The best note-taking apps help you remember crucial information. It’s often done with physical notebooks, but digital note-taking apps provide an easier way. You already carry a smartphone, so using the same device to take notes makes things convenient. Google Keep is one of the most popular note-taking apps used on smartphones globally.

Initially launched in 2013, Google Keep has amassed tens of millions of users within a short period. Because it’s free to use, Google Keep has become a go-to option for people seeking a simple app to store and manage notes.

But, is Google Keep an ideal note-taking tool for you? What are its unique features, and how does it differ from competitors? I’ve extensively reviewed the app to answer these questions for you. Read on to learn about Google Keep’s features, pros, and cons compared to rival note-taking tools.

Google Keep: Plans and pricing

As I mentioned earlier, Google Keep is a tool you can use at no cost. Google offers it for free, along with various other tools, to keep users attached to its software ecosystem. Anyone with a Google account can enjoy Keep’s features.

However, there’s a catch. Google offers a premium tier for companies that desire collaborative functionalities and access to enhanced features on Google software tools. If your company subscribes to this premium plan, called Workspace, the features of Google Keep don’t change. However, your company can enjoy seamless collaboration on Google Keep and many other Google tools.

Google Workspace has three pricing tiers: Starter, Standard, and Plus. The Starter plan costs $7 per user per month, the Standard plan costs $14 per user per month, and the Plus plan costs $22 per user per month. There’s also an Enterprise Plus plan for large companies that can negotiate custom sales deals with Google’s team.

The Starter plan unlocks 30 GB of storage per account, the Standard plan unlocks 2 TB of storage, and the Plus plan allocates 5 TB to each account. Google Keep’s functionalities remain the same regardless of your plan, but these plans have significant differences in other areas.

Google Keep: Features

Google Keep’s core feature is letting users keep and retrieve notes when needed. It lets you create and organize notes, from shopping lists to personal reminders, phone numbers, and workplace ideas. You can then label these notes for easy retrieval later. For example, you can have separate labels named “work” and “personal” and simply click on any label to find the relevant notes when needed.

To create a note, you have various options: a plain note, a list, a note with a drawing, or a note with an image. A plain note can be any text you choose to write. There’s no limit on the number of characters you can store in the plain note.

After writing your plain note, you can add a reminder to it, which will be saved in the Google Reminders app, and you’ll receive an email or push notification reminder at the appropriate time. Google Keep has seamless integrations with other Google tools, making it convenient if you already use one Google app or another.

If a plain note isn’t satisfactory, you can add images or drawings for context. Images can be uploaded directly from your PC or smartphone, but videos aren’t permitted. All uploaded images count towards your allocated storage, which ranges from 15 GB on the free plan to between 30 GB and 5 TB on Workspace plans.

Similarly, you can add drawings to your notes, a feature that is useful when trying to sketch ideas. Forgive me for not being the best artist, but my example below illustrates how adding drawings is done on Google Keep.

Notably, you can convert your drawing into an image and download it to your device. Drawings help you add significant context to the notes you’ve jotted.

I like that Google Keep provides ample text formatting features. It allows users to break down notes into headings and subheadings, making them easy to read later. You can bold, italicize, and underline specific words or phrases within your notes. The formatting options aren’t as plentiful as what you’ll find on a word processor, expectedly, but they provide the basics that help users create detailed notes.

Another feature I enjoyed is Google Keep’s Optical Character Recognition (OCR), which lets users extract text from uploaded images. The example below illustrates a picture I uploaded and its extracted text.

You can observe that Google Keep extracted the text from the image with a high degree of accuracy. I only needed to adjust the text a little to get a coherent note. The OCR feature isn’t perfect, but it works well most of the time. It’s a valuable feature in many situations, such as a lecture with informative slides displayed on a projector. In this case, you can simply snap a slide and extract the text instead of typing the same thing manually.

Still on the idea of extracting external information into your notes, Google Keep has a browser extension available exclusively on Google Chrome. With this extension, you can download web pages directly as notes to view later. Suppose you encounter a web page that piques your interest, but you’re too busy to read it at the moment. You can simply download it as a note and open it later. My only complaint is that this feature is compatible with Chrome but not with other browsers.

