MobileHelp, founded in 2006, is a leading provider of M-PERS (Mobile-Personal Emergency Response System) technology. Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. Its mission is to provide personal protection and peace-of-mind both at home and away. 

In the United States, manufacturing medical alert systems requires approval from the Food and Drug Administration (FDA), and only a handful of companies are capable or willing to undergo this rigorous process. As a result, many companies offer similar medical alert systems, lacking innovation and differentiation. 

One notable exception is MobileHelp, which stands out as one of the few companies with FDA approval. MobileHelp's in-home and mobile medical alert systems have gained widespread recognition and are among the most widely used in the market.

MobileHelp: Medical alert systems

Here is a breakdown of the packages the company offers: 

MobileHelp Classic: The CBS2 is the most popular in-home system on the market because of its excellent speaker and the LCD display. It connects to a cellular signal rather than use a landline and features easy to use buttons and a display. The pendant range isn’t great. In our tests, it averaged about 86 feet. However, for an in-home system, 86 feet is actually perfect. Any further and you should get a mobile medical alert system. It has a monthly monitoring fee of $19.95, with no equipment cost or activation fee.

MobileHelp Wired Home: Recently added to MobileHelp’s line of systems, the Wired Home is a traditional in-home system, connecting to a landline. This is ideal for homes where cellular signals are unreliable. The pendant range on this is also much greater than the Classic. It has a monthly monitoring fee of $26.95 when paid monthly, with a discount with a longer commitment, and no equipment cost or activation fee.

MobileHelp Solo: The GPS mobile medical alert system, with fall detection for an extra fee. It includes a wireless pendant, allowing you to use the Solo like an in-home system while it charges. The monthly cost is $41.95 per month.

MobileHelp Micro: A smaller mobile alert system. It features GPS, is waterproof for use in the shower, and has an automated test button. It has a cost of $39.95 per month.

MobileHelp Touch Duo: A medical alert tablet, the first of its kind. This system is ideal for seniors who are tech savvy. It provides games to help with mental acuity, pictures of family, medication reminders and more. While it’s the most expensive option at $54.95 per month, the value it provides for the price is excellent. 

Remember to choose the plan that best suits your needs and budget. Also, consider subscribing to MobileHelp Connect Premium for an additional $6 per month as it offers benefits such as equipment insurance, caregiver GPS tracking discounts, and other savings.

MobileHelp: Emergency response center

MobileHelp has partnered with Rapid Response, the 2016 monitoring center of the year recipient awarded by the Central Station Alarm Association. With monitoring centers strategically located in New York and California, Rapid Response possesses ample redundancies and leverages cutting-edge monitoring technology. While MobileHelp does not operate its own emergency response center, you can be confident that they have partnered with one of the top emergency response companies in the United States.

During the first round of three-week daily testing, MobileHelp's call response time averaged 53.12 seconds. The second round saw a slight improvement, with an average response time of around 45 seconds. Both of these times were roughly average compared to other services partnered with Rapid Response. For context, the average response time for all services in the first round was 69.58 seconds and 52 seconds in the second round. It's worth noting that GreatCall had the fastest response times, averaging 20 seconds in the first round and 15 seconds in the second.

Our assessment indicated high satisfaction with the call quality. The emergency personnel from Rapid Response showed expert training and received top ratings. They persistently displayed a compassionate attitude, verified our identity through questions, and repeatedly inquired about our need for assistance.

MobileHelp is known for manufacturing widely used PERS devices in the industry. They stand out by being one of the few companies that consistently develop new products, such as the Smart and the Touch. However, their marketing and sales strategies are not particularly unique. While their marketing efforts are intense, with multiple pop-ups on their website, the company maintains transparency. Unlike many medical alert companies, MobileHelp provides all necessary information to facilitate informed purchases without requiring conversations with sales representatives. This approach indicates their confidence in the quality of their products and services.

MobileHelp: Support

MobileHelp offers a number of ways to reach out through them. Direct phone support is available at 1.800.809.9664, although the hours of operation are not listed. There are no other direct support methods we found, so no email, support portal or chat.

On the self support side, there is a pretty lengthy FAQ covering a wide breadth of topics, and we note that some of it is presented in video format. We also liked the “Quick Start Activation Guide” to help new users get running easily.

MobileHelp: Final verdict

MobileHelp stands out as a top choice for the best manufacturer of medical alert systems. The company's in-home Classic system and Solo mobile GPS system are extensively used by other services, making them widely recognized and trusted. Choosing MobileHelp offers significant savings compared to other providers, particularly if you opt for the annual payment plan instead of monthly installments.

