-depth explainers about the various tools.

The "Surfschool" is especially neat and contains end-to-end advice on how to use the VPN, making it a good place for newbies to start.

Customer support score: 8/10

Pricing and plans

Surfshark is by far the cheapest premium VPN on the market, but you won't sacrifice quality for a budget-friendly price tag. On the contrary, Surfshark's roster of tools and unlimited simultaneous connections make it an excellent value for money, especially if you subscribe to a multi-year plan now with Surfshark's Black Friday 2025 prices there for the taking.

A 2-year subscription to the Starter plan is only $1.99 a month – and even comes with an extra 3 months for free. Only PIA is cheaper, at $2.03 a month for 3 years. It is worth noting that Surfshark's prices rise to $4.98 upon renewal, making the rock-bottom price point a one-and-done sort of deal.

If you want access to all of Surfshark's privacy-boosting tools, you'll need to subscribe to a One or One+ plan. A dedicated IP is a separate add-on to consider, too, and will set you back an additional $3.75 a month.

Pricing score: 9/10

Should you use Surfshark?

Surfshark is a stellar service and a worthwhile alternative to the likes of NordVPN and ExpressVPN, especially if you're on the hunt for a bargain. Plus, while some VPNs focus solely on their VPN product, Surfshark has become an all-in-one security solution.

Add unlimited simultaneous connections to the mix, and we think it's a service that offers serious value for money on top of rock-solid security.

Surfshark isn't without its drawbacks, though, especially if you plan on relying on its phishing or malware site protection. Other providers have more servers in more locations, too, and more regular audits under their belt.

Still, with a 30-day money-back guarantee, it's well worth taking the time to check out Surfshark in your own time.

Total score: 88/100

Surfshark alternatives

Not sure if Surfshark quite fits your needs? Here's our three top alternatives available right now:

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NordVPN is currently the best VPN we’ve tested. It has long been known for its features, high speeds, and extensive server network, and our tests not only proved that this is true, but arguably truer than ever.

Despite this, NordVPN isn't perfect. It’s not the best cheap VPN we test, its apps could use some TLC on platforms like Fire Stick, and, although it's not NordVPN's main purpose, its antivirus and antimalware tools could be improved significantly. So, let’s dive into why all that still doesn’t stop NordVPN from ranking as the top VPN provider currently available.

Features

While NordVPN’s vast feature array isn’t instantly apparent when loading it up on any device, it doesn't mean the tools aren't there. Clicking through the left-hand panel on computers, both MacOS and Windows, or tapping along the bottom of your Android or iOS phone reveals the breadth of offerings NordVPN provides.

For a start, if you want to add an extra layer of protection to your standard VPN connection, NordVPN offers both Double VPN, which acts as NordVPN’s multihop solution, and Onion over VPN, which combines your NordVPN connection with the Tor network for improved online anonymity.

Onion over VPN proved to be the more temperamental of the two in testing. Still, given its immense security, this is understandable. We found the Netherlands-based entry point was a more effective way to access the network without massively impacting speeds than the alternative in Switzerland. In fact, the route was only slightly slower than a standard NordVPN connection.

Double VPN was more reliable with only minimal load time delays, regardless of which server we connected to.

One of NordVPN’s biggest selling points outside the core VPN product is Threat Protection Pro, an additional security suite available on Plus plans and above. Included in this is malicious and phishing domain blocking, ad and tracker blocking, malware and vulnerability scanning, scam and fraud alerts, and URL cleaning – and there are even more tools listed in the fine print.

In daily use, we found it to be reasonably effective, though it did, somewhat humorously, try and block certain assets and links from loading on competitor VPN sites.

Outside of this, while it thankfully didn’t find any risks on our test machines, it did a good job of tracking any files we downloaded and scanning links to ensure safety, though the tool as a whole did seem to use a tad more processing capacity on our Windows 11 desktop machine than we’d have liked.

Meshnet is the final unique tool in NordVPN’s arsenal. By creating a secure local area network (LAN), Meshnet enables easy, secure access to other devices added to the network from wherever you are. This means you can retrieve and share files or images, and even play games with friends, with up to 60 devices able to connect at a time.

In testing, Meshnet proved simple to set up, especially since it can be downloaded for free on any compatible device, and we were able to use it quickly to transfer images and files between our Windows testing desktop, an iPad, and an Android phone.

Features score: 10/10

Server network

NordVPN’s server network is broad, but not massively superior to its closest competition. It currently boasts over 8,000 servers across 127 countries, which puts it comfortably among the best VPNs in terms of country coverage.

Despite this, it falls short in certain regions like the Middle East and Africa. Here, Proton VPN's coverage is more extensive despite spanning fewer countries overall – even if only by one at the time of writing.

As with most VPNs, NordVPN doesn’t have servers in high-censorship regions such as Russia and China, so we can’t dock points for that.

Server network score: 9/10

Apps

NordVPN’s apps are among the best available, though that doesn’t mean they’re flawless. In terms of coverage, NordVPN is available across everything from major platforms such as Windows, macOS, iOS, and Android to smaller platforms such as Fire TV Stick and Apple TV.

You can also access NordVPN directly in your browser with extensions for Chrome, Firefox, and Edge.

Across the majority of platforms, NordVPN's apps are well-designed and intuitive. We found that layout to be simple enough for any beginner to understand without feeling overwhelmed, although they're not as straightforward as ExpressVPN's apps.

Plus, as we will detail later, many apps share similar user experiences, allowing for easy transitions between devices.

The biggest letdown for NordVPN is its Linux client. NordVPN for Linux still lacks a GUI, meaning you’re left using command lines to use the VPN rather than experiencing the much simpler systems accessible elsewhere.

Alongside this, depending on your generation of Fire Stick, you may encounter a more rudimentary version of NordVPN, which, while entirely functional and effective, looks nowhere near as clean.

NordVPN’s latest improvement to its apps came to its Firefox extension. We were pleased to see the update give the extension a complete overhaul, adding extra features, such as location spoofing, to its functionality, as well as improving overall security.

Despite this, you’ll likely find, as we did, that the experience is still a tad slower than you’d get across mobile or desktop devices.

Apps score: 8/10

Ease of use

As mentioned, NordVPN’s apps are simple enough, though they're not our top choice for VPN newbies.

On our Windows 11 test desktop, we found the setup process impressively simple, thanks to NordVPN’s setup wizard. This was, usefully, replicated on macOS.

Once loaded, NordVPN greets you with several key features: the VPN, Threat Protection, and Meshnet. Navigating to other features is done via the icons on the left-hand side of the app, and we had no difficulty checking out the kill switch, split tunneling, and VPN protocols.

Mobile presents a similarly balanced experience; setup is as simple as downloading NordVPN from the respective app store and either signing in or signing up. The majority of what you see will directly correlate with the experience on a computer, be that Windows or Mac, with a quick connect option and the option to scroll through specific servers.

However, Meshnet is presented in a much smaller fashion among the server list, and Threat Protection doesn’t appear at all on your initial menu.

NordVPN's browser extension experience mirrored the experience we had when testing its mobile apps: quick to connect, reactive, and clutter-free.

Plus, despite missing out on some features, as we’ve already mentioned, it works similarly enough to mobile that we had no issues switching between platforms without feeling confused.

Using NordVPN on your TV, be that via the TV app store or a Fire Stick, Apple TV, or similar device, presents a slightly different layout. Opting for something simpler and closer to that of ExpressVPN, which is a definite win, and we found it to be impressively effective and easy to navigate, even when finding features outside the basic VPN.

We encountered some stumbling blocks when using the older Fire Stick interface, which, perhaps understandably, presents a more convoluted interface than its more modern counterparts.

Ease of use score: 8/10

Speed and performance

NordVPN has long been among the fastest VPNs we’ve tested, and our latest round proved no different.

Using NordLynx, NordVPN’s WireGuard-based VPN protocol, we recorded average download speeds of 1256 Mbps to our nearest VPN server and 626 Mbps to a server on the other side of the Atlantic.

That's not bad at all but it's still pretty comfortably bettered by Proton VPN (1521 Mbps / 1242 Mbps) and ExpressVPN (1479 Mbps / 1374 Mbps), although it's important to note that ExpressVPN's quoted speeds are through using the Lightway Turbo protocol which is only available using the ExpressVPN app for Windows.

NordVPN's OpenVPN speeds are arguably the best of all, though. They're certainly the most consistent, with the local download average recorded at 974 Mbps and long distance at 857 Mbps. Only ExpressVPN (1038 Mbps / 808 Mbps) managed better but only by a fraction.

Compare that to Surfshark (978 Mbps / 430 Mbps), which dropped by half over long distance, and Proton VPN (240 Mbps / 173 Mbps) which did not fare well with OpenVPN speeds at all.

Speed and performance score: 9/10

Unblocking

Putting NordVPN to the test in unblocking scenarios was, as ever, successful. We used NordVPN with Netflix, Disney+, Prime Video, 10Play, 9Now, iPlayer, and Channel 4. We even stretched our testing across Netflix libraries in the US, Japan, Canada, the UK, and Australia.

NordVPN performed flawlessly across all our tests. Regardless of the device we used, including our Windows 11 test desktop, Fire Stick, iOS, and Android, we had no issues accessing any streaming services, nor did we encounter any sudden VPN detection warnings. Full marks there, then.

Plus, as we’ve already mentioned, NordVPN’s speeds were superb. This meant we never encountered slow loading times or buffering, even when connecting across different countries.

Unfortunately, NordVPN only offers a handful of server locations that are P2P-friendly. Plus, while speeds are impressive, the lack of port forwarding capability means you can't make the most of any torrents you're seeding. If that's a problem, it's worth checking out Proton VPN.

Unblocking score: 10/10

Privacy and Security

NordVPN’s security capabilities are built from the ground up. It supports two protocols, OpenVPN and NordLynx, NordVPN’s proprietary protocol built on WireGuard.

OpenVPN is the industry standard for a high-security connection, while WireGuard, and specifically NordLynx, is built for speed and usability with mobile devices, but is also impressively secure.

The encryption methods partnered with these protocols are AES-256 on OpenVPN and ChaCha20 on NordLynx. Against current technologies, these methods are some of the most trustworthy and secure available.

If you're worried about quantum computing, NordVPN is already on the case. Post-quantum encryption was introduced to the NordLynx protocol in September 2024, and NordVPN continues to secure itself further in preparation.

Alongside its secure protocols and encryption methods, NordVPN employs a strict no-logs policy, meaning no browsing data is logged by its servers.

This policy was most recently audited by Deloitte at the end of 2024, and the results, as always, were positive. Deloitte did not find any issues or concerns. As NordVPN's fifth overall no-logs audit, the provider is clearly committed to transparency, proving that you can trust it not to keep logs.

What’s more, being headquartered in Panama means NordVPN isn't subject to data retention laws, meaning it wouldn’t have any data to hand over should it face an unavoidable warrant.

Within NordVPN itself are several additional security features. Firstly, the provider offers a kill switch and DNS leak protection. Thankfully, finding the killswitch takes a matter of seconds within the apps, and should you have any concerns surrounding DNS leaks, you can use NordVPN’s free DNS Leak Checker to settle doubts.

We’ve mentioned NordVPN’s Onion Over and Double VPN capabilities already, and, while our testing environment isn’t exactly the environment they’re intended for, we were successful in using both connections to access data in a timely manner.

Threat Protection and Threat Protection Pro are the final security functions NordVPN has up its sleeve. Both aim to provide the same added layer of protection; however, standard Threat Protection works via DNS blocking and requires a VPN connection, while Threat Protection Pro is a standalone system with more advanced capabilities.

This differentiation manifested in testing, as Threat Protection only managed to block 24% of malware links and 34% of phishing links, whereas Pro blocked 79% of malware links and 87% of phishing links.

In practice, we’d always recommend you use a dedicated antivirus software alongside anything a VPN provides, but either way, Threat Protection Pro’s results are a solid foundation to build upon.

As mentioned already, when we put it to the test, we were pleasantly surprised with how it performed, despite a couple of interesting site block attempts and an unusually high demand on our processing power. It was simple to set up and forget about.

Privacy and security score: 10/10

Track record

NordVPN’s track record is nearly flawless. Its most recent misstep came in 2018 when it was discovered that one of its Finnish servers was compromised through an undisclosed remote access management system.

Despite being left by the data centre providers rather than NordVPN, it prompted a complete overhaul of how NordVPN approached security.

Since this overhaul, no further issues have occurred, with NordVPN continuing to invest in improving the core service, server network, and security. As already mentioned, NordVPN has undergone numerous security and no-logs audits, both before and since the incident.

This, therefore, serves as strong evidence of the work NordVPN has put in and provides reassurance that no such issue might recur.

Track record score: 8/10

Customer support

NordVPN offers a whole host of ways to get in touch if you run into roadblocks. The first port of call is typically the 24/7 live chat manned by an AI chatbot.

This live chat was useful to a degree, but is only really capable of directing you to relevant support articles or escalating your case to a human support agent.

The limitations of the chatbot were apparent during testing while trying to troubleshoot issues we encountered with our connection, but thankfully, human support agents were quick to identify and resolve the problem.

Should you require a different avenue of support, NordVPN also offers an email ticketing system, though, as you’d expect, replies tend to be slower.

If you'd rather do your own problem-solving, you can sprawl through a wide array of support articles, video guides, and FAQs, all of which we found pretty helpful throughout testing, to find the answers you need.

