Lifeline is perhaps the most recognizable name in the medical alert industry (formerly known as Philips Lifeline), behind only Life Alert. In 1972, gerontologist Andrew Dibner envisioned a personal emergency response system for older adults, and in 1974 The Dibners founded Lifeline Systems and expanded their business to hospitals and other healthcare organizations in the U.S. and Canada. Lifeline grew and went public in 1983 introducing advancements such as waterproof personal alert buttons and centralized Response Center operations. Technology progressed again, and in 2010, Lifeline introduced automatic fall detection technology. Connect America acquired Lifeline in 2021, with Philips maintaining an equity stake, with the combined business offering an enhanced personal emergency response system portfolio.

In our evaluation of Lifeline's medical alert systems, we hoped for a more remarkable performance. While the company provides systems not commonly offered by others, which is commendable, the overall structure closely resembles other services, including landline, cellular, and mobile packages. However, the performance and pricing aren't sufficiently distinctive.

Philips Lifeline: Medical alert systems

Our tests revealed that HomeSafe has the most extended average range among medical alert systems, spanning 149 feet. We conducted the testing in an apartment complex with multiple walls and floors separating the pendant from the base station. This range allows users to move a considerable distance from the base station and still make an emergency call. Notably, the average range for other systems was around 77 feet. While 149 feet may be an extensive range for some seniors, it demonstrates HomeSafe's exceptional signal strength and reliability.

Bear in mind that the more you move away from the base station, the less likely you are to successfully communicate with the emergency operator. On the one hand, if the operator cannot effectively communicate with you, they will dispatch an ambulance. On the other hand, you may easily receive a false alert from this distance and be completely unaware that your pendant has called for help, particularly if you are using a fall detection pendant. 

Although the HomeSafe has excellent audio quality, the lack of loudness compared to the MyTrex and MobileHelp CBS-02 raises concerns about its long range capabilities. However, the clarity of the audio is a redeeming factor.

The On the Go mobile solution, a mobile medical alert system, provides a substantial improvement over its predecessor. Unlike the previous GoSafe, which combined a mobile system with an in-home system, the On the Go mobile solution features a better speaker and a similarly shaped "pill" device that is aesthetically more pleasing to wear and use than most other mobile medical alert systems we've tested, although some seniors may prefer a smartwatch. This resolves the communication issues we experienced with the pendant in the previous model.

Through a series of simulated falls, the On the Go mobile solution's fall detection showed average performance. We evaluated the pendants' sensitivity and accuracy, and the auto fall feature functioned approximately 50% of the time. While not being overly sensitive, this strikes a balance between false alarms and reliable fall detection.

Philips Lifeline: Emergency response center

The Lifeline website previously claimed a  22-second average response time from the moment a user presses the help button to when they are answered by an operator, but this has been subsequently removed. Our testing, however, revealed a different experience. In the first round, the average response time was 54 seconds, making it the seventh fastest among the services tested. GreatCall, for comparison, had an average of 20 seconds. In the second round, Lifeline averaged 49 seconds, which is roughly average. As we never encountered a response time close to 22 seconds, it is fair that the claim of 22 seconds has been removed. 

We also weren’t impressed with the quality of the calls. Lifeline’s operators were often difficult to understand, as they often spoke fast or with a strong accent, resulting in many requests to repeat themselves. In some cases, the operators sounded bored, speaking in a monotone reserved for those with little interest in what they’re doing. 

Philips Lifeline: Medical alert service

Lifeline's medical alert systems are manufactured by the company itself, which is a unique feature that sets it apart from other services. However, the training and quality of these systems left us unimpressed. Furthermore, the pricing erodes any potential value that these features might have. Additionally, the company owns and operates its own monitoring center, which means it has complete control over the training and quality of the staff.  

The Philips Care app, included with every medical alert system, offers a centralized platform for caretakers and family members. Through the app, family members can check in on you remotely and receive text notifications whenever you press the help button, keeping you connected and supported. You can also check on the charge status of the battery. 