MobileHelp collaborates with Rapid Response, an exceptional emergency call center. While we would prefer faster emergency response times, the high quality of the calls, coupled with the reliable systems, results in an excellent product that seniors can depend on.

Additionally, MobileHelp's commitment to innovation through compact devices and tablets sets them apart in the industry. They continuously push the boundaries of medical alert technology, making them a brand worth watching for seniors seeking advanced solutions.

We've also listed the best medical alert with GPS tracking, and the best medical alert smartwatch.

Founded to guarantee the safety of its founder's grandmother, Medical Guardian has become a prominent provider of medical alert systems and monitoring services, enabling individuals to live independently and securely. With over 310,000 satisfied customers, Medical Guardian provides customers with dependable support through phone, email, chat, and a convenient online portal. The company's accreditation from the Better Business Bureau further solidifies its reliability.

Our comprehensive review of Medical Guardian showcases how the introduction of the Medical Guardian Freedom smartwatch and the Family Guardian caretaker tracking system have positioned Medical Guardian among the leading choices in the market.

Medical Guardian: Medical alert systems

Medical Guardian provides various medical alert systems beyond the standard services. 

Let's examine each system:

MGClassic: An affordable in-home landline system with a wireless pendant boasting the longest range tested. However, greater range may not always be advantageous as it can impede effective communication with emergency responders when far from the base station.

MGHome Cellular: An in-home system utilizing a cellular network. It's the well-known Mobilehelp CBS5 system, featuring exceptional speaker quality, providing clear and loud audio for seamless communication with emergency responders.

MGMini: A reliable mobile pendant-style device that includes GPS location tracking, making it easier and faster for EMTs to locate you in an emergency.

MGMini Lite: Another mobile system with GPS and Wi-Fi location tracking, providing a more precise determination of your location when help is needed. It's conveniently designed as a wrist style, similar to a watch.

MGMove: The most stylish option, a sleek smartwatch with a color display and up to 24 hours of battery life. Unlike most smartwatches, it doesn't require a smartphone connection due to its cellular capabilities. It offers excellent audio quality, text-to-speech capabilities, and even additional apps like a weather forecast. Notably, it's user-friendly, making it accessible for those unfamiliar with smartwatches or smartphones, while providing more than just a safety net. Its non-medical alert appearance makes it appealing to many seniors.

Unfortunately, the pricing for the plans for these devices is opaque, and requires company contact. We prefer some transparency on this allowing seniors to cross shop the prices and stay within their budget.

Medical Guardian: Emergency response center

In our evaluation, Medical Guardian outperformed most services by promptly answering emergency calls in less than 30 seconds on average. Their response time consistently ranked among the fastest in every round of testing, although it was not always the absolute fastest. This impressive performance is largely attributed to the high-quality call center they have partnered with, ensuring prompt assistance in critical situations. 

In addition to the emergency response speed, we analyzed the call quality. The quality of the calls was consistently excellent, which is primarily due to the call center partnered with Medical Guardian. In comparison, some emergency response centers had inconsistent scripts and disinterested operators. However, Medical Guardian had operators who followed an effective script, and they sounded genuine. They repeatedly asked if we needed assistance and confirmed our identity, which is a small but impactful security measure.  

Medical Guardian: Medical alert service

Medical Guardian is known for its "Client Support" department, emphasizing customer service. However, while the assistance provided is commendable, we find the marketing approach to be somewhat overly assertive. While we understand that every business aims to drive sales, the marketing tactics employed at times seem excessive. 

We took the risk assessment, expecting a call from a "safety specialist" or a third-party consultant. We were surprised to receive a call from a sales representative. Despite answering all questions with responses indicating no risk (no falls, no medical issues, no medications, regular exercise, and no need for mobility assistance), the representative still recommended the purchase of the Classic Guardian. We would have preferred the assessment's conclusion to be something like "Congratulations! You don't need a medical alert system."

In terms of support options, the first and only route is to contact them at the Customer Service number, 1-800-313-1191, which is available Monday to Friday  9:00 am to 8:00 pm EST, reduced hours on Saturday and closed on Sunday. For other direct support options, we did not find a direct email, a chat, or a support portal.

On the self support side, we did find some FAQ’s, along with videos, and a customer portal. We did not find other content, such as online guides, whitepapers, or a blog. 

Medical Guardian: Final verdict

Despite appearing like just another medical alert company, Medical Guardian stands out due to the addition of the Freedom Guardian smartwatch and the Family Guardian activity tracking system. These unique features set Medical Guardian apart from its competitors.

When you combine these options with impressive US-based emergency call performance that is quite fast, the choice of Medical Guardian becomes compelling. 

