I've tested out a number of xTool laser cutters before, and I've always walked away impressed.

Whether it's the feature-rich, easy-to-use xTool P2 or the precise xTool S1, I've always found the units to be innovative and accurate, ranking them among the best laser engravers and cutters around.

So, I was excited to get my hands on the xTool F2 Ultra. And after some comprehensive testing, let me tell you, this one is in a league of its own.

The xTool F2 Ultra follows on from the impressive F1 but boosts speed, power and design to offer one of the most powerful yet easy-to-use desktop laser engravers on the market. While the working area might be relatively small, the fact that it features a 60W MOPA fibre laser enabling you to engrave, emboss and cut various metals is a feature that's rather unique. Then there's the fact that this is coupled with a more standard 20W diode laser for non-metallic materials, such as wood, meaning that if you own a small business, it offers a powerful tool that will enable you to create and customise a wide range of products.

While machines like this have been available in the past, they've often been ultra-complex and required additional software to handle the speed and power of the fibre laser. However, with integrated software and streamlined workflow, it is pretty much unmatched by any other system I've used. I'm pretty confident that even a complete beginner would be able to get up and running with the F2 Ultra.

From the outset, I was impressed not just by the user setup but also by how quick and easy it was to use the xTool software. You just need to select your design, place it over the material in the software, select the material type from the library, then select engrave, cut or emboss before hitting go and watching the design appear within seconds.

The price point of this machine really reflects the quality and speed of what is possible, with the Galvo system enabling speeds of up to 15,000 mm/s and the smart dual-camera setup helping you accurately position items in the machine. It's impressive what you can do and create in very little time.

Many of the more complex manual setup procedures are removed, with the machine essentially taking over everything, such as focusing automatically. There's just a small alignment procedure at the beginning of the setup process, but once that's done, aside from dialling in material and positioning your designs, the machine takes care of everything else.

I've used quite a few dual-fibre and diode laser machines in the last year, and while I'm always impressed with what is achievable, there's usually a bit of tuning and fiddling with calibration and configuring software like LightBurn to accurately mark or engrave. However, here the software aligns everything; you just push the green bar on the control panel, and the machine takes care of the rest.

With the F1, I was impressed by the speed, utility and flexibility of the machine, but the F2 Ultra is in another league, obviously reflected in the price point. Compared with any other system on the market, the F2 Ultra, especially when coupled with the conveyor belt, offers a huge amount of options and possibilities. For any small business dealing with laser engraving and embossing, there's now only one machine, the F2 Ultra.

xTool F2 Ultra: Price & availability

The xTool F2 Ultra is available on xTool's official site - it's priced at $4999 in the US and £6029 in the UK.

I'm also seeing the unit retailing for $5499 on Amazon.com. However, it doesn't appear to be available on Amazon.co.uk at the time of review.

xTool F2 Ultra: Design

One of the standout features of the xTool products is just how well-designed they are. This is from a company that, a few years ago, was producing simple open-frame laser cutting machines with a distinct DIY feel. Those machines are far removed from the F2, which is highly refined and of exceptionally high quality, aimed at small to medium-sized businesses rather than the casual consumer or prosumer.

While the machine itself is relatively compact with a footprint that will sit perfectly on a desktop, it has a high-quality build that reflects not only its price point but also its suitability for years of use.

The machine is relatively simple, with a slide-up enclosure that encloses the working area. If you need to have it open for larger materials, that's possible. There's also the ability to add an air filter to extract fumes, and as you'd expect with a professional-level machine, there's a kill switch and a decent touchscreen display to monitor the process and access many settings.

As with many other laser engravers and CNC machines, most interaction is done through complementary software. xTool provides its own ecosystem, which is one of the best on the market, streamlined and easy to use. Unlike some other fibre lasers, there's no need to purchase expensive extra software or plug-ins. Once you've paid (admittedly a lot) for the F2 Ultra, it should work out of the box and be set up within about 10 to 15 minutes.

The design is also clever in that you can use it as a fully enclosed system with smart safety features like emergency stop, flame detection, and automatic shutdown when open, or bypass some of those for conveyor belt use with larger objects.