Philips Lifeline: Cost comparison

After its acquisition, Lifeline has become one of the most competitively priced medical alert services. The HomeSafe landline system's monthly fee of $29.95 is average, while the cellular version costs $39.95 per month, comparable to other in-home cellular systems. It's worth noting that adding the AutoAlert fall detection feature will increase the monthly cost by $10. Each package has an activation fee of $99.95. 

Philips Lifeline: Support

In line with industry standards, the company offers only a direct support phone number, 1.800.635.6156. However, the support hours and days of operation are not provided. The support options are limited mostly to this phone number, as we could not find access to a chat, email, fax, or a portal for submitting a ticket, but we did find that support is available through a phone app.

On the self-support front, the company provides some useful resources, including quick setup guides for each device and FAQs related to setup and billing issues. Notably, the company offers a satisfaction guarantee to instill confidence in customers. 

It is also not reassuring that Lifeline had a cybersecurity incident in 2022, with a potential breach of personal info. While this company indicates that it has provided free credit monitoring, and also enhanced its security, it still gives us pause.

Philips Lifeline: Final verdict

Lifeline has the resources to develop and manufacture medical alert systems that no other service uses. This alone makes it an interesting option in a sea of medical alert clones, but the overall performance and pricing fails to stand out. 

Despite owning their own monitoring center, the quality and speed of the calls simply doesn’t compare to most of the services we tested. And while the range of the wireless pendant of the HomeSafe was impressive, the cost of the packages is only average. To put it simply, look carefully when choosing a medical alert system and consider all the options.

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Based in Minneapolis, Minnesota, Livewell Alert is dedicated to providing medical alert systems and wellness services to individuals and healthcare organizations. Their focus is on empowering seniors and at-risk individuals to live longer, healthier, and more independent lives in their own homes. Through advanced technological solutions like the Mini, WellBe, and Mobile, Livewell Alert allows its clients to live with comfort and security.

In addition to offering products, Livewell Alert goes above and beyond by delivering exceptional customer service, providing innovative wellness support, and eliminating equipment costs, contracts, and setup fees. Their commitment to exceptional service sets them apart.

Among their offerings, Livewell Alert features the popular MyTrex MXD in-home system, compatible with both landline and cellular networks. Known for its loud speakerphone, the MyTrex system rivals options like MobileHelp CBS-02. The company also offers two cutting-edge mobile medical alert systems: the Belle Mobile Alert and the Numera Libris, which includes fall detection technology, providing an extra layer of protection.

Livewell Alert: Medical alert systems

The MyTrex MXD is a prominent medical alert system for indoor use. Its pendant range is around 600 feet, but our tests showed an average of approximately 77 feet. The system features a powerful speaker that outperforms competing medical alert systems. This is a significant advantage, especially if you have fallen in a room far from the base station. However, the exceptionally loud speaker can sometimes lead to damage to the speaker itself.

After testing multiple MyTrex systems from different services, we observed significant variation in audio clarity. We speculate that this inconsistency is influenced by the system's circulation and age. When customers cancel their subscriptions, the returned systems are cleaned and resold. Consequently, audio quality may deteriorate over time due to extensive usage. To ensure satisfaction, we advise testing the audio quality and returning the system if it does not meet the desired standards.

Livewell Alert offers three mobile systems, including the widely used Belle and Numera Libris. The iHelp 3G, a relatively new system, is comparable to the others but provides unique features. Like the other systems, it includes GPS tracking and fall detection. Additionally, it sends text alerts to designated family members when the help button is pressed.

Among the mobile medical alert systems we have evaluated, the Numera Libris is a prominent choice, standing out as the most well-received mobile alert device. It boasts an exceptional speaker, delivering audio with remarkable quality. Furthermore, the device features a highly effective fall detection sensor. However, the GreatCall Lively Mobile is the sole mobile system in the market that surpasses the Numera Libris in terms of performance.

The Numera Libris is a bulky mobile medical alert system. It comes with a cumbersome belt clip that is challenging to use and uncomfortable to wear. Alternatively, you can wear it around your neck, but its size makes it uncomfortable and not discreet.