The pricing of the plans needs to be more transparent, but we like the wide choice of devices from this provider. It is no wonder Medical Guardian has earned recognition as one of the leading medical alert systems in the market, and should be considered for your needs.

We've featured the best medical alert with GPS tracking.

GPSWOX, a leading global fleet management company established in 2012 and headquartered in London, UK, provides comprehensive GPS fleet tracking and fleet management solutions for over 3500 businesses and individual consumers spanning 123 countries.

Their advanced vehicle tracking software, compatible with a wide range of GPS trackers, delivers precise real-time vehicle location monitoring, efficient fleet dispatch, comprehensive fleet monitoring, and enhanced driver and vehicle safety features. These capabilities empower businesses to optimize their operational efficiency and significantly reduce the overall costs associated with managing a commercial fleet.

GPSWOX goes beyond its core fleet management solutions by offering a white-label, cloud-based vehicle tracking software platform. This platform is designed to empower entrepreneurs and businesses to launch and manage their own independent vehicle tracking ventures. The cloud-based nature of the platform and its white-label capabilities mean that these businesses can operate virtually anywhere in the world without the need for extensive infrastructure or technical expertise. By leveraging GPSWOX's technology and support, they can focus on building their customer base and providing localized vehicle tracking services.

GPSWOX: Pricing

GPSWOX operates on a software-as-a-service (SaaS) model, providing its GPS tracking and fleet management software to businesses without requiring them to purchase proprietary hardware. This allows for flexibility and compatibility with a wide range of GPS devices already on the market.

The pricing structure for GPSWOX is modular, allowing businesses to choose the specific add-ons and features that align with their needs. This approach avoids unnecessary costs for features that may not be relevant to a particular business. Some potential add-ons could include real-time tracking, geofencing, driver behavior monitoring, fuel consumption tracking, and maintenance scheduling.

GPSWOX, a sophisticated GPS tracking and fleet management software hosted on secure GPSWOX servers, offers potential users the opportunity to explore its comprehensive features through a 30-day free trial period. This trial allows businesses and individuals to assess the software's suitability for their needs without any financial commitment. Additionally, GPSWOX provides a 100% money-back guarantee, ensuring customer satisfaction and confidence in their purchase.

The pricing structure for GPSWOX is designed to accommodate varying requirements and scales of operation. The basic package starts at $99 per month, offering unlimited users and the ability to track up to 100 assets. This option is ideal for small to medium-sized businesses with a limited number of vehicles or equipment to monitor. For larger enterprises with more extensive fleets, the $199 per month package allows for tracking up to 500 objects, while the $290 per month package extends the tracking capacity to 1,000 objects.

In addition to the monthly subscription plans, GPSWOX may also offer a lifetime subscription package for a one-time discounted payment of $4,990. This option could provide significant long-term cost savings for businesses with ongoing GPS tracking needs. The lifetime subscription eliminates the need for recurring monthly payments and ensures continuous access to the software and its updates.

Overall, GPSWOX presents a compelling solution for businesses and individuals seeking reliable and scalable GPS tracking and fleet management capabilities. With its flexible pricing options, free trial, money-back guarantee, and potential lifetime subscription, GPSWOX caters to a wide range of users and budgets.

There are several plans available for small businesses and individuals. The Lite plan allows for single object tracking at $2.99 per month, billed annually. The Basic plan offers tracking for up to 5 objects at $9.97 per month, also billed annually. For those needing to track up to 50 objects, the Pro plan is available for $49 per month, with the option for monthly billing. Lastly, the White Label plan provides unlimited object tracking for $99 per month, billed monthly.

GPSWOX used to offer monthly subscriptions for their Android and iOS fleet tracking apps at $49 and $84 per month, respectively. They no longer offer these monthly subscriptions and have switched to lifetime subscription plans for their Mobile Phone Tracker App and GPSWOX Mobile Client App. Additionally, GPSWOX charges extra fees for mobile vehicle tracking, a practice that sets them apart from their competitors.

GPSWOX: Features

GPSWOX is a comprehensive and cost-effective fleet management solution designed to cater to the needs of organizations across various sizes and industries. Its primary goal is to assist these organizations in optimizing fuel consumption, safeguarding their valuable assets, and effectively managing their workforce.

The user-friendly software provided by GPSWOX empowers users to access detailed and precise information with minimal effort. This information can include real-time vehicle location, driver behavior, fuel consumption, and maintenance alerts. By providing this data in an easily digestible format, GPSWOX enables organizations to make informed decisions that can lead to significant cost savings and improved operational efficiency.