In terms of size and weight, it comes in at roughly 20 kg and measures 730 × 320 × 265 mm. This smallish footprint will sit comfortably on your desktop, though you do need to allow for the machine's height and a small side control panel.

If you're using the conveyor belt, you'll need even more space. It's an optional extra, but if you're planning to use it, it's well worth having a full workbench left free to easily operate the machine.

On initial setup, I used the USB connection to sync with my laptop. After initial calibration, I switched to the Wi-Fi connection, which I found strong and reliable, even on my underpowered workshop network.

The overall build is premium and extremely sturdy. The two internal cameras and full autofocus add to the ease of use and high-end feel. However, compared with something like the ComMarker B6, this is a far larger and heavier machine.

xTool F2 Ultra: Features

The F2 Ultra is an interesting machine as it combines two laser types in one enclosed engraver. The first is a powerful 60W MOPA fibre laser used for engraving, embossing and cutting thinner metals, the second laser is a 20W diode laser used for cutting and engraving organic materials such as leather and wood.

Not long ago, it was unusual to find both lasers in one machine, but as we saw with the ACMER P3, combining the two is becoming more common. The big difference between the Atomstack P3 and the xTool F2 Ultra, aside from the price, is the build area. The ACMER P3 is designed for far larger objects, while the F2 Ultra features a far more powerful fibre laser and is designed for more intricate work. In terms of product design and finish, the F2 Ultra is in another league.

One of the biggest advantages of having a dual-laser system is that it enables automatic switching between laser types depending on the material. In the past, other machines with dual lasers required you to manually swap out the tool heads, fibre or diode. We've seen this before with older xTool and Creality machines.

The fibre laser not only cuts through thin metals but also enables colourful anodisation of aluminium and steel. The diode laser can cut through relatively thick organic materials, ideal for a 3mm base ply, and in some cases up to 20mm in thickness.

In terms of laser power, the MOPA fibre laser for metals comes in at 60W, which is extremely powerful for this type of machine. The 20W blue diode laser is mid-range but perfectly suited to the small platform and build area the F2 Ultra offers.

When it comes to engraving speed, the fibre laser uses Galvo scanning technology, enabling speeds up to 15,000 mm/s. This sounds fast, and when you see it in action, it is. You can engrave a MacBook Pro in a matter of seconds, although, while the temptation was there to do so in this review, I held off, at least for the moment.

The more I used the machine, the more impressed I became with its features. The dual 48MP cameras enable AI-powered alignment, making a real difference to positioning. The cameras feed into the xTool software, allowing for precise placement on the material. With a positioning accuracy of up to 0.0001 mm, even the finest materials are handled with extreme precision.

While the working area of the F2 Ultra is smaller than many large-scale engravers, it's designed for small businesses looking to engrave and cut smaller items. The base size is 220 × 220 mm, which suits a wide variety of objects. If more space is needed, a conveyor accessory expands this to 220 × 500 mm.

One of the areas that excited me most was the precision; the fibre laser offers a spot size of 0.03 × 0.03 mm and the diode laser 0.08 × 0.06 mm, allowing for extremely fine detail.

Thanks to the dual-laser setup, there's decent material compatibility, most notably stainless steel, aluminium, titanium, gold, and even silver. With very thin materials, it's possible to cut as well as engrave metal, which is rare even among fibre laser engravers, but that additional power boosts that potential.

The machine also handles all the usual materials, acrylic, leather, rubber, ceramics, and glass (though some surfaces may require preparation). It's designed for precision, not bulk processing, and while cheaper machines exist for large-scale cutting, the F2 Ultra excels in high-quality, fine-detail work.

Supporting that precision are smart features like smart focus, autofocus, and automatic Z-axis adjustment. Unlike other engravers, where you manually enter material thickness or use gauges, this machine does it all for you.

The fully enclosed enclosure offers Class 1 safety so that you can be sure to be protected from those high-power lasers, which, if you're using this in a small workshop or shop, is well worth considering. Built-in sensors include flame detection, which triggered several times during testing when pushing the machine's limits of power, and an emergency stop is also available.

xTool also supplied a smoke filtration unit, which connects to the machine and keeps fumes to a minimum. This is an optional extra, but if you're spending on the F2 Ultra, it's well worth the investment.