Customer support score: 9/10

Pricing and plans

NordVPN is one of the best cheap VPNs available, though it doesn’t quite beat Surfshark when it comes to value for money.

Plans start from $2.99/month, but as with most VPNs, the cheapest plans are billed upfront, so you'll pay $71.76 immediately. This does include three months free as a bonus right now, however. If you’re in the UK, this deal is £2.29/month, or £61.83 (plus VAT) upfront.

The issue NordVPN's plan have is that they vary by country – an issue shared by ExpressVPN. If you're in the US (or elsewhere in the world), your plan options differ from those available in the UK.

So, in the US, the best subscription you can buy is the NordVPN Prime plan, costing $6.99/month ($165.36 upfront). Whereas in the UK, your best choice is the Ultimate plan, costing £4.79/month (£129.33 upfront, plus VAT).

The difference between these plans is that while the Prime plan in the US gives you everything NordVPN offers, plus the full NordProtect suite, the Ultimate plan gives you Cyber insurance covering scam loss and ID theft.

Luckily, its best-value plan, the Plus plan, is available on any side of the pond. Costing $3.89/month ($93.96 upfront) in the US and £2.89/month (£78.03 plus VAT upfront) in the UK, which includes all of NordVPN’s VPN features, Threat Protection Pro, and NordPass with data breach scanning.

So if you’re looking for the best subscription to start your NordVPN journey with, this is the one we’d recommend.

Pricing and plans score: 8/10

Should you use NordVPN?

Yes, you should use NordVPN. It ranks as our best VPN for a reason - it doesn’t have any major weak points that dent its armour or give us reason to be concerned about its security or capabilities. Its speeds are superb, its unblocking capabilities are flawless, and it’s got a full suite of airtight security measures.

That said, in some specific circumstances, you might look elsewhere. Want the absolute best speeds out there? Check out Surfshark. Want security that no one comes close to matching? Look for ExpressVPN. Want server coverage in underserved locations? Proton VPN is your bet.

What makes NordVPN special, however, is that if we couldn’t recommend these providers, for whatever reason, NordVPN would provide a near-identical experience that, to most, would leave you wondering what the difference truly is.

Overall score 89/100

NordVPN alternatives

NordVPN FAQs

ExpressVPN is one of the biggest players in the game, and regularly ranks among the best VPN services. It's well known for offering impressive speeds, fantastic unblocking capabilities, and a global server network – but did you know it's also one of the most secure VPNs around?

While its security is unmatched, it's still lagging behind NordVPN and Surfshark when it comes to overall offering. So keep reading to see how Express stacks up in terms of speeds, unblocking capabilities, features, ease of use, and overall value for money.

Features

This isn’t a VPN that comes as part of a suite with other security programs. ExpressVPN is primarily a virtual private network that’s built to do the core VPN work very well, but there are a few extra features tucked away designed to make your life easier too.

Bundled with the VPN, you'll find Express Keys, which is a password manager available for iOS, Android, and Chrome. This uses the same zero-trust encryption that the rest of ExpressVPN’s architecture uses, ensuring you’re the only one with access to your key vault. It’s not quite as customizable as some of the best password managers, but otherwise, Express Keys is a perfectly functional way to share passwords between your devices.

If you go through the app settings, you'll find an impressive ad blocker – the best among the big-name providers in our tests. You'll also find parental controls if you're looking to install the VPN on your child's devices and stop them from accessing anything they're too young for.

There's even a built-in tracker and malware blocker that operates at a DNS level to prevent viruses and fake websites before they have the chance to strike. It's worth noting that our test showed this feature was having some serious issues with fake websites, but we're working with ExpressVPN to dig deeper and ensure the issue is resolved as soon as possible.

If there's anything you don't want going through the VPN's encrypted tunnel, you'll love the split tunneling feature that lets you pick what does and doesn't get the VPN treatment. I love using it for Android Auto because it saves me from plugging my phone in every time I get in the car.

If that's not enough, there are even dedicated IP addresses on offer, and ExpressVPN is the first and only VPN service to offer a truly anonymous IP allocation system for dedicated IPs. It leverages Amazon's Nitro Enclaves to enable provably anonymous delivery without compromising you if you refund the IP address or VPN altogether.

Features score: 7/10

Server network

With over 148 locations to choose from in 106 countries, ExpressVPN has one of the most comprehensive networks in the industry. It’s particularly strong in Europe, with 57 locations, but also does pretty well in Asia and North America.

In fact, as of July 2025, ExpressVPN now boasts servers in all 50 states across America – something only Private Internet Access could claim, previously. This is a big deal, as geo-restrictions mean content can vary massively between even neighboring states, and connecting to a nearby server can help to ensure a fast, consistent online experience.

ExpressVPN covers all of the popular locations in the US and Europe, as well as areas traditionally underserved by VPN providers, like Laos, Macau, and Mongolia. We're also impressed by the coverage in Oceania – no other VPN has as many server locations in the area.

We did notice that ExpressVPN lacks servers in Russia, but this is a commonality among today's top VPNs, given the privacy concerns and global legislation.

If there's a weak spot in ExpressVPN's coverage, it's in the Middle East, with only 4 locations served. That's below the average, and might warrant some shopping around if you need access to a broader selection of local servers.

Server network score: 9/10

Apps

ExpressVPN's fleet of apps is available on every platform. This includes Windows, macOS, iOS, Android, Linux, and smart devices like Amazon Fire TV, routers, and game consoles.

The Windows and Mac apps are virtually identical. So, if you often switch between the two platforms, you won't notice a huge difference in the ExpressVPN environment.

In March 2025, ExpressVPN delivered a huge update to its Linux app, which, most strikingly, finally replaced the command line interface with a full Graphical User Interface (GUI). Although the new Linux app is still in beta testing, it's a huge step up that brings the Linux experience in line with ExpressVPN's other offerings visually and allows Linux users to navigate through the VPN's tools and servers with more ease.

Considering that Proton VPN and Private Internet Access already have fully-fledged Linux GUIs, however, it's fair to say that ExpressVPN is behind the trend here.

We're also glad to see that the new Linux upgrade includes core VPN features, including a kill switch and split tunneling functionality.

On desktop, it’s pretty easy to get started. There’s a small quirk of the install process where you’ll have to enter login credentials you get from the ExpressVPN dashboard instead of your email, but once you’ve found and entered them everything else is business as usual. One-click connect from the home screen enables your VPN, and that’s it.

Switching over to its mobile apps, the interface is just as intuitive and uncluttered, perfect if you need to dive into the app quickly while you’re on the move. The mobile apps also include a “shortcuts” feature that allows you to create quick access to specific apps after connecting to the VPN, further streamlining your use.

ExpressVPN is also available on both its in-house AirCove router and certain Netgear, Linksys, and Asus routers. You will have to flash your router firmware to upgrade to Aircove, which isn’t a difficult task but could potentially brick your router if it goes wrong. I was pleasantly surprised at how much control AirCove gives you over your ExpressVPN connection. The real standout here is Device Groups, which lets you manage completely different VPN settings for groups of devices connected to your router.

Apps score: 8/10

Ease of use

It feels like ExpressVPN’s apps have been built to be particularly user-friendly. The app UI itself is pretty self-explanatory: Click connect to get the nearest server, or choose the location dropdown for more choices. It’s a perfect VPN if you’ve never used one before, whereas some providers like Proton VPN can overwhelm you with options. Because of this, Express finds itself at the top of our best VPN for beginners guide.

Of course, for the more advanced VPN user there are also your VPN protocols and split-tunneling hidden behind a separate menu should you need them. Express has even gone a step further in recent months, letting you further customize your cipher between AES256 and ChaCha20, and setting up NAT heartbeats. I'd only recommend toying with these settings if you know what you're doing – otherwise, you'll increase your battery consumption needlessly.

Ease of use score: 10/10

Speed and performance

In our testing, ExpressVPN proved itself to be able to provide an impressively fast service, with low latencies throughout. While it still may not be the fastest VPN overall, the quality of the network meant we rarely saw buffering as a result of the VPN when testing with streaming services, but we'll talk more about this later.

ExpressVPN's Windows-only Lightway Turbo Dual Tunnel is an excellent performer. It came in third in our local connection download speed test at 1479 Mbps, only a short way behind Surfshark (1615 Mbps) and Proton VPN (1521 Mbps).

What really stands out, though, is that Lightway Turbo got close to maintaining those speeds even over long distance connections. Our transatlantic test for ExpressVPN clocked in at 1374 Mbps with Proton VPN at 1242 Mbps and Surfshark much reduced at 355 Mbps.

Of course, it's important to remember that Lightway Turbo is not available on all devices unlike Proton VPN and Surfshark's fastest VPN protocols.

Interestingly, though, ExpressVPN scored very well using OpenVPN – a protocol which all top VPNs and devices support.

We recorded local download speeds of 1038 Mbps and long distance at 808 Mbps. Compare that to Surfshark (978 Mbps / 430 Mbps) and Proton VPN (240 Mbps / 173 Mbps). Only NordVPN (974 Mbps / 857 Mbps) gets close to that kind of speed and consistency.

That's quite the improvement for OpenVPN on ExpressVPN which we last recorded at a paltry 160 Mbps.

The bottom line here is that ExpressVPN has come on leaps and bounds for speed. It shouldn't hold you back for performance, whatever you're trying to use it for.

Speed and performance score: 8/10

Unblocking sites and content

ExpressVPN has set consistently high expectations in unblocking geo-restricted content and it continues to perform here, albeit with a few inconveniences. We test all our VPNs by attempting to access some of the biggest streaming sites, such as Netflix, Disney+, Amazon Prime, iPlayer, 10Play, and a whole bunch more. This includes regional variants so we end up checking Netflix in the UK, Canada, Japan, and Australia as well as the US. ExpressVPN allowed me to stream in each case, but for both the Japanese and Australian variants I had to swap servers to get access.

We also check some more regional sites, such as BBC iPlayer, ITV, Channel 4, 9Now, and 10 Play. Most sites performed fine the first time, but once again I had to shop around to be able to access 10 Play. On the plus side, all of ExpressVPN’s servers are optimized for streaming, so as soon as you find one that works you’ll be in for the best experience possible. If you're ever stuck, just ask ExpressVPN's customer support, they're always quick to give you a server that's sure to work.

Because of this, it's a great VPN for unblocking your favorite content, but it's not quite at the top of our list for the best streaming VPN.

Although the MediaStreamer DNS service ExpressVPN offers isn’t a VPN and doesn’t offer the same privacy benefits, it’s a great way to access content from devices you can’t install a VPN on, such as older smart TVs.

They’re all enabled for P2P too, making ExpressVPN an okay choice for torrenting. The only issue is that ExpressVPN’s servers don’t allow for port forwarding, making it so you won’t be able to accept incoming requests in a P2P service. Essentially, you’ll be getting slower torrenting speeds on ExpressVPN because you can’t connect to some peers in the swarm.

Content, streaming, and torrenting score: 9/10

Privacy and security

ExpressVPN is one of the most well-tested VPNs out there. Even paranoid privacy purists like myself will be impressed by Express’ extensive audit history, which includes several separate audits of its no-logs policy and overall security. Most recently, in May 2024, the results of ExpressVPN’s 18th audit reaffirmed that its TrustedServer technology ensures no data is retained, as all servers run on volatile RAM, meaning every reboot wipes any stored information.

While you’ve got access to both OpenVPN and IKEv2, ExpressVPN also uses its proprietary Lightway protocol, which is built from the ground up as a mobile-first solution with speeds far beyond what OpenVPN can provide. It’s open-source and rigorously audited, so you won’t have to compromise on security to use it. Personally, we think it's a super-safe and speedy replacement for OpenVPN nowadays, and ExpressVPN is going above and beyond to make it the protocol of the future – partnering with the amazing WolfSSL to give it maximum security.

We're also glad to see that ExpressVPN has finally embraced the WireGuard protocol. In fact, the provider has taken an extra step by combining the protocol with the next-generation encryption algorithm, ML-KEM, making it quantum-secure. So, although ExpressVPN has no plans to ditch Lightway, it's great to see the provider giving users more choices and standing behind its implementation of post-quantum protection.

ExpressVPN uses AES-256 encryption, alongside a hybrid 4096-bit RSA and quantum secure 1000-dimension ML-KEM key exchange and Perfect Forward Secrecy. Even if your data was captured by a third party, ExpressVPN uses encryption so strong that it’d take thousands of years to decode with today’s computing power. Perfect Forward Secrecy guarantees that your encryption keys are rotated regularly, so even if a key is compromised, it won’t affect past or future sessions.

The built-in kill switch is a key security feature, immediately severing your internet connection if the VPN drops to prevent your real IP address from being exposed. ExpressVPN also offers DNS leak protection, ensuring your DNS queries are routed securely through their servers, further protecting your browsing data. Express' team was the first to identify and categorize a type 2 DNS leak, and now protects against needless DNS requests that won't resolve. Just in case anyone's keeping track.

Perhaps my favorite security feature is Shuffle IP, which allocates a random IP address for every site you visit, meaning you don't have a correlation between your online activity, so it's even harder to track your online activities, where a poorly-configured rotating IP would create a pattern of waves, making you stand more. It's a little detail, but one that's indicative of the sheer attention to detail that goes on behind the scenes.

With all that said, I would like to see ExpressVPN improve its malware and phishing protection. This is where it falls behind competitors like Surfshark and NordVPN. To test out ExpressVPN’s anti-phishing protection, we tried to open 294 brand-new malicious URLs from anti-phishing experts OpenPhish.