One of the key strengths of GPSWOX is its versatility. The solution is not only suitable for businesses with large fleets but also for smaller fleets and even individuals and families. This adaptability is further enhanced by the company's flexible and transparent pricing structure, which includes no contract obligations and offers the same features across all pricing tiers. For those seeking additional customization, optional add-ons are also available.

In summary, GPSWOX is a powerful and adaptable fleet management solution that provides organizations with the tools and insights they need to optimize their operations and reduce costs. Its user-friendly software, comprehensive feature set, and flexible pricing make it an attractive option for businesses of all sizes and industries.

Some of the key features of GPSWOX’s solution are:

Real-time tracking: GPSWOX provides real-time location tracking for a wide range of assets, including vehicles, mobile devices, individuals, and bicycles. This enables users to monitor the current location and movements of their valuable assets at any given time.

For fleet management, GPSWOX offers detailed insights into fleet activity, including vehicle speed, fuel consumption, precise address location, and a comprehensive journey history. This information empowers fleet managers to optimize routes, monitor driver behavior, and improve overall fleet efficiency.

To visualize and analyze location data, GPSWOX provides three map views: Google Maps, Satellite view, and OpenStreetMaps (OSM). These different map views cater to various user preferences and offer different levels of detail, allowing users to choose the most suitable view for their needs.

Notifications and alerts: GPSWOX provides instant alerts and notifications in response to events such as vehicle theft, speeding, unauthorized stops, and a vehicle entering or leaving a geo-zone.

Reports: GPSWOX offers a variety of downloadable reports based on date and GPS tracker name. These reports include information on driving time, rest stops, mileage, fuel usage, and more. Additionally, users can download comprehensive and group reports.

Fuel savings: Real-time fuel usage data provided by GPSWOX allows businesses to monitor and control fuel costs. By receiving alerts and reports on aggressive driving behaviors such as rapid acceleration, speeding, and excessive braking, businesses can reduce fuel consumption by 5% to 15%. Additionally, fuel monitoring helps prevent driver fraud and allows for convenient fuel level checks.

Geofencing: Geofencing technology provides businesses with a powerful tool for monitoring and managing the location of their assets. By establishing virtual boundaries, or "geofences," around specific areas, businesses can receive real-time alerts whenever a vehicle or other asset enters or exits the designated zone. This capability allows administrators to maintain heightened awareness of asset movements, enabling prompt responses to unauthorized or unexpected activity.

For example, a construction company could create a geofence around a job site to ensure that equipment remains within the designated area. If a piece of machinery were to be moved outside the geofence, perhaps indicating theft or unauthorized use, the system would immediately generate an alert, allowing the company to take swift action to recover the asset. Similarly, a logistics company could use geofencing to track the movement of its delivery vehicles, ensuring that they adhere to planned routes and schedules.

In addition to enhancing security and operational efficiency, geofencing can also be leveraged to improve customer service. For instance, a retailer could use geofencing to send targeted promotions to customers' smartphones as they enter a specific store or shopping center. By delivering relevant and timely offers, businesses can enhance the customer experience and drive sales.

GPSWOX has received numerous awards, including the Expert's Choice by FinancesOnline Award, the Supreme Software Award, and the Great User Experience Certificate, for providing its users with a superb experience.

GPSWOX: Support

GPSWOX provides technical support 24/7 via email. General inquiries can be made by email or by phone from 9am to 9pm (GMT+2). Free calls can also be booked through a contact form, with responses expected within 24 hours. The GPSWOX sales team can be contacted by email and is available 7 days a week from 9am to 9pm (GMT+2).

Customers can also find support on the GPSWOX website, where they can access FAQs, user guides, and videos. Although GPSWOX has a YouTube channel with many videos, it is not updated frequently.

GPSWOX: Final verdict

GPSWOX, a user-friendly cloud-based fleet management solution, is globally accessible and features a simple pricing structure that supports businesses that operate internationally. The platform offers convenient and comprehensive fleet management capabilities and is compatible with most existing telematics systems, eliminating the need for additional hardware purchases.

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ZyDoc Medical Transcription established in 1993 in Islandia, NY, aims to enhance physician efficiency through technology and services. Dr. James Maisel, an ophthalmologist, founded the company and continues to serve as its Chairman and CEO. ZyDoc's notable achievements include developing one of the first multimedia electronic medical records (EMRs), which was later acquired by the US Department of Defense. ZyDoc's customer base includes prestigious organizations such as the Surgical Arts Centre, Aetna, and the Island Eye Surgicenter.