Livewell Alert: Emergency response center

LiveWell Alert's call center performance was mediocre, with an average response time of 56 seconds during the first round of daily tests. While faster than the overall average, it lagged far behind GreatCall's 20-second average. In the second round of testing, LiveWell Alert improved to 47 seconds on average, but again, this was only marginally better than the overall average. Meanwhile, GreatCall further improved to a remarkable 15 seconds per call.  

The quality of the monitoring center’s calls was generally satisfactory, but there was room for improvement. The operators were attentive, spoke clearly, and inquired about the caller's well-being multiple times. However, the lack of identity confirmation raised concerns. Confirming the caller's identity is a crucial security measure, as medical alert systems can be used to discreetly alert operators in emergency situations, such as home invasions or senior abuse. By confirming the caller's identity, the operators can look for red flags that might indicate that the senior loved one is in a compromised situation.  

Livewell Alert: Pricing

Livewell Alert offers three main medical alert system options, each with different features and pricing:

The first is Mobile Alert (iHelp 3G) at a price of $33 per month. It features a landline-based system with cellular backup, fall detection, and two-way communication with the emergency response center. We also like that the device is water-resistant, with a long battery life.

Next up is the Mobile Alert plan at a price of $39 per month. The notable features include a mobile device with GPS and Wi-Fi for location tracking, that no cell phone or service is required, and has fall detection. It has two-way communication with the emergency response center, is water-resistant, and has a long battery life. Finally it has a caregiver app with notifications and messaging.

At the top is the mobile alert watch (Numera Libris) at a cost of $49 per month. The includes all features of the Mobile Alert system, and adds medication reminders, appointment reminders, social event reminders, and has a touchscreen display.

Also keep in mind that Livewell Alert offers discounts for paying annually or semi-annually, with no additional fees for activation, shipping, or service charges. Finally, they offer a 30-day money-back guarantee.

Livewell Alert: Support

Support for Livewell Alert has some options starting with phone support at 1-888-358-6667; the hours are not listed. The other direct support option is for a support portal. We did not find chat, and it is not clear if the direct email we found is only for sales or also support. 

There is some limited self support including a blog. However, it was last updated in 2020. There is also a FAQ for over a dozen topics, including if the pendant can be used in the shower (the answer is yes).

Overall, we were also impressed with the customer service. Livewell Alert certainly goes out of their way to make sure you have all the information you need. We were never pressured to buy unnecessary add-ons and we weren’t funneled into an upsell call when we wanted to cancel the account. Overall, if one thing stands out with Livewell Alert, it’s the customer service.

Livewell Alert: Final verdict

Livewell Alert presents the well-known MyTrex in-home medical alert system with cellular and landline connectivity. This system is a suitable choice with a loud speaker, however, the audio quality can be inconsistent, ranging from good to poor.

In addition to the MyTrex, Livewell Alert offers three mobile medical alert systems. While all three systems are good options, they are not as competitively priced or perform as well as the GreatCall Lively Mobile. The new iHelp 3G is the most affordable option, but the cost increases substantially with fall detection. The Belle has a good speaker and is moderately priced, while the Numera Libris is an outstanding mobile medical alert system with reliable fall detection, although it might be bulky for some individuals.

Overall, Livewell Alert provides good medical alert systems with above-average performance, but the company does not particularly excel in any specific area compared to its competitors.

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In the realm of medical alert services, RescueTouch stands apart as a unique and innovative option. The company, now known as Florida Health Alert and Technology, has recently expanded and rebranded to focus on telehealth solutions, with RescueTouch being a key facet of its offerings. What sets RescueTouch apart is its specialized focus on providing a single, feature-rich mobile GPS device that empowers individuals to live safely and independently in their homes.