Another interesting feature is the ability to record voice notes and transcribe them into text. You can add an audio memo to a note, and Google's sophisticated voice recognition system will translate it to text and also keep the audio recording for future playbacks. In my case, the transcription feature wasn’t perfect, as I had to edit some words and phrases, but it transcribed most words correctly. Note that this feature only works on the mobile app.

I talked about using labels to organize your notes. However, that’s not the only way. You can change the background color of each note to differentiate it from the rest. For example, all personal notes can have one background color, and those related to work can sport another color.

Likewise, you can pin specific notes at the top of your dashboard. These pinned notes, which are of utmost importance, will always be displayed above the other notes you’ve created.

I mentioned reminders earlier, but there’s more to it. You can not only set time-based reminders, but you can also set reminders based on locations. That is, Google will issue a reminder about a note as soon as you arrive at a specific location. For example, you can set Google to remind you about school notes as soon as you arrive at school. You can receive work reminders as soon as you arrive at the office. These reminders are helpful in many day-to-day situations.

Seamless collaboration is one of Google Keep’s main benefits compared to rival note-taking tools. You can easily share your notes with friends, family, and colleagues, and they can view or edit the notes.

To share a note with someone, you can add their email address, and they’ll receive a notification about the note you’ve shared with them. Collaborators can view or edit your notes, and any changes are reflected in real-time.

For example, if you share a checklist, the collaborator can tick off items on the checklist, and it’ll immediately reflect in your Google Keep dashboard. A good thing about Google Keep is that there’s no limit to the number of collaborators you can invite.

Most Google tools allow you to set specific permissions for collaborators (read-only or editing access), but Google Keep bucks the trend. Anyone you invite automatically gets full access, including the ability to edit your notes. I didn’t like this lack of permission management.

Another thing I didn’t like relates to the text formatting options, which I mentioned earlier. Google Keep’s formatting features are basic, unlike the advanced formatting options I’ve encountered on several competing note-taking tools. However, it’s understandable because those tools require paid subscriptions, while Google Keep’s core features are entirely free.

Despite some drawbacks, Google Keep remains an excellent note-taking tool given the features available for free. It’s ideal if you need an intuitive app to keep simple notes. However, it’s not the best option if you need to manage large volumes of notes.

Google Keep: Interface and in use

Google Keep is as simple to use as it gets. Its features aren’t much, so they are neatly arranged along the dashboard. The dashboard prominently displays the box to create a new note, and after opening this box, formatting options are clearly displayed at the bottom. The main menu lies in the top-left corner and is easy to navigate.

Even as a first-time user, you wouldn’t have problems understanding Google Keep’s interface at a glance. It’s coherent and intuitive, which I’ve observed as the norm with Google tools.

I liked that Google Keep has a built-in option to switch between light and dark theme modes, both on the web version and mobile apps (iOS and Android). I also liked the ability to switch between list and grid views of my notes. Generally, Google Keep has an excellent interface that I enjoyed interacting with.

Google Keep: Support

Google Keep users have access to ample support resources. Given it’s a free tool, there’s no direct support from Google’s team, except you’re a Google Workspace subscriber. However, you can always consult the official Google Keep Help Center, which includes detailed user guides and solutions to common troubleshooting scenarios.

Every Google Keep feature is covered in the Help Center, so you’ll likely find the solution to the problems you encounter on Google Keep. Along with the Help Center, there’s also an online community where you can seek solutions from other Google Keep users.

If your company is subscribed to Google Workspace, you can get direct help from Google’s support team via email, live chat, or telephone. However, Google Keep is simple enough that direct help is needed on rare occasions, or if at all.

Google Keep: The competition

Note-taking is a thriving software niche with many players. Google Keep is one of the players, albeit a dominant one. Two major competitors I’d like to highlight are Notion and Evernote.

Notion is more than a note-taking app. It’s a versatile tool that lets you manage broad projects, storing everything from knowledge bases to wikis and technical documents. Notion is extensively customizable and has a wider library of third-party integrations than Google Keep.

Google Keep is the go-to tool for managing simple notes, but Notion is the go-to tool for managing complex notes and text documents. Notion has extensive collaboration features with more permission control than Google Keep. The drawback is that Notion’s extensive features present a steep learning curve for the everyday user. It’s not as user-friendly as Google Keep, so expect more time to get used to it.