Although the F2 Ultra is well above many machines I've tested in terms of quality, it still supports popular laser engraver accessories, including the rotary tool, conveyor feeder, and air-assist smoke purifier, all of which enhance cut quality and streamline workflow.

As for software, I really like xTool Creative Space. It's fully featured, with helpful tools and instructions, and is very easy to use for laying out designs. If you're a more advanced user, the machine is fully compatible with LightBurn, although you'll need the Galvo plug-in. Once installed, all the cameras and configurations work through that as well.

xTool F2 Ultra: Performance

Starting out with the xTool F2 Ultra, this is one of the easiest machines I've come across to set up and use of its type. While the machine is relatively large, its actual footprint is quite compact, meaning it sits comfortably on your work surface without taking up too much space. It's more vertical than wide or deep.

Once positioned, with the dongle and control panel plugged in, you can switch on the machine, and it runs through its initial checks, ready for calibration. I connected it to my MacBook Air via USB and used the Creative Space software to complete the alignment and calibration process. This involved placing a piece of material inside, clicking 'next', and allowing the software to mark two points, which were used to align everything automatically. Once complete, the machine was ready to go.

In the box with the review sample were a few test materials. Over a three-hour period, I cut, engraved, and embossed various items, from metals to wood and leather, and was impressed by how quick and easy the machine was to use. I liked that the fully enclosed nature meant I could just pull down the lid, hit start in the software, then press the green bar on the control panel and watch the engraving, cut, or emboss process begin.

In almost all cases, the output quality was excellent. Only the first few materials required some adjustment as I got a feel for the machine's power. For example, my first attempt at engraving a 3mm base ply used too much power and burned the material to ash. On the second run, the result was far better. The standard 20W diode laser was very capable, and with the air assist and smoke filter extracting fumes, the quality and precision of the cut were impressive.

One thing I really liked, whether working with metal, wood, or leather, was the camera-assisted positioning. Through xTool Creative Space, you can capture a live image of the material on the work area and place your design directly on top. This allows for near-100% accurate placement.

If you're unsure about positioning, you can also click the 'frame' button, which projects your design outline onto the material inside the machine. This projection is sharp and precise, allowing for fine adjustments before committing to a cut or engraving.

As with any laser engraver, I ran a series of test passes on different materials, especially metals and woods, to get a feel for the required power and speed settings for both diode and fibre lasers. Although the 20W diode laser is mid-range by today's standards, its power and accuracy deliver clean, high-quality cuts through 3mm base ply.

Switching to the fibre laser highlighted just how capable this machine is. The 60W power output provided more engraving depth than I've seen in other fibre lasers I've tested, and the speed and accuracy are unmatched so far.

For the first few engravings, I used sample files included with the software, most of which completed in a few seconds. Even though I know these machines are fast, the speed of the xTool F2 Ultra still surprised me.

One of my early projects was engraving a set of dog tags for my dog and a few friends. Usually, this might take a few attempts to get right, but here, the accuracy and speed were such that each tag was engraved in under five seconds.

What's more, by laying out a batch of tags on the surface and applying different text to each through the software, I was able to engrave up to 20 tags in one go and faster than anything I've used before.

The more I used the fibre laser, the more intuitive the software became. Unlike other fibre lasers that take time to learn and have complex configuration steps, with the F2 Ultra, I felt confident within an hour, engraving coins included in the material pack with intricate designs.

The small work area is ideal for this kind of precision engraving. But of course, this is a dual-laser machine, and I wanted to test the diode laser on more materials. I engraved the cover of a book, lowering the laser power to about 5% and increasing the speed. After a few test dots to fine-tune power levels, I ran the full design, which was completed in under a minute with excellent quality.

As I continued engraving tools, creating more coasters and keyrings, the one thing that stood out was the precision of the engravings. When using my own materials, I learned that careful attention to power and speed settings was essential. My first batch of coasters burned quickly, but a test pass and adjustment solved that.

The quality of the lines, especially with air assist and the filter removing fumes, was excellent. That said, the limited work area is noticeable. This machine is built for precision tasks, not large-scale projects. For that, something like the xTool P2 would be more appropriate.