Unfortunately, it didn’t work at all for us. We’re currently investigating why our block rate is so low alongside ExpressVPN, but for now, I have to say that ExpressVPN completely failed to block any phishing or malware sites. It’s a pity, especially considering its ad-blocking score sits at the highest of any of our providers at a 90% success rate.

Still, if you want a VPN that is as secure as can be, ExpressVPN is the one I'd stake my life on. The level of ingenuity that goes into securing the VPN itself is unmatched anywhere else in the industry. However, until it improves its supporting antivirus features, you may want one of the best antivirus apps to help boost your protection.

Security score: 10/10

Track record

ExpressVPN has had its fair share of controversies, but none of them are particularly pressing to discuss at the moment. The biggest issue is that ExpressVPN was purchased in 2019 by a VPN brand, Kape Technologies, which has a bit of a reputation problem. Kape previously traded under the name "Crossrider", and gained notoriety for selling potentially unwanted apps that many deemed malware. It's not fair to hold this against Express, especially since Kape has kept a fairly clean record since its rebrand.

Thankfully, ExpressVPN has always been very diligent in scheduling multiple third-party audits to demonstrate and prove its no-logs policy is legitimate. At last count, it's commissioned 18 separate audits of its apps, architecture, and privacy policy. The most recent of these is a privacy audit from KPMG, showing that TrustedServer does what it says on the tin.

Audits are a regular part of ExpressVPN's operations and a testament to its commitment to protecting users. A thoroughly audited no-logs privacy policy is a fantastic indicator of a VPN you can trust.

On June 13, 2025, ExpressVPN was hit with a class action lawsuit accusing the provider of allegedly "illegal" auto-renewal fees. The crux of the case boils down to transparency and clarity - the lawsuit claims that ExpressVPN failed to gather "affirmative consent" from consumers before enrolling them in auto-renewal payment systems. It's too early to tell how the suit will resolve (and it's the same for NordVPN's class action issue), it could spark a wider discussion about auto-renewing plans and, ultimately, a switch to something more granular.

Track record score: 9/10

Customer support

ExpressVPN charges a premium but, we're glad to say, it's justified when it comes to the customer service experience. 24/7 live chat is always available if you run into any roadblocks or have a burning question, and we received responses within ten minutes or so.

When we pivoted to email and reached out to ExpressVPN, the replies landed in our inbox after 12 hours, though you might get a quicker response.

All in all, we were impressed by the friendly, knowledgeable ExpressVPN staff, and their willingness to troubleshoot some of our more technical queries. At no point did we feel brushed off or simply redirected to a bare-bones FAQ page. Ideally, in the future, ExpressVPN will invest in a direct phone line, too, but the live chat is responsive enough to act as a decent replacement.

If you prefer to do your own problem-solving, you'll be glad to learn that ExpressVPN's library of support content is excellent. It boasts an extensive library of guides and tutorials covering everything from installation to protocol and port selection. If we had to pick out a flaw, we'd like to see more content focused on Aircove, but it's not a deal breaker.

Customer support score: 9/10

ExpressVPN cost and pricing plans

ExpressVPN used to have some of the steepest prices in the industry but things look a lot more reasonable since it restructured its prices with a tiered plan system in September 2025.

Now, a single-month subscription can be as low as a more competitive $3.49 per month on the ExpressVPN Basic plan. Basic includes the VPN and not much else.

Advanced is the next plan up. That's the VPN plus password manager ExpressVPN Keys, and the Advanced Protection package which includes advert, tracker and malicious site blocking for $4.49 per month.

Top of the tree is ExpressVPN Pro which adds monthly credit reports, dedicated IP, and data removal services for $7.49 a month.

The recent change to the price tiering system put ExpressVPN much more on a par with NordVPN, although it's still a few cents more. You'll have to try the likes Surfshark, PrivadoVPN or PIA for cheap VPN.

As with any VPN service, you'll save money by signing up for a longer period and paying up-front, but ExpressVPN is still one of the most expensive of our top five.

There isn’t a free plan for ExpressVPN, but a 30-day money-back guarantee means you'll never risk a penny – so long as you refund your subscription within the period.

Pricing score: 7/10

Should you use ExpressVPN?

If you need a VPN that doesn't pull punches when it comes to safeguarding your online security, or if you need a service that's nice and simple to set up and use, you won't find better than ExpressVPN. The price may deter some potential users, but the overall attention to detail and quality of features more than make up for it.

Overall score: 86/100

ExpressVPN alternatives

Wondering if ExpressVPN is the right choice? Here are our three top alternatives to consider:

ExpressVPN FAQs

We test and review VPN services in the context of legal recreational uses. For example:1. Accessing a service from another country (subject to the terms and conditions of that service).2. Protecting your online security and strengthening your online privacy when abroad.We do not support or condone the illegal or malicious use of VPN services. Consuming pirated content that is paid-for is neither endorsed nor approved by Future Publishing.

Proton VPN Free is undoubtedly among the best free VPNs available. Offering a broad spectrum of compatibility across devices, impressive speeds, and unlimited bandwidth, it would be easy for anyone looking for a free VPN to get started using Proton VPN Free.

That said, its apps aren't the simplest, you're limited to only one connected device at a time, and you can't choose which of its 10 available locations you connect to. Plus, our testing found some concerning throttling indicators which could make Proton VPN Free one to avoid should you be looking for a free streaming VPN or torrenting VPN.

Features

Proton VPN Free does exactly what a VPN needs to do and little else. Included in the free plan is your VPN connection, a kill switch, all of Proton VPN's protocols, and the ability to customise your app icon, in case you find yourself in a region with VPN restrictions.

Following recent updates, the app now offers 10 free servers and the company are developing a new, in-house VPN architecture that could lead to significant improvements in the future.

In our testing, we found no reason to be concerned about the kill switch. It was easy enough to set up, though it does require the VPN to be set as an 'always-on VPN' on Android devices.

Upgrading to a paid Proton VPN plan unlocks a plethora of further capabilities for the VPN.

For starters, NetShield, Proton VPN's ad, tracker, and malware blocking software. You can also access Proton VPN's Secure Core server network, which is its equivalent of multi-hop, use Proton for P2P downloading and file sharing, gain one-click access to Tor, split-tunnel your VPN traffic, and unlock Proton VPN's full suite of customization options.

These customisation options range from custom DNS to LAN connections, and even specific NAT types, plus you can set up specific profiles with tailored settings. Something to note is that while Proton VPN Free does allow you to create these fully customized profiles, you can only use them once you upgrade to a paid plan.

Features score: 4/10

Server Network

Proton VPN Free highlights one of the often overlooked benefits of paid VPNs, the ability to choose the server location you need, rather than simply being provided with one.

Proton VPN Free offers 10 server locations: the Netherlands, Romania, Singapore, Mexico, Japan, Norway, Switzerland, United States, Poland and Canada.

However, you do not get to choose which of these servers you connect to; instead, you are auto-connected to the fastest server available to you, which, more often than not, is the closest.

While not a big concern, should you plan to use Proton VPN Free just to secure your online traffic, it does limit Proton VPN Free's capabilities as a streaming VPN. Plus, you're likely guaranteed to have speed limitations if you're not close to any of the servers.

Choosing Proton VPN's paid version drastically increases the offering. Upping the countries available to a whopping 126, and, more importantly, you gain the ability to choose the exact location you want to connect to.

Server network score: 5/10

Apps

Despite being free, Proton VPN Free offers a good selection of apps. Free plan users can access Proton VPN on Windows, macOS, Android, iOS, Linux, Chrome, Firefox, and Chromebook.

The biggest omissions from this list that you'd be able to access should you choose Proton VPN's paid plan are its smart TV apps. This includes compatibility on Apple TV, Android TV, and Fire TV Stick.

Generally, however, the spread of compatibility available is impressive. What's more, each of Proton VPN Free's apps closely resembles each other, and features that might be hidden on smaller screen devices, such as mobiles, are easily accessible should you be looking to use Proton VPN free on your tablet or computer.

Apps score: 8/10

Ease of use

Proton VPN across both its paid and free plans is not the simplest VPN to look at, though this doesn't make it trouble to use, even if beginners might need a touch more time.

What must be said, though, is that while Proton VPN Free isn't the simplest to look at, it is arguably the best free VPN to look at for sheer aesthetics. Its dark purple theme, partnered with a simple enough map interface, makes for extremely pleasant viewing, even if all you can do with the free plan is click the connect button before you set about your browsing elsewhere.

Setting up Proton VPN Free is appreciably simple. Most notably, you're not instantly pushed to make a paid plan account from the outset, unlike many free VPNs. Instead, should you need to sign up, you simply create your account by clicking the button on the login menu, and after going through the steps and signing in, you're greeted with the usual home screen, and a bar telling you what you're missing out on by not having the paid plan. No hidden free plan signup, no trial you need to navigate, just quick access to the free service, and easy ways to upgrade should you choose to.

Once in, there are only two buttons you need to worry about: connect, which you're greeted with on the main screen, and your kill switch. As mentioned already, given the lack of server choice, the connect button does everything for you once clicked, connecting you to the fastest server in a matter of seconds. Your kill switch can be found quickly via the settings tab on mobile phones and tablets, or via the kill switch icon on computers.

Ease of use score: 8/10

Speed and performance

Proton VPN Free is, without doubt, one of the quickest free VPNs available. However, our latest testing revealed a couple of unfortunate issues you may wish to consider before jumping to your own conclusions.

Firstly, in terms of speeds, Proton VPN free achieved a maximum of 335 Mbps, which is by no means slow. These kinds of speeds would comfortably allow you to stream, game, or browse without any major issues. Our concern with this comes from the fact that our previous round of testing saw the free service achieve around 900 Mbps, which is a concerning drop-off.

What's more, testing on an Android device saw our speeds when connected to the VPN halve when compared to what we saw without a VPN connection using either WiFi or a mobile data connection. While this still saw us achieve speeds well over 100 Mbps, it's a notable amount of speed to lose, depending on the tasks you're aiming to achieve.

A final concern we found was that there was evidence of substantial throttling of speeds after a certain amount of data was used. In testing, after using 3-4GB of data, we saw our speeds drop to only around 5 Mbps, which, while fine for browsing or emails, would leave you struggling should you wish to stream or download on your VPN connection.

Given the lack of server choice, it's unlikely you'd choose Proton VPN Free for streaming anyway, but this should definitely come into consideration. Should you be looking for a fast and simple solution to day-to-day internet needs, Proton VPN Free is a seriously strong option.

Speed and performance score: 7/10

Unblocking

Testing Proton VPN's ability to unblock content isn't a simple feat because, as we've mentioned, you don't get to choose the location you connect to.

This means seeing the full scope of Proton VPN Free's capabilities isn't possible from one testing location, like we have. What we can say is we were flawlessly able to access Dutch streaming services, including Disney+, Netflix, and Prime Video.

Although we cannot guarantee the same levels of success in other regions, our testing of Proton VPN's paid plan suggests you should have equal levels of success. This is because the paid plan was able to comfortably unblock all the streaming services we tested in all 126 regions, including Netflix, Prime Video, Disney+, BBC iPlayer, 10Play, 9Now, and more.

Unblocking score: 5/10

Privacy and security

Despite not being able to access Proton's full suite of security features with Proton VPN Free, you have no reason to feel as though your data is at any risk, thanks to how the service has been set up.

First and foremost, Proton VPN is constantly proving that it not only doesn't store your data, but also that it has no vulnerabilities that may put your online privacy at risk. An independent audit by Securitum in July 2024 marked the third consecutive year of Proton annually proving its claims, and, while at the time of writing, we're yet to see an audit in 2025, we expect this to continue.

When using Proton VPN Free, you can use any of its various secure VPN protocols, including OpenVPN, WireGuard, and its proprietary Stealth protocol. Both WireGuard and OpenVPN have long been common in the VPN industry, and both have been proven countless times to be secure and reliable protocols. WireGuard uses its traditional ChaCha20 encryption with Proton VPN, while Proton VPN's OpenVPN deployment uses AES-256, another impressively secure encryption method.

Stealth, Proton VPN's proprietary protocol, is an obfuscated version of WireGuard that runs over TLS. This makes your browsing data look like normal encrypted browsing data to anyone who might analyze your traffic to spot VPN usage. For most, this is a bonus that won't be entirely necessary, but should you be tackling enterprise rule-based firewalls or DPI-based firewalls, this protocol may prove to have better luck.

Key things missing from Proton VPN Free include Proton VPN's equivalent of multihop, called Secure Core, as well as its NetShield ad, malware, and tracking blocker, and any kind of split tunneling. While missing out on split-tunelling and multihop is unfortunate, we'd usually recommend running an external ad and malware blocker alongside a VPN anyway, so NetShield doesn't prove as big a loss.

Privacy and security score: 8/10

Track record

Given Proton's wide suite of security tools and claims to be a privacy-first company, it gets great attention when put under scrutiny. Luckily, for the most part, it has proven to be flawless. An instance in 2019 where Proton Mail was forced to log a climate activist's IP after a law enforcement request proves to be the only mark on an otherwise problem-free record across its product range.

It should, however, be remembered that Swiss law works differently for VPN providers. VPN providers cannot be compelled to carry out bulk surveillance by either Swiss or foreign law enforcement. This makes Proton VPN much less vulnerable to requests that might put privacy at risk. At an individual account level, Proton VPN does need to comply with legally valid cases brought by the Swiss court, even if made by foreign entities. However, Switzerland has no ties to the EU, US, or NATO intelligence sharing pacts, and often doesn't recognize requests from countries with a poor judicial reputation.