In our comprehensive RescueTouch review, we highlight the exceptional Chit-Chat feature, which is a unique offering that allows senior couples to communicate with each other like walkie-talkies through the device. This innovative feature enhances communication between senior loved ones, making it an ideal solution for couples who want to stay connected and feel safe. The Chit-Chat feature is a standout characteristic that sets RescueTouch apart from other medical alert systems, solidifying its position as our top choice for the best medical alert system for senior couples.

RescueTouch: Medical alert systems

RescueTouch provides a single mobile medical alert system with various features. The device is waterproof, has GPS capabilities, and can detect falls. It comes in various colors and connects to either AT&T or T-Mobile.

Multiple packages are available to suit different needs:

Family Response: The device calls a family member or neighbor for assistance instead of an emergency response center.

Family Response with Fall Detect: This package adds fall detection to the Family Response package.

Chit-Chat Twin-Pack: Allows two devices to chat with each other while also contacting family members or neighbors. 

9-1-1 Direct: Calls 911 directly; it is the most affordable medical alert system on the market.

The Whole Shebang!: Includes everything from family connection to fall detection and connects to an emergency response center instead of 911, although direct 911 calling remains an option.

Chit-Chat Monitored: Can contact an emergency response center while also providing a chit-chat feature with an added device.

We also like that the pendant is waterproof, does not need a landline, and is lightweight.

Throughout our testing, the RescueTouch seldom encountered any problems. Initially, we believed we had received a defective unit due to its inability to charge. However, we eventually discovered that it requires a firm push into the docking unit, accompanied by a perceptible vibration, to initiate charging. Notably, we did not experience any false alerts with the RescueTouch. The only other service that makes a similar claim is GreatCall. 

While the RescueTouch speaker quality could be improved in terms of clarity and loudness, it is adequate for effective communication. Compared to other mobile medical alert systems with larger speakers, it falls short in terms of clarity. However, RescueTouch excels in fall detection, with an impressive success rate of 70%, which is considerably higher than most fall detection pendants and mobile devices, which are known to be either overly sensitive or miss some events.

RescueTouch: Emergency response center

RescueTouch is associated with AvantGuard, a distinguished monitoring center in Ogden, Utah, where we conducted our service evaluation. AvantGuard also maintains a call center in Rexburg, Idaho, ensuring redundancy in the event of capacity issues. This monitoring center handles various services, including home security, carbon monoxide, and fire. Consequently, the operators receive comprehensive training.

Despite this promising partnership, the performance was underwhelming. RescueTouch's call response times were below average, with an average of 80 seconds in the first round of testing and 85 seconds in the second round. In comparison, GreatCall, a competing service, achieved significantly faster response times, averaging 20 seconds in the first round and 15 seconds in the second round.

The quality of the customer service calls was underwhelming. A significant portion of our requests were handled by indifferent and rushed operators. They neglected to verify our identity and seldom inquired about our well-being. The service was not terrible, but it fell short of expectations. When evaluating an emergency response service, "sufficient" is simply not enough; it needs to be exceptional.

RescueTouch: Medical alert service

RescueTouch stands out in the medical alert and health monitoring industry due to its exceptional service approach. They have opted for mobile systems, which are superior and safer for seniors, eliminating the need for in-home systems. Moreover, RescueTouch offers unique features like the family chat. This allows seniors to easily connect with family members or neighbors through text or calls, making them more likely to press the emergency button when needed. It also acknowledges that not all situations require an emergency response, providing a practical solution for minor assistance. 

The highlight of the service is the Chit-Chat feature, especially appreciated by senior couples living together. This feature allows them to communicate with each other from different rooms, flirting, keeping an eye on each other, or seeking assistance when necessary. Unlike many medical alert services that assume seniors live alone, this service recognizes the needs of senior couples. 

RescueTouch: Cost comparison

RescueTouch offers affordable medical alert packages, including the 9-1-1 Direct package. This package costs just $29 per month and allows users to call 911 with the press of a button. It is a mobile system, which is safer than some in-home landline systems. However, it only calls 911 and does not have features like fall detection or family text alerts.