All this use was good and standard, but the point of the F2 Ultra is that it's far more, especially with the ability to emboss metal. How you do this isn't exactly straightforward initially, as there's a little delving into the menu; the same is the case when using the Rotary attachment. Essentially, in the XCS software, you click the Select Processing Mode, then scroll down past the "Roller - Use Rotory attachment", "Use Converyor Large" to the "Emboss" option. Once selected, you can then start to lay out your chosen design.

The next step is to select the material, in this case, a brass coin blank supplied by xTool. This is selected from the material menu; here, you need to select "More Materials", type in Brass and 1.57" (40mm) Blank Commemorative Coins Brass" will appear. From here, you can select the material, select the F2 Ultra, then click "Add to XCS". Then click back onto the material and select the "1.57" (40mm) Blank Commemorative Coins Brass.

Now the coin can be placed into the F2 Ultra, and by clicking "Refresh Background" then "Auto Measure", the coin will appear on the screen, ready for you to position the design.

The design is the next stage of processing, as a straight image won't get you the emboss effect, and a depth map needs to be created.

To do this, you click the "Ai" icon, select "Image Processing", and select "Embossment". You're then given the option to upload your image, select the Emboss type, and then click "Generate" Once the processing is finished, you can drag and drop the coin design onto the workspace and over the preview of the coin. Once you're happy, you can click process, and the embossing will start. For most projects, this process is considerably slower than general engraving and can take well over an hour; however, the end results are incredible, especially once polished and finished off.

It's worth noting that the depth map creation isn't an exact science, and there's no way to adjust the map, but after a while and with the 3D preview, you start to get an idea of what works and what doesn't.

By the end of the test, I was genuinely impressed by the fibre laser, which is clearly the core of the F2 Ultra. The inclusion of a powerful diode laser fine-tuned for detailed work adds even more versatility, ideal for small businesses.

It's clear this machine is designed for small to medium-sized businesses that rely on laser engraving, whether to create and customise products or for crafts requiring precision, such as jewellery work. It offers a level of detail and reliability that many other fibre and diode systems cannot match.

xTool F2 Ultra: Final verdict

The xTool F2 Ultra is one of the best fibre laser engravers on the market, with a premium build and a product-designed enclosure that makes it an ideal option for many small to medium-sized businesses. It's perfect for small-scale production, customisation, and any business that needs to laser engrave a wide range of surfaces. What it is not is a large-scale laser engraver for oversized projects. This is focused on absolute precision.

The inclusion of two lasers and the dual cameras for AI alignment onto smaller objects helps ensure ultimate precision. If you need to do batch engraving, it speeds up the entire process, essentially handling much of the setup and configuration for you.

After using it for a month, this is by far the best fibre laser engraver I've tested. The major downside is the cost. The base machine is expensive, and once you add in the conveyor, rotary tool, and smoke filtration units, though combo packs are available from xTool, it still adds up to several thousand pounds, which is a considerable investment for a small business.

However, this is a professional machine. It's not just a starting point; it's a system you can build your business around. Its precision and quality are high-end, and if you're looking for a solid, reliable machine to support or expand your business, the F2 Ultra is an obvious choice.

What I also appreciate is how well xTool Creative Space is designed. It's robust, intuitive, and simple to use. While you can use third-party options like LightBurn, which offers more advanced control, you will need the Galvo plug-in and some setup time to get everything calibrated properly.

For experienced users, this opens up even more potential; however, if you're a small business looking for a fast and versatile laser engraver, the F2 Ultra stands out as the best option on the market. Paired with one of xTool's straight diode machines, it gives you a powerful ecosystem capable of handling a huge variety of projects with ease and speed, making it a sound investment.

Should you buy the xTools F2 Ultra

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Fortect may not be one of the biggest names when it comes to the best antivirus and security, but this German business demands attention thanks to an ethos that prizes transparency, trust and user empowerment.

They’re all good qualities when trying to identify your next piece of security software, and it means that we’re eager to evaluate the company’s specific antivirus credentials in this review.

If you need a free antivirus product, then Fortect does have one option available – but it’s very limited. You can view and fix issues one-by-one using a manual repair system, but automatic repairs are only supported in the paid versions of the product.