Track record score: 9/10

Customer Support

Proton VPN's customer support options are more limited than most, especially on its free plan.

Should you encounter any issues while using the free plan, you can either use its support site to browse articles that may help you fix your issue, or you can use a contact email address to get some form of support from a human, depending on your issue.

In practice, Proton VPN's support articles are impressively helpful, and there's more than enough of them to cover most issues you face, and while it can be slow to contact a human via email, it's at least a viable alternative should you run into any issues not covered.

The biggest omission for Proton VPN Free customers is no live support functionalities. Even paid Proton VPN customers aren't quite able to access 24/7 support, but the lack of any kind of live chat does mean beginners could be left in the cold if struggling to find the support they need early on in their time using a VPN.

Customer support score: 7/10

Pricing and plans

Proton VPN Free does lack a fair amount compared to what a paid Proton VPN plan can offer, but that doesn't mean it isn't a supremely capable free VPN, depending on your needs.

By choosing to upgrade to Proton VPN's paid option, you can access:

• 15,000+ servers across 126 countries – plus the ability to choose which server you connect to!
• Servers capable of speeds up to 10 Gbps with VPN Accelerator
• Netshield ad, malware, and tracker blocking
• Secure Core (multihop) connections
• P2P downloading and file sharing
• 10 simultaneous connections
• The Tor network within your regular browser
• Split tunneling
• VPN Profiles
• Advanced VPN customisation settings

Given Proton VPN starts from $3.59 per month, that is a lot to include in that cost. While it's not as cheap as Surfshark or NordVPN, its paid plan also proved to be capable of speeds which matched the very fastest VPNs throughout, and it also proved flawless at unblocking streaming services.

So, while Proton VPN Free is a great free VPN choice to secure your day-to-day online activities, upgrading to a paid plan could prove to be extremely beneficial depending on what you want to achieve with your VPN.

Pricing and plans score: 9/10

Should you use Proton VPN Free?

If you are looking for a free VPN to protect you while you’re out and about, working overseas, or on holiday, and you’re worried about privacy when you’re connected to public Wi-Fi or someone else’s network, Proton VPN Free is without doubt a good choice for you.

While it doesn’t have much in the way of extra features, you can install it on your device, connect to the VPN, and then pretty much forget all about it. With speeds that will comfortably handle most tasks, an easy-enough interface, and a simple setup process, it's a breeze to get connected in a matter of minutes without being pressed into upgrading to its paid option.

Overall score: 70/100

Alternatives

We test and review VPN services in the context of legal recreational uses. For example:1. Accessing a service from another country (subject to the terms and conditions of that service).2. Protecting your online security and strengthening your online privacy when abroad.We do not support or condone the illegal or malicious use of VPN services. Consuming pirated content that is paid-for is neither endorsed nor approved by Future Publishing.

Windscribe's free plan is one of the most popular options on the market – and it currently sits in the #3 spot in our best free VPN rankings. With plenty of monthly data, a decent spread of servers, and a long list of security tools, it's easy to see why.

However, Windscribe Free falls short when compared to premium alternatives, including the paid Windscribe plan. If you want a free VPN that'll add an extra layer of security to your browsing sessions, well, it'll do the job nicely, and even toss in an ad and malware blocker for free.

If you want a robust VPN with sleek apps and access to servers around the globe, you might be disappointed. Keep reading, and we'll dig into Windscribe Free's offering in more detail.

Features

Windscribe Free gives users 10 GB of data per month to use as they see fit. This is fairly generous and should be enough to get you through four weeks, but it will run out quickly if you use Windscribe Free for streaming or online gaming. However, there is the option to post on X for an extra 5 GB a month or upgrade to unlimited data for $3 a month.

If you’d rather not shout Windscribe Free’s praises from the rooftops or provide an email during signup, you’ll still receive 2 GB of data a month. It’s a great option for the more privacy-conscious who find themselves in need of a reliable free service.

We were also glad to see that Windscribe Free offers unlimited simultaneous connections. That means you can share your login details with friends and family without worrying about how many people are using the VPN at any one time. The same goes for Windscribe’s paid plans, too, if you choose to upgrade.

Windscribe Free does a good job of ticking off all the core VPN features you'd expect to see. The kill switch, called Firewall, is front and centre on the Windows, Android, and Linux apps, and we found it incredibly easy to toggle on (or off).

The firewall is set to "Automatic" mode by default. This activates the firewall whenever you connect to a Windscribe Free server, ensuring that you remain protected if the VPN connection drops out, but it deactivates when you manually disconnect from the server.

For folks who want maximum protection, it's possible to toggle the firewall to "Always On". This blocks the internet unless you're connected to the VPN. We didn't find this to be hugely convenient, but it did guarantee that we couldn't use the internet without first being protected by Windscribe.

The same goes for Windscribe Free’s auto-connect feature, which we were able to customize, alongside the split tunneling functionality. The latter is a nice addition that’s often neglected by other free providers.

Windscribe Free's version of split tunneling is far more configurable than a lot of the competition, though it currently isn't available on iOS. There are two modes to choose from: "Exclusive" allows users to build lists of apps that won't route traffic through the VPN tunnel, which is how most split tunneling tools work.

"Inclusive" works slightly differently, and lets you build a list where only the apps on it will have their traffic routed through the tunnel. It's a real time-saver if you only intend to use Windscribe Free for a few specific purposes (like unblocking streaming platforms) and aren't hugely concerned about your privacy.

The star of the show is Windscribe Free’s ad and malware blocker, R.O.B.E.R.T. There are no hidden fees here as it’s included in the app and works quietly in the background to clean up your browsing sessions. During testing on our Windows 11 Chromebook machine and iPhone 13, we found that it was effective at steering us away from malicious domains and removing invasive ads.

During our review process, we assembled a list of 50 brand-new malware-hosting links and pitted Windscribe Free against them. The provider successfully blocked 46% of these threats - a decent result that beats some dedicated antivirus tools. VIPRE Antivirus Plus, for example, only blocked 34%, but Bitdefender managed to stop 80%. Still, this underscores the fact that you shouldn't rely on Windscribe Free as your sole security tool.

We were intrigued by Windscribe Free's claim that none of its tools are hidden behind a paywall. That's not the norm, after all, and we just had to put the boast to the test. Windscribe Free says that its premium and free users have access to the exact same roster of tools and, well, we found that this is mostly true.

For a start, free users miss out on port forwarding, which is readily available to paid users. You'll also need to pony up for a subscription to take advantage of Windscribe's full server network spanning 69 countries - and not the meagre 10 that free users have access to. Similarly, some advanced aspects of R.O.B.E.R.T are only available to paid users.

Features score: 7/10

Server network

Free VPNs don’t offer as many servers in as many places as premium VPNs – and Windscribe Free is no exception.

All of Windscribe Free's servers run entirely on RAM. This ensures that no files are left to linger in its storage for too long. Better yet, Windscribe Free had its server setup audited in 2024 to confirm that user privacy is adequately protected.

There are currently 10 countries to choose from: the US, the UK, Canada, France, Germany, the Netherlands, Norway, Romania, Switzerland, and Hong Kong.

This puts Windscribe Free on par with our top-rated free VPN, PrivadoVPN Free. The server distribution is heavily weighted towards Europe, which may be an issue for folks in Asia, Africa, or South America looking for a nearby VPN server to connect to in order to maximize their performance.

We think that including a free server in Hong Kong is a pleasant surprise, as very few VPNs typically offer servers in or around China, even if they charge a subscription fee. It’s also nice to see that Windscribe Free lets users actually choose which server location to join, unlike Proton VPN Free.

During testing, we found that Windscribe’s Free servers didn’t suffer from any discernible congestion, as the VPN doesn’t shunt free users into specifically designated free servers (which could cause slowdown).

Plus, Windscribe Free makes it perfectly clear which servers are restricted to paid users in the app, marking them with a star icon.

Server network score: 4/10

Apps

Windscribe Free is available for all of today’s most popular platforms: Windows, Mac, Android, iPhone, and even Linux. In fact, we found Windscribe Free's Linux GUI to be one of the best on the market. It looks and feels just like the other desktop apps.

Additionally, Windscribe Free is compatible with Fire TV and Apple TV, and has browser extensions for Chrome, Firefox, and Microsoft Edge. Windscribe Free doesn't support routers, however, and you'll need to upgrade to a paid plan to download the necessary configuration files.

During our day-to-day use, we found Windscribe Free’s apps to be basic and serviceable. The core features, like the on/off switch and server list, are easy enough to navigate, but the layout proved to be unintuitive – especially compared to the polished offerings from PrivadoVPN and Proton VPN.

We did enjoy that the experience remained similar across all platforms, although there are a handful of key differences to point out. The iOS app, for example, lacks split tunneling, and the Mac app doesn't support split tunneling for apps (meaning you can only exclude specified IP addresses or hostnames).

Finally, Windscribe Free's Android and iOS apps don't have a standard kill switch/firewall, but they do come with an Always-On VPN option, which works in a similar way.

Apps score: 7/10

Ease of use

Windscribe Free’s apps, while easy enough to set up and navigate, were not our favorite to actually use.

We found that the installation process was a piece of cake, however. Simply download the Windscribe Free app from the website, run through the installation wizard, and log in with credentials when prompted.

Windscribe Free opens as a small tile, similar to ExpressVPN and Private Internet Access, and clicking on options, like the server list or settings, expands dropdown menus and new tabs to explore.

We found this to be relatively easy to navigate through – the large on/off button makes connecting to a server nice and quick, and it was great to see that Windscribe Free clearly states how much data remains for the month (and gives users the option to upgrade to a paid plan).

Some of the visual elements of Windscribe Free look pretty snazzy. When we chose a location, for example, the background of the app changed to a hi-res flag, and the location list drops down like a physical panel when you click or tap it.

During our testing process,, however, we did notice areas where the UI was not as intuitive as it could (or should) be – on both desktop and mobile.

For a start, changing VPN protocol isn’t signposted clearly. You need to tap or click the protocol to choose which one you use, and this might seem obvious, but VPN newbies may be unaware that this text is a clickable element at first glance.

Similarly, there’s an odd gap between the “Firewall” text and the actual toggle switch, which had us wondering, at first, if it was something else that wasn’t labeled.

Finally, Windscribe’s settings could be grouped more intuitively. Currently, users have to do a lot of scrolling to check out all of the options and toggles which, on a mobile device, gets tiresome quickly – especially when we were just looking for one setting in particular.

These are small design quibbles, but today’s top VPNs have truly mastered the art of crafting consumer-friendly apps that don’t raise these questions, which puts Windscribe Free on the back foot in terms of ease of use.

Ease of use score: 6/10

Speed and performance

Windscribe Free impressed us during our in-house performance tests. We recorded respectable speeds of 496 Mbps using the WireGuard protocol, marking it as one of the quickest free services available today. As you might expect, however, Windscribe's premium version was faster, clocking in at 785 Mbps.

We found that these speeds correlated to a smooth, seamless browsing experience where we forgot that Windscribe Free was even running in the background. This was the case regardless of whether we were connected to a local UK server or a transatlantic US server. This kind of consistency is fantastic, and even the lowest speeds we recorded, of 466 Mbps, are more than the average user needs for a stress-free browsing session.

One thing to note is that Windscribe Free did take over five seconds to connect to a server when we began our testing process. Subsequent connections only took a fraction of a second, however, which is what we’d expect to see, so we can’t totally knock the service.

Speed and performance score: 6/10

Unblocking

Free VPNs typically struggle when it comes to accessing streaming platforms, as they don’t have the resources necessary to evade VPN bans and blacklisting. Plus, with limited monthly data caps, free services aren’t all that suited to movie marathons or binge-watching.

The good news is that, for us, Windscribe Free accessed Netflix without any hiccups at all. We were able to browse through the UK, US, and Canada libraries without waiting an age for the page to load.

Similarly, Amazon Prime Video and Disney+ worked like a charm alongside smaller regional services, including BBC iPlayer, ITV, Channel 4, and YouTube.

The picture quality of these streams was high-quality, too, and we didn’t experience any dropouts or stuttering, which is in large part due to Windscribe Free’s excellent speeds.

However, as mentioned earlier, streaming in HD or 4K gobbles up a lot of data, so you’ll need to upgrade to a paid plan to really enjoy Windscribe’s streaming capabilities (and its dedicated Windflix servers).

If you're looking for a solid VPN for torrenting, however, Windscribe Free doesn't quite achieve a perfect score. While the service allows P2P traffic across all of its free servers, the port forwarding tool is reserved for paying customers, which means you may run into issues when seeding files.

Unblocking score: 7/10

Privacy and Security

Windscribe supports a variety of VPN protocols: WireGuard, OpenVPN, and IKEv2. WireGuard uses ChaCha20 encryption, and OpenVPN and IKEv2 use AES-256 encryption. The WSTunnel (OpenVPN over web sockets) and Stealth (OpenVPN over SSL) are also included in the mix, and are designed to bypass VPN detection.

We were able to switch between them easily – although the app did fail to connect at first when using the WireGuard protocol. After switching to IKeV2 and back again, however, the issue resolved itself.

This selection of protocols is pretty par for the course, and we found we had the best overall experience with WireGuard, as it’s a fantastic blend of speed and security.