ZyDoc Medical Transcription: Features

ZyDoc's dictation feature is a cornerstone of its functionality, streamlining clinical documentation transcription for physicians. With clinicians dictating at an average rate of 100 words per minute, as indicated by ZyDoc, and considering that few physicians can type at that speed, dictation emerges as a superior method compared to typing. ZyDoc reports a significant increase in speed with dictation, representing a notable 61% improvement.

One of the most essential factors to consider when using dictation is accuracy. ZyDoc stands out in this aspect as each file undergoes a two-step process. The first step is transcription, followed by editing. It's important to note that these steps are performed by different professionals, and all editors are based in the US, which contributes to this service’s impressive accuracy rate starting at 98% even on their lowest tier. 

Another key distinction is that the transcription is done by real medical transcriptionists with a "Closed-Loop Feedback and Quality Assurance Process," not just relying on computer voice recognition like some services use to cut costs. This process ensures the removal of "filler words" such as "Um" during transcription, resulting in a polished and accurate document.

With ZyDoc, users can choose from several dictation methods to accommodate their preferences. These methods include a toll-free number, a handheld digital voice recorder with included submission software, or a smartphone dictation app compatible with both iOS and Android platforms.

Additionally, the entire process adheres to HIPAA compliance standards, ensuring that files are encrypted to 128-bits and audio files and transcribed documents are securely stored at an online data center.

ZyDoc Medical Transcription: Drawbacks

Generally, user reviews of the ZyDoc Medical Transcription Service are positive, though there are some criticisms. One of these is that the ZyDoc server can sometimes be overloaded and busy, leading to delays in uploading documents. Additionally, there is a request from one office for some form of notification, such as an email, when a dictation is completed, rather than requiring the user to log in and search for that information. 

Another complaint is that when office staff using ZyDoc are interrupted—a common occurrence in busy multitasking environments—is that they lose their place in what they were doing, such as downloading completed dictations, as they get logged out. 

ZyDoc Medical Transcription: Support

ZyDoc offers 24/7 support through either a toll-free phone number or a contact portal. For self-help options, there is a FAQ and a blog. While both direct and self-support options could be more comprehensive, the basics are covered. 

ZyDoc Medical Transcription: Pricing

Unlike many competitors that provide no pricing info, ZyDoc eagerly shares this information, and offers a great choice among four tiers of plans.

At the most basic level, SpeechDoc offers a 98% accuracy rate for dictations under 15 minutes with a 24-hour turnaround time. This service is fully HIPAA compliant, with typists located offshore and editors based in the United States, with all editors undergoing background checks. It includes a single letterhead and allows for up to four templates. The cost is a straightforward $0.14 per line, with no faxing surcharge. However, there is an additional $0.10 per minute surcharge for using their toll-free number for dictations, and additionally, STAT dictations incur a surcharge that doubles the cost.

The SpeechDoc Standard plan offers enhanced features compared to the basic plan. With an accuracy rate of 98.6%, two letterheads, and up to 8 templates, it provides more customization options. The key differentiator is the Automated EHR Section-Level Insertion, which effortlessly integrates documents into your EMR, making it worth the higher cost of $0.165 per line. Additionally, the STAT dictation surcharge is reduced to 75%, offering a cost-effective advantage.

Moving up to the next tier is SpeechDoc Professional, with the higher cost of $0.20 per line. This tier raises the guaranteed accuracy rate up to a lofty 99%, and a key benefit is that both the typists and the editor are both US based, and background checked. The turnaround time also drops to 12 hours, and the STAT surcharge also drops to 50% additional. The included letterheads increase to 4, the templates rise to 12, and there are no surcharges for toll free number dictations.

At the top tier is SpeechDoc Enterprise, which costs $0.25 per line. This tier includes all the features of the lower plans, along with more templates and the highest accuracy of 99.6%. The significant advantage of this tier is that there is no additional charge for STAT dictations, with a maximum turnaround time of less than 4 hours.

Regardless of the plan chosen, clinicians have the flexibility to dictate accurately from anywhere, at any time. Furthermore, a 14-day free trial is also offered.

ZyDoc Medical Transcription: Final verdict

If a facility is in the market for a medical transcription service, ZyDoc offers various features that may be appealing. These include a selection of dictation devices, tiered plan options, professional transcriptionists, and readily available support. However, some potential drawbacks to consider include additional charges on lower-tier plans, particularly for using the toll-free number, offshore transcription at lower tiers, and a lack of notifications for completed documents. Ultimately, ZyDoc provides an affordable solution, and the free trial allows facilities to assess its suitability for their needs. 

We've listed the best medical alert smartwatch and the best medical alert with GPS tracking.