Fortect’s paid antivirus module is found within a wider product called PC Suite, which also includes a slate of PC tweaking, optimization and repair tools alongside security features.

Fortect’s most affordable paid product, Essential, protects one system for one year and includes all of the app’s core features for $38.

Upgrade to the multi-device plan for $47 and you get unlimited annual usage for three devices. The Ultimate product, which costs $65, includes licenses for five devices.

Those single-device and three-device plans are priced reasonably, but the Ultimate product feels a tad expensive: Norton 360 Deluxe supports five devices for $49, for instance, and you can get Sophos Home Premium protection for ten devices for $44.99.

Fortect: Interface

Installation is easy and, once it’s complete, Fortect runs through a comprehensive system scan. Because this is a PC suite rather than just an antivirus scanner, its results outlined a host of issues, but Fortect was comprehensive when tackling security: it detected a vast array of potential privacy issues, for instance.

Get beyond that initial scan and Fortect has one of the best interfaces we’ve seen on a PC security and tweaking app.

It’s modern and mature, with navy blue shades throughout, and the dashboard has a huge “On” button that starts a full system scan.

The front page has indicators so you can see if malware and real-time protection are both activated, and on the left-hand side there are links to the app’s performance, security, privacy and VPN modules.

Delve into the Security section and you can deploy quick and custom scans and toggle malware and real-time protection, and drag and drop folders and files for custom scans.

In the Security settings menu you can enable real-time protection, cloud-based analysis and the browsing shield, which blocks harmful sites. You can also customize the frequency of security reports and tweak file quarantine settings.

The app’s Privacy module includes browser cache cleanup, and a unique tool that enables users to remove traces of Office apps from their system. You’re also invited to install an effective, free Chrome browser extension that monitors your browsing activity and highlights any issues.

Fortect: Antivirus and Protection

Fortect’s Antivirus module delivers real-time malware and web browser protection, comprehensive scanning for malware and unwanted apps, and cloud-based technology that provides the app with updates of new and emerging threats.

The app automatically fixes and removes threats, repairs your system if it becomes unstable, and can be used to create system restore points. Malicious files, folders and apps can also be quarantined.

Fortect’s macOS version also includes real-time protection, cloud-based security, full system scanning, quarantine management and detailed security reports, and its Android and iOS apps include all of those abilities alongside network scanning, website blocking, data breaches alerts and a system advisor.

To access these features across multiple devices, you’ll have to pay for one of the pricier tiers that supports multi-device usage.

Most of the antivirus products we cover have been independently tested by AV-Comparatives and AV Test – or a reputable alternative like SE Labs.

Sadly, none of those organizations have evaluated Fortect, so we’re turning to Virus Bulletin and AppEsteem.

VirusBulletin is a global authority on the antivirus industry and has been testing consumer and enterprise security software for over two decades. VirusBulletin’s publications include reports by leading researchers and details about new threats, with archives going back to 1989.

VirusBulletin’s VB100 certification is awarded to apps that “meet the basic standards required to be recognized as legitimate and properly functioning anti-malware solutions.” Fortect has earned that certification with a Grade A result, with 99.19% of malware detected and only 0.007% false positives.

AppEsteem certifies apps using the Anti-Malware Testing Standards Organization’s protocols to provide consumers can see which apps offer effective antivirus performance without false positives and over-aggressive monetization tactics.

AppEsteem’s testing saw Fortect rated as a Contender, with an 88% rating for Deceptors and a 94% pass mark for certification. That’s not the best score and it means you’ll likely see some upselling attempts in this app – and we can vouch for that, given that upon installation we were presented with an offer to upgrade to a multi-device app.

Apps from Avast, AVG, Sophos and others provided a cleaner experience than Fortect, but tools from Malwarebytes, Bitdefender and Norton received poorer ratings – so Fortect is not the worst offender here, and you shouldn’t let the occasional special offer put you off.

Fortect: Other features

As Fortect Antivirus is included in a wider PC Suite, that means you get a solid range of additional features in the app.

Fortect’s Performance Scan identifies junk files and crashed apps that can slow your PC down, and the app also has a Driver Updater that will make sure your system is always up to date.

Those PC performance features are not particularly extensive, though, and there are plenty of features missing elsewhere if you compare Fortect to apps like Norton 360 and Sophos Home Premium.