OpenVPN is a better pick for the security-conscious, though you can expect slower overall speeds. IKEv2, as it automatically reconnects, tends to be the option of choice for mobile VPN users.

During testing, we found Windscribe Free’s R.O.B.E.R.T. tool to be especially effective. We didn’t encounter any ads while going about our day-to-day browsing while it was enabled.

It won’t take the place of a dedicated ad-blocker, but it’s a nice additional layer of security that can help save that precious data by preventing ads from loading and eating it up.

R.O.B.E.R.T. is also customizable, though we found that free users can’t tweak it quite as much as its paid counterparts. For example, R.O.B.E.R.T. allows free users to create just 3 custom rules for blacklisting sites and IPs, and customizable blocklists can only contain ads and malware, and not the adult content, cryptocurrency, social media posts, and more that paid users can add to the mix.

Windscribe’s censorship circumvention tool claims to be able to evade VPN blocks in highly restricted territories – though the service is cagey about how it actually works.

We appreciated that Windscribe Free offers other options for privacy purists, like the ability to pay with cryptocurrency. Plus, users have the option of whether to hand over an email address or not during sign-up. This gives users more control over how much identifiable data they hand over to the VPN.

Finally, Windscribe Free is quietly preparing for a post-quantum world by boosting its KEM (Key Encapsulation Mechanism) in TLS and OpenVPN protocols. In Windscribe's own words, this means: "Our encryption covers more than a 14-year-old boy with a bottle of Axe body spray".

Privacy and security score: 7/10

Track record

Windscribe Free abides by a clear no-logs policy that, refreshingly, is easy to read through and digest. It makes it clear that the VPN isn’t interested in collecting or storing identifiable data.

However, it hasn't always been smooth sailing. Back in June 2021, two Windscribe servers were seized by Ukrainian authorities, though the VPN asserts that it has: "[....] no reason to believe that the servers were compromised or that there was any unauthorized access before seizure."

Given that, on the disk of these two servers, there was an OpenVPN server certificate and private key, a bad actor could feasibly impersonate a Windscribe VPN server and capture and decrypt traffic. This is, however, extremely unlikely, and Windscribe Free invited third-party auditors to comb through its infrastructure to confirm its safety.

This is exactly what we like to see, but this audit took a seriously long time. Windscribe intended to complete the audit in 2021, but the full audit wasn't released to the public until the summer of 2024.

It is also worth noting that, according to recent release notes, there's a "known issue" with the Circumvent Censorship feature – where it does nothing when using the TCP protocol. That could be a major issue for folks living under an oppressive regime who were drawn to this tool, and we'd prefer it if Windscribe Free warned users about the issue when they select TCP and enable Circumvent Censorship. Currently, the only way to figure out that this hiccup even exists is by reading the release notes, and not everyone is going to do that.

Windscribe is headquartered in Canada, a country that’s part of the infamous Five Eyes Alliance, an intelligence-sharing network. Windscribe claims that this “doesn’t matter”, but given the scope of past NSA surveillance, it’s something that users should decide for themselves.

Track record score: 6/10

Customer support

Windscribe Free offers all of the most common avenues of customer support you’d expect from a VPN: live chat, email ticketing, FAQs, and a knowledge base.

During testing, our first port of call was Garry, Windscribe’s AI chatbot. It was able to point us in the direction of well-written articles related to our problem. When it comes to responses from the support team beyond Garry, however, Windscribe warns that it ‘aims’ to reply to your initial ticket within "24 hours", and that "Free users might wait a little longer than Paid users."

Windscribe has also built a chatty userbase in its years of operation, and users have the option of joining the conversation on Reddit and Discord if they want to do some community troubleshooting.

Customer support score: 6/10

Pricing and plans

Windscribe Free doesn't cost a penny, though users have the option to upgrade at any time.

A monthly subscription costs $9.00, which makes the yearly plan a better budget-saving option at $5.75 a month. Windscribe also lets users create their own plan, if they're so inclined, charging $1.00 a month per location.

These prices are pretty steep. Even ExpressVPN, the most expensive VPN in our top rankings, comes in at $4.99 per month (for a 2-year plan). Ultimately, if you're after a feature-rich VPN service that can handle ads, trackers, and malware, it's worth checking out NordVPN, instead, which costs just $3.09 per month if you pick up a 2-year plan.

Pricing and plans score: 4/10

Should you use Windscribe Free?

Windscribe Free is a decent free VPN that has your back if you need VPN protection for absolutely no cost. The addition of R.O.B.E.R.T., a wide selection of server locations, and speeds that rival premium providers make it a fairly tempting option – but it’s let down by its apps.

We found Windscribe Free’s interface to be clunky, especially on mobile, which could be a deal-breaker for VPN newbies looking for the best VPN for beginners. In that case, you’d be better off with Proton VPN or PrivadoVPN, both of which offer more user-friendly apps.

However, if your main use case is scrolling through social media, checking emails, and other day-to-day activities, Windscribe Free will serve you well, so long as you're not using it for anything mission-critical.

Overall score 60/100

Windscribe Free alternatives

Windscribe Free FAQs

PrivadoVPN Free serves as an example of what free VPNs can, and arguably, should be more widely capable of. Unlike many of the best free VPNs, PrivadoVPN free offers not only a strong mix of locations, 13 to be exact, including 4 in the US, but also impressive speeds and even some capacity to unblock streaming content across streaming services such as Netflix.

While the 10GB data cap is a limitation, and it does lack any sort of feature offering, the performance you can expect from PrivadoVPN Free matches even some paid VPNs, making it a great entry point to VPNs should you be wary of paying. Plus, if you want to upgrade, PrivadoVPN is among the best cheap VPNs available.

The current Black Friday VPN deal means you can pick up the PrivadoVPN paid plan for a total of $30 for two years of service.

Features

PrivadoVPN Free doesn't excel at its feature offering as, frankly, it doesn't have one. That said, you do get a solid array of traditional VPN capabilities included in the free plan.

You can access OpenVPN, WireGuard, and IKEv2 protocols, you get access to a kill switch and split-tunneling capabilities, and you can use GeoJump to spoof your GPS location to the location of the VPN server you connect to.

The biggest omission from PrivadoVPN Free is Control Tower. Control Tower is PrivadoVPN's ad, malware, ransomware, and crypto blocker. It also serves as a parental controls hub, giving options to block adult content, substance-related sites, and social media sites, including Facebook, TikTok, X, and YouTube. Plus, it works to block any phishing attempts.

While full protective software is often omitted from free VPNs, PrivadoVPN's omission of Control Tower is made all the more noticeable by its lack of other features. There's no access to multihop or Onion over VPN connections, no password management capabilities, no encrypted storage, no data breach identifiers, nothing. But, this does make PrivadoVPN Free a strong option for value should you not need any of these extras.

Features score: 5/10

Server network

PrivadoVPN Free offers 13 server locations, dropping from the 67 listed as available on its paid service. Despite this, 13 locations is impressive for a free VPN service. Plus, when you consider those locations include the UK, India, Germany, Argentina, the Netherlands, Brazil, France, Canada, Mexico, and four locations in the US, you get a good spread of locations to choose from.

If you're looking for servers in the Middle East, Africa, or Asia, PrivadoVPN Free won't be a stellar choice, no, but for most unblocking needs, be that for streaming or general browsing, 13 locations more than have you covered. Especially when you consider many free VPNs won't offer more than five.

Server network score: 9/10

Apps

PrivadoVPN Free supports a good range of operating systems. It's available on Windows, Mac, Android, iOS, Android and Amazon Fire TVs, and Chrome. PrivadoVPN's most glaring limitation is Linux, where, instead of simply offering a Linux client, PrivadoVPN expects you to install your own OpenVPN configuration from PrivadoVPN onto a third-party client. If you're on Linux, then it's probably worthwhile looking at other free VPN alternatives.

Apps score: 7/10

Ease of use

PrivadoVPN Free is impressively simple to set up. Going through the steps to set up an account leads you to receiving an email to verify your email address and confirm your account – you're also provided with an extremely complex username which is completely unnecessary unless you were to completely lose access to the email account you use.

Once loaded into the app, PrivadoVPN Free offers little to be confused by. A large icon to connect dominates the view on mobile devices, and the desktop experience is almost exactly the same. While this does make the app impressively simple to navigate and understand, no matter what device you're on, it would be nice for the desktop experience to feel less as though the mobile app had been simply migrated over.

Finding the few customisations you can make is simple enough, icons direct you towards the necessary settings and options, and anything you need can be changed via toggles or selection boxes, making for quick and easy optimisation depending on how you intend on using the service.

Ease of use score: 9/10

Speed and performance

PrivadoVPN Free's performance is one of the biggest factors in its rise to the top of our best free VPN rankings. In our latest round of testing, PrivadoVPN Free was easily the fastest of all the free VPNs. We recorded an average local download speed of 564 Mbps.

That's down a little on last time's speed snapshot of 671 Mbps but still considerable faster than Windscribe Free (430 Mbps) and Hotspot Shield Basic (385 Mbps)

While it's likely these speeds won't consistently remain at these heights forever, achieving this puts PrivadoVPN Free among the fastest VPNs we've tested, including across paid providers.

So, if you're looking for the fastest free VPN available right now, PrivadoVPN Free is the clear winner.

Speed and performance score: 10/10

Unblocking

PrivadoVPN Free has a greater unblocking capacity than most free VPNs, mainly because it can manage it at all. On the free plan, we were able to access Netflix in the US and the UK. We had mixed results accessing Disney+, with some occasions of access and others without.

We were more successful accessing BBC iPlayer, Channel 4, and ITV, but had no success whatsoever with the likes of Amazon Prime Video, 9Now, or 10Play. Given that free VPNs often outright fail to unblock any streaming services, this result is seriously impressive.

It also proved to be pretty effective for torrenting. However, the combination of high-speed servers and a 10GB data cap means it’s pretty easy to churn through your allotted bandwidth for the month, so be careful how much you download.

Unblocking score: 8/10

Privacy and security

PrivadoVPN Free's biggest letdown is its lack of a third-party audit. Yes, it has a strong no-logs policy, and yes, it's in a privacy-focused jurisdiction, but the lack of a third-party audit means none of this can be wholly trusted quite yet.

Something that does come to its aid is that its no-logs policy is the same across both its paid and free options. This means PrivadoVPN isn't doing what many free VPNs do and uses its free status to find ways to monetize your data to cover the costs of running the service.

If you want to learn more about PrivadoVPN’s overall stance on security, you can check out our PrivadoVPN review here.

Privacy and security score: 8/10

Track record

Given that PrivadoVPN only entered the VPN space in 2019, there isn't a huge deal to talk about in terms of negatives, which is a good thing. So far, the service hasn't experienced any security breaches, nor has it had any concerning interactions with law enforcement, or had any serious flaws found.

The next step to solidifying this for PrivadoVPN will be the completion of a third-party audit and the publication of any kind of transparency report that can shed light on user data requests they may be receiving.

Track record score: 9/10

Customer Support

Customer support options for PrivadoVPN Free aren't extensive. While there is a live chat system, it's not staffed all day, meaning you can be left using its, admittedly extensive, knowledge base to try and find answers you might need.

Should this not give you the answers you seek, there's also the option for email contact with a support agent, which proved to be equally effective during testing.

Customer support score: 6/10

Pricing and plans

PrivadoVPN Free offers an impressive amount of value compared to its free plan. While you are limited to a single connection and you only get 10GB data per month, you can still use the service past this limit, just at 1 Mbps speeds rather than over 950 Mbps.

The biggest feature PrivadoVPN Free misses out on compared to its paid plan is Control Tower, which, as mentioned previously, serves as a protective measure and parental control hub for devices connected to PrivadoVPN. Alongside that, you also gain access to unlimited simultaneous connections, all 67 server locations, and the full suite of connection customisation options.

In reality, getting those added features from only $1.11 per month is a very good deal, but given how much you get with the free plan anyway, PrivadoVPN Free proves itself to be an impressive value for no money.

Pricing and plans score: 8/10

Should you use Privado VPN Free?

It's difficult to flaw the performance of PrivadoVPN Free as a free VPN service. Were it not for its 10GB data limit, PrivadoVPN Free would sit a a clear margin above other free VPNs, especially given its proven capacity to unblock some streaming services, which is a rarity among free VPNs.

If you're likely to go through 10GB quickly, the 1 Mbps throttled speeds thereafter should be something of a concern, even if it's welcome to know that you won't be cut off completely, but this does leave PrivadoVPN Free short of the likes of Proton VPN Free which offers a truly unlimited connection.

That said, PrivadoVPN Free stands above free VPN competition despite these flaws. Plus, the few features you miss out on mean realistically there's an audience of VPN users who could genuinely use PrivadoVPN Free day-to-day, without noticing its limitations, and without feeling insecure in a way often felt when using other free VPNs.

Total score: 79/100

PrivadoVPN Free alternatives

We test and review VPN services in the context of legal recreational uses. For example:1. Accessing a service from another country (subject to the terms and conditions of that service).2. Protecting your online security and strengthening your online privacy when abroad.We do not support or condone the illegal or malicious use of VPN services. Consuming pirated content that is paid-for is neither endorsed nor approved by Future Publishing.

Hotspot Shield Basic is a mixed bag of a free VPN. Offering differing experiences depending on the app you download, varying success at unblocking streaming services, and speeds that, while fast, can struggle to maintain a connection, it falls short of the best free VPNs.