Evernote has several note-keeping features that Google Keep lacks, such as the ability to add videos to notes, rich text formatting, and whiteboards where multiple users can work on the same note simultaneously. It provides more advanced ways to organize notes, making it ideal for managing large note volumes.

The downside is that Evernote requires a subscription to access most of its features, while Google Keep is completely free. Evernote’s free tier is heavily limited compared to Google Keep.

Google Keep: Final verdict

Google Keep is an excellent choice if you need a simple app to keep your day-to-day notes. It’s free to use, intuitive, and lets you share notes with others.

Google Keep doesn’t have the most advanced features, such as rich text formatting, inserting videos within notes, and using folders and subfolders to organize notes. However, that’s intentional. Google created it as a free tool for everyday use, not for the most complex note-keeping scenarios. The app fulfills its purpose of simplifying digital note-taking perfectly.

We've listed the best note-taking apps for Android.

Gmail is the world’s most popular email platform, with a stunning user base of over 1.8 billion. In other words, over 20% of the world’s population uses Gmail in individual or business capacity.

Given that Gmail is free, easy to use, and is operated by Google, the company behind the world’s leading search engine, it’s no surprise that Gmail is very popular. However, does that translate into Gmail being the best email provider for you? What are its features, and how does it fare against competitors? This guide will answer these questions.

I’ve thoroughly reviewed Gmail to help you determine whether it’s the best email platform for your personal or business needs. Read on to learn about Gmail in detail, including its pricing, ease of use, security, and key features.

Gmail: Plans and pricing

You can use the personal version of Gmail for free. However, like most things, it’s free up to a certain point. Users have up to 15 GB of free storage for pictures, videos, other documents, and other attachments in their email inbox. If you exceed 15 GB, you’ll either need to delete files to free up more space or pay for additional storage.

Extra Gmail storage requires a Google One subscription, with the lowest tier being $20 annually for 100 GB of storage. Ultimately, Gmail offers excellent storage capacity for free – most users don’t surpass 15 GB, except they’ve used Gmail for a long time or use email much more frequently than others.

Businesses can pay for an advanced version of Gmail via Google Workspace. The business tier increases the cloud storage allocated to each employee, and businesses can create emails attached to their custom domain. It’s the same Gmail interface, but with features designed for business use and a custom domain to give employees a more professional appearance.

Google Workspace plans start from $7 per user per month, which provides 30 GB of storage per account, double the free limit. The Standard plan costs $14 per user per month, providing 2 TB of storage per account. The Plus plan costs $22 per user per month and unlocks 5 TB of storage per account. These plans are reasonably priced, given the massive amount of storage space they provide.

Gmail: Features

Sending and receiving emails are the primary features you’ll expect from Gmail. You can compose emails and send them to your desired email addresses. The maximum number of recipients per email is 500 for free accounts and 2,000 for Google Workspace accounts. However, most users aren’t hitting this limit, so I see no issues here.

I like that Gmail lets you send scheduled emails. You don’t always have to send emails immediately after you type them. Instead, you can set the email to send at a specific time. This feature comes in handy in many endeavors, such as sending birthday wishes ahead of time and sending event reminders to colleagues.

In this era of artificial intelligence (AI), Gmail hasn’t been left behind. Google has invested significant resources in incorporating AI features that have made Gmail much more intuitive than before.

For instance, I enjoyed the Smart Reply feature, which crafts quick, automated responses to emails. The AI system reads your email and suggests quick responses, such as “Well noted, I’ll work on it,” “Here it is,” or “I’ve attached the document here,” among others. The suggested responses are based on the content of the email you’re replying to.

The Smart Reply feature may sound trivial, but it helped me a lot. It gets tiring having to retype mundane responses to personal and work emails – the feature saved me a lot of time here, which I spent creating detailed responses for the emails that needed them.

I also enjoyed the Smart Compose feature, which functions as an AI assistant when typing emails. It can read your mind… just kidding, it can’t. It analyzes the words you’ve already typed and suggests the next words and phrases. It’s right many times, but can be amusingly wrong. The good thing is that you can hit enter whenever it gets the right suggestion and ignore it if the suggestion isn’t right. Smart Compose saved me considerable time when typing emails.