Norton, for instance, included an unlimited VPN, dark web monitoring, parental controls, a password manager and a private browser. Sophos had more in-depth web filtering. None of that is available with Fortect.

Support options are underwhelming, too. If you need help with Fortect, you can complete a web form and get a response within 48 hours – below the industry standard in 2025. Norton has live chat and phone support options and paid options for more extensive help, and Sophos has chat options.

It’s worth mentioning that Fortect is a slightly different product to those two rivals: it concentrates on PC optimization and security. But given the pricing parity between all of these tools, it makes Fortect’s value proposition look a little underwhelming.

Fortect: Final verdict

The antivirus testing that we’ve found indicates that Fortect does an excellent job of protecting devices from the latest threats.

That said, its lack of testing from our favored testing sites means that we’re reluctant to give a wholehearted recommendation when compared to tools that have scored well across a wider array of testing services.

There’s no doubt that this app is a slick, easy to use tool: it’s got an excellent interface with straightforward design and sensible organization. But that does mean that Fortect lacks the in-depth tweaking and customization options that are commonplace on tools that will appeal for a more technical audience.

Go beyond its core antivirus and PC performance functionality, though, and there’s not much on offer here compared to other tools – rivals routinely include VPNs, password managers, parental controls and more, alongside better support.

Fortect may do a good job with antivirus abilities, but rivals offer more functionality and customization. Fortect is not bad, but there are better options available.

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SolarWinds Network Performance Monitor is a solid choice among network monitoring solutions, delivering comprehensive SNMP-based monitoring for multi-vendor environments. This platform focuses heavily on traditional network infrastructure monitoring, making it particularly valuable for organizations with complex on-premises setups.

TechRadar reviewers dedicate several weeks to researching each major IT platform, ensuring our assessments reflect real-world usage scenarios. We've spent considerable time evaluating NPM alongside other major platforms in this space. While LogicMonitor remains our top pick for 2025, SolarWinds NPM carved out its niche through deep SNMP integration and robust device support.

SolarWinds NPM: Features

SolarWinds NPM offers a feature-rich monitoring platform that's particularly well-suited for traditional network environments and medium to large IT teams. The platform is perfect for SNMP-based monitoring with strong multi-vendor support, though it lacks some of the cloud-native capabilities and AI-powered insights that competitors like LogicMonitor provide.

While the feature set justifies the investment for organizations with complex network infrastructures, smaller teams might find the complexity overwhelming relative to their needs. The modular pricing approach means you pay for what you use, but costs can escalate quickly.

Network auto-discovery

NPM's auto-discovery feature automatically identifies and catalogs network devices using SNMP protocols. You don't need to manually configure every device - the system scans your network and builds a comprehensive inventory. This saves significant setup time and ensures new devices get monitored without manual intervention.

NetPath analysis

NetPath provides hop-by-hop analysis of critical network paths, offering advanced troubleshooting capabilities. The feature traces network paths from source to destination, working even when traditional tools like traceroute fail. This gives network engineers unprecedented visibility into performance bottlenecks and connectivity issues.

PerfStack dashboards

PerfStack enables cross-stack data correlation on a common timeline, helping you analyze performance metrics from different network sources simultaneously. The drag-and-drop interface lets you create custom views combining live and historical data. This makes it easier to share insights with stakeholders through generated URLs.

Network insight features

Network Insight provides deeper visibility into complex network devices including F5 BIG-IP load balancers, firewalls, and switches. The feature offers comprehensive performance analysis across distributed services and helps with capacity planning. This is particularly valuable for organizations running critical applications across multiple network segments.

SolarWinds NPM: Ease of use

SolarWinds NPM features a redesigned interface that prioritizes usability without sacrificing functionality. The new dashboard provides intuitive navigation with color-coded status indicators and graphical elements that make network health assessment straightforward. However, the initial learning curve remains steep, particularly for teams new to SNMP-based monitoring. The platform requires understanding of network protocols and device configurations to maximize its potential.

The setup process demands significant technical expertise and time investment. While the auto-discovery feature helps identify devices, configuring alerts, thresholds, and custom dashboards requires careful planning and network knowledge. The platform's strength in customization becomes a double-edged sword - you can tailor everything to your needs, but this flexibility means more configuration work upfront.