The company's other packages are similar to those offered by other companies. The Whole Shabang package costs $49 per month and includes fall detection and GPS features. The Chit-Chat package costs $74 per month and includes two devices and allows users to communicate with caregivers. 

RescueTouch: Support

The options for support are limited, and we put our antenna up when we see a phone number for sales, and also an email, but only the latter for support. There is also a support portal, but it is not clear if it is for sales, support, or both. There is also a chat, but it was offline in the late afternoon, while sales stays open from 8 am to 8 pm 7 days a week.

We also did not find any self help options, such as videos, guides, FAQ’s or a forum.

RescueTouch: Final verdict

RescueTouch may be the solution for you if you're dissatisfied with what other medical alert services have to offer because it operates differently from the competition. It only provides mobile medical alert systems and comes with exclusive packages like family monitoring—which lets you call your loved ones when you're in need of assistance—and the chit-chat option, which lets you talk to your spouse. 

RescueTouch's packages vary greatly from other providers, making it challenging to draw comparisons between them. However, we weren't pleased with the phone response times or call quality if you choose to use the full monitoring program. Still, the fall detection was quite good, and the pendant has its advantages like being fully waterproof making this provider worth a close look, especially for an elderly couple.

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Rescue Alert is a family-owned company headquartered in South Jordan, Utah. With over thirty years of experience, they have been setting industry standards through innovation and development of medical alarms and monitoring services. Their mission is to provide peace of mind and independence to seniors and their loved ones. In 1981, Richard Bangerter and others developed their first product, an emergency communication system called SOSTEN. It was a “smart,” stand-alone system that didn’t require monitoring and used existing telephone service lines.

In this Rescue Alert review, we examine the MyTrex MXD, a current home medical alert system manufactured by Rescue Alert for seniors and featuring cellular and landline options. Notably, many medical alert services utilize this system. As such, Rescue Alert and MobileHelp are the prominent manufacturers of medical alert systems in the US. However, we favor the MobileHelp CBS in-home system over Rescue Alert's MyTrex system due to its superior audio quality and pricing.

Rescue Alert: Medical alert systems

Rescue Alert offers a limited product range, featuring only the MXD in-home system and a mobile GPS medical alert system (presently out of stock). The MXD system stands out for its extensive history of usage, spanning decades, originally as a landline system and later adapting to cellular technology. A key advantage of the MXD is its powerful speaker, allowing for clear audio output. Furthermore, it seamlessly integrates with various telecommunication systems, including VoIP, cable, and cellular adapters, enhancing its versatility and compatibility. 

Among the devices we tested, the MXD had the highest volume. It can produce impressive sound, ensuring that your elderly loved one can hear the emergency operator even from a distance of multiple rooms. However, the speakers' quality can be compromised due to the high volume. While the audio was generally excellent, there were instances of distortion. 

When the volume of a medical alert system's speaker exceeds its limits, it can cause distortion, making it difficult to have a clear conversation. This is particularly concerning during emergencies when clear communication is essential. Since medical alert systems are often returned and repackaged for new customers, there is a risk of receiving an old system with worn-out speakers. If the speakers sound poor during test calls it's advisable to return the device and request a new one for better sound quality and reliability.

While Rescue Alert offers the myActive Alert fall detection pendant, our evaluation found it somewhat unreliable. In our tests, the myActive Alert consistently failed to detect falls, even when dropped forcefully. While this wasn't unique among the pendants we tested, as many struggled with sensitivity, it highlights ongoing challenges in this technology's reliability. It appears fall detection pendants still need significant improvement before offering truly dependable results.

Rescue Alert: Emergency response center

In our tests, the emergency call response time for Rescue Alert fell short of the average. Although they were not the slowest to respond (three other services had longer average response times), Rescue Alert was six times slower than GreatCall, which averaged approximately 15 seconds per call. 

The quality of the calls left much to be desired. Each call began by immediately assuming it was an emergency and asking for the address. This approach heightened the anxiety of seniors who were already hesitant to press the help button. To mitigate this issue, it would be better to have an emergency response call that is composed, reassuring, and sincere. Additionally, since we recommend seniors test their medical alert system weekly, the operators should always ask to confirm our identity and address. In some instances, the operators seemed eager to end the call once they learned it was a test, without taking the time to ensure we were okay and not in need of assistance.