Apart from intuitiveness, security is a key issue when choosing an email platform. Spam attacks have become more sophisticated due to AI tools that have made text generation a breeze. Hence, security is more important than ever, and Gmail delivers well in this criterion.

By default, Gmail has spam filters that analyze incoming emails and rate their likelihood of spam. If found to be spam, an email is automatically sent to the spam folder. From my experience, Gmail’s filters ensnare most spam messages, but some crafty ones occasionally make it through. When I encountered such an email, I immediately blocked the address and deleted their emails.

False positives can also occur. Some legitimate emails, such as password recovery attempts, might be sent to the spam folder, but you can always visit the spam folder and transfer such emails to your main inbox. If you mark an email in the spam folder as “Not Spam,” further emails from that address will land in your main inbox.

Another crucial security feature I liked is “Confidential Mode,” which allowed me to set expiration dates for emails. For instance, I sent an email containing sensitive information to a friend and set it to self-destruct a day after sending. I also set passcodes for specific emails, and the recipient needed this passcode to read the content– I gave them the passcode via SMS and other communication channels.

Likewise, with Confidential Mode, you can prevent recipients from copying, forwarding, or downloading the contents of your email. However, this feature doesn’t prevent users from taking screenshots of the photos and text – it just makes it difficult to transfer the content directly via email, so be careful about the information you send.

Gmail always prompts users to enable two-factor authentication, which adds an extra layer of security to your email account. With this feature enabled, no one can access your account simply by having your Gmail credentials. Logging in also requires a unique one-time PIN sent to your phone number or other Google-linked devices. Without this PIN, no one can log in to your account on a new device.

I advise always enabling two-factor authentication for your Gmail account. This overlooked feature protects you from most malicious attacks. According to Microsoft, two-factor authentication is the antidote to 99.9% of security attacks.

Gmail offers advanced encryption to protect emails during transmission, ensuring they can only be read by the intended recipients. All emails and their attachments are automatically scanned for malware, and any suspicious ones are blocked. Note that the scanning isn’t perfect; some suspicious attachments may slip through, so avoid opening any attachment from an address you aren’t familiar with.

If you’re like me, who frequently sends and receives emails, your inbox can easily get cluttered, and sorting through vast numbers of emails can get tiring. Fortunately, Gmail lets you organize your inbox and make your emails easy to navigate. You can create labels, such as “Work,” “Family,” “Newsletters,” and “Shopping,” and add specific emails to each of them, or automatically label emails based on the sender’s address. Whenever you want to view a specific group of emails, you can simply click on the relevant label.

For example, if you want to read your daily newsletters, you can click on the “Newsletters” label and see the new emails sent from the addresses you’ve previously marked.

Similarly, you can create custom filters to archive, forward, or even delete emails originating from specific addresses. Gmail’s labels and filters help you automate email sorting and reduce the time you spend navigating your messages.

Gmail seamlessly integrates with other Google tools you may be familiar with. For example, you can upload files to Google Drive and attach them to your email by clicking a few buttons. I found this feature handy when sending large files that would have taken a long time for the recipient to download– instead, the recipient could simply access the file online on Google Drive.

Google Meet isn’t the most popular videoconferencing app, but I liked its smooth integration with Gmail. I could start Google Meet calls directly from my Gmail interface and switch back to emails when done, while on the same browser tab.

Other notable integrations include Google Calendar, which allows you to create events from emails and set reminders, and Google Tasks, where you can convert emails directly into tasks on your to-do list.

Gmail: Interface and in use

Gmail’s interface is one of its main strengths. I think the user-friendliness is the main driving force behind Gmail’s popularity, although being affiliated with Google also helps a lot.

I’ve tested many email platforms, and Gmail stands out for its intuitiveness. Everything feels easy to navigate, even as a first-time user. It helps that first-time users don’t have cluttered inboxes that can make navigation more challenging. Yet, even with a packed inbox, I’ve discussed how filters and labels let you simplify navigation.

The features are neatly arranged on the left side of your dashboard, where you can quickly sort through them. You can switch between your main inbox and other folders smoothly. You can sort through spam, trash, sent, scheduled, and other email categories without a hitch. The Compose button is boldly displayed at the top-left corner, and the menu for composing and sending emails is easily understood at a glance.