Despite this, it has seen several improvements to its service since our last round of testing, and, while not perfect, proves to be a more than usable free VPN if you're willing to work within its limitations.

Features

Hotspot Shield Basic is by no means feature-rich. That doesn't mean, however, that you don't get a good suite of security tools in the free package. Together, these features provide the same sense of trust that you'd expect from the best VPNs.

Included with the free plan is anti-phishing protection, a kill switch, split tunneling, and IP and DNS leak protection. Plus, on mobile, you can access Hotspot Shield's secure browser from within the app.

Something that became a theme throughout our testing was inconsistency with Hotspot Shield Basic. For example, the iOS app lacks a kill switch on the Basic version, and it's missing entirely on MacOS.

A bigger concern surrounding the kill switch was its lack of compatibility. It became apparent in testing that it only works when using the Hydra protocol; what's more, should you switch from Hydra to WireGuard, the killswitch silently deactivates.

This is a major security concern for anyone who relies on a kill switch, especially as users aren't warned about the deactivation, and it underscores Hotspot Shield's position behind the competition in terms of reliable features.

These incompatibility concerns extend to its split tunneling capabilities, too, which is only available on Hydra. Once again, the app doesn't make this clear, and, should you switch to WireGuard at any time, your split-tunneling settings reset. Given this continuous lack of warning and the numerous compatibility issues, it does raise questions surrounding what else may be hiding in the code.

Should you choose to upgrade to a paid Hotspot Shield plan, the only major feature additions to speak of are its streaming and gaming modes, which supposedly optimize the service for these use cases.

This is something most paid VPNs include as standard, so, given Hotspot Shield's steeper cost, I cannot imagine what it does differently to justify the price hike.

Features score: 4/10

Server Network

The ability to pick and choose servers is a fundamental aspect of a paid VPN. Even some free services offer a small, but varied, selection of server locations.

Hotspot Shield Basic has coverage in 4 locations in total, though its website only mentions one. These include the UK, Singapore, Los Angeles, and New York.

For comparison, Hotspot Shield Premium offers 115 locations (though its website claims 125) to choose from worldwide, which, while nowhere near some of the very best VPNs, is a much wider spread.

Server network score: 3/10

Apps

Currently, Hotspot Shield Basic is only available across four platforms: iOS, Android, Windows, and MacOS. This leaves omissions in compatibility, most notably, Linux and Smart TVs.

Hotspot Shield seems to have discontinued support for its Chrome extension, as it has been removed from the list of compatible platforms on its website. Plus, it's no longer available to download from the Chrome Web Store.

We've mentioned inconsistencies across apps already, but, as we'll delve into later, something to note is that there's a major disparity between platforms. Most notably, the lack of a kill switch on Mac and the lack of WireGuard, IKEv2, a kill switch, and split-tunneling on its iOS app.

Plus, in testing, we found that depending on your download location, you can find yourself looking at a completely different app. On our Windows testing machine, for example, the app we received from the Windows Store was totally different from the one we got from Hotspot Shield's website.

Upgrading to Hotspot Shield Premium fixes several of these availability issues, including adding Linux, Smart TV, and router compatibility, as well as adding WireGuard and IKEv2 to its iOS app, alongside the kill switch and split-tunneling.

Apps score: 5/10

Ease of use

Limited features mean that there are limited opportunities for confusion and, in that way, Hotspot Shield Basic claws back some points. However, that doesn't mean its offering is totally simple.

Since migrating the Basic experience into the main Hotspot Shield app, finding your way to the free experience is far from easy on mobile. After loading the app, you have the option to sign up for a free trial (which isn't the Basic plan), and only when you scroll into the smaller print at the bottom of the screen can you find a way of accessing the free app.

Once you've signed in, Hotspot Shield is surprisingly easy to use and pleasant to look at. You're greeted by a black, grey, and blue interface, with icons along the bottom of the screen on mobile and along the left edge on desktop. It bears a resemblance to the layout of NordVPN (albeit without the stacked roster of features).

We found accessing the settings easy enough. The menu provides ample description of each option, allowing newer users to quickly get to grips with the functionality, even if these settings lack necessary warnings about silent deactivations (as mentioned earlier).

Our biggest gripe with the usability of Hotspot Shield Basic stems from its mobile apps, which are inundated with ads.

They're (almost) ever-present on the home screen in banner form, and you can be presented with sketchy ads at any given moment if you choose to hop between menus or toggle on features – which adds unwanted wait time to the overall experience. Luckily, using Hotspot Shield Basic on Mac or Windows allows users to avoid these ads.

Ease of use score: 6/10

Speed and performance

No free VPN can match the speeds of today's fastest VPNs, but that doesn't mean they can't impress. In our testing, Hotspot Shield surprised us, recording speeds of 385 Mbps using WireGuard, which is more than enough for stable streaming, searching, and gaming.

Hotspot Shield's proprietary Hydra protocol offered more confusing results. Given that it's based on OpenVPN, it is unsurprising that the speeds were slower than its WireGuard results, achieving a maximum of only 163 Mbps.

During testing, we achieved these speeds when connecting to the US, with slower speeds attained when connecting to UK servers.

Hotspot Shield Basic's UK servers appeared to have a much higher load than its US servers, and this isn't entirely surprising, but it limits your options should you be looking to connect to the UK specifically.

Something to remember is, as mentioned already, Hotspot Shield Basic's kill switch only works on its Hydra protocol, meaning that should you need it, you'll likely experience a slower overall performance.

Speed and performance score: 5/10

Unblocking

Most free VPNs struggle to unblock streaming services, and Hotspot Shield Basic is no different.

In our testing, we achieved mixed results. On Mac and Windows, we failed to unblock any streaming services, including Netflix, Disney+, Prime Video, 9Now, 10Play, and BBC iPlayer.

Despite this, on mobile, we were able to access both Netflix and Prime Video without issue.

If you're looking for the best streaming VPN, we will always recommend you look towards paid services, as all the best VPNs we test proved flawless at unblocking streaming services in our latest round of testing.

Unblocking score: 4/10

Privacy and security

Since our last review, Hotspot Shield has made some headway in improving its security, but it hasn't plugged every hole.

To its credit, the Basic plan now includes a kill switch, and in 2023, the service went through an independent security audit.

That said, some things are still either missing or remain red flags. The issues we've raised already surrounding kill switch and split tunnelling support offer little reassurance or reason to choose Hotspot Shield, especially if your privacy is actively at risk. Plus, while its no-logs policy has now been audited, the use of ads in the mobile apps means there are some ways to identify how devices have been used.

In terms of VPN protocols, Hotspot Shield Basic offers its own Hydra protocol, alongside WireGuard and IKEv2, depending on the platform you use. The Hydra protocol uses strong AES-256 encryption to protect your data, while the WireGuard protocol uses the standard ChaCha20 for encryption.

Privacy and security score: 5/10

Track record

Hotspot Shield's track record isn't quite spotless. In 2018, an information disclosure vulnerability allowed a remote attacker to find out whether a user was connected to the VPN, their approximate location (country), and more. It required the user to visit a booby-trapped website, but the vulnerability was fixed after being disclosed to the company.

In 2020, an exploit allowed a local attacker to use Hotspot Shield to corrupt system files, which, while not a privacy concern, drew our concern.

It has been five years since Hotspot Shield reported any issues of the same magnitude, however, and recent security audits serve to further prove the steps the provider has taken to improve on previous errors.

Track record score: 5/10

Customer Support

Using Hotspot Shield Basic limits your customer support options to the support site, rather than also having access to full 24/7 assistance.

The support site, we found, can be somewhat limited. You can easily find yourself reading an article that's years old and now irrelevant or simply outdated, much like we found with some of the data surrounding locations. Plus, we found various instances of duplicated articles when searching for DNS.

We also found the chatbot to be almost humorously ineffective. When asking "how do I cancel my plan?" it responded "I'm sorry, I don't understand, I'm still learning. Give it another shot with different words". However, on trying "How can I close my account?" the chatbot simply gave up and transferred me to a support agent.

Customer support score: 4/10

Pricing and plans

Being Hotspot Shield's free plan, Hotspot Shield Basic is more limited than its paid counterpart, though not by as much as some of its competitors. The main omissions from the free plan include:

• Gaming and streaming modes
• Linux, Smart TV, and router support
• IKEv2
• 9 additional simultaneous connections (10 in total)
• An iOS kill switch
• Split tunnelling on iOS and Mac
• Full 24/7 support
• 111 more locations (115 total)

However, at $6.66 per month, it's arguably better value to simply use the free version should you, for whatever reason, be set on using Hotspot Shield.

If you're looking to upgrade to a paid VPN, there are much better alternatives for much lower prices, such as Surfshark and NordVPN – it even makes ExpressVPN look cheap.

Pricing and plans score: 4/10

Should you use Hotspot Shield Basic?

Hotspot Shield Basic is an extremely limited free VPN, but that doesn't mean it isn't capable. All free VPNs lack features, but Hotspot Shield Basic's omissions, locations, and unblocking consistency leave much to be desired when compared to the likes of PrivadoVPN Free.

What's more, the inconsistencies across its apps, alongside outdated website information and alarming feature limitations, all leave us concerned about other issues lying in wait.

That said, its speeds are impressive for a free VPN service, and offering unlimited bandwidth is something free VPN users on desktop will be pleased to see, given the limited market across Mac and Windows.

Overall score: 45/100

Alternatives

Hotspot Shield Basic is a mixed bag of a free VPN. Offering differing experiences depending on the app you download, varying success at unblocking streaming services, and speeds that, while fast, can struggle to maintain a connection, it falls short of the best free VPNs.

Despite this, it has seen several improvements to its service since our last round of testing, and, while not perfect, proves to be a more than usable free VPN if you're willing to work within its limitations.

Features

Hotspot Shield Basic is by no means a feature-rich option. That doesn't mean, however, that you don't get a good suite of security tools in the free package. Together, these features provide the same sense of trust that you'd expect from the best VPNs.

Included with the free plan is anti-phishing protection, a kill switch, split tunneling, and IP and DNS leak protection. Plus, on mobile, you can access Hotspot Shield's secure browser from within the app.

Something that became a theme throughout our testing was inconsistency with Hotspot Shield Basic. For example, the iOS app lacks a kill switch on the Basic version, and it's missing entirely on macOS.

A bigger concern surrounding the kill switch was its lack of compatibility. It became apparent in testing that it only works when using the Hydra protocol; what's more, should you switch from Hydra to WireGuard, the killswitch silently deactivates.

This is a major security concern for anyone who relies on a kill switch, especially as users aren't warned about the deactivation, and it underscores Hotspot Shield's position behind the competition in terms of reliable features.

These incompatibility concerns extend to its split tunneling capabilities, too, which is only available on Hydra. Once again, the app doesn't make this clear, and, should you switch to WireGuard at any time, your split-tunneling settings reset. Given this continuous lack of warning and the numerous compatibility issues, it does raise questions surrounding what else may be hiding in the code.

Should you choose to upgrade to a paid Hotspot Shield plan, the only major feature additions to speak of are its streaming and gaming modes, which supposedly optimize the service for these use cases.

This is something most paid VPNs include as standard, so, given Hotspot Shield's steeper cost, I cannot imagine what it does differently to justify the price hike.

Features score: 4/10

Server Network

The ability to pick and choose servers is a fundamental aspect of a paid VPN. Even some free services offer a small, but varied, selection of server locations.

Hotspot Shield Basic has coverage in 4 locations in total, though its website only mentions one. These include the UK, Singapore, Los Angeles, and New York.

For comparison, Hotspot Shield Premium offers 115 locations (though its website claims 125) to choose from worldwide, which, while nowhere near some of the very best VPNs, is a much wider spread.

Server network score: 3/10

Apps

Currently, Hotspot Shield Basic is only available across four platforms: iOS, Android, Windows, and macOS. This leaves omissions in compatibility, most notably, Linux and Smart TVs.

Hotspot Shield seems to have discontinued support for its Chrome extension, as it has been removed from the list of compatible platforms on its website. Plus, it's no longer available to download from the Chrome Web Store.

We've mentioned inconsistencies across apps already, but, as we'll delve into later, something to note is that there's a major disparity between platforms. Most notably, the lack of a kill switch on Mac and the lack of WireGuard, IKEv2, a kill switch, and split-tunneling on its iOS app.

Plus, in testing, we found that depending on your download location, you can find yourself looking at a completely different app. On our Windows testing machine, for example, the app we received from the Windows Store was totally different from the one we got from Hotspot Shield's website.

Upgrading to Hotspot Shield Premium fixes several of these availability issues, including adding Linux, Smart TV, and router compatibility, as well as adding WireGuard and IKEv2 to its iOS app, alongside the kill switch and split-tunneling.

Apps score: 5/10

Ease of use

Limited features mean that there are limited opportunities for confusion, and, in that way, Hotspot Shield Basic claws back some points. However, that doesn't mean its offering is totally simple.

Since migrating the Basic experience into the main Hotspot Shield app, finding your way to the free experience is far from easy on mobile. After loading the app, you have the option to sign up for a free trial (which isn't the Basic plan), and only when you scroll into the smaller print at the bottom of the screen can you find a way of accessing the free app.

Once you've signed in, Hotspot Shield is surprisingly easy to use and pleasant to look at. You're greeted by a black, grey, and blue interface, with icons along the bottom of the screen on mobile and along the left edge on desktop. It bears a resemblance to the layout of NordVPN (albeit without the stacked roster of features).