Rescue Alert has been around for nearly forty years, making them one of the first medical alert services to hit the market. And as a manufacturer of medical alert systems, they have a big impact on the rest of the industry. We like that they aren’t aggressive with their marketing and they are transparent about their pricing structure and product information. 

Rescue Alert: Cost comparison

In comparison to MobileHelp, Rescue Alert's medical alert systems tend to be slightly more expensive. For instance, their landline system starts at $32.95 monthly, while Medical Care Alert provides the same system for $29.95. While Rescue Alert's price drops to a competitive $29.95 per month with quarterly payments, the initial outlay of $89.85 for three months may not be feasible for seniors on a fixed income. 

Moreover, Rescue Alert's mobile medical alert system, the Rescue Alert GPS, costs around $45 per month, increasing to $54 with fall detection. These prices are comparable to other services, but GreatCall offers a more advanced mobile GPS medical alert system with a faster call response time for $25 per month. 

Rescue Alert: Support

We get a little nervous when we easily find the contact info for the sales department, but not for the service; unfortunately this is the case with Rescue Alert. We find a number designated for sales, but the other just says “Toll free,” which we hope handles the support needs. Similarly there is a direct email that is info@rescuealert.com, which appears more promising for finding out about the product than using it. We did not find a chat, or a support portal.

We also did not find any self help support, so there was no forum, no guides, a FAQ, or how to videos, which is disappointing compared to competitors.

Our customer service interactions have been remarkably positive. In our conversations with representatives, we appreciate the absence of sales pressure, which is uncommon. Representatives are consistently skilled at addressing our questions and never appear evasive. Furthermore, the return policy follows industry standards and is straightforward to navigate. 

Rescue Alert: Final verdict

Among the most well-liked home medical alert systems on the market since 2011, the MXD by Rescue Alert has received a lot of praise. Despite being the loudest medical alert system available, the sound can occasionally become distorted, compromising communication quality. The pendant has a great range, but the fall detection pendant did not meet our expectations.

We were not satisfied with the emergency call center's call quality or response time. Many other services provide quicker responses, so we believe that the call response time, which averaged about a minute, is below average. The operators also lacked the soothing demeanor required to give elderly people the confidence to call when it matters. Overall, given these issues, we recommend users to consider other options in the medical alert category.

We've featured the best medical alert with GPS tracking, and the best medical alert smartwatch.

MobileHelp, founded in 2006, is a leading provider of M-PERS (Mobile-Personal Emergency Response System) technology. Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. Its mission is to provide personal protection and peace-of-mind both at home and away. 

In the United States, manufacturing medical alert systems requires approval from the Food and Drug Administration (FDA), and only a handful of companies are capable or willing to undergo this rigorous process. As a result, many companies offer similar medical alert systems, lacking innovation and differentiation. 

One notable exception is MobileHelp, which stands out as one of the few companies with FDA approval. MobileHelp's in-home and mobile medical alert systems have gained widespread recognition and are among the most widely used in the market.

MobileHelp: Medical alert systems

Here is a breakdown of the packages the company offers: 

MobileHelp Classic: The CBS2 is the most popular in-home system on the market because of its excellent speaker and the LCD display. It connects to a cellular signal rather than use a landline and features easy to use buttons and a display. The pendant range isn’t great. In our tests, it averaged about 86 feet. However, for an in-home system, 86 feet is actually perfect. Any further and you should get a mobile medical alert system. It has a monthly monitoring fee of $19.95, with no equipment cost or activation fee.

MobileHelp Wired Home: Recently added to MobileHelp’s line of systems, the Wired Home is a traditional in-home system, connecting to a landline. This is ideal for homes where cellular signals are unreliable. The pendant range on this is also much greater than the Classic. It has a monthly monitoring fee of $26.95 when paid monthly, with a discount with a longer commitment, and no equipment cost or activation fee.