You can access Gmail from your web browser or download the app on your desktop (Windows and macOS) or smartphone (iOS and Android). The app works exactly as the website, but has faster loading times and offline access.

Gmail: Support

I’ll rank Google’s support as decent. It’s not the most outstanding, but it isn’t bad either. Users have access to an extensive knowledge base that details all Gmail’s features and provides guidance on troubleshooting common issues.

If you encounter any problems, the knowledge base and official Help Center should be the first places to seek help. Likewise, if you’re a new user who wants to learn the ins and outs of Gmail, the Help Center should be the first place to consult.

Gmail is a free tool, so don’t expect much direct help as a personal user. Google has a support team, but they’re more focused on enterprise customers who pay for Google Workspace and other tools.

For paying Google Workspace subscribers, Google offers decent support. Response times vary according to your plan, but the support team doesn’t take long to reply to email complaints.

Gmail: The competition

Gmail is the most dominant email platform worldwide, but it has no shortage of competitors. Many free email platforms have tried to chip away at Gmail’s market share for a long time, with mixed results. The two rivals I’d like to highlight are Zoho Mail and Proton Mail.

Zoho Mail offers a free version for personal use, just like Gmail. However, this free plan provides just 5 GB of storage, unlike Gmail’s 15 GB. Zoho is more competitive on the business side, with plans that are more affordable than Gmail, although Gmail still offers more storage.

Businesses can subscribe to Zoho Mail for as low as $1 per month per user, while a Google Workspace subscription starts at $6 per month per user. Zoho Mail isn’t as user-friendly as Gmail. In fact, I got confused several times as a new user, but it’s a more affordable email solution for businesses with limited budgets.

Proton Mail is a secure email solution that offers end-to-end encryption, self-destructing messages, password-protected emails, and adherence to robust Swiss privacy laws, among other features. I wouldn’t say it’s more secure than Gmail, as Gmail offers many of the same features optionally. However, Proton Mail is more geared towards privacy and doesn’t have advertisements.

The drawback is that Proton Mail isn’t as intuitive as Gmail, and the free plan is much more limited, e.g., 6 GB storage compared to Gmail’s 15 GB storage. You’ll need a paid plan to enjoy most of Proton Mail’s features.

Gmail: Final verdict

Gmail is an email platform that I recommend any day and at any time, both for personal and business use. I can summarize the reason as “it just works.” Gmail provides the email features you’ll need, even on the free plan.

The paid plans are more expensive than other options, but the intuitiveness and seamless integration with other Google tools make it worthwhile if your business can afford it. Gmail is a solid choice that makes emailing an enjoyable experience.

We've also featured the best email clients.

Gmail is the world’s most popular email platform, with a stunning user base of over 1.8 billion. In other words, over 20% of the world’s population uses Gmail in individual or business capacity.

Given that Gmail is free, easy to use, and is operated by Google, the company behind the world’s leading search engine, it’s no surprise that Gmail is very popular. However, does that translate into Gmail being the best email provider for you? What are its features, and how does it fare against competitors? This guide will answer these questions.

I’ve thoroughly reviewed Gmail to help you determine whether it’s the best email platform for your personal or business needs. Read on to learn about Gmail in detail, including its pricing, ease of use, security, and key features.

Gmail: Plans and pricing

You can use the personal version of Gmail for free. However, like most things, it’s free up to a certain point. Users have up to 15 GB of free storage for pictures, videos, other documents, and other attachments in their email inbox. If you exceed 15 GB, you’ll either need to delete files to free up more space or pay for additional storage.

Extra Gmail storage requires a Google One subscription, with the lowest tier being $20 annually for 100 GB of storage. Ultimately, Gmail offers excellent storage capacity for free – most users don’t surpass 15 GB, except they’ve used Gmail for a long time or use email much more frequently than others.

Businesses can pay for an advanced version of Gmail via Google Workspace. The business tier increases the cloud storage allocated to each employee, and businesses can create emails attached to their custom domain. It’s the same Gmail interface, but with features designed for business use and a custom domain to give employees a more professional appearance.

Google Workspace plans start from $7 per user per month, which provides 30 GB of storage per account, double the free limit. The Standard plan costs $14 per user per month, providing 2 TB of storage per account. The Plus plan costs $22 per user per month and unlocks 5 TB of storage per account. These plans are reasonably priced, given the massive amount of storage space they provide.