We found accessing the settings easy enough. The menu provides ample description of each option, allowing newer users to quickly get to grips with the functionality, even if these settings lack necessary warnings about silent deactivations (as mentioned earlier).

Our biggest gripe with the usability of Hotspot Shield Basic stems from its mobile apps, which are inundated with ads.

They're (almost) ever-present on the home screen in banner form, and you can be presented with sketchy ads at any given moment if you choose to hop between menus or toggle on features, which adds unwanted wait time to the overall experience. Luckily, using Hotspot Shield Basic on Mac or Windows allows users to avoid these ads.

Ease of use score: 6/10

Speed and performance

No free VPN can match the speeds of today's fastest VPNs, but that doesn't mean they can't impress. In our testing, Hotspot Shield surprised us, recording speeds of 385 Mbps using WireGuard, which is more than enough for stable streaming, searching, and gaming.

Hotspot Shield's proprietary Hydra protocol offered more confusing results. Given that it's based on OpenVPN, it is unsurprising that the speeds were slower than its WireGuard results, achieving a maximum of only 163 Mbps.

During testing, we achieved these speeds when connecting to the US, with slower speeds attained when connecting to UK servers.

Hotspot Shield Basic's UK servers appeared to have a much higher load than its US servers, and this isn't entirely surprising, but it limits your options should you be looking to connect to the UK specifically.

Something to remember is, as mentioned already, Hotspot Shield Basic's kill switch only works on its Hydra protocol, meaning that should you need it, you'll likely experience a slower overall performance.

Speed and performance score: 5/10

Unblocking

Most free VPNs struggle to unblock streaming services, and Hotspot Shield Basic is no different.

In our testing, we achieved mixed results. On Mac and Windows, we failed to unblock any streaming services, including Netflix, Disney+, Prime Video, 9Now, 10Play, and BBC iPlayer.

Despite this, on mobile, we were able to access both Netflix and Prime Video without issue.

If you're looking for the best streaming VPN, we will always recommend you look towards paid services, as all the best VPNs we test proved flawless at unblocking streaming services in our latest round of testing.

Unblocking score: 4/10

Privacy and security

Since our last review, Hotspot Shield has made some headway in improving its security, but it hasn't plugged every hole.

To its credit, the Basic plan now includes a kill switch, and in 2023, the service went through an independent security audit.

That said, some things are still either missing or remain red flags. The issues we've raised already surrounding kill switch and split tunnelling support offer little reassurance or reason to choose Hotspot Shield, especially if your privacy is actively at risk. Plus, while its no-logs policy has now been audited, the use of ads in the mobile apps means there are some ways to identify how devices have been used.

In terms of VPN protocols, Hotspot Shield Basic offers its own Hydra protocol, alongside WireGuard and IKEv2, depending on the platform you use. The Hydra protocol uses strong AES-256 encryption to protect your data, while the WireGuard protocol uses the standard ChaCha20 for encryption.

Privacy and security score: 5/10

Track record

Hotspot Shield's track record isn't quite spotless. In 2018, an information disclosure vulnerability allowed a remote attacker to find out whether a user was connected to the VPN, their approximate location (country), and more. It required the user to visit a booby-trapped website, but the vulnerability was fixed after being disclosed to the company.

In 2020, an exploit allowed a local attacker to use Hotspot Shield to corrupt system files, which, while not a privacy concern, drew our concern.

It has been five years since Hotspot Shield reported any issues of the same magnitude, however, and recent security audits serve to further prove the steps the provider has taken to improve on previous errors.

Track record score: 5/10

Customer Support

Using Hotspot Shield Basic limits your customer support options to the support site, rather than also having access to full 24/7 assistance.

The support site, we found, can be somewhat limited. You can easily find yourself reading an article that's years old and now irrelevant or simply outdated, much like we found with some of the data surrounding locations. Plus, we found various instances of duplicated articles when searching for DNS.

We also found the chatbot to be almost humorously ineffective. When asking "how do I cancel my plan?" it responded "I'm sorry, I don't understand, I'm still learning. Give it another shot with different words". However, on trying "How can I close my account?" the chatbot simply gave up and transferred me to a support agent.

Customer support score: 4/10

Pricing and plans

Being Hotspot Shield's free plan, Hotspot Shield Basic is more limited than its paid counterpart, though not by as much as some of its competitors. The main omissions from the free plan include:

• Gaming and streaming modes
• Linux, Smart TV, and router support
• IKEv2
• 9 additional simultaneous connections (10 in total)
• An iOS kill switch
• Split tunnelling on iOS and Mac
• Full 24/7 support
• 111 more locations (115 total)

However, at $6.66 per month, it's arguably a better value choice to simply use the free version should you, for whatever reason, be set on using Hotspot Shield.

If you're looking to upgrade to a paid VPN, there are much better alternatives for much lower prices, such as Surfshark and NordVPN – it even makes ExpressVPN look cheap.

Pricing and plans score: 4/10

Should you use Hotspot Shield Basic?

Hotspot Shield Basic is an extremely limited free VPN, but that doesn't mean it isn't capable. All free VPNs lack features, but Hotspot Shield Basic's omissions, locations, and unblocking consistency leave much to be desired when compared to the likes of PrivadoVPN Free.

What's more, the inconsistencies across its apps, alongside outdated website information and alarming feature limitations, all leave us concerned about other issues lying in wait.

That said, its speeds are impressive for a free VPN service, and offering unlimited bandwidth is something free VPN users on desktop will be pleased to see, given the limited market across Mac and Windows.

Overall score: 45/100

Alternatives

We test and review VPN services in the context of legal recreational uses. For example:1. Accessing a service from another country (subject to the terms and conditions of that service).2. Protecting your online security and strengthening your online privacy when abroad.We do not support or condone the illegal or malicious use of VPN services. Consuming pirated content that is paid-for is neither endorsed nor approved by Future Publishing.

On paper, Hide.me Free boasts an impressive offering – unlimited data, customizable tools, and a truly free VPN that’s more than just a trial. There are a handful of limitations – par for the course for a free VPN – but Hide.me Free’s strong core features and server array are strong counterpoints.

Ultimately, if you're on the hunt for a free service that has your privacy in mind and will watch your back as you go about your usual browsing, Hide.me Free has the right features and pretty nifty apps.

Features

Hide.me Free gets the VPN basics right - just like its paid counterpart. Users can take their pick of an impressive number of tried-and-tested VPN protocols, including OpenVPN, WireGuard, IKEv2, SSTP, and SoftEtherVPN. We also liked that we could select a “fallback protocol”, which the VPN used if our first choice failed to connect – which it didn't, incidentally.

However, the availability of these protocols varies depended on the platform we tried, which were Windows, Android, and iOS.

IPv6 support
All Hide.me Free apps come with full IPv6 support, setting them apart from other free providers that offer a simple checkbox feature that claims to prevent IPv6 leaks. More often, however, free VPNs typically ignore the issue of IPv6 leaks.

Hide.me Free is the only free service on our list that allows users to connect using IPv4, IPv6, or both. If you’re unfamiliar with IPv6, this won’t matter that much, but if you are – and if your ISP allows you to use IPv6 – Hide.me Free will work with it right out of the box with no risk of IPv6 leaks.

Still, this is way more control than we see even from the likes of our best VPN overall, NordVPN.

Auto-connect
Hide.me Free’s auto-connect tool is one of the best we’ve ever tested, too. Available on desktop apps and Android and iOS, we enabled it with a simple toggle we could further customize it to allow us to select different actions when connecting to unsecured Wi-Fi, secured Wi-Fi, or Ethernet networks.

The options for each are: “Connect or Disconnect”, “Ask what to do”, or “Ignore Network”. This is a nice array of options. So, if security is your primary concern, you could configure the auto-connect tool to ask whether you want Hide.me Free to automatically connect whenever you join an unsecure network – like the free Wi-Fi you find in cafes, airports, and hotels – so you don’t accidentally join a dodgy hotspot that lacks encryption or, in the worst case scenario, is a bogus connection monitored by a data-hungry bad actor. This is especially useful for folks who commute to work or have a vacation on the cards.

Each time the app made one of these automated decisions, it then added the name of the network and the decision it made to a list. That's better reporting than most VPN apps, which typically expect you to maintain that list yourself or manually add networks to a trusted list as you access them.

Split tunneling
We were glad to see that Hide.me Free offered split tunneling for Windows, Mac, and Android, though the feature is currently missing from iOS. Like the auto-connect tool, Hide.me Free’s split tunneling is highly customizable, allowing users to pick and choose which apps or sites use the VPN tunnel and which don't.

So, using the split tunneling tool, you could route traffic headed to your streaming app/site of choice through your regular internet connection, and not the encrypted Hide.me Free tunnel.

This will reduce the amount of traffic the VPN has to deal with on its limited data budget and ensure that you can actually enjoy your content without any buffering or lag.

Kill switch
Hide.me Free has a reliable kill switch that we weren't able to trip any time we tampered with the VPN protocol software to cause it to disconnect. Our real IP address was not leaked at any point during testing, which is a must-have factor for any VPN, and especially impressive for a free service.

The kill switch is available on all platforms, including iOS, unusually. It’s not always easy to find, though – it’s named “Network Protection” in the Android settings, for example.

In addition to a simple on/off toggle, users can also configure a script inside the app that’ll launch whenever the kill switch is triggered (cutting your internet connection) or disabled. You could use this to create an alert warning you that the kill switch was triggered, or forcibly close a process or launch an app.

Why is this useful? Well, imagine that you always leave your VPN on at home, connected to a nearby server. What happens if that connection drops out? Usually, a VPN will display a notification to let you know, but what if you wanted something else to happen?

If your VPN is connected to a local network, you might want to send a notification to other devices connected to it or, to prevent communication across a now unsecured connection, you might want to close some apps and programs. Hide.me Free makes this possible via scripts – a series of commands that give you more control over how the app responds to a kill switch failure.

Other features
Hide.me Free also boasts obfuscation – but we found that it was pretty basic. Still, it might help you establish a secure VPN connection if you live in a privacy-unfriendly country (like China or Russia) where VPNs are routinely sniffed out and blocked. If you’re looking for the most reliable VPN for China, Hide.me Free probably shouldn’t be your first choice, but it may help with less intensive VPN blocking, and we’re glad that the option is there for free users.

The lock setting allows users to lock the VPN app whenever it’s minimized or after a specified number of minutes has passed. It works like a mobile device App Locker: select a PIN and rest assured that, without this PIN, nobody will be able to unlock (and interfere with) your VPN.

It might seem like security overkill, but it ensures that friends, family, and other nosy individuals can’t happen across your device and adjust your VPN settings. You wouldn’t want a sibling to disconnect the VPN while you’re torrenting, right? Network Lock puts a stop to this kind of meddling.

As mentioned earlier, Hide.me Free gives users unlimited data to play with – there are no monthly caps and no hard limits. Admittedly, that’s a huge bonus that means you won’t have to carefully ration out your VPN usage over the month. Hide.me Free does have its hangups, however, that mostly hinge around the differences between its free and premium plans.

Missing features and hangups
Hide.me Free users are limited to a single simultaneous connection. That means only one person, on one device, can use the VPN at any given time. This is pretty much par for the course when it comes to free VPNs, although Windscribe Free is a notable exception to the rule, offering unlimited connections for free and paid users.

Free users won’t find support for port forwarding or SOCKS5 proxy, either. There’s no option for TOR over VPN, and multi-hop is restricted to paid users.

On a more technical note, Hide.me Free also lacks support for downloading OpenVPN or other manual configuration files (like WireGuard keys). This makes it a lot more difficult to use the VPN with a router. Lots of routers work with OpenVPN but, more often than not, they also require a configuration file that tells them exactly how to set up the connection and the IP address of the server they’re trying to access. Without this file, we can’t recommend Hide.me Free as a fully-fledged router VPN.

Features score: 7/10

Server network

We were unable to discern the total number of VPN servers in Hide.me Free’s network but, as free users are restricted to a small subset of locations, this isn’t a huge stumbling block.

Hide.me Free gives users access to servers in 7 countries: Finland, France, Germany, Netherlands, Switzerland, the UK, USA. It is worth noting that Hide.me claims that free users have 8 locations to choose from but, on our Windows testing machine, we only saw the 7 listed above. Singapore is often listed as a free location, but during our testing, we saw it marked as Premium-only.

We took a closer look at the free locations to determine whether the listing in the app matches the likely real location of the server. We’re happy to say that all 7 locations are accurately listed, although the Finnish servermay be in Estonia.

As with other VPNs, Hide.me Free allows users to add servers to a favorites list for easy access and set specific servers as the default, so the VPN automatically connects to them when the big “Connect” button is clicked or tapped. It’s a nice time-saving measure we’re glad to see included.

One notable aspect of Hide.me Free’s server array is that 6 of its 7 locations are based in Europe, with the 7th being in the US. Lots of free VPNs have blank spots on the map, so this isn’t entirely surprising, but today, we find that most top-rated free VPNs have at least one server location in Asia.

For example, Windscribe Free has coverage in Hong Kong, and Proton VPN Free has servers in Japan. Extending the range of the server network benefits everyone, giving folks outside of Europe access to nearby servers, improving their overall browsing experience, and offering people elsewhere the opportunity to location-hop and check out a new region of local content.

Servers score: 6/10

Apps

Hide.me Free is available for Windows, Mac, Android, iOS, and Linux. This is a decent spread, and it’s nice to see that Hide.me doesn’t neglect its Linux userbase. We were also glad to see that Hide.me Free has its very own Firefox, Chrome, and Edge browser extensions, too.