MobileHelp Solo: The GPS mobile medical alert system, with fall detection for an extra fee. It includes a wireless pendant, allowing you to use the Solo like an in-home system while it charges. The monthly cost is $41.95 per month.

MobileHelp Micro: A smaller mobile alert system. It features GPS, is waterproof for use in the shower, and has an automated test button. It has a cost of $39.95 per month.

MobileHelp Touch Duo: A medical alert tablet, the first of its kind. This system is ideal for seniors who are tech savvy. It provides games to help with mental acuity, pictures of family, medication reminders and more. While it’s the most expensive option at $54.95 per month, the value it provides for the price is excellent. 

Remember to choose the plan that best suits your needs and budget. Also, consider subscribing to MobileHelp Connect Premium for an additional $6 per month as it offers benefits such as equipment insurance, caregiver GPS tracking discounts, and other savings.

MobileHelp: Emergency response center

MobileHelp has partnered with Rapid Response, the 2016 monitoring center of the year recipient awarded by the Central Station Alarm Association. With monitoring centers strategically located in New York and California, Rapid Response possesses ample redundancies and leverages cutting-edge monitoring technology. While MobileHelp does not operate its own emergency response center, you can be confident that they have partnered with one of the top emergency response companies in the United States.

During the first round of three-week daily testing, MobileHelp's call response time averaged 53.12 seconds. The second round saw a slight improvement, with an average response time of around 45 seconds. Both of these times were roughly average compared to other services partnered with Rapid Response. For context, the average response time for all services in the first round was 69.58 seconds and 52 seconds in the second round. It's worth noting that GreatCall had the fastest response times, averaging 20 seconds in the first round and 15 seconds in the second.

Our assessment indicated high satisfaction with the call quality. The emergency personnel from Rapid Response showed expert training and received top ratings. They persistently displayed a compassionate attitude, verified our identity through questions, and repeatedly inquired about our need for assistance.

MobileHelp is known for manufacturing widely used PERS devices in the industry. They stand out by being one of the few companies that consistently develop new products, such as the Smart and the Touch. However, their marketing and sales strategies are not particularly unique. While their marketing efforts are intense, with multiple pop-ups on their website, the company maintains transparency. Unlike many medical alert companies, MobileHelp provides all necessary information to facilitate informed purchases without requiring conversations with sales representatives. This approach indicates their confidence in the quality of their products and services.

MobileHelp: Support

MobileHelp offers a number of ways to reach out through them. Direct phone support is available at 1.800.809.9664, although the hours of operation are not listed. There are no other direct support methods we found, so no email, support portal or chat.

On the self support side, there is a pretty lengthy FAQ covering a wide breadth of topics, and we note that some of it is presented in video format. We also liked the “Quick Start Activation Guide” to help new users get running easily.

MobileHelp: Final verdict

MobileHelp stands out as a top choice for the best manufacturer of medical alert systems. The company's in-home Classic system and Solo mobile GPS system are extensively used by other services, making them widely recognized and trusted. Choosing MobileHelp offers significant savings compared to other providers, particularly if you opt for the annual payment plan instead of monthly installments.

MobileHelp collaborates with Rapid Response, an exceptional emergency call center. While we would prefer faster emergency response times, the high quality of the calls, coupled with the reliable systems, results in an excellent product that seniors can depend on.

Additionally, MobileHelp's commitment to innovation through compact devices and tablets sets them apart in the industry. They continuously push the boundaries of medical alert technology, making them a brand worth watching for seniors seeking advanced solutions.

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Founded to guarantee the safety of its founder's grandmother, Medical Guardian has become a prominent provider of medical alert systems and monitoring services, enabling individuals to live independently and securely. With over 310,000 satisfied customers, Medical Guardian provides customers with dependable support through phone, email, chat, and a convenient online portal. The company's accreditation from the Better Business Bureau further solidifies its reliability.