SolarWinds NPM: Pricing

SolarWinds uses a modular pricing structure based on the number of network elements you're monitoring. This works well for organizations that want to start small and scale up, but costs can mount quickly as your network grows.

The pricing is competitive for traditional network monitoring, though cloud-focused alternatives often provide better value for hybrid environments. The lack of transparent pricing on their website means you'll need to contact sales for detailed quotes.

SolarWinds NPM: Customer support

SolarWinds offers 24/7 technical support through email and online ticketing, with typical response times of 1-2 business days. The company emphasizes email and ticket-based support over phone calls, allowing for better documentation and file sharing. Live chat is available during business hours (8pm Sunday to 8pm Friday EST), though wait times can be lengthy during peak periods.

The SolarWinds community, known as Thwack, provides additional support through user forums and knowledge sharing. While this community resource is valuable for troubleshooting and learning, it doesn't replace direct technical support for critical issues. The lack of phone support may frustrate some users who prefer immediate voice communication, though the email-first approach often proves more effective for complex technical problems.

SolarWinds NPM: Alternatives

SolarWinds NPM occupies a strong position in the traditional network monitoring market, particularly for organizations with significant on-premises infrastructure. It's best suited for medium to large IT teams who need comprehensive SNMP monitoring and have the technical expertise to manage complex configurations. The platform competes directly with solutions like LogicMonitor, Datadog, and PRTG, though each has distinct strengths.

LogicMonitor leads in cloud-native monitoring with superior AI capabilities and faster deployment times. Datadog excels in application performance monitoring and offers more modern APIs, while PRTG provides a simpler setup for smaller networks. SolarWinds differentiates itself through deep SNMP integration, extensive device support, and powerful analysis tools like NetPath, making it particularly valuable for traditional enterprise networks.

SolarWinds NPM: Final verdict

SolarWinds Network Performance Monitor delivers solid value for organizations that need comprehensive network monitoring with strong SNMP capabilities. The platform's strength lies in its mature feature set, multi-vendor support, and advanced troubleshooting tools that can significantly reduce network downtime.

While the setup complexity and resource requirements present challenges, the investment pays off for teams managing complex network infrastructures. However, the platform shows its age in areas like cloud integration and user experience compared to newer solutions.

Organizations planning significant cloud migrations or seeking AI-powered automation might find better value elsewhere. For traditional network environments where deep device monitoring and path analysis are priorities, SolarWinds NPM remains a compelling choice despite its limitations.

FAQs

How many devices can SolarWinds NPM monitor?

SolarWinds NPM can scale from small networks to enterprise environments with thousands of devices. The actual limit depends on your server specifications and licensing tier. Most organizations find the platform handles their current needs well, though very large deployments may require additional polling engines for optimal performance.

Does SolarWinds NPM work with cloud services?

NPM includes some cloud monitoring capabilities, particularly for hybrid environments, but it's primarily designed for on-premises infrastructure. While NetPath can trace paths into cloud services, the platform lacks the native cloud integration found in solutions like LogicMonitor or Datadog. Consider SolarWinds' SaaS offering if cloud monitoring is a priority.

What's the difference between NPM and SolarWinds' other monitoring tools?

NPM focuses specifically on network performance monitoring using SNMP and flow data. Other SolarWinds tools cover server monitoring, application performance, log analysis, and IP address management. Many organizations start with NPM and add other modules as their monitoring needs expand across different infrastructure layers.

How difficult is SolarWinds NPM to set up?

Initial setup requires significant networking knowledge and time investment, typically taking several days to weeks depending on network complexity. The auto-discovery feature helps identify devices, but configuring meaningful alerts, dashboards, and reports demands careful planning. Most organizations benefit from dedicating experienced network administrators to the implementation process.

Can SolarWinds NPM replace multiple monitoring tools?

NPM can consolidate many network monitoring functions into a single platform, particularly for SNMP-based device monitoring and performance analysis. However, you may still need specialized tools for application monitoring, log management, or security monitoring depending on your requirements. The modular approach lets you add SolarWinds components gradually rather than replacing everything at once.

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