There are also Hide.me Free apps for Apple TV, Android TV, and Amazon Fire TV. We’d like to laud this selection, but it is, unfortunately, irrelevant, as the free version isn’t quick enough to keep up with HD streaming.

Overall, nothing major is missing from Hide.me Free’s app offering, which is impressive for a free service, as are the three browser extensions.

The only hiccup to note is that the missing access to the OpenVPN files means that it's not going to work as a VPN for your router.

Apps score: 8/10

Ease of use

First things first, we were impressed that Hide.me Free doesn’t require any registration or sign-up to use. We simply downloaded the app from the provider's website and followed along with an installation wizard. In fact, across all platforms, we didn’t run into any trouble when installing Hide.me Free.

The more we dug into Hide.me Free’s usability, however, the more cracks appeared. We installed Hide.me Free on a device that we’d previously used the paid edition on, and it automatically logged in, presumably because it didn’t remove our old credentials when uninstalling.

The dashboard warned us that our plan had expired and that it was time to upgrade, and there was no obvious “use free version” button – or even a hint that a free version existed.

Eventually, we double-clicked a server location in the location list, and a new “Trial Expired” screen appeared. It gave us the option to “Downgrade to a free plan”. When we hit downgrade, we were finally able to use Hide.me Free.

Of course, most users won’t be affected by this issue as they’ll be installing the app on a device that hasn’t used Hide.me before. Still, if you’re one of the unlucky few who has, it’s an unnecessary hassle. Hide.me could make life way easier by offering a “Downgrade” button to everyone with an expired plan rather than forcing them on a digital goose chase.

We also experienced an odd quirk where, once the app had installed and displayed the “Finished” page, the app launched immediately. Most VPNs wait until you’ve closed the page to do this, so the app appeared before we’d even closed the installer. It’s odd, but it didn’t cause any issues.

Once the Hide.me Free Windows app was up and running, we were greeted by a quick tutorial that introduced us to all the most important sections of the app. If you’re an experienced VPN user, this won’t be all that useful, but anyone on the hunt for a good VPN for beginners will appreciate the easy-to-digest signposting.

Overall, we found Hide.me Free’s Windows app to be rather overcomplicated. It looks more like an operating system desktop than a simple app. The dashboard is designed to be customizable – it can contain all kinds of widgets that users can edit and reposition to suit their needs.

One widget displays the currently-selected location and connect button, another holds the map of Hide.me Free’s locations, and a third contains your account information. There are even widgets listing your favorite servers, streaming servers, account information, a “Privacy Search” button that allows you to make searches from within the app, and a long list of links to Hide.me Free’s social media channels.

It’s a great idea in theory, and we always like to see customization, but it’s also almost entirely unnecessary. We didn’t need the dashboard to constantly tell us that we were using the free version, and we didn’t find ourselves needing immediate access to Hide.me’s X account. Plus, there’s already a link to the map view in the left-hand sidebar, rendering the one in the dashboard redundant.

We didn’t see any massive benefit to the dashboard. If anything, it actually makes the app look worse than the competition because the widgets have fixed sizes, meaning there’s a lot of wasted white space. Compare that to the super-compact Windscribe Free VPN UI which takes up no more room on desktop that it does on mobile.

Still, there are plenty of ways to avoid the dashboard. Clicking the “Locations” option in the sidebar takes you to a simple location list. From here, you can double-click any free location to join a server and, once you’re done, double-click again to disconnect.

When we tried Hide.me Free on iOS, we found that the layout is much more conventional, which was a plus for us. The iOS app is well-designed and works similarly to premium mobile VPNs. Joining a server is as easy as tapping the “Connect” button, and users have the option of selecting “Best location” to choose another free location.

Regardless of the platform we used, Hide.me Free did a good job of underscoring which features are available to free users and which aren’t. We selected the SmartGuard ad blocker, for instance, and the app warned us that our experience was “restricted”.

Digging into Hide.me Free’s advanced tools, we found that they’re organized unusually. Almost every other app we’ve tested puts options like auto-connect and split tunneling in a settings menu, but Hide.me Free lists them (and other significant tools) in their own Features menu. If you’re used to diving into the settings to find these things, you might miss them at first, but it’s nothing a bit of exploration can’t fix.

Hide.me Free’s actual settings menu is nice and easy to parse. It mostly consists of simple on/off options. The technical settings, however, are laid out a little differently across platforms, which can make it difficult to find the specific setting you’re looking to tweak.

Fortunately, Hide.me Free’s menus have a search box – which we found rather unique. It’s a great addition to the mix that makes hunting down tools quick and easy, so long as you know what you’re looking for. So, if you’re searching for a DNS setting but can’t find it, just type “DNS” into the search box, and Hide.me Free will display every setting that includes “DNS”.

During our testing, when we went about our regular browsing, we encountered a lot of CAPTCHA tests. These tests went on for a long time, too, often cornering us into 7 or 8 rounds of selecting the squares containing motorcycles or chimneys. This ground our browsing to a halt – and given that Hide.me Free also throttles speeds, it makes for a less-than-ideal everyday experience.

More CAPTCHAs usually means that the IP addresses on Hide.me's free servers aren't as fresh as they might be – either through age or the number of customers on those free servers using them – and that's not a great sign.

Finally, when we weren’t using Hide.me Free and made a big change to our network configuration (by connecting to a second VPN, for example), the Hide.me Free dashboard would suddenly appear. We hadn’t clicked on it or switched to it – it simply popped up.

We can only assume that the Hide.me Free Windows app thinks it’s solely responsible for our network settings and, if something changes, it’s the app that’ll take charge. It doesn’t matter all that much, however. We simply minimized the dashboard and went about our business as usual. It’s another small interface irritation, however, and it could become seriously frustrating if it happens regularly.

Ease of use score: 5/10

Speed and performance

We put Hide.me Free's speeds to the test using our 1 Gbps connection and the WireGuard protocol. The service achieved pretty decent results, clocking in at 415 Mbps on our Windows machine and 25 Mbps on Android.

While this isn't quite as quick as Proton VPN Free and Windscribe Free, both recording 900 Mbps, it's still more than you need for easy-breezy day-to-day browsing.

It is worth noting that, during the course of our hands-on testing, we did notice inconsistencies in Hide.me Free's speeds. Initially, our testing machine reported that we had been throttled to a measly 1 Mbps, but subsequent testing proved more fruitful.

It's uncertain whether this vacillation in results will repeat but, if it does, it could cause issues for free users attempting to use Hide.me Free to stream, torrent, or check out social media feeds – as 1 Mbps just isn't enough to keep up with resource-intensive activities.

Speed and performance score: 6/10

Unblocking

As part of our real-world tests, we tried streaming Netflix and YouTube, and were successful on both occasions. The only caveat here is that we were forced to reload Netflix before the page loaded fully, and we did experience some buffering when initially tuning in to content. After about five minutes or so, however, the experience settled and remained smooth.

We'd still recommend looking to a paid service for the most reliable access to today's top streaming platforms (and smaller regional services), but Hide.me Free impressed us by holding its own.

Hide.me Free isn’t our first-choice torrenting VPN, either, despite the fact that all of its free servers appear to support P2P activity. You’re better off with PrivadoVPN or Proton VPN. Hide.me Free also lacks a port forwarding option – you’ll have to subscribe to the paid version to check it out.

Unblocking score: 6/10

Privacy and security

Hide.me Free uses AES-256 and ChaCha20 via WireGuard. There are a lot of protocols to choose from when you open up the app, though we typically recommend WireGuard, thanks to its blend of speed and security. We’re also glad to see that Hide.me Free ditched less secure options, like L2TP, a long time ago.

We also believe that Hide.me Free is geared more towards technical users and folks who want to learn about VPN technology and cybersecurity. This is most visible in the provider’s blog, where the company regularly posts in-depth articles covering essentials like encryption.

Digging into Hide.me Free’s server infrastructure, there was no real technical detail to be found, but the Network page on the provider site claims that: “Our servers are hand-picked, security-hardened and self-maintained… To protect our users’ privacy, we control and run a self-managed VPN network without any involvement of outsiders. Every server stores sensitive cryptographic keys in a temporary storage to minimize attack surface.”

Terms like “hand-picked” and “security-hardened” don’t raise any eyebrows. “Self-maintained” and “self-managed without any involvement of outsiders”, however, does. It seems unlikely or, worse, misleading. Unless Hide.me Free is running its own data centres, others will, at least, have physical access to the servers.

Servers storing keys “in a temporary storage” fit with them being RAM-based. We suspect that, if it’s true, Hide.me Free would simply claim as much. Instead, perhaps the provider means that the keys are stored in a folder of temporary files, which is always emptied when the server closes or starts.

Hide.me Free hasn’t implemented full post-quantum encryption, but it has achieved a degree of quantum resistance with its custom dynamic WireGuard configuration. Currently, Hide.me is working to deliver a better and more complete post-quantum solution.

Hide.me Free generates a random username and an internally-assigned (not public) IP address when users connect to a server. Any data related to their session links solely to that ID. The company says that this means usage data remains anonymous and unconnected to your real, public IP address.

Like a lot of VPNs, Hide.me Free’s apps include crash reporting and related telemetry features which might send app usage and troubleshooting information back to the company. This data is anonymized and not linked to you personally. It helps Hide.me determine if a lot of users are having problems connecting to a certain country – not that you, in particular, are.

Finally, as a cherry on top, Hide.me had its no-logs policy successfully audited in 2024. This is a good foundation to build on, and we’d like to see the service commit to annual audits of its policies, apps, and servers.

Privacy and security score: 6/10

Track record

Hide.me was founded over 13 years ago and is currently based in Labuan, Malaysia, and owned by a Malaysia-based IT security company, eVenture Ltd. The provider also has a second office in Zagreb, Croatia, according to its LinkedIn page.

The VPN makes some impressive claims, including that it was the first BSC VPN to offer IPv6 and WireGuard support, and that it was one of the first services to implement WireGuard in a privacy-friendly way.

In mid-2024, Hide.me published the results of a privacy audit conducted by Securitum. The security consultancy inspected server configurations, interviewed Hide.me staff, reviewed deployment procedures, and more. Hide.me didn’t publish the full report, unfortunately, and instead published a summary of the results. The good news is that the summary still contains plenty of detail.

Overall, the audit was positive with Securitum stating: “As a result of the audit, it was confirmed, that declared by Hide.me no-logs policy is indeed applied, and the audit did not reveal any issues on VPN container that could lead to a compromise of user privacy.”

We’re happy to see Hide.me invest in its transparency, but there’s more that could be done. We’d like to see Hide.me undergo more regular audits of different types (covering the provider’s apps, for example) and publish the full report afterwards.

The only blemish on Hide.me’s record we found was a Mac app bug discovered in 2019. The bug possibly allowed a privilege escalation, a type of exploit that malware could use to acquire extra rights on your system, perhaps infect your device, or cause other issues. This is bad as security vulnerabilities go, but it’s not uncommon; NordVPN had three of these reported in 2018.

Track record score: 7/10

Customer support

A lot of free VPNs don’t offer customer support to their user base. The good news is that Hide.me Free bucks this trend, and customers have access to 24/7 technical support.

There are also community forums. These are a handy resource for folks who prefer to do their own troubleshooting, and other users are generally happy to share their own experiences and ideas that you simply won’t hear from customer support. Unfortunately, these forums aren’t as active as they could be, so you may end up waiting a while for a response.

Hide.me Free’s support site contains a huge number of detailed articles, which is great, but there’s not a lot of material for beginners. The FAQ page warns that “port 25 is blocked for security reasons”, for instance, but doesn’t attempt to explain what port 25 is, why it matters, or why a user should care.

Fortunately, if you have any burning questions or want to clarify your confusion, free users get full access to the Hide.me Free support team. We opened a live chat session, reached position 1 in the queue, and an agent joined us within seconds. When we raised an email ticket, we received a helpful reply in under half an hour, which is impressively quick – and a much faster response time than we’ve seen with many paid VPNs.

Customer support score: 8/10

Pricing and plans

As Hide.me Free is the limited version of the full-fat Hide.me subscription, the plan naturally comes with notable omissions that are only available to paying customers. These include:

• Access to 91 server locations
• 10 simultaneous connections
• Port forwarding
• SOCKS5 proxy
• SmartGuard ad, tracker, and malware blocker
• Bolt "Fast Proxy" technology (speed booster)
• Multi-hop

A 2-year plan comes in at $2.69 a month - which makes Hide.me's premium offering one of the more reasonable options on the market. Still, Surfshark has it beat at $1.99 a month and a long list of innovative security-boosting tools. In comparison, Hide.me doesn't quite stack up.

Pricing and plans score: 5/10

Should you use Hide.me Free?

Hide.me Free does a decent job of holding its own against other free providers on the market, but the truth is that you can get a lot more for nothing elsewhere. The clunky Windows dashboard really lets the service down – other providers do it better.

On the other hand, if you can handle having a single device connection and deal with a few hiccups during setup, Hide.me Free’s customizable tools and features are some of the best on the market.

Being able to use the service without handing over an iota of personal information is an impressive plus, too. So, if you’re looking for a free VPN that’ll have your back during your day-to-day browsing, with an audited no-logs policy, Hide.me Free could be worth investigating.

Overall score: 64/100

Hide.me Free Alternatives