Our comprehensive review of Medical Guardian showcases how the introduction of the Medical Guardian Freedom smartwatch and the Family Guardian caretaker tracking system have positioned Medical Guardian among the leading choices in the market.

Medical Guardian: Medical alert systems

Medical Guardian provides various medical alert systems beyond the standard services. 

Let's examine each system:

MGClassic: An affordable in-home landline system with a wireless pendant boasting the longest range tested. However, greater range may not always be advantageous as it can impede effective communication with emergency responders when far from the base station.

MGHome Cellular: An in-home system utilizing a cellular network. It's the well-known Mobilehelp CBS5 system, featuring exceptional speaker quality, providing clear and loud audio for seamless communication with emergency responders.

MGMini: A reliable mobile pendant-style device that includes GPS location tracking, making it easier and faster for EMTs to locate you in an emergency.

MGMini Lite: Another mobile system with GPS and Wi-Fi location tracking, providing a more precise determination of your location when help is needed. It's conveniently designed as a wrist style, similar to a watch.

MGMove: The most stylish option, a sleek smartwatch with a color display and up to 24 hours of battery life. Unlike most smartwatches, it doesn't require a smartphone connection due to its cellular capabilities. It offers excellent audio quality, text-to-speech capabilities, and even additional apps like a weather forecast. Notably, it's user-friendly, making it accessible for those unfamiliar with smartwatches or smartphones, while providing more than just a safety net. Its non-medical alert appearance makes it appealing to many seniors.

Unfortunately, the pricing for the plans for these devices is opaque, and requires company contact. We prefer some transparency on this allowing seniors to cross shop the prices and stay within their budget.

Medical Guardian: Emergency response center

In our evaluation, Medical Guardian outperformed most services by promptly answering emergency calls in less than 30 seconds on average. Their response time consistently ranked among the fastest in every round of testing, although it was not always the absolute fastest. This impressive performance is largely attributed to the high-quality call center they have partnered with, ensuring prompt assistance in critical situations. 

In addition to the emergency response speed, we analyzed the call quality. The quality of the calls was consistently excellent, which is primarily due to the call center partnered with Medical Guardian. In comparison, some emergency response centers had inconsistent scripts and disinterested operators. However, Medical Guardian had operators who followed an effective script, and they sounded genuine. They repeatedly asked if we needed assistance and confirmed our identity, which is a small but impactful security measure.  

Medical Guardian: Medical alert service

Medical Guardian is known for its "Client Support" department, emphasizing customer service. However, while the assistance provided is commendable, we find the marketing approach to be somewhat overly assertive. While we understand that every business aims to drive sales, the marketing tactics employed at times seem excessive. 

We took the risk assessment, expecting a call from a "safety specialist" or a third-party consultant. We were surprised to receive a call from a sales representative. Despite answering all questions with responses indicating no risk (no falls, no medical issues, no medications, regular exercise, and no need for mobility assistance), the representative still recommended the purchase of the Classic Guardian. We would have preferred the assessment's conclusion to be something like "Congratulations! You don't need a medical alert system."

In terms of support options, the first and only route is to contact them at the Customer Service number, 1-800-313-1191, which is available Monday to Friday  9:00 am to 8:00 pm EST, reduced hours on Saturday and closed on Sunday. For other direct support options, we did not find a direct email, a chat, or a support portal.

On the self support side, we did find some FAQ’s, along with videos, and a customer portal. We did not find other content, such as online guides, whitepapers, or a blog. 

Medical Guardian: Final verdict

Despite appearing like just another medical alert company, Medical Guardian stands out due to the addition of the Freedom Guardian smartwatch and the Family Guardian activity tracking system. These unique features set Medical Guardian apart from its competitors.

When you combine these options with impressive US-based emergency call performance that is quite fast, the choice of Medical Guardian becomes compelling. 

The pricing of the plans needs to be more transparent, but we like the wide choice of devices from this provider. It is no wonder Medical Guardian has earned recognition as one of the leading medical alert systems in the market, and should be considered for your needs.

We've featured the best medical alert with GPS tracking.