Gmail: Features

Sending and receiving emails are the primary features you’ll expect from Gmail. You can compose emails and send them to your desired email addresses. The maximum number of recipients per email is 500 for free accounts and 2,000 for Google Workspace accounts. However, most users aren’t hitting this limit, so I see no issues here.

I like that Gmail lets you send scheduled emails. You don’t always have to send emails immediately after you type them. Instead, you can set the email to send at a specific time. This feature comes in handy in many endeavors, such as sending birthday wishes ahead of time and sending event reminders to colleagues.

In this era of artificial intelligence (AI), Gmail hasn’t been left behind. Google has invested significant resources in incorporating AI features that have made Gmail much more intuitive than before.

For instance, I enjoyed the Smart Reply feature, which crafts quick, automated responses to emails. The AI system reads your email and suggests quick responses, such as “Well noted, I’ll work on it,” “Here it is,” or “I’ve attached the document here,” among others. The suggested responses are based on the content of the email you’re replying to.

The Smart Reply feature may sound trivial, but it helped me a lot. It gets tiring having to retype mundane responses to personal and work emails – the feature saved me a lot of time here, which I spent creating detailed responses for the emails that needed them.

I also enjoyed the Smart Compose feature, which functions as an AI assistant when typing emails. It can read your mind… just kidding, it can’t. It analyzes the words you’ve already typed and suggests the next words and phrases. It’s right many times, but can be amusingly wrong. The good thing is that you can hit enter whenever it gets the right suggestion and ignore it if the suggestion isn’t right. Smart Compose saved me considerable time when typing emails.

Apart from intuitiveness, security is a key issue when choosing an email platform. Spam attacks have become more sophisticated due to AI tools that have made text generation a breeze. Hence, security is more important than ever, and Gmail delivers well in this criterion.

By default, Gmail has spam filters that analyze incoming emails and rate their likelihood of spam. If found to be spam, an email is automatically sent to the spam folder. From my experience, Gmail’s filters ensnare most spam messages, but some crafty ones occasionally make it through. When I encountered such an email, I immediately blocked the address and deleted their emails.

False positives can also occur. Some legitimate emails, such as password recovery attempts, might be sent to the spam folder, but you can always visit the spam folder and transfer such emails to your main inbox. If you mark an email in the spam folder as “Not Spam,” further emails from that address will land in your main inbox.

Another crucial security feature I liked is “Confidential Mode,” which allowed me to set expiration dates for emails. For instance, I sent an email containing sensitive information to a friend and set it to self-destruct a day after sending. I also set passcodes for specific emails, and the recipient needed this passcode to read the content– I gave them the passcode via SMS and other communication channels.

Likewise, with Confidential Mode, you can prevent recipients from copying, forwarding, or downloading the contents of your email. However, this feature doesn’t prevent users from taking screenshots of the photos and text – it just makes it difficult to transfer the content directly via email, so be careful about the information you send.

Gmail always prompts users to enable two-factor authentication, which adds an extra layer of security to your email account. With this feature enabled, no one can access your account simply by having your Gmail credentials. Logging in also requires a unique one-time PIN sent to your phone number or other Google-linked devices. Without this PIN, no one can log in to your account on a new device.

I advise always enabling two-factor authentication for your Gmail account. This overlooked feature protects you from most malicious attacks. According to Microsoft, two-factor authentication is the antidote to 99.9% of security attacks.

Gmail offers advanced encryption to protect emails during transmission, ensuring they can only be read by the intended recipients. All emails and their attachments are automatically scanned for malware, and any suspicious ones are blocked. Note that the scanning isn’t perfect; some suspicious attachments may slip through, so avoid opening any attachment from an address you aren’t familiar with.

If you’re like me, who frequently sends and receives emails, your inbox can easily get cluttered, and sorting through vast numbers of emails can get tiring. Fortunately, Gmail lets you organize your inbox and make your emails easy to navigate. You can create labels, such as “Work,” “Family,” “Newsletters,” and “Shopping,” and add specific emails to each of them, or automatically label emails based on the sender’s address. Whenever you want to view a specific group of emails, you can simply click on the relevant label.

For example, if you want to read your daily newsletters, you can click on the “Newsletters” label and see the new emails sent from the addresses you’ve previously marked.

Similarly, you can create custom filters to archive, forward, or even delete emails originating from specific addresses. Gmail’s labels and filters help you automate email sorting and reduce the time you spend navigating your messages.

Gmail seamlessly integrates with other Google tools you may be familiar with. For example, you can upload files to Google Drive and attach them to your email by clicking a few buttons. I found this feature handy when sending large files that would have taken a long time for the recipient to download– instead, the recipient could simply access the file online on Google Drive.

Google Meet isn’t the most popular videoconferencing app, but I liked its smooth integration with Gmail. I could start Google Meet calls directly from my Gmail interface and switch back to emails when done, while on the same browser tab.

Other notable integrations include Google Calendar, which allows you to create events from emails and set reminders, and Google Tasks, where you can convert emails directly into tasks on your to-do list.

Gmail: Interface and in use

Gmail’s interface is one of its main strengths. I think the user-friendliness is the main driving force behind Gmail’s popularity, although being affiliated with Google also helps a lot.

I’ve tested many email platforms, and Gmail stands out for its intuitiveness. Everything feels easy to navigate, even as a first-time user. It helps that first-time users don’t have cluttered inboxes that can make navigation more challenging. Yet, even with a packed inbox, I’ve discussed how filters and labels let you simplify navigation.

The features are neatly arranged on the left side of your dashboard, where you can quickly sort through them. You can switch between your main inbox and other folders smoothly. You can sort through spam, trash, sent, scheduled, and other email categories without a hitch. The Compose button is boldly displayed at the top-left corner, and the menu for composing and sending emails is easily understood at a glance.

You can access Gmail from your web browser or download the app on your desktop (Windows and macOS) or smartphone (iOS and Android). The app works exactly as the website, but has faster loading times and offline access.

Gmail: Support

I’ll rank Google’s support as decent. It’s not the most outstanding, but it isn’t bad either. Users have access to an extensive knowledge base that details all Gmail’s features and provides guidance on troubleshooting common issues.

If you encounter any problems, the knowledge base and official Help Center should be the first places to seek help. Likewise, if you’re a new user who wants to learn the ins and outs of Gmail, the Help Center should be the first place to consult.

Gmail is a free tool, so don’t expect much direct help as a personal user. Google has a support team, but they’re more focused on enterprise customers who pay for Google Workspace and other tools.

For paying Google Workspace subscribers, Google offers decent support. Response times vary according to your plan, but the support team doesn’t take long to reply to email complaints.

Gmail: The competition

Gmail is the most dominant email platform worldwide, but it has no shortage of competitors. Many free email platforms have tried to chip away at Gmail’s market share for a long time, with mixed results. The two rivals I’d like to highlight are Zoho Mail and Proton Mail.

Zoho Mail offers a free version for personal use, just like Gmail. However, this free plan provides just 5 GB of storage, unlike Gmail’s 15 GB. Zoho is more competitive on the business side, with plans that are more affordable than Gmail, although Gmail still offers more storage.

Businesses can subscribe to Zoho Mail for as low as $1 per month per user, while a Google Workspace subscription starts at $6 per month per user. Zoho Mail isn’t as user-friendly as Gmail. In fact, I got confused several times as a new user, but it’s a more affordable email solution for businesses with limited budgets.

Proton Mail is a secure email solution that offers end-to-end encryption, self-destructing messages, password-protected emails, and adherence to robust Swiss privacy laws, among other features. I wouldn’t say it’s more secure than Gmail, as Gmail offers many of the same features optionally. However, Proton Mail is more geared towards privacy and doesn’t have advertisements.

The drawback is that Proton Mail isn’t as intuitive as Gmail, and the free plan is much more limited, e.g., 6 GB storage compared to Gmail’s 15 GB storage. You’ll need a paid plan to enjoy most of Proton Mail’s features.

Gmail: Final verdict

Gmail is an email platform that I recommend any day and at any time, both for personal and business use. I can summarize the reason as “it just works.” Gmail provides the email features you’ll need, even on the free plan.

The paid plans are more expensive than other options, but the intuitiveness and seamless integration with other Google tools make it worthwhile if your business can afford it. Gmail is a solid choice that makes emailing an enjoyable experience.

We've also featured the best email clients.